Humax CXHD-5000C User Manual - Page 56

12. Appendix 12.2 Trouble Shooting Before contacting your local service centre, please read the tips below carefully. If the problem persists after completing the following procedure, please contact your local product distributor or service centre for further instructions. 1. No message displayed on the front panel. (The product will not switch on.) • Check the main power cable and make sure it is plugged into a suitable power outlet. • Check that the mains supply is switched on. • Connect the power cable to a different power outlet. 2. No picture on TV set • Make sure that the product is powered on and in operation mode. (Press the STANDBY button) • Make sure that the AV cable is firmly connected to the TV. • Make sure that the cable is properly connected to the product. • Be sure to activate channel search. • Check the brightness level of the TV. • Check if the channel is currently on air. Contact the broadcaster to ensure that the channel is running. • Press the SOURCE button if the product is in external input mode. 3. No or poor sound • Check that your AV cable is connected correctly. • Check the volume levels of your TV set and the product. • Check if the product or TV is on mute. • Check audio type or soundtrack option in the AV menu. 4. Remote control does not operate. • To control the product, the top end of the remote control should point directly towards the receiving part of the product. • Remove and reinsert the batteries in the remote control. • Replace the batteries in the remote control for a new set. 5. Cannot make reservations. • Check that no previous reservations are conflicting with the new reservation. 6. No password information is given. • The default password is always 0000. 7. Channel search does not work. • Check that your cable is connected correctly. 8. Cannot update new software. • You can get an update. If the product does not show a message requesting update, that means no software is available. 9. Cannot watch scrambled channels. • Check that you have the appropriate Smartcard. Reinsert the Smartcard and make sure it initializes correctly. • Check in the menu that the product is detecting the Smartcard. • Check in the menu that you have a valid and working subscription to the channels you wish to view. • Ensure that the Smartcard is not damaged. GB55 User's Manual