IBM 628791U User Guide

IBM 628791U - PC 300 GL Manual

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  • IBM 628791U | User Guide - Page 1
    PC 300GL User Guide Types 6267, 6277, and 6287
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    PC 300GL User Guide Types 6267, 6277, and 6287 IBM
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    Note Before using this information and the product it supports, be sure to read the general information under Appendix This publication was developed for products and services offered in the United States of America. IBM may not offer the products, services, or features discussed in this document in
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    About This Book xi Related Information xi Chapter 1. IBM PC 300GL Overview 1 Features 2 Euro Sign Support Information 5 Specifications 6 Chapter 2. Setting Up Your Computer 9 Selecting a Location for Your Computer 9 Connecting Computer Cables 10 Turn on Power 14 Finish the Installation
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    42 Chapter 6. Taking Care of Your Computer 47 Basics 47 Cleaning Your Computer 47 Computer and Keyboard 47 Monitor Screen 48 Mouse 48 Moving Your Computer 49 Replacing the Battery 49 Chapter 7. Installing Working with Adapters 66 Adapter Types 66 Adapter Slots 66 iv PC 300GL User Guide
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    Port Problems 113 Printer Problems 114 Software Problem 115 Universal Serial Bus Port Problems 115 IBM Enhanced Diagnostics 116 Recovering From a POST/BIOS Update Failure 119 Installing Files from Option Diskettes 120 Chapter 9. Getting help, service, and information 121 Service support 121
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    and server support line 128 Ordering support line services 129 Warranty and repair services 129 Ordering publications 130 Appendix A. Computer Records 131 Serial Numbers and Keys 131 Device Records 131 Appendix B. Product Warranties and Notices 133 Warranty Statements 133 IBM Statement of
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    telephone cable must be connected after the power cord. 2 In the U.K., by law, the power cord must be disconnected after the telephone line cable. © Copyright IBM Corp. 1998 vii
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    ou de reconfiguration pendant un orage. Laser compliance statement Some IBM Personal Computer models are equipped from the factory with a CD-ROM drive drive could result in exposure to hazardous laser radiation. There are no serviceable parts inside the CD-ROM drive. Do not remove the CD-ROM Guide
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    battery is incorrectly replaced. When replacing the battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the cas de remplacement incorrect de la batterie. Remplacer uniquement par une batterie IBM de type 33F8354 ou d'un type équivalent recommandé par le fabricant.
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    a remote risk of electric shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. x PC 300GL User Guide
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    familiar with your IBM Personal Computer and its features. It describes how to configure, operate, maintain, and install options in your computer. In the unlikely event you experience problems, you will find helpful troubleshooting information and instructions for obtaining service in this book
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    xii PC 300GL User Guide
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    Thank you for selecting an IBM PC 300GL. Your computer incorporates many of the latest advances in computer technology and can be upgraded as your needs change. This section provides an overview of the computer features, preinstalled software, and specifications. © Copyright IBM Corp. 1998 1
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    PC 300GL includes an Intel® Celeron™ or Pentium™ II microprocessor with up to 512KB of L2 cache memory. Memory Support for: - 3.3 V, synchronous, 168-pin, dual inline (DIMM), unbuffered, 100 MHz nonparity SDRAM - A maximum memory up to a maximum of 4 MB (depending on the model) 2 PC 300GL User Guide
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    RPL) and Dynamic Host Configuration Protocol (DHCP) Wake on LAN enabled (requires Wake on LAN supported network adapter) Wake on ring enabled (in the BIOS, this feature is called Serial Port drive bays Four expansion slots (three PCI, and one ISA) Support for PCI/ISA Plug and Play adapters Chapter
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    and hard disk I/O control Serial and parallel port I/O control IBM Preinstalled Software Your computer might come with preinstalled software. If so, an operating system, device drivers to support built-in features, and other support programs are included. See About Your Software for a detailed
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    gradually move into general use with the introduction of coins and notes in 2002. IBM and various other personal computer industry companies plan to support the Euro Sign on products released in 1999. For support information on products released prior to that date, see the appropriate Web site for
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    ) at maximum (configuration as shipped) approximately: 0.10 kVA 2 Under typical maximum configurations, the heat output will be substantially below the theoretical maximum. 6 PC 300GL User Guide
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    values stated because of room reflections and other nearby noise sources. The declared sound power levels indicate an upper limit, below which a large number of computers will operate. Chapter 1. IBM PC 300GL Overview 7
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    8 PC 300GL User Guide
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    page vii before setting up your computer. You will need the following: Computer Computer power cord Keyboard Mouse Monitor (sold Computer Make sure you have an adequate number of properly grounded electrical outlets for the computer, monitor, and any other devices. Select a location for the computer
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    the computer. You might not have all of the devices shown here. 1 2 Note: Most of the connectors on the rear of the computer have icons. These will help you to determine where to connect the proper cables on your computer. Important note for the United
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    Use the following steps to set up your computer. 1. Check the position of the voltage-selection switch. Use a ballpoint pen to slide the switch, if necessary. If devices you have. Any printer or parallel device to the parallel port connector. Printer Chapter 2. Setting Up Your Computer 11
