Lenovo Storage S2200 Lenovo Safety, Support and Warranty - Lenovo Storage S320

Lenovo Storage S2200 Manual

Lenovo Storage S2200 manual content summary:

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PN: 00WE785
Printed in China
Safety, Support, and Warranty
Information
Safety information
English
Before using the product, be sure to read the safety documentation that comes with the
product.
Czech
Před použitím produktu je třeba si přečíst bezpečnostní dokumentaci, která je dodávána
s produktem.
French
Avant d'utiliser le produit, veillez à bien lire la documentation relative à la sécurité
fournie avec le produit.
German
Vor Verwendung des Produkts sollten Sie unbedingt die Sicherheitsdokumentation
lesen, die im Lieferumfang des Produkts enthalten ist.
Greek
Πριν να χρησιμοποιήσετε το προϊόν, διαβάστε τα έγγραφα για την ασφάλεια που το
συνοδεύουν.
Italian
Prima di utilizzare il prodotto, accertarsi di leggere la documentazione sulla sicurezza
fornita con il prodotto.
Japanese
製品をご使用になる前に、製品に付属の安全に関する資料をお読みください。
Korean
제품을 사용하기 전에 제품과 함께 제공되는 안전 문서를 반드시 읽어 주십시오.
Lithuanian
Prieš naudodami gaminį atidžiai perskaitykite kartu su juo pateikiamus saugos
dokumentus.
Polish
Przed skorzystaniem z produktu należy zapoznać się z dokumentacją na temat
bezpieczeństwa dostarczoną wraz z produktem.
Portuguese
Antes de utilizar o produto, certifique-se de que lê a documentação de segurança
fornecida com o produto.
Russian
Прежде чем использовать этот продукт, ознакомьтесь с документацией по технике
безопасности, входящей в комплект поставки продукта.
Slovenian
Preden začnete uporabljati izdelek, preberite varnostno dokumentacijo, ki ste jo prejeli
skupaj z izdelkom.
Spanish
Antes de utilizar el producto, asegúrese de leer la documentación de seguridad que se
entrega junto con este.
Turkish
Ürünü kullanmadan önce, ürünle birlikte gönderilen güvenlik belgelerini okuduğunuzdan
emin olun.
Simplified Chinese
使用产品前,务必先阅读产品附带的安全文档。
Traditional Chinese
使用本產品之前,請務必閱讀產品隨附的安全文件。
Service and Support
The following information describes the technical support that is available for your
product, during the warranty period or throughout the life of your product. Refer to the
Lenovo Limited Warranty for a full explanation of Lenovo warranty terms.
Online technical support
Online technical support is available during the lifetime of a product at:
Product replacement assistance or exchange of defective components also is available
during the warranty period. A Lenovo technical support representative can help you
determine the best alternative. In addition, if your Lenovo option is installed into a
Lenovo computer, the option takes on the warranty of the computer in which it is
installed. For many Lenovo computers, this can entitle the Lenovo option for warranty
service up to three years.
Telephone technical support
Installation and configuration support through the Customer Support Center will be
available until 90 days after the option has been withdrawn from marketing. After that
time, the support is canceled, or made available for a fee, at Lenovo’s discretion.
Additional support is also available for a nominal fee.
Before contacting a Lenovo technical support representative, please have the following
information available: option name and number, proof of purchase, computer
manufacturer, model, serial number and manual, the exact wording of any error
message, description of the problem, and the hardware and software configuration
information for your system.
Your technical support representative might want to walk you through the problem while
you are at your computer during the call.
Telephone numbers are subject to change without notice. The most up-to-date
telephone list for Lenovo Support is always available at
http://www.lenovo.com/support/phone. If the telephone number for your country or
region is not listed, contact your Lenovo reseller or Lenovo marketing representative.
Lenovo Statement of Limited Warranty
L814-0010-00
8/2014
This Lenovo Limited Warranty consists of the following parts:
Part 1 - General Terms
Part 2 - Country-unique Terms
Part 3 - Warranty Information
The terms of
Part 2
replace or modify terms of
Part 1
as specified for a particular
country.
