Hikvision DS-2DE4425IW-DE DS-2CD2387G2-LU FAQ
Hikvision DS-2DE4425IW-DE Manual
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Hikvision DS-2DE4425IW-DE manual content summary:
- Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 1
Hikvision Camera Frequently Asked Questions - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 2
change, without notice, due to firmware updates or other reasons. Please find the latest version of this Manual at the Hikvision website ( https:// www.hikvision.com/ ). Please use this Manual with the guidance and assistance of professionals trained in supporting the Product. Trademarks and other - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 3
DEVELOPMENT OR PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN RIGHTS ABUSES. IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER PREVAILS. ii - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 4
Hikvision Camera Frequently Asked Questions Contents Chapter 1 Image ...1 1.1 The Camera Cannot Get A Clear Image 1 1.2 The Image Is Always Black and White 1 1.3 Horizontal Lines on the Image 2 1.4 - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 5
Hikvision Camera Frequently Asked Questions 2.4 Live View Has No Sound Or the Volume Is Too Low 14 2.5 The Device Is Connected with a Pick-up, but There - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 6
7.2 How to Correct the Time of Hikvision Network Camera (the Name of Which Starts with DS)? ...33 Chapter 8 ColorVu Camera Frequent for Data Transmission 38 9.3.2 What is the Correspondence Between Cable Order of Hikvision Device Network Interface and Class B Network Cable 38 9.3.3 How to Choose - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 7
Hikvision Camera Frequently Asked Questions Chapter 1 Image 1.1 The Camera Cannot Get A Clear Image There are several problems that might cause a blurry image. Please refer to the following description to solve the problem auto or semi-auto mode, adjust to manual mode. Use Zoom + and Zoom - buttons - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 8
Hikvision Camera Frequently Asked Questions Cause 2 Environment light problem Use the included power adapter. Refer to the datasheet of the camera for detailed power requirements. You are 1.5 The Image Is Reddish Cause 1 The ICR is stuck. Manually change the day/night switch mode and check if the ICR - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 9
Hikvision Camera Frequently Asked Questions Cause 2 A color cast in a large part of the scene results in malfunction of white balance calibration. You are recommended to adjust - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 10
Hikvision Camera Frequently Asked Questions Cause The installation position or angle is not ideal. The smart IR function is not enabled. Answer Adjust the installation position - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 11
Hikvision Camera Frequently Asked Questions 1.10 The Image Has White Spots (e.g. Light Spots, White Lines) at Night Example Figure 1-1 Light Spot Figure 1-2 White Line Cause The - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 12
Hikvision Camera Frequently Asked Questions 1.11 The Image Has White Spots on the Edges and in the Center with a White Band Example Figure 1-3 The Image Has - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 13
Hikvision Camera Frequently Asked Questions Cause The object near the device reflects IR light, so it cannot reach further places. Answer ● Check reflecting objects and remove - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 14
Hikvision Camera Frequently Asked Questions Answer ● Use a waterproof network connector cap and waterproof tapes to seal the cables. ● Contact after-sales and send the device to - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 15
Hikvision Camera Frequently Asked Questions Chapter 2 Audio 2.1 How to Connect a Terminal Block Audio Interface? 2.1.1 Interface Definition AUDIO refers to audio interface. As shown in the figure, - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 16
Hikvision Camera Frequently Asked Questions Figure 2-2 Example of Green Terminal Block Interface Wiring 2.2 How to Connect a 3.5 mm Audio Interface? 2.2.1 Interface Definition The 3.5 mm round interface is - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 17
Hikvision Camera Frequently Asked Questions 2.2.2 Wiring A pick-up usually has 3 wires: a signal wire, a 12 VDC positive wire, and a 12 VDC negative silver. The stability and electronic engineering quality of silver is better than copper, using silver plated copper can improve user experience. 11 - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 18
Hikvision Camera Frequently Asked Questions Figure 2-6 3.5 mm Connector Exterior The interior of the connector is shown in the figure. The two short pins in the middle - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 19
Hikvision Camera Frequently Asked Questions Figure 2-8 Insulation The longer pin is for grounding. The shorter pin is for signal. Figure 2-9 are mixed. If you need to output the sound separately, make sure that the software of your device supports this function. The function may vary with device. 13 - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 20
Hikvision Camera Frequently Asked Questions Figure 2-11 Two-Channel Wiring You need to insulate the wires after connection. Use heat-shrink tubing if possible. You can - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 21
Hikvision Camera Frequently Asked Questions Cause 1 Camera settings. ● Go to Configuration → Video/Audio → Video, and check if the should be up to standard. Cause 4 The pick-up has the functional defects. Check if the device supports noise suppression. If so, enable the function and check again. 15 - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 22
when playing the downloaded audio and video files? Answer Visit Hikvision official website http://www.hikvision.com/ . Go to Support → HiTools → Desktop Tools to download VSPlayer. 2.8 The Audio Stutters in Live View Question How to solve the problem when the audio stutters in live-view? Answer It - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 23
Hikvision Camera Frequently Asked Questions If the sound in the audio stops, please check the connection of the pick-up; if the sound in the audio - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 24
Hikvision Camera Frequently Asked Questions Chapter 3 Storage 3.1 Abnormal Display of SD Card Capacity Question The SD card capacity is displayed as 128 GB normally on the - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 25
Hikvision Camera Frequently Asked Questions H.264 H.264+ 4 CIF 1 Mbps 0.8 Mbps 1 MP 2 Mbps 1.4 Mbps 2 MP 4 Mbps 2 Mbps 3 MP 5 MP 6 Mbps 8 Mbps 2.86 Mbps 3.6 Mbps 8 MP 12 Mbps 5.1 Mbps 12 MP 16 Mbps 6.4 Mbps 19 - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 26
