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Lenovo ThinkPad X1 Carbon (English) User Guide - Page 105

Problems with the keyboard and other pointing devices, Bluetooth problems - touch drivers

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Bluetooth problems • Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the Bluetooth headset/headphone is connected using a Headset profile or AV profile. Solution: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player). 2. Open Control Panel by clicking Start ➙ Control Panel ➙ Hardware and Sound ➙ Sound ➙ Playback. 3. If you are using a Headset profile, select Bluetooth Hands-free Audio and click the Set Default button. If you are using an AV profile, select Stereo Audio and click the Set Default button. 4. Click OK to close the Sound window. • Problem: PIM items sent from the Windows 7 operating systems cannot be received correctly into the address book of any other Bluetooth-enabled device. Solution: The Windows 7 operating system send PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 might be saved as a file with the extension .contact. Problems with the keyboard and other pointing devices The following are the most common problems with keyboards and other pointing devices. UltraNav pointing device problems • Problem: The pointer drifts when the computer is turned on or after it resumes normal operation. Solution: The pointer might drift when you are not using the TrackPoint pointing device during normal operation. This is a normal characteristic of the TrackPoint pointing device and is not a defect. Pointer drifting might occur for several seconds under the following conditions: - When the computer is turned on - When the computer resumes normal operation - When the TrackPoint pointing device is kept pressed for a long time - When the temperature changes • Problem: The TrackPoint pointing device or touch pad does not work. Solution: Ensure that the TrackPoint pointing device or touch pad is enabled in the UltraNav Device Setting window. Keyboard problems • Problem: All or some keys on the keyboard do not work. Solution: If an external numeric keypad is connected: 1. Turn off the computer. 2. Remove the external numeric keypad. 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad and the external keyboard. Ensure that you have seated the connectors correctly. If the problem persists, ensure that the correct device driver is installed. 1. Click Start ➙ Control Panel. Change the view of Control Panel from Category to Large icons or Small icons. 2. Click Keyboard. Chapter 8. Troubleshooting computer problems 91

Section	Page
Read this first	5
Important safety information	6
Conditions that require immediate action	7
Safety guidelines	7
Chapter 1. Product overview	15
Locating computer controls, connectors, and indicators	15
Front view	15
Right-side view	17
Left-side view	18
Bottom view	19
Rear view	20
Status indicators	20
Locating important product information	22
Machine type and model label	22
FCC ID and IC Certification number label	23
Certificate of Authenticity label	23
Features	24
Specifications	25
Operating environment	25
ThinkVantage programs	26
Accessing ThinkVantage programs	26
ThinkVantage programs	27
Chapter 2. Using your computer	31
Registering your computer	31
Frequently asked questions	31
Special keys and buttons	32
Function key combinations	33
Volume and mute buttons	35
Windows key	36
Using the UltraNav pointing device	36
Using the TrackPoint pointing device	37
Using the touch pad	38
Disabling the UltraNav pointing device and using an external mouse	39
Adding the UltraNav icon to the Windows notification area	39
Power management	40
Checking the battery status	40
Using the ac power adapter	40
Charging the battery	41
Disabling the built-in battery	41
Maximizing the battery life	41
Managing the battery power	41
Understanding the power-saving modes	42
Connecting to the network	43
Ethernet connections	43
Wireless connections	43
Presentations and multimedia	48
Changing display settings	48
Connecting a projector or an external monitor	48
Using dual displays	50
Using audio features	51
Using the integrated camera	52
Using a flash media card	53
Chapter 3. You and your computer	55
Accessibility and comfort	55
Ergonomic information	55
Comfort	56
Accessibility information	56
Traveling with your computer	57
Travel tips	57
Travel accessories	58
Chapter 4. Security	59
Attaching a mechanical lock	59
Using passwords	59
Passwords and sleep mode	59
Typing passwords	59
Power-on password	60
Hard disk passwords	60
Supervisor password	62
Solid state drive security	64
Setting the security chip	64
Using a fingerprint reader	65
Notice on deleting data from your solid state drive	69
Using firewalls	70
Protecting data against viruses	70
Chapter 5. Recovery overview	71
Creating and using recovery media	71
Performing backup and recovery operations	72
Using the Rescue and Recovery workspace	73
Creating and using a rescue medium	74
Reinstalling preinstalled applications and device drivers	75
Solving recovery problems	76
Chapter 6. Advanced configuration	77
Installing a new operating system	77
Before you begin	77
Installing the Windows 7 operating system	78
Installing device drivers	78
Installing the driver for the 4-in-1 media card reader	79
Installing the driver for USB 3.0	79
Installing the ThinkPad monitor file for Windows 2000/XP/Vista/7	79
Installing other drivers and software	80
ThinkPad Setup	80
Main menu	80
Config menu	81
Date/Time menu	86
Security menu	86
Startup menu	91
Restart menu	92
Updating your system UEFI BIOS	93
Using system management	93
System management	93
Chapter 7. Preventing problems	95
General tips for preventing problems	95
Making sure device drivers are current	96
Taking care of your computer	96
Cleaning the cover of your computer	98
Chapter 8. Troubleshooting computer problems	99
Diagnosing problems	99
Troubleshooting	99
Computer stops responding	99
Spills on the keyboard	100
Error messages	100
Errors without messages	102
Beep errors	103
Memory module problems	103
Networking problems	103
Problems with the keyboard and other pointing devices	105
Problems with the display and multimedia devices	106
Fingerprint reader problems	110
Battery and power problems	110
Solid state drive problems	112
Software problems	113
USB problems	113
Chapter 9. Getting support	115
Before you contact Lenovo	115
Getting help and service	115
Using diagnostic programs	116
Lenovo Support Web site	116
Calling Lenovo	116
Finding ThinkPad options	117
Purchasing additional services	118
Appendix A. Regulatory information	119
Wireless related information	119
Location of the UltraConnect™ wireless antennas	120
Locating wireless regulatory notices	121
Export classification notice	121
Electronic emission notices	121
Federal Communications Commission Declaration of Conformity	121
Industry Canada Class B emission compliance statement	121
European Union - Compliance to the Electromagnetic Compatibility Directive	122
German Class B compliance statement	122
Korea Class B compliance statement	123
Japan VCCI Class B compliance statement	123
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase	123
Lenovo product service information for Taiwan	123
Appendix B. WEEE and recycling statements	125
EU WEEE statements	125
Japan recycling statements	125
Recycling information for Brazil	126
Battery recycling information for Taiwan	126
Battery recycling information for the European Union	127
Battery recycling information for the United States and Canada	127
Appendix C. ENERGY STAR model information	129
Appendix D. Notices	131