Part 1 - General Terms
This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 - Country-
unique Terms, and Part 3 - Warranty Information. The terms of Part 2 replace or modify
those of Part 1. Part 3 (also called, “Warranty Information”) includes product-specific
information which ships with the Machine. For purposes of this Statement of Limited
Warranty, “Lenovo” means the Lenovo entity that provided your Machine to you or to
your reseller.
The warranties provided by Lenovo in this Statement of Limited Warranty apply to
Machine(s) listed in Part 3 Warranty Information, when you purchase such Machine(s)
for your use, and not for resale. The term “Machine” means a hardware product
identified by a Machine Type as well as its features, conversions or upgrades. The term
“Machine” does not include any software programs, whether pre-loaded with the
Machine, installed subsequently, or otherwise.
NOTHING IN THIS STATEMENT OF
LIMITED WARRANTY AFFECTS ANY STATUTORY RIGHTS OF CONSUMERS THAT
CANNOT BE WAIVED OR LIMITED BY CONTRACT.
This Statement of Limited Warranty is available, in multiple languages, at the following
Lenovo Internet website: http://www.lenovo.com/warranty/.
What this Warranty Covers
Lenovo warrants that each Machine is free from defects in materials and workmanship
under normal use during the warranty period.
During the warranty period, Lenovo provides repair and exchange service for the
Machine under the type of warranty service Lenovo designates for the Machine. The
warranty period for the Machine is a fixed period of time unless specified otherwise in
the “Warranty Information” that ships with the Machine (for example, for certain
Machines, the warranty will be void if the Machine’s usage limitations are exceeded
during the specified warranty period). The warranty period, type of warranty service, and
service level that apply to your Machine are designated in the “Warranty Information”
that ships with the Machine. Lenovo may require you to provide proof of purchase (for
example, a copy of your sales receipt or purchase invoice) to validate warranty
entitlement.
If a Machine that Lenovo is responsible to install is not made available for Lenovo to
install within six months from the date Lenovo ships the Machine to you or the reseller,
installation will be subject to a charge under a Services agreement with Lenovo.
For a Machine that Lenovo is responsible to install, if you elect to install or service the
Machine yourself, or if you relocate the Machine or have a third party install, service or
relocate the Machine, Lenovo reserves the right to inspect the Machine before providing
warranty Service on the Machine. Lenovo may, at its sole discretion, charge for the
inspection. If the Machine is not in an acceptable condition for warranty Service, as
solely determined by Lenovo, you may request that Lenovo restore it to an acceptable
condition for Service or you may withdraw your request for warranty Service. Lenovo, at
its sole discretion, will determine if restoration is possible. Restoration is provided as a
billable Service. If specified, additional charges, such as transportation or special
handling, may apply.
Many features, conversions, or upgrades involve the removal of parts and their return to
Lenovo. A Lenovo part or feature installed during the initial installation of a Lenovo
Machine is subject to the Machine’s warranty period effective on the Date of Installation
(also called, “Warranty Start Date”) of the Machine. A Lenovo part or feature which
replaces a previously installed part or feature assumes the remainder of the warranty
period for the replaced part or feature. A Lenovo part or feature added to a Machine
without replacing a previously installed part or feature is subject to the specified
warranty period for the applicable part or feature effective on its Date of Installation (also
called, “Warranty Start Date). Unless Lenovo specifies otherwise, the warranty period,
type of warranty service, and service level of such part or feature is the same as the
Machine on which it is installed.
Unless Lenovo specifies otherwise, these warranties apply only in the country or region
in which you purchased the Machine.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL
OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY
WARRANTY OF TITLE OR NON-INFRINGMENT. SOME STATES OR
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED
WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THAT
EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY
PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR
JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
What this Warranty Does not Cover
This warranty does not cover the following:
a. failure or damage resulting from misuse (including, but not limited to, use of any
Machine capacity or capability, other than that authorized by Lenovo in writing),
accident, modification, unsuitable physical or operating environment, operation in other
than the specified operating environment or improper maintenance by you or a third
party;
b. failure due to events beyond Lenovo’s control;
c. failure caused by a product for which Lenovo is not responsible;
d. any non-Lenovo products, including those provided with, or installed on, a Lenovo
Machine at your request;
e. accessories, supply items and consumables, and structural parts (for example,
frames and covers).
