IBM 9114-275 Service Guide
IBM 9114-275 - IntelliStation POWER 275 Manual
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IBM 9114-275 manual content summary:
- IBM 9114-275 | Service Guide - Page 1
IntelliStation POWER 9114 Model 275 Service Guide SA38-0636-00 - IBM 9114-275 | Service Guide - Page 2
- IBM 9114-275 | Service Guide - Page 3
IntelliStation POWER 9114 Model 275 Service Guide SA38-0636-00 - IBM 9114-275 | Service Guide - Page 4
(July 2003) Before using this information and the product it supports, read the information in "Safety Notices" on page ix, Appendix . To send comments electronically, use this commercial internet address: [email protected]. Any information that you supply may be used without incurring any - IBM 9114-275 | Service Guide - Page 5
Disk Drives and Disk Drive Backplane Codes 19 Physical Location Codes 19 Location Code Format 19 AIX Location Codes 19 Mapping AIX and Physical Location Codes 23 AIX and Physical Location Code Table 25 System Cables 28 Specifications 29 External AC Power Cables 30 Service Inspection Guide - IBM 9114-275 | Service Guide - Page 6
Location Code 133 FRU Identify LEDs 134 Checkpoint and Error Code Index 134 Operator Panel Error Codes 138 SPCN Error Codes 139 Firmware Error Codes 142 Service Processor Error Codes 163 Memory DIMM Present Detect Bits (PD-Bits 170 iv IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 7
Log Dump Progress Codes 182 Problem Determination Generated Error Codes 183 Chapter 6. Using the Online and Standalone Diagnostics 185 Operating Considerations for Online and Standalone Diagnostics 185 Identifying the Terminal Type to the Diagnostics 185 Undefined Terminal Types 185 Resetting - IBM 9114-275 | Service Guide - Page 8
Mode 220 Configuring and Deconfiguring Processors or Memory 221 Run-Time CPU Deconfiguration (CPU Gard 221 Service System Configuration 223 Service Processor Error Log 224 LCD Progress Indicator Log 225 Service Processor Operational Phases vi IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 9
Media Devices 272 Disk Drive Bezels and Fillers 275 Removing a Disk Drive Bezel from a Disk Drive or Filler 275 Replacing or Installing a Disk Drive Bezel onto a Disk Drive 275 Hot-Swap Disk Drives 276 Deconfiguring a Disk Drive for Removal 276 Configuring a Disk Drive after Replacement or - IBM 9114-275 | Service Guide - Page 10
Service Processor Setup and Test 315 Service Processor Setup Checklist 315 Testing the Setup 316 Testing Call-In 316 Testing Call-Out 316 Serial 325 Customizing the Modem Configuration Files 326 IBM 7852-400 DIP Switch Settings 327 Xon/Xoff IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 11
Safety Notices A danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury. Danger notices appear on the following pages: v x v 76 v 77 v 243 v 287 A caution notice indicates the presence of a hazard that has the potential of causing moderate - IBM 9114-275 | Service Guide - Page 12
following safety instructions any time you are connecting or disconnecting devices attached to the workstation. In the system you are about to setup or service: v power supply. Power supplies are not serviceable and are to be replaced as a unit. D02 x IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 13
each part for laser certification numbers and approval information. CAUTION: All IBM laser modules are designed so that there is never any human access level during normal operation, user maintenance, or prescribed service conditions. Data processing environments can contain equipment transmitting on - IBM 9114-275 | Service Guide - Page 14
xii IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 15
Data Integrity and Verification IBM computer systems contain mechanisms designed to reduce the possibility of undetected data in sensitive or critical operations. Users should periodically check the IBM support websites for updated information and fixes applicable to the system and related software. - IBM 9114-275 | Service Guide - Page 16
xiv IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 17
options, and verify system operation. v The IntelliStation POWER 9114 Model 275 User's Guide, order number SA38-0635, contains information to help users use the system, use the service aids, and solve minor problems. v The RS/6000 pSeries Diagnostic Information for Multiple Bus Systems, order - IBM 9114-275 | Service Guide - Page 18
to get the most from your workstation and to avoid discomfort. This Service Agent v Eserver v IBM v IntelliStation v LANstreamer v PowerPC v pSeries v RS/6000 Other company, product, and service names may be trademarks or service marks of others. xvi IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 19
" on page 30 v "Service Inspection Guide" on page 31 Overview This chapter provides information about the system features of the IntelliStation POWER 9114 Model 275 . The Model 275 can be configured as a 1-way to 2-way symmetric multiprocessing (SMP) system. It has up to four disk drives and six PCI - IBM 9114-275 | Service Guide - Page 20
the processor DCM. Memory v 1 GB to 16 GB ECC (error code correction) DDR (double data rate) SDRAM (synchronous dynamic random- drive slot. v Media bay 2, the left Slimline bay, accepts a second optical device or the single, supported, floppy drive. 2 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 21
error occurs if two diskette drives media backplane. Disk drives of different sizes and speeds can be mixed on this system. The following types of disk drives are supported: v 36.4 reboots. v Service processor reset switch - Resets the service processor into standby mode. The service processor reset - IBM 9114-275 | Service Guide - Page 22
HACMP, you must reset the service processor using the pinhole reset switch before running another application. The service processor pinhole reset switch is located on the operator panel. 2. A modem can be attached to any of the serial ports. 4 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 23
Model 275 allows you to set the following types of passwords to limit access to these systems: v General-access password - Set only from the service processor menus. It provides limited access to the service lost. Note: Moving an ASCII terminal from one serial port to another (from S1 to S2) cannot - IBM 9114-275 | Service Guide - Page 24
drive (if installed) 5. Network a. Token ring b. Ethernet 6 Key The numeric 6 key works like the numeric 5 key, except that firmware uses the customized service mode bootlist that was set up in the AIX service aids or the service processor menus. 6 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 25
This is the preferred method of loading online AIX diagnostics from the boot hard disk. System Locations The locations listed in this section can be used to help identify a component of the system. Model 275 Front View 1 2 3 4 5 1 Operator Panel 2 Slimline Media Bay 3 Slimline Media Bay 4 SCSI Media - IBM 9114-275 | Service Guide - Page 26
Only) 6 Serial Connector 1 7 PCI-X Slot Access 8 Rack Indicator 1 2 3 4 5 6 9 Mouse 10 1 Gb Ethernet Connector 11 10/100 Gb Ethernet Connector 12 Reserved 13 Reserved 14 Primary Power Supply V2 Receptacle 15 Redundant Power Supply V1 Receptacle 8 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 27
a power supply is diagnosed with a cooling problem, the entire power supply must be replaced. 5 6 7 1 2 3 1 Primary Power Supply V2 2 Redundant Power Supply V1 3 Power Supply Filler (Required in place of redundant power supply) 4 4 System Unit (In Service Position) 5 Fault LED (Amber) 6 DC Good - IBM 9114-275 | Service Guide - Page 28
on top of the fan. A lit amber LED indicates that the fan is not operating correctly. 1 2 3 1 Cooling Fan 1 2 Cooling Fan 2 4 3 Cooling Fan 3 4 System Unit (In Service Position) 10 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 29
J1A 27 15 2.5V Voltage Regulator Module (V2) 16 (Hardware Management Console) 17 Primary Power Supply V2 18 Ethernet #1 10/100 19 Ethernet #2 1GB 20 Service Processor Assembly 21 PCI-X Slot 1 22 PCI-X Slot 2 23 PCI-X Slot 3 24 PCI-X Slot 4 25 PCI-X Slot 5 26 PCI-X Slot 6 27 1.2V Voltage Regulator - IBM 9114-275 | Service Guide - Page 30
64-bit or 32-bit adapters. However, a 32-bit adapter operates in a 32-bit mode and shows no performance advantage while running in a 64-bit slot. The following illustration shows -X Slot 3 1 23 4 5 6 4 PCI-X Slot 4 5 PCI-X Slot 5 6 PCI-X Slot 6 12 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 31
located on the edge of the system backplane. A lit LED indicates a problem with a specific memory DIMM. For more information on the locations of the following illustration. 4. Each memory DIMM in a quad must be the same type and size. However, both quads on the system backplane are not required to - IBM 9114-275 | Service Guide - Page 32
5 (J0A) Memory slot 6 (J0B) Memory slot 7 (J1A) Memory slot 8 (J1B) V1 V3 V2 J3A J2A J3B J2B P1 P4 J0B J1B J0A J1A Location Code U0.1-P1-M1 U0.1-P1-M2 U0.1-P1-M3 U0.1-P1-M4 U0.1-P1-M5 U0.1-P1-M6 U0.1-P1-M7 U0.1-P1-M8 14 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 33
Button Power LED Power-On Button Power-On Button Guard Service Processor Reset Switch (Pinhole) Serial Number Label Component Description Displays current status of system startup, or diagnostic information in the event of a hardware problem. Normal State - LED is off Resets the system Blinking - IBM 9114-275 | Service Guide - Page 34
and four disk drives. 3. Media bay location Index 2 is designed to house one of the following optional devices: v IDE Optical Drive v Diskette Drive Any SCSI device used in media bay location Index 4 must be connected to a PCI SCSI adapter. 16 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 35
LED Locations The following illustration shows the system LED locations for the Model 275. Grey dots represent amber LEDs and black dots represent green LEDs. 1 5 4 Front View 7 7 8 9 Top View 1 Disk Drive LEDs 2 Power LED 3 System AttentionLED 4 PCI Adapter LEDs 5 System Attention LED 6 Fan - IBM 9114-275 | Service Guide - Page 36
Ch_1_2 Ch_15_1 Ch_16_1 Ch_8_2 CPU VPD Op Panel Mem DIMMs 1 I2C_2 Telco DASD IDE (pSeries only) DVD-ROM From Winbond R/M SCSI LVD Tape optical device Floppy Disk Conn Floppy Int Bus Clk 10.2MHz Osc 2 RIOG Port 3 RIOG Port JTAG 18 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 37
Note: When the system is running under the Linux operating system no Linux location codes exist, but physical location codes might display in the Linux error logs. This system unit uses physical location codes in conjunction with AIX location codes to provide mapping of the failing field replaceable - IBM 9114-275 | Service Guide - Page 38
devices, the location code is defined as follows: AB-CD-EF-G,H Logical Unit address of the SCSI Device | | | Control Unit Address of the SCSI Device | | Connector ID | devfunc Number, Adapter Number or Physical Location Bus Type or PCI Parent Bus 20 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 39
: 10-60-00-4,0 Device attached to integrated SCSI Port 1 Multiple FRU Callout Instructions If an eight-digit error code appears in the operator panel display or in Chapter 5, "Error Code to FRU Index," on page 131, a location code for a failing part may also be specified. If the location - IBM 9114-275 | Service Guide - Page 40
the RS/6000 pSeries Diagnostic Information for Multiple Bus Systems. Eserver If the service processor menus and instructions on setting the boot mode to enable the boot to the open firmware prompt, see "System Power Control Menu" on page 202. 22 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 41
Mapping AIX and Physical Location Codes Note: AIX location codes are not available when using the Linux operating system. Use the following illustration to help you map a location code to its connector on the system backplane. Chapter 1. Reference Information 23 - IBM 9114-275 | Service Guide - Page 42
Use the following illustration to help you map a location code to its connector on the rear of the system. AIX Location Codes Physical Location Codes 01-S1 01-S3 01-S2 01-R1 U0.1-P1/Q1 U0.1-P1-X1 -I2 U0.1-P1-I3 U0.1-P1-I4 U0.1-P1-I5 U0.1-P1-I6 24 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 43
contains AIX and physical location codes for the IntelliStation POWER 9114 Model 275 . Component Name (Reserved) System Unit Drawer System Backplane IDE Controller IDE Optical Drive Other Optical Drive PHB2 EADS_X under PHB0 PHB1 EADS_X under PHB1 Service Processor Card DASD Backplane (Reserved - IBM 9114-275 | Service Guide - Page 44
/Z1-A5 Disk Drive 4 U0.1-P1/Z1-A8 SES for SCSI bus 0 (in backplane on U0.1-P1/Z1-Af right) SES for SCSI bus 1 (in backplane on U0.1-P1/Z2-Af left) Media Device 1 (for example, SCSI U0.1-P1/Z2-A0 Tape, DVD) Fans 26 IntelliStation POWER 9114 Model 275 Service Guide AIX Location Code 01-K1-00 - IBM 9114-275 | Service Guide - Page 45
- 2.5V Voltage Regulator Module - 1.8V Battery Platform Firmware Physical Location Code U0.1-F1 U0.1-F2 U0.1-F3 Operator Panel U0.1-L1 U0.1-L1-N1 U0 U0.1-P1-X1-V4 Platform Firmware U0.1-P1-X1/Y1 AIX Location Code Notes: 1. The physical location code for the PCI slots, when empty, uses the P1/Ix - IBM 9114-275 | Service Guide - Page 46
System Cables The following diagrams show the internal cable routing for the Model 275. 1 System Chassis 2 Media Bay Chassis 3 Operator Panel Cable 4 Operator Panel 5 Fan Tray Assembly Cable 6 Fan Tray Assembly 28 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 47
specifications for the Model 275. Dimensions Height Width Depth Weight Minimum configuration Maximum to 127 or 200 to 240 (auto-ranging) 47-63 Not supported 1024 Btu/hr 1587 Btu/hr 300 watts 465 watts 0.95 dBA Idle 5.6 bels 44 dBA Maintenance of service clearance will allow proper air flow. 1. - IBM 9114-275 | Service Guide - Page 48
. Power cables used in other countries consist of the following: v Electrical cables, Type HD21. v Attachment plugs approved by the appropriate testing organization for the specific countries refer to Chapter 10, "Parts Information," on page 301. 30 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 49
Service Inspection Guide Perform a service inspection on the system when: v The system is inspected for a maintenance agreement. v Service is requested and service has not recently been performed. v An alterations and attachments review is performed. v Changes have been made to the equipment that - IBM 9114-275 | Service Guide - Page 50
