HP ZBook Fury 15 Maintenance and Service Guide

HP ZBook Fury 15 Manual

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  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
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    updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 3
    Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the
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    iv Safety warning notice ENWW
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    fingerprint reader ...13 Special keys ...14 Hot keys ...16 Bottom ...16 Top cover ...17 Rear ...18 HP TamperLock ...18 Labels ...19 Inserting a SIM card in the service bay ...20 3 Illustrated parts catalog ...23 Computer major components ...23 Mass storage devices ...31 Cables ...32 Miscellaneous
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    53 Memory modules 2 and 4 ...55 Keyboard ...58 Memory modules 1 and 3 ...62 Solid-state drive 1 ...66 6 Removal and replacement procedures for authorized service provider parts 71 Component replacement procedures ...72 Preparation for disassembly ...73 Bottom case ...73 SD card board cable ...74 SD
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    heat sink assembly ...86 39.6 cm (15.6 in) display assembly 90 Beam connector ...92 Graphics card ...95 System board ...96 RTC battery ...101 I/O board ...102 Speakers ...104 7 Troubleshooting guide ...107 Resources ...107 General troubleshooting steps ...109 Identify the issue ...110 1. Understand
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    Hints ...130 At startup ...130 During operation ...130 Consulting with HP Service ...131 Common issues and possible solutions ...132 Power-on issues ...133 146 No wake up ...147 Unresponsive ...148 Slow performance ...149 HP Smart Adapter warning message 149 Incorrect time and date ...150 Display
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    Trusted Execution Technology (TXT) Error 179 Sure Start unable to find valid BIOS Boot Block image 179 Sure Start has identified a problem (Manual Recovery Policy Set 180 POST error messages and user actions ...180 Routine maintenance for performance improvement 182 Common blue screen error
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    183 Microsoft general troubleshooting of Windows bug HP PC Hardware Diagnostics ...201 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store 201 Customizing Remote HP PC Hardware Diagnostics UEFI settings 201 11 Specifications ...203 Computer specifications ...203 39.6 cm (15
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    ...206 12 Statement of memory volatility ...209 Current BIOS steps ...209 Nonvolatile memory usage ...211 Questions and answers ...213 Using HP Sure Start (select products only) ...215 13 Power cord set requirements ...217 Requirements for all countries ...217 Requirements for specific
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    xii ENWW
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 13
    description This table provides detailed product information. Table 1-1 Product components and their descriptions Category Description Product Name HP ZBook Fury 15 G7 Mobile Workstation Processors Intel® Xeon™ W-10885M 2.3 GHz (5.1 GHz max turbo frequency) processor (8 cores, 16 MB L3 cache
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    to 2133 MHz. ECC memory performance 2666 MHz provided same part number of memory modules, otherwise performance may drop to 2400 MHz. Supports the following configurations: ● 128 GB (32 × 4 @ DDR4-2666 1.2 V SODIMM) ● 64 GB (32 × 2 or 16 × 4 @ DDR4-2666 1.2 V SODIMM) ● 64 GB (16 × 4 @ DDR4-2666
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    Battery: 8 cell, 94 WHr long life, PL Fast Charge HP Smart AC adapters: 200 watt AC adapter HP Smart (PFC, ultraslim barrel, 4.5 mm, straight-to-right angle) 150 watt AC adapter HP Smart (PFC, slim barrel, 4.5 mm) 120 watt AC Adapter HP Smart (PFC, slim barrel, 4.5 mm, right angle) Power cords
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    Windows 10 Professional 64 High End Chinese Market FreeDOS Red Hat® Enterprise Linux® 8 Workstation Ubuntu 18.04 Serviceability End user replaceable parts: AC adapter Service cover Battery Solid-state drive Hard drive WLAN module WWAN module Memory module Keyboard 4 Chapter 1 Product
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    2 Components Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component (1) Memory card reader (2) HDMI port (3) Dual-Mode DisplayPort™ connector Description Reads optional memory cards
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    (continued) Component Description (4) USB Type-C® Thunderbolt™ ports with HP Sleep Connect USB devices, provide high-speed data transfer, and Type-C connector, providing DisplayPort output. NOTE: Your computer might also support a Thunderbolt docking station. NOTE: Cables, adapters, or both (
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    Safety, and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. (6) Smart card reader Supports optional smart cards. Display Use the
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    obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select
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    Keyboard area ENWW Keyboard area 9
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    Touchpad 10 Chapter 2 Components ENWW
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    Touchpad settings Adjusting touchpad settings Follow these steps to adjust the touchpad settings and gestures. Use these steps to adjust touchpad settings and gestures. 1. Type touchpad settings in the taskbar search box, and then press enter. 2. Choose a setting. Turning on the touchpad Follow
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 24
    of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Lights Use the illustration and table to identify the lights on the computer. Table 2-5 Lights
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    button, speakers, and fingerprint reader on the computer. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your notebook does not
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    Table 2-6 Button, speakers, and fingerprint reader and their descriptions Component Description (1) Speakers Produce sound. (2) Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.
