Lenovo 2743 Service Guide
Lenovo 2743 - ThinkPad SL400 - Core 2 Duo T5870 Manual
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- Lenovo 2743 | Service Guide - Page 1
ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 2
- Lenovo 2743 | Service Guide - Page 3
ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 4
refer to them, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User's guides and manuals. First Edition (June 2008) © Copyright Lenovo 2008. All rights reserved. LENOVO products, data, computer software, and services have been developed exclusively at private expense - Lenovo 2743 | Service Guide - Page 5
Doctor from the service partition 9 Troubleshooting 10 Error messages 10 Errors without messages 16 Memory problems 18 Password problems 18 Keyboard problems 19 Pointing device problems 19 Sleep (standby) or hibernation problems 20 Computer screen problems 22 Battery problems 25 AC adapter - Lenovo 2743 | Service Guide - Page 6
Notice for users in the U.S.A 65 ENERGY STAR model information . . . . 66 Notice for Regulatory information . . . . 68 Trademarks 69 Index 71 iv ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 7
the battery is charging, the base, the palm rest, and some other parts may part of your body in contact with a hot section of the computer for any extended time. v Periodically take breaks from using the keyboard not place the AC adapter in contact with any part of your body while it is in use. - Lenovo 2743 | Service Guide - Page 8
break them. Route communication lines, or the cables of an AC adapter, a mouse, a keyboard, a printer, or any other electronic device, so that they cannot be walked on, tripped over computer in a tightly packed suitcase or bag. vi ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 9
procedures, help and service information, and warranty information for your computer. The troubleshooting information in this Guide applies only to problems that might prevent you from accessing the comprehensive online manual, called Access Help, preinstalled on your ThinkPad computer. Access Help - Lenovo 2743 | Service Guide - Page 10
productive. You can also use the Lenovo Care button to interrupt the startup sequence of your computer and start the Rescue and Recovery™ workspace, which runs independently of the Windows® operating system and is hidden from it. 2 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 11
to air containing negative ions, it may become electrostatically charged. Such a charge may be discharged through your hands when you touch the keyboard or other parts of the computer, or through connectors on I/O devices connected to it. Even though this kind of electrostatic discharge (ESD) is the - Lenovo 2743 | Service Guide - Page 12
keyboard instructions shipped with your hardware, and apply pressure only where needed on the device. v Turn off your computer if you are replacing the HDD. v When replacing the primary HDD, reattach the cover of the drive slot. 4 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 13
an authorized ThinkPad repair technician should disassemble and repair your computer. v Do not modify or tape the latches to keep the display open or closed. Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider - Lenovo 2743 | Service Guide - Page 14
or cool air from a hair drier. Note: Avoid spraying cleaner directly on the display or the keyboard. Cleaning your computer display 1. Gently wipe the display with a dry, soft lint-free cloth. If dry the display before closing it. 6 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 15
" in Access Help. Where can I find the detailed specifications for my ThinkPad computer? See http://www.lenovo.com/think/support. I need to upgrade a device or I need to replace one of the following: the HDD, the PCI Express Mini Card, the memory, the keyboard, or the palm rest. See the Appendix - Lenovo 2743 | Service Guide - Page 16
the default settings. You can also select an option in the Restart submenu to load manufacture default or user defaults settings or discard the changes. 8 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 17
. For more information about PC-Doctor for Windows, see the Help for the program. Attention: v If you need help or further information about the problem, choose any of the following: - Lenovo Troubleshooting Center - Update System Drivers - System Information v Running any tests may take up to - Lenovo 2743 | Service Guide - Page 18
Unique-EKS broken or non-specified GMCH. Please try to replace GMCH. re-encryption failed! 7004: (HDCP) Failed Chip-Unique-EKS in EEPROM is not correct. Please replace to check the key set another HDCP EEPROM. Chip-Unique-EKS! 10 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 19
with non-specified GMCH. Please try to replace GMCH. Chip-Unique-EKS failed! 8100: Gate20 Error The BIOS is unable to properly control the motherboard's Gate A20 function, which controls access of memory over 1 MB. This may indicate a problem with the motherboard. 8101: Multi-Bit ECC - Lenovo 2743 | Service Guide - Page 20
problem with system hardware. 8503: Checking NVRAM..Update Failed BIOS could not write to the NVRAM block. This message appears when the FLASH part is write-protected or if there is no FLASH part (System uses a PROM or EPROM). 12 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 21