32 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 51
/6000 pSeries Diagnostic Information for Multiple Bus Systems and PCI Eserver Adapter Placement Reference. The Quick Entry MAP is a subset of the Entry MAP and helps to save time for some types of problems. The Problem Determination MAP provides a structured analysis method to get an error code - IBM 9114-275 | Service Guide - Page 52
being passed to the operating system when E105 displays on the operator panel display. Location code information may also display on the operator panel during this time. 0xxx and 2xxx codes are AIX progress codes and configuration codes. Location 34 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 53
this time. AIX progress codes and location codes will not appear if the LINUX operating system is booting. If a fault is detected, an 8-digit error code is displayed in the operator panel display. A location code may be displayed at the same time on the second line. Service request numbers, in the - IBM 9114-275 | Service Guide - Page 54
202 for instructions on setting up the boot mode to enable the boot to the open firmware prompt. To display a menu that will allow you to turn on the desired FRU identify LED, type FRU-LED-MENU on the command line. Service Agent for the Model 275 Service support for the Model 275 can be enhanced - IBM 9114-275 | Service Guide - Page 55
can automatically place a service call to a service center (without user intervention). The service center receives the machine type/serial number, host name, SRN, and a problem description. The service center analyzes the problem report and, if warranted, dispatches a service person to the customer - IBM 9114-275 | Service Guide - Page 56
is powered off, access the service processor menus. From the service processor main menu, do the following: 1. Select System Information Menu. 2. Select LED Control Menu. 3. Select Clear System Attention Indicator. This action turns off the LED. 38 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 57
Resetting the LED when a System is Running Linux The system must be powered off to access the service processor menus. From the service processor main menu, do the following: 1. Select System Information Menu. 2. Select LED Control Menu. 3. Select Clear System Attention Indicator. This action turns - IBM 9114-275 | Service Guide - Page 58
40 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 59
for the Model 275. Note: HMC configurations and CD-ROM drives are not supported on this model. The diagnostics CD-ROM is placed in the supported DVD-ROM drive. Responses to questions referring to HMC should be ″no.″ Entry MAP When possible, run online diagnostics in service mode. Online diagnostics - IBM 9114-275 | Service Guide - Page 60
a 4-digit number beginning with 0 Go to the Fast Path MAP in the RS/6000 Eserver or 2 is displayed in the operator panel display. pSeries Diagnostic Information for Multiple Bus Systems. All other symptoms. Go to "Quick Entry MAP" on page 43. 42 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 61
for support if the actions for an error code do not resolve the problem. If you replace FRUs or perform an action, and the problem is corrected, go to ″MAP 0410: Repair Checkout″ in the RS/6000 pSeries Diagnostic Information for Multiple Bus Systems. Eserver Note: If the only service actions - IBM 9114-275 | Service Guide - Page 62
and Error Code Index" on page 134. System stops with an 8-digit number displayed The system stops with an 8-digit error code displayed when Look up the error code in the table in "Checkpoint and booting. Error Code Index" on page 134. 44 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 63
pSeries Diagnostic Eserver Information for Multiple Bus Systems. If there is a location code displayed under the 3-digit error code, problem, replace the service processor, location: U0.1-P1-X1. (See notes on page 41). Power and Cooling Problems The system will not power on and no error codes - IBM 9114-275 | Service Guide - Page 64
the problem is fixed, go to ″MAP 0410: Repair Checkout″, in the RS/6000 pSeries Eserver Diagnostic Information for Multiple Bus Systems. If the problem is still not corrected, go to "MAP 1548: System Processor Problem Isolation" on page 90. 46 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 65
operator panel to the new operator panel. 2. Service processor, location: U0.1-P1-X1. (See notes on 41). If the problem is fixed, go to ″MAP 0410: Repair Checkout″, in the RS/6000 pSeries Eserver Diagnostic Information for Multiple Bus Systems. If the problem is still not corrected, go to "MAP - IBM 9114-275 | Service Guide - Page 66
, try the media first). 4. Go to "MAP 1548: System Processor Problem Isolation" on page 90. Go to RS/6000 pSeries Adapters, Devices, Eserver and Cable Information for Multiple Bus Systems. Go to "MAP 1020: Problem Determination" on page 49.. 48 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 67
recoveries. You can disable these actions while you diagnose and service the system. If the system was set up according to the recommendations of the IntelliStation POWER 9114 Model 275 User's Guide, all the settings of the service processor (except language) were saved by using the SAVE/RESTORE - IBM 9114-275 | Service Guide - Page 68
, continue to the next step. 8. Run the standalone diagnostics on the entire system. Find your symptom in the following table, then follow the instructions given in the Action column. If no fault is identified, call service support for assistance. 50 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 69
″ in the RS/6000 pSeries Diagnostic Information for Eserver Multiple Bus Systems. If you are loading the diagnostics from a CD-ROM, you may not have pressed the correct key or you may not have pressed the key soon enough when you were trying to indicate a service mode IPL of the diagnostic - IBM 9114-275 | Service Guide - Page 70
the operator panel, location: U0.1-L1. Refer to "Operator Panel and Power Cable" on page 283. b. Replace the service processor, location: U0.1-P1-X1. (See notes on page 41). c. Go to "MAP 1548: System Processor Problem Isolation" on page 90. 52 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 71
the "Quick Entry MAP" on page 43. Step 1020-2 There is a problem with the keyboard. Find the type of keyboard you are using in the following table; then follow the instructions given in the Action column. Keyboard Type Type 101 keyboard (U.S.). Identified by the size of the Enter key. The Enter - IBM 9114-275 | Service Guide - Page 72
type of ASCII terminal and continue with problem determination. If the problem was not corrected by one of the previous actions and you were not already directed to go to MAP 1548, go to "MAP 1548: System Processor Problem Isolation" on page 90. 54 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 73
v Service Processor Error Codes 406x001x, 406x010x, 406x013x, 406x0CA6 or 450x30xx v Common Firmware Error Codes B1xx466x v Problem Determination Error Code M0MEM002 These checkpoints and error codes are referred to as a memory code in this MAP. Purpose of This MAP This MAP is used to troubleshoot - IBM 9114-275 | Service Guide - Page 74
the RS/6000 pSeries Diagnostic Information for Eserver Multiple Bus Systems. YES If there is only one quad of DIMMs on the planar, go to "Step 1240-5" on page 57. If there are two quads of DIMMs on the planar, go to "Step 1240-2" on page 57. 56 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 75
are removed. When instructed to reinstall the DIMMs, install them back into the same slots from which they were removed. 3. Reattach the power cord. Wait for OK in the operator panel. 4. Turn on the power. Attempt to boot to the SMS menus. (The system may stop with an 8-digit error code before it - IBM 9114-275 | Service Guide - Page 76
Enable memory repeat gard if necessary. Go to ″MAP 0410: Repair Checkout″ in the RS/6000 pSeries Diagnostic Information for Eserver Multiple Bus Systems. YES One or more of the DIMMs on the card is defective. Go to "Step 1240-6" on page 59. 58 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 77
an 8-digit error code before it reaches code recorded in "Step 1240-1" on page 56 still appear? NO The DIMM that was just removed was the failing DIMM; replace it. Enable memory repeat gard if necessary. Go to ″MAP 0410: Repair Checkout″ in the RS/6000 pSeries ? NO Call support. YES Replace - IBM 9114-275 | Service Guide - Page 78
is running Linux as its only operating system. Note: If the system is attached to an HMC and Service Focal Point is enabled, the various codes that might display on the HMC are all listed as error codes by Service Focal Point (SFP). To assist you in identifying the types of error data in this guide - IBM 9114-275 | Service Guide - Page 79
error code is not available. Does the system have an HMC attached? No Go to "Step 1321-23" on page 65. Yes Go to "Step 1321-2." Step 1321-2 At the HMC console, start Service Focal Point (SFP) and examine the service action event log for any open service action events. For SFP operating instructions - IBM 9114-275 | Service Guide - Page 80
any of the error codes from "Step 1321 service action events. For SFP operating instructions, refer to "Service Focal Point" on page 37. Step 1321-15 Are there any service action events that are closed? No Go to the table in "Entry MAP" on page 41. 62 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 81
Yes Go to "Step 1321-16" on page 64. Chapter 3. Maintenance Analysis Procedures (MAPs) 63 - IBM 9114-275 | Service Guide - Page 82
Bus Systems. Step 1321-22 Look for and record any additional error information or software messages on the operator panel or the console (serial TTY, Vterm, or HMC). Choose a running Linux partition (preferably the partition with the problem). 64 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 83
example of the Linux system error log. Aug 27 18:13:41 rasler kernel: RTAS: -------- event-scan begin -------Aug 27 18:13:41 rasler kernel: RTAS: Location Code: U0.1-P1 RTAS: A reboot of the system may correct the problem Aug 27 18:13:41 rasler kernel: RTAS: -------- event-scan end ---------- Step 1321 - IBM 9114-275 | Service Guide - Page 84
target: UNKNOWN RTAS: Status: unrecoverable new RTAS: Date/Time: 20020905 15372200 RTAS: CPU Failure RTAS: Internal error (not cache) RTAS: CPU id: 0 RTAS: Failing element: 0x0000 RTAS: -------- event-scan end --------- 66 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 85
If no additional error information is available and the problem has not been corrected, shut down the system. If an HMC is not attached, you need a laptop computer (and cable, part number 62H4857) capable of connecting to serial port 1 on the processor subsystem. Note: The Linux login prompt cannot - IBM 9114-275 | Service Guide - Page 86
DASD) 3. If applicable, replace the device backplane. 4. Replace the device cable. 5. Replace the adapter. 6. If the adapter resides in an I/O drawer, replace the I/O backplane. 68 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 87
processed in "Step 1321-37" on page 68. If all recorded SRNs or error codes have been processed and the problem has not been corrected, go to "Step 1321-43" on page 70. Step 1321-40 Does the system have Linux installed on one or more partitions? No Go to "Step 1321-14" on - IBM 9114-275 | Service Guide - Page 88
with each symptom you have recorded. Perform the indicated actions for all recorded symptoms, one at a time, until the problem has been corrected. If all recorded symptoms have been processed and the problem has not been corrected, call support. 70 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 89
Checkout″ in the RS/6000 pSeries Diagnostic Information for Multiple Bus Systems Eserver Step 1322-1 For future reference, record the SRC or symptom and the location code of the FRU you replaced. Step 1322-2 For Service Focal Point operating instructions, refer to "Service Focal Point" on page - IBM 9114-275 | Service Guide - Page 90
FRUs, same number of FRUs, and same order of FRUs) to the FRU list of the error code recorded in "Step 1322-1" on page 71? No Go to "Step 1322-10." Yes Go of "Axx" partitions obtained from processing previous service action events in this MAP. 72 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 91
"Step 1322-11" on page 72 in future steps, the list is empty. Go to "Step 1322-17." Step 1322-17 Select and highlight the service action event from the "Error Associated With This Serviceable Event" window. Step 1322-18 Click Close Event. Step 1322-19 Add comments for the - IBM 9114-275 | Service Guide - Page 92
events recorded in "Step 1322-4" on page 71 been processed? No Go to "Step 1322-5" on page 71 and process the next service action event in the list of serviceable events recorded in "Step 1322-4" on page 71. Yes Go to "Step 1322-34" on page 75. 74 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 93
of open service action events, some service action events remained open, further service actions problem. Step 1322-36 From the HMC virtual terminal window of a partition in the list of "Axx" partitions, type diag at the AIX command prompt. Step 1322-37 1. When the diagnostic operating instructions - IBM 9114-275 | Service Guide - Page 94
in the RS/6000 pSeries Diagnostic Information for Multiple Bus Systems, or an Eserver error code. 2. This procedure is used to locate power problems in system units. If a problem is detected, this procedure helps you isolate the problem to a failing unit. 3. The Model 275 can accommodate two - IBM 9114-275 | Service Guide - Page 95
boot mode to enable the boot to the open firmware prompt, see the "System Power Control Menu" on page 202. Find the symptom in the following table; then follow the instructions given in the action column. Symptom The system will not power on and no error codes are available. Error code 1011 1B0x - IBM 9114-275 | Service Guide - Page 96
Error Codes Step 1521-1 Do the following: 1. Place the deskside unit into a comfortable position for you to work on. 2. Remove the service access cover as described in "Removing the Service the RS/6000 pSeries Diagnostic Information for problem? 78 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 97
