HP t630 Troubleshooting Guide

HP t630 Manual

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  • HP t630 | Troubleshooting Guide - Page 1
    Troubleshooting Guide HP t630 Thin Client
  • HP t630 | Troubleshooting Guide - Page 2
    take full advantage of Windows functionality. Go to http://www.microsoft.com for details. To access the latest user guides or manuals for your product, go to http://www.hp.com/ support, and select your country. Select Find your product, and then follow the on-screen instructions. Software terms By
  • HP t630 | Troubleshooting Guide - Page 3
    About this book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set
  • HP t630 | Troubleshooting Guide - Page 4
    iv About this book
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    stand ...6 Connecting the AC power cord ...8 Securing the thin client ...9 Routine thin client care ...9 3 Hardware changes ...10 Warnings and cautions ...10 Removing and replacing the access panel ...10 Removing the access panel ...10 Replacing the access panel ...12 Locating internal components
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    Setup-Advanced ...30 Changing BIOS Settings from the HP BIOS Configuration Utility (HPBCU 31 Appendix B Diagnostics and troubleshooting ...33 LEDs ...33 Wake-on LAN ...34 Power-On Sequence ...34 Resetting the Setup and Power-on passwords 35 Power-on diagnostic tests ...35 Interpreting POST
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    1 Product features This guide describes the features of the thin client. For more information about the hardware and software installed on this thin client, go to http://www.hp.com/go/quickspecs and search for this thin client. Various options are available for your thin client. For more information
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    Front panel components For more information, go to http://www.hp.com/go/quickspecs and search for your specific thin client to find the QuickSpecs. Item 1 2 3 Component Headset jack USB 3.0 ports (2) USB 2.0 ports (2) Item 4 5 Component Flash drive activity LED Power button 2 Chapter 1 Product
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    Rear panel components For more information, go to http://www.hp.com/go/quickspecs/ and search for your specific thin client to find the QuickSpecs. Item Component 1 RJ-45 ( Retractable AC power cord retention hook 10 Power connector 11 Rear I/O panel latch 12 Cable lock slot Rear panel
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    Serial number location Every thin client includes a unique serial number located as shown in the following illustration. Have this number available when contacting HP customer service for assistance. 4 Chapter 1 Product features
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    sure to carefully read all of the applicable instructions, cautions, and warnings in this guide. WARNING! To reduce the risk of personal thin client users, and provides important electrical and mechanical safety information. The Safety & Comfort Guide is located on the HP website at http://www.hp
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    devices. 5. Adjust the stand, if necessary. For instructions, go to Adjusting the stand on page 6. 6. Attach the stand to the thin client. ● Attach the stand to the bottom of the thin client to use the thin client in the tower orientation. a. Turn the thin client upside down and locate the two screw
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    c. Tighten the captive screws securely. 7. Reconnect the AC power cord and then turn the thin client on. NOTE: Be sure that at least 10.2 centimeters (4 inches) of space on all sides of the thin client remain clear and free of obstructions. 8. Lock any security devices that were disengaged when the
  • HP t630 | Troubleshooting Guide - Page 14
    NOTE: An optional Quick Release mounting bracket is available from HP for mounting the thin client to a wall, desk, or swing arm. When the mounting bracket is used, do not install the thin client with the I/O ports oriented towards the ground. Connecting the AC power cord 1. Connect the round end of
  • HP t630 | Troubleshooting Guide - Page 15
    heat and cold. For information about the recommended temperature and humidity ranges for the thin client, go to http://www.hp.com/go/quickspecs. ● Keep liquids away from the thin client and keyboard. ● Turn off the thin client and wipe the exterior with a soft, damp cloth as needed. Using cleaning
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    the Safety & Comfort Guide. It describes proper workstation before opening the thin client to prevent damage instructions and identification information, which may be lost if the access panel is not used. DO NOT use any access panel except the one that is provided by HP for use with this thin client
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    is plugged into an active AC outlet. You must disconnect the AC power cord to avoid damage to the internal components of the thin client. 5. Remove the stand from the thin client. 6. Lay the unit flat on a stable surface with the right side up. 7. Release the latch (1) on the left side of the rear
  • HP t630 | Troubleshooting Guide - Page 18
    Replacing the access panel To replace the access panel: 1. Position the access panel on the chassis, approximately 6 mm (.24 in) inside the edge of the chassis. Slide the panel toward the front of the chassis (1) until it locks into place. 2. Move the access panel latch (2) to the left to secure the
  • HP t630 | Troubleshooting Guide - Page 19
    Locating internal components Item Component 1 Battery 2 System memory DIMM1 3 System memory DIMM2 4 Clear CMOS button Item Component 5 Configurable serial port jumpers 6 USB 3.0 port 7 M.2 socket for a 42 mm, 60 mm, or 80 mm M.2 primary storage module 8 M.2 socket for a 42 mm
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    damage to the internal components of the thin client. 5. Remove the stand from the thin client. 6. Lay the unit flat on a stable surface with the right side up. 7. Remove the thin client access panel. See Removing and replacing the access panel on page 10 8. Locate the M.2 socket on the system board
