HP mt45 Maintenance and Service Guide

HP mt45 Manual

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  • HP mt45 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide HP mt45 Mobile Thin Client
  • HP mt45 | Maintenance and Service Guide - Page 2
    updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled
  • HP mt45 | Maintenance and Service Guide - Page 3
    -Repair Parts IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in Chapter 6, "Removal and
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    iv Important Notice about Customer Self-Repair Parts
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
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    vi Safety warning notice
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    ...24 Cable Kit ...25 Miscellaneous parts ...26 4 Removal and replacement procedures preliminary requirements 27 Tools required ...27 Service considerations ...27 Plastic parts ...27 Cables and connectors ...27 Drive handling ...28 Workstation guidelines ...28 Electrostatic discharge information
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    module ...38 Keyboard ...40 6 Removal and replacement procedures for authorized service provider parts 43 Component replacement procedures ...43 Battery ...44 Heat sink and audible codes 75 8 Computer Setup (BIOS), TPM, and HP Sure Start 77 Using Computer Setup ...77 Starting Computer Setup ...77
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    UEFI 84 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version 84 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ...84 Customizing Remote HP PC Hardware Diagnostics UEFI settings 84 10 Diagnostics and troubleshooting ...86 LEDs ...86 Wake-on LAN
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    all countries ...102 Requirements for specific countries and regions 103 16 Statement of memory volatility ...105 Nonvolatile memory usage ...108 Questions and answers ...110 Using HP Sure Start (select models only) ...111 17 Recycling ...112 Index ...113 x
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    1-1 Product components and their descriptions Category Description Product Name HP mt45 Mobile Thin Client Processors AMD® Ryzen™ 3 PRO 3300U Mobile Processor with Radeon™ Vega Graphics Graphics Internal graphics Radeon Vega Graphics Supports HD decode, DX12, HDMI 2.0, HDCP 2.2 via HDMI or
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    /HBMA (via out of band): HP USB-C Dock G4, HP Thunderbolt Dock 120 W G2, HP USB-C Mini Dock, HP Elite USB-C Dock G5, and HP USB-C Universal Dock G2 The following support S0/S3/S5 MAPT (via out of band): HP USB-C Dock G4, HP Thunderbolt Dock 120 W G2,, HP USB-C Mini Dock, HP Elite USB-C Dock G5, and
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    Dual point, backlit, spill resistant with drain, with HP Dura Keys ● Dual point, backlit, spill resistant with drain, with HP Dura Keys, privacy Touchpad Support for Microsoft® precision touchpad default gestures Power requirements Battery HP Long Life Lithium Polymer Soft Pack Battery, 3 cell
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    touch with 8 × 8 sensor) Support for models without a fingerprint reader Smart card reader (active) Support for models without a smart card Operating system version: ThinPro HP ThinPro 7.x HP Smart Zero Core Windows 10 IoT 64 Enterprise 2019 LTSC Serviceability End user replaceable parts AC
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    information below and throughout this user guide by following the instructions, then you must first log headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation
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    Table 2-1 Right-side components and their descriptions (continued) Component Description (5) RJ-45 (network) jack/status lights Connects a network cable. ● Green (left): The network is connected. ● Amber (right): Activity is occurring on the network. (6) Docking connector Connects an
  • HP mt45 | Maintenance and Service Guide - Page 17
    internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges most products such as
  • HP mt45 | Maintenance and Service Guide - Page 18
    Displays NOTE: Refer to the illustration that most closely matches your computer. Table 2-3 Touch screen display components and their descriptions Component Description (1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide area networks (
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    , Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Table 2-4 Non-touch screen display components and their descriptions Component Description (1) WWAN antennas
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    obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ● Type HP Documentation in the taskbar search box, and then select
  • HP mt45 | Maintenance and Service Guide - Page 21
    obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select
  • HP mt45 | Maintenance and Service Guide - Page 22
    Lights Table 2-6 Lights and their descriptions Component (1) Power light (2) Caps lock light (3) Mute light (4) Microphone mute light (5) Num lk light (6) Wireless light 12 Chapter 2 Components Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a
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    Table 2-6 Lights and their descriptions (continued) Component (7) Sharing or presenting light (8) Call answer light (9) Call end light (10) Fn lock light Description On: Sharing is on. On: Call answer is on. On: Call end is on. On: The fn key is locked. For more information, see Hot keys (
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    Buttons, vents, speakers, and fingerprint reader Table 2-7 Buttons, vents, speakers, and fingerprint reader and their descriptions Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to
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    NOTE: Some actions in this table might require an administrator logon. If you cannot access the following information throughout the user guide by following the instructions, then you must first log in to the system using the Admin account. Table 2-8 Special keys and their descriptions Component
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    Hot keys (select products only) A hot key is the combination of the fn key and another key. To use a hot key: ▲ Press the fn key, and then press one of the keys listed in the following table. Table 2-9 Hot keys and their descriptions Key Description C Turns on scroll lock. R Breaks the
  • HP mt45 | Maintenance and Service Guide - Page 27
    Front Table 2-11 Front components and their descriptions Component (1) Power light (2) Wireless light (3) Drive light (4) Internal microphones (2) Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to
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    you may need when you troubleshoot system problems or travel internationally with the support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-12 Service label components Component (1) HP