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    computer. To learn more about your power settings, see your power options. ▲ Right-click the Power meter icon Power Options. and then select Keyboard area 15
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    Table 2-7 Special keys and their descriptions (continued) Component (6) num lk key (7) Integrated numeric keypad Description Turns the embedded numeric keypad on and off. A separate keypad to the right of the alphabet keyboard. When num lk is pressed, the integrated keypad can be used like an
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    components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) Service door release latch and security screw Releases the service door after you remove the security screw. Top cover Use the illustration and table to identify the top cover
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    for the internal fan to cycle on and off during routine operation. HP TamperLock Use this section to understand HP TamperLock. This computer features a security application called HP TamperLock, which alerts customers if the service cover has been removed. The application is preset to disabled. The
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    need when you troubleshoot system problems or travel support. Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-12 Service label components and their descriptions Component (1) HP
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    number (3) Product ID (4) Serial number (5) Warranty period Table 2-14 Service label components and their descriptions Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period Inserting a SIM card in the service bay To insert a SIM card, follow these steps. 1. Turn off
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    8. Close the SIM tray cover (1) and slide it to the left (2). ENWW To remove the SIM card, reverse these procedures. Inserting a SIM card in the service bay 21
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    22 Chapter 2 Components ENWW
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    improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 36
    Table 3-1 Computer major component descriptions and part numbers Item Component (1) 39.6 cm (15.6 in) display assembly: UHD (3840×1980), touchscreen display assembly with infrared sensor; typical brightness: 400 nits Spare part number M31732-001 24 Chapter 3 Illustrated parts catalog ENWW
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    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number UHD (3840×1980), touchscreen display assembly; typical brightness: 400 nits M31731-001 UHD (3840×1980), Dream Vision, 550 non-touchscreen display assembly with webcam and infrared
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    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Israel M17095-BB1 For use in Italy M17095-061 For use in Japan M17095-291 For use in Latin America M17095-161 For use in the Netherlands M17095-B31 For use in
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    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Hungary M17094-211 For use in Iceland M17094-DD1 For use in India M17094-D61 For use in Israel M17094-BB1 For use in Italy M17094-061 For use in Japan M17094-291
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    Solid-state drive cover under keyboard (included in the Bracket Kit, spare part number M17044-001) (7b) Solid-state drive cover under service cover (included in the Solid-state Drive Hardware Kit, spare part number M20090-001) (8) System board (includes integrated processor): NOTE: All system
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 41
    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Equipped with an Intel Core i7-10750H processor and the Windows 10 operating system for use only M17058-601 on computers not equipped with WWAN capability Equipped with an Intel Core i7
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    number 8 GB (2666 MHz, 1.2 V, DDR4, ECC) L24983-001 (11) HP Intel XMM 7360 LTE M.2 WWAN module with GPS L70670-001 Shield Kit (not -001 Solid-state Drive Hardware Kit (not illustrated, includes copper plate and support plate) M17040-001 (14) Card reader board (includes cable) M17063-001
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    in the Cable Kit, spare part number M17062-001. (21) Battery (8 cell, 94 Whr) L86212-001 (22) Bottom case M17042-001 (23) Service cover M25734-001 Mass storage devices To identify the mass storage devices, use this illustration and table. Table 3-2 Mass storage device descriptions and part
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 44
    Table 3-2 Mass storage device descriptions and part numbers (continued) Item Component 512 GB, M.2 2280, PCIe, NVMe, SED with TLC 256 GB, M.2 2280, PCIe-3×4, SS with TLC 256 GB, M.2 2280, PCIe, NVMe, SED with TLC Solid-state Drive Hardware Kit (includes solid-state drive carrier) Cables To identify
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 45
    Miscellaneous part descriptions and part numbers Component AC adapters: 200 W AC adapter (PFC, RC, 3 pin, 4.5 mm) 150 W HP Smart adapter (PFC, slim, 4.5 mm) 120 W HP Smart adapter (PFC, RC, slim, 4.5 mm) Bracket Kit (includes fingerprint bracket, memory module compartment covers, solid-state drive
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 46
    Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Italy L30774-001 For use in Japan L30775-001 For use in North America 920689-001 For use in the People's Republic of China 920689-014 For use in South Africa L30777-001 For use
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 47
    4 Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ●
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    during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 49
    material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static
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    humidity decreases. Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event 55% 40% Walking across carpet 7,500 V 15,000 V Walking across vinyl floor 3,000 V 5,000 V Motions of bench worker 400 V 800 V Removing DIPs (dual in-line packages) from
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    . Table 4-2 Static shielding protection levels Static shielding protection levels Method Antistatic plastic Carbon-loaded plastic Metallized laminate Voltage 1,500 7,500 15,000 Grounding the work area To prevent static damage at the work area, follow these precautions. ● Cover the work surface
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    materials such as ordinary plastic assembly aids and polystyrene foam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. ● Antistatic tape
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    ● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. ● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to
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    42 Chapter 4 Removal and replacement procedures preliminary requirements ENWW
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    and replacement procedures for Customer Self-Repair parts. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part that is not supported by the Customer Self-Repair program can void your warranty. Check your warranty to determine whether Customer Self-Repair is
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 56
    For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 21 screws when you service Customer Self-Repair parts. Make special
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 57
    cover (4) toward the front of the computer, and then remove the service cover. To replace the service cover, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration. Table 5-2 Battery description and part number Description 8 cell, 94 Whr
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    on page 44). 2. Remove the service cover (Service cover on page 44). WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 59
    removing solid-state drive 3 and 4, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the service cover (Service cover on page 44). 3. Remove the battery (see Battery on page 45). Remove solid-state drives 3 and 4: 1. Remove the slotted
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 60
    -001 Before removing the hard drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the service cover (Service cover on page 44). 3. Remove the battery (see Battery on page 45). 4. Remove the solid-state drive carrier (see Solid-state
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 61
    1. Loosen the three Phillips screws (1) that secure the hard drive to the computer. 2. Swing the carrier bar (2) up and to the left to release the hard drive. 3. Slide the hard drive (3) to the left, and then remove the hard drive from the computer. Reverse this procedure to install the hard drive.
