IBM JS21 Service Guide

IBM JS21 - BladeCenter - 8844 Manual

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  • IBM JS21 | Service Guide - Page 1
    BladeCenter JS21 Types 7988 and 8844 Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 2
  • IBM JS21 | Service Guide - Page 3
    BladeCenter JS21 Types 7988 and 8844 Problem Determination and Service Guide
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    the general information in Appendix B, "Notices," on page 173, and the Warranty and Support Information document on the IBM BladeCenter Documentation CD. Sixth Edition (November 2010) © Copyright IBM Corporation 2007. US Government Users Restricted Rights - Use, duplication or disclosure restricted
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    for servicing electrical equipment viii Safety statements ix Chapter 1. Introduction 1 Related documentation 1 Notices and statements in this document 2 Features and specifications 3 Blade server control panel buttons and LEDs 4 Turning on the blade server 6 Turning off the blade server
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    and instructions 165 Updating the firmware 165 Configuring the blade server 165 Using the SMS utility 166 Starting the SMS utility 166 SMS utility menu choices 166 Configuring the Gigabit Ethernet controllers 167 iv BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    169 Updating IBM Director 169 Checking the status of the media tray 170 Appendix A. Getting help and technical assistance 171 Before you call 171 Using the documentation 171 Getting help and information from the World Wide Web 171 Software service and support 172 Hardware service and support
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    vi BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2007 vii
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    a soft material that does not provide insulation from live electrical current. v Regularly inspect and maintain your electrical hand tools for safe operational condition. Do not use worn or broken tools or testers. viii BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    power supplies, pumps, blowers, fans, and motor generators, do not service these components outside of their normal operating locations. v If an electrical accident occurs, use caution, turn off the power the instructions. Read any additional safety information that comes with your blade server or
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    . 4. Attach power cords to outlet. 5. Turn device ON. To Disconnect: 1. Turn everything OFF. 2. First, remove power cords from outlet. 3. Remove signal cables from connectors. 4. Remove all cables from devices. x BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type in exposure to hazardous laser radiation. There are no serviceable parts inside the device. v Use of controls or
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    current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. 1 2 xii BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts
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    xiv BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    This Problem Determination and Service Guide contains information to help you solve problems that might occur in your IBM® BladeCenter® JS21 Type 7988 or 8844 blade server. It describes the diagnostic tools that come with the blade server, error codes and suggested actions, and instructions for
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    or problem situations. v Attention: These notices indicate potential damage to programs, devices, or data. An attention notice is placed just before the instruction or or extremely hazardous procedure step or situation. 2 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    table is a summary of the features and specifications of the JS21 Types 7988 and 8844 blade servers operating in a non-NEBS/ETSI (a non-Network Equipment Building System/European Telecommunications Standards Institute) environment. Notes: v Power, cooling, removable-media drives, external ports
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    a keyboard that is directly attached to the management module, you can press keyboard keys in the following sequence to switch keyboard and video control between blade servers: NumLock NumLock blade_server_number Enter 4 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    the power status of the blade server in the following manner: v Flashing rapidly: The service processor (BMC) on the blade server is communicating with the management module. v Flashing slowly: The blade server has power but is not turned on. v Lit continuously: The blade server has power and
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    blade server. However, the blade server can only receive the Wake on LAN command through the ethernet ports that are integrated into the system board, not through the ethernet ports on an installed I/O expansion card. 6 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    Turning off the blade server When you turn off the blade server, it is still connected to power through the BladeCenter unit. The blade server can respond to requests from the service processor, such as a remote request to turn on the blade server. To remove all power from the blade server, you must
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    BIOS code page jumper (J14) 3 2 1 System-board LEDs The following illustration shows the LEDs on the system board. You have to remove the blade server from the BladeCenter (CR34) System-management processor error LED (CR27 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    resources. Note: You must establish an SOL session with the blade server to view the codes described in this section; the shared BladeCenter unit video cannot display these codes. If the POST is completed without detecting any problems, the firmware displays a checkpoint indicating that an operating
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    page 127. 2. Replace the system-board and chassis assembly. C20012FF Partition startup is allowed to proceed 1. Go to "Recovering the system firmware" on page 127. 2. Replace the system-board and chassis assembly. 10 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    until the problem is resolved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page service technician only)," that step must be performed only by a trained service technician. Progress code Description Action C2001300 Initializing ISL roadmap 1. Go to "Recovering the system firmware
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    127. 2. Replace the system-board and chassis assembly. C2003111 Waiting for bus object to become operational 1. Go to "Recovering the system firmware" on page 127. 2. Replace the system-board and chassis assembly. 12 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    listed in the Action column until the problem is resolved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137 to determine which service technician. Progress code Description Action C2003112 Waiting for bus unit to become disabled 1. Go to "Recovering the system firmware
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    " on page 127. 2. Replace the system-board and chassis assembly. C2006060 Waiting for LID load to complete 1. Go to "Recovering the system firmware" on page 127. 2. Replace the system-board and chassis assembly. 14 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    Action column until the problem is resolved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137 to kernel memory image completed successfully 1. Go to "Recovering the system firmware" on Initializing service processor communication area #2 1. Go to "Recovering the system firmware"
