Lexmark CS431 Users Guide PDF

Lexmark CS431 Manual

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  • Lexmark CS431 | Users Guide PDF - Page 1
    C3224, C3326, C3426, CS331, CS431, CS439 Printers User's Guide May 2020 Machine type(s): 1500 Models: 218, 638, 836, 8c6 www.lexmark.com
  • Lexmark CS431 | Users Guide PDF - Page 2
    ...12 Understanding the status of the indicator light 12 Selecting paper...13 Set up, install, and configure 18 Selecting a location for the printer...18 Attaching cables...19 Installing optional trays...19 Setting up and using the home screen applications 20 Loading paper and specialty media...22
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    another location...89 Shipping the printer...90 Troubleshoot a problem 91 The printer is not responding...91 Network connection problems...92 Issues with supplies...94 Clearing jams...95 Paper feed problems...106 Printing problems...109 Color quality problems...138 Contacting customer support...141
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    Contents 4 Recycle and dispose 142 Recycling Lexmark products...142 Recycling Lexmark packaging...142 Notices...143 Index...155
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    can be easily overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer performance. CAUTION-POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this
  • Lexmark CS431 | Users Guide PDF - Page 6
    HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION-TIPPING HAZARD: To reduce the
  • Lexmark CS431 | Users Guide PDF - Page 7
    described in the user documentation, to a service representative. This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print
  • Lexmark CS431 | Users Guide PDF - Page 8
    • Caring for and maintaining the printer • Troubleshooting and solving problems Help using the printer software Find it here See the setup documentation that came with the printer or go to http://support.lexmark.com. Information Center-Go to http://infoserve.lexmark.com. Product videos-Go to http
  • Lexmark CS431 | Users Guide PDF - Page 9
    varies by country or region: • In the U.S.-See the Statement of Limited Warranty included with the printer, or go to http://support.lexmark.com. • In other countries and regions-See the printed warranty that came with the printer. Product Information Guide-See the documentation that came with the
  • Lexmark CS431 | Users Guide PDF - Page 10
    gurations Lexmark C3224, Lexmark C3326, Lexmark CS331 printers 1 Control panel 2 Standard bin 3 Manual feeder 4 250‑sheet tray Lexmark C3426, Lexmark CS431, Lexmark CS439 printers 1 Control panel 2 Standard bin 3 Manual feeder 4 Standard 250‑sheet tray 5 Optional 250‑sheet tray Note: Supported only
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    11 Using the control panel Lexmark C3224, Lexmark C3326, Lexmark CS331 printers Control panel part Function 1 Display • View printer messages and supply status. • Set up and operate the printer. 2 Right arrow button • Scroll through menus or move between screens and menu options. • Increase
  • Lexmark CS431 | Users Guide PDF - Page 12
    Learn about the printer 12 Lexmark C3426, Lexmark CS431, Lexmark CS439 printers Control panel part Function 1 Power button Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds. 2 Home button Go to the home screen. 3 Back button
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    the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold, or dry conditions can contribute to paper curling before printing and can cause feeding problems. Smoothness Paper smoothness directly affects print quality. If paper is too rough, toner cannot
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    problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. Unacceptable paper The following paper types are not recommended for use with the printer are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements
  • Lexmark CS431 | Users Guide PDF - Page 15
    supplier. • When printing on letterhead, load the paper in the proper orientation for your printer. For more information, see the Paper and Specialty Media Guide. Supported paper sizes Paper size Standard or optional Manual feeder 250‑sheet tray Two‑sided printing A4 210 x 297 mm (8.27 x 11
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    application. 3 Load narrow paper with the short edge entering the printer first. 4 The standard 250‑sheet tray supports up to 5 envelopes at a time. The optional 250‑sheet tray supports up to 40 envelopes at a time. Supported paper types Notes: • Labels, envelopes, and card stock always print
  • Lexmark CS431 | Users Guide PDF - Page 17
    Learn about the printer 17 Paper type Labels Envelopes Standard or optional 250‑sheet tray Manual feeder Two‑sided printing X X Supported paper weights Paper type and weight Standard or optional Manual feeder 250‑sheet tray Light paper 60-74.9 g/m2 grain long (16-19.9‑lb bond) Plain paper
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    meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard. • Provide a flat, sturdy, and stable surface. • Keep the printer: - Clean, dry, and free of dust - Away from stray staples and paper clips - Away from the direct airflow of air conditioners, heaters, or
  • Lexmark CS431 | Users Guide PDF - Page 19
    of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the