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    , microphones, or headphones, for models with an audio device. Audio Joystick/MIDI device for models with a joystick/MIDI connector. Joystick/MIDI 12 PC 300GL User Guide
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    case, hold the power switch down until the power turns off. Connect the phone line connector for models with a modem. Modem If your computer came with an Ethernet adapter, connect the Ethernet cable. Important Information Class 5 Ethernet cabling must be used for operation of the system within FCC
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    problem, see Chapter 8, "Troubleshooting" on page 83. Finish the Installation Locate identification numbers (serial and model/type) and record this information inAppendix A, "Computer information about your computer. For information about IBM-installed software, instructions are provided with the media or in
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    Workspace To get the most from your computer, arrange both the equipment you use for a long time. The backrest and seat should adjust independently and provide good support. The seat should have a curved front to relieve pressure on the thighs. Adjust your body. © Copyright IBM Corp. 1998 15
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    compounds problems computer power cord directly into an electrical outlet. Keep power cords and cables neatly routed away from walkways and other areas where they might be kicked accidentally. For more information about power cords, see "Power Cord Notice" on page 150. 16 PC 300GL User Guide
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    starts up. The following briefly describes what happens in the default mode when you turn on your computer: 1. The IBM logo appears. 2. The amount of system memory and extended memory appears in the top-left corner of screen. 3. The Press F1 for Configuration/Setup prompt
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    detecting a problem, you hear one beep. If POST detects a problem when you start your computer, you hear to turn off your computer, follow the shutdown procedure documentation for instructions. Using computer. For more information about system management, refer to Understanding Your Personal Computer
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    , the Wake on LAN feature will not work. Wake on Ring The wake on ring feature can be used to turn on your computer when a wake on ring supported modem receives a call from the telephone line to which it is connected. It is configured in the Configuration/Setup Utility Program. Remote Program
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    Like other video standards, SVGA supports a variety of video modes. instructions for installing the device drivers are provided on the Software Selections CD that comes with your computer. If your computer has IBM service, and information" on page 121 for more information. 20 PC 300GL User Guide
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    system using the instructions provided in the README files on the Software Selections CD that comes with your computer. Refer to your probably already set to the highest refresh rate that the monitor and video controller can support. If you are not sure if your monitor is DDC-compliant, refer to
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    is used to connect a microphone to your computer when you want to record voice or other Service (see Chapter 9, "Getting help, service, and information" on page 121). Instructions for using the system programs updates are available in a README file included in the update files. 22 PC 300GL User Guide
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    - Excessive vibration or sudden shock - An inclined surface - Direct sunlight Do not insert any object other than a CD into the drive. Before moving the computer, remove the CD from the drive. The following is an illustration of the front bezel of the CD-ROM drive. Tray Eject/Load Button Indicator
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    Load button. The tray slides out of the drive. (Do not manually force the tray open.) 2. Place the CD in the tray information to help you use a Zip drive with your computer. To access your Zip drive, insert a Zip letter assigned to the Zip drive on your computer. Store and copy files to and from the
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    . Do not try to force a Zip disk out of the drive. If the disk does not eject immediately, repeat the emergency disk-eject procedure. The computer must be powered on for normal disk ejection from the Zip drive. If you must remove a Zip disk from the drive during a power failure, access
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    computer, you can lock the cover and keyboard. Locking the Cover Your computer comes with a built in padlock loop. You can use this loop to lock the cover to your computer on the computer. You computer to keep your computer bolted to the location you have selected for your computer. For instructions
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    administration, and power management and concise step-by-step instructions for enabling network-related settings for your computer. Starting and Using the Configuration/Setup Utility Program To in effect Power-on password is enabled Administrator password is enabled © Copyright IBM Corp. 1998 27
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    conflict before exiting from the Configuration/Setup Utility Program so that your computer will function properly. For information and instructions on resolving system resource conflicts, refer to the documentation that comes table for the keys used to accomplish various tasks. 28 PC 300GL User Guide
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    cannot change information that is not surrounded by brackets. Important Information: In most cases, when you add or remove hardware from your computer or erase passwords, the BIOS (basic input/output system) detects the changes and then updates the configuration automatically. However, you must save
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    instructions on the screen. Passwords You can use passwords to provide security for your computer password of either type to use your computer. However, if you decide to set computer. You do not need to on the computer. Until the correct password is entered, the computer's operating system
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    mode (sometimes referred to as unattended start mode), you are not prompted to enter your power-on password when you turn on the computer. The computer will start the operating system. However, if you have a mouse connected to the mouse port, refer to the following: Important Information for Mouse
