Lenovo Storage E1012 (English) Event Description Reference Guide - Lenovo Stor
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- Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 1
Lenovo Storage Event Descriptions Reference Guide Abstract This guide is for reference by storage administrators to help troubleshoot storage-system issues. It describes event messages that may be reported during system operation and specifies any actions recommended in response to an event. Part - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 2
RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration "GSA" contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925. Lenovo, the Lenovo logo, BladeCenter, Flex System, NeXtScale System, and System x are - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 3
and symbols 4 Event descriptions 6 Introduction 6 Events and event messages 6 Event format in this guide 6 Resources for diagnosing and resolving problems 6 Event descriptions 7 Troubleshooting steps for leftover disk drives 62 Using the trust command 62 Events sent as indications to SMI - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 4
this guide This guide describes events that Lenovo Storage S3200 and S2200 storage systems may report and recommended actions to take in response to those events. It also gives more details for troubleshooting leftover disks and warnings for usage of the trust command. Intended audience This guide - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 5
CAUTION: Indicates that failure to follow directions could result in damage to equipment or data. IMPORTANT: Provides clarifying information or specific instructions. NOTE: Provides additional information. TIP: Provides helpful hints and shortcuts. Document conventions and symbols 5 - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 6
administrators and technical support personnel to help troubleshoot storage-system issues. It describes event messages that may be reported during system operation and specifies any actions recommended in response to an event. This guide applies to Lenovo Storage S3200 and S2200 storage systems. It - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 7
the disk group. See the CLI help for the trust command. It is recommended that you contact technical support for disks failed and for advice on replacing them.) • Delete the disk group (remove disk-groups CLI command). • Re-create the disk group (add disk-group CLI command). • To prevent this problem - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 8
that was part of a disk group is down: • If the indicated disk failed because of excessive media errors, imminent disk failure, possible hardware failure, or a disk that is not supported, replace the disk. • If the indicated disk failed because a user forced the disk out of the disk group, or for an - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 9
able to recover some or all of the data in the disk group. However, trusting a partially reconstructed disk may lead to data corruption. See the CLI help for the trust command. It is recommended that you contact technical support for assistance in determining if the trust operation is applicable to - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 10
fails, data may be at risk. Recommended actions • Resolve any non-disk hardware problems, such as a cooling problem or a faulty controller module, expansion module, or power supply. • Check whether any disks in the disk group have logged SMART events or unrecoverable read errors. • If so, and the - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 11
has reported this event. • If multiple disks report this condition there could be a problem in the environment. • If one disk reports this condition, there could be a problem in the environment or the disk has failed. Recommended actions • Check that the storage system's fans are running. • Check - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 12
When the problem is resolved, event 47 is logged for the component that logged event 40. Recommended actions • Check that the storage system's fans lost data. • If the disk group is missing and was not intentionally removed, see Resources for diagnosing and resolving problems on page 6. 47 Info. - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 13
with Warning severity to provide information that may be useful to technical support, but no action is required now. It will be logged with during disk group expansion to allow the expansion to continue. Recommended actions • If the expansion failed because of a disk problem, replace the disk with - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 14
disk one at a time. In virtual storage it may be possible to remove the affected disk group, which will drain its data to another disk group, and then re-add the disk by the controller, not the disk. Recommended actions • If the event indicates that a disk or an expansion module is bad, replace the - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 15
is required. • View other logged events to determine other action to take. 62 Warning The indicated global or dedicated spare disk has failed. Recommended actions • Replace the disk with one of the same type (SAS SSD, enterprise SAS, or midline SAS) and the same or greater capacity. For continued - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 16
(logical unit number) has been unassigned because it conflicts with LUNs assigned to other volumes. This can happen when disks containing data for a mapped volume have been moved from one storage system to another. Recommended actions • If you want hosts to access the volume data in the inserted - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 17
your storage system and contact technical support. A service technician can use the debug logs to determine the problem. 86 Info. Host-port or disk- the restore defaults command, as described in the CLI Reference Guide. 89 Warning The mirrored configuration retrieved by this controller from the - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 18
the same serial number. Non-unique serial numbers can cause system problems. For example, WWNs are determined by serial number. Recommended actions changes again and then use a user-interface command to shut down the Storage Controller and then restart it. The name has been changed for the indicated - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 19
