Lenovo ThinkPad R50p English - Service and troubleshooting guide for ThinkPad
Lenovo ThinkPad R50p Manual
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- Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 1
ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 2
- Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 3
ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 4
supports, be sure to read the general information under Appendix A, "Important safety instructions", on page 43, Appendix B, "Wireless level of system activity and battery charge level. Extended contact the optical storage drive unit, as this might result the publication. IBM may make Users Restricted - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 5
Notice for ThinkPad R50 Series, the notice that supplements this Service and Troubleshooting Guide. The notice is included in the package with this publication. Information about hard disk capacity Instead of providing a recovery CD or a Windows® CD with your computer, IBM® provides simpler - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 6
iv ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 7
you to change your startup sequence, and get essential system information, and start the IBM BIOS Setup Utility where you can check and change BIOS settings. Press the Access IBM button to open the application that brings all of IBM's resources to you. On the next page, you will see the Welcome page - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 8
topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip. vi ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 9
password problem 18 A power switch problem 19 Keyboard problems 19 UltraNav problems 20 Standby or hibernation problems . . . . 21 Computer screen problems 23 Battery problems 24 Hard disk drive problems 25 A startup problem 26 Other problems 27 Starting IBM BIOS Setup Utility . . . . . 30 - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 10
viii ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 11
Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 5 Caring for your ThinkPad computer . . . . 6 © Copyright IBM Corp. 2003 1 - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 12
Your ThinkPad at a glance Your ThinkPad at a glance Front view Rear view 2 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 13
memory (DRAM) Memory Speed Support: Your computer may not be able to operate at all memory speeds (MHz). A system designed for a slower memory speed may be able to utilize faster memory, but will only operate at the slower speed. Storage device v 2.5-inch hard disk drive Display The color display - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 14
Features v Integrated wireless LAN (IEEE 802.11a/b/g) feature (on some models) v Integrated wireless LAN (IEEE 802.11b) feature (on some models) v Integrated Bluetooth feature (on some models) 4 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 15
maximum Power source (ac adapter) v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack - Nominal voltage: 10.8 V dc - Capacity: 4.4 AH/6.6 AH (on some models) Chapter 1. Overview of your new ThinkPad computer 5 - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 16
in standby or hibernation mode, or turned off, before moving it. This will prevent damage to the hard disk drive and data loss. v When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display. 6 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 17
pivot of an optical drive such as CD, DVD, or CD-RW/DVD drive before closing the tray. v When installing your hard disk, diskette, CD, DVD, or CD-RW/DVD drive, follow the instructions shipped with your hardware, and apply pressure only where needed on the device. See Access IBM, your on-board help - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 18
display 1. Gently wipe the display with a dry, soft lint-free cloth. If you see a scratchlike mark on your display, it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside. 8 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 19
50-50 mixture of isopropyl alcohol and water that does not contain impurities. 4. Wring out as much of the liquid as you can. 5. Wipe the display again; do not let any liquid drip into the computer. 6. Be sure to dry the display before closing it. Chapter 1. Overview of your new ThinkPad computer 9 - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 20
Caring for your ThinkPad computer 10 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 21
password problem 18 A power switch problem 19 Keyboard problems 19 UltraNav problems 20 Standby or hibernation problems . . . . 21 Computer screen problems 23 Battery problems 24 Hard disk drive problems 25 A startup problem 26 Other problems 27 Starting IBM BIOS Setup Utility . . . . . 30 - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 22
the computer serviced. This message is displayed if you remove the Security Chip and reinstall it, or install a new one. To clear the error, enter the IBM BIOS Setup Utility. If this does not solve the problem, have the computer serviced. 12 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 23
, enter the IBM BIOS Setup Utility. 0192: System Security IBM Embedded Security hardware tamper detected. The Security Chip has been replaced with a different one. Have the computer serviced. 0199: System Security IBM Security password retry count exceeded. This message is displayed if you enter - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 24
