Kyocera ECOSYS FS-2020D FS-2020D/3920DN/4020DN Operation Guide (Basic)
Kyocera ECOSYS FS-2020D Manual
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- Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 1
FS-2020D FS-3920DN FS-4020DN OPERATION GUIDE Please read this Operation Guide before using this machine. Keep it close to the machine for easy reference. - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 2
how to load paper, print, replace toner, clean the printer, and troubleshooting. Advanced Operation Guide Explains paper guidelines, how to use the operation panel and possible connections between the printer and the computer. Installation Guide Explains how to install this printer, as well as - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 3
General Information 4-2 Toner Container Replacement 4-2 Cleaning the Printer 4-7 Prolonged Non-Use and Moving of the Printer 4-8 5 Troubleshooting 5-1 General Guidelines 5-2 Print Quality Problems 5-3 Error Messages 5-5 Ready, Data, and Attention Indicators 5-11 Clearing Paper Jams 5-12 - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 4
ii - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 5
this information before using your machine. This chapter provides information on the following topics: Legal Information iv License Agreements v Safety Information xi Symbols xvi Installation Precautions xvii Precautions for Use xix About the Operation Guide xxi Conventions in This - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 6
or in connection with the sale of the page printer, are protected by copyright. All rights are reserved. Copying or other reproduction of all or part of this guide, or any copyrightable subject matter without the prior written consent of Kyocera Mita Corporation is prohibited. Any copies made of all - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 7
("IBM"). THIS DOCUMENT DEFINES THE TERMS AND CONDITIONS UNDER WHICH THE SOFTWARE IS BEING LICENSED TO YOU BY IBM. IF YOU DO NOT AGREE license, you may use the Programs only with the device on which they are installed and transfer possession of the Programs and the device to another party. If you - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 8
need to have access to the fonts on more than three printers, you need to acquire a multi-user license agreement which can be obtained from Monotype Imaging. Monotype Imaging retains all rights, title and interest to the Software and Typefaces and no rights are granted to you other than a License - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 9
EXCLUDED. 9. Your exclusive remedy and the sole liability of Monotype Imaging in connection with the Software and Typefaces is repair or replacement of defective parts, upon their return to Monotype Imaging. 10. IN NO EVENT WILL MONOTYPE IMAGING BE LIABLE FOR LOST PROFITS, LOST DATA, OR ANY OTHER - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 10
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Original SSLeay License - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 11
Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: "This product includes software written by Tim Hudson ([email protected])" THIS SOFTWARE TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 12
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions responsible for compliance could void the userÅfs authority to operate the equipment. This device discharge to the printer's internal electronics - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 13
exposure. Radio Frequency Transmitter This machine contains a transmitter module. We, the manufacturer (Kyocera Mita Corporation) hereby declare that this equipment (page printer), models FS-2020D/FS-3920DN/FS-4020DN are in compliance with the essential requirements and other relevant provisions of - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 14
with the CDRH regulations must be attached to laser products marketed in the United States. Ozone Concentration These printers generate ozone gas (O3), which may concentrate in the place of installation and cause an unpleasant smell. To minimize the concentration of ozone gas to less than 0.1ppm, we - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 15
that the product Product name: Page Printer Model name: FS-2020D/FS-3920DN/FS-4020DN Description of devices: This Page Printer Model FS-4020DN is 28ppm (FS-2020D is the 30ppm, FS-3920DN is the 35ppm); A4 size and utilizes plain paper; dry toner; etc. The printer can be equipped with several optional - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 16
Kyocera Mita Australia Pty., Ltd. 6-10 Talavera Road, North Ryde, NSW 2113, Australia Telephone: +61 2- paper as a duplex printing, it is possible to lower the amount of paper used. Recycled Paper This printer supports recycled paper which reduces the load on the environment. Your sales or service - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 17
Energy Star (ENERGY STAR®) Program We have determined as a participating company in the International Energy Star Program that this product is compliant with the standards laid out in the International Energy Star Program. xv - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 18
