Intermec PB21 PB21 and PB31 Mobile Receipt Printer User Guide
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- Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 1
PB21 | PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 2
, WA 98203 U.S.A. www.intermec.com The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not . Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. ii PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 3
to set up Bluetooth communications. Added information about the AC18 charger to the troubleshooting table. Updated media specifications in Appendix A. Added the cleaning pen to the reader, smart card reader, and upgrading the firmware. PB21 and PB31 Mobile Receipt Printer User Guide iii - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 4
iv PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 5
Information ix Global Services and Support ix Warranty Information ix Web Support ix Send Feedback x Telephone Support x Who Should Read This Manual x Related Documents x 1 Using the PB21 and PB31 Mobile Receipt Printer 1 Introducing the PB21 and PB31 Mobile Receipt Printer 2 What's New - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 6
Support 54 Understanding Error Messages 54 Troubleshooting Printer Problems and Finding Solutions 56 Troubleshooting Communication Problems 58 Using the Line Analyzer in Fingerprint 58 Using Dump Mode in IPL 59 Resetting the Printer 60 vi PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 7
73 Factory Default Settings (Fingerprint Printers 74 Factory Default Settings (IPL Printers 75 Factory Default Settings (ESC/P Printers 76 C IPL and Fingerprint Setup Menus 79 IPL Setup Menu 80 Fingerprint Setup Menu 81 I Index 83 PB21 and PB31 Mobile Receipt Printer User Guide vii - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 8
Contents viii PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 9
the warranty for your Intermec product, visit the Intermec website at www.intermec.com and click Support > Returns and Repairs > Warranty. Web Support Visit the Intermec website at www.intermec.com to download our current manuals (in PDF). PB21 and PB31 Mobile Receipt Printer User Guide ix - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 10
of the PB21/PB31, and how to install, configure, operate, maintain, and troubleshoot it. Related Documents Here are some related Intermec documents you may find useful: • Intermec Fingerprint Command Reference Manual • Intermec Fingerprint Developer's Guide • Intermec Printer Language (IPL) Command - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 11
page, click Printers and Media > Mobile Printers > PB21. 4 Click the Manuals tab. If your product does not have its own product page, click Support > Manuals. Use the Product Category, the Product Family, and Product to find your documentation. PB21 and PB31 Mobile Receipt Printer User Guide xi - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 12
Before You Begin xii PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 13
Use this chapter to familiarize yourself with the PB21 and PB31 mobile receipt printer. This chapter contains these sections: • Introducing the PB21 and PB31 Mobile Receipt Printer • Using the Batteries • Loading Media • Using the Card Readers • Understanding the Display Modes • Printing a Test - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 14
mm per second (4 ips). • 802.1 b/g or Bluetooth radio options. Note: Unless otherwise noted, this manual uses the term "printer" to refer to both the PB21 and PB31 printers. What's New This version of the user guide includes these changes: • Updated the section about the card readers. See "Using the - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 15
PB31 Mobile Receipt Printer Identifying the Parts of the Printer Use this illustration to familiarize yourself with some of the features of the printer PB31 : This illustration shows the important features of the printer Control Panel The printer control panel PB31 printer. Feed button Ready-to - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 16
PB31 Mobile Receipt Printer How to Use the PB21 and PB31 settings. If the printer is printing, pressing this button causes the printer to pause. Press Press to put the printer in Standby mode. In Standby mode, off. Press to turn the printer back on and put in printer. A small icon appears in the screen - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 17
on and operating. One of several conditions: • The printer is out of paper. • The media cover is open. • There is a printer error that requires you to perform an action. For a list of possible problems, see "Troubleshooting the Printer" on page 54. PB21 and PB31 Mobile Receipt Printer User Guide 5 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 18
the PB21 and PB31 Mobile Receipt Printer Understanding the Printer Language Your printer comes with Intermec Printer Language (IPL), Fingerprint, ESC/P, ZSim, and the ability to run any of the printer command languages. The language you select affects the functionality of the printer and how you - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 19