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    remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Prepare for disassembly (Preparation for disassembly on page 44). 2. Remove the service cover (Service cover on page 44). 3. Remove the battery (see Battery
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 63
    2. Remove the Phillips M2.0 × 2.9 screw (2), and then remove the WLAN module (3). NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1/Main WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/Aux WLAN antenna cable connects to the WLAN module #2/
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 64
    and part numbers Description HP Intel XMM 7360 module to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps: (Preparation for disassembly on page 44). 2. Remove the service cover (Service cover on page 44). 3. Remove the battery (see
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 65
    3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. 4. If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 66
    Before removing solid-state drive 2, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the service cover (Service cover on page 44). 3. Remove the battery (see Battery on page 45). Remove solid-state drive 2: 1. Remove the Phillips M2
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 67
    4. Pull the drive away from the socket to remove it (1). Solid-state drives are designed with a notch (2) to prevent incorrect installation. A thermal pad services solid-state drive 2 and is located on the solid-state drive compartment cover. This pad should be inspected each time that the cover is
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 68
    removing memory modules 2 and 4, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the service cover (Service cover on page 44). 3. Remove the battery (see Battery on page 45). If you are replacing memory modules 2 and 4, remove the
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 69
    4. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components
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    2. Press down on the module until the side retention clips snap into place (3). Keyboard To remove the keyboard, use this procedure and illustration. Table 5-9 Keyboard description and part number For use in country/region Spare part number For use in country/region Spare part number
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 71
    Before removing the keyboard, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the service cover (Service cover on page 44). 3. Remove the battery (see Battery on page 45). Remove the speakers: ENWW Component replacement procedures 59
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    1. Remove the three Phillips M2.5 × 6.0 screws (1), identified by the keyboard icon (2), that secure the keyboard to the computer. 2. Release the zero insertion force (ZIF) connector (3) to which the pointing stick cable is connected, and then disconnect the cable from the connector. 3. Detach the
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 73
    6. Insert a keyboard release tool or other thin, plastic tool through the KB release opening near the fan and release the keyboard by pressing on its back. 7. Rest the open computer right side up with the front toward you. 8. Swing the top edge of the keyboard (1) up and forward until it rests
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 74
    13. Remove the keyboard (6). Reverse this procedure to install the keyboard. Memory modules 1 and 3 To remove memory modules 1 and 3, use this procedure and illustration. Table 5-10 Memory module descriptions and part numbers Description 32 GB (2666 MHz, 1.2 V, DDR4) 16 GB (3200 MHz, 1.2 V, DDR4)
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    1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the service cover (Service cover on page 44). 3. Remove the battery (see Battery on page 45). 4. Remove the keyboard (see Keyboard on page 58). If you are replacing memory
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 76
    and then lifting it up.The memory module compartment cover is included in the Bracket Kit, spare part number M17044-001. NOTE: Thermal pads service the memory modules and are located on the memory module compartment cover. These pads should be inspected each time that the cover is removed. These
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 77
    4. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components
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    Before removing solid-state drive 1, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the service cover (Service cover on page 44). 3. Remove the battery (see Battery on page 45). 4. Remove the keyboard (see Keyboard on page 58). Remove
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    1. Remove the Phillips M2.0 × 2.9 screw (1) that secures the solid-state drive 1 compartment cover to the computer. 2. Lift the right side (2) of the cover until it rests at an angle. ENWW Component replacement procedures 67
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    right at an angle. The memory module compartment cover is included in the Solid-state Drive Hardware Kit, spare part number M20090-001. A thermal pad services solid-state drive 1 and is located on the solid-state drive cover. This pad should be inspected each time that the cover is removed. This
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    4. Pull the drive away from the socket to remove it (1). Solid-state drives are designed with a notch (2) to prevent incorrect installation. To install the solid-state drive, reverse the removal procedures. ENWW Component replacement procedures 69
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    70 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts ENWW
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    provider parts. IMPORTANT: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: Details about your computer, including model, serial number, product key, and length
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 84
    . For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 78 screws when you service the parts described in this chapter
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 85
    Before removing the bottom case, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 73). 2. Remove the service cover (Service cover on page 44), and then remove the following components: 1. Battery (see Battery on page 45) 2. Solid-state drives 3 and
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    the SD card board cable, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 73). 2. Remove the service cover (Service cover on page 44), and then remove the following components: 1. Battery (see Battery on page 45) 2. Solid-state drives 3 and 4 (see
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    number M17062-001. Before removing the SD card board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 73). 2. Remove the service cover (Service cover on page 44), and then remove the following components: ENWW Component replacement procedures 75
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    illustration. The fingerprint reader module cable is available in the Cable Kit, spare part number M17062-001. 76 Chapter 6 Removal and replacement procedures for authorized service provider parts ENWW
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    the fingerprint reader module cable, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 73). 2. Remove the service cover (Service cover on page 44), and then remove the following components: 1. Battery (see Battery on page 45) 2. Solid-state drives 3 and
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    the fingerprint reader module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 73). 2. Remove the service cover (Service cover on page 44), and then remove the following components: 1. Battery (see Battery on page 45) 2. Solid-state drives 3 and
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 91
    removing the hard drive cable, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 73). 2. Remove the service cover (Service cover on page 44), and then remove the following components: 1. Battery (see Battery on page 45) 2. Solid-state drives 3 and
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 92
    Before removing the touchpad cable, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 73). 2. Remove the service cover (Service cover on page 44), and then remove the following components: 1. Battery (see Battery on page 45) 2. Solid-state drives 3 and
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    -001. Before removing the touchpad, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 73). 2. Remove the service cover (Service cover on page 44), and then remove the following components: 1. Battery (see Battery on page 45) 2. Solid-state drives 3 and
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 94
    removing the NFC module cable, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 73). 2. Remove the service cover (Service cover on page 44), and then remove the following components: 1. Battery (see Battery on page 45) 2. Solid-state drives 3 and
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    4. Hard drive (see Hard drive on page 48) 5. Keyboard (see Keyboard on page 58) 6. Bottom case (see Bottom case on page 73) Remove the NFC module cable: 1. Release the ZIF connector (1) to which the NFC module cable is connected, and then disconnect the NFC module cable from the system board. 2.
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    Before removing the NFC module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 73). 2. Remove the service cover (Service cover on page 44), and then remove the following components: 1. Battery (see Battery on page 45) 2. Solid-state drives 3 and 4 (
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    removing the card reader board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 73). 2. Remove the service cover (Service cover on page 44), and then remove the following components: 1. Battery (see Battery on page 45) 2. Solid-state drives 3 and
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    the fan/heat sink assembly, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 73). 2. Remove the service cover (Service cover on page 44), and then remove the following components: 1. Battery (see Battery on page 45) 2. Solid-state drives 3 and 4 (see
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 99
    5. Keyboard (see Keyboard on page 58) 6. Bottom case (see Bottom case on page 73) Remove the fan/heat sink assembly: 1. Disconnect the fan cables (1) from the system board. 2. Release the webcam cable (2) and the wireless antenna cables from the retention clips (3) built into the right fan. 3.