to "Step 1521-6." Correct the problem. Go to ″MAP 0410: Repair Checkout″ in the RS/6000 pSeries Eserver Diagnostic Information for Multiple Bus Systems , call your support representative for assistance. YES Go to ″MAP 0410: Repair Checkout″ in the RS/6000 pSeries Diagnostic Information for - IBM 9114-275 | Service Guide - Page 98
drives pSeries Diagnostic Information for Eserver Multiple Bus Systems. Step 1521-10 One of the parts that was removed or unplugged is causing the problem. Install or connect the parts in the following order: 1. Memory DIMMs 2. DASD backplanes 80 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 99
drives memory DIMMs have been exchanged and the problem is not resolved, replace the system Repair Checkout″ in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems. If V3 5. System backplane Restart the system and perform error log analysis. Do you get an SRN indicating - IBM 9114-275 | Service Guide - Page 100
(redundant) Perform error log analysis. pSeries instructions for the new symptom. Step 1521-15 The problem is within the system unit hardware or with the line voltage/wiring. Shut down the system, and remove the power cable from the system unit. 82 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 101
V3 4. System backplane Restart the system, and perform error log analysis. Do you get an SRN indicating Repair Checkout″ in the RS/6000 pSeries Diagnostic Information for Multiple Bus Systems. problems. If you do not find a problem, go to the "Quick Entry MAP" on page 43 and follow the instructions - IBM 9114-275 | Service Guide - Page 102
power supply 2 that was removed in "Step 1523-2." 3. Reconnect the ac power cable to the base system power supply 2. 4. Turn on the power. Is the error code 1011 1B0x displayed? NO The symptom has changed. This ends the procedure. 84 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 103
during this step, ignore it. 5. Turn on the power. Is the error code 1011 1B0x displayed? NO Replace base system fan 3, location: U0.1-F3. This ends the procedure. Go to ″MAP 0410: Repair Checkout″ in the RS/6000 pSeries Diagnostic Information for Multiple Bus Eserver Systems. YES Go to "Step - IBM 9114-275 | Service Guide - Page 104
Is the error code 1011 1B0x pSeries Diagnostic Information for Multiple Bus Eserver Systems. This ends the procedure. Go to ″MAP 0410: Repair Checkout″ in the RS/6000 pSeries Eserver Diagnostic Information for Multiple Bus Systems. 86 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 105
on by using the service processor LED Control instructions on setting up the boot mode to enable the boot to the open firmware prompt, see the "System Power Control Menu" on page 202. Problem Isolation Procedures Symptom/Reference Code/Checkpoint Action You were sent here by the RS/6000 pSeries - IBM 9114-275 | Service Guide - Page 106
Problem Isolation Procedures Symptom/Reference Code/Checkpoint Action E101, E102, E10A, E10B, E111, E120, E121, E122, E130, E131, E132, , E853, E854, E855, E861, E871, 2602 0010 Go to "MAP 1548: System Processor Problem Isolation" on page 90. 88 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 107
Problem Isolation Step 1541-1 Record the error code and location code(s) that sent you to this MAP. Step 1541-2 Turn off the power. Step 1541-3 Replace the following, if present, one at a time and in the order listed: v First location code in the RS/6000 pSeries Diagnostic Information for - IBM 9114-275 | Service Guide - Page 108
the slow boot did not yield a new error code, look at the error that occurred just before the original error. Perform the actions associated with that error. If the problem is not resolved, go to"Step 1548-1" is then isolated to the failing FRU. 90 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 109
. 4. Disconnect all external cables (parallel, serial port 1, serial port 2, serial port 3, keyboard, mouse, Ethernet, and so on). 5. Remove the service access cover (Model 275), or place the drawer (Model 275) into the service position and remove the service access cover. 6. Record the slot numbers - IBM 9114-275 | Service Guide - Page 110
Does the system stop with code E1F2, E1F3, STBY, service support person for assistance. If the symptom changed, check for loose cards and obvious problems. If you do not find a problem, go to the "Quick Entry MAP" on page 43 and follow instructions IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 111
call service support for assistance. If the symptom has changed, check for loose cards, cables, and obvious problems. If you do not find a problem, go to the "Quick Entry MAP" on page 43 and follow the instructions for the new symptom. YES Go to ″MAP 0410: Repair Checkout″ in the RS/6000 pSeries - IBM 9114-275 | Service Guide - Page 112
to the IDE CD-ROM drive. 5. Plug in the service support for assistance. If the symptom has changed, check for loose cards, cables, and obvious problems. If you do not find a problem, go to the "Quick Entry MAP" on page 43 and follow the instructions IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 113
have been exchanged, call service support for assistance. If the symptom has changed, check for loose cards, cables, and obvious problems. If you do not find a problem, go to the "Quick Entry MAP" on page 43 and follow the instructions for the new symptom. YES If both disk drive backplanes have been - IBM 9114-275 | Service Guide - Page 114
. Exchange the FRUs that have not been exchanged, in the following order: 1. Diskette drive 2. Diskette drive cable 3. CEC backplane (see notes on page 41) Repeat this step until the defective FRU is identified or all the FRUs have been exchanged. 96 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 115
, call service support for assistance. If the symptom has changed, check for loose cards, cables, and obvious problems. If you do not find a problem, go to the "Quick Entry MAP" on page 43 and follow the instructions for the new symptom. Go to ″MAP 0410: Repair Checkout″ in the RS/6000 pSeries - IBM 9114-275 | Service Guide - Page 116
last device or cable that you disconnected is defective. Exchange the defective device or cable. Go to ″MAP 0410: Repair Checkout″ in the RS/6000 pSeries Diagnostic Information for Eserver Multiple Bus Systems. 98 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 117
INSTRUCTIONS screen is displayed, press Enter. 3. Select Advanced Diagnostics Routines. 4. If the terminal type DIAGNOSTIC MODE codes trouble pSeries Diagnostic Information for Eserver Multiple Bus Systems. YES If the symptom did not change and all the FRUs have been exchanged, call service support - IBM 9114-275 | Service Guide - Page 118
problems. If you do not find a problem, go to the "Quick Entry MAP" on page 43 and follow the instructions for the new symptom. Go to ″MAP 0410: Repair Checkout″ in the RS/6000 pSeries Diagnostic Information for Multiple Eserver Bus Systems. 100 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 119
1549: Attention Problem Isolation Step 1549-1 Record the error code and the location code(s) that sent you to this MAP. Step 1549-2 Turn off the power. Step 1549-3 Examine the following table and locate the error code that sent you to this MAP to determine your next step. Error Code 406x 0EB1 - IBM 9114-275 | Service Guide - Page 120
error code as recorded in "Step 1549-1" on page 101? No The card just replaced was defective. This ends the procedure. Return the system to its original configuration. Go to ″MAP 0410: Repair Checkout″ in the RS/6000 pSeries -10 Call support. 102 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 121
Problem Isolation Step 154B-1 Record the error code, location code in a quad must be the same type and size. However, both quads on error code as recorded in "Step 154B-1"? No The card just replaced was defective. This ends the procedure. Go to ″MAP 0410: Repair Checkout″ in the RS/6000 pSeries - IBM 9114-275 | Service Guide - Page 122
. Go to ″MAP 0410: Repair Checkout″ in the RS/6000 pSeries Diagnostic Information for Eserver Multiple Bus Systems. Yes Go to "Step 154B-13." Step 154B-13 Turn off the power. Step 154B-14 Call for support. This ends the procedure. 104 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 123
8xxx checkpoints are displayed during this phase. Several 9xxx codes may also be displayed. Service processor menus are available at the end of this booting 2 to 30+ AIX) Number of SSA drives Number of SCSI drives Number of async sessions Number of processors Number of adapters Amount of memory - IBM 9114-275 | Service Guide - Page 124
manual. Service Processor Checkpoints Service processor checkpoints are in the range 8xxx to Bxxx. The message OK indicates successful service processor testing and initialization. Firmware checkpoints are listed in "Firmware Checkpoints" on page 114. 106 IntelliStation POWER 9114 Model 275 - IBM 9114-275 | Service Guide - Page 125
page 112. 809F Diskette error during recovery mode system See note 3 on page 112. firmware update 8100 Start operational loader See note 1 on page 112. 81xx Load code into DRAM from VDASD (where See note 1 on page 112. xx = number of loads) 81FE Load service processor operating system See - IBM 9114-275 | Service Guide - Page 126
112. 9038 NVRAM initialization See note 1 on page 112. 9039 Serial port initialization See note 1 on page 112. 903A Serial I/O initialization See note 1 on page 112. 903B SPCN initialization See BATs and LBIST See note 1 on page 112. 108 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 127
note 1 on page 112. 9113 Enable attention See note 1 on page 112. 9114 Enable function 22 See note 1 on page 112. 9115 Load system IPL program mode. If the service processor comes up to the OK prompt, try again to update the firmware using the service processor menus. 2. Call service support - IBM 9114-275 | Service Guide - Page 128
Service processor is issuing request to start See note 1 on page 112. instruction execution 9411 Service processor is issuing request to stop See note 1 on page 112. instruction execution 9420 Service handling See note 2 on page 112. 110 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 129
done Start dump to flash Flash dump area done Flash area not usable Flash error log to debug port Flash erase start Flash erase end Reserved; not used Reserved; not used Reserved; not used Reserved; not used Service processor dump done Attention: Do not remove power from the system, or reset the - IBM 9114-275 | Service Guide - Page 130
drive 2) Service processor, location: U0.1-P1-X1 d. If this procedure does not fix the problem, call service support. 4. The service processor was unable to configure the modem(s) attached to the serial port(s) on the CEC backplane. Do the following: 112 IntelliStation POWER 9114 Model 275 Service - IBM 9114-275 | Service Guide - Page 131
the modem, modem cable, and serial port for loose or unconnected cables. Reset the service processor using the pinhole reset switch on the system's operator panel. b. If the hang repeats, check with service support to see if there is a firmware update that fixes the problem. c. If there is not, or - IBM 9114-275 | Service Guide - Page 132
page 87. Go to "MAP 1540: Problem Isolation Procedures" on page 87. Go to "MAP 1540: Problem Isolation Procedures" on page 87. Go to "MAP 1540: Problem Isolation Procedures" on page 87. Go to "MAP 1540: Problem Isolation Procedures" on page 87. 114 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 133
node Transferring control to operating system (service mode boot) Adapter VPD probe Start of PCI serial interface. Go to "MAP 1540: Problem Isolation Procedures" on page 87. Go to "MAP 1540: Problem Isolation Procedures" on page 87. See "Boot Problems/Concerns" on page 128.. If a location code - IBM 9114-275 | Service Guide - Page 134
134.. User requested boot to SMS menus via keyboard entry Go to "MAP 1540: Problem Isolation Procedures" on page 87. User requested boot to open firmware prompt via keyboard entry Go to "MAP 1540: Problem Isolation Procedures" on page 87. 116 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 135
waiting for XON There may be a hardware problem with the service processor in the managed system. Check the service action event log in Service Focal Point for error codes that indicate a problem with the serial ports on the service processor. (The service processor is at location U0.1-P1-X1.) Take - IBM 9114-275 | Service Guide - Page 136
determination procedures for the terminal. Note: Terminal setting should be: v 9600 baud v no parity v 8 data bits v 1 stop bit Go to "MAP 1540: Problem Isolation Procedures" on page 87. Go to "MAP 1540: Problem Isolation Procedures" on page 87. 118 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 137
location of the SCSI adapter being scanned is also displayed.) 1. If a location code is available, follow the Repair actions listed for error code 21A0 00XX. 2. If no location code is available, go to "MAP 1540: Problem Isolation Procedures" on page 87. Building boot device list for fibre-channel - IBM 9114-275 | Service Guide - Page 138
: Problem Isolation Procedures" on page 87. 1. Check for system firmware updates. 2. Go to "MAP 1540: Problem Isolation Procedures" on page 87. 1. Check for system firmware updates. 2. Go to "MAP 1540: Problem Isolation Procedures" on page 87. 120 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 139
1540: Problem Isolation Procedures" on page 87. E50F Clean up the error registers 1. Check for system firmware updates. 2. Go to "MAP 1540: Problem Isolation 2. Go to "MAP 1540: Problem Isolation Procedures" on page 87. E56F End initializing the service processor control 1. Check for system - IBM 9114-275 | Service Guide - Page 140
: Problem Isolation Procedures" on page 87. 1. Check for system firmware updates. 2. Go to "MAP 1540: Problem Isolation Procedures" on page 87. 1. Check for system firmware updates. 2. Go to "MAP 1540: Problem Isolation Procedures" on page 87. 122 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 141
E5E4 Not in quick-restart: load and set up open firmware code in memory Activate slave processors E5E5 Initialize the hypervisor, phase 2 Go to "MAP 1540: Problem Isolation Procedures" on page 87. 1. Check for system firmware updates. 2. Go to "MAP 1540: Problem Isolation Procedures" on page 87 - IBM 9114-275 | Service Guide - Page 142
