Lexmark 5700 User Guide

Lexmark 5700 - Color Jetprinter Manual

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  • Lexmark 5700 | User Guide - Page 1
    Lexmark 5700 Color Jetprinter User Guide
  • Lexmark 5700 | User Guide - Page 2
    countries, contact your point of purchase. Lexmark, and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Color Jetprinter is a trademark of Lexmark International, Inc. Windows is a registered trademark of Microsoft in
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    1 - Introducing the Lexmark 5700 Color Jetprinter 1 Printer features and specifications 2 System requirements 3 Using the printer's light and button 4 Chapter 2 - Using the printer software 5 Opening the Control Program 6 Opening the Printer Driver 7 Opening the Online Guide 8 Chapter
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    34 Chapter 6 - Troubleshooting 41 Bidirectional communications problems 42 Printhead failure 45 Error messages 48 General printing problems 49 Paper feed problems 54 Poor print quality 56 Printer software problems 60 Chapter 7 - Ordering Supplies 61 Print cartridges 61 Parallel cable 61
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    Contents Appendix A - Notices 65 Energy Star 65 Electronic Emission Notices 66 Appendix B - Statement of Limited Warranty .69 Glossary 73 Index 75 Contents v
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    Contents vi Contents
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    paper, glossy/photo paper, transparencies, greeting cards, and iron-on transfers. This illustration shows the parts of the printer. Left paper guide Paper support Automatic feeder Manual feeder Paper Feed button Paper Status light Paper exit tray 1 Introducing the Lexmark 5700 Color Jetprinter
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    Introducing the Lexmark 5700 Color Jetprinter Printer features and specifications Your printer features: • Two print cartridges which provide color and true black printing without having to switch print cartridges. • A Photo print cartridge (P/N 12A1990) which allows you to print photographic
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    the printer software successfully, make sure you: • Are running Microsoft Windows 3.1 or higher, Windows for Workgroups, Windows 95, or Windows NT 4.0. • Have a 486 PC system or higher. • Have at least 8 MB RAM. • Have at least 20 MB free disk space. 3 Introducing the Lexmark 5700 Color Jetprinter
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    has one light and one button. Introducing the Lexmark 5700 Color Jetprinter Paper Status light Paper Feed button Paper Status light If the light is: Off On solid Blinking Then the printer is: Ready to print Printing or feeding media through the printer Out of paper or has an error Paper Feed
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    computer. The following table describes these applications: Use this software: Control Program Printer Driver When you want to: • install or replace print cartridges • align print cartridges • monitor print jobs and print cartridge ink levels • print a test page • change DOS settings • control
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    want to: Online Guide Spool Manager * find information about: • using the printer software • installing and maintaining print cartridges • loading different types of print media • using the automatic and manual feeder • troubleshooting • who to call if you need help • ordering supplies • view the
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    Using the printer software Windows 3.1, Windows 3.11 From the Lexmark 5700 Series program group, doubleclick the Control Program icon. Windows NT 4.0 1 From the Start menu, click Settings. 2 Click Printers. The Printers folder appears. 3 Right-click the Lexmark 5700 Series printer icon. A sidebar
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    on the platform you are using. Windows 95, Windows NT 4.0 1 From the Start menu, click Programs. 2 Click the Lexmark 5700 Series program group. 3 Click Online Guide. Windows 3.1, Windows 3.11 From the Lexmark 5700 Series program group, doubleclick the Online Guide icon. 8 Using the printer software
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    other media Loading paper and other media Chapter Three The Lexmark 5700 Color Jetprinter™ prints on paper, envelopes, index cards, labels, , greeting card, and iron-on transfer types and sizes you can use with your printer. Plain paper You can get good print quality on many types of plain paper.
