Lexmark C770n User's Guide
Lexmark C770n - Color Laser 25ppm USB Printer Manual
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- Lexmark C770n | User's Guide - Page 1
C770, C772 User's Guide October 2007 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2006 Lexmark International, Inc. 740 West New Circle Road Lexington, Kentucky 40550 - Lexmark C770n | User's Guide - Page 2
or repairs, other than those described in the operating instructions, to a professional service person. • This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious - Lexmark C770n | User's Guide - Page 3
an output expander ...9 Installing a 5-bin mailbox ...11 Installing a StapleSmart finisher ...12 Installing memory and option cards ...13 Removing memory and option cards ...18 Chapter 2: Printing ...24 Understanding the printer operator panel ...24 Sending a job to print ...26 Printing from a USB - Lexmark C770n | User's Guide - Page 4
...85 Configuring printer alerts ...86 Chapter 7: Troubleshooting 87 Online customer support ...87 Calling for service ...87 Checking an unresponsive printer ...87 Printing multi-language PDFs ...87 Solving printing problems ...88 Solving mailbox problems ...89 Solving option problems ...90 Solving - Lexmark C770n | User's Guide - Page 5
1 Installing and removing options You can customize your printer memory capacity and connectivity by adding optional cards and input devices. You can also use these instructions to help you locate an option for removal. Install the printer and any options you have purchased in the following order: - Lexmark C770n | User's Guide - Page 6
servers (also called internal network adapters or INAs) Note: Some options may not be available on some models. Installing a 2000-sheet drawer Your printer supports one optional 2000-sheet drawer. Warning: If you have an optional duplex unit and a 2000-sheet drawer, you must install a 500-sheet - Lexmark C770n | User's Guide - Page 7
and removing options Installing a 500-sheet drawer Your printer supports up to three additional 500-sheet drawers. However remove any packing material. 2 Place the drawer in the location you have chosen for your printer, or install it on another drawer. To install it on another drawer: a Align the - Lexmark C770n | User's Guide - Page 8
and removing options Installing a duplex unit Your printer supports an optional duplex unit that lets you print and remove any packing material. 2 Place the duplex unit in the location you have chosen for your printer or install it on a 500-sheet drawer. To install it on a 500-sheet drawer: a - Lexmark C770n | User's Guide - Page 9
: a Align the positioning posts on the duplex or 500-sheet drawer with the holes in the printer. b Lower the printer into place. Make sure it is seated securely. Installing an output expander Your printer supports an optional output expander that lets you stack up to 650 sheets of paper in one bin - Lexmark C770n | User's Guide - Page 10
Installing and removing options 5 Attach the printer top cover to the output expander. 6 Attach the output expander paper bail to the top cover. Installing an output expander 10 - Lexmark C770n | User's Guide - Page 11
Installing and removing options Installing a 5-bin mailbox Your printer supports a 5-bin mailbox that lets you collate and stack up to 500 sheets of paper. Note: After you unpack the mailbox, install it immediately. Otherwise, the - Lexmark C770n | User's Guide - Page 12
5 Attach the printer top cover to the mailbox. 6 Attach the mailbox paper bail to the top cover. Installing a StapleSmart finisher Your printer supports a StapleSmart finisher. See the information sheet included with the finisher for detailed installation instructions. Installing a StapleSmart - Lexmark C770n | User's Guide - Page 13
card connectors Hard disk connector Installing a memory card Follow the instructions in this section to install a printer memory card. Memory cards must have 100-pin connectors. Note: Memory cards designed for other Lexmark printers may not work with your printer. 1 Remove the system board access - Lexmark C770n | User's Guide - Page 14
Installing a firmware card Follow the instructions in this section to install an optional firmware or flash memory card. Note: Firmware and flash memory cards offered for other Lexmark printers cannot be used with your printer. Only one of each type of card is supported. Warning: Firmware and flash - Lexmark C770n | User's Guide - Page 15