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    computer is started by an unattended method, such as remotely over a LAN, the computer computer and start again. When you type the correct password, the keyboard and mouse unlocks, and the computer it without removing the computer cover and moving a jumper instructions on the screen. 32 PC 300GL User
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    /Setup Utility Program, press Esc and follow the instructions on the screen. Administrator Password Setting an administrator so. If you type the wrong password three times in succession, you must turn the computer off and start again. If both a power-on and administrator password are set, you can
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    Utility Program. You must remove the computer cover and move a jumper on the Administrator Password and follow the instructions on the screen. 8. instructions on the screen. Erasing a Lost or Forgotten Administrator Password Important If possible, record the configuration information of your computer
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    Utility Program to reset the date and time, reset any passwords, and reconfigure the computer. Other Settings in the Configuration/Setup Utility Program The information in this section includes instructions for changing other settings in the Configuration/Setup Utility Program, such as the keyboard
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    fast rate). Setting the Startup Sequence Your computer can be started from several devices including the Utility Program, press Esc and follow the instructions on the screen. Setting Remote Administration You you have set an administrator password for your computer, the password does not have to be
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    /Setup Utility Program, press Esc and follow the instructions on the screen. ISA Legacy Resources Adapters that adapters. If you install a legacy adapter, you must manually configure it by setting switches or jumpers on the Resources screen shows the computer resources that are typically required
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    use these resources for future manual configurations. Note: Refer to from resource conflicts, see Chapter 8, "Troubleshooting" on page 83. Interrupt and DMA (DMA) resources for your computer. The interrupt and DMA settings might change when your computer is configured. Table 1. Interrupt Guide
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    This section describes the power-management features in your computer and provides instructions for using these features. Attention If a device, the documentation that comes with your monitor to see if it supports Display Power Management Signaling (DPMS). ACPI BIOS Mode Automatic Configuration
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    computer and monitor (if the monitor supports DPMS) can be set to go into a reduced-power state if they are inactive for a specified length of time. Time to Low Power: With this option, you can specify the amount of time that the computer Activity Monitor and press Enter. 40 PC 300GL User Guide
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    Utility Program, press Esc and follow the instructions on the screen. Setting Automatic Power-On supported network adapter, you can use the IBM-developed Wake on LAN feature. When you set Wake on LAN to Enabled, your computer will turn on when it receives a specific signal from another computer
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    come with an Ethernet adapter. The following instructions are guidelines to help you if your computer is using an Ethernet adapter to network with other computers. The following tables are not intended to : Enable Remote Administration to allow POST/BIOS updates over the LAN. 42 PC 300GL User Guide
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    Table 3 (Page 2 of 5). Network-Related Settings To Configure: Select: Ethernet adapter 1. Startup sequence 2. Network Wake on LAN 1. Power Management 2. Automatic Power On 3. Wake on LAN and press Enter. 4. Enabled or Disabled. If you select Enabled, continue to the next step. 5. Startup
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    10. The first, second, third, and fourth startup devices Comments: Your model might not allow you to select four startup devices. 44 PC 300GL User Guide
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    Table 3 (Page 4 of 5). Network-Related Settings To Configure: Select: Modem Ring Detect 1. Power Management 2. Automatic Power On 3. Modem Ring Detect 4. Enabled or Disabled. If you select Enabled, go to the next step. 5. Startup Sequence 6. Primary or Automatic. Go back to the main menu. 7.
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    46 PC 300GL User Guide
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    and ensure trouble-free operation. CAUTION: Be sure to turn the computer and monitor power switches off before cleaning the computer and monitor screen. Computer and Keyboard Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer. © Copyright IBM Corp. 1998
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    might need to clean the mouse. To clean your mouse: 1. Turn off the computer. 2. Disconnect the mouse cable from the computer. 3. Turn the mouse upside down. Unlock the retainer on the bottom of the mouse direction of the arrow. 8. Reconnect the mouse cable to the computer. 48 PC 300GL User Guide
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    prevents damage to the hard disk. 4. Unplug the power cords from electrical outlets. 5. Note where you have attached your cables to the rear of the computer; then remove them. 6. If you saved the original shipping cartons and packing materials, use them to pack the units. If you are using different
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    IBM reseller or marketing representative. To change the battery 1. Turn off the computer system board label inside your computer or see "Identifying Parts instructions for replacing adapters. 8. Replace the cover and plug in the power cord. Note: When the computer Turn on the computer and all attached
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    of your computer by adding memory, drives, or adapters. When adding an option, use these instructions along with the instructions that come from the wall before opening the computer cover. CAUTION: For your safety and to prevent damage to your computer, always do the following before removing
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    computer components and options. Important When you add an option, do not open the static-protective package containing the option until you are instructed to do so. When you handle options and other computer surface on the computer for at least directly in the computer without setting the