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    End associate of system ports 1. Go to "Recovering the system firmware" on page 127. 2. Replace the system-board and chassis assembly. C20081FF Processors 106. 2. Replace the system-board and chassis assembly. 16 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    column until the problem is resolved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137 Finish Platform Hardware Probing. Process Firmware LID directory 1. Go to "Checkout memory test 1. Verify that DIMMs are correctly installed and seated, then restart server. 2. Start server
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    and chassis assembly. C400E216 Clear memory 1. Verify that DIMMs are correctly installed and seated, then restart server. 2. Start server from PERM image and recover TEMP the system-board and chassis assembly. 18 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    start up the permanent-side image. 2. Replace the system-board and chassis assembly. C700 xxxx A problem has occurred with the system firmware during startup. 1. Shutdown and restart the blade server from the permanent-side image. 2. Go to "Checkout procedure" on page 106. 3. Replace the system
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    to load the second pass of C code 1. Reboot the blade server. 2. Check for server firmware updates; apply if available. 3. Go to "Checkout procedure" on page 106. 4. Replace the system board and chassis assembly. 20 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    on a progress code, follow the suggested actions in the order in which they are listed in the Action column until the problem is resolved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137 to determine which components are CRUs and which components are FRUs. v If an action step is
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    the blade server. 2. Check for server firmware updates; apply server firmware updates; apply if available. 3. Go to "Checkout procedure" on page 106. 4. Replace the system board and chassis assembly. CA00E134 Create memory BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    listed in the Action column until the problem is resolved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137 to determine which service technician. Progress code Description Action CA00E137 Create HEA node 1. Reboot the blade server. 2. Check for server firmware updates
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    module bootlist. 1. Reboot the blade server. 2. Check for server firmware updates; apply if available. 3. Replace the system-board and chassis assembly. CA00E153 End adapter FCODE probing and evaluation 1. Go to " BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    Action column until the problem is resolved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137 to control to operating system (service mode boot) Go to "Boot problem resolution" on page 112. 1. Make sure that: v The bootp server is correctly configured; then, retry the operation
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    changes specified in ibm,client-architecture-support 1. Make sure that: v The bootp server is correctly configured, problems are found with the bootp server or network, replace the system board and chassis assembly. 26 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    problem is resolved. v See Chapter 3, "Parts listing, Types 7988 and 8844 service technician. Progress code Description Action CA00E199 The system is rebooting to enact changes that were specified in the boot image ELF header 1. Make sure that: v The bootp server to open firmware prompt 1. Go
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    system-board and chassis assembly. CA00E1D0 Create PCI SCSI node 1. Go to "Checkout procedure" on page 106. 2. Replace the system-board and chassis assembly. 28 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    problem is resolved. v See Chapter 3, "Parts listing, Types 7988 and 8844 is a USB keyboard the firmware console, but the USB assembly. CA00E1F2 Power on password prompt End self-test sequence on one or more 1. Go to "Checkout procedure" on page 106. boot devices; begin system management services
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    dictionary words 1. Check for server firmware updates; then, install the updates if available and retry the operation. 2. Go to "Checkout procedure" on page 106. 3. Replace the system-board and chassis assembly. 30 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    problem is resolved. v See Chapter 3, "Parts listing, Types 7988 and 8844 service technician. Progress code Description Action CA00E444 The NVRAM size is less than 8K bytes 1. Reboot the blade server. 2. Check for server firmware updates interface/aix access Initializing pfds memory manager 1.
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    blade server. 2. Check for server firmware updates; apply if available. 3. Go to "Checkout procedure" on page 106. 4. Replace the system board and chassis assembly. CA00E885 Initializing set-power BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    column until the problem is resolved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137 service technician. Progress code Description Action CA26FFFF An extended waiting time was required for lpevent to finish 1. Reboot the blade server. 2. Check for server firmware updates
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    not bootable. 1. Replace the media in the device with known-good media or modify the boot list to boot from another bootable device. 2. If the problem remains, go to "Boot problem resolution" on page 112. 34 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    problem is solved. v See Chapter 3, "Parts listing, Types 7988 and 8844 AIX cannot be booted from another device, boot the blade server using the Standalone Diagnostics CD or a NIM server; then, run diagnostics against the failing adapter. v For a Linux operating system, boot the blade server firmware
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    BA00E830 ibm,event-scan init failure 1. Reboot the blade server. 2. Look for server firmware updates; apply if available. 3. Go to "Checkout procedure" on page 106. 4. Replace the system board and chassis assembly. 36 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    partition, an attempt to toggle the power state of a slot has failed. Check for server firmware updates; then, install the updates if available. B2002310 During the startup of a partition, the Go to "Firmware problem isolation" on page partition firmware attempted an operation 127. that failed
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    ; then, install the updates if available. B2008112 During the startup of a partition, a failure Check for server firmware updates; then, install occurred; the startup will not continue. the updates if available. 38 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    ended abnormally; there was a communications problem between this partition and the code that handles resource allocation. Check for server firmware updates; then, install the updates if available. B200F003 During the startup of a partition, the partition processor(s) did not start the firmware
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    =DIMM1 missing and DIMM3 failed; 41=DIMM3 failed; 42=DIMM1 unsupported and DIMM3 failed; 44=DIMM1 and DIMM3 failed; 88=DIMM1 and DIMM3 mismatch) 40 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    problem is solved. v See Chapter 3, "Parts listing, Types 7988 and 8844," Processor x is faulty Replace the system-board and chassis assembly. B400BADD 25C10002 Memory DIMM is not supported 1. Make sure that: v All DIMMs are supported; replace all unsupported DIMMs and restart the blade server
