IBM 7870G2U Service Guide

IBM 7870G2U Manual

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  • IBM 7870G2U | Service Guide - Page 1
    BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195 Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 2
  • IBM 7870G2U | Service Guide - Page 3
    BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195 Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 4
    Safety Information, Environmental Notices and User Guide, Warranty Information documents on the IBM Documentation CD. The most recent version of this document is available at http://www.ibm.com/systems/support/. Seventeenth Edition (August 2013) © Copyright IBM Corporation 2013. US Government Users
  • IBM 7870G2U | Service Guide - Page 5
    111 POST error codes 172 Checkout procedure 186 About the checkout procedure 186 Performing the checkout procedure . . . . . 187 Troubleshooting tables 187 General problems 187 Storage drive problems 188 Intermittent problems 189 Keyboard or mouse problems 189 Memory problems 190 iii
  • IBM 7870G2U | Service Guide - Page 6
    IBM 258 Creating a personalized support web page . . . 258 Software service and support 258 Hardware service and support 259 IBM Taiwan product service iv BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
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    produit, lisez les consignes de sécurité. Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. © Copyright IBM Corp. 2013 v
  • IBM 7870G2U | Service Guide - Page 8
    example, if a caution statement is labeled "Statement 1," translations for that caution statement are in the Safety Information document under "Statement 1." vi BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 9
    damage. v Disconnect the attached power cords, telecommunications systems, networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures. v Connect and disconnect cables as described in the following table when installing, moving
  • IBM 7870G2U | Service Guide - Page 10
    : When replacing the lithium battery, use only IBM® Part Number 33F8354 or an equivalent type battery Laserlaite Appareil A` Laser de Classe 1 Statement 4 viii BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 11
    levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 12 CAUTION: The following label indicates a hot surface nearby. Statement 13 Safety
  • IBM 7870G2U | Service Guide - Page 12
    have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. x BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 13
    the rack cabinet. v Always install the heaviest devices in the bottom of the rack cabinet. UL regulatory information This device is for use only with supported blade chassis. Safety xi
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    xii BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 15
    here You can solve many problems without outside assistance by following the troubleshooting procedures in this documentation and on the IBM Web site. This Problem Determination and Service Guide describes the diagnostic tests that you can perform, troubleshooting procedures, and explanations of
  • IBM 7870G2U | Service Guide - Page 16
    BladeCenter chassis and click Go. 5) Under Documentation, click Advanced Management Module/Management Module User's Guide - IBM BladeCenter E, H, T, HT, S. 2 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 17
    levels. If any hardware or software component is not supported, uninstall it to determine whether it is causing the problem. You must remove nonsupported hardware before you contact IBM or an approved warranty service provider for support. b. Make sure that the blade server, operating system, and
  • IBM 7870G2U | Service Guide - Page 18
    HS22. d. Under Support & downloads, click Troubleshoot. e. Under Diagnostic, select the troubleshooting procedure for the symptom that you are observing. 4 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 19
    If the problem remains, contact IBM or an approved warranty service provider for assistance with additional problem determination and possible hardware replacement. To open an online service request, go to http://www.ibm.com/ support/electronic/portal/. Be prepared to provide information about any
  • IBM 7870G2U | Service Guide - Page 20
    6 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
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    Determination and Service Guide contains information to help you solve problems that might occur in your IBM BladeCenter® HS22 Type 7870, 1936, and 1911 blade server. It describes the diagnostic tools that come with the blade server, error codes and suggested actions, and instructions for replacing
  • IBM 7870G2U | Service Guide - Page 22
    GPU Expansion Blade Installation Guide This document is in PDF on the IBM Web site at http://www.ibm.com/ systems/support/. This document includes information about the BladeCenter GPU expansion unit, including instructions for installing options and troubleshooting problems in the expansion unit
  • IBM 7870G2U | Service Guide - Page 23
    1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click BladeCenter. 3. Under Popular links, click Publications lookup. 4. From the Product family menu, select BladeCenter HS22 and click Continue. Notices and statements in this document Use this information to understand the
  • IBM 7870G2U | Service Guide - Page 24
    2.9 cm (1.14 inches) v Maximum weight: 4.8 kg (10 lb) double-data rate (DDR3) DRAM. Supports 1 GB, 2 GB, 4 GB, 8 GB, and 16 GB DIMMs with up to 192 GB of total BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 25
    through the Advanced Management Module, the BladeCenter unit does not have enough power to turn on the blade server, or the service processor (IMM) on the blade server Module CLI, SNMP, or Web interface or through IBM® Director Console. For more information about the Advanced-Management-Module Web interface,
  • IBM 7870G2U | Service Guide - Page 26
    See http://www.ibm.com/systems/ management/ for more information. Notes: 1. The operating system in the blade server must provide USB support for the blade 12 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 27
    to determine whether local control has been disabled on the blade server. Note: The operating system in the blade server must provide USB support for the blade server to recognize and use the removable-media drives. The following illustration identifies the information LEDs on the SAS hot-swap
  • IBM 7870G2U | Service Guide - Page 28
    operating system supports the Wake on IBM BladeCenter Management Module User's Guide or go to http://www-03.ibm.com/systems/management/ for more information. 14 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 29
    Blade server system-board layouts Use this layout to locate connectors, LEDs and switches on the system board of the blade server. The following illustrations show the connectors, LEDs, and switches on the system board. The illustrations in this document might differ slightly from your hardware.