controller that experienced the error. Recommended actions • Download the debug logs from your storage system and contact technical support. A service technician can use the debug logs to determine the problem. 108 Info. The indicated volume has been deleted from the indicated pool. Recommended - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 20
errors are generated, shut down the Storage Controller and replace the controller module expansion port instead of to a port on a host or a switch. Recommended actions • Disconnect the host port and expansion on the indicated disk channel and replace the faulty hardware. When the problem is resolved, - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 21
the version of the controller firmware and update to the latest firmware if needed. • If the problem recurs, replace the module. Info. The Management Controller (MC) has not communicated with the Storage Controller (SC) for 160 seconds. If communication is restored in less than 15 minutes, event - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 22
do not have a valid path to an enclosure management processor (EMP). All enclosure EMPs are disabled. Recommended actions • Download the debug logs from your storage system and contact technical support. A service technician can use the debug logs to determine the problem. 22 Event descriptions - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 23
the surviving controller at the lower firmware level cannot read the metadata in disks that have failed over. Recommended actions • If this occurs after a from your storage system and contact technical support. A service technician can use the debug logs to determine the problem. Event descriptions - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 24
temperature is not too warm. For the normal operating range, see your product's Setup Guide. • Check for any obstructions to the airflow. • Check that the drawers are failed FRU will probably have an amber LED lit. When the problem is resolved, event 169 is logged. Warning The indicated SES alert - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 25
quarantined.) • Check that the SAS expansion cables are connected between each enclosure in the storage system and that they are fully seated. (Do NOT remove and reinsert the cables because this can cause problems with additional disk groups.) • Check that no disks have been removed from the system - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 26
is outside or inside the storage system. • If the problem is not outside of the storage system, replace the controller module that logged this event. 176 Info. The error statistics for the indicated disk have been reset. Recommended actions • No action is required. 177 Info. Cache data - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 27
is cleared, event 183 is logged. • If this event occurs and you are not performing disk firmware update, see Resources for diagnosing and resolving problems on page 6. 183 Info. All disk channels have been unpaused, meaning that I/O can resume. An unpause initiates a rescan, which when complete - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 28
that write-back mode has been restored. Recommended actions • If event 195 has not been logged since this event was logged, the other Storage Controller is probably still down and the cause should be investigated. Other events were probably logged at approximately the same time as this event - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 29
set. The environmental change is also logged at approximately the same time as this event (event 191, 193, 195, 199, 201, or 241). Recommended actions • Manually enable write-back cache. Event descriptions 29 - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 30
when the Storage Controller (SC) detects a problem with the CompactFlash as it is booting up. Recommended actions • Restart the Storage Controller that • No action is required. 206 Info. Disk group scrub has started. The scrub checks disks in the disk group for the following types of errors: • - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 31
fails, data may be at risk. Recommended actions • Resolve any non-disk hardware problems, such as a cooling problem or a faulty controller module, expansion module, or power supply. • Check whether any disks in the disk group have logged SMART events or unrecoverable read errors. • If so, and the - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 32
of expansion levels on the native (local controller) side and on the partner (partner controller) side, and the number of device PHYs. Recommended actions • Perform a rescan to repopulate the SAS map. • If a rescan does not resolve the problem, then shut down and restart both Storage Controllers - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 33
. Recommended actions • Replace the disallowed disks with ones that are supported. 235 Error Info. An enclosure management processor (EMP) detected a serious error. Recommended actions • Replace the indicated controller module or expansion module. An enclosure management processor (EMP - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 34
a firmware-update operation that may be of interest if you have problems updating firmware. Recommended actions • No action is required. 238 Warning An actions • Restart the Storage Controller that logged this event. • If this event is logged again, shut down the Storage Controller and replace the - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 35
action is required. 245 Info. An existing disk channel target device is not responding to SCSI etc. This event is logged once each time a Storage Controller (SC) is started for each FRU that is invalid or specifies a feature that is not supported on your product. Recommended actions • Review the - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 36
with one of the same type (SAS SSD, enterprise SAS, or midline SAS) and the same or greater capacity. • Configure the disk as a spare. 269 Error A partner firmware upgrade attempt aborted because of either general system health issue(s) or unwritable cache data that would be lost during a - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 37