  • Lexmark CS431 | Users Guide PDF - Page 20
    up and using the home screen applications This feature is available only in some printer models. Creating a Cloud Connector profile 1 From the home screen, touch Cloud Connector. 2 Select a cloud service provider. 3 Touch Create or . 4 Type a unique profile name. Note: We recommend creating a PIN
  • Lexmark CS431 | Users Guide PDF - Page 21
    pages. Other file types such as DOCX and XLXS are supported in some printer models. 4 Click Save. Creating folders 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of
  • Lexmark CS431 | Users Guide PDF - Page 22
    and type 1 From the control panel, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type > select a paper source For non-touch-screen printer models, press 2 Set the paper size and type. to navigate through the settings. Configuring Universal paper settings 1 From the control panel
  • Lexmark CS431 | Users Guide PDF - Page 23
    Set up, install, and configure 23 2 Flex, fan, and align the paper edges before loading. 3 Load the paper stack with the printable side faceup. Notes: • Load letterhead faceup with the header toward the back of the tray for one‑sided printing. • Load letterhead facedown with the header toward the
  • Lexmark CS431 | Users Guide PDF - Page 24
    , and configure 24 4 Adjust the guides to match the size of the paper that you are loading. 5 Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the manual feeder 1 Adjust the guide to match the size of the paper
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    edge entering the printer last for two‑sided printing. • Load envelope with the flap side down and against the right side of the paper guide. 3 Feed the paper until its leading edge gets pulled in. Notes: • To avoid paper jams, do not force paper into the manual feeder. •
  • Lexmark CS431 | Users Guide PDF - Page 26
    software installer package. • From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. 2 Run the installer, and then follow the instructions on the computer screen. Updating firmware Some applications require a minimum
  • Lexmark CS431 | Users Guide PDF - Page 27
    web page correctly. 2 From the Embedded Web Server, click Export Configuration or Import Configuration. 3 Follow the instructions on the screen. 4 If the printer supports applications, then do the following: a Click Apps > select the application > Configure. b Click Export or Import. Adding available
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    printer models, a prompt to set up the Wi‑Fi network appears during initial setup. Using Lexmark Mobile Assistant 1 Depending on your mobile device, download the Lexmark App > Follow the instructions on the display to view the printer ID. Note: The printer ID is the printer wireless network SSID. 3
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    panel, navigate to: Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method For non-touch-screen printer models, press 2 Follow the instructions on the display. to navigate through the settings. Using the personal identification number (PIN) method 1 From the control
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    Note: This feature is available only in some printer models. 1 From the printer control panel, navigate to: Settings > Network/Ports > Network Overview > Active Adapter > Standard Network For non-touch-screen printer models, press 2 Follow the instructions on the display. to navigate through the
  • Lexmark CS431 | Users Guide PDF - Page 31
    may be inactive or the network cable may be unplugged or malfunctioning. Contact your administrator for assistance. Configuring the SMTP server Note: In some printer models, this setting can be configured only from the Embedded Web Server. From the control panel 1 From the control panel, navigate to
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    solutions, do the following: 1 From the control panel, navigate to: Settings > Device > Maintenance > Out of Service Erase > Sanitize all information on nonvolatile memory For non‑touch‑screen printer models, press to navigate through the settings. 2 Select either Start initial setup or Leave
  • Lexmark CS431 | Users Guide PDF - Page 33
    to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application. 2 Select a printer. 3 Print the document. Printing from a mobile device using Mopria Print Service Mopria® Print Service
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    the document. Printing from a mobile device using Wi‑Fi Direct® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, see "Connecting a mobile device to the
  • Lexmark CS431 | Users Guide PDF - Page 35
    (Confidential, Repeat, Reserve, or Verify). If the print job is confidential, then enter a four‑digit PIN. 6 Click OK or Print. 7 From the printer home screen, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential > enter the PIN > select
  • Lexmark CS431 | Users Guide PDF - Page 36
    ‑digit PIN. 4 Click OK or Print. 5 From the printer home screen, release the print job. • For confidential , touch Cloud Connector. 2 Select a cloud service provider, and then select a profile. change the settings. Note: Make sure to select a supported file. 4 Print the document. Printing a font sample