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    "Firmware problem isolation" on page 127. B7000441 Service processor failure. The platform Replace the blade server. encountered an error early in the startup or termination process. B7000443 Service processor failure. Replace the blade server. 42 BladeCenter JS21 Types 7988 and 8844: Problem
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    they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137 to determine which components are CRUs 2. Check for server firmware updates; then, install the updates if available. B7005300 System firmware detected a failure
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    lpevent communication failure 1. Reboot the blade server. 2. Look for server firmware updates; apply if available. 3. Go to "Checkout procedure" on page 106. 4. Replace the system board and chassis assembly. 44 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137 to determine which components The user did not accept the firmware license agreement. 1. Reboot the blade server. 2. Look for server firmware updates; apply if available. 3. Go
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    assembly. BA000091 Unable to load the second-pass C code 1. Reboot the blade server. 2. Look for server firmware updates; apply if available. 3. Go to "Checkout procedure" on page 106. ; then, retry the operation. 46 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137 to determine which components -ROOT-PROP could not find / (root) package 1. Look for server firmware updates; apply if available. 2. Go to "Checkout procedure" on page 106
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    that the network cable is connected, and that the network is active. 2. Look for server firmware updates; apply if available. 3. Go to "Checkout procedure" on page 106. 4. Replace the system board and chassis assembly. 48 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137 to determine which server's DHCP configuration files, for compatibility. BA01D053 DHCP::discover received a reply, but without a message type Insure that the DHCP server
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    of the AIX operating system. Make sure that the machine type, model, and serial number are correct for this server. If this is a new server, check for server firmware updates; then, install the updates if available. 50 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    column until the problem is solved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137 chassis assembly. BA050004 Failed to locate service processor device 1. Go to "Checkout procedure error occurs when the firmware cannot locate any LAN adapters that are supported by the remote IPL
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    of the operating system that the server's processors. supports the server's processors. BA060071 An invalid number of vectors was received from the operating system Boot a newer version of the operating system 52 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137 to determine which trained service technician. Error code Description Action BA060072 client-arch-support software error 1. Look for server firmware updates; apply
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    was a vendor specification error. 1. Check the vendor specification for additional information. problems that are found. 2. Go to "Checkout procedure" on page 106. 3. Replace the system board and chassis assembly. 54 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137 to determine which components are . The error log entry has the details. 1. Check for server firmware updates; apply if available. 2. Go to "Checkout procedure" on page
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    . 1. Retry the operation. 2. Go to "Checkout procedure" on page 106. 3. Replace the USB CD or DVD drive. 4. Replace the system-board and chassis assembly. 56 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137 to determine which components management module USB port. 2. Check for server firmware updates; then, install the updates if available. BA140001 The SCSI read/write
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    the HEA device driver. 1. Check for server firmware updates; apply if available server firmware updates; apply if available. 2. Go to "Checkout procedure" on page 106. 3. Replace the system board and chassis assembly. 58 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137 to determine which components service technician. Error code Description Action BA154060 Failed to initialize the HEA port or queue 1. Check for server firmware updates;
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    assembly. BA180011 PCI bridge probe error, bridge is not usable 1. Go to "Checkout procedure" on page 106. 2. Replace the system-board and chassis assembly. 60 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137 to determine which components are to an adapter, check for adapter firmware updates; apply if available. 2. Check for server firmware updates; apply if available. 3. Go to
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    . If the system is running multiple partitions, make sure that this partition has service authority. BA278004 An invalid firmware update lid was requested Download a new firmware update image and retry the update. 62 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    tools to update the Go to the IBM microcode download web site blade server firmware are incompatible (http://techsupport.services.ibm.com/server/ with this system. lopdiags) and download the latest version of the service aids package for Linux. BA27800A A server firmware update failed due
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    . BA330004 Memory allocation error. 1. Reboot the blade server. 2. Check for server firmware updates; apply if available. 3. Go to "Checkout procedure" on page 106. 4. Replace the system board and chassis assembly. 64 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137 to determine which components service technician. Error code Description Action BA400001 Informational message: DMA trace buffer 1. Check for server firmware updates;
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    Note: Location codes do not indicate the location of the blade server within the BladeCenter unit, they only identify components of the blade server. Location code Um-E1 Um-P1-C1 Um-P1-C2 system for more information). 66 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    is installed). Note: The "diagela" service aid is part of the Linux service aids for hardware diagnostics. The service aids are separate from the operating system and are available for download from the following Web site: http:// techsupport.services.ibm.com/server/lopdiags. Using the SRN tables
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    using the substituted digits as your FFC. Action: Run standalone diagnostics, problem determination procedure for AIX and Linux. If you still get the same SRN, refer to "Failing system-board and chassis assembly. 68 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    page 9. 2. Replace any parts reported by the diagnostic program. 3. Replace the system-board and chassis assembly. Device bus termination power lost or not detected. 1. Check the BladeCenter management module event log. If an error was recorded by the system or if a checkpoint code is displayed on
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    . 3. Replace the system-board and chassis assembly. Device bus interface problem. 1. Check the BladeCenter management module event log. If an error was recorded by the system the system-board and chassis assembly. 70 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    other port of this adapter. 1. Check the BladeCenter management module event log. If an error was were NOT reported, then run AIX diagnostics in problem determination procedure and record and report All system covers are closed. Sensor indicates a power supply has failed. Action: Go to "Performing