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    http://www.pc.ibm.com/us/options/ http://www.pc.ibm.com/support/ You can IBM reseller or IBM marketing representative. Tools Required To install or remove some options in your computer, you will need a flat-blade screwdriver. Additional tools might be needed for certain options. See the instructions
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    devices and the computer. 2. Unplug all power cords from electrical outlets. If computer, disconnect the telephone line from the wall outlet and the computer. 3. Disconnect all cables attached to the computer to the computer. 4. Remove the three thumbscrews located on the rear of the computer that hold
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    5. Slide the cover straight toward the rear approximately one inch until it stops and lift the cover from the chassis. Attention Proper cooling is required for the reliable performance of internal components. Do not operate your computer with the cover removed. Chapter 7. Installing Options 55
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    will need to remove the cover. See"Removing the Cover" on page 54 . You also will need to locate components inside your computer. The following illustration will help you locate the various components in your computer. Power Supply System Board Adapter Card Note: If you prefer, you can place the
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    Moving the Power Supply To perform some operations inside the computer, you might need to move the power supply to access parts of the system board that are difficult to see or hard to reach. Use
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    3. Rotate the power supply toward you slightly. 58 PC 300GL User Guide
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    4. Pull the power supply forward and carefully rotate it toward the front of the chassis. Lay it to the side. Power Supply 5. To replace the power supply, reverse these steps. Chapter 7. Installing Options 59
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    instructions for installing, removing, and replacing system memory. Accessing the System Board To access the system board, you must remove the computer cover. For information on removing the computer computer. It provides basic computer functions and supports a variety of devices that are IBM-
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    1 Microprocessor 2 DIMM 0 3 DIMM 1 4 DIMM 2 (in some models) 5 Video memory upgrade connector (in some models) 6 Wake on LAN connector 7 Primary EIDE connector 8 Secondary EIDE connector 9 Diskette connector 1 Wake on Ring connector 11 CMOS clear jumper 12 Rocker switches 13 Battery 14 ISA adapter
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    computer uses dual inline memory modules (DIMMs). The IBM-installed DIMMs that come with your computer of supported SDRAM instructions that come with the new system memory. Turn off the computer and all other connected devices. Disconnect all cables attached to the computer and remove the computer
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    To Install a DIMM: 1. You may need to remove the power supply to gain access to the DIMM sockets. See "Moving the Power Supply" on page 57. 2. If you are replacing a DIMM that is already installed, press the retaining clips down and lift the DIMM out of the socket. 3. If the retaining clips are not
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    work with another option, go to the appropriate section. To complete the installation, go to "Completing the Installation" on page 77. 64 PC 300GL User Guide
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    and "Handling Static-Sensitive Devices" on page 52. Read the instructions that come with the new video memory. Turn off the computer and all other connected devices. Disconnect all cables attached to the computer and remove the computer cover (see "Removing the Cover" on page 54). Read "Accessing
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    page 68. Adapter Types Many adapters now use Plug and Play technology that enables the computer to automatically configure the adapter, provided that the required resources are available. Refer to the instructions that come with your adapter to determine if it is Plug and Play. For more information
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    that secures the adapter. Note: If you are installing a wake on LAN supported network adapter, attach the wake on LAN cable that came with the adapter this connector, see the diagram of the system board on the inside of your computer. 7. If you moved the power supply aside, replace it. See "Moving
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    computer easier. Support for Plug and Play is built into the system board of your computer Note: See Chapter 8, "Troubleshooting" on page 83 for adapter, you must manually configure it by instructions to use the Configuration/Setup Utility Program to configure legacy adapters to work in your computer
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    Internal Drives This section provides information and instructions for installing and removing internal drives. Within this book, the bays are referred to as bay 1, bay 2, and so on. Your computer comes with the following IBM-installed drives: A CD-ROM drive in bay 1 (some models). A Zip drive in bay
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    41.3 mm (1.6 in.) high cannot be installed. 2. Install removable media (diskettes, tapes, or CDs) drives in the accessible bays: bays 1 or 2. 70 PC 300GL User Guide
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    called ribbon cables, for connecting IDE and diskette drives to the system board. There are two sizes of ribbon signal cables that come with your computer: - The wider signal cable has two or three connectors. - If the cable has three connectors, one of these connectors is attached to the drive, one
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    be set as master. For help in selecting drives, cables, and other options for your computer, do one of the following: Within the United States, call 1-800-IBM-2YOU (1-800-426-2968), your IBM reseller, or your IBM marketing representative. Within Canada, call 1-800-565-3344 or 1-800-465-7999. Outside
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    . 2. Insert a flat-head screwdriver into one of the slots on the static shield and pry the static shield loose from the drive bay. 3. Inside the computer are one or two picture frame panels for use when you have installed a drive into one of the bays. The picture frame panel for the
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    ), replace the bay panel. If the drive you installed is a removable media drive (such as a Zip drive), place the picture frame that came with your computer over the drive bay. 6. Connect the power and signal cables to the drive. 74 PC 300GL User