Hikvision Camera Frequently Asked Questions Chapter 4 PTZ Control 4.1 The Speed Dome or Positioning System Cannot Zoom In/Out, Pan, or Tilt Cause 1 The power output of - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 27
Hikvision Camera Frequently Asked Questions supply requirement; it is recommended to use near power supply, and one power adapter is only for one camera to avoid - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 28
Hikvision Camera Frequently Asked Questions 1) Click to enter patrol setting interface. Figure 4-2 Patrol Setting Interface 2) Select a patrol number, and click to pop up the setting interface. - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 29
Hikvision Camera Frequently Asked Questions Figure 4-4 Set Patrol Point 4) After setting all the patrol points, click OK to finish a patrol path setting. 5) Repeat the steps above - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 30
cannot include the user name (admin). 5.1.1 Activate the Device via SADP Steps 1. Install SADP software from Hikvision official website. address: Visit Hikvision official website. Go to Support → HiTools → Desktop Tools to download SADP. Or directly visit https://www.hikvision.com/en/support/tools/ - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 31
Hikvision Camera Frequently Asked Questions Figure 5-1 Activate the Camera 4. Modify the device IP address. 5. Check the activated device, and enter IP address, subnet mask code, gateway, - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 32
Hikvision Camera Frequently Asked Questions Figure 5-2 Modify Camera Information 5.1.2 Activate the Device via Web Browser in LAN Steps 1. Enter the default IP address: 192.168.1.64. 2. Click Activate. 3. Enter user name (admin by default), set the device password, and click OK to finish. Note To - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 33
Hikvision Camera Frequently Asked Questions Figure 5-3 Activate the Device via Web Browser 3 Error code 2020: Risky password. When error code 2020 occurs: Check if the set password contains user name (admin by default), and if the activation password consists of 8 to 16 characters including at least - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 34
Hikvision Camera Frequently Asked Questions Check if the password contains user name (admin by default), and test after disabling the antivirus software and firewall. ● Download iVMS-4200 Client Software from Hikvision official website for activation test. ● Activate the camera with DVR or SADP. - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 35
of Internet Explorer, and then enter the user name (admin) and the password to log in. 6.2 How to Modify Camera IP Address? Modify Camera IP Address via SADP Download SADP software on the computer in LAN (download link: https://www.hikvision.com/en/ support/tools/desktop-tools/ ), search the device - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 36
Hikvision Camera Frequently Asked Questions Modify Camera IP Address via Web Browser After accessing the camera via web browser, you can go to Configuration → Network → Basic Settings → TCP/IP to modify the camera IP address. 30 - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 37
Hikvision Camera Frequently Asked Questions 6.3 Live View of the Speed Dome Failed Cause 1 Network exception. Cause → Basic Settings → NAT to enable UPnP; or map HTTP port, SDK port and RTSP port manually on the router, and the default values are 80, 8000, and 554 respectively. Refer to router - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 38
Hikvision Camera Frequently Asked Questions Cause 4 The number of live view channels reaches the limit. ● Answer 1: In network speed domes, the live view channels cannot be added if the number of live view channels reaches limit. Go to Configuration → Maintenance → System Service to check if the - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 39
failure. Please consult our service center or technical support to obtain the right upgrade package before upgrading the device. 7.2 How to Correct the Time of Hikvision Network Camera (the Name of Which Starts with DS)? When access the device via a browser, you can choose Manual Time Sync., NTP and - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 40
Hikvision Camera Frequently Asked Questions ○ If the device is connected to the external network, correct the time via national time synchronization server (Server Address: ntp.ntsc. - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 41
1. Check whether the supplement light is turned on. Refer to the user manual (obtained from https://www.hikvision.com/en/ ) to enable the supplement light and turn it on contact the nearest service center for further test. You can visit https://www.hikvision.com/en/ for contact details of each - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 42
Hikvision Camera Frequently Asked Questions Chapter 9 Transmission Distance and Description of Various Transmission Wires 9.1 Power Cord At present, the specifications of power cords used in the - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 43
Hikvision Camera Frequently Asked Questions Answer ● Check whether the power larger the category number, the newer the version, the more advanced the technology, and the wider the supported bandwidth. It is recommended to use Cat-5e and Cat-6 unshielded twisted pair network cable dedicated for 100 - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 44
and Class B Network Cable? Question What is the correspondence between cable order of Hikvision device network interface and Class B network cable? Answer Round Network Interface Black Brown the newer the version, the more advanced the technology, and the wider the supported bandwidth. 38 - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 45
Hikvision Camera Frequently Asked Questions For network cameras, it is recommended to use Cat-5e and Cat-6 twisted pair network cable for data transmission. If the - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 46
Hikvision Camera Frequently Asked Questions Twisted pair cable is recommended. Twisted pair cable consists of two insulated copper cables from No.22 to 26 entwined with - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 47
Hikvision Camera Frequently Asked Questions 9.7.2 Relationship Between 12 VDC Power Cable and Transmission Distance This table describes the longest transmission distance when the power cable diameter is the fixed and the 12 VDC voltage loss rate is lower than 15%. 41 - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 48
Hikvision Camera Frequently Asked Questions Note Cable requirements can be applied to the single, solid, and round copper cable. The AWG value of stranded wire is determined by the total cross-sectional area of all the twisted cables. 42 - Hikvision DS-2DE4425IW-DE | DS-2CD2387G2-LU FAQ - Page 49
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Hikvision Camera
Frequently Asked
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