up, do the following: • Shut down the Storage Controllers. Then turn off the power for the indicated enclosure wait a few seconds, and turn it back on. • If the problem recurs and the event message identifies a disk slot, replace the disk in that slot. • If the problem recurs and the event message - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 38
failover, user-initiated rescan, or restart, do the following: • If the event message identifies a disk slot, reseat the disk in that slot. • If the problem persists after reseating the disk, replace the disk. • If the event message identifies a module, do the following: • If the indicated PHY type - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 39
. The controller has detected I2C errors that may have been fully recovered. Recommended actions • No action is required. 305 Info. A serial number in Storage Controller (SC) flash memory was found to be invalid when compared to the serial number in the controller-module or midplane FRU ID - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 40
operation failed, check connectivity between the storage system and the remote host. 312 module. The module's Fault/Service Required LED will be illuminated other FRU-specific event indicating a problem. Recommended actions • To determine FRU Installation and Replacement Guide. 315 Critical The - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 41
on the Storage Controller's disk interface. The controller will be killed by its partner. Recommended actions • Visually trace the cabling between the controller modules and expansion modules. • If the cabling is OK, replace the controller module that logged this event. • If the problem recurs - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 42
enclosure midplane. For help identifying which FRU to replace, see Resources for diagnosing and resolving problems on page 6. Warning Some, but not all, PHYs are down for the indicated disk channel. Recommended actions • Monitor the log to see whether the condition persists. • If event 359 - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 43
the indicated disk PHY was renegotiated. Recommended actions • No action is required. 361 Critical, The scheduler experienced a problem with the correctly. Components checked include the CPLD, Expander Controller (EC), Storage Controller (SC), and MC. Recommended actions • Reinstall the firmware - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 44
in Storage Controller CPU memory. This event is logged with Warning severity to provide information that may be useful to technical support, of the proper type and size was not available for reconstruction. Replace the failed disk with one of the same type and the same or greater capacity and, if - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 45
The speed has been automatically reduced to the maximum value supported by all hardware components in the data path. Recommended actions • Replace the Storage Controllers. 457 Info. The indicated virtual pool was created. Recommended actions • No action is required. 458 Info. Disk groups - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 46
disk group that was missing from the indicated virtual pool was recovered. This event indicates that a problem thresholds. However, you may want to determine if your storage usage is growing at a rate that will result in Replace the cable or SFP with a supported type. 465 Info. A user removed - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 47
the error. When the problem is resolved, event 468 is logged. 470 Info. Removal of the indicated disk group(s) completed successfully. This is an indication that the storage usage crossed the user-specified threshold for this volume. If the storage usage drops below the threshold, event - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 48
or restore data from non-volatile memory. This mostly likely indicates a CompactFlash failure, but it could be caused by some other problem with the controller module. The Storage Controller that logged this event will be killed by its partner controller, which will use its own copy of the data to - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 49
problem that has caused the controller to use fewer lanes. The system works with fewer lanes, but I/O performance is degraded. Recommended actions • Replace the controller module that logged this event. 483 Error An invalid expansion-module connection was detected for the indicated disk channel - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 50
that logged this event. This event is logged to report that the indicated disk group has been put in the quarantined offline state (status of QTOF) to in its place. To avoid having this problem occur in the future, always shut down the Storage Controller in a controller module before removing it - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 51
which channel (path) has the problem. For example, if the B controller logs the problem, the problem is in the chain of cables and expansion modules connected to the B controller module. Recommended actions • If this event is consistently logged for only one disk in an enclosure, perform the - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 52
reported failures until the problem is resolved. 496 Warning An unsupported disk type was found. Recommended actions • Replace the disk with a supported type. Warning An unsupported disk vendor was found. Recommended actions • Replace the disk with a disk that is supported by your system vendor - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 53
The storage system may not perform correctly. Recommended actions • Add disk groups supports. The disk is functional, but I/O performance is reduced. This event may be logged for one disk channel or for both disk channels. Recommended actions • If the disk is a member of a non-fault-tolerant disk - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 54
they are imported into another system. Recommended actions • No action is required. The system was set to the FDE repurposed state by a user. All disks have been repurposed and set to their initial factory states. FDE is no longer enabled on the system. Recommended actions • No action is required - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 55
has reported this event. • If multiple disks report this condition there could be a problem in the environment. • If one disk reports this condition, there could be a problem in the environment or the disk has failed. Recommended actions • Check that the storage system's fans are running. • Check - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 56