Printer Through the Serial Port" on page 29. 2 Start PrintSet. The Intermec PrintSet dialog box appears. 3 Under My Printers, click the printer you want to work with. 4 Click Printer change the printer language: .y,setlanguage FP -r PB21 and PB31 Mobile Receipt Printer User Guide 7 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 20
menu system appears. 2 Press until you reach Test/Service. 3 Press to enter the Test/Service menu system. 4 Press until you reach CMD Language. 5 Press to enter the CMD Language menu system. 6 Press until you see the language of you want to select. 8 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 21
Button Occurs When: • You insert a battery in the printer. • The printer starts charging the battery. • You plug in the AC adapter. • You open the media door. • You close the media door. • You insert a cable. You press any of the printer buttons. PB21 and PB31 Mobile Receipt Printer User Guide 9 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 22
Chapter 1 - Using the PB21 and PB31 Mobile Receipt Printer Understanding the Printer Sounds (continued) Sound Error Occurs When: • The printer cannot feed paper or print a job because of a hardware issue such as the media door open, a paper jam, or there is no media. • An error occurs such as a - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 23
Chapter 1 - Using the PB21 and PB31 Mobile Receipt Printer • Printer configuration, including network connection settings • Type of media loaded in the printer • Amount of data printed for each label • Threshold at which you configure the low battery warning Use Intermec Model AB27 battery only. Use - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 24
Battery Charger Instructions. • Connect AC power to the printer using a 12 VDC power supply and charge the battery while it is in the printer. The battery takes approximately 3 hours to charge while it is installed in the printer. To charge the battery inside the printer, you need: • an Intermec 12 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 25
saving modes. Follow these guidelines to extend the life of your battery between charges: • Press the Standby button to put the printer in Standby mode. • Remove the battery from the printer if you will not be using it for three days or more. PB21 and PB31 Mobile Receipt Printer User Guide 13 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 26
and PB31 Mobile Receipt Printer • Do not operate the printer when the ambient temperature is -20 °C (-4 °F) or below. Using the printer in use roll or fanfold receipt media with the printer. The printer ships with a test page printed to verify that the printer works. To load media 1 Press the blue - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 27
Printer 2 Insert a roll of media. Make sure you load the media clockwise so that it pulls off the core from the bottom of the printer. 3 Pull out 8 cm (3 in) of the media, and then close the media cover. 4 Press the Feed button to advance the media. PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 28
reader 1 Set up a wireless connection between your printer and your Intermec mobile computer. For help, see "Connecting the Printer to Your Network" on page 31. 2 On your mobile computer, start an application that can read magnetic stripe data. 16 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 29
Chapter 1 - Using the PB21 and PB31 Mobile Receipt Printer 3 Place the readable end of the card against the smart card reader 1 Set up a wireless connection between your printer and your Intermec mobile computer. For help, see "Connecting the Printer to Your Network" on page 31. 2 On your mobile - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 30
Chapter 1 - Using the PB21 and PB31 Mobile Receipt Printer 3 Orient the smart card with the chip facing the printer. smart card chip 4 Insert the card into the smart card reader. 18 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 31
, and the printer language and version. IPL 12.0.0 The PB21 and PB31 in Ready Mode Understanding Information Mode When the printer is in Information the last information screen, the printer exits Information mode. I/O serial 8N1 9600 OK The PB21 and PB31 in Information Mode To enter Information - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 32
job (Fingerprint or IPL) or press and hold the Pause button in ESC/P. Understanding Setup Mode Use Setup mode to change the settings on the printer. SETUP: SER-COM OK Sample Setup Mode Screen 20 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 33
Chapter 1 - Using the PB21 and PB31 Mobile Receipt Printer To enter or exit Setup mode • Press the Setup button. After you enter Setup mode, there are two editing mode you have a plus sign and a right arrow to change the value of numeric fields. PB21 and PB31 Mobile Receipt Printer User Guide 21 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 34