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    11. Pull the screw kit off of the storage module and attach it to the replacement storage module. 12. Slide the new storage module into the M.2 socket on the system board and press the module connectors firmly into the socket. NOTE: A storage module can be installed in only one way. Replacing an M.2
  • HP t630 | Troubleshooting Guide - Page 22
    panel. See Removing and replacing the access panel on page 10. 15. Replace the thin client stand. 16. Reconnect the AC power cord and turn on the thin client. 17. Lock any security devices that were disengaged when the thin client access panel was removed. Removing and replacing the battery WARNING
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    and replacing the access panel on page 10. 12. Replace the thin client stand. 13. Reconnect the AC power cord and turn on the thin client. 14. Lock any security devices that were disengaged when the thin client access panel was removed. HP encourages customers to recycle used electronic hardware
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    the rear I/O panel. See Removing and replacing the access panel on page 10. 11. Replace the thin client stand. 12. Reconnect the AC power cord and turn on the thin client. 13. Lock any security devices that were disengaged when the thin client access panel was removed. 18 Chapter 3 Hardware changes
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    -standard 260-pin Small Outline DIMM (SODIMM) ● Unbuffered non-ECC PC4-17000 DDR4-1866 MHz ● 1.2 volt DDR4-SDRAM memory module The thin client supports the following: ● Single-Rank and Dual-Rank modules ● Single-sided and double-sided memory modules ● Strongly recommend using the identical memory
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    access panel on page 10. 12. Replace the thin client stand. 13. Reconnect external devices, reconnect the power cord, and then turn the thin client on. 14. Lock any security devices that were disengaged when the thin client access panel was removed. The thin client automatically recognizes the new
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    powered serial port is standard on the thin client. Devices that support a powered serial interface do not require an external power source. To determine which serial port pin powered a specific device, refer to the specification for that device. The default setting for the powered serial port is
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    Serial port functionality CAUTION: To prevent severe equipment damage, carefully verify the location of the serial port jumper before you configure it. See Locating configurable serial port jumpers on page 21 for locations. Jumper Configuration Function Pin 22 Chapter 3 Hardware changes
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    on page 21 for jumper locations. See Serial port functionality on page 22 for supported configurations. 10. Replace the access panel. See Removing and replacing the access panel on page 10. 11. Replace the thin client stand. 12. Reconnect external devices, reconnect the power cord, and then turn the
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    Utility to do the following: ● Change factory default settings. ● Set the system date and displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, password prompt during system restarts (warm boots) as well as during power-on. ● Establish a setup password
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    you have made changes that you do not want applied, select Ignore Changes and Exit. ● To reset to factory settings, select Apply Defaults and Exit. This option will restore the original factory system defaults. CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup
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    Computer Setup-File NOTE: Support for specific Computer Setup options may Default Setup Allows you to: ● Save Current Settings as Default ● Restore Factory Settings as Default Apply Defaults and Exit Loads the original factory system configuration settings for use by a subsequent "Apply Defaults
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    backwards-compatible setting of the three options. Operating systems usually do not require additional driver support in IDE mode. AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller. USB Storage Boot
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    plug and play settings under Windows. Allows you to set and enable a power-on password. The power-on password prompt appears after a power cycle Allows you to set Enabled/Disabled (default is enabled) for: ● Front USB Ports - USB Port 0 - USB Port 1 - USB Port 9 - USB Port 10 ● Rear USB Ports - USB
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    it. CAUTION: Clearing the TPM resets it to factory defaults and turns it off. You will lose all created keys and data protected by those keys. Secure Boot Configuration The options on this setup page are only for Windows 10 and other operating systems that support Secure Boot. Changing the
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    Computer Setup-Advanced NOTE: Support for specific Computer Setup options may vary depending finished. The POST delay also gives you more time to select F10 to enter Computer (F10) Setup. Default is 'None'. ● Bypass F1 Prompt on Configuration Changes (enable/disable). ● Remote Wakeup Boot Source (
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    with this method. For more information about the HP BIOS Configuration Utility, see the HP BIOS Configuration Utility (BCU) User Guide at www.hp.com. BIOS setting Language Default value English Set Time Set Day Default Setup Apply Defaults and Exit SATA Emulation USB Storage Boot UEFI Boot
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    BIOS setting Default value TPM Device Disable TPM State Enable TPM Clear Do not reset Legacy Support Enable Secure Boot Disable Clear Secure Boot Keys Don't Clear Key Ownership HP Keys Fast Boot Disable Setup Browse Mode Enable Password Prompt on F9 & F12 Enable Runtime Power
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    B Diagnostics and troubleshooting LEDs Table B-1 Power and IDE Flash Activity LEDs : RJ-45 LEDs are located inside the RJ-45 connector on the top, rear panel of the thin client. The LEDs are visible when the connector is installed. Blinking green indicates network activity, and amber indicates