[Remove the power plug from the outlet] .... [Always connect the machine to an outlet with a ground connection] Please contact your service representative to order a replacement if the safety warnings in this Operation Guide are illegible or if the guide itself is missing. (fee required) xvi - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 19
dirt become attached to the power plug, clean the plug to avoid the danger of fire and performance of the machine. Install in an air-conditioned room . • Avoid locations near a window or with exposure to direct sunlight to one's health. If, however, the printer is used over a long period of time - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 20
short. If an earth connection is not possible, contact your service representative. Other precautions Connect the power plug to the closest outlet main disconnect device. Ensure that the socket/outlet is located/installed near the equipment and is easily accessible. Handling of plastic bags - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 21
the outlet and then contact your service representative. If anything harmful (paper clips, water, other fluids, etc.) falls into the machine, turn the main power switch off ({) immediately. Next, be , always remove the power plug from the outlet when performing cleaning operations. Introduction-xix - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 22
Introduction-xx If dust accumulates within the machine, there is a danger of fire or other trouble. It is therefore recommended that you consult with your service representative in regard to cleaning of internal parts. This is particularly effective if accomplished prior to seasons of high humidity - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 23
, and use the application software included in the CD-ROM. 4 Maintenance This chapter explains how to replace the toner container and how to care for your printer. 5 Troubleshooting This chapter explains how to handle printer problems that may occur, such as paper jams. 6 Appendix This chapter lists - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 24
the software. Bracket Bold Used to denote operation panel keys. Note Used to provide additional or useful information about a function or feature. Select the printer you want to install, and click Next. If TCP/IP is set to Off, use U or V to select On and press [OK]. Note Do not remove the toner - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 25
functions. Try to be familiar with the names and functions of these parts for correct use and optimal performance. Components at the Front of the Printer 1-2 Components at the Rear of the - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 26
the Printer 23 1 8 7 4 5 6 1 Top Cover 2 Paper Stopper 3 Top Tray 4 Right Cover 5 Operation Panel 6 USB Memory Slot 7 Paper Cassette 8 MP (Multi-Purpose) Tray Components at the Left of the Printer and Internal Components 2 1 4 3 1 Left Cover 2 Toner Container 3 Power Switch 4 Waste Toner Box - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 27
Components at the Rear of the Printer 1 2 3 4 6 5 7 1 USB Interface Connector 2 Network Indicators (FS-3920DN/FS-4020DN only) 3 Network Interface Connector (FS-3920DN/FS-4020DN only) 4 Parallel Interface Connector 5 Power Cord Connector 6 Rear Unit 7 Option Interface Slot (Network/CF card/Hard - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 28
Operation Panel 1 2 7 3 6 5 4 1 Indicators 2 Message Display 3 Cursor Keys 4 [GO] Key 5 [Cancel] Key 6 [OK] Key 7 [MENU] Key 1-4 Machine Parts - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 29
2 Loading Paper This chapter explains the procedure for loading paper in the cassette and the MP tray. Loading Paper into the Cassette 2-2 Loading Paper into MP (Multi-Purpose) Tray 2-6 Loading Envelopes into the MP Tray 2-8 Loading Paper 2-1 - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 30
into the Cassette The paper cassette can accommodate A6 (FS-2020D: A5) to A4/Letter and Legal size paper and can hold approximately 500 sheets. 1 Pull the paper cassette all the way out of the printer. IMPORTANT When pulling the cassette out of the printer, ensure it is supported and does not fall - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 31
size paper, move the paper guides and paper stopper all the way out, insert the paper, then adjust the paper guides and paper stopper to the size of the paper. Adjust them so that they are in light contact with the paper. 6 Fan the paper, then tap it on a level surface to avoid media jams or - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 32
not folded, curled, or damaged. Note Do not load more paper than will fit under the load limits on the paper guides. 8 Set the stack of paper so that it is under the clips as shown. 9 Insert the paper cassette into the slot in the printer. Push it straight in as far as it will go - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 33
There is a paper gauge on the right side of the front of the paper cassette to indicate the remaining paper supply. When paper is exhausted, the pointer will go down to the level of (empty). Loading Paper 2-5 - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 34