from a stall. The system will need to be manually recovered. Recommended actions • Download the debug logs from your storage system and contact technical support. A service technician can use the debug logs to determine the problem. Warning The indicated controller module detected a stall. The - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 57
case above, do the following: • Look for another event logged at approximately the same time that indicates a disk failure, such as event 8, 55, 58, or 412. Follow the recommended actions for that event. • If the problem then recurs for the same slot, replace the chassis FRU. Event descriptions 57 - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 58
Storage Controller and the disk drives was detected to be unreliable. The Storage warm. For the normal operating range, see your product's Setup Guide. • Check for any obstructions to the airflow. • Check that probably have an amber LED lit. When the problem is resolved, an event with the same code - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 59
have an amber LED lit. • Replace the containing FRU. When the problem is resolved, an event with the same code will be logged with temperature is not too warm. For the normal operating range, see your product's Setup Guide. • Check for any obstructions to the airflow. • Check that there is a module - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 60
temperature is not too warm. For the normal operating range, see your product's Setup Guide. • Check for any obstructions to the airflow. • Check that there is a module The failed FRU will probably have an amber LED lit. When the problem is resolved, an event with the same code will be logged with - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 61
disk group has mixed physical sector size disks (for example 512n and 512e disks in the same disk group). This event is the result of the user selecting disks the type of cable that the port is configured to use. When the problem is resolved, an event with the same code will be logged with Resolved - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 62
Troubleshooting steps for leftover disk drives Storage systems use metadata on disk drives to identify disk group members and identify other disk members of the disk group. Disks enter a Leftover state for several reasons: • Disk spin up was not completed before a controller polled the disk. When - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 63
disk group, further troubleshooting steps may be limited towards disaster recovery. If you are unsure of the correct action to take, contact technical support for further assistance. Events sent as indications to SMI-S clients If the storage your product's Storage Manager Guide. The event - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 64
for frequently needed data, while infrequently needed data can reside in lower-cost, lower-speed disks. automated tiered storage See ATS. auto-write-through See AWT. available disk A disk that is not a member of a disk group, is not configured as a spare, and is not in the leftover state. It - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 65
Storage Controller processor; a Management Controller processor; a SAS expander and Expander Controller processor; management interfaces; cache protected by a supercapacitor pack and nonvolatile memory (CompactFlash); host, expansion, network, and service customer or a support technician without - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 66
storage capacity. See also JBOD. expansion module A FRU that contains the following subsystems and devices: a SAS expander and EC processor; host, expansion, and service which devices are connected in a one-way loop. FDE Full disk encryption. A method by which you can secure the data residing on - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 67
module. See IOM. Input/output module. An IOM can be either a controller module or an expansion module. iSCSI Qualified Name. Internet SCSI interface protocol. Internet Storage Name Service. "Just a bunch of disks." See drive enclosure. In an iSCSI network, a frame that can contain 9000 bytes for - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 68
as SNMP, and interacts with the Storage Controller. See also EC and SC. See MAC address. Data in the first sectors of a disk drive that stores all disk-, disk-group-, and volume-specific information including disk group membership or spare identification, disk group ownership, volumes and snapshots - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 69
SED Self-encrypting drive. A disk drive that provides hardware-based data encryption and supports use of the storage system's Full Disk Encryption feature. See also FDE programmable ROM See SEEPROM. Service Location Protocol See SLP. SES SCSI Enclosure Services. The protocol that allows the - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 70
SFF Small form factor. A type of disk drive. SHA Secure Hash Algorithm. A cryptographic hash function. SLP Service Location Protocol. Enables computers and other devices to find services . SNIA Storage Networking Industry Association. An association regarding storage networking technology - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 71
. See also virtual pool. virtual pool A container for volumes that is composed of one or more virtual disk groups. volume A logical representation of a fixed-size, contiguous span of storage that is presented to host systems for the purpose of storing data. volume group A user-defined group of - Lenovo Storage E1012 | (English) Event Description Reference Guide - Lenovo Stor - Page 72
World Wide Port Name See WWPN. WWN World Wide Name. A globally unique 64-bit number that identifies a device used in storage technology. WWNN World Wide Node Name. A globally unique 64-bit number that identifies a device. WWPN World Wide Port Name. A globally unique 64-bit number that
Lenovo Storage
Event Descriptions Reference Guide
Part Number: 00WE610
Abstract
This guide is for reference by storage administrators to help troubleshoot storage-system issues. It describes event messages that may
be reported during system operation and specifies any actions recommended in response to an event.