to Intel CPUs. The message non-shareable resources (Memory or I/O). 8507 Battery CMOS Battery is low. This message usually indicates that the Low CMOS battery needs to be replaced. It could also appear when the user intentionally discharges the CMOS battery. Chapter 3. Solving computer problems - Lenovo 2743 | Service Guide - Page 22
Checksum check. problem with keyboard controller initialization. 8701: Keyboard Error Keyboard is not present or the hardware is not responding when the keyboard controller is initialized. 8702: PS2 Keyboard PS2 Keyboard support ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 23
support the power requirements of the installed processor. The processor will be run at a reduced frequency, which will impact system performance blank or unreadable LCD Confirm that the memory cards have been installed correctly. If the problem persists, contact the administrator. Two - Lenovo 2743 | Service Guide - Page 24
memory cards have been installed correctly. If the problem v The battery is installed Type the correct password and press Enter. 3. If these items are set properly, and the screen remains blank, have the computer serviced. 16 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 25
"Recovery options," on page 29. 3. If the problem persists, have the computer serviced. Problem: The screen goes blank while the computer is on. computer still does not respond, remove and reinstall the AC adapter and the battery. Your computer might lock when it enters sleep (standby) mode during a - Lenovo 2743 | Service Guide - Page 26
reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. 18 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 27
external keyboard or numeric keypad is correctly connected to the computer. Pointing device problems Problem: The scrolling or magnifying glass function does not work. Solution: Check the mouse driver in the Device Manager window, and make sure that the ThinkPad UltraNav® Pointing Device driver is - Lenovo 2743 | Service Guide - Page 28
. Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds. 3. If the problem persists, do the Solution in the following Problem. 20 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 29
remove and reinstall the AC adapter and the battery. Problem: The computer enters sleep (standby) mode in Windows XP, On the Power Scheme tab), select the name of the Plan you want. Under System settings, check parts may have failed. Have the computer serviced. Chapter 3. Solving computer problems 21 - Lenovo 2743 | Service Guide - Page 30
three seconds. v If you are using the AC adapter, or using the battery, and the battery status indicator is on (is green), press Fn+End to make the screen . 2. If the problem persists, do the Solution in the following Problem. 22 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 31
Problem: The screen is unreadable or distorted. Solution: Make sure that: v The screen resolution and color quality are correctly set. v The display device driver is installed correctly. v The monitor type is correct. To check these settings, do as follows: For Windows Vista: 1. Right-click on the - Lenovo 2743 | Service Guide - Page 32
depth to 16-bit mode. v If you are using an external display device with a desktop size of 1600 × 1200 or larger (4:3), or 1680 × 1050 (16:10) or larger, reduce the refresh rate or color depth. 24 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 33
the main battery. 3. Reinstall the battery and reconnect the AC adapter, then turn on the computer. 4. If the power adapter icon still does not appear on the task bar and the AC power indicator does not light up, have the AC adapter and your computer serviced. Chapter 3. Solving computer problems 25 - Lenovo 2743 | Service Guide - Page 34
operating system will not start. Solution: Use the Rescue and Recovery workspace or recovery discs to help solve or identify your problem. For details about Rescue and Recovery, see Chapter 4, "Recovery options," on page 29. 26 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 35
Problem: When you start up your computer, the operating system does not start up from the device that should start it up. Solution: You may need to confirm the startup sequence of your computer as follows: 1. Turn off the computer, and then turn it on again. 2. When the ThinkPad logo comes up, - Lenovo 2743 | Service Guide - Page 36
28 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 37
options Introducing Rescue and Recovery If Windows is not running properly, use the Rescue and Recovery workspace to help solve or identify your problem. 1. Turn off the computer, and then turn it on again. 2. When the ThinkPad logo comes up, immediately press the Lenovo Care button, F11, or Enter - Lenovo 2743 | Service Guide - Page 38
ThinkPad logo comes up, immediately press the Lenovo Care button, F11, or Enter key. The Rescue and Recovery workspace opens. 4. Click Full Restore and follow the instructions Restore and follow the instructions on the screen. 30 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 39
on your HDD model runs independently of the Windows operating system. Therefore, you can start it by pressing the Lenovo Care button, F11, or Enter key when prompted during startup. After the Rescue and Recovery workspace opens you can perform a recovery operation, even if you are unable to - Lenovo 2743 | Service Guide - Page 40