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    From the System Preferences in the Apple menu, navigate to your printer. 2 Select the job to cancel. Adjusting toner darkness 1 From the control panel, navigate to: Settings > Print > Quality > Toner Darkness For non-touch-screen printer models, press 2 Adjust the setting. 3 Apply the changes. to
  • Lexmark CS431 | Users Guide PDF - Page 38
    Management • Information Sent to Lexmark • Restore Factory Defaults • Maintenance • Visible Home Screen Icons1 • About this Printer Print • Layout • Setup Print • Network Troubleshooting Print Quality Test Pages 1 Available only in some printer models. 2 In some printer models, this menu
  • Lexmark CS431 | Users Guide PDF - Page 39
    information to appear on the home screen. Date and Time Configure Current Date and Time Manually Set Date and Time Date Format (MM‑DD‑YYYY*) Time Format (12 hour A.M./P.M.*) Time Zone (GMT*) Configure the printer date and time. Date and Time Network Time Protocol Enable NTP (On*) NTP Server Enable
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    Use printer menus 40 Eco-Mode Menu item Description Print Sides 1‑Sided* 2‑Sided per side 16 pages per side Print multiple page images on one side of a sheet of paper. Print Toner Darkness Light Normal* Dark Determine the lightness or darkness of text images. Note: An asterisk (*) next to
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    Authentication(No authentication required*) Device‑Initiated E‑mail(None*) Device Userid Device Password NTLM Domain Configure the e‑mail settings of the printer. Note: In some printer models, this menu can be configured only from the Embedded Web Server. Error Prevention Jam Assist Off On* Set the
  • Lexmark CS431 | Users Guide PDF - Page 42
    setting. Power Management Menu item Description Sleep Mode Profile Print from Sleep Mode Stay awake after printing Enter Sleep Mode after printing* Set the printer to stay in Ready mode or return to Sleep mode after printing. Timeouts Sleep Mode 1-60 minutes (15*) Set the idle time before the
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    : An asterisk (*) next to a value indicates the factory default setting. Information Sent to Lexmark Menu item Description Information Sent to Lexmark Send printer usage and performance information to Lexmark. Supplies and Page Usage Note: Information Send Time appears only when you select any
  • Lexmark CS431 | Users Guide PDF - Page 44
    paper size settings. Note: This menu item is available only in some printer models. Tray Configuration Show Tray Insert Message Off Only for unknown sizes a prompt to load paper appears. Tray Configuration Envelope Prompts Auto* Manual Envelope Set the paper source that the user fills when a prompt
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    Job Off* On Reset the emulator after a print job. Printer Emulations Emulator Security Disable Printer Message Access On* Off Disable access to printer message during emulation. Print Configuration Black Only Mode Off* On Print color content in grayscale. Note: An asterisk (*) next to a value
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    setting. Note: This menu item is available only in some printer models. Toner patch sensor setup Calibration frequency preference Disabled Fewest color adjustments Fewer color adjustments Normal* Better color accuracy Best color accuracy Set the default calibration frequency. Note: An asterisk
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    the full color calibration. Toner patch sensor setup Print TPS information page Print a diagnostic page that contains toner patch sensor calibration. Note: An asterisk (*) next to a value indicates the factory default setting. Out of Service Erase Menu item Description Erase Printer Memory
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    which side of the paper (long edge or short edge) is bound when performing two‑sided printing. Note: Depending on the option selected, the printer automatically offsets each printed information of the page to bind the job correctly. Blank Pages Print Do Not Print* Print blank pages that are
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    not prevent a software program from sending print jobs that use another printer language. Printer Usage Max Speed Max Yield* Determine how the color print cartridges operate during printing. Notes: • When set to Max Yield, the color print cartridges slow down or stop while printing groups of black
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    printer factory default setting. Quality Menu item Description Print Mode Black and White Color* Set the print mode. Print Resolution 4800 CQ* Set the resolution : 4800 CQ provides high‑quality output at maximum speed. Toner Darkness Light Normal* Dark Determine the lightness or darkness of
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    5 (0*) Reset Defaults Adjust the amount of toner that is used for each color. Color Correction Color Correction Auto* Off Manual Color Correction Content Modify the color settings used to print documents. Notes: • Off sets the printer to receive the color correction from the software. • Auto sets
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    Time 15-65535 (40*) Set the time in seconds for the printer to wait for more data before canceling a print job. Note: a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific text.