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    214 System bus time-out error. 210 System bus protocol/transfer error. 210 Error log analysis indicates an error detected by the memory controller. Action: Go to "Performing the checkout procedure" on page 106. 72 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    physical location codes from the diagnostic problem report screen to determine the FRUs. I/O general bus error. Secondary I/O general bus error. Internal service processor memory error. Internal service processor firmware error. Other internal service processor hardware error. ECC correctable error
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    address parity error. Intermediate or system bus data parity error. Intermediate or system bus time-out error. Intermediate or system bus data parity error. 74 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    memory error. Action: Go to "Performing the checkout procedure" on page 106. Uncorrectable memory power to the site. Action: System resumed normal operation, no action required. Power fault due to manual activation of power are identified on the diagnostics problem report screen. Sensor detected a
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    106. A non-critical error has been detected: correctable error threshold exceeded. Action: Schedule deferred maintenance. Go to "Performing the checkout procedure" on page 106. 76 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    . Refer to the entry MAP in this system unit's system service guide, with the 8-digit error and location codes, for the necessary repair action. If the 8-digit error and location codes were NOT reported, then run diagnostics in problem determination mode and record and report the 8-digit error and
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    driver indicates a hardware problem. B08 Ethernet transceiver test failed. B09 Ethernet 10 base-2 transceiver test failed. 887 Internal loopback test failed. 887 Software error log indicates a hardware problem. 78 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    loopback test failed. External loopback test failed. Software device driver indicates a hardware failure. Fuse test failed. Circuit breaker for Ethernet- network Rerun diagnostics in advanced mode for accurate problem determination. Adapter configuration error. Error log analysis indicates adapter
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    code is displayed on the console, see "POST checkpoint codes" on page 9. 2. If no entry is found, replace the system-board and chassis assembly. 80 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    the console, see "POST checkpoint codes" on page 9. 2. If no entry is found, replace the system-board and chassis assembly. Uncorrectable Memory Error. 1. Check the BladeCenter management module event log; if an error was recorded by the system or if a checkpoint code is displayed on the console
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    threshold exceeded. Memory Control subsystem internal error. Memory Address Error (invalid address or access attempt). Memory Data error (Bad data going to memory). System bus the system-board and chassis assembly. 82 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    A03-00x A03-01x A03-05x A03-07x A03-09x A03-11x A03-12x Description FRU/action I/O Host Bridge address/data parity error. 1. Check the BladeCenter management module event log; if an error was recorded by the system or if a checkpoint code is displayed on the console, see "POST checkpoint codes
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    . Error log analysis indicates an environmental and power warning, but the failure could not be isolated. 1. Check the BladeCenter management module event log; if an error the system-board and chassis assembly. 84 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    "POST checkpoint codes" on page 9. 2. If no entry is found, replace the system-board and chassis assembly. System shutdown due to power supply failure. 1. Check the BladeCenter management module event log; if an error was recorded by the system or if a checkpoint code is displayed on the console
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    chassis assembly. Power Fault specifically due to internal battery failure. 1. Check the BladeCenter management module the Service Processor, but the failure could not be isolated. 1. Check the BladeCenter management BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    SRN A0D-07x A0D-08x A0D-09x A0D-18x A0D-19x A0D-21x A0D-23x A0D-24x Description FRU/action Internal service processor firmware error or incorrect version. 1. Check the BladeCenter management module event log; if an error was recorded by the system or if a checkpoint code is displayed on the
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    code is displayed on the console, see "POST checkpoint codes" on page 9. 2. If no entry is found, replace the system-board and chassis assembly. 88 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    FRU/action The processor has been deconfigured. The system is operating in degraded mode. 1. Check the BladeCenter management module event log undetermined problems" on page 135 A non-critical error has been detected, a system bus time-out error. 1. Check the BladeCenter management module
  • IBM JS21 | Service Guide - Page 106
    chassis assembly. A non-critical error has been detected, an uncorrectable memory error. 1. Check the BladeCenter management module event log; if an error was recorded by the system system-board and chassis assembly. 90 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    2. If no entry is found, replace the system-board and chassis assembly. A non-critical error has been detected, a memory data error (bad data going to memory). 1. Check the BladeCenter management module event log; if an error was recorded by the system or if a checkpoint code is displayed on the
  • IBM JS21 | Service Guide - Page 108
    chassis assembly. A non-critical error has been detected, a system support function error. 1. Check the BladeCenter management module event log; if an error was recorded by the system-board and chassis assembly. 92 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 109
    codes" on page 9. 2. If no entry is found, replace the system-board and chassis assembly. A non-critical error has been detected, an I/O 1. Check the BladeCenter management module event error on non-PCI bus. log; if an error was recorded by the system or if a checkpoint code is displayed on the
  • IBM JS21 | Service Guide - Page 110
    code is displayed on the console, see "POST checkpoint codes" on page 9. 3. If no entry is found, replace the system-board and chassis assembly. 94 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 111
    supply failure. Sensor detected a redundant FRU that has failed. Power fault due to unspecified cause. Internal redundant power supply failure. Fan failure. Non-critical cooling problem, loss of redundant fan. FRU/action 1. Check the BladeCenter management module event log; if an error was recorded
  • IBM JS21 | Service Guide - Page 112
    chassis assembly. Power Fault specifically due to internal battery failure. 1. Check the BladeCenter management module the Service Processor, but the failure could not be isolated. 1. Check the BladeCenter management BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 113
    non-critical error has been detected, an internal service processor memory error. 1. Check the BladeCenter management module event log; if an error was error has been detected,: Internal service processor firmware error or incorrect version. 1. Check the BladeCenter management module event log;
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    code is displayed on the console, see "POST checkpoint codes" on page 9. 2. If no entry is found, replace the system-board and chassis assembly. 98 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 115