Unless specified otherwise, batteries are considered a
consumable item and are not warranted
. If warranted, Lenovo will specify the
warranty in the product announcement and service documentation which ships with the
Machine;
f. service of Machine alterations;
g. service of a Machine on which you are using capacity or capability, other than that
authorized by Lenovo in writing; and
h. certification in your country for the Machine’s connection by any means to interfaces
of public telecommunications networks unless Lenovo specifies otherwise in the product
announcement and service documentation that ships with the Machine. Further
certification may be required by law prior to making any such connection.
The warranty is voided by removal or alteration of identification labels on the Machine or
its parts.
Lenovo does not warrant uninterrupted or error-free operation of a Machine.
Any technical or other support provided for a Machine under warranty, such as
assistance with “how-to” questions and those regarding Machine set-up and installation,
is provided
WITHOUT WARRANTIES OF ANY KIND
.
How to Obtain Warranty Service
If the Machine does not function as warranted during the warranty period, refer to the
service documentation that shipped with your Machine for support assistance and
problem determination procedures. A copy of the service documentation for your
Machine can also be found at the following Lenovo website:
If you are unable to resolve your problem with the service documentation, contact
Lenovo or the reseller to obtain warranty service. Contact information for Lenovo is
provided in the “Warranty Information” that ships with your Machine. If you do not
register the Machine with Lenovo, you may be required to present proof of purchase as
evidence of your entitlement to warranty service.
What Lenovo Will Do to Correct Problems
Lenovo will attempt to diagnose and resolve your problem over the telephone or
electronically by access to a Lenovo Internet website. Certain Machines contain remote
support capabilities for direct problem reporting, remote problem determination, and
resolution with Lenovo. When you contact Lenovo for service, you must follow the
problem determination and resolution procedures that Lenovo specifies. Following
problem determination, if Lenovo determines on-site service is required, a service
technician will be scheduled for service at your location.
Certain Machines (and upgrades, as applicable) may contain Machine Code and may
also contain Separately Licensed Code (SLC). The following Lenovo website identifies
whether an acquired Machine (or upgrade, as applicable) contains Machine Code
and/or SLC:
Unless specified otherwise, you are responsible for downloading or obtaining from
Lenovo, and installing designated Machine Code (microcode, basic input/output system
code (called “BIOS”), utility programs, device drivers, and diagnostics delivered with a
Lenovo Machine) and other software updates in a timely manner from a Lenovo Internet
website or from other electronic media, and following the instructions that Lenovo
provides. You may request Lenovo to install Machine Code changes, however, you may
be charged for that service.
Some parts of Lenovo Machines are designated as Customer Replaceable Units
(“CRUs”). If your problem can be resolved with a CRU (e.g. keyboard, memory, hard
disk drive) Lenovo will ship the CRU to you for you to install.
If the Machine does not function as warranted during the warranty period and your
problem cannot be resolved over the telephone or electronically, through your
application of Machine Code or software updates, or with a CRU, Lenovo or its
subcontractor or a reseller that has been approved by Lenovo to provide warranty
service, will either, at its discretion: 1) repair it to make it function as warranted; or 2)
replace it with one that is at least functionally equivalent. If Lenovo or its subcontractor
or the reseller is unable to do either, you may return the Machine to your place of
purchase and your money will be refunded.
Lenovo or its subcontractor or the reseller will also manage and install selected
engineering changes that apply to the Machine.
Exchange of a Machine or Part
When the warranty service involves the exchange of a Machine or part, the item Lenovo
or its subcontractor or the reseller replaces becomes Lenovo’s property, and the
replacement becomes yours. You represent that all removed items are genuine and
unaltered. The replacement may not be new, but will be in good working order and at
least functionally equivalent to the item replaced. The replacement assumes the
warranty service status of the replaced item.