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    results using black and color print cartridges, use a coated paper such as Lexmark's High Resolution Premium Inkjet paper. To order this paper from Lexmark, use Lexmark part number 1402780 (letter size) or 1402781 (A4 size). Envelope types and sizes The printer supports the following envelope sizes
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    printer supports letter and A4-size transparencies, glossy film, and photo paper. Use transparencies, glossy film, or photo paper designed for an inkjet printer the printed surface until the ink is dry. • If you are printing several sheets, remove each sheet as it exits the printer and allow it to
  • Lexmark 5700 | User Guide - Page 18
    and other media Label types and sizes The printer supports letter and A4 size label sheets. You can use the automatic feeder or manual feeder to print labels. Label size Number and can damage the printer. Greeting Card types and sizes Use Lexmark Inkjet Greeting Cards, part number 1372482 (letter
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    Loading paper and other media Loading the automatic feeder Automatic feeder Depending on the thickness of the media, the printer can hold approximately: • 100 sheets of paper • 25 transparencies, glossy film, or photo paper • 10 envelopes, thick paper, or card stock Paper, transparencies, glossy
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    : You do not need to push paper into the printer or press the Paper Feed button for the printer to load paper! 3 Squeeze the release tab and the left paper guide together, and slide the left paper guide to the edge of the paper. Paper guide Release tab You are now ready to print. 14
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    so that the stamp location is in the lower right-hand corner. • Insert index cards or postcards vertically so the shortest side feeds into the printer first. 15 Loading paper and other media
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    against the envelopes or card stock. Release tab Paper guide 4 Before you send a job to print, choose the appropriate paper size and paper type in the Lexmark printer software. Loading the manual feeder You can print from the manual feeder without removing paper or envelopes from the automatic
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    other media Loading paper or other print media 1 Extend the paper exit tray. 2 Locate the manual feeder. Manual feeder 3 Place one piece of paper or specialty media against the right edge of the manual feeder. • Always place the preferred print side facing you. • Insert paper or other media against
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    film from the paper exit area before the next one is printed to avoid smearing 4 Push the media downward until the printer automatically loads it. 5 Before you send a job to print, choose the appropriate paper size and paper type in the Lexmark printer software. 18 Loading paper and other media
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    of the print cartridge carriers empty may cause printer problems. • Do not refill print cartridges. Refilling empty print cartridges invalidates your warranty. Incompatible inks can cause damage to the printhead or to the printer. For best results, use Lexmark supplies with the printer. 19 Caring
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    cover. 2 From the printer's Control Program, click the Cartridges Tab. For help opening the Control Program, see "Opening the Control Program" on page 6. 3 Follow the step for your platform: Windows 3.1, 3.11, and Windows 95 Click Install Color Cartridge, Install Black Cartridge, or Install Photo
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    Windows NT 4.0 Click Change Left Cartridge or Change Right Cartridge. The print cartridge carrier moves to the load position. If you are installing a Black or Photo cartridge, a Change Cartridge screen appears. Choose the type of cartridge you are installing. 4 At the printer, pull the handle of the
  • Lexmark 5700 | User Guide - Page 28
    for your print cartridges 5 Remove the print cartridge by lifting it straight out of the printer. Installing or changing a print cartridge If necessary, follow the steps for "Removing a print cartridge" on page 20 before proceeding. 1 If you are installing a new print cartridge, remove it from
  • Lexmark 5700 | User Guide - Page 29
    table lists the correct position for each cartridge type. Cartridge type Cartridge carrier slot Color left Black or Photo right Caring for your print cartridges 3 Push back firmly on the cartridge until it snaps securely into place. If the print cartridge moves loosely in the carrier, it is
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    , Windows 95 If you installed: Click a new Black cartridge Black Cartridge, P/N 12A1970 New Cartridge Installed an old Black cartridge a new Color cartridge an old Color cartridge a new Photo cartridge an old Photo cartridge Black Cartridge, P/N 12A1970 Old Cartridge Installed Color Cartridge
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    align properly with the color portions, you need to realign the print cartridges. Below are examples of aligned and misaligned print cartridges: Caring for your print cartridges Aligned Misaligned To align your print cartridges for best print quality: 1 From the printer's Control Program, click
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    box appears on your screen. Depending on the cartridge combination you have installed in your printer, a test page with one or more alignment pattern 5 comes closest to forming a straight line. 4 In the Align Cartridges dialog box, enter the numbers from the printed test page (that you chose