    2. If no entry is found, replace the system-board and chassis assembly. A non-critical error has been detected: Clock or PLL Error. 1. Check the BladeCenter management module event log; if an error was recorded by the system or if a checkpoint code is displayed on the console, see "POST checkpoint
  • IBM JS21 | Service Guide - Page 116
    system-board and chassis assembly. Spurious interrupts have exceeded threshold. 1. Check the BladeCenter management module event log; if an error was recorded by the system or if the system-board and chassis assembly. 100 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 117
    Make sure that the device, adapter and diagnostic firmware, and the application software levels are compatible. 2. If you do not find a problem, call your operating-system support person. A write-protect error occurred. 1. Check the BladeCenter management module event log. If an error was recorded
  • IBM JS21 | Service Guide - Page 118
    system-board and chassis assembly. Error log analysis indicates a SCSI bus problem. 1. Check the BladeCenter management module event log. If an error was recorded by the Replace the system-board and chassis assembly. 102 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 119
    v The ventilation holes in the blade server bezel are not blocked. v The management module event log is not reporting any system environmental warnings. 2. If the problem remains, call IBM support. Error log analysis indicates poor signal quality. 1. Check the BladeCenter management module event log
  • IBM JS21 | Service Guide - Page 120
    and chassis assembly (Memory controller) System-board and chassis assembly System-board and chassis assembly 1 GB memory module 512 MB memory module System-board and chassis assembly (Mezzanine bus arbiter problem) 104 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 121
    standard adapter logic problem) System-board and chassis assembly (NVRAM problem) System-board and chassis assembly (floating point processor problem adapter System-board and chassis assembly (cache problem) System-board and chassis assembly (power supply sensor failed) System-board and chassis
  • IBM JS21 | Service Guide - Page 122
    page 10. 2. If the firmware displays an eight-digit error code, see "Attention codes" on page 34 or "Error codes" on page 37. 3. If the firmware displays a service request number (SRN), see "SRN tables" on page 67. 106 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 123
    load the standalone diagnostics is set as the first device in the blade server boot sequence. 2. Turn off the system unit power and wait 45 seconds before proceeding. 3. Turn on the blade server and establish an SOL session. 4. Check for the following responses: a. Progress codes are displayed on
  • IBM JS21 | Service Guide - Page 124
    from the AIX operating system: 1. Log in to the AIX operating system as root user, or use CE login (see "Creating a CE login" on page 168 for more information). If you need help, contact the system operator. 108 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 125
    can be used if the blade server is running a Linux operating system or if an AIX operating system cannot start the concurrent diagnostics program. The latest version of the standalone diagnostics can be downloaded from the World Wide Web at http://www14.software.ibm.com/webapp/set2/sas/f/diags
  • IBM JS21 | Service Guide - Page 126
    example, instead of F3 you can press the Esc key and the 3 key. 7. When testing is complete, press F3 until the Diagnostic Operating Instructions screen is displayed; then press F3 again to exit the diagnostic program. 110 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 127
    AIX concurrent diagnostics" on page 108, "Starting standalone diagnostics from a CD" on page 109, or "Starting standalone diagnostics from a NIM server" on page 110. 2. The Function Selection menu is displayed. Use the steps listed to perform one of the following tasks: v Problem the instruction for
  • IBM JS21 | Service Guide - Page 128
    management-module Web interface, make sure that the media tray is assigned to your blade server: Blade Tasks → Remote Control. 2. Turn the blade server power off; then, turn it on and retry the boot operation. 112 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 129
    -good bootable CD. 4. If possible, try to boot another blade server in the BladeCenter unit to verify that the CD or DVD drive is functional. v If the CD boots on the second server, replace the system-board and chassis assembly in the JS21 blade server you were originally trying to boot. v If the CD
  • IBM JS21 | Service Guide - Page 130
    /cdrom; ln -s /dev/sr0 /dev/cdrom 2. Insert the following line in the /etc/fstab file: /dev/cdrom /media/cdrom auto ro,noauto,user,exec 0 0 114 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    time, in the order shown, restarting the blade server each time. General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137 to determine which components
  • IBM JS21 | Service Guide - Page 132
    is no airflow, the blower is not working. This causes the blade server to overheat and shut down. v Ensure that the SCSI bus and devices are configured correctly. 2. Check the management module event log for errors 116 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 133
    completely and supports USB devices. v The blade server and the monitor are turned on. 2. Replace the keyboard. 3. Replace the management module on the BladeCenter unit; see the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide for your BladeCenter unit
  • IBM JS21 | Service Guide - Page 134
    microprocessor is 2. If no error was logged, restart the blade server and check the management module event log again for error codes. not working correctly) 3. Replace the system-board and chassis assembly. 118 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 135
    for adjusting and testing instructions. If you still cannot find the problem, try using the monitor with another blade server. If the problem remains, see the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide for your BladeCenter unit. The screen is
  • IBM JS21 | Service Guide - Page 136
    unit for details. v The settings in the I/O module are appropriate for the blade server (settings in the I/O module are blade-specific). 2. If the problem remains, see "Solving undetermined problems" on page 135. 120 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 137
    listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137 to determine which blade server (see the ServerProven® list at http://www.ibm.com/servers/eserver/serverproven/compat/us/). v You followed the installation instructions
  • IBM JS21 | Service Guide - Page 138
    the power-control button does not work, remove the blade server from the bay and reseat it. 2. If the problem remains or if you are using an ACPI-aware operating system, suspect the system-board and chassis assembly. 122 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 139
    BladeCenter unit to the electrical sources, and restart the blade server. If the problem remains, see "Solving undetermined problems" on page 135, and the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide for your BladeCenter unit. Software problems
  • IBM JS21 | Service Guide - Page 140
    light path diagnostics switch to relight the LEDs that were lit before you removed the blade server from the BladeCenter unit. The LEDs will remain lit for as long as you press the switch, to a maximum of 25 seconds. 124 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 141
    listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137 to determine which to the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide for your BladeCenter unit for further isolation.