Error Messages" on page 54 for information on how to fix the problem. Understanding Test Mode Use Test mode to verify printer settings, test printing, restore factory default settings, or enter Dump mode for troubleshooting purposes. Two test modes are available: Test mode and Extended Test mode - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 35
communication ports are printed. 4 Press Feed to exit Dump mode. After you exit Dump mode, the printer returns to Ready mode. For more information on Dump mode, see "Troubleshooting Communication Problems" on page 58. Using Extended Test Mode Use Extended Test mode to run additional diagnostic tests - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 36
Troubleshooting Communication Problems" on page 58. This option restores the factory default settings. Press to select this option and then follow the instructions on the screen. This option exits Extended Test mode and puts the printer sub-levels. 24 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 37
/P supports six types of setup commands: • Bluetooth: set Bluetooth parameters • Download: download fonts and graphics to the printer • Easy print mode: print receipts, tickets, and reports • Line printer mode: print receipts, tickets, and reports PB21 and PB31 Mobile Receipt Printer User Guide 25 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 38
If you cannot get the test page information to print, see "Troubleshooting the Printer" on page 54. To print a test page with a printer using IPL 1 Press the Setup button. 2 Press until you reach Test/Service. 3 Press to enter the Test/Service menu system. 4 Press to enter the Testprint Config menu - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 39
2 Configuring the PB21 and PB31 This chapter contains these sections: • Connecting the Printer to Your PC • Connecting the Printer to Your Network • Configuring the Printer Settings • Downloading Fonts and Graphics 27 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 40
downloads page for the printer www.intermec.com/support/downloads/index.aspx. • USB cable (P/N 321-611-xxx). To connect the printer through a USB Installation Information screen appears. Clear the Run Add Print Wizard after unpacking drivers check box and click Finish. 6 On the New Hardware Wizard - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 41
Or, in the General Tasks list, click Add printer. 4 Click Next. 5 Select Serial, and then click Next. 6 Make sure that the COM Port is set to the correct serial port, and that Automatically detect communication parameters is selected. Click Next. PB21 and PB31 Mobile Receipt Printer User Guide 29 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 42
boxes, and then click OK: • Send line ends with line feed • Echo typed characters locally • Append line feeds to incoming line ends 30 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 43
scanners, such as the SF51 and the SR61. You can create the bar code labels you need to connect the printer to a Bluetooth scanner using EasySet software. You can download a free version of EasySet from the Intermec website at www.intermec.com. PB21 and PB31 Mobile Receipt Printer User Guide 31 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 44
manual. Note: For maximum security, you need to configure a Bluetooth passcode for the printer. The default passcode for the PB21 and PB31 Understanding Bluetooth Radio Icons Icon Description The Bluetooth radio is on and the printer is not connected to a serial cable. The Bluetooth radio is turned - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 45
communications. This manual assumes that you have already set up your wireless communications network including your access points. These procedures include information on setting up wireless security for both IPL and Fingerprint versions of the printer. The printer supports these authentication - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 46
a communications program, like HyperTerminal, and configure these serial port parameters: Parameter Baud rate Data bits Parity Stop bits Default Setting 115200 8 None 1 34 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 47
to use certificates for validation, transfer the certificate to the printer. The printer can accept .pfx, .pem, and .der certificates. 6 Verify that the printer is connected to the access point and make sure it has an IP address allocated to it. PB21 and PB31 Mobile Receipt Printer User Guide 35 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 48
Intermec Fingerprint Developer's Guide or the IPL Developer's Guide. You can download both documents from the Intermec website at www.intermec.com. Configuring Wireless Printing Using IPL Use these procedures to configure your printer of "pass." 36 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 49