surface to avoid media jams or skewed printing. 2 Pull the MP tray towards you until it stops. 3 Pull out the subtray. 4 Adjust the position of the paper guides on the MP tray. Standard paper sizes are marked on the MP tray. For standard paper sizes, slide the paper guides to the position marked - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 35
will then come out flat. When loading envelope, place with the envelope flap closed and keep the printing side face-up. Insert envelope against the guide with the flap on the front or left side until they stop. 6 Set the MP tray paper size on the printer's operation panel. Refer to the Setting MP - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 36
into the MP Tray To print on the envelopes, follow the instructions below. 1 Open the rear unit. 2 Press the green buttons to change the thickness of paper. CAUTION The fuser unit inside the printer is hot. Do not touch it with your hands as it may result in burn injury. 3 Close the rear unit - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 37
included in the CD-ROM. Connections Changing Network Interface Parameters Printing a Network Interface Status Page Installing the Printer Driver Printing from Application Software Status Monitor Uninstalling Software (Windows PC) 3-2 3-4 3-12 3-13 3-19 3-20 3-24 Connecting and Printing 3-1 - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 38
cable that complies with IEEE 1284 standards. For optimum performance, install the printer close to the PC. The connection cable should be shielded and no longer than 3 meters (10 feet) long. The cable is solid separately. 2 Connect the other side of the parallel cable to the computer's interface - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 39
3 Press the Power Switch to On ( | ). The printer begins to warm up. IMPORTANT If you install the starter toner container and switch on the power, after a moment the message Please wait(Adding toner) is displayed. When the printer is first switched on after toner installation, there will be a delay - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 40
Network >TCP/IP Off Changing Network Interface Parameters This printer supports TCP/IP, TCP/IP (IPv6), NetWare, AppleTalk, IPP, SSL Server, IPSec protocols, and Security Level. For more information, refer to the Advanced Operation Guide. Note After all network related settings have been done, turn - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 41
V to move the blinking cursor to the number you want to change (000 to 255). Use Y and Z to move the cursor right and left. Note Check with your network administrator for the network address settings. 5 Press [OK]. 6 Press [MENU]. The display returns to Ready. Connecting and Printing 3-5 - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 42
RA(Stateless) and DHCPv6. >>DHCPv6 ?Off Security 4 Press U or V to select On or Off as the setting for RA(Stateless) and DHCPv6. Note Check with your network administrator for the network address settings. 5 Press [OK]. 6 Press [MENU]. The display returns to Ready. NetWare, AppleTalk, IPP, SSL - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 43
AppleTalk, IPP, SSL Server or IPSec to connect to a network, you must enter an administrator password and press [OK]. The default setting is the numeric part of your printer's model name. If you use FS-2020D, enter "2020". >NetWare On Set this item to On when you connect to a network using NetWare - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 44
Security Level to High. >NetWare > On >>Frame Type Auto NetWare This section explains the procedure for enabling NetWare. 1 Enter the administrator ID and password. Then, if NetWare is set to Off, use U or V to select On and press [OK]. 2 Press Z. >>Frame Type ?Auto 3 Press [OK]. A blinking - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 45
[OK] again. 4 Press [MENU]. The display returns to Ready. IPP This section explains the procedure for enabling IPP. 1 Enter the administrator ID and password. Then, if IPP is set to Off, use U or V to select On. 2 Press [OK]. A blinking question mark (?) appears. 3 Press [OK] again. 4 Press [MENU - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 46
explains the procedure for enabling SSL Server. 1 Enter the administrator ID and password. Then, if SSL Server is set to Off, use U or V . IPSec This section explains the procedure for enabling IPSec. 1 Enter the administrator ID and password. Then, if IPSec is set to Off, use U or V to select On. - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 47
>Security Level High Security Level Security Level is primarily a menu used by service personnel for maintenance work. There is no need for customers to use this menu. Connecting and Printing 3-11 - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 48
/Maintenance is used to adjust the print quality and to carry out printer maintenance. The options available in Adjust/Maintenance are as follows: • Restart Printer • Service IMPORTANT Service is primarily a menu used by service personnel for maintenance work. There is no need for customers to use - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 49