  • IBM JS21 | Service Guide - Page 142
    Manual and Troubleshooting Guide or Problem Determination and Service Guide for your BladeCenter unit for more information). 2. Make sure that the room temperature is not too high. (See "Features and specifications" on page 3 for temperature information.) 126 BladeCenter JS21 Types 7988 and 8844
  • IBM JS21 | Service Guide - Page 143
    memory of the blade server: temporary and permanent. These images are referred to as TEMP and PERM, respectively. The blade server normally starts from the TEMP image, and the PERM image serves as a backup. If the TEMP image becomes damaged, such as from a power failure during a firmware update
  • IBM JS21 | Service Guide - Page 144
    the blade-server cover (see "Removing the blade server cover" on page 145). d. Locate the BIOS code page jumper (J14) on the system board (see "System-board jumpers" on page 8). e. Move the jumper to pins 1 and 2. 128 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    ), reinstall the blade server in the BladeCenter unit (see "Installing the blade server in a BladeCenter unit" on page 144), and restart the blade server. g. Verify that the system starts from the TEMP image (see "Verifying the system firmware levels"). You might need to update the firmware code to
  • IBM JS21 | Service Guide - Page 146
    . 4. Replace the management module (see the documentation for your BladeCenter unit). If these steps do not resolve the problem, it is likely a problem with the blade server. See "Keyboard problems" on page 117. 130 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 147
    blade server is lit, indicating that the blade server is connected to the shared media tray. v The media tray devices work with another blade server. 2. Check if the problem in the drive. If necessary, insert the end of a straightened paper clip into the manual tray-release opening to eject the CD or
  • IBM JS21 | Service Guide - Page 148
    for your BladeCenter unit). If these steps do not resolve the problem, it is likely a problem with the blade server. See "CD or DVD drive problems" on page 114 or "Universal Serial Bus (USB) port problems" on page 123. 132 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 149
    with the blade server. See "Network connection problems" on page 120. Power problems To check for power problems, make sure that: v The LEDs on all the BladeCenter power modules are lit. v Power is being supplied to the BladeCenter unit. v Installation of the blade server type is supported by the
  • IBM JS21 | Service Guide - Page 150
    5. Replace the management module (see the documentation for your BladeCenter unit). If these steps do not resolve the problem, it is likely a problem with the blade server. See "Monitor or video problems" on page 119. 134 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 151
    JS21 Type 7988 or 8844 blade server, you must determine whether the problem is in the blade server or in the BladeCenter unit. v If all of the blade servers have the same symptom, it is probably a BladeCenter unit problem; for more information, see the Hardware Maintenance Manual and Troubleshooting
  • IBM JS21 | Service Guide - Page 152
    , in the same locations v Address jumpers, terminators, and cabling v Software versions and levels v Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup 136 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    are available for the JS21 Type 7988 blade server, and models 31X, 51X, E3X, and E5X of the JS21 Type 8844 blade server. 1 2 3 7 6 5 4 Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU
  • IBM JS21 | Service Guide - Page 154
    Memory, 4 GB DDR2, PC2-4200, 533 MHz (option) 4 Bezel assembly, OEM (Type 7988) 4 Bezel assembly with control panel 5 System-board and chassis assembly, with 2 PPC970MP dual-core microprocessors (Types 8844-51X, 8844 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 155
    ) Label, system service (Type 7988) Myrinet expansion card (option) Zeppo Fibre Channel daughter card assembly (option) CRU No. (Tier 1) 46M5963 26K6459 32R1763 32R2451 32R2434 44T5707 32R2433 44T5704 32R1845 41Y8504 CRU No. (Tier 2) FRU No. Chapter 3. Parts listing, Types 7988 and 8844 139
  • IBM JS21 | Service Guide - Page 156
    140 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 157
    yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your blade server. v Field replaceable unit (FRU): FRUs must be installed only by trained service technicians. See Chapter 3, "Parts listing, Types 7988 and 8844," on page 137
  • IBM JS21 | Service Guide - Page 158
    static electricity. Returning a device or component If you are instructed to return a device or component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. 142 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 159
    unintended consequences. Some configuration information and update options are established according to bay number; if you reinstall the blade server into a different bay, you might have to reconfigure the blade server. To remove the blade server from a BladeCenter unit, complete the following steps
  • IBM JS21 | Service Guide - Page 160
    blade server than the one you removed, you must configure the blade server and you might have to install the blade server operating system (see the Installation and User's Guide for detailed information about these tasks). 144 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service
  • IBM JS21 | Service Guide - Page 161
    vii and "Installation guidelines" on page 141. 2. If the blade server is installed in a BladeCenter unit, remove it (see "Removing the blade server from a BladeCenter unit" on page 143). 3. Press the blade-cover release on each side of the blade server and lift the cover open. 4. Lift the cover from
  • IBM JS21 | Service Guide - Page 162