  • IBM 7870G2U | Service Guide - Page 30
    will boot using firmware. the primary IMM firmware. When the switch is on, the blade server will boot using a backup of the IMM firmware. 16 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 31
    server to boot from the server to boot using primary UEFI the backup UEFI. firmware. IMM force update The default position is For trained service off. technician only. Wake on LAN (WOL) The default position is Turning this switch to disable off. the on position disables WOL. Force H8
  • IBM 7870G2U | Service Guide - Page 32
    GPU expansion unit LED The following illustration identifies the fault LED on the front of the BladeCenter GPU expansion (BGE) unit. Fault LED ! 18 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 33
    the expansion blade is installed is also lit. Additional information about the error is provided by the light-path LEDs in the expansion blade (see "BladeCenter GPU expansion unit light path diagnostics LEDs" on page 209 for more information). Chapter 2. Introduction 19
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    20 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 35
    IBM WebSphere DataPower Integration Blade XI50B appliance, see the Installation and User's Guide IBM FastSetup IBM FastSetup is a no-cost software tool that helps simplify the maintenance and deployment of selected IBM BladeCenter .ibm.com/ support/entry/portal/docdisplay?lndocid=TOOL-FASTSET. v IBM
  • IBM 7870G2U | Service Guide - Page 36
    firmware, the integrated management module and diagnostics code, and the version and date. This choice is on the full UEFI Setup Utility menu only. 22 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 37
    Rehook INT Select this choice to enable or disable devices from taking control of the boot process. The default is Disable. - Legacy Thunk Support Select this choice to enable or disable UEFI to interact with PCI mass storage devices that are non-UEFI compliant. - Integrated Management Module Select
  • IBM 7870G2U | Service Guide - Page 38
    the server has Wake on LAN hardware and software and the operating system supports Wake on LAN functions, you can specify a startup sequence for the Wake . 24 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 39
    v Save Settings Select this choice to save the changes that you have made in the settings. v Restore Settings Select this choice to cancel the changes that you have made in the settings and restore the previous settings. v Load Default Settings Select this choice to cancel the changes that you have
  • IBM 7870G2U | Service Guide - Page 40
    Settings Utility (ASU): a. Go to http://www.ibm.com/systems/support/. b. Under Product support, select System x. c. Under Popular links, select application. 26 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 41
    3. Copy and unpack the ASU package, which also includes other required files, to the server. Make sure that you unpack the ASU and the required files to the same directory. In addition to the application executable (asu or asu64), the following files are required: v For Windows based operating
  • IBM 7870G2U | Service Guide - Page 42
    tools. 5. Restart the server. Updating the DMI/SMBIOS data The Desktop Management Interface (DMI) must be updated when the system board is replaced. 28 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 43
    UEFI-based server. The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system Settings Utility, scroll down to Online Help; then, click User's Guide for the IBM Advanced Settings Utility. Note: To view more information about using the
  • IBM 7870G2U | Service Guide - Page 44
    v Online KCS access (unauthenticated and user restricted): You do not need to specify a value for access_method when you use this access method. 30 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 45
    the IPMI driver installed by default. ASU provides the corresponding mapping layer. See the Advanced Settings Utility Users Guide at http://www-947.ibm.com/ systems/support/supportsite.wss/docdisplay?brandind=5000008 &lndocid=MIGR-55021 for more details. The following commands are examples of using
  • IBM 7870G2U | Service Guide - Page 46
    overview. Not all features are supported on all blade server models. The ServerGuide program requires a supported IBM blade server that is associated with 32 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 47
    to configure any supported IBM blade server model instructions and install the operating system. Important: The operating system in the blade server must provide USB support for the blade server to recognize and use the keyboard, mouse, and removable-media drives. The BladeCenter , service processor
  • IBM 7870G2U | Service Guide - Page 48
    in this document. 1. Go to http://www.ibm.com/support/. 2. Under Support type, select BladeCenter. 3. Under Popular links, select Operating system installation. 4. Under Choose the system you want instructions for, click BladeCenter HS22. 5. From the Installation list, select your operating
  • IBM 7870G2U | Service Guide - Page 49
    you install the blade server in a BladeCenter unit, go to http://www.ibm.com/systems/support/ to download the latest firmware for the blade server. Install the updates, using the instructions that are included with the downloaded files. Important: To avoid problems and to maintain system performance
  • IBM 7870G2U | Service Guide - Page 50
    listed on the ServerProven® list at http://www.ibm.com/servers/eserver/ serverproven/compat/us/. For the Utility program Use these instructions to start the LSI BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 51
    the list of adapters; then, press Enter. 4. Follow the instructions on the screen to change the settings of the selected items; then over USB interface, the IBM Advanced Settings Utility (ASU) and firmware flash utilities, DSA, and the IBM Director Agent use the Service Location Protocol (SLP) to
  • IBM 7870G2U | Service Guide - Page 52
    Configuring the LAN over USB interface manually The IMM using the LAN over systems, see the IBM white paper Transitioning to UEFI and IMM on the IBM web site ( BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 53
    . The installation wizard opens and guides you through the installation. Note: be an unknown RNDIS device in the device manager. IBM provides a Windows INF file that identifies this device. in \WINDOWS\inf. For Windows 2008: Go to Computer Management, then Device Manager and find the RNDIS Device
  • IBM 7870G2U | Service Guide - Page 54
    is configured to come up with an IP address in the 169.254.xxx.xxx range each time that the operating system is booted. 40 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 55
    install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server. v IBM BladeCenter HS22 Type 7870, 1936, and 1911 blade server. For an updated parts listing on the Web, go to http://www.ibm.com/systems/support
  • IBM 7870G2U | Service Guide - Page 56
    BladeCenter HS22 Type 1911 blade server. For information about the terms of the warranty and getting service and assistance, see the Warranty and Support 42 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 57
    , Emulex 10 Gb Ethernet Virtual Fabric Adapter Advanced 2 for IBM BladeCenter (CFFh) 2 Expansion card, Emulex Virtual Fabric Adapter for IBM BladeCenter (CFFh) 2 Expansion card, Emulex Virtual Fabric Adapter Advanced for IBM BladeCenter (CFFh) 2 Expansion card, QLogic 2-port 10 Gb CFFh (option
  • IBM 7870G2U | Service Guide - Page 58
    81Y5954 49Y6807 46D1266 49Y7053 69Y4714 46D1265 49Y7052 81Y5955 49Y7051 49Y7040 46D1264 46D1263 49Y7039 46D1262 49Y7038 81Y5956 49Y7050 81Y5958 81Y5957 44 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 59
    Index Description 4 Microprocessor, Intel Xeon X5680 3.33 GHz/6.4 GTps QPI/1333MHz-12MB 130W (six core) (model F2x) 4 Microprocessor, Intel Xeon X5677 3.46 GHz/6.4 GTps QPI/1333MHz-12MB 130W (quad core) (model F3x) 4 Microprocessor, Intel Xeon X5690 3.46 GHz/1333MHz-12MB 130W (six core) (model
  • IBM 7870G2U | Service Guide - Page 60
    42D0678 42D0748 43W7673 42D0638 42D0753 42D0708 81Y9651 42D0753 43W7685 43W7659 43W7717 44T2248 CRU part number (Tier 2) 46D1122 46D1122 FRU part number 46 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 61
    , Qlogic 4 Gb Fibre Channel CIOv (option) 16 Expansion card, 10GbE DP (model D5x) 16 Expansion card, LSI Logic 1078 Stingray MegaRAID for BladeCenter (model ECx) Alcohol Kit (all models) Alcohol Wipe Kit, Canada, Eng/Fr Alcohol Wipe Kit, Brazil/Mexico Alcohol Wipe Kit, Taiwan/Japan Alcohol
  • IBM 7870G2U | Service Guide - Page 62
    Kit (all models) IBM USB key for VMware ESXi Jumper cable, 12 volt (option) Kit, miscellaneous parts (all models) Label, system service (all models) Label . 48 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 63
    this document. 1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click BladeCenter. 3. Under Popular links, click Software will be charged for the service. v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU
  • IBM 7870G2U | Service Guide - Page 64
    service technicians. For information about the terms of the warranty and getting service and assistance, see the Warranty and Support Information for 50 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 65
    updated parts listing on the Web, go to http://www.ibm.com/systems/ support/. Description IBM BladeCenter GPU Expansion Blade Nvidia 6 GB Tesla M2070 PCI-Express Compute card for BGE4 Nvidia 6 GB Tesla M2070Q PCI-Express Compute card for BGE4 Auxiliary power cable Kit, Non-captive retaining screws
  • IBM 7870G2U | Service Guide - Page 66
    52 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 67
    IBM WebSphere DataPower Integration Blade XI50B appliance, see the Installation and User's Guide only by trained service technicians. See Chapter ibm.com/systems/support/. 2. Under Product support, click BladeCenter. 3. Under Popular links, click Software and device drivers. 4. Click BladeCenter HS22