password for logging in as an admin is "pass." If you changed the password, you need to use your password instead of "pass." PB21 and PB31 Mobile Receipt Printer User Guide 37 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 50
Chapter 2 - Configuring the PB21 and PB31 2 Send one of these commands to enable WPA-802.1x or WPA2802.1x authentication. You should also send ws, .SERVER_CN2,xxxxxxxxxx where xxxxxxxxxx can be a value from 0 to 64 characters. 38 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 51
Wireless Printing Using Fingerprint Use these procedures to configure your printer with Fingerprint for wireless printing. To configure the printer to use WEP authentication 1 Send these commands to "wlan","ACTIVE","1" setup write "wlan","uart1:" PB21 and PB31 Mobile Receipt Printer User Guide 39 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 52
Chapter 2 - Configuring the PB21 and PB31 To configure the printer to use WPA-PSK or WPA2-PSK mode 1 Send these commands to login as an admin and set "wlan","uart1:" 3 To view the 802.1x values, send this command: setup write "8021x","uart1:" 40 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 53
Chapter 2 - Configuring the PB21 and PB31 4 Send these commands to configure the EAP_TYPE: setup "8021x","EAP_TYPE","xxxx" where xxxx can be OFF, LEAP to send this command several times for the wireless station to connect: setup "wlan","ACTIVE","1" PB21 and PB31 Mobile Receipt Printer User Guide 41 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 54
download from the Intermec website. PrintSet can communicate with your printer through a serial cable or a network connection. It works on all PCs running Windows 98 (or later). PrintSet allows you to easily change all of the setup parameters. It also includes setup wizards to guide you through some - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 55
Command Reference Manual, the Intermec Printer Language (IPL) Command Reference Manual, the ESC/P Programmer's Reference Manual or SmartSystems online help. You can download these documents from the Intermec website at www.intermec.com. PB21 and PB31 Mobile Receipt Printer User Guide 43 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 56
the printer language to IPL, Fingerprint, or ESC/P. For help, see "Changing the Printer Language" on page 7. 2 Connect your printer to your printer using a serial cable. For help, see "Connecting the Printer Through the Serial Port" on page 29. 44 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 57
Chapter 2 - Configuring the PB21 and PB31 3 Download the firmware upgrade file (.bin) to your PC: a Go to www.intermec.com. b Click Support > Downloads. c Use the Product Category, Product Family, and Product fields, to select the printer model. d Click Submit. The available software appears. e - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 58
location on your PC: a Go to www.intermec.com. b Click Support > Downloads. c Use the Product Category, Product Family, and Product fields, to select the printer model. d Click Submit. The available software button to exit. 5 Start a web browser. 46 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 59
and password. 9 Browse to the firmware upgrade file (.bin) and select it. 10 Click Upgrade. Wait approximately 5 minutes for the firmware upgrade to finish. The printer automatically reboots. PB21 and PB31 Mobile Receipt Printer User Guide 47 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 60
is on. 3 Download the firmware upgrade file (.bin) to your PC: a Go to www.intermec.com. b Click Support > Downloads. c Use the Product Category, Product Family, and Product fields, to select the printer model. d Click Submit. The available software appears. e Download the latest firmware version to - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 61
29. 2 Download the firmware upgrade file (.bin) to your PC: a Go to www.intermec.com. b Click Support > Downloads. c Use the Product Category, Product Family, and Product fields, to select the printer model. d Click Submit. The available software appears. e Download the latest firmware version to - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 62
Go to www.intermec.com. b Click Support > Downloads. c Use the Product Category, Product Family, and Product fields, to select the printer model. d Click , like HyperTerminal. 4 Reboot the printer. 5 Press Esc. 6 Type this command: {SYS:USH} 50 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 63
the Intermec Fingerprint Command Reference Manual, the Intermec Fingerprint Developer's Guide, the ESC/P Programmer's Reference Manual, or SmartSystems online help. You can download these documents from the Intermec website at www.intermec.com. PB21 and PB31 Mobile Receipt Printer User Guide 51 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 64
Chapter 2 - Configuring the PB21 and PB31 52 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 65