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    characters are not printing completely To run the nozzle test: 1 Make sure there is paper in the automatic feeder. 2 From the printer's Control Program, click the Cartridges Tab. For help opening the Control Program, see "Opening the Control Program" on page 6. 3 Click the Clean Print Nozzles button
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    Cleaning the print nozzles" on page 27), the problem may be caused by dried ink on the print cartridge nozzles. To wipe the print cartridge's nozzles and contacts: 1 Remove the print cartridge from the printer. For help, see "Removing a print cartridge" on page 20. 2 Use a clean cloth, dampened with
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    wipe the nozzles in one direction so the colors do not mix. Nozzles Contacts To dissolve dried ink, hold the damp cloth against the nozzles for about three seconds. Gently blot and wipe dry. 3 Allow the copper-colored area to dry. 4 Reinstall the print cartridge and repeat the nozzle test. For help
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    page 6. 2 From the Cartridges Tab, click the Install Color Cartridge button (Windows 3.1, 3.11, and 95) or the Change Right Cartridge button (Windows NT 4.0) to move the print cartridge carrier to the load position. 3 Unplug the printer power cord. This forces the print cartridge carrier to remain
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    Caring for your print cartridges 8 Close the printer front cover. 9 Plug the printer power cord into an electrical outlet. 10 You do not want to reset the ink level counter. Click Old Color Cartridge (Windows 3.1, 3.11, and 95) or Reinstall (Windows NT 4.0) to return the cartridge carrier to the
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    Caring for your print cartridges 32 Caring for your print cartridges
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    print from DOS applications: • Lexmark 5000 Series printer software • ESC/P24-J84 compatible printer driver in each DOS application If your application does not include ESC/P24-J84 compatible drivers, contact the software manufacturer for a compatible driver replacement. Changing print settings for
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    applications in Windows • native DOS (non-Windows) applications. DOS applications in Windows Use these instructions only if your application runs from the DOS prompt in Windows. This section describes: • printing from a DOS application • printing from a DOS application to another printer • printing
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    , your printer uses the ESC/P printer language. You must install a printer driver for ESC/P24 J84 printing in each DOS application. In Windows 3.1, avoid switching from your DOS application to another application while your job is printing. See the README file for your Lexmark printer for more
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    driver for your Lexmark 5700 Color Jetprinter to change printer settings that are not in your application. For help, see "Changing print settings for DOS applications" on page 33. 7 Print as you normally would from your application. Note: When you make changes to the DOS Printing Tab (Windows
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    5700 Color Jetprinter from a DOS application. To print to your Lexmark 5700 Color Jetprinter, make sure this option is not selected. If prompted, restart Windows before sending a DOS print job to your Lexmark printer. Printing to a file To print a document that has been processed by the driver
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    (Enable DOS Printing to other Printers) is not checked. 4 Exit Windows. 5 Start your DOS application. 6 Install an ESC/P24 J84 compatible driver as the current printer in the DOS application from which you are printing. For help installing a printer driver, see your application user's documentation
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    where your printer is connected. For example, lpt1 or lpt2. - /b instructs the computer to printers: 1 Open the printer's Control Program. For help opening the Control Program, see "Opening the Control Program" on page 6. 2 Follow the steps for your operating system: Windows 3.1, 3.11, and Windows
  • Lexmark 5700 | User Guide - Page 46
    to your Lexmark Color Jetprinter To enable DOS printing to your Lexmark Color Jetprinter: 1 Open the printer's Control Program. For help opening the Control Program, see "Opening the Control Program" on page 6. 2 Follow the steps for your operating system: Windows 3.1, 3.11, and Windows 95: a Click
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    Chapter Six Use this section to identify and solve problems. Section Bidirectional communications problems Printhead failure Error messages General printing problems Paper feed problems Poor print quality Printer software problems Page 42 45 48 49 54 56 60 Troubleshooting Troubleshooting 41
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    section does not apply to Windows NT 4.0 users. These events indicate bidirectional communications problems: • A message displays on your computer screen indicating your printer cannot establish bidirectional communications with your computer. • Print cartridge ink level indicators on the Status
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    Troubleshooting • Bidirectional communications is NOT disabled in your Lexmark printer software. a From the printer's supports bidirectional printing. Verify your printer cable meets these specifications. To purchase a Lexmark cable, see "Parallel cable" on page 61. Computer configuration problems
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    supports bidirectional communications. With bidirectional communications problems you can use your printer, but the printer software will not function to its fullest capability. You can change printer settings, send print jobs to the printer, and change and align print cartridges. However, printer