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    . After you add the security cable, make sure that it does not interfere with other cables that are connected to the computer. Before you begin: Obtain the following: - A 19-mm (3/4 in.) U-bolt and threaded nuts that fit the U-bolt - A security cable - A lock, such as a combination lock or
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    panel 2 ; then attach and tighten the nuts 3 with an appropriately sized or adjustable wrench. 3. Replace the computer cover. For more information, see "Replacing the Cover and Connecting the Cables" on page 77. 4. Thread the shows an example of how this might work. 76 PC 300GL User Guide
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    the Configuration/Setup Utility Program program. The following list is a quick reference to these procedures: "Replacing the Cover and Connecting the Cables" "Updating the Computer Configuration" on page 79 Replacing the Cover and Connecting the Cables To replace the cover and connect cables to your
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    4. Lower the cover down over the chassis so that the rail guides engage the rails. 5. Slide the cover forward. You might need to and cords to the computer. See "Connecting Computer Cables" on page 10. Important Information: When the power cord is first plugged in, the computer might appear to power
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    is installed or removed, you must manually update the computer configuration and save the information. For instructions, see "ISA Legacy Resources" on page 37. Note: For more information on error messages from resource conflicts, see Chapter 8, "Troubleshooting" on page 83. Chapter 7. Installing
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    program to manually update the configuration settings or to confirm and save the settings that were automatically updated by the system programs. After you change an option and restart the computer, the following 5, "Using the Configuration/Setup Utility Program" on page 27. 80 PC 300GL User Guide
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    For more detailed instructions on configuring ISA legacy adapters, see "ISA Legacy Resources" on page 37. Configuring Startup Devices When your computer is turned on, system is the startup sequence. After adding new devices to the computer, you might want to change the startup sequence. You can use
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    82 PC 300GL User Guide
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    your computer. If you have installed software applications yourself, see the documentation supplied with the software. The following tools are available to diagnose hardware-related problems: Error messages Power-on self-test (POST) Troubleshooting charts Diagnostic programs © Copyright IBM Corp
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    an error message to appear and what action to take, see "Solving POST Error Message Problems" on page 86 and "POST Message Charts" on page 88. If you hear no beep at all during POST, see "Troubleshooting Charts" on page 105. You might need to have your computer serviced. 84 PC 300GL User Guide
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    These codes and messages appear if a hardware problem is detected by one of the IBM Enhanced Diagnostics test programs. Along with error codes, the messages present text information that can be used to identify a failing part. See "IBM Enhanced Diagnostics" on page 116. Chapter 8. Troubleshooting 85
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    the problem by instructions. 1. Write down all error-code numbers and descriptions that appear on the screen as you start your computer. Note that a single problem and correct the problem. When the Configuration since the last time you turned on your computer. If you did not knowingly make a change
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    unresolved problem with the startup device). e. To exit the Configuration/Setup Utility Program, press Esc and follow the instructions on the screen. 6. For more information about what caused an error message to appear and what action to take, see the following chart. Chapter 8. Troubleshooting 87
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    Message Charts" on page 88. "IBM Enhanced Diagnostics" on page 116. "Troubleshooting Charts" on page 105. If you are unable to resolve a problem and need assistance, see Chapter 9, "Getting help, service, and information" on page 121. POST Message Charts The computer might display more than one
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    " on page ix and "Replacing the Battery" on page 49 for important information on battery use, disposal, and replacement.) Action: Replace the battery Note: The computer can be used until you replace the battery. Chapter 8. Troubleshooting 89
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    device is probably failing. Running the diagnostic programs might isolate the failing device. See "IBM Enhanced Diagnostics" on page 116 for more information. If the problem cannot be corrected, have the computer serviced. The clock is not working correctly. Action: Set the correct date and time. If
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    might isolate the location of the problem DIMM and provide additional information. See "IBM Enhanced Diagnostics" on page 116 for more information. If the problem cannot be corrected, have the computer serviced. A microprocessor was installed that is not supported by the current POST/BIOS (system
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    settings (Load Default Settings). 4. Reset an administrator password. For instructions, see "Setting, Deleting, or Changing an Administrator Password" on the problem. See "IBM Enhanced Diagnostics" on page 116 for more information. If the problem cannot be corrected, have the computer serviced. A
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    but you must have your computer serviced. See "IBM Enhanced Diagnostics" on page 116 for more information. The computer is not able to start and instructions on formatting diskettes, see your operating system documentation. If this does not correct the problem, have the computer serviced. A
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    programs. See "IBM Enhanced Diagnostics" on page 116 for more information. 2. If the diagnostic programs detect a failure, replace the defective hard disk drive or the primary or secondary IDE or EIDE device. If the problem cannot be corrected, have the computer serviced. 94 PC 300GL User Guide
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    legacy adapter to make an interrupt available to the PCI adapter you want to install. For instructions on removing adapters, see "Working with Adapters" on page 66. Note: If you remove want to install. If the problem cannot be corrected, have the computer serviced. Chapter 8. Troubleshooting 95