Installing the Printer Driver According to the instructions of the Installation Guide, connect the PC to the printer and turn on them to install the printer driver. For more information on printer driver, refer to the KX Driver User Guide in the CDROM. Installing the Printer Driver on Windows PC - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 50
the settings and click Install. Printer driver installation starts. Note During any point in the installation process, if the Windows Security warning dialog box appears, click Install this driver software anyway. If the Hardware Installation screen appears in Windows XP, click Continue Anyway - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 51
the settings and click Install. Printer driver installation starts. Note During any point in the installation process, if the Windows Security warning dialog box appears, click Install this driver software anyway. If the Hardware Installation screen appears in Windows XP, click Continue Anyway - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 52
Only or OS X 10.4 or higher depending on your Mac OS version. 5 Double-click Kyocera OS X x.x. 6 The printer driver installation program starts up. 7 Choose Select Destination, Installation Type and then install the printer driver as directed by the instructions in the installation software. Note In - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 53
Fax. 9 Click the plus symbol (+) to add the installed printer driver. 10 Click the IP icon for an IP connection or the AppleTalk icon for an AppleTalk connection and then enter the IP address and printer name. 11 Select the installed printer driver and click Add. 12 Select the options available for - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 54
13The selected printer is added. This completes the printer setup procedure. 3-18 Connecting and Printing - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 55
by clicking Properties to open the Properties dialog box. 1 Load the paper required into the paper cassette. 2 From the application File menu, select Print. The Print dialog box appears. 3 Click the drop-down list of printer names. All the installed printers are listed. Click the name of the - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 56
provides an ongoing reporting function. It also allows you to specify and modify settings for printers not included in the KX Driver. The Status Monitor is installed automatically during KX Driver installation. Accessing the Status Monitor Use either of the methods listed below to launch the Status - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 57
Status Monitor icon is displayed in the taskbar notification area when the Status Monitor is running. When you position the cursor over the icon, the printer name appears. Connecting and Printing 3-21 - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 58
Browse to search for the sound file. Use Text to speech Select this check box to enter text you would like to hear played for events. Although a sound file is unnecessary, this function is applicable for Windows XP and Windows Vista. To use this function, follow these steps. 1 Select Enable Event - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 59
Tab The Appearance tab is contains the following items. Enlarge window Doubles the size of the Status Monitor window. Always on top Positions the Status Monitor in front of other active windows. Transparency Displays the Status Monitor as a transparent window. Connecting and Printing 3-23 - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 60
the procedure used to install the printer driver, click Remove Software. The Kyocera Uninstaller wizard appears. 4 Select the software package to remove. 5 Click Uninstall. Note In Windows Vista, Remove Driver and Package screen appears. Select Remove driver and driver package, and click OK - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 61
4 Maintenance This chapter explains how to replace the toner container and clean the printer. General Information 4-2 Toner Container Replacement 4-2 Cleaning the Printer 4-7 Prolonged Non-Use and Moving of the Printer 4-8 Maintenance 4-1 - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 62
6,000 pages (FS-2020D). Toner Kits For best results, we recommend that you only use genuine Kyocera Parts and Supplies. A new toner kit contains the following items: • Toner Container • Plastic waste bag for old toner container and waste toner box • Waste toner box • Installation Guide Note Do not - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 63
This section explains how to replace the toner container. When replacing the toner container, always replace the waste toner box at the same time. If this box is full, the printer may be damaged or contaminated by the waste toner that may spill over the box. CAUTION Do not attempt to incinerate the - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 64
. 5 Shake the new toner container at least 10 times as shown in the figure in order to distribute the toner evenly inside the container. 6 Remove the label from the toner container. 7 Set the new toner container in the printer and push down on the top of the toner container to install it firmly in - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 65