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    7. Remove the fan/heat sink assembly (8) by sliding it up and forward at an angle. 88 Chapter 6 Removal and replacement procedures for authorized service provider parts ENWW
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    illustrations show the replacement thermal material locations. Thermal paste is used on the processor (1) and on the fan/heat sink assembly area (2) that services the processor. Thermal pads are used on the VGA chip and other system board components (3) and the fan/ heat sink assembly areas (4) that
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    subcomponent level disassembly subsection. Table 6-8 39.6 cm (15.6 in) display assembly description and part numbers Description computer for disassembly (Preparation for disassembly on page 73). 2. Remove the service cover (Service cover on page 44), and then remove the following components: 1.
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    5. Keyboard (see Keyboard on page 58) 6. Bottom case (see Bottom case on page 73) 7. Fan/heat sink assembly (see Fan/heat sink assembly on page 86) Remove the display assembly: 1. Remove the WLAN module shield (1) and the WWAN module shield. The WLAN/WWAN module shields are included in the Shield
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    to replace the display assembly. Beam connector To remove the beam connector, use this procedure and illustration. 92 Chapter 6 Removal and replacement procedures for authorized service provider parts ENWW
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    Before removing the beam connector, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the service cover (Service cover on page 44), and then remove the following components: 1. Battery (see Battery on page 45) 2. Solid-state drives 3 and
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    beam connector bracket with the pins on the beam connector, and then install the beam connector bracket (1). 94 Chapter 6 Removal and replacement procedures for authorized service provider parts ENWW
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    Before removing the graphics card, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the service cover (Service cover on page 44), and then remove the following components: 1. Battery (see Battery on page 45) 2. Solid-state drives 3 and
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    only on computers not equipped with WWAN capability Spare part number M31411-601 M31411-001 M17061-601 96 Chapter 6 Removal and replacement procedures for authorized service provider parts ENWW
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    Table 6-11 System board descriptions and part numbers (continued) Description Spare part number Equipped with an Intel Xeon W-10885M processor and a non-Windows operating system for use only on computers not equipped with WWAN capability M17061-001 Equipped with an Intel Core i9-10885H
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 110
    Before removing the system board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 73). 2. Remove the service cover (Service cover on page 44), and then remove the following components: 1. Battery (see Battery on page 45) 2. Solid-state drives 3 and 4
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    3. Disconnect the speaker cable from the system board. 4. Close the computer. 5. Turn the computer upside down with the front toward you. 6. Remove the WLAN module shield (1). The WLAN module shield is included in the Shield Kit, spare part number M23344-001. 7. Disconnect the wireless antenna
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    ● Fingerprint reader module cable (ZIF) (13) ● SD card board cable (ZIF) (14) 15. Remove the following screws: (1) Five Phillips M2.5 × 6.0 screws that secure the system board to from the I/O board (2). 100 Chapter 6 Removal and replacement procedures for authorized service provider parts ENWW
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    17. Remove the system board (3). A thermal pad services the chip (1) on the top of the system board and is located on the heat sink (2) built into the top cover. This pad should be
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 114
    Before removing the RTC battery, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 73). 2. Remove the service cover (Service cover on page 44), and then remove the following components: 1. Battery (see Battery on page 45) 2. Solid-state drives 3 and 4 (
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 115
    -001 Before removing the I/O board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 73). 2. Remove the service cover (Service cover on page 44), and then remove the following components: 1. Battery (see Battery on page 45) 2. Solid-state drives 3 and
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 116
    procedure and illustration. Table 6-14 Speaker description and part number Description Speaker Kit (includes three rubber isolators) 104 Chapter 6 Removal and replacement procedures for authorized service provider parts Spare part number M17067-001 ENWW
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    Before removing the speakers, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 73). 2. Remove the service cover (Service cover on page 44), and then remove the following components: 1. Battery (see Battery on page 45) 2. Solid-state drives 3 and 4 (see
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    106 Chapter 6 Removal and replacement procedures for authorized service provider parts ENWW
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    7 Troubleshooting guide This chapter primarily focuses on troubleshooting HP Mobile Workstations. The information is provided so that you can solve problems yourself or at least narrow down the number of possible causes. Based on some of the most common symptoms, this chapter identifies logical
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 120
    Table 7-1 Troubleshooting resources and their descriptions HP Resource Tool Description Link HP Elite Support Provides live HP Premium support (available 24/7) to http://www8.hp.com/us/en/ads/elite- Elite computers. products/overview.html HP Customer Support Provides important support, such
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 121
    helps you become familiar with troubleshooting methodology and efficiently resolve problems. Proceed through the steps in page 129 6. HP Hardware Diagnostics and Tools on page 118 10. Reseat cables and connections on page 125 7. Status lights, blinking light codes, troubleshooting lights, and
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    Identify the issue Use these guidelines to correctly determine the problem. 110 Chapter 7 Troubleshooting guide ENWW
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    lights are on and fan is spinning. Common issues: all lights are off; troubleshooting lights are on; computer does not boot; video is absent. POST (UEFI/ , hard drive, memory) are functional. When POST is complete, the HP logo appears briefly and then disappears. If there are errors, the computer
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 124
    , you can classify a Bluetooth issue under I/O Device if needed. Failure classification by boot-up sequence Use this table to locate failure classification information. 112 Chapter 7 Troubleshooting guide ENWW
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    on page 139 6. Burnt smell on page 139 5. No wake up on page 147 6. Unresponsive on page 148 7. Slow performance on page 149c 8. HP Smart Adapter warning message on page 149 9. Incorrect time and date on page 150 a,b,c similar symptoms Failure classification by hardware devices To determine
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 126
    other electronic motors). EMI may contribute to a display freeze issue or lockup. 3. Perform a visual inspection of hardware Perform a physical inspection of the computer. 114 Chapter 7 Troubleshooting guide ENWW
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    , dust over connectors, liquid spill over keyboard. ● Look for signs of drop, movement, or vibration that may cause internal and external loose connections. ENWW General troubleshooting steps 115
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    BIOS update installation instructions that accompany the download. Remotely deploying the BIOS and drivers Instead of manually searching for and HP System Software Manager (SSM) is a software tool that simplifies the deployment of SoftPaqs to HP computers. 116 Chapter 7 Troubleshooting guide
