HP rp8420 BCS Global Limited Warranty and Technical Support, Fourth Edition
HP rp8420 Manual
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- HP rp8420 | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 1
BCS Global Limited Warranty and Technical Support HP Part Number: 5991-6026_ed4 Published: April 2010 Edition: 4 - HP rp8420 | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 2
© Copyright 2009-2010 Hewlett-Packard Development Company, L.P. - HP rp8420 | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 3
BCS Global Limited Warranty and Technical Support 5 Hardware limited warranty...5 General terms...5 Exclusions...6 Exclusive remedy...7 Limitation of liability...7 Options limited warranty...7 Customer responsibilities...8 Types of hardware warranty service...9 Customer self repair ...9 Parts only - HP rp8420 | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 4
List of Tables 1-1 BCS Servers - Hardware Product Warranty Offering 11 4 List of Tables - HP rp8420 | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 5
or region where HP or its authorized service providers offer warranty service for the firmware. The term "HP Hardware Product" DOES NOT include any software applications or programs, non-HP products, or non-HP branded peripherals. All non-HP products or non-HP branded peripherals external to the HP - HP rp8420 | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 6
parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts or supplies not supplied by HP; (d) improper site preparation or maintenance; (e) virus infection; (f) loss or damage in transit; or (g) by modification or service by anyone other than - HP rp8420 | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 7
the Limited Warranty applicable to the HP Option and are included in the HP Option product packaging. If your HP Option is installed in an HP Hardware Product, HP may provide warranty service for either the period specified in the warranty documents (HP Option Limited Warranty Period) that shipped - HP rp8420 | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 8
the best possible support and service during the Limited Warranty Period, you will be required to: • Maintain a proper and adequate environment, and use the HP Hardware Product in accordance with the instructions furnished. • Verify configurations, load most recent firmware, install software patches - HP rp8420 | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 9
you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped service Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only service, HP will provide replacement parts free of charge. If HP - HP rp8420 | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 10
assistance, and access to the patch database, firmware/software update packages, and documentation. For more information, see http://www.hp.com/support or http://www.itrc.hp.com. • Technical phone support provides hardware warranty troubleshooting and issue resolution. For more information see http - HP rp8420 | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 11
3 years Carrier-Grade c-Class 400 and 600 series server blades c-Class 3 years Carrier-Grade enclosure c-Class 1 parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade and pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely - HP rp8420 | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 12
and events CSR6: Available on Onsite Warranty Service some parts. Go to Normal Business Hours www.hp.com/go/ Next Business Day csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Notes and Exceptions GS1280 1 year HP Superdome 1 year rp2405, rp4410, rp4440, rp5400 - HP rp8420 | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 13
Table 1-1 BCS Servers - Hardware Product Warranty Offering (continued) Product rx1600, rx1620, rx2600, rx2620 Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service Normal Business Hours Next Business Day 1 - HP rp8420 | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 14
specifications at www.hp.com. 2 To take full advantage of HP's remote monitoring & support solutions and maximize the service delivery experience, these . HP's only warranty obligations with respect to software distributed by HP under the HP brand name are set forth in the applicable end-user license - HP rp8420 | BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 15
suggestions in the product documentation do not solve the problem, you can receive support by doing the following: • Locate your nearest HP support provider via the World Wide Web at: http://www.hp.com/ support • Contact your nearest HP support provider, and be sure to have the following information
BCS Global Limited Warranty and Technical
Support
HP Part Number: 5991-6026_ed4
Published: April 2010
Edition: 4