instructions in this section to install an optional hard disk. You need a small flathead screwdriver to attach the hard disk to the mounting plate. Warning: Hard disks are easily damaged by static electricity. Touch something metal on the printer Ribbon cable Installing memory and option cards 15 - Lexmark C770n | User's Guide - Page 16
board. The hard disk snaps into place. Installing an option card Your printer has one expansion card slot that supports a number of option cards. The following table describes their function. Card . 6 Secure the card to the system board with the screw. Installing memory and option cards 16 - Lexmark C770n | User's Guide - Page 17
Installing and removing options Connector Installing memory and option cards 17 - Lexmark C770n | User's Guide - Page 18
the connector for the card you want to remove. Option card connector Firmware and flash memory card connectors Memory card connector Hard disk connector Accessing the printer system board 1 Turn the printer off. 2 Unplug the printer power cord. 3 Disconnect all cables from the back of the - Lexmark C770n | User's Guide - Page 19
and removing options Removing memory cards Complete the following steps to remove printer memory or flash memory cards. Warning: Printer memory and flash memory cards are easily damaged by static electricity. Touch something metal on the printer before you touch a memory card. 1 Remove the system - Lexmark C770n | User's Guide - Page 20
card in paper and store it in a box. 7 Replace the system board access cover. For more information, see Reinstalling the system board access cover. Removing memory and option cards 20 - Lexmark C770n | User's Guide - Page 21
static electricity. Touch something metal on the printer before you touch a disk. 1 Remove the system board access cover. For more information, see Accessing the printer system board. 2 Locate the hard information, see Reinstalling the system board access cover. Removing memory and option cards 21 - Lexmark C770n | User's Guide - Page 22
firmware card. 1 Remove the system board access cover. For more information, see Accessing the printer system board. 2 Grasp the firmware card gently and pull it straight out in one motion. . For more information, see Reinstalling the system board access cover. Removing memory and option cards 22 - Lexmark C770n | User's Guide - Page 23
the slots at the top of the access cover with the screws near the top of the printer. 2 Slide the cover up under the top cover lip as far as it will go, . 4 Reconnect all cables on the back of the printer. 5 Plug in the printer power cord. 6 Turn the printer on. Removing memory and option cards 23 - Lexmark C770n | User's Guide - Page 24
2 Printing Understanding the printer operator panel The printer operator panel has a four-line, back lit, gray scale display that can show both graphics and text. The Back, Menu, and Stop buttons are located - Lexmark C770n | User's Guide - Page 25
on the operator panel. The lights indicate whether the printer power is on, the printer is busy, idle, processing a job, or requires Direct interface on the operator panel is used to plug in a USB flash memory device and print PDF and supported graphic files (.gif, .jpeg, .jpg, .bmp, .png, .tiff, - Lexmark C770n | User's Guide - Page 26
entries. Note: The pound (#) sign is not used. The display panel shows messages and graphics describing the current state of the printer and indicating possible printer problems you must resolve. The top line of the display is the header line. If applicable, it will contain the graphic indicating - Lexmark C770n | User's Guide - Page 27
and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Note the following when using a USB flash memory device with the printer USB Direct Interface: • USB devices must be compatible with the USB 2.0 standard. • Hi-Speed USB devices must support the Full-Speed standard - Lexmark C770n | User's Guide - Page 28
one copy, press , or manually input the number of copies with the number pad, then press . Note: Do not remove the USB flash memory device from the USB Direct interface until the document has finished printing. The document prints. If you leave the drive in the printer after leaving the initial USB - Lexmark C770n | User's Guide - Page 29
to verify the network connection. This page also provides important information that helps in configuring for network printing. 1 Make sure the printer is on and the Ready message appears. 2 Press on the operator panel. 3 Press until Reports appears, and then press . Printing a menu settings - Lexmark C770n | User's Guide - Page 30