  • IBM 7870G2U | Service Guide - Page 68
    with your IBM Support credentials. a. In the IBM ID field, enter your IBM Support ID. b. hot-swap components.) See the instructions for removing or installing a BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 69
    connected to the ESD connector on the front or back of the BladeCenter unit). v Limit your movement. Movement can cause static electricity to instructions to return a device or component to service and support. If you are instructed to return a device or component, follow all packaging instructions
  • IBM 7870G2U | Service Guide - Page 70
    server out of the bay. Attention: Two people are required to remove a Type 1911 blade server out of the bay. Statement 4: (for Type 1911) 56 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 71
    lifting. 5. Place either a blade filler or another blade server in the blade server bay within 1 minute. Installing the blade server in a BladeCenter unit Use these instructions to install the blade server in a BladeCenter unit. The following illustration shows how to install a blade server into
  • IBM 7870G2U | Service Guide - Page 72
    on page 14 for instructions). 7. Make sure BladeCenter unit bezel. See the documentation for your BladeCenter unit for information about the label placement. 58 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 73
    on the blade server. 10. Reinstall the bezel assembly on the BladeCenter T unit (BladeCenter T unit only). For detailed instructions for reinstalling the bezel assembly, see the Installation and User's Guide that comes with the BladeCenter T unit. If you have changed the configuration of the blade
  • IBM 7870G2U | Service Guide - Page 74
    these instructions for information about how to close the blade server cover. Attention: You cannot insert the blade server into the BladeCenter connectors. 60 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 75
    page v and "Installation guidelines" on page 53. 2. If the blade server is installed in a BladeCenter unit, remove it (see "Removing the blade server from the BladeCenter unit" on page 56 for instructions). 3. Carefully lay the blade server on a flat, static-protective surface, with the cover side
  • IBM 7870G2U | Service Guide - Page 76
    is installed in a BladeCenter unit, remove it (see "Removing the blade server from the BladeCenter unit" on page 56 for instructions). 3. Remove the blade BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 77
    6. If there is a plastic cover on the battery holder, use your fingers to lift the battery cover from the battery connector. 7. Release the battery by using your finger to press the top of the battery towards the middle of the blade server and out of the battery connector. 8. Use your thumb and
  • IBM 7870G2U | Service Guide - Page 78
    IBM instructions). 5. Follow any special handling and installation instructions that come with the battery. 6. Locate the battery on the system board. 64 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 79
    the battery (see "Installing an optional expansion unit" on page 89 for instructions). 12. Install the cover onto the blade server (see "Closing the 60). 13. Install the blade server into the BladeCenter unit (see "Installing the blade server in a BladeCenter unit" on page 57). 14. Turn on the
  • IBM 7870G2U | Service Guide - Page 80
    IBM instructed to return the storage drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. 66 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 81
    instructions to install a hot-swap storage drive into the blade server. Note: This section does not apply to the IBM drive in storage bay 1. The blade server supports using RAID 0 or RAID 1 when two storage to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on
  • IBM 7870G2U | Service Guide - Page 82
    DIMM connector seven through twelve, use your fingers to lift the DIMM access door. 7. Using your fingers, pull the DIMM out of the connector. 68 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 83
    instructions to install memory modules in the blade server. The blade server has a total of twelve direct inline memory module (DIMM) slots. The blade server supports memory mode that is set in the Setup utility, the blade server can support a minimum of 1 GB and a maximum of 48 GB of system memory
  • IBM 7870G2U | Service Guide - Page 84
    for mirrored channel mode (1 microprocessor) Installed DIMM socket memory 1 2 3 4 5 6 7 8 9 10 11 12 2 DIMMs X X 4 DIMMs X X X X 70 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 85
    do not have to be identical. The population ordering for spare channel mode is shown in the table below. Note: Spare channel mode is only supported if the blade server has an Intel Xeon 5600 series microprocessor. Use the Setup utility to view the system summary and verify the type of
  • IBM 7870G2U | Service Guide - Page 86
    the blade server in a BladeCenter unit" on page 57). Removing a USB Flash key Use this information to remove a USB Flash key from the blade server. 72 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 87
    Note: For instruction on installing the USB Flash key in the IBM WebSphere DataPower Integration Blade XI50B Type 4195 appliance, see the WebSphere DataPower Integration Blade XI50B PDSG Addendum document available on the IBM Web site at http://www.ibm.com/systems/support/. The following
  • IBM 7870G2U | Service Guide - Page 88
    blade server cover" on page 60). 8. Install the blade server into the BladeCenter unit (see "Installing the blade server in a BladeCenter unit" on page 57). 74 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 89
    the IBM WebSphere DataPower Integration Blade XI50B Type 4195 appliance. Removing a CIOv-form-factor expansion card Use these instructions to is installed in a BladeCenter unit, remove it (see "Removing the blade server from the BladeCenter unit" on page 56 for instructions). 3. Carefully lay
  • IBM 7870G2U | Service Guide - Page 90
    expansion card Use these instructions to remove a compact-form-factor expansion card section does not apply to the IBM WebSphere DataPower Integration Blade XI50B Type BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 91
    server. Note: This information does not apply to the IBM WebSphere DataPower Integration Blade XI50B Type 4195 appliance. The blade server is installed in a BladeCenter unit, remove it (see "Removing the blade server from the BladeCenter unit" on page 56 for instructions). 3. Remove the blade server
  • IBM 7870G2U | Service Guide - Page 92
    instructed to return the storage interface card, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. 78 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 93
    form-factor expansion card Use these instructions to install a CIOv-form-factor expansion card in the blade server. Note: This section does not apply to the IBM WebSphere DataPower Integration Blade XI50B Type 4195 appliance. The blade server supports a vertical-combination-I/O (CIOv) expansion card
  • IBM 7870G2U | Service Guide - Page 94
    -card standoff; then, gently pivot the card into the blade server expansion connector. 5. Firmly press on the indicated locations to seat the expansion card. 80 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 95
    blade server into the BladeCenter unit (see "Installing the blade server in a BladeCenter unit" on page IBM WebSphere DataPower Integration Blade XI50B Type 4195 appliance. The storage interface card controls the SAS hot-swap storage drives. The following illustrations and installation instructions
  • IBM 7870G2U | Service Guide - Page 96
    ; then, press the storage interface card into the CIOv expansion connector. 6. Firmly press on the indicated locations to seat the storage interface card. 82 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 97
    89). 11. Install the cover onto the blade server (see "Closing the blade server cover" on page 60). 12. Install the blade server into the BladeCenter unit (see "Installing the blade server in a BladeCenter unit" on page 57). Chapter 5. Removing and replacing blade server components 83
  • IBM 7870G2U | Service Guide - Page 98
    is installed in a BladeCenter unit, remove it (see "Removing the blade server from the BladeCenter unit" on page 56 for instructions). 3. Open the blade . 84 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 99
    so that the cover side is up. 9. Lift the bezel assembly away from the blade server. 10. If you are instructed to return the bezel assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the bezel assembly Use this information to
  • IBM 7870G2U | Service Guide - Page 100
    If you are instructed to return the control panel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. 86 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 101
    that contains the control panel to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack battery (see "Installing an optional expansion unit" on page 89 for instructions). 7. Install the cover onto the blade server (see "Closing the blade
  • IBM 7870G2U | Service Guide - Page 102
    instruction on removing an expansion unit from the the IBM WebSphere DataPower Integration Blade XI50B Type 4195 appliance, see the Installation and User's Guide BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 103
    an optional expansion unit Use these instructions to install an optional expansion unit. IBM WebSphere DataPower Integration Blade XI50B Type 4195 appliance, see the Installation and User's Guide unit to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any
  • IBM 7870G2U | Service Guide - Page 104
    instructions BladeCenter GPU expansion blade: a. Disconnect the auxiliary power cable (A) from the GPU adapter, as shown in the following illustration. 90 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 105