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    an ISA legacy adapter to make memory available to the PCI adapter you want to install. For instructions on removing adapters, see "Working with Adapters" on page 66. Note: If you remove an you want to install. If the problem cannot be corrected, have the computer serviced. 96 PC 300GL User Guide
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    legacy adapter to make an I/O address available to the PCI adapter you want to install. For instructions on removing adapters, see "Working with Adapters" on page 66. Note: If you remove want to install. If the problem cannot be corrected, have the computer serviced. Chapter 8. Troubleshooting 97
  • IBM 628791U | User Guide - Page 112
    legacy adapter to make a memory address available to the PCI adapter you want to install. For instructions on removing adapters, see "Working with Adapters" on page 66. Note: If you remove an you want to install. If the problem cannot be corrected, have the computer serviced. 98 PC 300GL User Guide
  • IBM 628791U | User Guide - Page 113
    adapter to make an interrupt available to the Plug and Play adapter you want to install. For instructions on removing adapters, see "Working with Adapters" on page 66. Note: If you remove want to install. If the problem cannot be corrected, have the computer serviced. Chapter 8. Troubleshooting 99
  • IBM 628791U | User Guide - Page 114
    legacy adapter to make memory available to the Plug and Play adapter you want to install. For instructions on removing adapters, see "Working with Adapters" on page 66. Note: If you remove you want to install. If the problem cannot be corrected, have the computer serviced. 100 PC 300GL User Guide
  • IBM 628791U | User Guide - Page 115
    to make an I/O address available to the Plug and Play adapter you want to install. For instructions on removing adapters, see "Working with Adapters" on page 66. Note: If you remove an want to install. If the problem cannot be corrected, have the computer serviced. Chapter 8. Troubleshooting 101
  • IBM 628791U | User Guide - Page 116
    make a memory address available to the Plug and Play adapter you want to install. For instructions on removing adapters, see "Working with Adapters" on page 66. Note: If you adapter just installed. If the problem cannot be isolated and corrected, have the computer serviced. 102 PC 300GL User Guide
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    to make a DMA address available to the Plug and Play adapter you want to install. For instructions on removing adapters, see "Working with Adapters" on page 66. Note: If you remove an you want to install. If the problem cannot be corrected, have the computer serviced. Chapter 8. Troubleshooting 103
  • IBM 628791U | User Guide - Page 118
    66. If the problem cannot be corrected, have the computer serviced. A pointing device or system-board error occurred. Action: Have the computer serviced. A hard disk failure occurred. Action: Have the computer serviced. The computer POST found an error. Action: Follow the instructions on the screen
  • IBM 628791U | User Guide - Page 119
    the troubleshooting charts in this section to find solutions to problems that have definite symptoms. Important If you find it necessary to remove the computer cover, first read "Safety Information" on page vii and "Removing the Cover" on page 54 for important safety information and instructions. If
  • IBM 628791U | User Guide - Page 120
    the computer (the diskette must be startable). 6. The diskette drive cable is properly installed and securely connected. 7. There is no problem with your software program (see "Software Problem" on page 115). If the problem cannot be corrected, have the computer serviced. 106 PC 300GL User Guide
  • IBM 628791U | User Guide - Page 121
    supported refresh rates. Note: An enhanced monitor signal cable with additional shielding might be available for your monitor. See your IBM reseller or marketing representative for information. If the problem cannot be corrected, have the monitor and computer serviced. Chapter 8. Troubleshooting
  • IBM 628791U | User Guide - Page 122
    refresh rate supported by your monitor and the video controller in your computer. For more instructions provided in the README files. See your operating system documentation for further information on monitor settings. If this does not correct the problem, have the monitor and computer serviced
  • IBM 628791U | User Guide - Page 123
    is blocked or the fans are not working, the computer might overheat. 3. If SCSI devices are installed, the last external device in each SCSI chain is terminated correctly. (See your SCSI documentation.) If the problem cannot be corrected, have the computer serviced. Chapter 8. Troubleshooting 109
  • IBM 628791U | User Guide - Page 124
    connect to either the mouse or serial connector. To find the mouse and serial connectors, see "Connecting Computer Cables" on page 10. 2. The device drivers for the mouse are installed correctly. If the problem cannot be corrected, have the computer and the device serviced. 110 PC 300GL User Guide
  • IBM 628791U | User Guide - Page 125
    computer. (See "IBM Enhanced Diagnostics" on page 116 for further information.) The system might have detected a bad DIMM and automatically reallocated memory to enable your computer to continue to operate. If the problem cannot be corrected, have the computer serviced. Chapter 8. Troubleshooting
  • IBM 628791U | User Guide - Page 126
    Program" on page 27.) If the problem persists, run the diagnostic programs. (See "IBM Enhanced Diagnostics" on page 116 for information about diagnostic programs provided with your computer.) If the problem cannot be corrected, have the computer and the option serviced. 112 PC 300GL User Guide
  • IBM 628791U | User Guide - Page 127
    assigned a unique address. 2. The serial-port adapter, if you added one, is properly installed and firmly seated. See Chapter 7, "Installing Options" on page 51 for instructions on adding adapters. If the problem cannot be corrected, have the computer serviced. Chapter 8. Troubleshooting 113
  • IBM 628791U | User Guide - Page 128
    For more information, see Chapter 5, "Using the Configuration/Setup Utility Program" on page 27. 5. If the problem persists, run the tests described in the documentation that comes with your printer. If the problem cannot be corrected, have the computer and printer serviced. 114 PC 300GL User Guide
  • IBM 628791U | User Guide - Page 129
    serviced. Universal Serial Bus Port Problems Universal Serial Bus Port Problems The Universal Serial Bus ports cannot be accessed. Action Verify that the USB device is properly installed and firmly seated. If the problem cannot be corrected, have the computer serviced. Chapter 8. Troubleshooting