3 Troubleshooting and Maintaining the PB21 and PB31 Use this chapter to solve problems you may encounter while using the PB21 and PB31. This chapter contains these sections: • Troubleshooting the Printer • Resetting the Printer • Cleaning the Printer 53 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 66
to fix most of the problems and you will find solutions in "Troubleshooting Printer Problems and Finding Solutions" on page 56. If you cannot find the answer to your problem, you may need to contact Product Support. Contacting Product Support Before you call Intermec Product Support, you may want to - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 67
Chapter 3 - Troubleshooting and Maintaining the PB21 and PB31 Possible Printer Error Icons and Messages Error Icon Error Message Description Pause The print job is paused. Paper out (IPL) The printer is out of paper. Load a new roll of Out of Paper (Fingerprint) media. For help, see "Loading - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 68
and Maintaining the PB21 and PB31 Possible Printer Error Icons and Messages (continued) Error Icon Error Message Door open Description The printer is not completely closed. Press down on the media cover to make sure it is latched. Troubleshooting Printer Problems and Finding Solutions Use this - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 69
Troubleshooting and Maintaining the PB21 and PB31 Printer Problems and Solutions (continued) Problem Possible Solution The printer Instructions. • Contact Intermec Product Support. The test pages do not print. • Make sure that the blue light is not blinking. If it is, make sure your printer - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 70
the quality of the media. Use only Intermec media to ensure superior print quality and product performance. • Check that the printer is set to the appropriate Constant/Factory or sensitivity number for the media you are using. Troubleshooting Communication Problems Use Dump mode to verify that the - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 71
Test/Service. 3 Press to enter the Test/Service menu. 4 Press until you reach Data Dump and then press . 5 Press to select Yes and then press . 6 Cold boot the printer to exit Dump mode. For help, see the next procedure, Resetting the Printer. PB21 and PB31 Mobile Receipt Printer User Guide 59 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 72
. Make sure to clean these parts: • Printhead • Platen roller • Paper sensors • Tear bar • Printer exterior • Media compartment To avoid possible personal injury or damage to the printer, never insert any pointed or sharp objects into the printer. 60 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 73
- Troubleshooting and Maintaining the PB21 and PB31 Use only the cleaning agents specified in this section. Intermec is not responsible for damage caused by any other cleaning materials used on this printer. Platen roller Tear bar Paper sensor Printhead PB21 and PB31 Mobile Receipt Printer: You - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 74
Chapter 3 - Troubleshooting and Maintaining the PB21 and PB31 5 Repeat Steps 3 and 4 if necessary. 6 Allow the the Intermec cleaning swab. Be sure to clean these parts using the cleaning swab: • Paper sensors • Tear bar Cleaning the Printer Exterior Make sure to keep the exterior of the printer clean - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 75
Troubleshooting and Maintaining the PB21 and PB31 Cleaning the Printer Media Compartment To clean the printer interior 1 Open the media cover. 2 Remove the media and ribbon. 3 Use a brush or air blow the compartment. Make sure the paper sensors are free of dust. PB21 and PB31 Mobile Receipt Printer - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 76
Chapter 3 - Troubleshooting and Maintaining the PB21 and PB31 64 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 77
A Specifications 65 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 78
: Sealing: -15 °C to 50 °C (-5 °F to 122 °F) -30 °C to 70 °C (-22 °F to 158 °F) 0 °C to 45 °C (32 °F to 113 °F) 10 to 90% non-condensing IP54 is used. Paper path and card reader slots are excluded from IP54. Memory RAM: Flash: 16 MB 64 MB 66 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 79
of the media that is thermally sensitive. • You can use higher caliper media in the printer, but print quality will be reduced. • Receipt roll stock media is supplied as a continuous of roll) on the side of the paper that is thermally sensitive. PB21 and PB31 Mobile Receipt Printer User Guide 67 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 80
. Intermec recommends that you test the media in your application. Supported Media The printer supports tag and receipt media. Receipt media is supported in both a top coated and an uncoated paper in continuous roll stock only. The default media sensitivity number is 180. Use this table as a guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 81