32 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 41
Upgrading and replacing devices Replacing the battery Important: Read Safety and Warranty Guide before replacing the battery. To replace the battery, do the battery latch by sliding it to the left 1 . Then, remove the battery 2 . 1 2 4. Install a fully charged battery. © Copyright Lenovo 2008 - Lenovo 2743 | Service Guide - Page 42
Guide before replacing the HDD. You can replace the hard disk drive (HDD) with a new one by following the procedure below. You can purchase a new HDD from your reseller or Lenovo marketing representative. Note: v Replace drive. 34 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 43
while the system is operating, in standby mode, or in hibernation mode. To replace the HDD, do the following: 1. Turn off the computer; then disconnect the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw that secures the slot cover 1 , and remove the - Lenovo 2743 | Service Guide - Page 44
5. Remove the HDD by pulling out the tab. 6. Insert the HDD into the slot; then press it firmly into place. 7. Put the slot cover back in place 1 , and reinstall it 2 . Reinstall the screw. 1 2 36 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 45
the battery. 9. Turn the computer over again. Connect the AC adapter and the cables to the computer. Replacing memory Important: Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way to make programs run faster. You can increase the amount of memory - Lenovo 2743 | Service Guide - Page 46
5. Loosen the screws 1 , and then remove the memory slot cover 2 . ThinkPad SL 300: 1 2 ThinkPad SL 400: 1 2 38 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 47
ThinkPad SL 500: 1 2 Chapter 5. Upgrading and replacing devices 39 - Lenovo 2743 | Service Guide - Page 48
. Be sure to save it for future use. ThinkPad SL 300: 1 1 2 ThinkPad SL 400 and SL500: 1 1 2 7. Find the notch on the contact edge of the SO-DIMM. Attention: To avoid damaging the SO-DIMM, do not touch its contact edge. 40 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 49
the socket at an angle of about 20 degrees 1 ; then press it firmly 2 . ThinkPad SL 300: 1 2 ThinkPad SL 400 and SL500: 1 2 2 1 20 9. Pivot the SO-DIMM downward until it snaps into place. 10. Make sure that the card is firmly fixed in the slot and does not move easily. Chapter 5. Upgrading and - Lenovo 2743 | Service Guide - Page 50
11. Align the memory slot cover as shown in the drawing 1 , and put it back into place 2 . Tighten the screws 3 . ThinkPad SL 300: 3 1 1 2 ThinkPad SL 400: 3 1 1 2 1 1 1 42 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 51
SO-DIMM is installed correctly, do as follows: 1. Turn on the computer. 2. When the ThinkPad logo comes up, immediately press F1 to enter the BIOS Setup Utility. 3. The "Installed memory" item shows the total amount of memory installed in your computer. Chapter 5. Upgrading and replacing devices 43 - Lenovo 2743 | Service Guide - Page 52
44 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 53
. The address for the Personal Computing home page is http://www.lenovo.com/think. You can find support information for your ThinkPad computer at http://www.lenovo.com/think/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options - Lenovo 2743 | Service Guide - Page 54
located in the "Worldwide telephone list" on page 47 section of this guide. Note: Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of operation, 46 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 55
your ThinkPad machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service. Service methods - Lenovo 2743 | Service Guide - Page 56
7010-5150 (Warranty service and support) (Danish) Dominican Republic 1-866-434-2080 (Spanish) Ecuador 1-800-426911 (Spanish) Egypt +202-35362525 El Salvador 800-6264 (Spanish) Estonia +372 66 00 800 +372 6776793 48 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 57
(English) 62-21-251-2955 (Bahasa Indonesian) 01-881-1444 (Warranty service and support) (English) Givat Shmuel Service Center: +972-3-531-3900 (Hebrew, English) +39-800-820094 (Warranty service and support) (Italian) ThinkPad Products Toll Free: 0120-20-5550 International: +81-46-266-4716 Korea - Lenovo 2743 | Service Guide - Page 58
(English) 077-117-1040 (Warranty service and support) (Swedish) 0800-55-54-54 (Warranty service and support) (German, French, Italian) 886-2-8723-9799 or 0800-000-700 (Mandarin) 1-800-299-229 (Thai) 00800-4463-2041 (Turkish) 50 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 59
Country or Region United Kingdom United States Uruguay Venezuela Vietnam Telephone Number 08705-500-900 (Standard warranty support) (English) 1-800-426-7378 (English) 000-411-005-6649 (Spanish) 0-800-100-2011 (Spanish) For northern area and Hanoi: 84-4-843-6675 For southern area - Lenovo 2743 | Service Guide - Page 60
52 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 61
period Type 2738, 2743, US, Canada, Mexico, Brazil, 2746 Australia, and Japan Other Parts and Labor - 1 years Battery pack - 1 year Parts and Labor - 1 years Battery pack - 1 year Types of Warranty Service 3 1 4 1 Types of warranty service 1. Customer Replaceable Unit (″CRU″) Service Under - Lenovo 2743 | Service Guide - Page 62