corruption). E700 Create system firmware VPD System firmware may be corrupted. Reinstall system firmware. E701 Create memory VPD. 1. Check for system firmware updates. 2. Call for support. 124 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 143
processor VPD. 1. Check for system firmware updates. 2. Call for support. E70B Create L3 module VPD 1. Check for system firmware updates. 2. Call service support. E70C Create I/O backplane VPD (I2C problem) Go to "MAP 1540: Problem Isolation Procedures" on page 87. E70D Create VPD 1. Check - IBM 9114-275 | Service Guide - Page 144
1. Check for system firmware updates. 2. Call service support. E871 Initializing RTAS/EEH handling interface 1. Check for system firmware updates. 2. Go to "MAP 1540: Problem Isolation Procedures" on page 87. 3. Call service support. 126 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 145
/ Possible Failing FRU E872 Initializing RTAS/error inject interface 1. Check for system firmware updates. 2. Call service support. E873 Initializing RTAS/error handling interface 1. Check for system firmware updates. 2. Call service support. E880 Initializing RTAS/debug interface 1. Check - IBM 9114-275 | Service Guide - Page 146
period of time and the drive LED is not indicating any activity, there might be a problem loading the boot image from go to MAP 0410: Repair Checkout in the RS/6000 pSeries Diagnostic Information for Multiple Bus Eserver Systems. If the intended IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 147
is booted to the SMS menus, add the hot-swap disk drives back in, one at a time, until the failing device is Problem Resolution″ in the RS/6000 pSeries Diagnostic Information for Multiple Bus Systems manual. Eserver 3. If an SRN, not an 8-digit error code, is reported, go to the RS/6000 pSeries - IBM 9114-275 | Service Guide - Page 148
above descriptions did not address your particular situation, go to "MAP 1548: System Processor Problem Isolation" on page 90.. 5. Go to ″MAP 0410: Repair Checkout″ in RS/6000 pSeries Diagnostic Information for Multiple Eserver Bus Systems. 130 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 149
testing.) A slow-mode boot may yield a new 8-character error code on the operator panel and new errors in the service processor error log. Power on the system. Refer to "Starting the System" on page 247. v If a new error code is reported, use it in subsequent steps to continue problem analysis. v If - IBM 9114-275 | Service Guide - Page 150
error code are ineffective, continue to work upward through this group of error codes (which is forward in time from the earliest time stamp to the latest) until either the problem is fixed, you reach the error code the system power is restored. 132 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 151
. v If the system will boot into the system management services (SMS) menus, the SMS error log will contain the location code associated with the error code. See "View Error Log" on page 232. v If the system halted when the error occurred, the error code and location can be found in the LCD progress - IBM 9114-275 | Service Guide - Page 152
the instructions to determine your next step. Checkpoint or Error Code 0000 xxxx What You Should Do Operator Panel Error Codes Go to "Operator Panel Error Codes" on page 138 and follow the instructions in the Operator Panel Error Code table. 134 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 153
to "SPCN Error Codes" on page 139 with the error code(s) from step two and follow the instructions in the SPCN error code table. 2xxx xxxx Firmware Error Codes Go to "Firmware Error Codes" on page 142 and follow the instructions in the Firmware Error Code table. Chapter 5. Error Code to FRU Index - IBM 9114-275 | Service Guide - Page 154
codes you already have and follow the instructions in the service processor error codes table. YES Go to "SPCN Error Codes" on page 139 with the error codes from 9 above and follow the instructions in the service processor error codes table. 136 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 155
" on page 114 for more information on these checkpoints. Problem Determination-Generated Error Codes Go to "Problem Determination Generated Error Codes" on page 183 and follow the instructions in the Problem Determination Generated Error Codes table. Chapter 5. Error Code to FRU Index 137 - IBM 9114-275 | Service Guide - Page 156
backplane Location: U0.1-P1 0000 3333 SPCN communications error System unit backplane Location: U0.1-P1 0000 3334 I2C repeater error System unit backplane Location: UO.1-P1 0000 BBBB TOD battery malfunction TOD battery Location: U0.1-P1-V3 138 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 157
in the tables. If you replace FRUs and the problem is corrected, go to ″MAP 0410: Repair Checkout″ in the RS/6000 pSeries Diagnostic Information for Multiple Bus Systems. Eserver Table 4. SPCN Error Codes for the System Unit Error Code Description Action/ Possible Failing FRU 1011 00AC AC loss - IBM 9114-275 | Service Guide - Page 158
Table 4. SPCN Error Codes for the System Unit (continued) Error Code Description 1011 2600 Pgood fault - 140 IntelliStation POWER 9114 Model 275 Service Guide Action/ Possible Failing FRU Go to "MAP 1540: Problem Isolation Procedures" on page 87. Go to "MAP 1540: Problem Isolation Procedures - IBM 9114-275 | Service Guide - Page 159
" on page 209.. 3. Replace the service processor card, location: U0.1-P1-X1. 1. Check the SPCN cabling. 2. Set the I/O type. See the"″Power Control Network Utilities Menu″ on page " on page 209.. 3. Replace the service processor card, location: U0.1-P1-X1. Chapter 5. Error Code to FRU Index 141 - IBM 9114-275 | Service Guide - Page 160
device indicated by the location code (if available). 2. Go to "MAP 1540: Problem Isolation Procedures" on page 87 20D0 0010 Self-test failed on a device, cannot locate package Contact your service support representative for assistance. 142 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 161
interface/client_interface access 20D0 0A09 Error initializing interface Action/ Possible Failing FRU Contact your next level of support for assistance. Retry the flash update. Retry the firmware update. Call service support. Call service support. Call service support. 1. Check for system firmware - IBM 9114-275 | Service Guide - Page 162
. 1. Check for system firmware updates. Apply update if available. 2. Contact your next level of support for assistance. 1. Check for system firmware updates. Apply update if available. 2. Contact your next level of support for assistance. 144 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 163
on the system. in VPD 2. If the error persists, call service support. 20D0 9004 Subsystem machine type and model field is empty in VPD 1. Power off, then power on the system. 2. If the error persists, call service support. 20D0 9005 Subsystem serial number field is empty in VPD 1. Power off - IBM 9114-275 | Service Guide - Page 164
if available. 2. Contact your next level of support for assistance. 20D1 000C Failed to send LMB-TABLE-INFO mailbox repair 1. Check for system firmware updates. Apply update if available. 2. Contact your next level of support for assistance. 146 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 165
. 3. Contact your next level of support for assistance. The password has been entered incorrectly. Retry installing the password. 1. Replace battery. Location: U0.1-P1-X1-V3 2. If problem persists, replace the service processor card Location: U0.1-P1-X1 Chapter 5. Error Code to FRU Index 147 - IBM 9114-275 | Service Guide - Page 166
Error Codes. (continued) Error Code 2. Call service support. 20EE problem that prevents the system from communicating with the device that contains the boot record, or the boot record being corrupted. Go to "Boot Problems/Concerns" on page 128. 148 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 167
hard service support. 20EE 0013 Unable to allocate memory for VPD. 1. Reboot the system. 2. Reflash the system with the latest level of system firmware. 3. Call service support. 20EE 0014 Unable to allocate memory for location codes. The system firmware may be corrupted. Chapter 5. Error Code - IBM 9114-275 | Service Guide - Page 168
available. 2. Call service support. 20EE 0022 The environment variable ″boot-device″ If this error occurs during the code. 1. Check the RIO cabling. 2. Check for system firmware updates. 3. Replace the part specified by the location code. 150 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 169
by the location code. 20FF 0001 Problem with VPD 1. Replace the part indicated by the location code. 2. If no location code is specified, call service support. 2100 0xxx SCSI controller fault 1. Before replacing any system components, refer to the notes in error code 21A00001. 2. Replace the - IBM 9114-275 | Service Guide - Page 170
, refer to the notes in error code 21A0 0001. 21ED 0004 SCSI changer - send diagnostic failed - DevOfl cmd Replace the SCSI device. Before replacing any system components, refer to the notes in error code 21A0 0001. Replace the SCSI device. 152 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 171
- send diagnostic failed - sense data available Before replacing any system components, refer to the notes in error code 21A0 0001. 21EE 0004 Undetermined SCSI device type - send diagnostic failed - DevOfl cmd Replace the SCSI device. Before replacing any system components, refer to the notes - IBM 9114-275 | Service Guide - Page 172
25A8 0xxx Description: NVRAM problems Action: Errors reported against NVRAM can error is persistent, replace service processor Location: U0.1-P1-X1 25A8 0000 Initialization failed, device test failed Refer to Action under error code 25A80xxx. 154 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 173
service support. 25A8 0211 Setenv/$Setenv parameter error - value contains Refer to Action under error code 25A80xxx. a null character. 25A8 0998 Description: NVRAMRC script evaluation error - command line execution error by removing a SCSI adapter, or a problem with a SCSI adapter. a. Select the - IBM 9114-275 | Service Guide - Page 174
. Apply update if available. 2. If the location code identifies the system unit backplane or an I/O planar: a. Check for system firmware updates. Apply if available. b. Replace the system unit backplane or I/O planar. 3. Call service support. 156 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 175
Call service support. 2602 0010 Description: PCI probe error, bridge in freeze state Action: If the location code identifies a slot, do the following: 1. Check for system firmware updates. Apply if available. 2. Check the cabling to the adapter, in particular, the adapters that have serial ports - IBM 9114-275 | Service Guide - Page 176
the card is in an I/O subsystem, replace the I/O backplane that contains the slot in which the adapter was originally installed, location: U0.dd-P1. 158 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 177
Bad time/date values 1. Set time and date. 2. Refer to Action under error code 2803 0xxx. 2803 0003 RTC not updating - not correctable Replace service processor Location: U0.1-P1-X1 2803 0004 RTC operating mode parameters (eg. data mode) changed 1. Set time and date. 2. Refer to Action under - IBM 9114-275 | Service Guide - Page 178
rebooted, run online AIX diagnostics and look for an AIX error log entry in which the description says cache or cache controller error. Replace the FRUs listed with this entry. Call service support. Call service support. Call service support. 160 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 179
Table 5. Firmware Error Codes. (continued) Error Code Description 2B20 8884 Unrecoverable processor subsystem error Action/ Possible Failing FRU If Linux is the only operating system on the failing system, call service support. 2B20 8885 Unrecoverable internal hardware error If AIX is available, - IBM 9114-275 | Service Guide - Page 180
for processor 1. Replace the service processor Location: U0.1-P1 2BA0 0073 Reserved Reserved 2BA0 0080 Service processor hardware reset request failure 1. Check for system firmware updates. Apply if available. 2. Call service support. 162 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 181
in the tables. If you replace FRUs and the problem is corrected, go to ″MAP 0410: Repair Checkout″ in the RS/6000 pSeries Diagnostic Information for Multiple Bus Systems. Eserver Table 6. Service Processor Error Codes. Error Code Description Action/ Possible Failing FRU 406x 0002 System unit - IBM 9114-275 | Service Guide - Page 182
DIMMs are properly configured, and are the right type for the system. 406x 0CAA System memory exceeds the limit for this system type and model. Remove the memory DIMMs until the memory does not exceed the limit for this system type and model. 164 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 183
6. Service Processor Error Codes. (continued) Error Code Description 406x 0EA0 MOPS service processor code error. 406x 0EA1 Operating system code on main processor 406x 0EA2 PRD code on service processor error. 406x 0EA4 Service processor code problem 406x 0EAF Service processor code and system type - IBM 9114-275 | Service Guide - Page 184
mapping 2. Call service support. 406x 0EE2 Service processor firmware fault 1. Check for system firmware updates. 2. Call service support. 406x 0EE5 Firmware error, no callout deconfigured processor resides) specified by the location code. 166 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 185
Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4503 271C Description:System backplane with 2 processors fault: Action: This error code indicates that the processor repeat gard function has deconfigured a processor. Do the following: 1. Go - IBM 9114-275 | Service Guide - Page 186
the DIMM specified by the location code. The entire quad of memory must be replaced. 4503 30D4 Description: 1 GB DIMM fault Action: This error code indicates that the memory repeat gard function the system unit backplane Location: U0.1-P1 168 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 187