the new toner kit. A new waste toner box is included with the toner kit. The printer will not operate without replacing the waste toner box. 1 Open the left cover. While holding the waste toner box, press the lock lever and then gently remove the waste toner box. Note Remove the waste toner box as - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 66
at the left. When the box is set correctly, it will snap into place. 6 Make sure that the waste toner box is correctly inserted and close the left cover. After replacing the toner containers and the waste toner box, clean the internal parts. For instructions, refer to Cleaning the Printer on page - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 67
Maintenance Cleaning the Printer To avoid print quality problems, the interior of the printer must be cleaned with every toner container replacement. 1 Open the top cover and MP tray. 2 Lift the developer unit together with the toner container out of the printer. 3 Use a lint free cloth to clean - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 68
: • Move it gently. • Keep it as level as possible to avoid spilling toner inside the printer. • Be sure to consult a service technician before attempting long distance transportation of the printer. WARNING If you ship the printer, remove and pack the developer unit in a plastic bag and ship them - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 69
to handle printer problems, understand messages, and clean paper jams. General Guidelines Print Quality Problems Error Messages Ready, Data, and Attention Indicators Clearing Paper Jams 5-2 5-3 5-5 5-11 5-12 If a problem cannot be corrected, contact your service technician. Troubleshooting 5-1 - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 70
problem specific to the Windows OS. It is not a printer problem. It does not affect print quality. Refer to Clearing Paper Jams on page 5-12. Connect both ends of the power cord securely. Try replacing the power cord. Refer to Installation Guide for more information. Refer to the Installation Guide - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 71
problems. Some solutions may require cleaning or replacing parts of the printer. If the suggested corrective action will not solve the problem, call for service. Corrective Action Check the toner container. Open the top cover and check that the toner container is correctly installed in the printer - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 72
and select a lighter density setting. Dirt on the top edge or back of the paper Clean the parts in the paper paths-such as the paper cassette, etc. Printing incomplete or out of position Check that the application software is correctly operated. Refer to Tips on page 5-2. 5-4 Troubleshooting - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 73
Message Account error ## Press GO Add paper MPTray Call service F###: Call service ####:0123456 Canceling data Cassette # not loaded Change envelope switch position Check cassette # Check waste toner box Clean printer Press GO Close left cover Error Messages The following table lists errors and - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 74
Error Codes on page 5-10. To ignore the hard disk error, press [GO]. The user ID entered for a private job is not correct. Check the user ID that you specified on the printer driver. For more information, refer to Job Box section in the Advanced Operation Guide. This message is displayed when - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 75
Message Install MK Job not stored Press GO Job restricted Press GO KPDL error ## Press GO Load Cassette # (A4)/(PLAIN) Load MP Tray (A4)/(PLAIN) Low security Match envelope switches Memory overflow Press GO MemoryCard err## Press GO MemoryCard err20 Corrective Action Replace Maintenance Kit which - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 76
unit No multi copies Press GO Original toner installed Paper jam Paper loading Paper path error Print overrun Press GO RAM disk error## Press GO Replace toner Clean printer Size error (Cassette)/(A4) Toner low Top tray paper full Unknown toner installed USB memory err## Press GO Corrective Action - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 77
the printer driver. The password does not match the password set. Enter the correct password. For more information, refer to Security section, Admin (Administrator settings) section, and Job Accounting (Job Accounting selection/setting) section in the Advanced Operation Guide. Troubleshooting 5-9 - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 78
files or use a new CF card. The specified file is not on the CF card or the USB flash memory. There is not enough printer memory to support the CF card system. Increase printer memory. The USB flash memory is write protected, or invalid. Check the USB flash memory's status. 5-10 Troubleshooting - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 79
file is not on disk. Insufficient printer memory to support the RAM disk system. Expand printer memory. Ready, Data, and Attention Indicators . Flashing. Indicates that the printer requires maintenance or is warming up. On. Indicates the occurrence of a problem or an error. Troubleshooting 5-11 - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 80