  • IBM 628791U | User Guide - Page 130
    IBM Enhanced Diagnostics to diagnose hardware and some software problems . The user interface for running these diagnostic and utility programs is provided by WaterGate Software PC Doctor. The IBM Enhanced Diagnostics will isolate your computer Check IBM Enhanced instructions IBM Enhanced Diagnostics
  • IBM 628791U | User Guide - Page 131
    diagnostic diskette, do the following: 1. Turn off your computer and any attached devices. 2. Insert the IBM Enhanced Diagnostics diskette into diskette drive A. 3. Turn on all attached devices; then turn on your computer. 4. Follow the instructions on the screen. Other Diagnostic Programs on the
  • IBM 628791U | User Guide - Page 132
    Shut down and restart the computer. The Product Recovery CD and turn off the computer. You must restore the computer. 2. Turn off any attached devices. 3. Insert the IBM Enhanced Diagnostic diskette into drive A. 4. Turn on all attached devices; then turn on your computer. 5. Follow the instructions
  • IBM 628791U | User Guide - Page 133
    as your in-house administrator, to help diagnose problems with your computer from a remote location. CoSession is part computer, and your computer must have a modem or a LAN connection. Important Before attempting to use CoSession, contact IBM or your in-house administrator for specific instructions
  • IBM 628791U | User Guide - Page 134
    were removed. 15. Install the cover and reconnect any cables that were disconnected. 16. Turn on the computer to restart the operating system. Installing Files from Option Diskettes An optional device or adapter might come with option to determine if you need to install files. 120 PC 300GL User Guide
  • IBM 628791U | User Guide - Page 135
    listed are subject to change without notice. Service support With the original purchase of an IBM hardware product, you have access to extensive support coverage. During the IBM hardware product warranty period, you may call the IBM Personal Computer HelpCenter (1-800-772-2227 in the U.S.) for
  • IBM 628791U | User Guide - Page 136
    obtain warranty service. Please have the following information ready when you call: Machine Type and Model Serial numbers of your IBM hardware products Description of the problem Exact wording of any error messages Hardware and software configuration information If possible, be at your computer when
  • IBM 628791U | User Guide - Page 137
    problem, refer to the troubleshooting information in your hardware documentation or run the diagnostic tests. If you suspect a software problem, consult the documentation (including README files) for the operating system or application program. Getting customer support and service Purchasing an IBM
  • IBM 628791U | User Guide - Page 138
    sites monitored by IBM support staff. For information about specific Personal Computer products, visit the following pages: http://www.pc.ibm.com/us/intellistation/ http://www.pc.ibm.com/us/desktop/ http://www.pc.ibm.com/us/netfinity/ http://www.pc.ibm.com/us/thinkpad/ http://www.pc.ibm.com/us
  • IBM 628791U | User Guide - Page 139
    You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested computer and IBM monitor Installing and setting up IBM options purchased from IBM or an IBM reseller 30-day, preinstalled-operating-system support Arranging for service
  • IBM 628791U | User Guide - Page 140
    components, or your proof of purchase Description of the problem Exact wording of any error messages Hardware and software configuration information for your system If possible, be at your computer when you call. In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In
  • IBM 628791U | User Guide - Page 141
    9354-4171. In all other countries, contact your IBM reseller or IBM marketing representative. Purchasing additional services During and after the warranty period, you can purchase additional services, such as support for IBM and non-IBM hardware, operating systems, and application programs; network
  • IBM 628791U | User Guide - Page 142
    programs on the Supported Products list. This service includes technical support for: Installing and configuring your out-of-warranty IBM computer Installing and configuring non-IBM options in IBM computers Using IBM operating systems in IBM and non-IBM computers Using application programs
  • IBM 628791U | User Guide - Page 143
    Support Line services are available for products on the Supported Products list. To receive a Supported Products list: In the U.S.: 1. Call 1-800-426-3395. 2. Select document number 11683 for Network and Server support. 3. Select document number 11682 for Enhanced PC support. In Canada, contact IBM
  • IBM 628791U | User Guide - Page 144
    , including ThinkPad EasyServ Maintenance Agreements. Availability of the services varies by product. For more information about warranty upgrades and extensions: In the U.S., call 1-800-426-4968. In Canada, call 1-800-465-7999. In all other countries, contact your IBM reseller or IBM marketing
  • IBM 628791U | User Guide - Page 145
    on a label on the rear of the computer. Device Records Use the following tables to keep a record of the options in or attached to your computer. This information can be helpful when you install additional options, or if you ever need to have your computer serviced. © Copyright IBM Corp. 1998 131
  • IBM 628791U | User Guide - Page 146
    Point mouse 2-button mouse Other: IDE CD-ROM drive Other: Zip drive 1.44 MB diskette drive EIDE hard disk drive Other: 132 PC 300GL User Guide
  • IBM 628791U | User Guide - Page 147
    or your reseller. Machine - PC 300GL Types 6277 and 6287 Warranty Period* - Parts: Three (3) Years Labor: One (1) Year IBM will provide warranty service without charge for: 1. parts and labor during the first year of the warranty period 2. parts only, on an exchange basis, in the second and third
  • IBM 628791U | User Guide - Page 148
    by a product for which IBM is not responsible. The support provided for a Machine under warranty, such as assistance via telephone with "how-to" questions and those regarding Machine set-up and installation, will be provided WITHOUT WARRANTIES OF ANY KIND. Warranty Service 134 PC 300GL User Guide
  • IBM 628791U | User Guide - Page 149
    obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own; and 3. where applicable, before service is provided a. follow the problem determination, problem analysis, and service request procedures that IBM or your reseller provides, b. secure all programs
  • IBM 628791U | User Guide - Page 150
    IBM (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), IBM EVEN IF IBM, ITS SUPPLIERS APPLY TO YOU. IBM Statement of Warranty provided by IBM in this Statement of Warranty apply IBM or your reseller. The term "Machine" means an IBM Unless IBM specifies otherwise
  • IBM 628791U | User Guide - Page 151