2 processors Replace the system backplane, Location: U0.1-P1 460x 28D0 Service processor Replace the service processor, Location: U0.1-P1-X1 4B23 26F5 Description: 2-way processor card fault Action: This error code indicates that the processor repeat gard function has deconfigured a processor - IBM 9114-275 | Service Guide - Page 188
" on page 87 unless otherwise indicated in the Memory Error Notes found on page 155. Table 7. Memory DIMM PD bits PD value Size 28 512 MB 38 128 MB 68 256 MB 78 1024 MB 88 2048 MB Note: Memory DIMMs must be installed in quads. 170 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 189
FRUs and the problem is corrected, go to ″MAP 0410: Repair Checkout″ in the RS/6000 pSeries Diagnostic Information for Multiple Bus Systems. Eserver Table 9. Common Firmware Error Codes Error Code Description Action/ Possible Failing FRU B006 1403 Missing service processor resource 1. Update - IBM 9114-275 | Service Guide - Page 190
processor Location: U0.1-P1-X1 Service processor Location: U0.1-P1-X1 Service processor Location: U0.1-P1-X1 1. Retry flash update 2. Service processor Location: U0.1-P1-X1 1. Update system firmware 2. Service processor Location: U0.1-P1-X1 172 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 191
flash image. system. No flashing took place; the firmware level was not changed. B1xx 4600 Service processor failure Service processor Location: U0.1-P1-X1 B1xx 4601 System processor failure Go to "MAP 1540: Problem Isolation Procedures" on page 87. Chapter 5. Error Code to FRU Index 173 - IBM 9114-275 | Service Guide - Page 192
460B TOD battery failure 174 IntelliStation POWER 9114 Model 275 Service Guide Action/ Possible Failing FRU 1. Was this error code logged just after the system crashed? NO Go to step 3. Yes Go to step 2. 2. Examine the service processor error log. Look for a 4xxx yyyy error that calls out FRU(s) in - IBM 9114-275 | Service Guide - Page 193
Table 9. Common Firmware Error Codes (continued) Error Code Description B1xx 4611 Service processor failure B1xx 4620 Modem configuration failure B1xx 4621 Modem disconnect failure B1xx 4622 Service processor failure Action/ Possible Failing FRU System backplane Location: U0.1-P1 1. Check modem - IBM 9114-275 | Service Guide - Page 194
1540: Problem Isolation Procedures" on page 87. B1xx 4645 I2C (Non-processor) VPD System Fault Go to "MAP 1540: Problem Isolation Procedures" on page 87. B1xx 4646 General VPD fault Go to "MAP 1540: Problem Isolation Procedures" on page 87. 176 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 195
page 132. B1xx 4648 CPU backplane VPD or power source Go to "MAP 1540: Problem Isolation Procedures" on page 87. B1xx 4649 Power supply VPD failure System unit power supply ) 5. Operator panel Location: U0.1-L1 6. Service processor card Location: U0.1-P1-X1 Chapter 5. Error Code to FRU Index 177 - IBM 9114-275 | Service Guide - Page 196
with the error code or checkpoint, replace the part at that location. 3. If the problem is not resolved, call service support. B1xx 4692 Operator panel task interface failure 1. Check for system firmware updates. 2. Call service support. 178 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 197
updates. 2. System unit backplane Location: U0.1-P1 1. Check for system firmware updates. 2. Service processor Location: U0.1-P1-X1 1. Check for system firmware updates. 2. Call service support. 1. Check for system firmware updates. 2. Call service support. Chapter 5. Error Code to FRU Index 179 - IBM 9114-275 | Service Guide - Page 198
that just caused this error. Apply if available. 2. Call service support. A205: Machine type and model fields are not valid in the VPD module. Obtain a service processor card. Do not swap the old VPD module onto the new service processor card. Call service support for instructions on how to write - IBM 9114-275 | Service Guide - Page 199
Check the serial cables that go from the HMC to the service processor, location: U0.1-P1-X1. If there are no other error codes or indications of a problem, the . 3. Call service support. B1xx 469A System firmware interface 1. Check for system firmware updates. 2. Call service support. B1xx 469B - IBM 9114-275 | Service Guide - Page 200
error 1. The firmware diskette may be faulty. Try another diskette. 2. Replace the diskette drive. 3. Replace the system unit backplane Location: U0.1-P1 B1FD 001A Service processor recovery mode update fault Reset service policy settings. 182 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 201
M0KB D001 The system did not respond to a keyboard entry. This error code is generated by the customer performing "Problem Determination" in the IntelliStation POWER 9114 Model 275 User's Guide.. Type 101 keyboard 1. Keyboard 2. Service processor Location: U0.1-P1-X1 M0KB D002 The system did not - IBM 9114-275 | Service Guide - Page 202
/ Possible Failing FRU M0SC SI01 Unable to load diagnostics. This error code is generated by the customer performing "Problem Determination" in the IntelliStation POWER 9114 Model 275 User's Guide. Go to "Boot Problems/Concerns" on page 128. 184 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 203
service mode ensures that the error state of the system that has been captured in NVRAM is available for your use in analyzing the problem. The AIX error log and certain SMIT functions are only available when diagnostics are run from the disk drive. When diagnostics are installed, the device support - IBM 9114-275 | Service Guide - Page 204
each type found on the list. If no bootable image is found on the first device of each type on the list, the system does not search through the other devices of that type for a bootable image; instead, it polls the first device of the next type. 186 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 205
types of devices in the boot list have been polled without finding a bootable image, the system restarts. This action gives the user the opportunity to start the System Management Services be tested in concurrent mode: v SCSI adapters connected to paging devices v Disk drive used for paging v Some - IBM 9114-275 | Service Guide - Page 206
out the desired resources. 6. When testing is complete, use the F3 key to return to DIAGNOSTIC OPERATING INSTRUCTIONS. Press the F3 key again to return to the AIX operating system prompt. 7. Press Ctrl-D to log off from root user or CE Login. 188 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 207
to indicate that a service mode boot should be initiated using the default service mode boot list. 7. Enter any requested passwords. Note: If you are unable to load the diagnostics to the point when the DIAGNOSTIC OPERATING INSTRUCTIONS display, call your support center for assistance. Running - IBM 9114-275 | Service Guide - Page 208
problem booting from the disk drive. For information about setting the bootlist, see the Multiboot section under "SMS" in the client system's service guide the IBM pSeries Information Eserver Center at http://publib16.boulder.ibm.com/pseries/en_US/ IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 209
Install or Boot a Device. 4. On the Select Device Type screen. select Network. 5. Set the network parameters for the instructions on the screen to select the system console. v If Diagnostics Operating Instructions server may be incorrect. - Network problems might be preventing you from connecting to - IBM 9114-275 | Service Guide - Page 210
192 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 211
using an ASCII terminal when OK is displayed on the operator panel or when the service processor has detected a system problem (such as a surveillance failure). Service Processor Menus The service processor menus are divided into the following groups: v General user menu - the user must know - IBM 9114-275 | Service Guide - Page 212
SA38-0509. Eserver Menu Inactivity The service processor exits menu mode after ten minutes of inactivity and displays a message indicating that it has done so. Pressing any key on the virtual terminal window causes the main menu to display. 194 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 213
Last System Boot 5. Read Service Processor Error Logs 6. Read System POST Errors 99. Exit from Menus Last System Boot Displays manufacturer vital product data, such as serial numbers, part numbers, and so on, that were stored service processor checkpoints, IPL checkpoints, or AIX configuration codes - IBM 9114-275 | Service Guide - Page 214
problem messages. This name helps your support team (for example, your system administrator, network administrator, or service representative Service Processor Firmware VERSION: 1F030521 Copyright 2003 IBM Corporation SYSTEM NAME MAIN MENU 1. Service IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 215
3. Enable/Disable Console Mirroring: Currently Enabled 4. Start Talk Mode 5. OS Surveillance Setup Menu NOT supported in LPAR mode 6. Reset Service Processor 7. Reprogram Flash EPROM Menu 8. Serial Port Snoop Setup Menu NOT supported in LPAR mode 9. Scan Log Dump Setup Menu: Currently As Needed 98 - IBM 9114-275 | Service Guide - Page 216
password see the service processor MAIN MENU. Users without password cannot log in. Users see menus associated with the entered password. If you forget the password, you must remove the battery for at least 30 seconds to disable the password. 198 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 217
supported on serial port 1 (S1) and serial port 2 (S2). When console mirroring is enabled, the service processor sends information to all serial ports. The serial more information, see "Console Mirroring" on page 223. v Start Talk Mode In a console-mirroring session, it is useful for those who are - IBM 9114-275 | Service Guide - Page 218
the scan log dump is complete, depending on how the reboot policy is set, the system will either: - Go to the standby state (and the service processor menus will be available), indicated by OK or STBY in the operator panel OR 200 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 219
: 2 = As Needed The processor run-time diagnostics record the dump data based on the error type. This is the default value. 3 = Always Selecting this option allows the service processor to record a scan log dump for all error types. The scan log dump policy can also be set from the Tasks menu in the - IBM 9114-275 | Service Guide - Page 220
the System Management Services (SMS) menus. This option is intended to be used on systems that require automatic power-on after a power failure. For more information, see "System Power-On Methods" on page 215. v Ring Indicate Power-On Menu 202 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 221
to Previous Menu Ring indicate power-on is enabled by default on both serial port 1 (S1) and serial port 2 (S2). When ring indicate power-on is enabled, call-in are counted. - Use OS-Defined restart policy - This allows the service processor to react in the same way that the operating system does to - IBM 9114-275 | Service Guide - Page 222
which might signal a bigger problem. v Power-On System Allows to select the IPL type, mode, and speed of the service personnel to obtain additional debug information. When this selection is enabled, the system boots to the open firmware prompt. 204 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 223
POST Errors 5. Read NVRAM 6. Read Service Processor Configuration 7. Processor Configuration/Deconfiguration Menu 8. Memory Configuration/Deconfiguration Menu 9. Power Control Network Utilities Menu 10. LED Control Menu 11. MCM/L3 Interposer Plug Count Menu Not Supported 12. Performance Mode Setup - IBM 9114-275 | Service Guide - Page 224
processor is indicated by AB, where B indicates the number of errors and A indicates the type of error according to the following: 1. Bring-up failure 2. Run-time non-recoverable failure 3. Run-time recoverable failure 4. Group integrity failure 206 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 225
A status of 00 indicates that the CPU has not had any errors logged against it by the service processor. To enable or disable CPU repeat gard, use menu option The number of processors available to Linux can be determined by issuing the following command on the Linux command line: cat /proc/cpuinfo - IBM 9114-275 | Service Guide - Page 226
used by service processor Column 3 (00) Error status The error status of the each memory DIMM is indicated by AB, where B indicates the number of errors and A indicates the type of error according to the Memory Configuration/Deconfiguration Menu. 208 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 227
To enable or disable runtime recoverable error repeat gard, use option 78 of the Memory I/O Type This option is not available on this system. - Change I/O Type Use this option to change the I/O type (if necessary) after a service action or configuration change. Select the I/O type from - IBM 9114-275 | Service Guide - Page 228
error state (the CEC is powered on and the service service processor menus and messages are available in various languages. This menu allows selecting languages in which the service processor and system firmware menus and messages are displayed. 210 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 229
2. Serial Port Selection Menu 3. Serial Port Speed Setup Menu 4. Telephone Number Setup Menu 5. Call-Out Policy Setup Menu 6. Customer Account Setup Menu 7. Call-Out Test NOT supported in LPAR mode 98. after the modem is installed and configured correctly. Chapter 7. Using the Service Processor 211 - IBM 9114-275 | Service Guide - Page 230
-on is already enabled and you try to enable call-in, a message prompts you for confirmation. Refer to the message displayed on the screen. 212 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 231
Serial Port Speed Setup Menu 1. Serial Port 1 Speed: Currently 9600 2. Serial Port 2 Speed: Currently 9600 98. Return to Previous Menu 0> A serial . The catcher expects messages in a specific format to which the service processor conforms. For more information about the format and catcher computers, - IBM 9114-275 | Service Guide - Page 232
to problem calls service provider's catcher computer. Either use the defaults or contact your service provider for recommended settings. v Number of retries is the number of times you want the system to retry calls that failed to complete. 214 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 233