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    to a known state. 6. Performs power-on diagnostics. For more information, see "Power-On Diagnostic Tests". 7. The unit boots the operating system. 34 Appendix B Diagnostics and troubleshooting
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    the Setup and Power-on passwords You can reset the Setup and Power-on passwords as follows: 1. Turn off the computer and disconnect the power cord from the power outlet. 2. Remove the side access panel and the metal side cover. 3. Remove the password jumper from the system board header labeled
  • HP t630 | Troubleshooting Guide - Page 42
    running, if equipped. turning. 2. Contact an authorized reseller or service provider. OR The heat sink/fan assembly is not properly attached on the unit. 2. 3. Check if a device is causing the problem by removing ALL attached devices. Power on the system. If the system and troubleshooting
  • HP t630 | Troubleshooting Guide - Page 43
    Beeps Possible Cause Recommended Action 3. Replace third-party memory with HP memory. 4. Replace the system board. Red Power LED flashes a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Pre-video graphics error. For systems with a graphics card:
  • HP t630 | Troubleshooting Guide - Page 44
    be replaced. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing system ROM with the latest BIOS image. 38 Appendix B Diagnostics and troubleshooting
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    921-Device in PCI Express slot failed to initialize There is an incompatibility/problem with this Try rebooting the system. If the error reoccurs, device and drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. Invalid Electronic
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    troubleshooting Issue Procedures The thin client unit is experiencing operating problems. Ensure that the following connectors are securely plugged into the thin client with the replaced power supply, have the unit serviced. The thin client unit powers on and displays a splash screen, but
  • HP t630 | Troubleshooting Guide - Page 47
    information: Table B-6 Diskless unit troubleshooting Item Information Action MAC Address NIC portion of the system board is OK If no MAC Address, the system board is at fault. Contact the Call Center for service. GUID General system board information If no GUID information, the system board
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    PXE software is supported by authorized service providers on a warranty or service contract basis. Customers who call the HP Customer Service Center with PXE issues and questions should be referred to their PXE provider for assistance. Additionally, refer to the following: - For Windows Server 2008
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    -ons from HP, capture an HP thin client image, and create bootable USB flash drives for image deployment. HP ThinUpdate is preinstalled on some HP thin clients, and it is also available as an add-on at http://www.hp.com/support (search for the thin client model and see the Drivers & software section
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    management tool used to manage the full life cycle of HP thin clients to include Discover, Asset Management, Deployment and Configuration. For more information on HP Device Manager, please visit www.hp.com/go/hpdm. If you wish to manage the t630 with other management tools such as Microsoft SCCM or
  • HP t630 | Troubleshooting Guide - Page 51
    of a thin client. Customers can use a pre-built BIOS add-on or can use the standard BIOS upgrade package along with an HP Device Manager File and Registry template. For more information on HP Device Manager File and Registry templates, review the HP Device Manager User Guide found at www.hp.com/go
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    until it successfully restores or updates the BIOS. If the system has a BIOS Setup password, you may need to use the Startup Menu / Utilities submenu to flash the BIOS manually after providing the password. Sometimes there are restrictions on which BIOS versions are allowed to be installed on
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    diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files
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    the product name or number. - or - Select Identify now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 48 Appendix F Using
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    G Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power
  • HP t630 | Troubleshooting Guide - Page 56
    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) Austria (1) Belgium (1) Canada (2) EANSW OVE CEBC CSA Italy (1) Japan (3) Norway (1) Sweden (1) IMQ
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    computer on. The passwords are now cleared and all other user-configurable, non-volatile memory settings are reset to their factory default values. 10. Re-enter the F10 setup utility. 11. Select File > Default Setup > Restore Factory Settings as Default. This will set the default settings back to
  • HP t630 | Troubleshooting Guide - Page 58
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP t630 | Troubleshooting Guide - Page 59
    additional specifications on the thin client, go to http://www.hp.com/go/ quickspecs/ and search for your specific thin client to find the temperature No fiber NIC attached to back of flat panel display With fiber NIC 10°C to 40°C 10°C to 35°C 10°C to 35°C 50°F to 104°F 50°F to 95°F 50°F to
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    removing access panel 10 battery 16 replacing access panel 12 battery 16 M.2 storage module 14 storage module 14 resetting the Administrator password 35 routine care output current 53 relative humidity 53 temperature 53 thin client 53 stand, attaching 6 storage module, replacing 14 T temperature
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    tower stand 6 troubleshooting 40 U updating a BIOS 45 upgrading system memory 19 USB flash drive, installing 18 USB ports size 18 USB ports, internal location 18 W Wake-on LAN (WOL) 34 warnings burn 5, 10, 18, 20 electric shock 5, 10, 16 grounding plug 5, 10 NIC receptacles 5, 10 websites HP 1 Index
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Troubleshooting Guide
HP t630 Thin Client