    the blade server. 2. Pivot the cover to the closed position until it clicks into place. 3. Install the blade server into the BladeCenter unit (see "Installing the blade server in a BladeCenter unit" on page 144). 146 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    blade server is installed in a BladeCenter unit, remove it (see "Removing the blade server from a BladeCenter unit" on page 143). 3. Remove the blade server cover (see "Removing the blade server blade server. 7. If you are instructed to return the bezel assembly, follow all packaging instructions,
  • IBM JS21 | Service Guide - Page 164
    . 3. Install the blade server cover (see "Installing the blade server cover" on page 146). 4. Install the blade server into the BladeCenter unit (see "Installing the blade server in a BladeCenter unit" on page 144). 148 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    and "Installation guidelines" on page 141. 2. If the blade server is installed in a BladeCenter unit, remove it (see "Removing the blade server from a BladeCenter unit" on page 143). 3. Remove the blade server cover (see "Removing the blade server cover" on page 145). 4. Locate the hard disk drive
  • IBM JS21 | Service Guide - Page 166
    . 3. Install the blade server cover (see "Installing the blade server cover" on page 146). 4. Install the blade server into the BladeCenter unit (see "Installing the blade server in a BladeCenter unit" on page 144). 150 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
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    -inline memory module (DIMM), complete the following steps. DIMM Retaining clip 1. Read the safety information that begins on page vii and "Installation guidelines" on page 141. 2. If the blade server is installed in a BladeCenter unit, remove it (see "Removing the blade server from a BladeCenter
  • IBM JS21 | Service Guide - Page 168
    . 7. Install the blade server cover (see "Installing the blade server cover" on page 146). 8. Install the blade server into the BladeCenter unit (see "Installing the blade server in a BladeCenter unit" on page 144). 152 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 169
    " on page 141. 2. If the blade server is installed in a BladeCenter unit, remove it (see "Removing the blade server from a BladeCenter unit" on page 143). 3. Remove the blade server cover (see "Removing the blade server cover" on page 145). 4. Gently pivot the wide end of the card out of the
  • IBM JS21 | Service Guide - Page 170
    the narrow end of blade server cover (see "Installing the blade server cover" on page 146). 5. Install the blade server into the BladeCenter unit (see "Installing the blade server in a BladeCenter unit" on page 144). 154 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 171
    " on page 141. 2. If the blade server is installed in a BladeCenter unit, remove it (see "Removing the blade server from a BladeCenter unit" on page 143). 3. Remove the blade server cover (see "Removing the blade server cover" on page 145). 4. Gently pivot the wide end of the card out of the
  • IBM JS21 | Service Guide - Page 172
    card. 3. Install the blade server cover (see "Removing the blade server cover" on page 145). 4. Install the blade server into the BladeCenter unit (see "Installing the blade server in a BladeCenter unit" on page 144). 156 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 173
    vii and "Installation guidelines" on page 141 2. If the blade server is installed in a BladeCenter unit, remove it (see "Removing the blade server from a BladeCenter unit" on page 143). 3. Remove the blade server cover (see "Removing the blade server cover" on page 145). 4. Locate the battery on the
  • IBM JS21 | Service Guide - Page 174
    interface (see the management module documentation for more information) or the SMS Utility (see "Using the SMS utility" on page 166 for more information). 158 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 175
    and "Installation guidelines" on page 141. 2. If the blade server is installed in a BladeCenter unit, remove it (see "Removing the blade server from a BladeCenter unit" on page 143). 3. Remove the blade server cover (see "Removing the blade server cover" on page 145). 4. Remove the hard disk drive
  • IBM JS21 | Service Guide - Page 176
    ). 3. Install the blade server cover (see "Installing the blade server cover" on page 146). 4. Install the blade server into the BladeCenter unit (see "Installing the blade server in a BladeCenter unit" on page 144). 160 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 177
    " on page 141. 2. If the blade server is installed in a BladeCenter unit, remove it (see "Removing the blade server from a BladeCenter unit" on page 143). 3. Remove the blade server cover (see "Removing the blade server cover" on page 145). 4. If a standard-form-factor expansion card is installed
  • IBM JS21 | Service Guide - Page 178
    ). 3. Install the blade server cover (see "Installing the blade server cover" on page 146). 4. Install the blade server into the BladeCenter unit (see "Installing the blade server in a BladeCenter unit" on page 144). 162 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 179
    Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for the blade server. Replacing the system-board and chassis assembly This section describes how to replace the system
  • IBM JS21 | Service Guide - Page 180
    of the blade server. D105 > Re-enter the model number to verify. 15. Reset the system date and time through the operating system that you installed. For additional information, see your operating-system documentation. 164 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 181
    updates. Important: To avoid problems and to maintain proper system performance, always ensure that the blade server BIOS, service processor, and diagnostic firmware levels are consistent for all blade servers within the BladeCenter unit. You can download the latest firmware from the IBM Support