. Consult a system support person for a solution, and print another network setup page to verify that the printer is connected to the printer. Printing a directory list A directory listing shows the resources stored in flash memory or on the hard disk. To print a listing: 1 Make sure the printer - Lexmark C770n | User's Guide - Page 31
trays while a print job is printing. It could damage the tray or the printer. Loading 500-sheet trays To load any of the 500-sheet trays: 1 Remove 2 Squeeze the front guide lever and slide the guide to the front of the tray. 3 Squeeze the side guide lever and slide the guide to the correct position - Lexmark C770n | User's Guide - Page 32
Note: Do not exceed the maximum stack height. Overfilling the tray may cause jams. 6 Squeeze the front guide lever and slide the guide until it firmly touches the stack of paper. 7 Reinstall the tray. Make sure the tray is pushed completely into the printer. 8 If you are loading a different - Lexmark C770n | User's Guide - Page 33
Printing Loading the 2000-sheet tray Follow these instructions to load a 2000-sheet tray. Do not load any print media other than paper in the 2000-sheet tray. 1 Pull open the tray. 2 Squeeze the side guide lever, lift the guide, and place it into the appropriate slot for the size paper you are - Lexmark C770n | User's Guide - Page 34
Printing 4 Slide the bottom support toward the front of the tray until it touches the front guide. 5 Flex the sheets back and forth to sure the tray is pushed completely into the printer. Note: Do not exceed the maximum stack height. Overfilling the tray may cause paper jams. Loading the trays 34 - Lexmark C770n | User's Guide - Page 35
-As a manual bypass feeder, you send a print job to the feeder while specifying the type and size of media from your computer. The printer then prompts you to load the appropriate print media before it prints. To load the multipurpose feeder: 1 Open the multipurpose feeder. 2 Squeeze the paper guide - Lexmark C770n | User's Guide - Page 36
in as far as it will easily go. Do not force the media. Note: Do not exceed the maximum stack height. Overfilling the feeder may cause jams. 6 Squeeze the paper guide lever and slide the guide until it lightly touches the side of the stack. 7 If you are loading a different type of media - Lexmark C770n | User's Guide - Page 37
specialty media (transparencies, labels, other) Follow these instructions when you want to print on media such as processor, spreadsheet, browser, or other application, select File Print. 2 Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver - Lexmark C770n | User's Guide - Page 38
print job as usual. Mac OS X 1 In your word processor, spreadsheet, browser, or other application, select File Page Setup. 2 Choose the correct printer in the Format For pop-up menu. 3 Choose the paper , see the Menus and Messages Guide on the Software and Documentation CD Linking trays 38 - Lexmark C770n | User's Guide - Page 39
value as the bin configuration default. 7 Press until you get to the Ready state. Holding a job in the printer When sending a job to the printer, you can specify in the driver that you want the printer to hold the job in memory. When you are ready to print the job, you must go to the - Lexmark C770n | User's Guide - Page 40
"Print and Hold", and then follow the driver instructions. 4 Enter a User Name and PIN. 5 Send your job to the printer. Go to the printer when you are ready to retrieve your confidential print job, and follow the At the printer steps. Macintosh 1 From a word processor, spreadsheet, browser, or other - Lexmark C770n | User's Guide - Page 41
(PIN). 5 Press until appears next to the job you want to print, and then press . After your job prints, it is deleted from printer memory. Entering a personal identification number (PIN) When you select Confidential Job from the Held job menu, the following prompt appears on the display after you - Lexmark C770n | User's Guide - Page 42
Hold, then follow the driver instructions. 4 Select the type of held job you want, and then send your job to the printer. Go to the printer when you are ready to retrieve your confidential print job, and follow the At the printer steps. Macintosh 1 From a word processor, spreadsheet, browser, or - Lexmark C770n | User's Guide - Page 43