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 129
    steps to evaluate and interpret the problem. 5. Remove or uninstall recently added hardware, software HP has designed this computer and turned on. In addition, if the new device is a root cause of a problem, it could cause a conflict in drivers or incompatibility issues with other installed programs
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    HP authorized service partners and IT professionals who need to support a mixed environment of older and newer HP/Compaq PCs, the HP PC Hardware Diagnostics Tool (http://www8.hp the System Test did not detect a hardware problem, continue with the Component Tests. ● Troubleshooting guide ENWW
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    you want to run, and then follow the on-screen instructions. Screen capture appearance may vary. NOTE: Use this tool support. The information is also available in Test Logs on the Main Menu. For more information, see Using HP PC Hardware Diagnostics on page 201 HP BIOS Configuration Utility (BCU) HP
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 132
    support. The report may assist you with diagnostics and solutions to problems you encounter. HP Thermal Monitor You can use HP Thermal Monitor to stress the processor and GPU and monitor the temperature values of various components in the system. NOTE: Available only to authorized service providers
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 133
    7. Status lights, blinking light codes, troubleshooting lights, and POST error messages Carefully observe The battery is fully charged. Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. White: The computer is connected to external power
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    Boot Block image Sure Start has identified a problem (Manual Recovery Policy Set) POST error messages The on troubleshooting issues related to the memory module, search for support documentation at http://www.hp.com/ support. support for further assistance. 122 Chapter 7 Troubleshooting guide ENWW
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    low capacity. Search for support documentation at http://www.hp.com/support for details on using the HP Support Assistant to verify the battery section in the removal and replacement chapter for further details. Contact support if third-party wireless adapters are installed in the computer. Fan
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 136
    at a time. To resolve the startup or operational problem, run HP Support Assistant, or manually install all updated drivers from Microsoft and HP. Before beginning, turn the computer over and look for a battery compartment door (service door). On some platforms, the battery is considered removable
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 137
    performed for troubleshooting purposes. There is no reason to clear CMOS if the computer is working properly. You must remove the notebook service door to http://support.hp.com, and the search for BIOS Setup Utility Information and Menu Options. 10. Reseat cables and connections Many problems are
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    try the following steps. For more information, see Removal and replacement procedures for authorized service provider parts on page 71. ● Reseating the fan cable can fix POST error 90B video. ● Replacing thermal pads may resolve thermal power-down issue. 126 Chapter 7 Troubleshooting guide ENWW
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    turn on. NOTE: This step is to be used by authorized service providers only. HP will not honor the warranty for a system tested with the system board removed without the heat sink or fan. This essential configuration is often used to troubleshoot power-on related issues, such as no-boot, reboot, and
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 140
    the current operating system. See Non HP diagnostics tools on page 120 for instructions about obtaining and using a Windows-To-Go USB. NOTE: In some situations, more than one item may contribute to a problem. 13. Replace the system board Only authorized service providers may replace the system board
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    support articles. ● Technician might have omitted steps in the provided repair instructions (for example, Spare Part Replacement Instructions). ● Skipping one of steps from Troubleshooting the solution you used was in an HP public document, provide the document information to the customer, letting them
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    troubleshooting. TIP: If you have installed an operating system other than the factory-installed operating system, go to http://www.hp.com/go/quickspecs and verify that it is supported connection. There might be a problem with the network plug or cable. 130 Chapter 7 Troubleshooting guide ENWW
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    BIOS, drivers, and software are installed. A new release might support new features or fix the problem. 11. Press the caps lock or num lk key. off, the touchpad is likely operating correctly. Consulting with HP Service If further HP support is required, this information may be requested when you
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    describe possible solutions to issues from Failure Classification tables. The following sections identify the issue with symptoms and solutions to resolve an issue. 132 Chapter 7 Troubleshooting guide ENWW
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    . However, you can verify the AC adapter first, before opening the service door for a battery check. ● Verify AC adapter is compatible with product debris. ● Check power light (7. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 121). Rear power light
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 146
    the computer can turn on with battery only. 5. Remove service door and test with a verified working battery. If the computer. Contact HP Engineering for this information. Verify blinking lights (7. Status lights, blinking light codes, troubleshooting lights, and 7 Troubleshooting guide ENWW
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    button when the RTC 3 V battery is removed. Therefore, after the service door and RTC 3 V battery are removed, you do not have to integrated graphics. Intermittent power-on, shutdown, reboot Use this information to troubleshoot power-on, shutdown, and reboot issues. Table 7-10 Issues, possible
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 148
    is a problem with the original adapter. 6. Verify that the AC adapter works on a verified working computer. If the computer operates normally, there is no problem with the adapter. See HP Smart Adapter warning message on page 149 for further information. 136 Chapter 7 Troubleshooting guide ENWW
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 149
    debris. 6. Check power light (7. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 121). Rear power light indicates no rear power light or no boot, replace the AC adapter. Tips The HP Smart AC adapter has a special pin in the middle, called the ID pin
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 150
    , replace system board. 5. Verify the new replacement. Tips See the computer user guide for instructions regarding battery maintenance and increasing battery life. Also see http://support.hp.com/us-en/document/c01297640? jumpid=hpr_r1002_usen_link3. 138 Chapter 7 Troubleshooting guide ENWW
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    use; also, reduce screen brightness. Follow HP instructions about how to maintain battery and increase battery life. Also reference http://support.hp.com/us-en/document/c01297640? jumpid=hpr_r1002_usen_link3. Burnt smell Use this information to troubleshoot burnt-odor issues. ENWW Common issues
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    Symptoms Possible causes Emits smoke, burnt smell Defective on-board components. Troubleshooting steps General visual inspection 1. Disconnect the computer from power source (AC adapter, and battery for safety concern, and report issues to HP. 140 Chapter 7 Troubleshooting guide ENWW
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    video (with power) Use this information to troubleshoot video issues. Table 7-15 Issues, possible causes, and fixes Items Procedures the computer lid to force video output to external video. If unsuccessful, contact HP service. 5. If external video is OK, update BIOS, software, and drivers