Pinouts (Printer End) PIn Signal 1 HHC RXD 3 HHC CTS 5 HHC RTS 6 HHC TXD 8 GND Description Receive data from host (input) Clear to send from printer (output) Request to send from host (input) Transmit data to printer (output) Ground PB21 and PB31 Mobile Receipt Printer User Guide 69 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 82
) Ring indicator USB Interface To use the USB interface to print from a PC, you need to have the Intermec InterDriver printer driver installed on your PC. For help setting up USB communications, see "Connecting the Printer Through the USB Interface" on page 28. The USB cable that ships with the - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 83
does not ship in the box with the printer but may be purchased from www.intermec.com. Media Core Use the media core to hold the media in place. The 0.75 inch media core ships with the printer. You can also order the 0.4 inch media core separately. PB21 and PB31 Mobile Receipt Printer User Guide 71 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 84
the handstrap to easily carry the printer. The wide padded strap makes it comfortable to wear the printer for long periods of time Serial Cable The serial adapter is an 8-pin DIN to DB9 connector that connects from the printer to your desktop PC. 72 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 85
B Default Settings 73 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 86
Appendix B - Default Settings Factory Default Settings (Fingerprint Printers) Factory Default Settings for Fingerprint Printers Setting Xstart Display Orientation Contrast Media Width Length Test 0% 0 80 40 Off 75 mm/s 0 0 7.4 V 20 sec 30 min 74 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 87
Default Settings for Fingerprint Printers (continued) Setting Bluetooth Discoverable Connectable Encryption Authentication Reserve printer Device name Passcode Default Value Enable Enable Sleep timer Standby timer 180 3 ips 7.4 V 20 sec 30 min PB21 and PB31 Mobile Receipt Printer User Guide 75 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 88
Connectable Encryption Authentication Reserve printer Device name Passcode Default Value 115200 8 Printers) Factory Default Settings for ESC/P Printers Setting Auto detect printer Media dark adjust Print speed Default Value Enable 100 75 mm/s 76 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 89
Sleep timer Standby timer Bluetooth Discoverable Connectable Encryption Authentication Reserve printer Device name Passcode Serial-Com Baud rate Data bits Parity Stop bits 8 None 1 XON/XOFF DHCP and BOOTP 0.0.0.0 0.0.0.0 0.0.0.0 0.0.0.0 Unique PB21 and PB31 Mobile Receipt Printer User Guide 77 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 90
Appendix B - Default Settings 78 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 91
C IPL and Fingerprint Setup Menus 79 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 92
PARITY STOPBITS PROTOCOL Setup NETWORK TEST/SERVICE IP SELECTION TESTPRINT IP ADDRESS CONFIG MEDIA CONFIGURATION MEDIA TYPE PWRUP EMULATION PAPER TYPE PRINT SPEED POWER LOW BATTERY X FORM ADJ DOTS Y ADVANCED THERMAL MGMT MIN SPEED 80 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 93
SIZE STOPADJ XSTART WIDTH LENGTH MEDIA TYPE LABEL (w GAPS) PAPER TYPE CONTRAST TESTFEED TESTFEED MODE LEN (SLOW MODE) ADVANCED PRINT TEST LSS AUTO LSS MANUAL CLIP DEFAULT LTS LTS VALUE LTS ADJUST LTS TEST THERMAL MGMT MIN SPEED PB21 and PB31 Mobile Receipt Printer User Guide 81 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 94
Appendix C - IPL and Fingerprint Setup Menus 82 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 95
I Index 83 - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 96
55 out of paper 55 pause 55 printhead hot 55 upgrading 55 Error mode 22 ESC/P changing printer language 8 default settings 76 setup commands 25 F Fingerprint changing printer language 7 dsceoetnfuafpuiglmtusreiennttuginw2g4isr,e78le41s,s7p5rinting 39 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 97
a test page 26 Ready-to-Work indicator 5 soft keys 5 sounds, understanding 9 troubleshooting problems 56 using the batteries 10 using the buttons 4 Printer Home Page, upgrading firmware 46 printer language changing using ESC/P 8 changing using Fingerprint 7 changing using IPL 7 changing - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 98
66 Test mode 22 test page, printing 26 troubleshooting communication problems 58 contacting product support 54 error messages 54 printer problems and solutions 56 using Dump mode in IPL 59 with Fingerprint 40 configuring with IPL 37 86 PB21 and PB31 Mobile Receipt Printer User Guide - Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 99
- Intermec PB21 | PB21 and PB31 Mobile Receipt Printer User Guide - Page 100
Worldwide Headquarters 6001 36th Avenue West Everett, Washington 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2013 Intermec Technologies Corporation. All rights reserved. PB21 and PB31 Mobile Receipt Printer User Guide *934-051-004* P/N 934-051-004
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Mobile Receipt Printer
User Guide