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    Table 2-13 Service label components (continued) Component (3) Serial number (4) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices
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    current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the
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    L62743-001. (16) System board (includes AMD Ryzen 3 PRO 3300U Mobile Processor with Radeon Vega Graphics and replacement thermal material) (17) Fan ( 9260 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 (non-vPro, supporting Gigabit Wi-Fi speeds) Spare part number not available as a whole assembly not
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    Table 3-1 Computer major components and their descriptions (continued) Item Component (21) WWAN module Intel XMM 7360 LTE-Advanced (CAT 9) (22) Solid-state drive (SSD) 128 GB, SATA-3, TLC (23) Battery (3 cell, 50 Wh, 4.33 Ah) (24) Bottom cover Display assembly subcomponents Spare part
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    Table 3-2 Display components and their descriptions Item Component (1) Bezel For use in models with microphone modules For use in models with an HD camera (includes camera privacy cover) For use in models with an IR camera (includes camera privacy cover) (2) Raw panel FHD, non-touch, 250
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    Plastics Kit Table 3-3 Plastics Kit components and their descriptions Item Component Plastics kit (1) SIM card reader insert (2) Fingerprint reader insert (3) Smart card reader insert Camera privacy cover (not illustrated) Spare part number L60631-001 24 Chapter 3 Illustrated parts
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    Cable Kit Table 3-4 Cable Kit components and their descriptions Description Cable Kit, includes the following cables: Pointing stick cable USB board cable Card reader cable Touchpad cable Fingerprint reader cable NFC cable Power button board cable FHD display panel cable UHD display panel cable TOP
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    Smart AC Adapter for use in Argentina 45 W HP Smart AC adapter, nPFC, 4.5 mm Screw Kit Hardware Kit, includes system board heat sink shielding and solid-state drive shielding Bracket Kit (includes USB support bracket and fingerprint reader bracket) Plastics Kit (includes SIM card insert, fingerprint
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    damage. Plastic parts IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts. Cables and connectors IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage
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    a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials
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    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using
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    materials such as ordinary plastic assembly aids and polystyrene foam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: ● Antistatic tape
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    ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque
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    complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 12 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts
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    2. Loosen the six captive screws (1) and the two inset captive screws (2) that secure the bottom cover. 3. Starting under the display in the upper left corner, pry (1) and lift the bottom cover off the computer (2). Reverse the removal procedures to install the bottom cover. Component replacement
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    Solid-state drive (SSD) Table 5-2 Solid-state drive description and part number Description 128 GB, SATA-3, TLC Solid-state drive shielding Spare part number L62973-001 L68814-001 Before removing the solid-state drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for
  • HP mt45 | Maintenance and Service Guide - Page 45
    GB (DDR-2666) L10598-850 IMPORTANT: Before adding new memory, make sure you update the computer to the latest BIOS, available at www.hp.com. Before removing the memory module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2. Remove the bottom
  • HP mt45 | Maintenance and Service Guide - Page 46
    not interchangeable. Table 5-4 WLAN module description and part number Description Intel Wireless-AC 9260 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 (non-vPro, supporting Gigabit Wi-Fi speeds) Spare part number 920687-001 Before removing the WLAN module, follow these steps: 1. Prepare the computer for
  • HP mt45 | Maintenance and Service Guide - Page 47
    3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna
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    WWAN module The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Table 5-5 WWAN module descriptions and part numbers Description Intel XMM 7360 LTE-Advanced (CAT 9) Spare part number L15398-001 Before removing the WWAN module, follow these
  • HP mt45 | Maintenance and Service Guide - Page 49
    4. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna
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    Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Table 5-6 Keyboard descriptions and part numbers Description Spare part number Keyboard, backlit L14377-xx1 Table 5-7 Keyboard country codes For use
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    2. Insert a screwdriver or similar thin tool into the release hole near the fan, and then press on the back of the keyboard until it releases (2). NOTE: Cables connect the bottom
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    9. Remove the keyboard (5). Reverse this procedure to install the keyboard. 42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
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    current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 81 screws that must be removed, replaced, and/or loosened when servicing authorized service provider only parts
  • HP mt45 | Maintenance and Service Guide - Page 54
    removing the battery. 1. Disconnect the battery cable from the system board (1). 2. Remove the five Torx T8 2.5 × 4.0 screws (2). 44 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    3. Rotate the top of the battery upward (1), and then lift the battery out of the computer (2). IMPORTANT: When installing the battery, insert the tabs on the bottom of battery into the clips built into the computer (3), and then rotate the battery into place Reverse the removal procedures to
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    damaged and bent during removal. Do not remove the shielding from the thermal module or heat pipe. 46 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    2. Thoroughly clean the thermal material from the surfaces of the system board component (1) and the heat sink (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink.