timer error Have the computer serviced. 0270: Real time clock error Have the computer serviced. 0271: Date and time error Neither the date nor the time is set in the computer. Set the date and time, using the IBM BIOS Setup Utility. 14 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 25
turn it on to start the IBM BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10. If you still see the same error code, have the computer serviced. 02D0: System cache error The cache - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 26
disk drive is correctly installed. v A startable diskette is in the diskette drive If you still see the same error message, check the boot sequence, using the IBM BIOS Setup Utility. The cooling fan has failed. Have the computer serviced. 16 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 27
correctly. Have the computer serviced. The IBM Predesktop Area in the HDD is broken. To use the IBM Predesktop Area, get a Recovery CD, and recover the IBM Predesktop Area. Errors without messages Problem: When I turn on the machine, nothing appears on the screen and the machine does not - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 28
look slightly distorted.) A password problem Problem: I forgot my password. Solution: If you forgot your power-on password, you must take your computer to an IBM authorized servicer or marketing representative to have the password canceled. 18 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 29
and service. A power switch problem Problem: The system does not respond, and you cannot turn off the computer. Solution: Turn off the computer by pressing and holding the power switch for 4 seconds or more. If the computer is still not reset, remove the ac adapter and the battery. Keyboard problems - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 30
-device cable is securely connected to the ThinkPad Dock II, the ThinkPad Mini Dock, or the ThinkPad Port Replicator II. If your mouse is incompatible with the IBM PS/2 mouse, disable the TrackPoint, using the ThinkPad Configuration Program. 20 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 31
acceptable range. Refer to "Specifications" on page 5. If these items are correct, have the computer serviced. Problem: The critical low-battery error message is displayed, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac adapter to the computer, or - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 32
support checkbox. 5. Click OK. Note: If you want to be able to enter hibernation mode by pressing Fn+F12, you need to install IBM PM driver. Problem: Under Windows XP, the Fn+F3 key combination does not make the computer screen go blank. 22 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 33
below. Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly. v The screen resolution and color quality are correctly set. v The monitor type is correct. To check these settings, do as follows: Open the Display Properties window - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 34
. If the optional Quick Charger is available, use it to charge the over-discharged battery. If the battery cannot be fully charged in 24 hours, use a new battery. Problem: Your computer shuts down before the battery status indicator shows 24 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 35
it stops. v You are carrying the hard disk drive. v You are carrying your computer. This is a normal characteristic of a hard disk drive and is not a defect. Problem: The hard disk drive does not work. Solution: In the startup menu in IBM BIOS Setup Utility, make sure that there is no exclamation - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 36
C drive--and installs the software contents present when your PC was manufactured. Call the IBM HelpCenter for help and information before using this recovery method. (See the telephone numbers in this publication under "Calling IBM" on page 38. 26 ThinkPad® R50 Series Service and Troubleshooting - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 37
are working on the network. To turn off the computer, press and hold the power switch for 4 seconds or more. Problem: The computer does not turn off with the power switch. Solution: If the standby indicator is on and you are working under battery power, replace the battery with a fully charged one - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 38
this mode can severely degrade the performance of the processor, and thus cause the playback of a DVD to be jerky. To avoid or reduce this problem, you can choose any of three other modes of operation, as follows: 28 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 39
the mode you want. 5. Click OK. Problem: You cannot connect using the built-in wireless networking card. Solution: If the computer display is closed, open it and try again. Problem: If your operating system is Windows 2000 and you are using a USB 1.x device, then when your computer returns from - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 40
IBM button″ message is displayed at the lower-left of the screen, press the Access IBM button. 4. Double-click Start setup utility. If you have set a supervisor password, the IBM BIOS Setup Utility ; then press Enter. Your computer restarts. 30 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 41
blue Access IBM button.″ 4. Double-click Recover to factory contents. 5. Follow the instructions on the screen. 6. When the recovery process finishes, press Enter key. Your computer will restart with the pre-installed operating system, drivers, and software. Chapter 2. Solving computer problems 31 - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 42