    A B b. Loosen the screws and remove the retention bracket, then disconnect the cable from the expansion-unit system board (B). c. Locate the tray-release button on the bottom of the expansion unit. Tray release button d. Press in and hold the tray-release button; then, pull the expansion-unit
  • IBM 7870G2U | Service Guide - Page 106
    8. If you are instructed to return the GPU adapter, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. 92 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 107
    Installing a GPU adapter in the BladeCenter GPU expansion unit Use these instructions to install a GPU adapter in the BladeCenter GPU expansion unit installed on a blade server. Note: This section does not apply to the IBM WebSphere DataPower Integration Blade XI50B Type 4195 appliance. To install a
  • IBM 7870G2U | Service Guide - Page 108
    A B 14. Connect the cable to the expansion-unit system board. Replace the retention bracket and tighten the screws (B), as shown in the illustration above. 94 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 109
    blade server into the BladeCenter unit (see "Installing the blade server in a BladeCenter unit" on page IBM WebSphere DataPower Integration Blade XI50B Type 4195 Installation and User's Guide a trained service technician. To contact an IBM service representative, see "Hardware service and support" on
  • IBM 7870G2U | Service Guide - Page 110
    from the BladeCenter unit" on page 56 for instructions). 3. Remove the blade server cover (see "Removing the blade server cover" on page 59 for instructions). 4. BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 111
    alignment holes on the tool will not sit flush on the microprocessor bracket screws. However, the holes can be used as a guide to ensure the proper alignment between the microprocessor installation tool and the microprocessor bracket. Installation tool Alignment pins Microprocessor 12. Twist the
  • IBM 7870G2U | Service Guide - Page 112
    to return the microprocessor and heat sink, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. 98 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 113
    Installing a microprocessor and heat sink Use this information to install a microprocessor and heat sink in the blade server. The following illustration shows how to install a microprocessor and heat sink in the blade server. Microprocessor heat sink filler Heat sink Microprocessor 2
  • IBM 7870G2U | Service Guide - Page 114
    using excessive force. If you are using a torque wrench, tighten the screws to 8.5 Newton-meters (Nm) to 13 Nm (6.3 foot-pounds to 9.6 foot-pounds). 100 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 115
    an optional expansion unit" on page 89 for instructions). 7. Install the cover onto the blade server (see "Closing the blade server cover" on page 60). 8. Install the blade server into the BladeCenter unit (see "Installing the blade server in a BladeCenter unit" on page 57). Thermal grease Use this
  • IBM 7870G2U | Service Guide - Page 116
    must be replaced by a trained service technician. To contact an IBM service representative, see "Hardware service and support" on page 259. When page 95. 102 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 117
    control panel. 8. If you are instructed to return the system-board assembly, follow all packaging instructions, and use any packaging materials for be replaced by a trained service technician. To contact an IBM service representative, see "Hardware service and support" on page 259. Important
  • IBM 7870G2U | Service Guide - Page 118
    board assembly to the two labels on the IBM Repair Identification (RID) tag provided with unit" on page 89 for instructions). 4. Install the cover onto the blade BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 119
    7. Update the server with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image. Make sure that you have the latest firmware or a copy of the pre-existing firmware before you proceed. See "Updating the DMI/SMBIOS data" on page 28 and "Firmware
  • IBM 7870G2U | Service Guide - Page 120
    106 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 121
    about diagnostic tools for the IBM WebSphere DataPower Integration Blade XI50B appliance, see the Installation and User's Guide that came with the blade appliance. Note: The blade server uses shared resources that are installed in the BladeCenter unit. Problems with these shared resources might
  • IBM 7870G2U | Service Guide - Page 122
    information is collected into a file that you can send to IBM service and support. Additionally, you can view the information locally through a generated 108 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 123
    not overwrite existing entries; therefore, you must periodically save and then clear the system-event log through the Setup utility. When you are troubleshooting, you might have to save and then clear the system-event log to make the most recent events available for analysis. Messages are listed
  • IBM 7870G2U | Service Guide - Page 124
    Installable DSA to view the event logs or create an output file that you can send to IBM service and support. v Use IPMItool to view the system-event log. 110 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 125
    problems. Note: An updated list of IMM error messages and corrective actions are available on the IBM Web site at http://www.ibm.com/systems/support step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error Code Event ID Type
  • IBM 7870G2U | Service Guide - Page 126
    occurs, replace the system-board assembly (see "Removing the system-board assembly" on page 102 and "Installing the system-board assembly" on page 103). 112 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 127
    problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service none of the air vents on the BladeCenter unit and on the blade server are blocked. 3. Make sure that all of the
  • IBM 7870G2U | Service Guide - Page 128
    the Blade PCI Express I/O expansion unit. See "Removing an optional expansion unit" on page 88 and "Installing an optional expansion unit" on page 89. 114 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 129
    service technician only)," that step must be performed only by a trained service technician problem is occurring on all blade servers, look for other events in the log related to power and resolve those events. 2. View the event log provided by the advanced management module for your BladeCenter
  • IBM 7870G2U | Service Guide - Page 130
    none of the air vents on the BladeCenter unit and on the blade server are blocked. 3. Make sure that all of the fans on the BladeCenter unit are running. 116 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 131
    problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service BladeCenter unit and on the blade server are blocked. 3. Make sure that all of the fans on the BladeCenter unit
  • IBM 7870G2U | Service Guide - Page 132
    only) Replace the system-board assembly (see "Removing the system-board assembly" on page 102 and "Installing the system-board assembly" on page 103). 118 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 133
    problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service of the fans on the BladeCenter unit are running. 4. Make sure that each bay of the BladeCenter unit has either a
  • IBM 7870G2U | Service Guide - Page 134
    by the second microprocessor. See "Removing a microprocessor and heat sink" on page 95 and "Installing a microprocessor and heat sink" on page 99. 120 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 135
    in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by
  • IBM 7870G2U | Service Guide - Page 136
    are running. 4. Make sure that the CPU heat sink is properly attached to the CPU (see "Installing a microprocessor and heat sink" on page 99). 122 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 137
    in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by
  • IBM 7870G2U | Service Guide - Page 138
    the latest UEFI firmware (see "Firmware updates" on page 34). 2. Follow the UEFI recovery procedure in "Recovering from a UEFI update failure" on page 244. 124 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 139
    in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by
  • IBM 7870G2U | Service Guide - Page 140
    continues, replace the system-board assembly (see "Removing the system-board assembly" on page 102 and "Installing the system-board assembly" on page 103). 126 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 141
    in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by
  • IBM 7870G2U | Service Guide - Page 142
    continues, replace the system-board assembly (see "Removing the system-board assembly" on page 102 and "Installing the system-board assembly" on page 103). 128 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
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    problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service of the fans on the BladeCenter unit are running. 4. Make sure that each bay of the BladeCenter unit has either a
  • IBM 7870G2U | Service Guide - Page 144
    controls the failing memory module. See "Removing a microprocessor and heat sink" on page 95 and "Installing a microprocessor and heat sink" on page 99. 130 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 145
    problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service of the fans on the BladeCenter unit are running. 4. Make sure that each bay of the BladeCenter unit has either a
  • IBM 7870G2U | Service Guide - Page 146
    1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Manually re-enable all on page 99). 132 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 147