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    holder (2), and then remove the battery from the computer (3). Reverse this procedure to install the RTC battery. 48 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    bracket descriptions and part numbers Description USB board (includes support bracket and cable) USB support bracket (included in the Bracket Kit) Spare part number L62735-001 L62737-001 Before removing the USB board, follow these steps: 1. Prepare the computer for
  • HP mt45 | Maintenance and Service Guide - Page 60
    computer. 2. Rotate the assembly out of the computer (2). Reverse this procedure to install the RJ-45 assembly. 50 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Power button board Table 6-6 Power button board description and part number Description Power button board assembly (includes cable) Spare part number L62738-001 Before removing the power button board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page
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    speaker to the computer. 3. Remove the speaker from the computer (4). Reverse this procedure to install the speaker. 52 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Touchpad Table 6-8 Touchpad descriptions and part numbers Description Touchpad for use in models without an NFC module Touchpad for use in models with an NFC module Spare part number L62731-001 L62732-001 Before removing the touchpad, follow these steps: 1. Prepare the computer for disassembly (
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    5. Remove the touchpad from the computer (2). Reverse this procedure to install the touchpad. 54 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Touchpad button board Table 6-9 Touchpad button board descriptions and part numbers Description Touchpad button board Spare part number L18311-001 Before removing the touchpad button board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 32). 2.
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    (3), and then remove the module from the computer (4). Reverse the removal procedures to install the NFC module. 56 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Smart card reader Table 6-11 Smart card reader and cable descriptions and part numbers Description Smart card reader Smart card reader pass-thru board (for use in models without a smart card) NOTE: This board provides cable pass-through capability for models without a smart card. Smart card reader
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    from the system board (1). 5. Loosen the two captive Phillips screws (2) that secure the fan to the computer. 58 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    6. Remove the fan from the computer (3). Reverse this procedure to install the fan. Component replacement procedures 59
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    board descriptions and part numbers Description System board (includes AMD Ryzen 3 PRO 3300U Mobile Processor with Radeon Vega Graphics) Spare part number L62972-301 Before removing the system it upside down. 60 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    4. Disconnect the following cables from the system board: (1) RTC battery cable (2) Fingerprint reader cable (reverse ZIF) (3) NFC module cable (ZIF) (4) Speaker cable (5) Display cable (6) Camera cable (7) Power button board cable (ZIF) (8) USB cable (reverse ZIF) (9) Smart card reader cable (ZIF)
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    system board when replacing memory or the system board. Reverse this procedure to install the system board. 62 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    Fingerprint reader assembly Table 6-14 Fingerprint reader and bracket descriptions and part numbers Description Fingerprint reader assembly (includes cable) Fingerprint reader bracket (included in Bracket Kit) Spare part number L62741-001 L62737-001 Before removing the fingerprint reader assembly,
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    positioned off the edge of the table. 6. Remove the five Phillips M2.5 × 5.0 screws (1) from the display hinges. 64 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    7. Lift the display assembly straight up and remove it (2). IMPORTANT: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. Component
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    and right sides (2), and then the bottom (3) of the bezel until it releases from the display enclosure. 66 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    10. Remove the display bezel (4). The display bezel is available using the following spare part numbers: Models with a microphone module: L62747-001 Models with an HD camera: L62748-001 Models with an IR camera: L62749-001 The camera privacy cover is available in the Plastics Kit as spare part
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    camera module from the display (4). The IR camera module is available as spare part number L64702-001. 68 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    12. If it is necessary to remove the ambient light sensor board, disconnect the cable from the board (1), lift upward to release the board from the adhesive on the display enclosure (2), and then remove the board from the display (3). The ambient light sensor board is available as spare part number
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    remove the hinges from the display enclosure (2). Display hinges are available as spare part number L14376-001. 70 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    17. If it is necessary to replace the display cable, lift the cable from the routing path in the display enclosure. The display cable is available in the Cable Kit, as spare part number L64668-001. 18. If it is necessary to replace the camera/ambient light sensor cable: a. HD camera models
