Lexmark 940e Troubleshooting Guide

Lexmark 940e - X Color Laser Manual

Get Lexmark 940e - X Color Laser PDF manuals and user guides
UPC - 734646027366
View all Lexmark 940e manuals
Add to My Manuals
Save this manual to your list of manuals

Lexmark 940e manual content summary:

  • Lexmark 940e | Troubleshooting Guide - Page 1
    attached to the printer and the host computer, print server, option, or other network device. Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem. Door A will not shut properly Make sure the green paper jam clearance lever behind
  • Lexmark 940e | Troubleshooting Guide - Page 2
    Vista, Windows XP, Windows Server 2003, or Windows 2000/Me/98 and using compatible printer software. MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure the internal print server is properly installed and that the printer is connected to the network. • Print a network
  • Lexmark 940e | Troubleshooting Guide - Page 3
    . Solving copy problems Copier does not respond These are possible solutions. Try one or more of the following: ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? Clear any error messages. CHECK THE POWER Make sure the printer is plugged in, the power is on, and Ready appears. Scanner unit does not close
  • Lexmark 940e | Troubleshooting Guide - Page 4
    network or USB cable is securely connected to the computer and the printer. AN ERROR MAY HAVE OCCURRED IN THE PROGRAM Turn off and then restart the computer. Scanning takes too long or freezes the computer These are possible solutions. Try one or more of the following: DO YOU HAVE ANY OTHER SOFTWARE
  • Lexmark 940e | Troubleshooting Guide - Page 5
    MAIL SERVICE? Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice Mail and the 5 printer to answer calls, you may want to consider adding a second telephone line for the printer. IS THE PRINTER MEMORY FULL? 1 Dial the fax number. 2 Scan the
  • Lexmark 940e | Troubleshooting Guide - Page 6
    Resend the fax. There may have been a problem with the quality of the telephone line connection. • Increase the fax scan resolution, if possible. IS THE TONER LOW? When 88 toner low appears or when you experience faded print, replace the cartridge(s). MAKE SURE THE FAX TRANSMISSION SPEED IS
  • Lexmark 940e | Troubleshooting Guide - Page 7
    IS COMPATIBLE WITH THE FINISHER EXIT BINS For more information about supported paper sizes, click View User's Guide and Documentation on the Software and Documentation CD. Flash memory card Make sure the flash memory card is securely connected to the printer system board. Hard disk with adapter Make
  • Lexmark 940e | Troubleshooting Guide - Page 8
    printer may need to be serviced. For more information, contact Customer Support. Characters have jagged or uneven edges Dark lines One or more of the photoconductors may be defective. If an 84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black
  • Lexmark 940e | Troubleshooting Guide - Page 9
    page size in Print Properties or the software program. Light colored line, white line, or incorrectly colored line IS A TONER CARTRIDGE DEFECTIVE? Replace the toner cartridge. ARE THE PHOTOCONDUCTORS DEFECTIVE? Replace the photoconductor(s). Note: The printer has four photoconductors: cyan, magenta
  • Lexmark 940e | Troubleshooting Guide - Page 10
    , change these settings. Note: This solution applies to Windows users only. • From the Quality menu, change these settings. IS THE TONER CARTRIDGE DEFECTIVE? Replace the toner cartridge. Solid color pages The printer may need to be serviced. For more information, contact Customer Support. 10
  • Lexmark 940e | Troubleshooting Guide - Page 11
    print density Replace the photoconductor(s). 11 Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately. Solving color quality problems
  • Lexmark 940e | Troubleshooting Guide - Page 12
    printer software? What settings should I use for the best color? The PostScript driver is strongly recommended for best color quality. The default settings in the PostScript driver provide the preferred color quality for the majority of printouts. Why doesn't the printed color match the color
  • Lexmark 940e | Troubleshooting Guide - Page 13
    9 Click Print to print the detailed Color Samples set. Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
Lexmark ™ X94x
Troubleshooting
Guide
Troubleshooting
Checking an unresponsive
printer
If your printer is not responding, make sure:
•
The power cord is plugged into the printer and a properly
grounded electrical outlet.
•
The electrical outlet is not turned off by any switch or breaker.
•
The
Ground Fault Circuit Interrupter
(GFCI) has not tripped.
From the back of the printer, press the GFCI
Reset
button
located above the printer power cord.
•
The printer is not plugged into any surge protectors,
uninterrupted power supplies, or extension cords.
•
Other electrical equipment plugged into the outlet is working.
•
The printer is turned on.
•
The printer cable is securely attached to the printer and the
host computer, print server, option, or other network device.
Once you have checked each of these possibilities, turn the printer
off and then back on. This often fixes the problem.
Door A will not shut properly
Make sure the green paper jam clearance lever behind Door A is
in place:
1
Press down on the white release lever beneath Door A at the
top of the printer, and then open the door.
2
Press the A1 green lever down to its normal position.
3
Close Door A.
Solving printing problems
Multiple-language PDFs do not print
The documents contain unavailable fonts.
1
Open the document you want to print in Adobe Acrobat.
2
Click the printer icon.
The Print dialog appears.
3
Select
Print as image
.
4
Click
OK
.
Control panel display is blank or
displays only diamonds
The printer self test failed. Turn the printer off, wait about 10
seconds, and then turn the printer back on.
If
Performing Self Test
and
Ready
do not appear, turn the
printer off and contact Customer Support.
1