    service technician. Error Code Event ID Type Error Message Action 0x806F010C 806F010C- Error 2581xxxx Group 1 (DIMM Group Status) uncorrectable ECC memory error 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Manually
  • IBM 7870G2U | Service Guide - Page 148
    1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Manually re-enable all on page 99). 134 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 149
    service technician. Error Code Event ID Type Error Message Action 0x806F010C 816F010C- Error 2581xxxx Group 1 (One of the DIMMs) uncorrectable ECC memory error 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Manually
  • IBM 7870G2U | Service Guide - Page 150
    ) fault Note: X=1-2 Replace the storage drive (see "Removing a hot-swap storage drive" on page 66 and "Installing a hot-swap storage drive" on page 67). 136 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 151
    in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by
  • IBM 7870G2U | Service Guide - Page 152
    continues, replace the system-board assembly (see "Removing the system-board assembly" on page 102 and "Installing the system-board assembly" on page 103). 138 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 153
    in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by
  • IBM 7870G2U | Service Guide - Page 154
    ] 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Manually re-enable all affected ). 140 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 155
    problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service event and restart the server. 2. Check the IBM support website for an applicable retain tip or firmware update
  • IBM 7870G2U | Service Guide - Page 156
    continues, replace the system-board assembly (see "Removing the system-board assembly" on page 102 and "Installing the system-board assembly" on page 103). 142 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 157
    in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by
  • IBM 7870G2U | Service Guide - Page 158
    continues, replace the system-board assembly (see "Removing the system-board assembly" on page 102 and "Installing the system-board assembly" on page 103). 144 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 159
    in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by
  • IBM 7870G2U | Service Guide - Page 160
    both processors are displayed by the system. b. Load the default settings. c. Go to the System Settings menu and make sure the processor is enabled. 146 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 161
    service technician. Error Code Event ID Type Error Message Action 0x806F050C 806F050C- Error 2581xxxx Group 1 (All DIMMs) correctable ECC memory error logging limit reached 1. Check the IBM support memory module. 4. (Trained service technician only) If the problem occurs on the same DIMM
  • IBM 7870G2U | Service Guide - Page 162
    Replace the affected microprocessor (see "Removing a microprocessor and heat sink" on page 95 and "Installing a microprocessor and heat sink" on page 99). 148 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 163
    service technician. Error Code Event ID Type Error Message Action 0x806F050C 806F050C- Error 2008xxxx Group 1 (DIMM Status) correctable ECC memory error logging limit reached 1. Check the IBM support memory module. 4. (Trained service technician only) If the problem occurs on the same DIMM
  • IBM 7870G2U | Service Guide - Page 164
    Replace the affected microprocessor (see "Removing a microprocessor and heat sink" on page 95 and "Installing a microprocessor and heat sink" on page 99). 150 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 165
    service technician. Error Code Event ID Type Error Message Action 0x806F050C 806F050C- Error 2008xxxx Memory device X (DIMM X Status) correctable ECC memory error logging limit reached [Note X = 1-12] 1. Check the IBM support . 4. (Trained service technician only) If the problem occurs on the
  • IBM 7870G2U | Service Guide - Page 166
    continues, replace the system-board assembly (see "Removing the system-board assembly" on page 102 and "Installing the system-board assembly" on page 103). 152 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 167
    in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by
  • IBM 7870G2U | Service Guide - Page 168
    continues, replace the system-board assembly (see "Removing the system-board assembly" on page 102 and "Installing the system-board assembly" on page 103). 154 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 169
    in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by
  • IBM 7870G2U | Service Guide - Page 170
    [Note X=1-12] Make sure that the memory modules are installed in the correct order and configured correctly (see "Installing a memory module" on page 69). 156 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 171
    in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by
  • IBM 7870G2U | Service Guide - Page 172
    card" on page 79). 5. Replace the expansion card (see "Removing an I/O expansion card" on page 75 and "Installing an I/O expansion card" on page 79). 158 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 173
    in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by
  • IBM 7870G2U | Service Guide - Page 174
    the Blade PCI Express I/O expansion unit. See "Removing an optional expansion unit" on page 88 and "Installing an optional expansion unit" on page 89. 160 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 175
    problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service provided by the advanced management module for your BladeCenter unit and resolve any power related errors that
  • IBM 7870G2U | Service Guide - Page 176
    the Blade PCI Express I/O expansion unit. See "Removing an optional expansion unit" on page 88 and "Installing an optional expansion unit" on page 89. 162 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 177
    Trained service technician only)," that step must be performed only by a trained service problem is occurring on all blade servers, look for other events in the log related to power and resolve those events. 2. View the event log provided by the advanced management module for your BladeCenter
  • IBM 7870G2U | Service Guide - Page 178
    the Blade PCI Express I/O expansion unit. See "Removing an optional expansion unit" on page 88 and "Installing an optional expansion unit" on page 89. 164 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 179
    problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service provided by the advanced management module for your BladeCenter unit and resolve any power related errors that
  • IBM 7870G2U | Service Guide - Page 180
    the Blade PCI Express I/O expansion unit. See "Removing an optional expansion unit" on page 88 and "Installing an optional expansion unit" on page 89. 166 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 181
    problem is occurring on all blade servers, look for other events in the log related to power and resolve those events. 2. View the event log provided by the advanced management module for your BladeCenter card" on page 79). 8. (Trained service technician only) If the error continues, replace
  • IBM 7870G2U | Service Guide - Page 182
    none of the air vents on the BladeCenter unit and on the blade server are blocked. 3. Make sure that all of the fans on the BladeCenter unit are running. 168 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 183
    problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service of the fans on the BladeCenter unit are running. 0x80070500 modules to properly support HS22 blade servers with
  • IBM 7870G2U | Service Guide - Page 184
    card" on page 79). 5. Replace the expansion card (see "Removing an I/O expansion card" on page 75 and "Installing an I/O expansion card" on page 79). 170 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 185
    in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service technician only)," that step must be performed only by
  • IBM 7870G2U | Service Guide - Page 186
    Microcode update failed 1. Update the UEFI firmware (see "Firmware updates" on page 34. 2. (Trained service technician only) Replace the microprocessor. 172 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 187
    a microprocessor and heat sink" on page 99). c. If the problem goes away, microprocessor 1 might have failed; replace the microprocessor. 3. "Installing a microprocessor and heat sink" on page 99). v (Trained service technician) System board (see "Removing the system-board assembly" on page
  • IBM 7870G2U | Service Guide - Page 188
    v (Trained service technician) System board (see "Removing the system-board assembly" on page 102 and "Installing the system-board assembly" on page 103). 174 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 189
    heat sink" on page 99). c. If the problem goes away, microprocessor 1 might have failed; heat sink" on page 99). v (Trained service technician) System board (see "Removing the system- that event and restart the server. 2. Check the IBM support website for an applicable retain tip or firmware update
  • IBM 7870G2U | Service Guide - Page 190
    1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Manually re-enable all on page 69). 176 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 191
    the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing," on page 41 to the server (see "Installing a memory module" on page 69). 5. (Trained service technician only) Replace the system board (see "Removing the system-board assembly" on
  • IBM 7870G2U | Service Guide - Page 192
    technician only) Replace the system board (see "Removing the system-board assembly" on page 102 and "Installing the system-board assembly" on page 103). 178 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 193
    1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Manually re-enable all the same DIMM, replace the affected DIMM. 5. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector.