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    remove the antenna cables (3). NOTE: The WLAN antennas are available as spare parts with the display enclosure. 72 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    20. If it is necessary to replace the WWAN antenna cables, peel the antennas from the top of the display enclosure (1), remove the antenna cables from the bottom and sides of the display enclosure (2), and then remove the antenna cables (3). NOTE: The WWAN antennas are available as spare parts with
  • HP mt45 | Maintenance and Service Guide - Page 84
    Top cover Table 6-15 Top cover description and part number Description Top cover (includes power button) The top cover remains after removing all other spare parts from the computer. Spare part number L62293-001 74 Chapter 6 Removal and replacement procedures for authorized service provider parts
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    7 Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure ● BIOS corruption ●
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    Action BIOS 2.2 The main area (DXE) of BIOS has CAP/NUM 2.2 - Power Follow the Crisis Recovery instructions at become corrupted and there is Blink = 2 LED http://support.hp.com/us-en/document/ no recovery binary image (red.white) c02693833/. available 2.3 The embedded controller policy
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    Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Navigating and selecting in main Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup, choose one of the following methods: ● To
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: 78 Chapter 8 Computer
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    Device Options menu: ● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. 2. Select a boot device, press enter, and then follow the on-screen instructions. TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform
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    most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 80 Chapter 8 Computer
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    the link and follow the on-screen instructions. ● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the onscreen instructions. ● Instructions for calling support are displayed. Follow those instructions. Downloading HP PC Hardware Diagnostics Windows ● The
  • HP mt45 | Maintenance and Service Guide - Page 92
    in solving the problem: ▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen. The HP Customer Support - Service Center page displays, with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact
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    Diagnostics UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
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    , follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, select your type of product, enter the product instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP
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    PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4. Select Main, and then Save Changes and
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    10 Diagnostics and troubleshooting LEDs Table 10-1 Power and IDE Flash Activity NOTE: RJ-45 LEDs are located inside the RJ-45 connector on the top, rear panel of the thin client. The LEDs are visible when the connector is installed. Blinking green indicates network activity, and amber indicates
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    Wake-on LAN Wake-on LAN (WOL) allows a computer to be turned on or resumed from sleep state by a network message. You can enable or disable WOL in Computer Setup using the S5 Maximum Power Savings setting. To enable or disable WOL: 1. Turn on or restart the computer. 2. Press either esc or F10 while
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    RTC CMOS battery Tests integrity of RTC CMOS battery NAND flash device Tests for proper NAND flash device ID present 88 Chapter 10 Diagnostics and troubleshooting
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    and running, if equipped. turning. 2. Contact an authorized reseller or service provider. OR The heat sink/fan assembly is not properly attached to the is being used on the unit. Check if a device is causing the problem by removing ALL attached devices. Power on the system. If the system enters
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    Possible Cause Recommended Action 3. Replace third-party memory with HP memory. 4. Replace the system board. Red Power LED two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Pre-video graphics error. For systems with a graphics and troubleshooting
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    . Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. 164
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    Device in PCI Express slot failed to initialize There is an incompatibility/problem with this Try rebooting the system. If the error reoccurs, device firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. Diagnostics and troubleshooting
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    the thin client is experiencing operating problems or will not power on, review the following items. Table 10-5 Power-on troubleshooting Issue Procedures The thin client unit is experiencing operating problems. Ensure that the following connectors are securely plugged into the thin client unit
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    the following information: Table 10-6 Diskless unit troubleshooting Item Information Action MAC Address NIC portion of service. GUID General system board information If no GUID information, the system board is at fault and should be replaced. Client ID Information from server If no Client