  • IBM JS21 | Service Guide - Page 182
    the blade server is started. v Progress Indicator History Select this choice to view the progress codes that were displayed on the console during the current startup, the previous startup, and the previous failover startup. 166 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service
  • IBM JS21 | Service Guide - Page 183
    Ethernet controller to an I/O-module bay for the blade server. Note: Other types of blade servers, such as the BladeCenter HS20 Type 8678 blade server, that are installed in the same BladeCenter unit as the JS21 Type 7988 or 8844 blade server might have different Ethernet controller routing. See the
  • IBM JS21 | Service Guide - Page 184
    which controller on the card is routed to which I/O-module bay by performing the same test and using a controller on the expansion card and a compatible switch module or pass-thru module in I/O-module bay 3 or 4. 168 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 185
    a. Go to http://www.ibm.com/systems/support/. b. Under Product support, click BladeCenter. c. Under Popular links, click Software and device drivers. d. Click BladeCenter JS21 to display the matrix of downloadable files for the blade server. Chapter 5. Configuration information and instructions 169
  • IBM JS21 | Service Guide - Page 186
    Instructions for removing and replacing parts in the media tray of the BladeCenter unit are provided in the BladeCenter Type 8677 Problem Determination and Service Guide or BladeCenter Type 8677 Hardware Maintenance Manual and Troubleshooting Guide.) 170 BladeCenter JS21 Types 7988 and 8844: Problem
  • IBM JS21 | Service Guide - Page 187
    about diagnostic tools is in the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide on the IBM Documentation CD that comes with your system. v Go to http://www.ibm.com/systems/support/ and click BladeCenter to check for information to help you solve
  • IBM JS21 | Service Guide - Page 188
    are available Monday through Friday, from 9 a.m. to 6 p.m. IBM Taiwan product service IBM Taiwan product service contact information: IBM Taiwan Corporation 3F, No 7, Song Ren Rd. Taipei, Taiwan Telephone: 0800-016-888 172 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 189
    responsibility to evaluate and verify the operation of any non-IBM product, program, or service. IBM may have patents or pending patent applications covering subject matter states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not
  • IBM JS21 | Service Guide - Page 190
    referring to processor storage, real and virtual storage, or channel volume, KB stands for approximately 1000 bytes, MB stands for approximately 1 000 000 bytes, and GB stands for approximately 1 000 000 000 bytes. 174 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 191
    disk drive bays with the largest currently supported drives available from IBM. Maximum memory may require replacement of the standard memory with an optional memory module. IBM makes no representation or warranties regarding non-IBM products and services that are ServerProven, including but not
  • IBM JS21 | Service Guide - Page 192
    IBM equipment. For information on proper disposal of these batteries, contact IBM at 1-800-426-4333. Have the IBM part number listed on the battery available prior to your call. For Taiwan: Please recycle batteries. 176 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 193
    are labeled to indicate that they are to be collected separately and recycled at end of life. The label on the battery may also include a chemical symbol for the . For proper collection and treatment, contact your local IBM representative. For California: Perchlorate material - special handling may
  • IBM JS21 | Service Guide - Page 194
    the instruction manual, may compatibility. IBM IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 178 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 195
    a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. European Community contact: IBM Technical Regulations Pascalstr. 100, Stuttgart, Germany 70569 Telephone: 0049 (0)711 785 1176 Fax: 0049 (0)711 785 1283 E-mail: tjahn@de
  • IBM JS21 | Service Guide - Page 196
    180 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 197
    143 specifications 3 blade server cover installing 146 removing 145 BladeCenter unit failover support through Ethernet switch modules 167 media tray, checking the status of 170 buttons CD/diskette/USB 5 control panel 4 keyboard/video 4 power-control 5 C caution statements 2 CD drive problems 114
  • IBM JS21 | Service Guide - Page 198
    3 supported 3 memory problems 118 memory specifications 3 microprocessor problems 118 microprocessor specifications 3 minimum configuration 135 monitor problems 119 N network connection problems 120 notes 2 182 BladeCenter JS21 Types 7988 and 8844: Problem Determination and Service Guide
  • IBM JS21 | Service Guide - Page 199
    3 specifications 3 service processor problems 123 service, calling for 136 small-form-factor expansion card installing 154 removing 153 software problems 123 specifications 3 standard-form-factor expansion card installing 156 removing 155 starting PERM image 127 starting the blade server 6 startup
  • IBM JS21 | Service Guide - Page 200
    updating firmware 165 IBM Director 169 utility default boot list 165 open firmware prompt 165 stored boot list 165 system management services (SMS) 165 V verifying system firmware levels 129 video problems 119 W Web site IBM Director 169 product recycling 175 184 BladeCenter JS21 Types 7988 and 8844
  • IBM JS21 | Service Guide - Page 201
  • IBM JS21 | Service Guide - Page 202
    Part Number: 49Y0169 Printed in USA (1P) P/N: 49Y0169
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BladeCenter JS21 Types 7988 and 8844
Problem Determination and Service Guide
±²³