  • Lexmark CS431 | Users Guide PDF - Page 53
    a line feed after a carriage return control command. Tray Renumber Assign Tray [x] Off* None 0-201 Assign Manual Paper Off* None 0-201 Assign Manual Envelope Off* None 0-201 Configure the printer to work with print drivers or applications that use different source assignments for the paper source
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    Set the paper source for all print jobs. Paper Size/Type Tray [x] (1*) Manual Paper Manual Envelope Specify the paper size or paper type loaded in each paper source. Substitute Size Off Letter/A4 All Listed* Set the printer to substitute a specified paper size if the requested size is not loaded
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    paper. Feed Direction Short Edge* Long Edge Set the printer to pick paper from the short edge or long edge the longest edge is shorter than the maximum width supported. Note: An asterisk (*) next to a value Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom
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    network card. IPv4 Show the IPv4 address. All IPv6 Addresses Show all IPv6 addresses. Reset Print Server Start Reset all active network connections to the printer. Note: This setting removes all network configuration settings. Network Job Timeout Off On* (90 seconds) Set the time before the
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    WEP Authentication Mode Auto* Open Shared Set WEP Key 57 Description Configure the wireless connection using the Lexmark Mobile Assistant app. Determine the wireless network that the printer connects to. Note: This menu item appears as Wireless Connection Setup in the Embedded Web Server. Establish
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    Autoconfiguration Off On* IPv6 DNS Address IPv6 Manually Assigned IPV6 Address IPv6 Manually Assigned IPV6 Router Description Enable wireless security through WPA2 Set the static IP address of your printer. Enable IPv6 in the printer. Enable DHCPv6 in the printer. Set the network adapter to accept
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    when a print job requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu. Set the printer to process Macintosh binary PostScript print jobs. Notes: • On
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    Access Control (MAC) addresses: Locally Administered Address (LAA) and Universally Administered Address (UAA). Note: You can change the printer LAA manually. PCL SmartSwitch Off On* Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default
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    On* Off Allow the DHCP and BOOTP clients to update the NTP settings of the printer. Zero Configuration Name Specify a service name for the zero configuration network. Note: This menu item appears only in some printer models. Enable Auto IP On* Off Assign an IP address automatically. DNS Address
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    Enable mDNS Off On* Update multicast DNS settings. WINS Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Off* On Allow the BOOTP to assign a printer IP address. Restricted Server List Specify an IP address for the TCP connections. Notes: • This menu
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    security. Note: An asterisk (*) next to a value indicates the factory default setting. IPSec Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Enable IPSec Off* On Enable Internet Protocol Security (IPSec). Note: An asterisk
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    when Enable IPSec is set to On. Pre‑Shared Key Authenticated Connections Host [x] Address Key Configure the authenticated connections of the printer. Note: These menu items appear only when Enable IPSec is set to On. Certificate Authenticated Connections Host [x] Address[/subnet] Address[/subnet
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    access. Note: An asterisk (*) next to a value indicates the factory default setting. LPD Configuration Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description LPD Timeout 0-65535 seconds (90*) Set the time‑out value to stop the Line
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    to PS emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu. Mac Binary PS On Auto* Off Set the
  • Lexmark CS431 | Users Guide PDF - Page 67
    Use printer menus 67 Menu item Description Enable USB Port Disable Enable* Enable menu appears only when a direct Wi‑Fi network is the active network. Menu item Description SSID Specify the service set identifier (SSID) of the Wi‑Fi network. Preferred Channel Number Auto 1-11 (6*) Show the
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    Allow the registered user and other users on the same subnet to send jobs to the printer locally. Options Enable SSL Peer Verification Off On* Verify authenticity of the peer certifi Language Internet Printing Protocol (IPP) B/W Print Color Print Description Control access to the printer functions.
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    Remote Management Firmware Updates Embedded Web Server Access Import / Export All Settings Out of Service Erase Description Control access to the printer menus. Control access to the printer management options. Local Accounts Menu item Description Add User User Name/Password User Name Password
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    Use printer menus 70 Certificate Management Menu item Configure Certificate Defaults Common Name Organization Name Unit Name Country/Region Province Name City Name Subject
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    time for a print job that you want to repeat. Verify Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time that the printer prints a copy for the user to examine its quality, before printing the remaining copies. Reserve Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week Set
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    Cloud Connector Cloud Connector Menu item Enable/Disable Connectors Description Enable a cloud service provider. Reports Menu Settings Page Menu item Menu Settings Page Description Print a report that contains the printer menus. Device Menu item Device Information Device Statistics Profile List