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    Configuring a PXE server NOTE: All PXE software is supported by authorized service providers on a warranty or service contract basis. Customers who call the HP Customer Service Center with PXE issues and questions should be referred to their PXE provider for assistance. Additionally, refer to the
  • HP mt45 | Maintenance and Service Guide - Page 106
    , you can download it from http://www.hp.com/support (search for the Thin Client model and click on the Drivers & software section of the support page for that model. For information on using this software, refer to the Manuals section). NOTE: HP recommends periodically going to the website to check
  • HP mt45 | Maintenance and Service Guide - Page 107
    , you can download it from http://www.hp.com/support (search for the Thin Client model and click on the Drivers & software section of the support page for that model. For information on using this software, refer to the Manuals section). NOTE: HP recommends periodically going to the website to check
  • HP mt45 | Maintenance and Service Guide - Page 108
    management tool used to manage the full life cycle of HP thin clients to include Discover, Asset Management, Deployment and Configuration. For more information on HP Device Manager, visit www.hp.com/go/hpdm. If you wish to manage the thin client with other management tools such as Microsoft SCCM or
  • HP mt45 | Maintenance and Service Guide - Page 109
    14 Specifications Computer specifications Table 14-1 Computer specifications Metric U.S. Dimensions Length 234.0 mm 9.22 in Width 326.0 mm 12.84 in Height (non-touch) 17.9 mm 0.71 in Height (touch) 18.05 mm 0.72 in Weight Models with UHD display 1.48 kg 3.27 lbs Models with FHD
  • HP mt45 | Maintenance and Service Guide - Page 110
    35.6 cm (14.0 in.) display specifications Table 14-2 Display specifications Active diagonal size Resolution Surface treatment Brightness Viewing angle Backlight Aspect ratio Display panel interface Metric 35.6 cm FHD: 1920 × 1080 Antiglare FHD (45% CG): 250 nits FHD (72% CG): 1000 nits UWVA LED 16
  • HP mt45 | Maintenance and Service Guide - Page 111
    referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. M.2 SATA solid-state drive specifications 101
  • HP mt45 | Maintenance and Service Guide - Page 112
    15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment
  • HP mt45 | Maintenance and Service Guide - Page 113
    Requirements for specific countries and regions Table 15-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1
  • HP mt45 | Maintenance and Service Guide - Page 114
    Table 15-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125
  • HP mt45 | Maintenance and Service Guide - Page 115
    of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and
  • HP mt45 | Maintenance and Service Guide - Page 116
    Utilities. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. - or - ● Clear the contents of the drive using the following Disk Sanitizer commands steps: IMPORTANT: If you clear data using Disk
  • HP mt45 | Maintenance and Service Guide - Page 117
    c. Select Hard Drive Utilities. d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. 107
  • HP mt45 | Maintenance and Service Guide - Page 118
    Nonvolatile memory usage Table 16-1 Troubleshooting steps for nonvolatile memory usage Nonvolatile memory type , and critical computer configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select models only) on page 111.
  • HP mt45 | Maintenance and Service Guide - Page 119
    Troubleshooting steps http://www.hp.com/ support. Select Find your product, and then follow the on- screen instructions.) Stores Management available through newer available but can be obtained versions of the driver from the silicon vendor. whenever the flash requires an upgrade. 802.
  • HP mt45 | Maintenance and Service Guide - Page 120
    the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 2. What for the older BIOS architecture, but supports much of the legacy BIOS functionality. firmware management and recovery software. HP has provided options in Computer Setup
  • HP mt45 | Maintenance and Service Guide - Page 121
    can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Using HP Sure Start (select
  • HP mt45 | Maintenance and Service Guide - Page 122
    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
  • HP mt45 | Maintenance and Service Guide - Page 123
    36, 38 audible codes 75, 89 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B backup and recovery 96 basic troubleshooting 93 battery removing 44 spare part number 44 spare part numbers 22 battery light 6 beep codes 75, 89 bezel spare part number 23
  • HP mt45 | Maintenance and Service Guide - Page 124
    21 spare part numbers 40 L labels Bluetooth 19 regulatory 19 serial number 18 service 18 wireless certification 19 WLAN 19 LEDs 86 blinking power 89 left side 11 ports HDMI 5 product description 3 USB SuperSpeed 5 USB SuperSpeed with HP Sleep and Charge 7 USB Type-C SuperSpeed 6 power and IDE flash
  • HP mt45 | Maintenance and Service Guide - Page 125
    requirements 3 primary storage 2 processors 1 product name 1 security 4 sensors 3 serviceability 4 video 2 wireless networking 2 product name 1 product name and number, the computer 19 troubleshooting 93 U USB board removal 49 spare part number 21, 49 USB SuperSpeed port with HP Sleep and Charge,
  • HP mt45 | Maintenance and Service Guide - Page 126
    WLAN antenna spare part number 23 WLAN antennas, identifying 8, 10 WLAN device 19 WLAN label 19 WLAN/Bluetooth combo card removal 36 spare part number 21, 36 workstation guidelines 28 WWAN antenna spare part number 23 WWAN antennas, identifying 8, 9 WWAN module removal 38 spare part number 22, 38
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Maintenance and Service Guide
HP mt45 Mobile Thin Client