Humax IR-FREE User Manual - Page 31

4. No or poor sound • Check that your AV cable is connected correctly. • Check the volume levels of your TV set and the product. • Check if the product or TV is on mute. • Check audio type or soundtrack option in the AV menu. 5. Remote control does not operate. • To control the product, the top end of the remote control should point directly towards the receiving part of the product. • Remove and reinsert the batteries in the remote control. • Replace the batteries in the remote control for a new set. 6. Cannot make reservations. • Check that no previous reservations are conflicting with the new reservation. • Check that the product is switched on at the time of the reservation. 7. No PIN-Code information is given. • The default PIN-Code is always 0000. • The default PIN-Code is 1234 for Parental Control. (IR-ACE II UBI only) • The default PIN-Code is 8272 for Channel List and Installation. (IR-ACE II UBI only) 8. Channel search does not work. • Make sure that the antenna setting in the menu is correct. 9. Cannot update new software. • You can get an update. If the product does not show a message requesting update, that means no software is available. 10.Cannot watch scrambled channels. • Check that you have the appropriate Smartcard. Reinsert the Smartcard and make sure it initializes correctly. • Check in the menu that the product is detecting the Smartcard. • Check in the menu that you have a valid and working subscription to the channels you wish to view. • Ensure that the Smartcard is not damaged. 11.Cannot watch pay channels. • Check in the menu that you have a valid and working subscription to the channels you wish to view. • Contact your network operator for more information.