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    , see "Opening the Control Program" on page 6. b Click Print Test Page. Windows NT 4.0: a From the Printers folder, right-click the printer icon for the Lexmark 5700 Color Jetprinter. b Choose Properties from the sidebar menu. c Click the Cartridges Tab. d Click Print Test Page. Troubleshooting 45
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    • YES. Go to step 10. • NO. The problem is with the Color print cartridge. Do not go to step 10. Continue with "Replacing the print cartridge" on page 47. 10 Your printer requires service. See your printer reg- istration card for the appropriate telephone number for your country. 46 Troubleshooting
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    Troubleshooting Replacing the print cartridge 1 Replace the print cartridge that has the problem with a new print cartridge. For help, see "Installing or replacing print cartridges" on page 20. 2 Print a test page. Did the message reappear? • YES. Your printer requires service. See your printer
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    of your print job. • Consider purchasing more memory for your personal computer. • In Windows 3.1 or 3.11, consider increasing the virtual memory to a larger value. You may have the wrong paper source selected in the printer software. If an Out of Paper message appears and you are using a non
  • Lexmark 5700 | User Guide - Page 55
    , or Setup button (depending on the application). The Lexmark 5700 dialog box appears. 4 Click the Document/Quality Tab. 5 Make sure Natural Color is selected. If you are attempting to print a DOS file by sending it to the port to which the printer is connected, use the DOS Copy command. Avoid using
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    click the Options Tab. 2 Make sure Disable CJ5700 DOS Printing is not checked. Windows NT 4.0: 1 Open the Printer Driver Properties folder: a In the Windows Printer Folder, right- click the Lexmark 5700 Color Jetprinter icon. b In the sidebar menu, click Properties. c Choose the Device Settings Tab
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    power cord into an electrical outlet. If the light continues to blink, the printer may need service. If your printer needs service, refer to your printer registration card or warranty/service information for the appropriate telephone number for your country. Printer has missing or damaged parts
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    is not being held or paused. To check the printer status, follow the steps for your operating system: Windows 95, Windows NT 4.0: 1 From the Printers folder, double-click the Lexmark 5700 Color Jetprinter icon. 2 Click the Printer menu and make sure no checkmark appears next to the Pause Printing
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    . For help, see "Installing or replacing print cartridges" on page 20. If these suggestions do not solve the problem, your printer may need service. Refer to your printer registration card or warranty/service information for the appropriate telephone number for your country. Troubleshooting 53
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    can hold up to 100 sheets of paper. • The left paper guide does not cause the paper to bow in the automatic feeder. • You are using the correct type of paper. • The left paper guide is against the side of the paper. • The printer is on a flat, level surface. Troubleshooting 54 Troubleshooting
  • Lexmark 5700 | User Guide - Page 61
    Problems Paper sticks together Transparencies or glossy/photo papers stick together Solutions If printer: • Use a transparency or glossy/photo paper designed for an ink jet printer. • Remove each transparency or glossy/photo paper as it exits from the printer. Troubleshooting Troubleshooting 55
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    more) of the following suggestions to correct this problem: • A print cartridge may be out of ink or low on ink. If the Ink Low message appears, install a new print cartridge. To view the ink level, check the print cartridge image shown in the Cartridge Tab. • Remove and reinstall one of the print
  • Lexmark 5700 | User Guide - Page 63
    Troubleshooting Problems General print quality problems Improperly formed or misaligned characters Poor print quality at left, right, or bottom edge of page Solutions Try one (or more) of the following suggestions to correct this problem: • A print cartridge may be out of ink or low on ink. If the
  • Lexmark 5700 | User Guide - Page 64
    printer software matches the Paper type loaded in the printer. • Make sure the paper is straight and unwrinkled. • Let the ink dry before handling the paper. • Change Print Quality to Quick Print 600. • Clean the print cartridge nozzles. See "Cleaning the print nozzles" on page 27. Troubleshooting
  • Lexmark 5700 | User Guide - Page 65
    fill pattern in your application software. Make sure you have your Lexmark Color Jetprinter's printer driver selected as the default printer. Your printer may have bidirectional communications problems. See "Bidirectional communications problems" on page 42. Troubleshooting Troubleshooting 59
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    something other than Quick Print 600. Printer software problems Problems Portions of printer's Control Program grayed out Printer software settings are not in effect Solutions If the ink level indicators of the Cartridges Tab are grayed out, and printer error messages and job progress information
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    You may also order supplies from Lexmark over the telephone. Check your printer registration card for the appropriate telephone number for each country. Print cartridges To order print cartridges from Lexmark, use these part numbers: Cartridge type: Black Color Photo Part number: 12A1970 12A1980