Printing 3 Press until appears next to the type of action you want to perform: Print All JobName1 JobName2 Delete All • Confidential jobs will also be an option if confidential jobs are present. 4 Press . 5 Press until appears next to the job you want, and then press . The job will print or be - Lexmark C770n | User's Guide - Page 44
Storing paper Use the following guidelines to avoid paper feeding problems and uneven print quality. • Store paper in an its original wrapper until you load it into the printer. Storing supplies Choose a cool, clean storage area for your printer supplies. Store supplies right side up in their - Lexmark C770n | User's Guide - Page 45
not overload the trays or the multipurpose feeder. Make sure the stack height does not exceed the maximum height indicated. • Push all trays firmly into the printer after loading them. • Make sure the guides in the trays are properly positioned for the size paper you have loaded. • Do not send jobs - Lexmark C770n | User's Guide - Page 46
media for the printer helps avoid printing problems. The following sections contain guidelines for choosing the correct media for the printer. For detailed information about media characteristics, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications - Lexmark C770n | User's Guide - Page 47
(24 lb bond). Curl Curl is the tendency of media to curve at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold and dry conditions, even in the - Lexmark C770n | User's Guide - Page 48
printer • Preprinted papers that can be affected by the temperature in the printer helps prevent jams and ensures trouble-free printing. To help source that does not support auto size sensing. • in the Menus and Messages Guide on the publications CD for avoid paper feeding problems and uneven print - Lexmark C770n | User's Guide - Page 49
. Use papers printed with heat-resistant inks designed for use in xerographic copiers. The ink must withstand temperatures of 230°C (446 the printer driver, MarkVision™ Professional, or the operator panel to avoid damaging the printer. • Use transparencies designed specifically for laser printers. - Lexmark C770n | User's Guide - Page 50
Guide, which is available on the Lexmark Web site at www.lexmark.com/publications. Envelopes Try a sample of any envelopes being considered for use with the printer select the correct envelope size from the operator panel, the printer driver, or from MarkVision Professional. • For best performance, - Lexmark C770n | User's Guide - Page 51
, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. When printing on labels: • Set the Paper Type menu item to Labels in the Paper Menu. Set the Paper Type from the printer operator panel, the printer driver, or from MarkVision Professional. • Do - Lexmark C770n | User's Guide - Page 52
the printer before operator panel, the printer driver, or from MarkVision panel, the printer driver, or from MarkVision printer. • The use of grain long card stock is recommended. Storing media Use the following guidelines for proper media storage. These help avoid media feeding problems and supported - Lexmark C770n | User's Guide - Page 53
1219.2 mm long (8.27 to 8.5 inches wide by up to 48 inches long) 7 3/4 Envelope 98.4 x 190.5 mm (Monarch) (3.875 x 7.5 in.) 8 † 8 8 † 8 8 8 8 8 * Supported as selected paper with tray size sensing turned off in the appropriate trays. ** When selected, the page is formatted for 215 - Lexmark C770n | User's Guide - Page 54
8 Other Envelope 104.8 mm x 210 mm 8 † 8 8 † 8 8 8 8 8 to 215.9 mm x 355.6 mm 4.125 in. x 8.27 in. to 8.5 in. x 14 in.) * Supported as selected paper with tray size sensing turned off in the appropriate trays. ** When selected, the page is formatted for 215.9 x 355.6 mm (8.5 x 14 in - Lexmark C770n | User's Guide - Page 55
Card stock-maximum Index Bristol (grain short)2,3 Tag 199 g/m2 (110 lb) 199 g/m2 (110 lb) Not recommended Not supported 203 g/m2 (125 lb) 203 g/m2 (125 lb) Not supported Not supported Cover 216 g/m2 (80 lb) 216 g/m2 (80 lb) Not supported Not supported Transparencies2 Laser printer 161 to - Lexmark C770n | User's Guide - Page 56
199 g/m2 (110 lb) 203 g/m2 (125 lb) Not supported Not supported Not supported Not supported Not supported Optional finisher Standard Offset Staple 60 to 74.9 g/ m2 grain recommended. 4 Pressure sensitive area must enter the printer first. 5 100% cotton content maximum weight is 90.2g/m2 (24 lb) - Lexmark C770n | User's Guide - Page 57