Your Additional Responsibilities
You agree:
a. before Lenovo or its subcontractor or the reseller exchanges a Machine or part, to
remove all features, parts, options, alterations, and attachments not under warranty
service and ensure that the Machine is free of any legal obligations or restrictions that
prevent its exchange;
b. to obtain authorization from the owner to have Lenovo or its subcontractor or the
reseller service a Machine that you do not own;
c. where applicable, before service is provided:
(1) follow the service request procedures that Lenovo or its subcontractor or its reseller
provides;
(2) backup and secure all programs, data, and funds contained in the Machine; and
(3) inform Lenovo or its subcontractor or the reseller of changes in the Machine's
location;
d. to provide Lenovo or its subcontractor or the reseller with sufficient and safe access
to your facilities to permit Lenovo to fulfill its obligations;
e. to allow Lenovo or its subcontractor or the reseller to install mandatory engineering
changes, such as those required for safety;
f. when the type of warranty service requires that you deliver a failing Machine to
Lenovo, you agree to ship it suitably packaged, as Lenovo specifies, to a location
Lenovo designates. After the Machine has been repaired or exchanged, Lenovo will
return the repaired Machine or provide a replacement Machine to you at its expense,
unless Lenovo specifies otherwise. Lenovo is responsible for loss of, or damage to, your
Machine only while it is: 1) in Lenovo’s possession; or 2) in transit in those cases where
Lenovo is responsible for the transportation charges; and
g. to securely erase from any Machine you return to Lenovo for any reason all programs
not provided by Lenovo with the Machine, and data, including without limitation the
following: 1) information about identified or identifiable individuals or legal entities
("Personal Data"); and 2) your confidential or proprietary information and other data. If
removing or deleting Personal Data is not possible, you agree to transform such
information (e.g., by making it anonymous or encrypting it) so that it no longer qualifies
as Personal Data under applicable law. You also agree to remove all funds from
Machines returned to Lenovo. Lenovo is not responsible for any funds, programs not
provided by Lenovo with the Machine, or data contained in a Machine that you return to
Lenovo. You acknowledge that, to perform its responsibilities under this Statement of
Limited Warranty, Lenovo may ship all or part of the Machine or its software to other
Lenovo or third party locations around the world, and you authorize Lenovo to do so.
Limitation of Liability
Circumstances may arise where, because of a default on Lenovo's part or other liability,
you are entitled to recover damages from Lenovo. Regardless of the basis on which you
are entitled to claim damages from Lenovo (including fundamental breach, negligence,
misrepresentation, or other contract or tort claim), except for any liability that cannot be
waived or limited by applicable laws, Lenovo’s entire liability for all claims in the
aggregate arising from or related to each Machine will not exceed:
a. damages for bodily injury (including death) and damage to real property and tangible
personal property; and
b. the amount of any other actual direct damages, up to the charges (if recurring, 12
months' charges apply) for the Machine that is subject of the claim. For purposes of this
item, the term “Machine” includes Machine Code.
This limit also applies to Lenovo's suppliers, subcontractors, and resellers. It is the
maximum for which Lenovo and its suppliers, subcontractors, and resellers are
collectively responsible.
UNDER NO CIRCUMSTANCES IS LENOVO OR ITS SUPPLIERS,
SUBCONTRACTORS, OR RESELLERS LIABLE FOR ANY OF THE FOLLOWING
EVEN IF INFORMED OF THEIR POSSIBILITY: 1) THIRD PARTY CLAIMS AGAINST
YOU FOR DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED
ABOVE); 2) LOSS OF, OR DAMAGE TO, DATA; 3) SPECIAL, INCIDENTAL, OR
INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; OR
4) LOST PROFITS, BUSINESS, REVENUE, GOODWILL OR ANTICIPATED
SAVINGS. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Governing Law
Both you and Lenovo consent to the application of the laws of the country in which you
acquired the Machine to govern, interpret, and enforce all of your and Lenovo's rights,
duties, and obligations arising from, or relating in any manner to, the subject matter of
this Statement of Limited Warranty, without regard to conflict of law principles.
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION
TO JURISDICTION.