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    Table 7-15 Issues, possible causes, and fixes problem with basic functionality of a critical lock keys component (processor, BIOS, graphics cards, memory, and so on) because of a loose connection, defective parts, or recently added parts. Troubleshooting 142 Chapter 7 Troubleshooting guide ENWW
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    password, contact HP service to reset the password. This process requires a unique UUID. HP F10 Setup Overview http://h10032.www1.hp.com/ctg/Manual/c04460979 http://h10032.www1.hp.com/ctg/Manual/c04685655 2015 Business PC models: see the HP PC BIOS F10 Setup Guide at http://support.hp.com. ENWW
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    software problems occur supported and the application is certified for the version of the operating system. Intermittent shutdown Use this information to troubleshoot Verify that battery is not depleted. Test battery using HP PC Hardware Diagnostics (UEFI) tool. 3. Verify Troubleshooting guide ENWW
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    tool (available only to authorized service providers/ technicians) to perform stress test (processor and GPU) (6. HP Hardware Diagnostics and Tools on system board. Tips Intermittent issues are difficult to reproduce and troubleshoot. It is important to record details about shutdown frequencies,
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    power, light activity, fan spinning ● HP Logo displays briefly Conflict of instructions from multiple programs or drivers; installing a support.hp.com/us-en/document/c03671001. Electromagnetic Interference (EMI) Use this information to troubleshoot EMI issues. 146 Chapter 7 Troubleshooting guide
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 159
    where it does not fail. 3. Test with a verified working computer in original factory configuration. 4. Consult with support. No wake up Use this information to troubleshoot wake-up issues. Table 7-22 Issues, possible causes, and fixes Items Procedures Symptoms Possible causes When resuming
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    in a power-saving state, but the screen image may actually appear on an external display device in the docking configuration. Unresponsive Use this information to troubleshoot issues with responsiveness. 148 Chapter 7 Troubleshooting guide ENWW
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    -up-disk-space. See http://windows.microsoft.com/en-us/windows/optimize-windows-betterperformance#optimize-windows-better-performance=windows-vista. HP Smart Adapter warning message Use this information to troubleshoot power adapter warning messages. ENWW Common issues and possible solutions 149
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 162
    Troubleshooting steps 1. Update BIOS, which may contain information that assigns an appropriate adapter for the configuration. 2. Update the latest HP Hotkey Support Contact HP for configuration details. Note HP Smart to troubleshoot time might need replacement. Troubleshooting steps 1. Reset
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 163
    Display Use these sections to troubleshoot display issues. ENWW Common issues and possible solutions 151
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 164
    /bleeding Contact support for assistance. ● Humming noise (due to frequency settings) Contact support for assistance. Table 7-27 Display anomaly illustrations Display anomalies Cracked screen Cracked image Blurred image Dead pixel 152 Chapter 7 Troubleshooting guide Vertical lines Horizontal
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    (Dead Pixel Check is available with the HP PC Diagnostics 3-in-1 USB Key tool) Review the video troubleshooting in the following Display section for specific issues and possible solutions. For additional information about display problems, see documentation provided by the product manufacturer
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    single color over the screen area. Use HP PC Hardware Diagnostics (UEFI) tool to determine support. References See section No video (with power) on page 141 for display information. No video (external) Use this information to troubleshoot external video issues. 154 Chapter 7 Troubleshooting guide
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    causes, and fixes Items Procedures Symptom Possible causes No image on external monitor External monitor, resolution, display configuration, drivers. Troubleshooting steps 1. Be sure external monitor is compatible with the computer. 2. Be sure that external monitor is turned on. 3. Press
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 168
    the installation instructions carefully. HP ZBook Mobile Workstations" from HP platform support website. Go to http://h20195.www2.hp.com/v2/getpdf.aspx/ 4aa5-2657enw. Incorrect or missing color/distorted image Use this information to troubleshoot image issues. 156 Chapter 7 Troubleshooting guide
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    System works normally but the display shows: ● Missing or strange color ● Image distortion Loose connection, display cable, display, graphics card. Troubleshooting steps Verify with external monitor 1. Use combination fn + f4 to enable output to external monitor. 2. Close the lid. If the external
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 170
    is still not working correctly. 5. Perform diagnostic test in HP Hardware Diagnostics under Component Tests > Touch Screen. If the HP System Recovery if none of the previous actions resolve the issue. References https://support.hp.com/us-en/document/c03488148 158 Chapter 7 Troubleshooting guide
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    I/O devices Use this information to troubleshoot I/O device issues. NOTE: ● Make sure external devices are supported and compliant (for example, USB Type-C, Thunderbolt 3, PCI Express). ● If you have problems with external devices not provided by HP, contact device manufacturers for compatibility
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 172
    products only) Use this information to troubleshoot pointing stick issues. Table 7-35 Issues trapped under point stick, loose point stick cap. Troubleshooting steps 1. Inspect for any signs of dust or Keyboard backlight Use this information to troubleshoot keyboard backlight issues. Table 7-36
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 173
    Touchpad Use this information to troubleshoot touchpad issues. Table 7-37 Panel > Mouse). 5. Test touchpad controller using the HP PC Hardware Diagnostics (UEFI) tool (f2> Component Drop Test). The following steps are for authorized service providers/technicians. 1. Check the touchpad cable for
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 174
    45 (network) jack, driver, settings. Troubleshooting steps Quick Check: verify the network status (WLAN) Use this information to troubleshoot wireless connectivity issues. Table 7-39 and replacement section). WWAN Use this information to troubleshoot WWAN issues. Table 7-40 Issues, possible
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 175
    , possible causes, and fixes (continued) Items Procedures Troubleshooting steps 1. Update to the latest driver and utility. 2. Check with network service provider for signal coverage. 3. Be sure signal strength is good. 4. Be sure that your service is active. The following steps are for
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 176
    driver, or both are installed. You can remove or reinstall the USB driver. 5. Be sure the USB device is supported, for example, USB 3.0 device requires more power draw (0.9 A) from a USB port than a USB 2.0 device before attempting to write data to it. 164 Chapter 7 Troubleshooting guide ENWW
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    cause loss of data on the card or might permanently damage the card reader. Speaker, headphone - audio issues Use this information to troubleshoot audio issues. Table 7-43 Issues, possible causes, and fixes Items Procedures Symptoms Possible causes ● No sound from external or internal Volume
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 178
    in Windows Device Manager. 5. Reinstall the latest audio driver. 6. Test audio device using HP PC Hardware Diagnostics (UEFI) tool (f2 > Component Tests > Audio). 7. Test with .) Thunderbolt (TB) Use this information to troubleshoot Thunderbolt issues. 166 Chapter 7 Troubleshooting guide ENWW
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    7-44 Issues, possible causes, and fixes Items Procedures Symptom Possible causes Thunderbolt device not working BIOS, drivers, and user settings. Troubleshooting steps 1. Update to the latest BIOS and choose appropriate TB Port settings. 2. Reset User Account Settings to default. 3. Update