  • IBM 7870G2U | Service Guide - Page 194
    technician only) Replace the system board (see "Removing the system-board assembly" on page 102 and "Installing the system-board assembly" on page 103). 180 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 195
    and "Installing an I/O expansion card" on page 79). v (Trained service technician only) Replace the system board (see "Removing the system-board assembly and I/O Ports to disable any of the on-board devices. 3. If the problem remains, replace the following components one at a time in the order shown,
  • IBM 7870G2U | Service Guide - Page 196
    technician only) Replace the system board (see "Removing the system-board assembly" on page 102 and "Installing the system-board assembly" on page 103). 182 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 197
    order in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing," on page 41 on page 75 and "Installing an I/O expansion card" on page 79). v (Trained service technician only) Replace the system board (see "Removing the system-board assembly" on page
  • IBM 7870G2U | Service Guide - Page 198
    service technician only) System board (see "Removing the system-board assembly" on page 102 and "Installing the system-board assembly" on page 103). 184 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 199
    unit" on page 56 and "Installing the blade server in a BladeCenter unit" on page 57). 2. Update the IMM firmware (see "Firmware updates" on page 34). 3. (Trained service technician only) If the problem remains, replace the system board (see "Removing the system-board assembly" on page 102
  • IBM 7870G2U | Service Guide - Page 200
    -Management-Module Web interface; also see "Solving undetermined problems" on page 254. v If device errors occur, see "Troubleshooting tables" on page 187. 186 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 201
    Use this information to troubleshoot problems in the blade server. Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If these symptoms are related to shared BladeCenter unit resources, see "Solving shared BladeCenter resource problems" on page 249. If
  • IBM 7870G2U | Service Guide - Page 202
    on page 88. Or contact an IBM service representative, see "Hardware service and support" on page 259. The server problem, replace the drive with a new one. 188 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 203
    )," that step must be performed only by a trained service technician. Symptom Action A problem occurs only occasionally and is difficult to diagnose. 1. Make sure that: v When the blade server is turned on, air is flowing from the rear of the BladeCenter unit at the blower grille. If there is no
  • IBM 7870G2U | Service Guide - Page 204
    automatically disabled a memory bank when it detected a problem, or a memory bank might have been manually disabled (see "Using the Setup utility" on page BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 205
    technician only)," that step must be performed only by a trained service technician. Symptom Action The screen is blank. 1. Check the function of the shared BladeCenter unit resources (see "Solving shared BladeCenter resource problems" on page 249). 2. Make sure that the blade server is turned
  • IBM 7870G2U | Service Guide - Page 206
    only) Replace the system-board assembly. See "Removing the system-board assembly" on page 102 and "Installing the system-board assembly" on page 103. 192 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
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    by a trained service technician. Symptom Action An IBM optional device that was just installed does not work. 1. Make sure that: v The device is designed for the blade server. See http://www.ibm.com/ servers/eserver/serverproven/compat/us/. v You followed the installation instructions that came
  • IBM 7870G2U | Service Guide - Page 208
    only) Replace the system-board assembly - See "Removing the system-board assembly" on page 102 and "Installing the system-board assembly" on page 103. 194 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 209
    unit" on page 56 and "Installing the blade server in a BladeCenter unit" on page 57. 2. Check the function of the shared BladeCenter unit resources. See "Solving shared BladeCenter resource problems" on page 249. 3. (Trained service technician only) Replace the system-board assembly - See "Removing
  • IBM 7870G2U | Service Guide - Page 210
    only) Replace the system-board assembly - See "Removing the system-board assembly" on page 102 and "Installing the system-board assembly" on page 103. 196 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 211
    the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing," on page 41 to page 84 and "Installing the bezel assembly" on page 85. 3. (Trained service technician only) Replace the system-board assembly - See "Removing the system-board
  • IBM 7870G2U | Service Guide - Page 212
    The BoMC application is available at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?lndocid=TOOL-BOMC&brandind= problems" on page 254. 198 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 213
    The blade server turns off for no apparent reason. 1. Check the function of the shared BladeCenter unit resources. See "Solving shared BladeCenter resource problems" on page 249. 2. (Trained service technician only) If the microprocessor error LED is lit, replace the microprocessor - See "Removing
  • IBM 7870G2U | Service Guide - Page 214
    drive problems, make sure that the correct device driver is installed. For the latest device drivers, go to http://www.ibm.com/systems/ support/. 5. 0 0 200 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 215
    on the blade server. If the operating system is supported, either no logical drive is defined (SCSI/SAS RAID systems) or the ServerGuide System Partition is not present. Run the ServerGuide program and make sure that setup is complete. Software problems Use this information to diagnose and resolve
  • IBM 7870G2U | Service Guide - Page 216
    that comes with the software for a description of the messages and suggested solutions to the problem. 3. Contact your place of purchase of the software. 202 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 217
    resources. See "Solving shared BladeCenter resource problems" on page 249. 3. Make sure that: v The operating system supports USB devices. v The correct USB device driver is installed. For the latest device drivers, go to http://www.ibm.com/support/. 4. (Trained service technician only) Replace the
  • IBM 7870G2U | Service Guide - Page 218
    light path diagnostics on the IBM WebSphere DataPower Integration Blade XI50B appliance, see the Installation and User's Guide that came with the seconds. 204 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 219
    The following illustration shows the locations of the system-board error LEDs. SAS 0error LED Microprocessor 2- Battery- error LED error LED DIMM 7error LED DIMM 8error LED DIMM 9error LED DIMM 10error LED DIMM 11error LED DIMM 12error LED SAS 1error LED Microprocessor 1error LED DIMM 6error
  • IBM 7870G2U | Service Guide - Page 220
    error LEDs that are lit on the optional expansion unit. See "Viewing the light path diagnostics LEDs in the blade server" on page 204. 206 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 221
    problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service blade server cover, reinsert the blade server in the BladeCenter unit, and then restart the blade server. Check
  • IBM 7870G2U | Service Guide - Page 222
    (green) to indicate that there is enough power present to light the error LEDs, and LEDs indicating additional failure information also will be lit. 208 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 223
    board. GPU error LED BPE4 Ck Nxt CFFh LP BladeCenter GPU expansion unit light path diagnostics LEDs Use this problem is solved. v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by "(Trained service
  • IBM 7870G2U | Service Guide - Page 224
    service technician only)," that step must be performed only by a trained service the expansion unit. 2. (Trained service technician only) If no other error the stack. (Trained service technician only) Remove IBM service and support to aid in the diagnosis of the system problems. 210 BladeCenter HS22