Jurisdiction
All of our rights, duties, and obligations are subject to the courts of the country in which
you acquired the Machine.
Part 2 - Country-
unique Terms
AMERICAS
Jurisdiction
:
The following sentence is added to this section as it applies to countries in bold print
below:
Any litigation arising from this Statement of Limited Warranty will be settled exclusively
by 1) in
Argentina;
the Ordinary Commercial Court of the city of Buenos Aires; 2) in
Bolivia;
the courts of the city of La Paz; 3) in
Brazil;
court of Rio de Janeiro, RJ; 4) in
Chile;
the Civil Courts of Justice of Santiago; 5) in
Colombia;
the Judges of the
Republic of Colombia; 6) in
Equador;
the civil judges of Quito for executory or summary
proceedings (as applicable); 7) in
Mexico;
the courts located in Mexico City, Federal
District; 8) in
Paraguay;
the courts of the city of Asuncion; 9) in
Peru;
the judges and
tribunals of the judicial district of Lima, Cercado; 10) in
Uruguay;
the courts of the city of
Montevideo; 11) in
Venezuela;
the courts of the metropolitan area of the city of
Caracas.
BRAZIL
Exchange of a Machine or Part:
Delete the last sentence:
The replacement assumes the warranty service status of the replaced item.
CANADA
What this Warranty Covers:
The following replaces the 2nd paragraph to this section:
During the warranty period, Lenovo provides repair and exchange service for the
Machine under the type of warranty service Lenovo designates for the Machine. The
warranty period for the Machine is a fixed period of time starting on its original Date of
Installation (also called, “Warranty Start Date”) unless specified otherwise in the
“Warranty Information” that ships with the Machine (for example, for certain Machines,
the warranty will void if the Machine’s usage limitations are exceeded during the
specified warranty period). The warranty period, type of warranty service, and service
level that apply to your Machine are designated in the “Warranty Information” that ships
with the Machine. Lenovo may require you to provide proof of purchase (for example, a
copy of your sales receipt or purchase invoice) to validate warranty entitlement.
Limitation of Liability:
The following replaces item a and item b of this section:
a. damages for bodily injury (including death) or physical harm to real property and
tangible personal property caused by Lenovo's negligence; and
b. the amount of any other actual direct damages, up to the greater of $100,000.00 or
the charges (if recurring, 12 months’ charges apply) for the Machine that is subject of
the claim. For purposes of this item, the term “Machine” includes Machine Code.
Governing Law:
The following replaces “laws of the country in which you acquired the Machine” in the
first sentence:
laws in the Province of Ontario.
PERU
Limitation of Liability:
The following is added at the end of this section:
In accordance with Article 1328 of the Peruvian Civil Code the limitations and exclusions
specified in this section will not apply to damages caused by Lenovo's willful misconduct
("dolo") or gross negligence ("culpa inexcusable"
).
UNITED STATES
Governing Law
:
The following replaces “laws of the country in which you acquired the Machine” in the
first sentence:
laws of the State of New York
ASIA PACIFIC
AUSTRALIA
What this Warranty Covers:
The following paragraphs are added to this section:
The warranties specified in this Section are in addition to any rights you may have under
the Australian Consumer Law or other similar legislation and are only limited to the
extent permitted by the applicable legislation. Throughout this document “Australian
Consumer Law” means Schedule 2 of the Competition and Consumer Act 2010.
Where a product we supply to you is, for the purposes of the Competition and
Consumer Act 2010 deemed to be a "consumer transaction" (as defined in the
Australian Consumer Law) then, in addition to your other rights under our agreement,
the following may apply:
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Limitation of Liability:
The following is added to this section:
To the extent permitted by law, where Lenovo is in breach of a guarantee under the
Australian Consumer Law or other similar legislation, Lenovo's liability is limited, at its
option to:
a. for services:
(1) the supply of the services again or
(2) the payment of the cost of having the services supplied again; and b. for goods:
(1) the repair or replacement of the goods or the supply of equivalent goods; or
(2) the payment of the cost of having the services supplied again.