the following: 1. Turn off the computer; then disconnect the ac adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw that secures the hard disk drive. 32 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 43
Upgrading the hard disk drive 5. Open the computer display; then stand the computer on its side and remove the hard disk drive by pulling the cover away from the computer. 6. Detach the cover from the hard disk drive. 7. Attach the cover to a new hard disk drive. 8. Insert the hard disk drive and - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 44
Upgrading the hard disk drive 11. Turn the computer over again. Connect the ac adapter and the cables to the computer. 34 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 45
or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer might not be able to enter hibernation mode. If this happens, turn off the computer. 2. Close the computer display, and turn the computer over. 3. Slide and hold - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 46
Replacing the battery 5. Slide the battery latch to the locked position. 6. Turn the computer over again. Connect the ac adapter and the cables to the computer. 36 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 47
Chapter 3. Getting help and service from IBM Getting help and service 38 Getting help on the Web 38 Calling IBM 38 Getting help around the world 41 © Copyright IBM Corp. 2003 37 - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 48
and deciding what action is necessary to fix the problem. v IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service. 38 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 49
or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 50
service Telephone numbers Note: Telephone numbers are subject to change without notice. For the latest list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at www.ibm.com/pc/support 001-866-434-2080 40 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 51
with your computer or relocate it to a country where your ThinkPad machine type is sold and serviced by IBM or by IBM resellers who are authorized to perform warranty service, International Warranty Service is available for your computer. Service methods and procedures vary by country, and some - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 52
International Warranty Service, see Service Announcement 601-034 at www.ibm.com. Click Support & downloads, click Announcement letters, and click Announcements search. In the Search by letter number only field, type 601-034, and click Search. 42 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 53
Appendix A. Important safety instructions DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, connect and the power cord from the outlet. Remove signal cables from receptacles. Remove all cables from devices. © Copyright IBM Corp. 2003 43 - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 54
by objects. Protect the cord and power adapters from liquids. For instance, do not leave your cord or power adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a potential short circuit. 44 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 55
to ″vent″ from the battery. Never attempt to open or service any battery. Do not crush, puncture, or incinerate the battery or short the metal contacts. Do not expose the battery to water or other liquids. Only charge the rechargeable battery pack pursuant to instructions included in the product - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 56
upgraded a CDC or Mini PCI Card or a memory card, do not use your computer until you have closed the cover. Never use the computer when the cover is open. CAUTION: The fluorescent lamp in the liquid crystal display washing, get medical care. 46 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 57
AWG or larger (thicker) telephone cable. Laser compliance statement An optical storage drive (device), such as a CD-ROM, CD-RW, DVD-ROM drive and SuperDisk, which can be installed in the IBM ThinkPad computer is a laser product. The drive's classification label (shown below) is on the surface of the - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 58
DANGER Do not open the optical storage drive unit; no user adjustments or serviceable parts are inside. Use of controls, adjustments, or the performance of procedures other reproductive harm. Wash hands after handling. Save these instructions. 48 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 59
interoperable with any Bluetooth product that is compliant to Bluetooth Specification 1.1 as defined by the Bluetooth SIG. Following profiles are supported by Bluetooth Daughter Card: v Generic Access v Service Discovery v Serial Port v Dial-up Networking v FAX v LAN Access using PPP v Personal Area - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 60
used with an authorized Wireless Access Point that is Wi-Fi compliant or in Ad Hoc mode, this device will operate in its authorized modes in all geographies. Please reconfigure selected frequencies when you travel from one country to another. 50 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 61
" with next steps. 1. Start Windows 2000/XP. Logon with administrative privileges. 2. Right mouse click on My computer on Desktop and select Property. 3. Click on Hardware Tab and push Device Manager Button. 4. Double-click on Network Adapter, locate a wireless adapter device, right mouse click on - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 62
52 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 63