Service Processor Parameters in Service Mode When the system is in service mode, the following service-processor parameters are suspended: v Unattended Start Mode v Reboot/Restart Policy v Call-Out v Surveillance When service mode is exited, the service attached to serial port 1 (S1) or serial port 2 - IBM 9114-275 | Service Guide - Page 234
or Slow Boot (IPL) Using the service processor menus, you can select the IPL type, mode, and speed of your system. Attention: the POST an opportunity to locate and report any problems that might otherwise be unreported. Failure During Boot service 216 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 235
indicates the operating system response to a system crash. The service processor can be instructed to refer to that policy by the Use OS-Defined Restart to the problem causing the restart). When this setting is no, or if the operating system did not set a policy, the service processor refers to - IBM 9114-275 | Service Guide - Page 236
a PC, download the DOS image and follow the instructions. The diskettes that are created will be in AIX (backup) format. v If downloading to a pSeries or RS/6000 system, follow the instructions to create an image on a disk drive or on diskettes. 218 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 237
latest images and instructions for checking the firmware level. The Web address is: http://www.rs6000.ibm.com/support/micro. The service processor main menu. If the system is running Linux, the platform firmware level can be determined by the following methods: v On the Linux command line, type - IBM 9114-275 | Service Guide - Page 238
are as follows: Code A1FD 0000 A1FD 0001 A1FD 0002 A1FD 0003 A1FD 000n Action System firmware has been corrupted and must be reflashed. Insert update diskette 1. Insert update diskette 2. Insert update diskette 3. Insert update diskette n. 220 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 239
the option of manually deconfiguring a processor instruction cache recoverable errors, L1 data cache correctable errors, and L2 cache correctable errors are monitored by the processor run-time diagnostics (PRD) code running in the service processor. When a predefined error threshold is met, an error - IBM 9114-275 | Service Guide - Page 240
processor does not detect any heartbeats from the operating system, the service processor assumes the system is hung and takes action according to the reboot/restart policy settings. See "Service Processor Reboot/Restart Recovery" on page 216. 222 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 241
mirroring ends when the service processor releases control of the serial ports to the system firmware. Console mirroring is supported on serial port 1 (S1), serial port 2 (S2), and serial port 3 (S3). Remote attachment through modem is supported on serial port 1 (S1) and serial port 2 (S2). System - IBM 9114-275 | Service Guide - Page 242
(GMT). Operating system error logs have additional information available and can time stamp with local time. Entering an error number provides nine words of system reference code (SRC) data; dumped 320 bytes at a time, starting at address 0000. 224 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 243
example of the LCD progress indicator log. It shows the types of entries that can appear in the log and is for example purposes only. The progress indicator codes are listed from top (latest) to bottom (oldest). LCD 9107 9106 9105 9118 9104 9103 9102 90FD Chapter 7. Using the Service Processor 225 - IBM 9114-275 | Service Guide - Page 244
and code areas. v Service Processor Unattended Start Mode Checks - To assist fault recovery. If unattended start mode is set, the service processor automatically reboots the system. The service processor if the user enables this function. v Menus 226 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 245
or privileged-user password. Service processor menus are available on ASCII terminals attached to the serial ports on the system, and service processor checks to see if the previous boot attempt failed. If the specified number of failures are detected, the service processor displays an error code - IBM 9114-275 | Service Guide - Page 246
228 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 247
does not support logical partitions. To start the system management services, do the mode 3 View Error Log 4 Setup Remote IPL (Initial Program Load) 5 Change SCSI Settings 6 Select Console NOT available in LPAR mode 7 Select Boot Options Navigation keys: X = eXit System Management Services Type - IBM 9114-275 | Service Guide - Page 248
main menu. On each menu screen, you are given the option of choosing a menu item and pressing enter (if applicable), or selecting a navigation key. 230 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 249
support the ISO-8859 character set to properly display languages other than English. This option allows you to change the language used by the text-based System Management Services return to previous screen X = eXit System Management Services Type the number of the menu item and press Enter or - IBM 9114-275 | Service Guide - Page 250
key: _ Note: The time stamp in his error log is coordinated universal time (UTC), which is also referred to as Greenwich mean time (GMT). Operating system error logs have more information available and can time stamp with your local time. 232 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 251
this screen. NIC Adapters Device 1. 10/100 Mbps Ethernet PCI Adapt 2. IBM 10/100/1000 Base-TX PCI Slot Hardware Address Integ: U0.1-P1/E1 menu ESC key = return to previous screen X = eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation - IBM 9114-275 | Service Guide - Page 252
key = return to previous screen X = eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key: _ The Protocol option allows you to set the appropriate protocol for your network as shown. 234 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 253
main menu ESC key = return to previous screen X = eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key by the operating system. Follow the instructions that display on the screen. The firmware automatically returns to the SMS main - IBM 9114-275 | Service Guide - Page 254
= return to main menu ESC key = return to previous screen X = eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key: _ Option the multiboot menu is invoked automatically on startup. 236 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 255
to continue. | If hard drive is selected, the following menu displays: Select Hard Drive Type 1. SCSI 2. SSA 3. SAN 4. None 5. List All Devices Navigation keys: M = return to main menu ESC key = return to previous screen X = eXit System Management Services Type the number of the - IBM 9114-275 | Service Guide - Page 256
Services Type Mode Boot or Service Mode Boot is selected, the next screen will ask, ″Are you sure?″. If you answer yes, the device will be booted in the appropriate mode. If you answer no, the firmware will return to the Select Task menu. 238 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 257
be similar to the following. Select Device Type 1. Diskette 2. Tape 3. CD/DVD 4. IDE 5. Hard Drive 6. Network 7. None 8. List All Devices Navigation keys: M = return to main menu ESC key = return to previous screen X = eXit System Management Services Type the number of the menu item and - IBM 9114-275 | Service Guide - Page 258
key = return to previous screen X = eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key: _ The Set Boot Sequence option allows you to set the location of the device in the boot list. 240 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 259
= return to previous screen X = eXit System Management Services Type the number of the menu item and press Enter or drive (if installed) 2. DVD-ROM drive (if installed) 3. Tape drive (in installed) 4. Hard disk drive (if installed) 5. Network adapter Chapter 8. Using System Management Services - IBM 9114-275 | Service Guide - Page 260
the multiboot startup flag, which controls whether the multiboot menu is invoked automatically on startup. Exiting System Management Services After you have finished using the system management services, type x (for exit) to boot your system. 242 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 261
Procedures This chapter provides removal and replacement procedures for the Model 275. Notes: 1. Before performing any of the removal or that the device is the source of the problem, return to these procedures. In the system you are about to set up or service: v The ac power interface connector is - IBM 9114-275 | Service Guide - Page 262
touch it to the metal frame of the system. v Grasp cards and boards by the edges. Hold drives by the frame. Avoid touching the solder joints or pins. v If you need to lay the device v Handle the devices carefully to prevent permanent damage. 244 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 263
266 "Fan Tray Assembly" on page 268 "Media Devices (Diskette, DVD, DVD-RAM,or Tape Drive)" on page 271 "Media Bay Chassis" on page 285 "Memory DIMMs" on page 293 "Placing the Model 275 into the Service and Operating Position" on page 248 "Operator Panel and Power Cable" on page 283 "Power Supply - IBM 9114-275 | Service Guide - Page 264
line, type one of the following commands: v If your system is running AIX, type shutdown v If your system is running Linux, type shutdown now -h 4. After you shut down the operating system, set the power switches of any attached devices to Off. 246 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 265
checkpoints, are visible on the operator panel display. 1 Operator Panel Display 2 Attention LED 3 System Reset Button 4 Power LED 5 Power-On Button 6 Power-On Button Guard 7 Service Processor Reset Switch (Pinhole) 8 Serial Number Label Chapter 9. Removal and Replacement Procedures 247 - IBM 9114-275 | Service Guide - Page 266
operations. Attention: The system weighs between 34 kg (75 pounds) and 41 kg (90 pounds). Do not try to lift the system by yourself. 248 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 267
removed might damage system components. 5 6 1 4 5 3 1 Model 275 2 Service Access Cover Pin Slots 3 Service Access Cover 2 4 Thumbscrews 5 Service Access Cover Pins 6 Service Access Cover Handle Replacing the Service Access Cover To replace the service access cover, do the following: 1. Align the - IBM 9114-275 | Service Guide - Page 268
system. 3. Press down on the back edge of the bezel door, and seat the top post into its post hole. 4. Close the bezel door. 250 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 269
out and away from the system. 4. Gently pull the bezel up and off the base, releasing the lower bezel locking tabs. 1 2 3 4 6 1 Model 275 2 Bezel-Release Levers 3 Front Bezel 5 4 Front Door 5 Lower Bezel Locking Tabs (2) 6 Lower Bezel Retaining Slots (2) Replacing the Front Bezel To replace the - IBM 9114-275 | Service Guide - Page 270
. Decide which PCI slot you will use before you begin to install a new PCI adapter in your system. See the RS/6000 & pSeries PCI Adapter Placement Reference, order number SA38-0538 for information about using the PCI adapter slots in your system. 252 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 271
246. 2. Place the system into the service position as described in "Placing the Model 275 into the Service and Operating Position" on page 248. 3. Note: The guide grooves located toward the front of the system in the disk drive backplane, and align the adapter properly. 1 Service Access Cover 2 - IBM 9114-275 | Service Guide - Page 272
not have other options to install, continue to the next step. 15. Connect the adapter cables. 16. Replace the service access cover as described in "Replacing the Service Access Cover" on page 249.. 17. Reconnect the power source to the system. 254 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 273
service position as described in "Placing the Model 275 into the Service service access cover as described in "Removing the Service Access Cover" on page 249.. 5. Refer to the RS/6000 & pSeries switches as instructed by the adapter guide grooves located toward the front of the system in the disk drive - IBM 9114-275 | Service Guide - Page 274
the power source to the system. 18. Return the system to the operating position as described in "Placing the Model 275 into the Service and Operating Position" on page 248. 19. Start the system as described in "Starting the System" on page 247. 256 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 275
page 246. 2. Place the system into the service position as described in "Placing the Model 275 into the Service and Operating Position" on page 248. 3. to the fan tray. b. Note the guide grooves located toward the front of the system in the disk drive backplane for correct alignment. 8. Lift the PCI - IBM 9114-275 | Service Guide - Page 276
tray. b. Note the guide grooves located toward the front of the system in the disk drive backplane, and align Model 275 into the Service and Operating Position" on page 248. 10. Start the system as described in "Starting the System" on page 247. 258 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 277
Removing the PCI-Adapter-Divider Light Pipes To remove a PCI-adapter-divider light pipe, do the following: 1. Remove the PCI adapter divider as described in "Removing a PCI Adapter Divider" on page 257. 2. Locate the light pipe you want to remove and note the location. 3. Pull the light pipe out of - IBM 9114-275 | Service Guide - Page 278
. 4. Place the system into the service position as described in "Placing the Model 275 into the Service and Operating Position" on page 248. 5. Remove the service access cover as described in "Removing the Service Access Cover" on page 249.. 260 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 279
retractable spring-activated portion of each handle. This action releases the spring latch located on the bottom side of each handle. 9. Lift the service processor assembly handles until they are perpendicular (90 degrees) to the top of the assembly. By placing the handles perpendicular to the top - IBM 9114-275 | Service Guide - Page 280