Match case Limit results 1 per page

Bluetooth problems

•

Problem

: Sound does not come from the Bluetooth headset/headphone but comes from the local

speaker even though the Bluetooth headset/headphone is connected using a Headset proﬁle or AV proﬁle.

Solution

: Do the following:

1. Exit the application that uses the sound device (for example, Windows Media Player).

2. Open Control Panel by clicking

Start

➙

Control Panel

➙

Hardware and Sound

➙

Sound

➙

Playback

3. If you are using a Headset proﬁle, select

Bluetooth Hands-free Audio

and click the

Set Default

button. If you are using an AV proﬁle, select

Stereo Audio

and click the

Set Default

button.

4. Click

to close the Sound window.

•

Problem

: PIM items sent from the Windows 7 operating systems cannot be received correctly into the

address book of any other Bluetooth-enabled device.

Solution

: The Windows 7 operating system send PIM items in XML format, but most Bluetooth-enabled

devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a ﬁle through

Bluetooth, a PIM item sent from the Windows 7 might be saved as a ﬁle with the extension .contact.

Problems with the keyboard and other pointing devices

The following are the most common problems with keyboards and other pointing devices.

UltraNav pointing device problems

•

Problem

: The pointer drifts when the computer is turned on or after it resumes normal operation.

Solution

: The pointer might drift when you are not using the TrackPoint pointing device during normal

operation. This is a normal characteristic of the TrackPoint pointing device and is not a defect. Pointer

drifting might occur for several seconds under the following conditions:

–

When the computer is turned on

–

When the computer resumes normal operation

–

When the TrackPoint pointing device is kept pressed for a long time

–

When the temperature changes

•

Problem

: The TrackPoint pointing device or touch pad does not work.

Solution

: Ensure that the TrackPoint pointing device or touch pad is enabled in the UltraNav Device

Setting window.

Keyboard problems

•

Problem

: All or some keys on the keyboard do not work.

Solution

: If an external numeric keypad is connected:

1. Turn off the computer.

2. Remove the external numeric keypad.

3. Turn on the computer and try using the keyboard again.

If the keyboard problem is resolved, carefully reconnect the external numeric keypad and the external

keyboard. Ensure that you have seated the connectors correctly.

If the problem persists, ensure that the correct device driver is installed.

1. Click

Start

➙

Control Panel

. Change the view of Control Panel from Category to Large icons or

Small icons.

2. Click

Keyboard

Chapter 8

Troubleshooting computer problems