Where that guarantee relates to the right to sell, quiet possession or clear title, or
if the goods are of a kind ordinarily acquired for personal, domestic or household
use or consumption, then none of the limitations in this paragraph apply.
Governing Law:
The following replaces “laws of the country in which you acquired the Machine” in the
first sentence:
laws of the State or Territory
CAMBODIA, INDONESIA AND LAOS
Governing Law:
The following replaces “laws of the country in which you acquired the Machine” in the
first sentence:
laws of Singapore
CAMBODIA, INDONESIA AND LAOS
Arbitration:
The following is added under this heading:
Disputes arising out of or in connection with this Statement of Limited Warranty shall be
finally settled by arbitration which shall be held in Singapore in accordance with the
Arbitration Rules of Singapore International Arbitration Center (“SIAC Rules”) then in
effect. The arbitration award shall be final and binding for the parties without appeal and
shall be in writing and set forth the findings of fact and the conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being entitled to
appoint one arbitrator. The two arbitrators appointed by the parties shall appoint a third
arbitrator who shall act as chairman of the proceedings. Vacancies in the post of
chairman shall be filled by the president of the SIAC. Other vacancies shall be filled by
the respective nominating party. Proceedings shall continue from the stage they were at
when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of
the date the other party appoints its, the first appointed arbitrator shall be the sole
arbitrator, provided that the arbitrator was validly and properly appointed.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The English language version of this Statement of
Limited Warranty prevails over any other language version.
HONG KONG S.A.R.
As applies to transactions initiated and performed in Hong Kong S.A.R., phrases
throughout this Agreement containing the word “country” (for example, “country of
purchase” and “country of Installation”) are replaced with “Hong Kong S.A.R..”
INDIA
Limitation of Liability:
The following replaces item a and item b of this section:
a. liability for bodily injury (including death) or damage to real property and tangible
personal property will be limited to that caused by Lenovo's negligence; and
b. as to any other actual damage arising in any situation involving nonperformance by
Lenovo pursuant to, or in any way related to the subject of this Statement of Limited
Warranty, the charge paid by you for the individual Machine that is the subject of the
claim. For purposes of this item, the term “Machine” includes Machine Code.
Arbitration:
The following is added under this heading:
Disputes arising out of or in connection with this Statement of Limited Warranty shall be
finally settled by arbitration which shall be held in Bangalore, India in accordance with
the laws of India then in effect. The arbitration award shall be final and binding for the
parties without appeal and shall be in writing and set forth the findings of fact and the
conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being entitled to
appoint one arbitrator. The two arbitrators appointed by the parties shall appoint a third
arbitrator who shall act as chairman of the proceedings. Vacancies in the post of
chairman shall be filled by the president of the Bar Council of India. Other vacancies
shall be filled by the respective nominating party. Proceedings shall continue from the
stage they were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of
the date the other party appoints its, the first appointed arbitrator shall be the sole
arbitrator, provided that the arbitrator was validly and properly appointed.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The English language version of this Statement of
Limited Warranty prevails over any other language version.
JAPAN
Governing Law:
The following sentence is added to this section:
Any doubts concerning this Statement of Limited Warranty will be initially resolved
between us in good faith and in accordance with the principle of mutual trust.
MACAU S.A.R.
As applies to transactions initiated and performed in Macau S.A.R., phrases throughout
this Agreement containing the word “country” (for example, “country of purchase” and
“country of Installation”) are replaced with “Macau S.A.R..”
MALAYSIA
Limitation of Liability:
The word “
SPECIAL
” in item 3 of the last paragraph is deleted.
NEW ZEALAND
What this Warranty Covers:
The following paragraph is added to this section:
The warranties specified in this section are in addition to any rights you may have under
the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or
limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods
which Lenovo provides, if you require the goods for the purposes of a business as
defined in that Act.
Limitation of Liability:
The following is added to this section:
Where Machines are not acquired for the purposes of a business as defined in the
Consumer Guarantees Act 1993, the limitations in this Section are subject to the
limitations in that Act.