in "Placing the Model 275 into the Service and Operating Position" on page 248. 9. Reconnect cables to the service processor assembly. 10. Reconnect all system power cables. 11. Start the system as described in "Starting the System" on page 247. 262 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 281
pSeries Diagnostic Information for Multiple Bus Eserver Systems, order number SA38-0509, to restore the service processor settings saved in NVRAM. If you cannot run the appropriate task, or the service processor settings were not backed up, the service processor settings must be entered manually - IBM 9114-275 | Service Guide - Page 282
Replacing the Battery To remove and replace the battery, do the following: 1. Remove the service processor assembly as described in "Removing the Service Processor Assembly" on page 260. 2. Locate the battery on the service processor assembly. 264 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 283
RS/6000 pSeries Eserver Diagnostic Information for Multiple Bus Systems, order number SA38-0509, to restore the service processor settings. If you cannot run the appropriate task, or the service processor settings were not backed up, the service processor settings must be entered manually. See - IBM 9114-275 | Service Guide - Page 284
following procedures, read the "Safety Notices" on page ix. This system supports hot-swap and redundant cooling. The system electronics are cooled with three System Fan 3 4 System Fan LEDs 266 IntelliStation POWER 9114 Model 275 Service Guide 5 Orange Locking Knob 6 Model 275 7 Service Access Cover - IBM 9114-275 | Service Guide - Page 285
until you feel it lock into place. 6. Replace the service access cover as described in "Replacing the Service Access Cover" on page 249. 7. Return the system to the operating position as described in "Placing the Model 275 into the Service and Operating Position" on page 248. Chapter 9. Removal and - IBM 9114-275 | Service Guide - Page 286
Release the LED light-pipe plate attached to the fan tray by pressing the latch attached to the disk drive backplane and rotating the plate up and off of the LED light pipes. 8. Pull up on the two in "Removing a Hot-Swap System Fan" on page 266. 268 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 287
2 1 9 1 LED Light Pipes 2 Disk Drive Backplane Latch Hole 3 Service Access Cover 4 Fan Tray Light-Pipe Plate 5 Blue Locking Knobs 6 Fan Tray 7 Fan Tray Guides 8 Model 275 (Shown Without a SCSI Media Device) 9 Latches (Attached to Disk Drive Backplane or Filler) Replacing the Fan Tray Assembly - IBM 9114-275 | Service Guide - Page 288
9. Return the system to the operating position as described in "Placing the Model 275 into the Service and Operating Position" on page 248. 10. Start the system as described in "Starting the System" on page 247. 270 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 289
an error. 2. Slimline media devices are not hot-swappable. Removing a Slimline Media Device To remove a Slimline media device, do the following: 1. Stop the system as described in "Stopping the System" on page 246. 2. Place the system into the service position as described in "Placing the Model 275 - IBM 9114-275 | Service Guide - Page 290
system has been completely disconnected. 3. Place the system into the service position as described in "Placing the Model 275 into the Service and Operating Position" on page 248. 4. Remove the front bezel chassis. If present, unplug the cables. 272 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 291
" on page 251. 7. Reconnect the power source to the system. 8. Return the system to the operating position as described in "Placing the Model 275 into the Service and Operating Position" on page 248. 9. Start the system as described in "Starting the System" on page 247. Removing SCSI Media-Device - IBM 9114-275 | Service Guide - Page 292
4 SCSI Media Device 1 7 6 5 Disk Drive Bay 6 Audio Card Cable 7 PCI Adapter Slots 234 5 6 11 10 9 8 7 1 System Unit (Side View in Service Position) 2 DVD-RAM Cable (SCSI Media-Device Replacing the Media Bay Chassis" on page 286. 274 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 293
bezel from the front edge of the filler panel. 4. Attach the disk drive bezel to the front of the disk drive. 5. Follow the procedures for adding a disk drive as described in "Hot-Swap Disk Drives" on page 276. 2 1 Disk Drive Bezel 1 2 Disk Drive Chapter 9. Removal and Replacement Procedures 275 - IBM 9114-275 | Service Guide - Page 294
. 2. At the command line, type smitty. 3. Select Devices. 4. Select Install/Configure Devices Added After IPL and press Enter. Successful configuration is indicated by the OK message displayed next to the Command field at the top of the screen. 276 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 295
data corruption. Refer to "Deconfiguring a Disk Drive for Removal" on page 276. Attention: The Linux operating system does not support these hot-swappable procedures. Also, Linux does not support hot-swapping any hot-swappable device. A system with Linux installed must be shut down and powered off - IBM 9114-275 | Service Guide - Page 296
12. Press F10 to exit smitty. 1 System Unit 2 Disk Drive 3 Disk Drive Release Handle 278 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 297
page 278 and do the following: 1. Install the disk-drive bezel as described in "Disk Drive Bezels and Fillers" on page 275. 2. Ensure the handle on the front of the disk drive is open (perpendicular to the drive). 3. Align the drive assembly so that it engages the guide rails in the bay. 4. Push the - IBM 9114-275 | Service Guide - Page 298
into the bay until the drive handle engages the lock mechanism. 5. Push the disk drive handle in until it locks. 6. If the system is operational, start the system as described in "Starting the System" on page 247. 7. Close the bezel door. 280 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 299
on the surface. Removing the Disk Drive Backplane or Filler To remove the disk drive backplane, do the following: 1. service position as described in "Placing the Model 275 into the Service and Operating Position" on page 248. 4. Remove the service access cover as described in "Removing the Service - IBM 9114-275 | Service Guide - Page 300
Press the disk drives back into place and close the the handle. Press any disk drive fillers back into place Model 275 into the Service and Operating Position" on page 248. 12. Start the system as described in "Starting the System" on page 247. 282 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 301
. 3. Place the system into the service position as described in "Placing the Model 275 into the Service and Operating Position" on page 248. Chassis (Shown With SCSI Media Drive Installed) 6 Media Bay Chassis Locking Tab (2) 7 Front Bezel 8 Media Bay Chassis Guide Rail Chapter 9. Removal and - IBM 9114-275 | Service Guide - Page 302
panel. If you replace the operator panel, the system VPD information (for example the machine type and serial number) is restored to the new VPD module in the new operator panel. Do not attempt panel as described in "Replacing the Operator Panel." 284 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 303
page 246. 2. Place the system into the service position as described in "Placing the Model 275 into the Service and Operating Position" on page 248. 3. Unit 2 Media Bay Chassis (Drives Installed) 3 Front Bezel 4 Media Bay Chassis Latch (One on Each Side) 5 Guide Rails Chapter 9. Removal and - IBM 9114-275 | Service Guide - Page 304
Reconnect all system power cables. 4. Return the system to the operating position as described in "Placing the Model 275 into the Service and Operating Position" on page 248. 5. Start the system as described in "Starting the System" on page 247. 286 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 305
Supply with the System Power On" on page 291. DANGER Do not attempt to open the covers of the power supply. Power supplies are not serviceable and are to be replaced as a unit. D02 Power Supply LEDs The power supply has three LEDs; two green LEDs (ac power good and dc - IBM 9114-275 | Service Guide - Page 306
each handle. See the following illustration. 1 Power supply 2 Power supply handle (2) 3 Spring Latch (2) 4 Fault LED (Amber) 5 DC Good LED (Green) 6 AC Good LED (Green) 288 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 307
or hinged portion of each handle acts as a cam and helps pry the power supply from its connector located on the system backplane. 1 Service Access Cover 2 Power Supply Filler Panel 3 System 4 Power Supply #1 (Primary) 5 Power Supply Release Handle 8. After the power supply is released from its - IBM 9114-275 | Service Guide - Page 308
power cables to the power source until you are instructed to do so. 2. During normal operation, the secondary Model 275 into the Service and Operating Position" on page 248. 10. Start the system as described in "Starting the System" on page 247. 290 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 309
at the rear of the system. 2. Place the system into the service position as described in "Placing the Model 275 into the Service and Operating Position" on page 248. 3. Remove the service access cover as described in "Removing the Service Access Cover" on page 249.. 4. Ensure the power supply bay is - IBM 9114-275 | Service Guide - Page 310
to the operating position as described in "Placing the Model 275 into the Service and Operating Position" on page 248. 13. Reconnect the cables at the rear of the system. 14. Start the system as described in "Starting the System" on page 247. 292 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 311
at the rear of the system. 5. Place the system into the service position as described in "Placing the Model 275 into the Service and Operating Position" on page 248. 6. Remove the service access cover as described in "Removing the Service Access Cover" on page 249.. 7. Remove the fan tray assembly - IBM 9114-275 | Service Guide - Page 312
as described in "Placing the Model 275 into the Service and Operating Position" on page 248. 12. Reconnect all power and signal cables to their respective connectors. 13. Start the system as described in "Starting the System" on page 247. 294 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 313
power supply if present. 4. Place the system into the service position as described in "Placing the Model 275 into the Service and Operating Position" on page 248. 5. Remove the service access cover as described in "Removing the Service Access Cover" on page 249.. 6. Before handling any card - IBM 9114-275 | Service Guide - Page 314
"Placing the Model 275 into the Service and Operating Position" on page 248. 9. If necessary, reconnect the system power cables. 10. Reconnect the system to the power supply. 11. Start the system as described in "Starting the System" on page 247. 296 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 315
service position as described in "Placing the Model 275 into the Service and Operating Position" on page 248. 5. Remove the service access cover as described in "Removing the Service 268. 15. Remove the disk drive backplane as described in "Removing the Disk Drive Backplane or Filler" on page 281 - IBM 9114-275 | Service Guide - Page 316
of the system backplane. Do not lift the system backplane by any of the attached modules. 21. Place the system backplane in a safe place. 298 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 317
5 1 Power Supply Bay Chassis Bracket 2 Blue Thumbscrew 3 System Backplane (Shown with Voltage Regulator Modules Attached) 4 System Chassis (Shown in Service Position) 5 Hex-Head Screw (7) Replacing the System Backplane To replace the system backplane, do the following: 1. Before handling any card - IBM 9114-275 | Service Guide - Page 318
or Installing Memory DIMMs" on page 294. 10. Replace the disk drive backplane as described in "Replacing the Disk Drive Backplane or Filler" on page 282. 11. Replace the fan that passwords, time, date, and service processor settings are restored. 300 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 319
Chapter 10. Parts Information This chapter contains parts information for the IntelliStation POWER 9114 Model 275 . 301 - IBM 9114-275 | Service Guide - Page 320
System Parts 302 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 321
Pipe and Airflow Separators PCI Card Lock PCI Adapters Service Processor Assembly Battery AC Power Supply AC Power Supply Drives Fan Quiet Fan Fan Tray Cable Fan Tray Disk Drive Backplane Filler Disk Drive For reference only. 2. See RS/6000 pSeries Diagnostic Information for Multiple Bus Systems for - IBM 9114-275 | Service Guide - Page 322
panel, front Notes: 1. For reference only. 2. For information about adapters, devices, and cables for your system, see RS/6000 pSeries Eserver Adapters, Devices, and Cable Information for Multiple Bus Systems, order number SA38-0516. 304 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 323
6 97P2304 Units Per Assembly 1 1 1 1 1 Description System Chassis Media Bay Chassis Operator Panel Cable Operator Panel Fan Tray Assembly Cable Fan Tray Note: See RS/6000 pSeries Diagnostic Information for Multiple Bus Systems for part numbers. Eserver Chapter 10. Parts Information 305 - IBM 9114-275 | Service Guide - Page 324
, Sierra Leone, Singapore, Tanzania, Uganda, United Arab Emirates (Dubai), United Kingdom, Zambia Liechtenstein, Switzerland Chile, Ethiopia, Italy Israel Paraguay, Colombia, Uruguay AC Power Cable 306 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 325
Keyboards and Mouse (White) Index Number 1 2 FRU Part Number Units Per Assembly 93H8120 1 93H8123 1 93H8125 1 08L0904 1 08L0905 1 08L0906 1 08L0908 1 08L0909 1 93H8134 1 93H8135 1 08L0911 1 08L0912 1 93H8143 1 08L0914 1 08L0915 1 08L0916 1 08L0917 1 93H8153 1 - IBM 9114-275 | Service Guide - Page 326
102 Canada French (ID 445) Keyboard, 102 Spanish (ID 171) Keyboard, 104 Brazil Portuguese (ID 275) Keyboard, 102 Arabic (ID 238) Keyboard, 102 Belgium French (ID 120) Keyboard, 102 Belgium ( Three Button Mouse (Black) Three Button Mouse (Black) 308 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 327
in the event of a hardware problem. 2 Overlay Operator panel overlay 3 When connected to the power source (System is in standby mode). Solid - When power button has been pressed. Note: Service Processor Reset Switch Service Personnel Use (Pinhole) 8 Serial Number Label Displays the system serial - IBM 9114-275 | Service Guide - Page 328