jam message Paper jam MP Tray Paper jam EF Paper jam Bulk Feeder Paper jam location A Description Reference page Paper is jammed at the MP tray or optional envelope feeder or bulk paper feeder (if installed [FS-3920DN and FS-4020DN only]). page 5-14 page 5-18 page 5-18 5-12 Troubleshooting - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 81
jam. Utilizing Online Help Messages Online help messages are available in the printer's message display to provide simple instructions for clearing jams. Press ( ) when the paper jam message has appeared. Then a help message will appear to facilitate jam clearing in the location. Troubleshooting - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 82
MP Tray Paper is jammed at the MP tray. Remove the jammed paper using the procedure given below. 1 Remove the paper jammed at the MP tray. 2 Open and close the top cover to clear the error. 5-14 Troubleshooting - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 83
Paper Cassette/Paper Feeder 1 Pull out the cassette or optional paper feeder. 2 Remove any partially fed paper. Note Check to see if paper is loaded correctly. If not, reload the paper. 3 Push the cassette back in securely. The printer warms up and resumes printing. Troubleshooting 5-15 - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 84
parts in this area, because it may result in burn injury. 1 Pull the paper cassette all the way out of the printer. 2 Open the duplexer's cover and remove any jammed paper. 5-16 3 Insert the paper cassette into the slot in the printer. The printer warms up and resumes printing. Troubleshooting - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 85
with the toner container out of the printer. 3 Open the feed cover. Troubleshooting 4 Remove the paper from the printer If the jammed paper appears to be pinched by rollers, pull it along the normal running direction of the paper. Note If you cannot find a paper jam, try checking inside the - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 86
a paper jam, try checking inside the rear of the printer. CAUTION The fuser unit inside the printer is hot. Do not touch it with your hands as it may result in burn injury. Remove jammed paper carefully. 3 Close the rear unit. The printer warms up and resumes printing out. Envelope Feeder Paper is - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 87
6 Appendix This section lists the following information of this printer. Specifications 6-2 Environmental Standard Requirements 6-4 Appendix 6-1 - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 88
Paper Capacity Cassette MP Tray Output Tray Capacity Top Tray Face-up Tray Continuous printing Description FS-2020D FS-3920DN FS-4020DN , Executive, A6, JIS B6, ISO B5, Envelope C5, Envelope #10, Envelope #9, Envelope #6, Envelope Monarch, Envelope DL, Hagaki, Ofuku-Hagaki, 16K, Yokei 2, - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 89
FS-2020D FS-3920DN FS-4020DN Resolution Fine 1200 mode, Fast 1200 mode, 600 dpi, 300 dpi Operating Environment Temperature Humidity 10 440/667 MHz Supported OS Windows 2000 Service Pack 2 or later, Windows Server 2003, Windows XP, Windows Vista, Mac OS X 10.x Interface Standard Parallel - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 90
following environmental standard requirements. • Time for switching to Sleep mode (default): 15 minutes • Duplex Printing: Standard Equipment • Durable paper for feeding: Paper made of 100% recycled paper Note Contact your Dealer or Service Representative for recommended paper types. 6-4 Appendix - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 91
mode installation method 3-14 G General problems troubleshooting 5-2 GO key operation panel 1-4 I Indicators operation panel 1-4 Inside the printer clearing paper jams 5-17 Installation method custom mode 3-15 express mode 3-14 Installing the printer driver 3-13 Mac OS 3-16 Windows PC - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 92
1-3 Power switch components 1-2 Printing a network interface status page 3-12 Printing from application software 3-19 Print quality problems troubleshooting 5-3 Prolonged non-use 4-8 R Rear unit clearing paper jams 5-18 components 1-3 Replacement toner container 4-2, 4-3 waste toner box - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 93
print quality problems 5-3 Turning on the power 3-3 U Uninstalling software 3-24 USB cable connection 3-2 USB interface connector components 1-3 USB memory slot components 1-2 W Waste toner box components 1-2 Index-3 - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 94
Index-4 - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 95
- Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 96
- Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 97
We recommend the use of our own brand supplies. We will not be liable for any damage caused by the use of third party supplies in this machine. E1 - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 98
- Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 99
©2008 is a trademark of Kyocera Corporation - Kyocera ECOSYS FS-2020D | FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 100
Rev. 1.0 2008.7 Printed in China 302J056010
OPERATION GUIDE
Please read this Operation Guide before using this machine. Keep it close to the machine for easy reference.
FS-2020D
FS-3920DN
FS-4020DN