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 180
    code and contact support for instructions about how to order a replacement hard drive. ● If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive under warranty that does not fail the HP Hard Drive Self-Test. ● If there is no physical problem with the hard
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 181
    primary drive with the operating system and remove other devices. 4. Use the HP Hardware Diagnostics tool to verify that the drive is recognized and test it. operating system (no read-write error) Use this information to troubleshoot issues with booting to the operating system. Table 7-46 Issues,
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 182
    and fixes (continued) Items Procedures Troubleshooting steps 1. Verify whether Secure Boot is enabled in BIOS. Secure Boot prevents legacy boot devices from starting the computer, including bootable CDs and DVDs. For more information, see http://support.hp.com/us-en/document/c03653226. 2. Reset
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 183
    drive can cause a blue screen error. Perform the drive tests using the HP Diagnostics Tool to make sure that the drive is functional. If all of the tests are successful, see Common blue screen error messages on page 183 for detailed troubleshooting steps. Noisy hard drive Use this information to
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 184
    Verify original hard drive connection and flex cable. Reseat hard drive and connection. 6. Run HP PC Hardware Diagnostics (UEFI). If failed, record failure code and replace hard drive replace. 7. If for performance improvement on page 182). 172 Chapter 7 Troubleshooting guide ENWW
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 185
    ), it is also common for electronic components to produce noise. Troubleshooting steps 1. Inspect external power source and change to verified working on page 151. The section below is intended for authorized service providers and technicians. 1. After disassembling the chassis, inspect components
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 186
    Use Thermal Monitor tool (available only to authorized service providers and technicians) (HP Thermal Monitor on page 120) to run stress test (processor and GPU) and verify that thermal sensors are within limits after thermal condition is serviced. 174 Chapter 7 Troubleshooting guide ENWW
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 187
    (UEFI) tool. For more information, see the following links: ● http://support.hp.com/us-en/document/c01007591. ● https://support.hp.com/us-en/document/c01657439. Thermal shutdown (hot) Use this information to troubleshoot a thermal shutdown. Table 7-52 Issues, possible causes, and fixes Items
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 188
    tool (available only to authorized service providers and technicians) to run stress test (processor and GPU), and verify that thermal sensors are within limits after thermal condition is serviced. Note See https://support.hp.com/us-en/document/c01657439. 176 Chapter 7 Troubleshooting guide ENWW
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 189
    or similar expansion card to extend its features and services. GPU-Graphics processor unit GTS-General Troubleshooting Step HDD-Hard drive KB-Keyboard LVDS-Low-Voltage Differential Signaling MSG-Maintenance and Service Guide mWS-Mobile Workstations WS-Workstations OS-Operating system PC-Personal
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 190
    or does not have the necessary code to drive the display, light blink codes inform you of a problem. The following information is from the white paper http://h10032.www1.hp.com/ctg/Manual/c04685655. Table 7-53 Blinking lights and boot error codes Blink codes Error Amber battery light: blinks
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 191
    /dam/www/public/us/en/documents/ white-papers/trusted-execution-technology-security-paper.pdf. You must use a service event to resolve this issue. NOTE: The computer attempts to notify you of this problem through a series of blinking lights. When you attempt to turn on the computer from an Off or
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 192
    need for this manual recovery step, set the HP Sure Start recovery policy to automatic. If this error reoccurs, you must use a service event to http://www.hp.com/support for details about troubleshooting issues related to the memory module. If the memory module still fails, contact support. Attempt
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 193
    -en/document/c01443371 for more information. Boot Device Manager Hard Disk 1 Error 3F1 Indicates a potential problem with the hard drive. Run the hard drive test. See https://support.hp.com/emea_africa-en/document/c01443371 for more information. Boot Device Manager Hard Disk 2 Error 3F2 This
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 194
    The system fan might be malfunctioning. correctly For information about troubleshooting heat-related issues, see http://support.hp.com/us-en/document/c01007591. A hard reset can sometimes air. Weekly X X X X X X Monthly Occasionally X X X X X X X X 182 Chapter 7 Troubleshooting guide ENWW
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    troubleshoot Windows bug codes. ● If you recently added hardware to the system, try removing or replacing it. Or check with the manufacturer to see if any patches are available. ● Try running HP of Windows. ● If new device drivers or system services have been added recently, try removing or updating
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    ● Disable BIOS memory options such as caching or shadowing. ● Check the System Log and Application Log in Event Viewer to see if any additional error messages have been logged recently. These might pinpoint the cause of the error. 184 Chapter 7 Troubleshooting guide ENWW
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    provide only an example of the tool. Specifics shown are not representative of all applications of the debugging tool. This is a Microsoft tool supported by Microsoft. Windows Software Development Kit (SDK) Use these steps to download and use the Windows SDK. 1. Download the SDK from the following
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    3. Select features to install. 4. Run the SDK as an administrator. 5. Set the symbol path. Select File > Symbol File Path. 186 Chapter 7 Troubleshooting guide ENWW
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    ● In the Symbol path box, type SRV*C:\Windows\symbol_cache*http:// msdl.microsoft.com/download/symbols. ● Save the workspace. 6. Open the crash dump file. ENWW Additional information 187
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    root cause. Lookup for Bug Check 0xC2. Display issue: pixel anomalies All HP notebook displays adhere to strict quality and reliability specifications. A small percentage of display are common to all display panel types, not specifically HP products. 188 Chapter 7 Troubleshooting guide ENWW
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    when damaged displays are submitted for warranty coverage. Source: http://support.hp.com/us-en/document/c00035844 Table 7-56 Electrical defect criteria might not be readily visible under certain conditions. NOTE: Contact support for assistance if issues are not listed. Cable management Proper
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    can break the internal wires. ● Do not rely on components like the keyboard or service door to push cables down internally. Always position the cables to lie properly by themselves or in the cable guides and chassis areas designed for cable routing. IMPORTANT: Always release connector latch before
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    Connector types There are several types of connectors on the system board with different requirements for cable removal or insertion. IMPORTANT: Do not touch connector pins and connector gold fingers directly with bare hands. Flex cable Use this information to properly use flex cables. When
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    to remove. ● Press evenly when reseating, reconnecting, or installing the connector. For more information about cable management, see Cable management on page 189. 192 Chapter 7 Troubleshooting guide ENWW
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    8 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the
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    troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support instructions.