  • IBM 7870G2U | Service Guide - Page 225
    log. A diagnostic text message indicates that a problem has been detected and provides the action you of the collected XML file that you can send to the IBM service and support, view the information locally through a generated text report file, instructions on the screen. Chapter 6. Diagnostics 211
  • IBM 7870G2U | Service Guide - Page 226
    test could not be run. There was no failure of the hardware that was being tested, but there might be a hardware failure elsewhere, or another problem 212 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 227
    the DSA GUI, select DSA Error Log from the System Information page. You can send the DSA error log file to IBM service and support to aid in diagnosing the server problems or you can use the DSA CLI copy command to copy the log to an external USB device. Diagnostic messages Use this
  • IBM 7870G2U | Service Guide - Page 228
    latest code can be found on the IBM support Web site at http://www.ibm.com/ systems/support/supportsite.wss/ docdisplay?brandind=5000008&lndocid=MIGR63017 214 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
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    Web site at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=MIGR-63017. 6. Turn off the blade server and reseat the blade server in the blade server bay and turn on the blade server. See "Removing the blade server from the BladeCenter unit" on page 56 for
  • IBM 7870G2U | Service Guide - Page 230
    The latest code can be found on the IBM support Web site at http://www.ibm.com/ systems/support/supportsite.wss/ docdisplay?brandind=5000008&lndocid=MIGR63017. BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
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    Web site at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=MIGR-63017. 6. Turn off the blade server and reseat the blade server in the blade server bay and turn on the blade server. See "Removing the blade server from the BladeCenter unit" on page 56 for
  • IBM 7870G2U | Service Guide - Page 232
    The latest code can be found on the IBM support Web site at http:// www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=MIGR- 218 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 233
    service technician only)," that step must be performed only by a trained service the blade server. See "Installing the blade server in a BladeCenter unit" on page 57 and "Turning on the blade server found on the IBM support Web site at http://www.ibm.com/ systems/support/supportsite.wss/ docdisplay
  • IBM 7870G2U | Service Guide - Page 234
    The latest code can be found on the IBM support Web site at http://www.ibm.com/ systems/support/supportsite.wss/ docdisplay?brandind=5000008&lndocid=MIGR63017 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 235
    service technician only)," that step must be performed only by a trained service the blade server. See "Installing the blade server in a BladeCenter unit" on page 57 and "Turning on the blade server found on the IBM support Web site at http://www.ibm.com/ systems/support/supportsite.wss/ docdisplay
  • IBM 7870G2U | Service Guide - Page 236
    The latest code can be found on the IBM support Web site at http://www.ibm.com/ systems/support/supportsite.wss/ docdisplay?brandind=5000008&lndocid=MIGR63017 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 237
    service technician only)," that step must be performed only by a trained service the blade server. See "Installing the blade server in a BladeCenter unit" on page 57 and "Turning on the blade server found on the IBM support Web site at http://www.ibm.com/ systems/support/supportsite.wss/ docdisplay
  • IBM 7870G2U | Service Guide - Page 238
    The latest code can be found on the IBM support Web site at http:// www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=MIGR 224 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 239
    service technician only)," that step must be performed only by a trained service the blade server. See "Installing the blade server in a BladeCenter unit" on page 57 and "Turning on the blade server found on the IBM support Web site at http://www.ibm.com/ systems/support/supportsite.wss/ docdisplay
  • IBM 7870G2U | Service Guide - Page 240
    firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-63017. 2. If the component. 226 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 241
    support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-63017. 4. If the blade server has stopped responding, turn off and restart the blade server; then, rerun the test. See "Turning off the blade server" on page 14 and "Turning on the blade server" on page 14. 5. (Trained service
  • IBM 7870G2U | Service Guide - Page 242
    rerun the test. The latest code can be found on the IBM support Web site at http://www.ibm.com/ support/docview.wss?uid=psg1SERV-DSA. 3. Make sure that the 228 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 243
    Web site at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=MIGR-63017. 4. If the blade server has stopped responding, turn off and restart the blade server; then, rerun the test. 5. (Trained service technician only) If the component failure remains, refer
  • IBM 7870G2U | Service Guide - Page 244
    level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-63017. 3. Rerun the 107. 230 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 245
    is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description on page 107). The latest code can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA. 3. Make sure that the
  • IBM 7870G2U | Service Guide - Page 246
    on page 107). The latest code can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA. 3. Make sure that the 232 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 247
    step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-63017. 4. If the
  • IBM 7870G2U | Service Guide - Page 248
    on page 107). The latest code can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA. 3. Make sure that the 234 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 249
    step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description page 107). The latest code can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA. 3. Make sure that the
  • IBM 7870G2U | Service Guide - Page 250
    on page 107). The latest code can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA. 5. Make sure that the 236 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 251
    listed in the Action column until the problem is solved. v See Chapter 4, BladeCenter documentation for information about replacing the optical drive. 4. Rerun the test. See "Diagnostic tools overview" on page 107. 5. For additional troubleshooting information, go to http://www-947.ibm.com/support
  • IBM 7870G2U | Service Guide - Page 252
    DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see "Hardware service and support" on page 259. 238 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 253
    if damage is present. See your BladeCenter documentation for information about the optical drive (media tray). 4. Rerun the test. See "Diagnostic tools overview" on page 107. 5. For additional troubleshooting information, go to http://www-947.ibm.com/support/entry/ portal/docdisplay?lndocid=MIGR
  • IBM 7870G2U | Service Guide - Page 254
    DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see "Hardware service and support" on page 259. 240 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 255
    .ibm.com/support/ docview.wss?uid=psg1SERV-DSA. 5. For additional troubleshooting information, go to http://www-947.ibm.com/support/entry/ portal/docdisplay?lndocid=MIGR-41559. 6. Rerun the test. See "Diagnostic tools overview" on page 107. 7. Replace the CD or DVD drive. Refer to your BladeCenter
  • IBM 7870G2U | Service Guide - Page 256
    DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see "Hardware service and support" on page 259. 242 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 257
    they are listed in the Action column until the problem is solved. v See Chapter 4, "Parts listing "(Trained service technician only)," that step must be performed only by a trained service technician. can be found on the IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-