100% (16 to 28 lb. cotton bonds bond) Not supported Not supported Not supported Not supported 1 Paper weighing less than 75 g/m2 (20 lb bond) grain short is recommended. 4 Pressure sensitive area must enter the printer first. 5 100% cotton content maximum weight is 90.2g/m2 (24 lb) bond. 6 105 - Lexmark C770n | User's Guide - Page 58
printer. Refer printing problems and maintenance tasks to this key operator. In the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark and open the supplies screen to view the current status of your toner cartridge. Ready. Tray 1 Low, Tray 2 Status / Supplies Held jobs Status - Lexmark C770n | User's Guide - Page 59
your software application or printer driver to send a Verify Print Lexmark Web site at www.lexmark.com or contact the place where you bought your printer. Note: All life estimates for printer supplies assume printing on letter or A4 size plain paper. Print cartridges When the 88.yy cartridge - Lexmark C770n | User's Guide - Page 60
on the display, you should order a new fuser.Order the correct type of fuser for your printer. Only order a web oiler fuser if an authorized servicer has installed a web oiler upgrade kit to allow your printer to print large quantities of vinyl or dual web labels. Type of fuser Standard fuser or - Lexmark C770n | User's Guide - Page 61
CD Ordering staple cartridges Staple cartridges hold 3,000 staples. Use part number 11K3188 to order a pack of three staple cartridges. Recycling Lexmark products To return Lexmark products to Lexmark for recycling: 1 Visit our Web site: www.lexmark.com/recycle 2 Follow the instructions on the - Lexmark C770n | User's Guide - Page 62
will be displayed on the printer operator panel. If you select Show areas on the operator panel, you can view one or more images to help you clear the jam. 23.13 Paper jam, 2 pages jammed Continue Show areas Show areas Show duplex Show rear door 1. Open manual feed door. See the - Lexmark C770n | User's Guide - Page 63
Clearing paper jams Access doors and trays The following illustrations show areas where jams can occur. Area A Multipurpose feeder 250.yy Paper Jam Area B Left access door (beside tray 1) 200.yy Paper Jam 24.yy Paper Jam Area C Paper input options: 500-sheet drawer or 2000-sheet drawer 24.yy - Lexmark C770n | User's Guide - Page 64
(trays 1-4) 250 Paper Jam (multipurpose feeder) 27.yy Paper Jam (mailbox and output expander) Check Areas B, T1 D, K, L K, L E, J B,C, T A,D M What to do Follow the instructions for clearing Area B, and Area T1. If the jam message persists, paper may be caught in the image transfer unit. For - Lexmark C770n | User's Guide - Page 65
and reload your media. Area B 1 Open the left access door until it latches open. 2 Remove all visible media. Note: Remove any torn media from the printer. 3 Close the door. Note: Open Tray 1 and make sure the entire media stack is pushed all the way down into the tray. Clearing the entire - Lexmark C770n | User's Guide - Page 66
Clearing paper jams Area C 1 If you have one or more optional 500-sheet drawers: a Open the 500-sheet drawer access door. Hold the door down while removing jams. Note: Make sure the entire paper stack is loaded correctly and pushed all the way down into the tray. b Close the door. 2 If you have an - Lexmark C770n | User's Guide - Page 67
remove any paper caught in the rollers. Also, look up inside, as some jams may be above the rollers. 2 Reinstall the duplex mechanism in the printer. Area T 1 If you cannot clear all the 500-sheet drawer jams from Area C: a Carefully open trays 2 through 4 (all 500-sheet trays) and remove jams - Lexmark C770n | User's Guide - Page 68
Clearing paper jams Area J 1 Remove the duplex tray J. 2 Remove any jams, and then reinstall the tray. Area K 1 Open the lower right access door. 2 Remove any jams, and then close the door. Area L 1 Open the upper right access door. 2 Remove jams from the rollers, and then close the door. Clearing - Lexmark C770n | User's Guide - Page 69
Clearing paper jams Clearing mailbox, finisher, or output expander jams (Area M) 1 Open the rear door of the 5-bin mailbox or ouput expander. 2 Pull the jam straight out, and then close the door. Clearing fuser jams 1 Clear the paper path. If the jam error message persists, go to step 2. 2 Open both - Lexmark C770n | User's Guide - Page 70