PHILIPPINES
Limitation of Liability:
Item 3 in the last paragraph is replaced by the following:
SPECIAL (INCLUDING NOMINAL AND EXEMPLARY DAMAGES), MORAL,
INCIDENTAL, OR INDIRECT DAMAGES FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES; OR
Arbitration:
The following is added: under this heading
Disputes arising out of or in connection with this Statement of Limited Warranty shall be
finally settled by arbitration which shall be held in Metro Manila, Philippines in
accordance with the laws of the Philippines then in effect. The arbitration award shall be
final and binding for the parties without appeal and shall be in writing and set forth the
findings of fact and the conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being entitled to
appoint one arbitrator. The two arbitrators appointed by the parties shall appoint a third
arbitrator who shall act as chairman of the proceedings. Vacancies in the post of
chairman shall be filled by the president of the Philippine Dispute Resolution Center, Inc.
Other vacancies shall be filled by the respective nominating party. Proceedings shall
continue from the stage they were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of
the date the other party appoints its, the first appointed arbitrator shall be the sole
arbitrator, provided that the arbitrator was validly and properly appointed.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The English language version of this Statement of
Limited Warranty prevails over any other language version.
SINGAPORE
Limitation of Liability:
The words “
SPECIAL
” and “
ECONOMIC
” in item 3 in the last paragraph are deleted.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:
The terms of this Statement of Limited Warranty apply to Machines purchased from
Lenovo or a Lenovo reseller.
How to Obtain Warranty Service:
Add the following paragraphs in
Western Europe
(Andorra, Austria, Belgium, Bulgaria,
Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta,
Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia,
Slovenia, Spain, Sweden, Switzerland, United Kingdom, Vatican State, and any country
subsequently added to the European Union, as from the date of accession):
The warranty for Machines acquired in Western Europe shall be valid and applicable in
all Western Europe countries provided the Machines have been announced and made
available in such countries.
If you purchase a Machine in one of the Western European countries, as defined above,
you may obtain warranty service for that Machine in any of those countries from either
(1) a Lenovo reseller approved to perform warranty service or (2) from Lenovo, provided
the Machine has been announced and made available by Lenovo in the country in which
you wish to obtain service.
If you purchase a Machine in a Middle East or African country, you may obtain warranty
service for that Machine from the Lenovo entity within the country of purchase, if that
Lenovo entity provides warranty service in that country, or from a Lenovo reseller,
approved by Lenovo to perform warranty service on that Machine in that country.
Warranty service in Africa is available within 50 kilometers of a Lenovo approved service
provider. You are responsible for transportation costs for Machines located outside 50
kilometers of a Lenovo approved service provider.
Governing Law:
The phrase “the laws of the country in which you acquired the Machine” is replaced by:
1) “the laws of Austria”
in
Albania, Armenia, Azerbaijan, Belarus, Bosnia-
Herzegovina, Bulgaria, Croatia, Georgia, Hungary, Kazakhstan, Kyrgyzstan, FYR
Macedonia, Moldova, Montenegro, Romania, Russia, Serbia, Slovakia, Slovenia,
Tajikistan, Turkmenistan, Ukraine, and Uzbekistan; 2)
“the laws of France” in
Algeria, Benin, Burkina Faso, Cameroon, Central African Republic, Chad,
Comoros, Congo Republic, Djibouti, Democratic Republic of Congo, Equatorial
Guinea, French Guiana, French Polynesia, Gabon, Gambia, Guinea, Guinea-
Bissau, Ivory Coast, Lebanon, Libya, Madagascar, Mali, Mauritania, Mauritius,
Mayotte, Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles, Togo,
Tunisia, Vanuatu, and Wallis & Futuna; 3)
“the laws of Finland” in
Estonia, Latvia,
and Lithuania; 4)
“the laws of England”
in
Angola, Bahrain, Botswana, Burundi,
Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta,
Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia,
Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, the United
Kingdom, West Bank/Gaza, Yemen, Zambia, and Zimbabwe; 5)
“the laws of South
Africa”
in
South Africa, Namibia, Lesotho and Swaziland; 6)
“the laws of Switzerland”
in
Liechtenstein; and 7)
“the laws of Czech republic”
in
Czech republic; and 8)
the
“laws of Poland” in
Poland.