might be required to present proof of purchase to obtain warranty service. Before you call for service You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your computer - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 64
problem v Exact wording of any error messages v Hardware and software configuration information To find the telephone number for the HelpCenter nearest you, see "Telephone numbers" in Chapter 3, "Getting help and service from IBM", on page 37 54 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 65
and workmanship and 2) conforms to IBM's Official Published Specifications ("Specifications") which are available on request. upgrades involve the removal of parts and their return to IBM. A part that replaces a removed part will assume the warranty service status of the removed part. Unless IBM - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 66
or from other electronic media, and following the instructions that IBM provides. If your problem can be resolved with a Customer Replaceable Unit ("CRU") (e.g., keyboard, mouse, speaker, memory, hard disk drive and other easily replaceable parts), IBM will ship these parts to you for replacement - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 67
to fulfill its obligations under this Statement of Limited Warranty (which may include shipping the Machine for such processing to other IBM service locations around the world), and (c) ensure that such processing complies with any laws applicable to such Personal Data. Limitation of Liability - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 68
Statement of Limited Warranty, without regard to conflict of law principles. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE : The following is added after the first sentence: 58 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 69
dolo") or gross negligence ("culpa inexcusable"). NORTH AMERICA How to Obtain Warranty Service: The following is added to this Section: To obtain warranty service from IBM in Canada or the United States, call 1-800-IBM-SERV (426-7378). CANADA Limitation of Liability: The following replaces item 1 of - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 70
real property and tangible personal property will be limited to that caused by IBM's negligence; and 2. as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the subject 60 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 71
Act 1993 or other legislation which cannot be excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides, if you require the goods for the purposes of a business as defined in that Act. Limitation of Liability: The following is added to this - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 72
, MIDDLE EAST, AFRICA (EMEA) THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES: The terms of this Statement of Limited Warranty apply to Machines purchased from IBM or an IBM reseller. 62 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 73
or African country, you may obtain warranty service for that Machine from the IBM entity within the country of purchase, if that IBM entity provides warranty service in that country, or from an IBM reseller, approved by IBM to perform warranty service on that Machine in that country. Warranty - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 74
exclusively by, the competent court of a) Athens for Greece, b) Tel Aviv-Jaffa for Israel, c) Milan for Italy, d) Lisbon for Portugal, and e) Madrid for Spain; 64 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 75
. Such rights are not affected by the warranties provided in this Statement of Limited Warranty. How to Obtain Warranty Service: The following is added to this section: To obtain warranty service from IBM in EU countries, see the telephone listing in Part 3 - Warranty Information. You may contact - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 76
IBM is IBM, ITS SUPPLIERS OR RESELLERS LIABLE FOR ANY OF THE FOLLOWING, EVEN IF INFORMED OF THEIR POSSIBILITY: 1) LOSS OF, OR DAMAGE TO, DATA; 2) INCIDENTAL OR INDIRECT DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; 3) LOST PROFITS, EVEN 66 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 77
warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine's conformity to its Specifications. The following money refunded. The second paragraph does not apply. What IBM Will Do to Correct Problems: The following is added to this section: During the - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 78
Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded. Limitation of Liability: The following replaces the terms of section in its entirety: For the purposes of this section, a ″Default″ means any act, statement, 68 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 79
this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from IBM. UNITED KINGDOM Limitation of Liability: The following replaces the terms of this section is in its entirety: For the purposes of this section, a ″Default″ means - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 80
information regarding the warranty applicable to your Machine, including the warranty period and type of warranty service IBM provides. Warranty Period The warranty period may vary by country or region and is specified in the table below. 70 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 81
reseller for country and location specific information. 1. Customer Replaceable Unit (″CRU″) Service IBM will ship CRU parts to you for your replacement. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM's instructions. If you do not - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 82