fuser roller cover and remove the jam. 7 Close the fuser roller cover. 8 Snap the housing back onto the fuser. 9 Insert the fuser back into the printer. 10 Slide the latches out, and then pull up to refasten them. 11 Close the doors. Clearing fuser jams 70 - Lexmark C770n | User's Guide - Page 71
Clearing paper jams Clearing image transfer unit jams 1 Open the front access door and the left access door. 2 While holding down the front access door, insert a folded piece of paper as shown to clear the paper sensors under the image transfer unit. Make sure to clear the entire width of the paper - Lexmark C770n | User's Guide - Page 72
Clearing paper jams 4 Turn the printer off. Open the front cover. 5 Remove all the print cartridges. a Pull up slightly on the cartridge handhold. b Pull the cartridge straight out and use the handle to lift it off the guides. c Place the cartridges on a clean, flat surface out of direct light. - Lexmark C770n | User's Guide - Page 73
Clearing paper jams 6 Release the latches to open the multipurpose feeder (area A) all the way. Clearing image transfer unit jams 73 - Lexmark C770n | User's Guide - Page 74
Clearing paper jams 7 Remove the image transfer unit. a Raise the lever to unlock the image transfer unit. b Pull down on the handle. Clearing image transfer unit jams 74 - Lexmark C770n | User's Guide - Page 75
Clearing paper jams c Slide the image transfer unit out and place it on a clean, flat surface. Warning: Do not touch the transfer belt. Touching the belt will damage the image transfer unit. 8 Look inside the printer. Remove all torn paper or other jams. Clearing image transfer unit jams 75 - Lexmark C770n | User's Guide - Page 76
Clearing paper jams 9 Insert the image transfer unit back into the printer. a Align the guides with the insertion grooves and gently slide the unit in. b Rotate the handle up, and push gently to lock the unit in place. Clearing image transfer unit jams 76 - Lexmark C770n | User's Guide - Page 77
. 10 Return the multipurpose feeder to its working position. Reinstall all the print cartridges. 11 Close the printer door. 12 Turn the printer on. The printer returns to a Ready state. If you still need help 1 Turn the printer off and then back on. 2 Contact your administrator or Help desk if you - Lexmark C770n | User's Guide - Page 78
the Utilities menu. For more information, see the Menus and Messages Guide. The LCD Brightness and LCD Contrast settings are adjusted separately. To change the LCD Brightness or LCD Contrast settings: 1 Make sure your printer is on. 2 Press on the operator panel. 3 Press until Settings appears - Lexmark C770n | User's Guide - Page 79
settings: Warning: All downloaded resources (fonts, macros, and symbol sets) in printer memory (RAM) will be deleted. (Resources residing in flash memory or on the optional hard disk remain unaffected.) 1 Make sure the printer is on and Ready appears on the display. 2 Press on the operator - Lexmark C770n | User's Guide - Page 80
Administrative support Adjusting Power Saver To adjust the Power Saver setting: 1 Make sure the printer is on and Ready appears on the issuing a Printer Job Language (PJL) command. For more information, see the Technical Reference available on the Lexmark Web site at www.lexmark.com/publications. - Lexmark C770n | User's Guide - Page 81
SSL port: Open your Web browser. In the address line, enter the IP address of the printer you want to configure using the format: https: //ip_address/. Supporting SNMPv3 (Simple Network Management Protocol version 3) SNMPv3 protocol allows for encrypted and authenticated network communications. It - Lexmark C770n | User's Guide - Page 82
click Network/Ports. 4 Click IPSec. Two types of authentication are supported for IPSec: • Shared Key Authentication-Any ASCII phrase shared among even in Secure mode. • Unsecured Only-Allows the port to only open when the printer is not in Secure mode. Note: A password must be set to enable Secure - Lexmark C770n | User's Guide - Page 83
Protected Access) feature of an optional internal wireless print server to provide WPA-Enterprise security support. Support for 802.1x requires the establishment of credentials for the printer. The printer must be known to the Authentication Server (AS). The AS will allow network access to devices - Lexmark C770n | User's Guide - Page 84
4 Click Printer Lockout PIN. Confidential Print Setup Confidential Print Setup lets you designate a maximum number of driver and through the printer operator panel. To turn on black only mode through the printer operator panel: 1 Turn the printer off. 2 Press and hold and while turning the printer - Lexmark C770n | User's Guide - Page 85