responsibility for damage to the failed product during shipment. You may be charged for the replacement product if Lenovo does not receive the failed product within thirty (30) days of your receipt of the replacement product. 54 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 63
this type of CRU are the AC adapter, the power cord, the battery, and the hard drive. In some products, such components as memory, wireless cards, notebook keyboards, and palm rests with fingerprint reader and touchpad may also be CRUs. v Optional-service CRUs: these CRUs are isolated parts within - Lenovo 2743 | Service Guide - Page 64
PCI Express Mini Card for wireless WAN Intel Turbo Memory card Self-service CRUs X X X X X X X X X X X Optional-service CRUs X X X X Online Hardware Maintenance Manual X X X X X X X X Online Video X X X X X X X X 56 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 65
Appendix C. Features and Specifications Features Processor v See the system properties of your computer. You can do this as follows: Click Start, right-click Computer (in Windows XP, My Computer); then from the pull down menu select Properties. Memory v Double data rate (DDR) 2 synchronous dynamic - Lenovo 2743 | Service Guide - Page 66
SL400 v Width: 336 mm (13.2 inch) v Depth: 247 mm (9.7 inch) v Height: 33.5 to 38.5 mm (1.31 inch to 1.52 inch) ThinkPad SL500 v Width: 358 mm (14.1 inch) v Depth: 260 mm (10.2 inch) v Height: 37 to 39 mm (1.46 inch to 1.54 inch) 58 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 67
Ion Battery is installed, to use the modem connector you need to replace the battery with a ThinkPad 4-Cell Li-Ion Battery or ThinkPad 6-Cell Li-Ion Battery. Battery life v For percentage of remaining battery power, see the Power Manager Gauge on the task bar. Appendix C. Features and Specifications - Lenovo 2743 | Service Guide - Page 68
60 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 69
the operation of any other product, program, or service. Lenovo may have patents or pending patent applications covering support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications - Lenovo 2743 | Service Guide - Page 70
part of the materials for this Lenovo product, and use of those Web sites is at your own risk. Any performance data for their specific environment. Export ThinkPad SL300, SL400, and SL500, machine type 2738, 2743, and 2746 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 71
is connected. v Consult an authorized dealer or service representative for help. Properly shielded and grounded cables and operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is , including the installation of non-Lenovo option cards. This product has been tested - Lenovo 2743 | Service Guide - Page 72
, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. 64 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 73
substances. For additional WEEE information go to: http://www.lenovo.com/lenovo/environment. Notice for users in the U.S.A. California Perchlorate Information: Products containing CR (manganese dioxide) lithium coin cell batteries may contain perchlorate. Perchlorate Material - special handling may - Lenovo 2743 | Service Guide - Page 74
use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset the following power-management features to take effect when your computer has been inactive for a specified length of time: 66 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 75
your computer from Sleep (Windows Vista) or System Standby (Windows XP) mode, press Fn key on your keyboard. For more information about these settings, see your Windows Help and Support information system. The Wake on LAN® function is set to Enable when your Lenovo computer is shipped from the - Lenovo 2743 | Service Guide - Page 76
standby check box. 8. Click OK. Notice for Regulatory information The latest Regulatory Notice has been uploaded on the Web site. To refer to it, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User's guides and manuals. 68 ThinkPad® SL300, SL400, and SL500 Service - Lenovo 2743 | Service Guide - Page 77
terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo CareSM ThinkPad® Rescue and Recovery its subsidiaries in the United States and other countries. Microsoft, Windows and Windows Vista are trademarks or registered trademarks of Microsoft Corporation in - Lenovo 2743 | Service Guide - Page 78
70 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 79
questions 7 H hard disk drive troubleshooting 26 upgrading 34 help and service 45 hibernation mode troubleshooting 20 I important instructions v important tips 3 K keyboard cleaning 6 troubleshooting 19 L Lenovo Care 2 Lenovo Care button 1, 2 M memory replacing 37 troubleshooting 18 modem connection - Lenovo 2743 | Service Guide - Page 80
troubleshooting (continued) sleep or hibernation 20 startup problems 26 storage device 26 U upgrading devices 33 W warranty information 53 Web help 45 worldwide support telephone list 47 72 ThinkPad® SL300, SL400, and SL500 Service and Troubleshooting Guide - Lenovo 2743 | Service Guide - Page 81
- Lenovo 2743 | Service Guide - Page 82
Part Number: 43Y6727 Printed in China (1P) P/N: 43Y6727
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ThinkPad
®
SL300, SL400, and SL500
Service and Troubleshooting Guide