  • IBM 7870G2U | Service Guide - Page 258
    on page 247.) In-band manual recovery method Note: These instructions do not apply to the IBM WebSphere DataPower Integration Blade XI50B Type on page 34). 244 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 259
    ON position. 7. Replace the cover and reinstall the blade server in the BladeCenter unit, making sure that the media tray is selected by the relevant blade that is supported by the firmware update package that you downloaded. 10. Perform the firmware update by following the instructions that are
  • IBM 7870G2U | Service Guide - Page 260
    -test (POST). Out-of-band manual recovery method Note: These instructions do not apply to the IBM WebSphere DataPower Integration Blade XI50B Type steps. 246 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 261
    and "Installing the blade server in a BladeCenter unit" on page 57. 28. Restart These instructions do not apply to the IBM WebSphere DataPower screen; otherwise, use the in-band manual recovery method. 1. Download the blade to an operating system that is supported by the firmware update package that
  • IBM 7870G2U | Service Guide - Page 262
    bank. For instructions for recovering the manually restart the server Service processor (IMM) error codes Use this information to view the IMM error log. 248 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 263
    to help you isolate blade server problems from shared BladeCenter resource problems. If the problem is thought to be with a shared resource, see the Problem Determination and Service Guide for your BladeCenter unit and other BladeCenter component documentation for additional information. If
  • IBM 7870G2U | Service Guide - Page 264
    Media tray cable (if applicable) 3) Media tray d. Continue with "Media tray problems." 4. For problems that affect only the diskette drive, make sure that: 250 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 265
    the end of a straightened paper clip into the manual tray-release opening to eject the CD or DVD problems, complete the following steps until the problem is solved: 1. Make sure that: v The network cables are securely connected to the I/O module. v Power configuration of the BladeCenter unit supports
  • IBM 7870G2U | Service Guide - Page 266
    server. See "Power error messages" on page 194 and "Power problems" on page 197. Video problems Use this information to diagnose and resolve video issues . 252 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 267
    BladeCenter Advanced Management Module. Non-IBM monitor cables might cause unpredictable problems. v The monitor works with another blade server. v Some IBM monitors have their own self-tests. If you suspect a problem with the monitor, see the information that comes with the monitor for instructions
  • IBM 7870G2U | Service Guide - Page 268
    problem is probably in the BladeCenter unit. For more information, see the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide for your BladeCenter unit. v If the BladeCenter available at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?
  • IBM 7870G2U | Service Guide - Page 269
    v Two 512 MB DIMMs v A functioning BladeCenter unit 6. Install and turn on the blade server. If the problem remains, suspect the following components in the to assist you in problem determination. If possible, have this information available when you request assistance from IBM. v Machine type and
  • IBM 7870G2U | Service Guide - Page 270
    /3.7.3-AdministratorsGuide.pdf v IBM Troubleshooting IBM WebSphere DataPower SOA Appliances: https://www-304.ibm.com/support/docview.wss?uid=swg21239595 256 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 271
    available to IBM Support quickly and efficiently. IBM service technicians can start working on your solution as soon as you have completed and submitted an Electronic Service Request. You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides
  • IBM 7870G2U | Service Guide - Page 272
    and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with your IBM products. 258 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 273
    /topic/ com.ibm.bladecenter.dp_xi50b.doc/dw1ji_installation_guide.pdf v IBM WebSphere DataPower SOA Appliances: Administrators Guide ftp://ftp.software.ibm.com/software/integration/datapower/library/ prod_docs/2Q2009/3.7.3-AdministratorsGuide.pdf v IBM Troubleshooting IBM WebSphere DataPower SOA
  • IBM 7870G2U | Service Guide - Page 274
    Taiwan product service. IBM Taiwan product service contact information: IBM Taiwan Corporation 3F, No 7, Song Ren Rd. Taipei, Taiwan Telephone: 0800-016-888 260 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 275
    right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-IBM product, program, or service. IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not
  • IBM 7870G2U | Service Guide - Page 276
    Engine is a trademark of Sony Computer Entertainment, Inc., in the United the largest currently supported drives that are available from IBM. Maximum memory BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 277
    or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality. Particulate contamination
  • IBM 7870G2U | Service Guide - Page 278
    title. When you send information to IBM, you grant IBM a nonexclusive right to use or distribute instruction manual, may cause harmful interference to radio 264 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 279
    and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other from a nonrecommended modification of the product, including the fitting of non-IBM option cards. Attention: This is an EN 55022 Class A product.
  • IBM 7870G2U | Service Guide - Page 280
    Telephone: +49 7032 15 2941 Email: [email protected] Generelle Informationen: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A. 266 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 281
    Japan VCCI Class A statement This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI). If this equipment is used in a domestic environment, radio interference may occur, in which case the user may be required to take corrective actions. Japan
  • IBM 7870G2U | Service Guide - Page 282
    Taiwan Class A compliance statement 268 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 283
    209 BladeCenter HS22 specifications 9 blank screen 191 boot block recovery switch 17 Boot Menu program 25 Broadcom Ethernet device error codes 405-002-xxx 226 405-003-xxx 226 405-903-xxx 226 405-904-xxx 226 buttons keyboard/video/mouse 11 media-tray select 11 power-control 11 © Copyright IBM Corp
  • IBM 7870G2U | Service Guide - Page 284
    15 hot swap, installing 67 problems 188 hardware problems 107 hardware service and support telephone numbers 259 help from IBM Taiwan product service 260 270 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 285
    over USB conflicts 37 description 37 Linux driver 40 manual configuration of 38 settings 37 Windows driver 39 Windows diagnostics 107 light path diagnostics LEDs 206 BladeCenter GPU expansion unit 209 light path diagnostics 68 specifications 9 supported 9, 69 memory problems 190 memory settings
  • IBM 7870G2U | Service Guide - Page 286
    the DMI/SMBIOS data 29 Setup utility 29 USB Flash key installing 74 removing 73 supported 74 USB in-band interface, disabling 38 USB key replacement 50 272 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 287
    utility PXE boot agent program, using 34 Setup utility 21 Setup Utility 21 V video problems 191 viewing event logs 110 viewing the test log 213 W Web site ServerGuide 32 Windows IPMI device driver 38 WOL disable switch 17 wrong characters 191 Index 273
  • IBM 7870G2U | Service Guide - Page 288
    274 BladeCenter HS22 Types 7870, 1936, and 1911, WebSphere Datapower Integration Blade XI50B Type 4195: Problem Determination and Service Guide
  • IBM 7870G2U | Service Guide - Page 289
  • IBM 7870G2U | Service Guide - Page 290
    Part Number: 00AK723 Printed in USA (1P) P/N: 00AK723
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BladeCenter HS22
Types 7870, 1936, and 1911,
WebSphere Datapower Integration Blade XI50B
Type 4195
Problem Determination and Service Guide
±²³