values may vary from printer to printer. The accuracy of the estimates may be affected by how full the print cartridges are, environmental conditions, the media type, the software application, software settings, the driver, driver settings, and the content of the page. Lexmark makes no claim as - Lexmark C770n | User's Guide - Page 86
utility, indicates when it is time to replace supplies and points out actual or potential problems. When a printer needs attention, it alerts the network administrator with a detailed graphic of the printer showing the cause for the alert (for example, an empty paper tray). For more information - Lexmark C770n | User's Guide - Page 87
Online customer support Customer support is available on the Lexmark Web site at www.lexmark.com. Calling for service When you call for printer service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find - Lexmark C770n | User's Guide - Page 88
off and call for service. The USB device you are using may not be supported or has an error. Only specific USB flash memory devices are supported. For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. The printer is not ready to - Lexmark C770n | User's Guide - Page 89
images, and the number of pages in the job. Add printer memory or an optional hard disk. Set Print Timeout to a higher value from the Setup Menu. For more informations, see the Menus and Messages Guide. Solving mailbox problems Symptom Paper jams before reaching the mailbox. Cause The mailbox and - Lexmark C770n | User's Guide - Page 90
. If the suggested corrective action does not fix the problem, call your service representative. Option Drawers Duplex unit Flash memory Hard disk with adapter Internal print server High capacity feeder Printer memory Serial/Parallel interface Action • Make sure the connection between drawers - Lexmark C770n | User's Guide - Page 91
. Service messages A service message indicates printer failure that may require service. Turn the printer off, wait about 10 seconds, and then turn the printer on. If the error recurs, write down the error number, the problem, and a detailed description. Call 1-800-LEXMARK for service. Solving - Lexmark C770n | User's Guide - Page 92
Troubleshooting Solving paper feed problems Symptom Cause Solution Paper frequently jams. You are using paper that does not meet the printer specifications. Use recommended paper and other specialty media. See the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com - Lexmark C770n | User's Guide - Page 93
Troubleshooting The information in the following table may help you solve print quality problems. If these suggestions still do not correct the problem, call for service. You may have a printer to Right: 1 Re-seat the cartridges by removing them from the printer and then reinserting them. 2 Invoke - Lexmark C770n | User's Guide - Page 94
unit, or fuser may be defective, empty, or worn. Replace the print cartridge, the transfer roller, the image transfer unit, or fuser as needed. From the printers operator panel, print the repetitive defects guide to determine which component needs to be replaced. ABCDE ABCDE Streaked vertical - Lexmark C770n | User's Guide - Page 95
the fuser. Gray background ABCDE • The Toner Darkness setting is too dark. • The print cartridges are defective. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Replace the print cartridges. ABCDE ABCDE Solving print quality problems 95 - Lexmark C770n | User's Guide - Page 96
see Media specifications. Blank pages • The print cartridges are defective or empty. • Replace the print cartridges. Solid color pages • The print cartridges are • Replace the print cartridges. defective. • Call for service. • Your printer requires servicing. The paper curls badly once it - Lexmark C770n | User's Guide - Page 97
problems. Note: See the quick reference page entitled "Print quality and troubleshooting guide" which provides solutions for common print quality problems black inks instruction. How does the printer driver for the best color? What driver settings should I use for the best color? The PostScript driver - Lexmark C770n | User's Guide - Page 98