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. 196 Chapter
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    9 Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these
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    you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 199
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    Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP
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    device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the onscreen instructions to find your product and locate your documentation. 200 Chapter 9 Backing up, restoring, and recovering
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    from the Microsoft Store. 1. Select the Microsoft Store app on your desktop or enter Microsoft Store in the taskbar search box. 2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box. 3. Follow the on-screen directions. The tool downloads to the selected location. Customizing
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    3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. 202 Chapter 10 Using HP PC Hardware Diagnostics ENWW
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    11 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide
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    dc @ 5 A / 20 V dc @ 4.5 A - 90 W USB-C 19.5 V dc @ 2.31 A - 45 W 19.5 V dc @ 3.33 A - 65 W 19.5 V dc @ 4.62 A - 90 W 19.5 V dc @ 6.15 A - 120 W 19.5 V dc @ 6.9 A - 135 W 19.5 V dc @ 7.70 A - 150 W 19.5 V dc @ 10.3 A - 200 W 19.5 V dc @ 11.8 A - 230 W 19.5 V dc @ 16.92 A - 330 W 19.5 V dc
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    × 2160 (UHD) Antiglare (FHD, UHD panels) Brightview (UHD panel) 300 nits (FHD, sRGB panels) 550 nits (UHD panel) UWVA WLED eDP U.S. 15.6 in Hard drive specifications This section provides specifications for your hard drives. Table 11-3 Hard drive specifications 2 TB Dimensions Height 7.0 mm
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    capacity. Actual accessible capacity is less. Actual drive specifications can differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Solid-state drive specifications (SATA-3) This section provides specifications for your solid-state drive. Table 11-4 Solid
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    when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. ENWW Solid-state drive specifications 207
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    208 Chapter 11 Specifications ENWW
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    nonvolatile memory that can contain personal data after the system has been turned off and the hard drive has been removed, use these instructions. HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in
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    . d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. - or - Clear the contents of the drive using the following Disk Sanitizer commands steps: 210 Chapter 12 Statement of memory volatility
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    you want to clear, and then follow the on-screen instructions to continue. NOTE: The amount of time it takes for table to troubleshooting nonvolatile memory usage. Table 12-1 Troubleshooting steps for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (
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    Table 12-1 Troubleshooting steps for nonvolatile memory usage (continued) Nonvolatile memory type , go to http://www.hp.com/ support. Select Identify your product for manuals and specific product information, and then follow the on- screen instructions.) Stores Management Engine Code
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    Table 12-1 Troubleshooting steps for nonvolatile memory usage (continued) Nonvolatile memory type only) Stores fingerprint templates. Fingerprint reader memory is programmed by user enrollment in HP ProtectTools Security Manager. Only a digitally signed application can make the call to write
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    and Exit, and then follow the on-screen instructions. 2. What is a UEFI BIOS, and (OS). It replaces the older BIOS architecture but supports much of the legacy BIOS functionality. Like the ) and advanced firmware management and recovery software. HP has provided options in Computer Setup (BIOS)
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    , select Secure Boot, select Clear Secure Boot Keys, and then follow the on-screen instructions to continue. Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that continuously monitors your computer's BIOS for attacks or corruption. If
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    216 Chapter 12 Statement of memory volatility ENWW
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    13 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the
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    Table 13-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The
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    ) must bear the BSMI certification mark. 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm
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    220 Chapter 13 Power cord set requirements ENWW
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    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
  • HP ZBook Fury 15 | Maintenance and Service Guide - Page 234
    222 Chapter 14 Recycling ENWW
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    Index A AC adapters, spare part numbers 33 action keys touchpad 14 ambient light sensor, identifying 7 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5, 6 B backup, creating 197 backups 197, 198 battery light 5 beam connector removal 92 spare part number 92 BIOS determining
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    16 HP PC Hardware Diagnostics Windows downloading 201 HP Recovery media recovery 199 HP Sure Recover 200 HP Sure Start 209, 215 HP TamperLock keys esc 14 fn 14 num lk 14 Windows 14 L label components 19 latches service door release 16 left side components 6 lights AC adapter and battery 5 battery
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    104 spare part number 104 service cover removal 44 spare part number 44 service door release latch 16 service door security screw 16 settings USB SuperSpeed port with HP Sleep and Charge, identifying 6 USB SuperSpeed port, identifying 6 USB Type-C Thunderbolt port with HP Sleep and Charge,
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    226 Index ENWW
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.