Jurisdiction:
The following exceptions are added to this section:
1) In
Austria;
the choice of jurisdiction for all disputes arising out of this Statement of
Limited Warranty and relating thereto, including its existence, will be the competent
court of law in Vienna, Austria (Inner-City);
2) in
Angola, Bahrain, Botswana, Burundi,
Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta,
Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia,
Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, United Kingdom,
West Bank/Gaza, Yemen, Zambia, and Zimbabwe;
all disputes arising out of this
Statement of Limited Warranty or related to its execution, including summary
proceedings, will be submitted to the exclusive jurisdiction of the English courts;
3)
in
Belgium and Luxembourg;
all disputes arising out of this Statement of Limited
Warranty or related to its interpretation or its execution, the law, and the courts of the
capital city, of the country of your registered office and/or commercial site location only
are competent; 4) in
France, Algeria, Benin, Burkina Faso, Cameroon, Central
African Republic, Chad, Comoros, Congo Republic, Djibouti, Democratic Republic
of Congo, Equatorial Guinea, French Guiana, French Polynesia, Gabon, Gambia,
Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Libya, Madagascar, Mali,
Mauritania, Mauritius, Mayotte, Morocco, New Caledonia, Niger, Reunion, Senegal,
Seychelles, Togo, Tunisia, Vanuatu, and Wallis & Futuna;
all disputes arising out of
this Statement of Limited Warranty or related to its violation or execution, including
summary proceedings, will be settled exclusively by the Commercial Court of Paris; 5)
in
South Africa, Namibia, Lesotho and Swaziland;
both of us agree to submit all
disputes relating to this Statement of Limited Warranty to the jurisdiction of the High
Court in Johannesburg;
6)
in
Turkey;
all disputes arising out of or in connection with this
Statement of Limited Warranty shall be resolved by the Istanbul Central (Sultanahmet)
Courts and Execution Directorates of Istanbul, the Republic of Turkey; 7) in each of the
following specified countries, any legal claim arising out of this Statement of Limited
Warranty will be brought before, and settled exclusively by, the competent court of a)
Athens for
Greece,
b) Tel Aviv-Jaffa for
Israel,
c) Milan for
Italy,
d) Lisbon for
Portugal,
and e) Madrid for
Spain;
8) in the United Kingdom; both of us agree to submit all
disputes relating to this Statement of Limited Warranty to the exclusive jurisdiction of the
English courts;
9) in
Liechtenstein;
all of our rights, duties, and obligations are settled
exclusively by the competent court of Zurich;
10) in
Czech republic
“to the competent
courts of Czech republic” and
11)
in
Poland
“to the competent courts in Warsaw.”
Arbitration:
The following is added under this heading:
In
Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia,
Georgia, Hungary, Kazakhstan, Kyrgyzstan, Libya, FYR Macedonia, Moldova,
Montenegro, Romania, Russia, Serbia, Slovakia, Slovenia, Tajikistan,
Turkmenistan, Ukraine, and Uzbekistan
all disputes arising out of this Statement of
Limited Warranty or related to its violation, termination or nullity will be finally settled
under the Rules of Arbitration and Conciliation of the International Arbitral Center of the
Federal Economic Chamber in Vienna (Vienna Rules) by three arbitrators appointed in
accordance with these rules. The arbitration will be held in Vienna, Austria, and the
official language of the proceedings will be English. The decision of the arbitrators will
be final and binding upon both parties. Therefore, pursuant to paragraph 598 (2) of the
Austrian Code of Civil Procedure, the parties expressly waive the application of
paragraph 595 (1) figure 7 of the Code. Lenovo may, however, institute proceedings in a
competent court in the country of installation.
In
Estonia, Latvia and Lithuania
all disputes arising in connection with this Statement
of Limited Warranty will be finally settled in arbitration that will be held in Helsinki,
Finland in accordance with the arbitration laws of Finland then in effect. Each party will
appoint one arbitrator. The arbitrators will then jointly appoint the chairman. If arbitrators
cannot agree on the chairman, then the Central Chamber of Commerce in Helsinki will
appoint the chairman.