Troubleshooting The printed page the User's Guide on the Software and Documentation CD. Color Saver must be Off to adjust Toner Darkness. What is Manual Color Correction? type of colormatching problem. The nine Color Samples values correspond to color conversion tables in the printer. Selecting any - Lexmark C770n | User's Guide - Page 99
Troubleshooting The color combination labeled on the box can then be used for modifying the color of the object in a software application. The software application Help section provides instructions for modifying the color of an object. Manual Samples, use the printer Embedded Web Server interface - Lexmark C770n | User's Guide - Page 100
Troubleshooting increment value that defines the difference between the RGB value that each color box differs by. If the user selects Print, a Yellow. The increment value defined by the user for Detailed Color Samples applies to Cyan, Magenta, Yellow, and Black. Solving color quality problems 100 - Lexmark C770n | User's Guide - Page 101
, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of directives has been signed by the Director of Manufacturing and Technical Support, Lexmark International, S.A., Boigny, France. This product satisfies the Class - Lexmark C770n | User's Guide - Page 102
a network cable installed Federal Communications Commission (FCC) compliance information statement The Lexmark C770, C772, types 5061-100, 5061-110, 5061-300, and 5061 , if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, - Lexmark C770n | User's Guide - Page 103
information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington has been signed by the Director of Manufacturing and Technical Support, Lexmark International, S.A., Boigny, France. This product satisfies the Class - Lexmark C770n | User's Guide - Page 104
Straße 12 63128 Dietzenbach Telefon: 0180 - 564 56 44 (Produktinformationen) Telefon: 01805 - 00 01 15 (Technischer Kundendienst) E-Mail: [email protected] Die folgenden Messungen wurden gemäß ISO 7779 durchgeführt und gemäß ISO 9296 gemeldet. Drucken Leerlauf Durchschnittlicher Schallpegel (dB - Lexmark C770n | User's Guide - Page 105
Notices The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. 1-meter average sound pressure, dBA Printing 52 dBA Idling 30 dBA Product energy consumption The following table documents the power consumption characteristics of the product. - Lexmark C770n | User's Guide - Page 106
the Lexmark Web site at www.lexmark.com for your local sales office phone number. ENERGY STAR Laser advisory label A laser notice label may be affixed to this printer Laser notice The printer is certified in hazardous. The printer contains internally a system and printer are designed so - Lexmark C770n | User's Guide - Page 107
attachments Accidents, misuse, abuse or use inconsistent with Lexmark user's guides, manuals, instructions or guidance Unsuitable physical or operating environment Maintenance by anyone other than Lexmark or a Lexmark authorized servicer Operation of a product beyond the limit of its duty - Lexmark C770n | User's Guide - Page 108
or a Remarketer for this product under this limited warranty, you may recover actual damages up to the limit set forth in the following paragraph. Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This - Lexmark C770n | User's Guide - Page 109
sensing 85 display panel 26 E Embedded Web Server 81 enabling operator panel menus 79 envelope sizes 7 3/4 (Monarch) 53 F firmware card installing 14 flash memory 19 removing 19 G guidelines media 46 printing letterhead 49 H hard disk 21 Held jobs 39 held jobs entering user name 40 overview 40 types - Lexmark C770n | User's Guide - Page 110
the printer 58 ordering a print cartridge 59 MarkNet internal print servers maximum stack height multipurpose feeder 36 trays 1, 2, 3 32, 34 media guidelines 46 letterhead 49 letterhead, printing 49 letterhead guidelines 49 loading instructions based on source 49 sizes supported 7 3/4 (Monarch - Lexmark C770n | User's Guide - Page 111
cards 19 printer memory option 19 repeat print 42 reserve print 42 S safety information 2 Secure mode 82 security 81 sensing, special sizes 85 Serial Interface Card 16 Simple Network Management Protocol 81 size sensing 85 sizes, media 7 3/4 (Monarch) 53 stack height, maximum multipurpose feeder
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C770, C772
User’s Guide
October 2007
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,
registered in the United States and/or other countries.
© 2006 Lexmark International, Inc.
740 West New Circle Road
Lexington, Kentucky 40550