    Labor: Three (3) years *Contact your place of purchase for warranty service information. Some IBM Machines are eligible for On-site warranty service depending on the country where service is performed. The IBM Warranty for Machines IBM warrants that each Machine 1) is free from defects in materials
  • IBM 628791U | User Guide - Page 152
    obtain authorisation from the owner to have IBM or your reseller service a Machine that you do not own; and 3. where applicable, before service is provided a. follow the problem determination, problem analysis, and service request procedures that IBM or your reseller provides, b. secure all programs
  • IBM 628791U | User Guide - Page 153
    OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Part 2 - Worldwide Country-Unique Terms ASIA PACIFIC AUSTRALIA: The IBM Warranty for Machines: The following paragraph is added to this Section: The warranties specified in this Section are in addition to any rights
  • IBM 628791U | User Guide - Page 154
    warranty service or (2) from IBM. If you purchased an IBM Personal Computer Machine in Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kazakhstan, Kirghizia, Federal Republic of Yugoslavia, Former Yugoslav Republic of 140 PC 300GL User Guide
  • IBM 628791U | User Guide - Page 155
    , Romania, Russia, Slovak Republic, Slovenia, or Ukraine, you may obtain warranty service for that Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM. The applicable laws, Country-unique terms and competent court for this Statement
  • IBM 628791U | User Guide - Page 156
    Supply of Services Act 1980 IBM's production standards. UNITED KINGDOM: Limitation of Liability: The following replaces items 1 and 2 of the first paragraph of this Section: 1. death or personal injury or physical damage to your real property solely caused by IBM's negligence; 142 PC 300GL User Guide
  • IBM 628791U | User Guide - Page 157
    12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982. Applicability of suppliers and resellers (unchanged). The following is added to the end of this Section: IBM's entire liability and your sole remedy, whether in contract or in tort, in respect of any
  • IBM 628791U | User Guide - Page 158
    the materials for this IBM product and use of those Web sites is at your own risk. Year 2000 Readiness and Instructions A product is Year IBM PC hardware product has been designed to process four-digit date information correctly within and between the 20th and 21st centuries. If your IBM computer
  • IBM 628791U | User Guide - Page 159
    IBM Corporation in the United States or other countries or both: HelpCenter HelpWare IBM IntelliStation LANClient Control Manager Netfinity OS/2 ThinkPad Microsoft Corporation. Other company, product, and service names may be trademarks or service marks of others. Appendix B. Product Warranties
  • IBM 628791U | User Guide - Page 160
    this computer includes a preinstalled network interface controller (NIC), this computer is cables changes the overall rating of the computer to Class A. Cet ordinateur est accordance with the instructions, may cause harmful IBM authorized dealer or service representative for help. 146 PC 300GL User
  • IBM 628791U | User Guide - Page 161
    emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of
  • IBM 628791U | User Guide - Page 162
    to meet FCC emission limits. IBM is not responsible for any States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure including the fitting of non-IBM option cards. European community compatibility. IBM cannot accept responsibility for any failure
  • IBM 628791U | User Guide - Page 163
    resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. Taiwan Class A Electronic Emission Statement Appendix B. Product Warranties and Notices 149
  • IBM 628791U | User Guide - Page 164
    . To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter's Laboratories (UL) and certified approvals for the country in which the equipment will be installed. 150 PC 300GL User Guide
  • IBM 628791U | User Guide - Page 165
    specific country are usually available only in that country: IBM Power Cord Part Number 13F9940 13F9979 13F9997 14F0015 14F0033 Korea (South), Liberia, Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Suriname, Taiwan, Trinidad (West Indies), United States of
  • IBM 628791U | User Guide - Page 166
    152 PC 300GL User Guide
  • IBM 628791U | User Guide - Page 167
    125 900 number support 128 A ACPI 75 video memory modules 65 adjusting chair 15 administrator password computer startup 17, 32 Configuration/Setup Utility Program 32 forgotten system board 56 notice ix replacing 49 bays drive 69 drives supported 2 installing drives 72 beeps 84 beeps at power on 18
  • IBM 628791U | User Guide - Page 168
    changing configuration 79 circulation, air 16 cleaning compact discs 24 computer 47 monitor 48 mouse 48 CMOS clearing 34 comfort 15 70 diskette drive connector, location of 56 diskette drives adding 51 problems, solving 106 supported 2 diskette, option 120 display See monitor display data channel
  • IBM 628791U | User Guide - Page 169
    cords 16 F fan problems 109 fatigue 15 fax, getting information by 125 features, computer 2 fee services 127 fixed disk drives supported 2 hardware, identifying parts 60 heat output 6 height restrictions 66 help 121 home page, IBM Personal Computer 121 home page, IBM Personal Computing 123 I IBM
  • IBM 628791U | User Guide - Page 170
    service 127 Internet home page 121, 123 ISA legacy resources 67 slots 66 ISA legacy resources 67 J jumpers, location on system board 56 K keyboard locked 30 locking 26 problems DIMMs 2 flash 2 problems 111 supported 2 memory modules 62 16 power management 39, 40 problems, solving 107 refresh rate 21
  • IBM 628791U | User Guide - Page 171
    53 installing 51 recording information 131 ordering support line services 129 P parallel port 10 location 10 problems 113 passwords administrator 33 computer startup 17, 32 erasing 34 power-on 30 using 30 PC 300GL overview 1 PC Doctor 116 PC support services, fee 128 PCI slot location 10 wake
  • IBM 628791U | User Guide - Page 172
    numbers 131 serial port 10 problems 113 ring detect 41 server startup support 126 server support 126 service summary 121 services, fee 127 setting up your computer 9 setup of computer 27 Setup Utility See configuration layout 60 system management features 18 system memory 158 PC 300GL User Guide
  • IBM 628791U | User Guide - Page 173
    support, fee 127 technical support, remote 125 technical support, warranty 125 telephone assistance 125 telephone cable, disconnecting 55 trademarks 145 troubleshooting charts 105 information 83 turning off computer 18 on computer 129 warranty service 125 work area, arranging 15 World Wide Web home page 121
  • IBM 628791U | User Guide - Page 174
    IBM® Part Number: 01K4690 Printed in U.S.A. November 1998 1K469
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PC 300GL User Guide
Types 6267, 6277, and 6287