  • Lexmark 5700 | User Guide - Page 68
    Coated paper For the best color and black and white printing results, use a coated paper such as Lexmark's High Resolution Premium Inkjet paper. To order this paper from Lexmark, use these part numbers: Size Letter A4 Number of sheets Part number 100 1402780 100 1402781 Glossy film To print
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    sheets Part number 20 1402797 20 1402798 Greeting card with envelope Each greeting card comes with an envelope. To order Inkjet Greeting Cards from Lexmark, use these part numbers: Size Letter A4 Number of sheets Part number 20 1372482 20 70X7254 Ordering Supplies Ordering Supplies 63
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    Labels To order Inkjet Labels from Lexmark, use these part numbers: Sheet size Letter Letter A4 A4 Label size 1 x 2-5/8 in. 2 x 4 in. 63.5 x 38.1 mm 99.1 x 67.7 mm Labels per sheet 30 10 21 8 Number Part of sheets number 20 70X7250 20 70X7251 20 70X7252 20 70X7253 Iron-on transfers for
  • Lexmark 5700 | User Guide - Page 71
    verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the printers, monitors, or fax machines that power down when they are not being used. This feature will cut the energy used by up to 50 percent. Lexmark is
  • Lexmark 5700 | User Guide - Page 72
    Lexmark 5700 Color Jetprinter, Type 4093, has been tested and found to comply with the limits for a Class B digital device, pursuant to Part used in accordance with the instructions, may cause harmful interference to your point of purchase or service representative for additional suggestions. The
  • Lexmark 5700 | User Guide - Page 73
    Lexmark part number 1329605. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations. Any questions regarding this compliance information statement should be directed to: Director of Lab Operations Lexmark and Technical Support, Lexmark International,
  • Lexmark 5700 | User Guide - Page 74
    Notices Japanese VCCI Notice The United Kingdom Telecommunications Act 1984 This apparatus is approved under the approval number NS/G/ 1234/J/100003 for the indirect connections to the public telecommunications systems in the United Kingdom. 68 Notices
  • Lexmark 5700 | User Guide - Page 75
    warranty information that came with your printer. Lexmark 5700 Color Jetprinter This Statement of Limited Warranty parts, or new and serviceable used parts, which perform like new parts, • Is free from defects in material and workmanship, • Conforms to Lexmark's official published specifications
  • Lexmark 5700 | User Guide - Page 76
    to, a product in transit to the Remarketer or the designated location. When warranty service involves the exchange of a product or part, the item replaced becomes the property of the Remarketer or Lexmark. The replacement may be a new or repaired item. The replacement item assumes the remaining
  • Lexmark 5700 | User Guide - Page 77
    Lexmark or a Lexmark authorized servicer • operation of a product beyond the limit of its duty cycle • failure to have installed a maintenance kit as specified (if applicable) • use of printing media outside of Lexmark specifications • use of other than Lexmark supplies (such as toner cartridges
  • Lexmark 5700 | User Guide - Page 78
    This limitation of remedies also applies to any developer of materials supplied to Lexmark. Lexmark's and the developer's limitations of remedies are not cumulative. may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to
  • Lexmark 5700 | User Guide - Page 79
    Glossary Glossary application software A software product, such as a spreadsheet or printer driver. fine dither A halftone method used for detailed graphics with limited shading. font A set of characters of a given size and style. halftone An array in which dots are placed to simulate colors
  • Lexmark 5700 | User Guide - Page 80
    The printer driver is designed to provide the best print output default setting for your printer. software application Any program loaded on your computer used to perform a specific task; for example, a word processing or spreadsheet program. specialty media Any print media that requires manual
  • Lexmark 5700 | User Guide - Page 81
    ordering 62 types and sizes 10 Control Program, opening 6 D disposing of cartridges 25 DOS printing changing print settings 33 from native DOS 38 from Windows 34 to file 37 to other printers 36, 39 to your Lexmark printer 40 E electronic emission notices 66 Energy Star 65 envelopes loading 15, 17
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    manual feeder loading 16 location 16 O Online Guide, opening 8 opening Control Program 6 Online Guide 8 Printer Driver 7 ordering supplies 61 76 Index P paper coated 62 feed problems 56 printer button 4 dimensions 3 features 2 light 4 parts 1 software description 5 problems 60 specifications 2
  • Lexmark 5700 | User Guide - Page 83
    Printer Driver, opening 7 printing problems 49 R requirements, system 3 S software description 5 problems 60 supplies, ordering 61 system requirements 3 T transparencies loading 13, 17 ordering 63 types and sizes 11 troubleshooting 41 U United Kingdom Telecommunications Act 1984 68 W warranty
  • Lexmark 5700 | User Guide - Page 84
    Index 78 Index
  • Lexmark 5700 | User Guide - Page 85
    Guide Lexmark 5700 Color Jetprinter Part Number 17A0145 1/21/98 Reader's Comment Form You may use this form to communicate your comments about this publication, with the understanding that Lexmark may use or distribute whatever information you supply comments about supplies, service, applications,
  • Lexmark 5700 | User Guide - Page 86
    NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO. 2659 LEXINGTON, KY POSTAGE WILL BE PAID BY ADDRESSEE Lexmark International, Inc. Department F95, Building 035-3 740 NEW CIRCLE ROAD NW LEXINGTON KY 40511-9954 Fold Here Tape Please Do Not Staple Tape
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Lexmark 5700
Color Jetprinter
User Guide