Asked Questions (FAQs) and Support by Product (Machine) with links to Product Support pages. The IBM Statement of Limited Warranty is also available on this site in 29 languages. To obtain warranty service contact IBM or your IBM reseller. 72 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 83
-100-2011 Ho Chi Minh (84)8-829-5160 Hanoi (84)4-843-6675 Guarantee supplement for Mexico This supplement is considered part of IBM's Statement of Limited Warranty and shall be effective solely and exclusively for products distributed and commercialized within Territory of the Mexican United States - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 84
Service Centers, please visit: www.pc.ibm.com/la/centros_de_servicio/servicio_mexico/ servicio_mexico.html IBM de México, Manufactura y Tecnología, S. A. de C. V. Camino a El Castillo 2200 El Salto, Jalisco C.P. 45680, Tel. 01-800-3676900 74 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 85
it is the user's responsibility to evaluate and verify the operation of any non-IBM product, program, or service. IBM may have patents to: IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY 10504-1785 U.S.A. Processing date data This IBM hardware product and IBM software - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 86
not installed and used in accordance with the instructions, may cause harmful interference to radio communications. can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or : 76 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 87
for Japan If you are a company employee and need to dispose of a ThinkPad computer that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. The computer is categorized as industrial waste. It should be - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 88
and follow that person's instructions. You can also see the instructions at www.ibm.com/jp/pc/recycle/battery If you use a ThinkPad computer at home and need to dispose of a battery pack, you must comply with local ordinances and regulations. 78 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 89
IBM Corporation in the United States or other countries or both: IBM IBM (logo) HelpCenter PS/2 Rapid Restore ThinkLight ThinkPad TrackPoint Ultrabay UltraNav Microsoft, Windows, and Windows , product, or service names may be the trademarks or service marks of others. Appendix D. Notices 79 - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 90
80 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 91
Appendix D. Notices 81 - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 92
, other countries, or both. Other company, product, and services names may be trademarks or service marks of others. This offer is subject to change or cancellation without notice. © Copyright IBM Corporation 1999 2002. All rights reserved. 82 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 93
Appendix D. Notices 83 - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 94
être des marques déposées ou de service d'autres sociétés. Cette offre peut faire l'objet d'annulation ou de modification sans avis pré © Copyright IBM Corporation 1999 2002. Tous droits réservés. Part Number / Numéro de référence 49P1094 84 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 95
/CD SmartSuite® Millennium Edition prepares you for a new era in computing. Included with your new IBM Personal Computer is Lotus SmartSuite Millennium edition for Win. Lotus SmartSuite provides eight innovative applications with time saving features that give you a head start on your work and guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 96
of RAM. Disk Space 96MB available disk space to install the minimum features; 29MB of available disk space required to run from CD-ROM drive. Browsers Lotus FastSite requires Microsoft Internet Explorer 3.02 or later (included). 2 English 86 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 97
SmartSuite Millennium brochure. If you do not have the CD media for Lotus Notes Mail with this IBM PC, this document entitles you to order a CD-Rom version of Lotus Notes Mail for a nominal charge for use with Microsoft Windows. IBM International Program Licence Agreement This offer is governed by - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 98
about Lotus support options, visit the Lotus support web pages at www.support.lotus.com For queries with regard to your Smartsuite CD order fulfillment (from the coupon supplied) please E-Mail to: [email protected] 4 English 88 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 99
Appendix D. Notices 89 - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 100
90 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 101
Appendix D. Notices 91 - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 102
92 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 103
and service 38 around the world 41 by telephone 38 by Web 38 hibernation problems 21 I IBM Rapid Restore Ultra program 31 important tips 6 K keyboard problems 19 L locations 2 P password problems 18 setting 7 PC-Doctor for Windows 12 power switch problems 19 problems battery 24 computer screen 23 - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 104
94 ThinkPad® R50 Series Service and Troubleshooting Guide - Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 105
- Lenovo ThinkPad R50p | English - Service and troubleshooting guide for ThinkPad - Page 106
Part Number: 13N6077 (1P) P/N: 13N6077
ThinkPad
®
R50 Series
Service and Troubleshooting Guide
±²³