has an amber LED turned on or blinking, identify the problem and take the appropriate action to restore the system to normal Identify AC Input Good Identify /Fault DC Output Good Disk Drive (DASD) Activity Identify 1 One second toggle rate 2 Four IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 329
For country specific instructions refer to the following web site: http://www.ibm.com/ibm/environment/products/prp.phtml This product may contain a sealed lead acid, nickel cadmium, nickel metal hydride, lithium, or lithium ion battery. Consult your user manual or service manual for specific battery - IBM 9114-275 | Service Guide - Page 330
312 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 331
the operation of any product, program, or service. The manufacturer may have patents or pending where such provisions are inconsistent with local law: THIS MANUAL IS PROVIDED ″AS IS″ WITHOUT WARRANTY OF ANY include technical inaccuracies or typographical errors. Changes are periodically made to - IBM 9114-275 | Service Guide - Page 332
314 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 333
the serial ports (S1, S2, and S3) on the IntelliStation POWER 9114 Model 275 systems. For your convenience, an example of a basic service processor and Service Aids" section of the RS/6000 pSeries Diagnostic Information for Multiple Bus Systems to Eserver back up the service processor settings - IBM 9114-275 | Service Guide - Page 334
serial port(s) is configured. For more information about serial port configuration, see "Serial Port Configuration" on page 317. The system should be powered off as a result of the "Service . 7. Log in and type shutdown to shut down your problems. 316 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 335
port(s) with the modem(s). 4. Type smit tty. 5. Select add tty. 6. Select RS232. 7. Select Baud rate 9600 or higher. 8. Select login enable and set the flow control to RTS. 9. Commit the selections and set up any other needed serial ports. 10. Exit SMIT. Appendix C. Service Processor Setup and Test - IBM 9114-275 | Service Guide - Page 336
318 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 337
programs are loaded. General Setup Attributes Machine mode 3151 /11/31/41 Settings 3151 Generated Code Set Screen Row and Column Scroll Auto LF , use these attribute settings. Otherwise, refer to your operator's manual, compare the attribute descriptions with those of your terminal, and set - IBM 9114-275 | Service Guide - Page 338
sent to the system unit for translation and then sent back to the display screen. Sometimes called conversational mode. Uses the 9600 bps (bits per second) line speed to communicate with the system unit. Selects when the Return key is pressed. 320 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 339
Keyboard Setup Attributes New line Send Insert character 3151/11 /31/41 Settings CR Page Space 3151 /51/61 Settings CR 3161 /3164 Settings CR Page Space Page Space Description The Return key generates the carriage return (CR) and the line feed (LF) characters. The line turnaround occurs after - IBM 9114-275 | Service Guide - Page 340
322 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 341
only to modems attached to serial ports S1 and S2 located on the system unit backplane (location U0.1-P1). The service processor is designed to place modem_m1.cfg Service Processor Firmware File Name modem_m0_sp modem_m1_sp Use the following selection procedures and your modem manual to determine - IBM 9114-275 | Service Guide - Page 342
Policy Service Aid. If you find it necessary to adjust any of these configuration files, use the manual provided with your modem to accomplish that task. It is recommended you select settings that enable hardware flow control and respond to DTR. 324 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 343
as the IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they return an error message when they do not get the expected response from another modem. Therefore, even though the paging was successful, the error message causes the service processor to retry - IBM 9114-275 | Service Guide - Page 344
your serial ports, line speeds, authorizations, and telephone numbers from the service processor menus, use the service aids manual, as follows: Change the third line of each of the following stanzas: v condout v condin v ripo 4. Save the changes. 326 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 345
IBM 7852-400 DIP Switch Settings If you are using a 7852-400 modem to enable service Codes Enabled Modem Emulation Disabled Auto Answer Enabled Maximum Throughput Enabled RTS Normal Functions Enable Command Mode transmitted data. The service processor cannot accept do not support these modems, - IBM 9114-275 | Service Guide - Page 346
ring signal that they receive. AT&T DataPort 2001 is an example of such a modem. The service processor uses the ring interrupt request to count the number of rings when Ring Indicate Power-On ( system power to completely reinitialize your system. 328 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 347
modem response to the Data Terminal Ready (DTR) signal from the server's serial port. The desired response is that the modem will hold a connection while No, try another &Dn setting for your server's modem. See your model manual for this information. The &Dn command appears in three places each in - IBM 9114-275 | Service Guide - Page 348
traffic will be sent to any serial device attached to that port. As a result, that serial device's connection and function could be affected. These impacts may make that port unattractive for devices other than a temporary local ASCII terminal. 330 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 349
SERVICE PROCESSOR SETUP: modem_m0 # # FUNCTIONS: Modem configuration file specifically for IBM 2 done # Reset to factory defaults # Reliable mode # Echo off # Ignore modem response. # =100ms # Confirm commands successful. # Numeric response code # Auto-Answer off # Confirm commands successful. - IBM 9114-275 | Service Guide - Page 350
commands successful. # Numberic response code # Answer on 2nd ring mode # Echo off # Ignore modem response. # Disable pacing # Disable data compression # Confirm successful command. # DSR independent of CD. # Force DSR on. # CD respond time=100ms 332 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 351
error: expect "0\r" or "OK\r\n" timeout 2 send "ATV0S0=0\r" expect "0\r" timeout 2 done # Confirm commands successful. # Numeric response code # Auto Answer OFF # Confirm commands successful. # # Handle unexpected modem # responses. expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done - IBM 9114-275 | Service Guide - Page 352
Rights Reserved # Licensed Materials - Property of IBM # # US Government Users Restricted Rights - Confirm commands successful # Numeric response code # AT compatible messages # Auto IntelliStation POWER 9114 Model 275 Service Guide # Separate from previous data. # Assure command mode. # Allow mode - IBM 9114-275 | Service Guide - Page 353
number # Confirm successful command. # Wait before hanging up. # Assure command mode. # Allow mode switching delay. # Hang up. # Confirm successful command. ripo: send "AT # Numeric response code # AT compatible messages # Auto-Answer disabled # Confirm commands successful. # error: # Handle - IBM 9114-275 | Service Guide - Page 354
manual IBM Corp. # # # If the modem has configuration switches, they should be set to the # factory default settings. ICDelay 1 DefaultTO 10 CallDelay 120 # AT Attention Code mode S0=2 Answer on second ring # H0 Hang-up T = Tone mode ; 4=error; 3= IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 355
ignore "0\r" timeout 1 done # Separate from previous data. # Assure command mode. # Allow mode switching delay. # Set modem switch-hook down # (i.e., hang up). modem: Echo OFF, # Enable responses (Numeric), # Limit response codes. # Confirm commands successful. # Set AutoAnswer OFF # Confirm command - IBM 9114-275 | Service Guide - Page 356
error: # Handle unexpected modem # responses. expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done 338 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 357
SERVICE . Refer to your modem # manual. # # * Trademark of Materials - Property of IBM # # US Government mode S0=2 Answer on second ring # H0 Hang-up X0=0 Limit modem response codes # T = Tone mode as required. # 7=busy; 6=no dial tone; 4=error; 3=no carrier; 2=ring; 0=OK # # PROGRAMMING - IBM 9114-275 | Service Guide - Page 358
"0\r" timeout 1 done # Separate from previous data. # Assure command mode. # Allow mode switching delay. # Set modem switch-hook down # (i.e., hang up codes. # Confirm commands successful. # Set AutoAnswer OFF # Confirm command successful. 340 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 359
error: done # RI Power On enabled. # Handle unexpected modem # responses. expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done Appendix E. Modem Configurations 341 - IBM 9114-275 | Service Guide - Page 360
mode S0=2 Answer on second ring # H0 Hang-up X0=0 Limit modem response codes # T = Tone mode error codes. # Confirm commands successful. # Set AutoAnswer OFF # Confirm command successful. # Detect carrier and DTR. # Confirm command successful. 342 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 361
ignore "0\r" timeout 1 done # Separate from previous data. # Assure command mode. # Allow mode switching delay. # Set modem switch-hook down # (i.e., hang up). modem: Echo OFF, # Enable responses (Numeric), # Limit response codes. # Confirm commands successful. # Set AutoAnswer ON # Confirm command - IBM 9114-275 | Service Guide - Page 362
successful. # RI Power On enabled. error: # Handle unexpected modem # responses. Licensed Materials - Property of IBM # # US Government Users Restricted mode S0=2 Answer on second ring # H0 Hang-up X0=0 Limit modem response codes # T = Tone mode IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 363
. Add others as required. # 7=busy; 6=no dial tone; 4=error; 3=no carrier; 2=ring; 0=OK # # PROGRAMMING NOTE: No Enable responses (Numeric), # Limit response codes. # Confirm commands successful. # Set from previous data. # Assure command mode. # Allow mode switching delay. # Set modem switch- - IBM 9114-275 | Service Guide - Page 364
codes error IBM # # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # # # If the modem has configuration switches, they should be set to the # factory default settings. 346 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 365
+++ Escape to command mode S0=2 Answer on second ring # H0 Hang-up X0=0 Limit modem response codes # T = Tone mode. When used as are connection responses. Add others as required. # 7=busy; 6=no dial tone; 4=error; 3=no carrier; 2=ring; 0=OK # # PROGRAMMING NOTE: No blanks between double quote - IBM 9114-275 | Service Guide - Page 366
: Echo OFF, # Enable responses (Numeric), # Limit response codes. # Confirm commands successful. # Set AutoAnswer OFF # Confirm command error: # Handle unexpected modem # responses. expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done 348 IntelliStation POWER 9114 Model 275 Service Guide - IBM 9114-275 | Service Guide - Page 367
34, 105 boot problems 128 firmware 114 service processor 106 code, error 131 common firmware error codes 171 component LEDs 309 configuration client 191 NIM server 190 configure memory 221 processor 221 configuring disk drives, hot-swap 276 confirming initial error code 131 console mirroring 223 - IBM 9114-275 | Service Guide - Page 368
user menu 195 350 IntelliStation POWER 9114 Model 275 Service Guide H handling static-sensitive devices 244 highlighting xv HMC attached system error interrogation 38 hot-swap disk drive configuration 276 hot-swap disk drives 276 hot-swap system fans 266 locations 10 I index, error code to FRU 131 - IBM 9114-275 | Service Guide - Page 369
service mode 186 online publications xv operating considerations online and standalone diagnostics 185 operating position Model 275 248 operational phases service processor 226 operator panel 15, 283 power cable 283 removal 283 replacement 284 operator panel display 309 operator panel error codes - IBM 9114-275 | Service Guide - Page 370
menus 195 problem determination generated error codes 183 problem determination MAP 33, 49 problem isolation IntelliStation POWER 9114 Model 275 Service Guide removal procedures (continued) bezel door 250 disk drive backplane and filler 281 disk drive bezel 275 disk drives, hot-swap 277 disk drives - IBM 9114-275 | Service Guide - Page 371
service position Model 275 248 service processor 36 access local 193 remote 193 backup settings 315 boot mode menu 204 call-in/call-out setup menu 211 call-out call-home 223 call-out policy setup menu 214 checklist 315 checkpoints 106 console mirroring 223 customer account setup menu 215 error codes - IBM 9114-275 | Service Guide - Page 372
on methods 215 T tape drive 271 telephone setup menu 213 terminal type identifying 185 testing the setup call-in 316 call-out 316 trademarks xvi transfer of a modem session 329 TTY terminal attributes general 319 354 IntelliStation POWER 9114 Model 275 Service Guide TTY terminal attributes required - IBM 9114-275 | Service Guide - Page 373
- We'd Like to Hear from You IntelliStation POWER 9114 Model 275 Service Guide Publication No. SA38-0636-00 Overall, responses. May we contact you? h Yes h No When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate - IBM 9114-275 | Service Guide - Page 374
Readers' Comments - We'd Like to Hear from You SA38-0636-00 Cut or Fold Along Line F_o_ld_a_n_d_T_ap_e P_le_a_s_e_d_o_n_o_t s_t_ap_l_e Fo_l_d _an_d_T_a_pe_ _ _ _ NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO. 40 ARMONK, NEW YORK POSTAGE - IBM 9114-275 | Service Guide - Page 375
- IBM 9114-275 | Service Guide - Page 376
Printed in U. S. A. July 2003 SA38-0636-00 - IBM 9114-275 | Service Guide - Page 377
Spine information: IntelliStation POWER 9114 Model 275 IntelliStation POWER 9114 Model 275 Service Guide SA38-0636-00
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 |
 |
IntelliStation
POWER
9114
Model
275
Service
Guide
SA38-0636-00
±²³