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    that are available in each printer language. Print a demo page that is used as a diagnostic tool for print problems. Network Menu item Network are connected to the printer using Wi‑Fi Direct. Note: This menu item appears only when Enable Wi‑Fi Direct is set to On. Troubleshooting Menu item Print
  • Lexmark CS431 | Users Guide PDF - Page 74
    Supplies menu, click Custom Supply Notifications. 4 Select a notification for each supply item. 5 Apply the changes. Setting up e‑mail alerts Configure the printer to send e‑mail alerts when supplies are low, when paper must be changed or added, or when there is a paper jam. 1 Open a web browser, and
  • Lexmark CS431 | Users Guide PDF - Page 75
    deliver unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components. Warning-Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured
  • Lexmark CS431 | Users Guide PDF - Page 76
    20N1XM0 20N2XM0 20N3XM0 20N4XM0 Yellow 20N1XY0 20N2XY0 20N3XY0 20N4XY0 Black 20N1XK0 20N2XK0 20N3XK0 20N4XK0 1 Supported only in the Lexmark CS331 printer model. 2 Supported only in the Lexmark CS431 printer model. For more information on countries located in each region, go to www
  • Lexmark CS431 | Users Guide PDF - Page 77
    Cyan C341XC0 C342XC0 Magenta C341XM0 C342XM0 Yellow C341XY0 C342XY0 Black C341XK0 C342XK0 1 Supported only in the Lexmark C3326 printer model. 2 Supported only in the Lexmark C3426 printer model. C3230C0 C3230M0 C3230Y0 C3230K0 C333HC0 C333HM0 C333HY0 C333HK0 C343XC0 C343XM0 C343XY0
  • Lexmark CS431 | Users Guide PDF - Page 78
    Maintain the printer 78 Lexmark C3326 Regular high yield print cartridges Item Part number Cyan C330H20 Magenta C330H30 Yellow C330H40 Black C330H10 Lexmark C3426 Regular extra high yield print cartridges Item Cyan Magenta Part number C340X20 C340X30 Yellow C340X40 Black C340X10
  • Lexmark CS431 | Users Guide PDF - Page 79
    Maintain the printer 79 Replacing parts and supplies Replacing a print cartridge Note: If the tray is extended, then remove it before replacing a cartridge. 1 Open the front door, and then firmly push it down. 2 Pull out the print cartridge tray.
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    Maintain the printer 80 3 Remove the used print cartridge. 4 Unpack the new print cartridge. Warning-Potential Damage: Do not expose the underside of the print cartridge to direct light. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the
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    the printer 81 5 Insert the new print cartridge. 6 Insert the print cartridge tray, and then close the door. Replacing the waste toner bottle 1 Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. 2 Unpack the new waste toner bottle
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    Maintain the printer 82 3 Insert the new waste toner bottle. Replacing the tray 1 Remove the used tray. 2 Unpack the new tray. 3 Insert the new tray.
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    Maintain the printer 83 Replacing the manual feeder 1 Remove the tray. 2 Remove the used manual feeder. 3 Unpack the new manual feeder. 4 Insert the new manual feeder. 5 Insert the tray. Replacing the pick tires 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then
  • Lexmark CS431 | Users Guide PDF - Page 84
    Maintain the printer 84 3 Open the front door, and then firmly push it down. 4 Pull out the print cartridge tray. 5 To avoid stray toner contamination, place a sheet of paper on the top of the print cartridge tray, and then insert the print cartridge tray. 6 Close the front door.
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    Maintain the printer 85 7 Remove the tray. 8 Remove the waste toner bottle. 9 Position the printer on its side.
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    Maintain the printer 86 10 Remove the used pick tires. 11 Unpack the new pick tires. Note: To avoid contamination, make sure that your hands are clean.
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    12 Insert the new pick tires. 13 Return the printer to its original position, and then insert the waste toner bottle. 14 Insert the tray. 15 Open the front door, and then firmly push it down. 16 Pull out the print cartridge tray. 17 Remove
  • Lexmark CS431 | Users Guide PDF - Page 88
    the electrical outlet. 2 Remove paper from the standard bin. 3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum. 4 Wipe the outside of the printer with a damp, soft, lint‑free cloth. Notes: • Do not use household cleaners or detergents, as they may damage
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    looks like before printing it. • Print one copy of the document to check its content and format for accuracy. Moving the printer to another location CAUTION-POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely. CAUTION
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    are not under the printer when you set it down. • Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact
  • Lexmark CS431 | Users Guide PDF - Page 91
    Troubleshoot a problem 91 Troubleshoot a problem The printer is not responding Action Step 1 Check if the power cord is connected to the electrical outlet. Yes The problem is solved. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an
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    Troubleshoot a problem 92 Action Yes Step 8 The problem is Turn off the printer, wait for about 10 seconds, and then turn on the solved. printer. Is the printer responding? No Contact customer support. Network connection problems Cannot open Embedded Web Server Action Step 1 Check if the
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    Troubleshoot a problem 93 Action Yes Step 5 Go to step 6. Make sure that the cable connections to the printer and print server are secure. For more information, see the documentation that came with the printer . Contact your administrator. Contact customer support. No Go to step 2. Select
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    Troubleshoot a problem 94 Action Yes Step 4 Make sure that you entered the correct network password. The problem is solved. Note: Take note of the spaces, numbers, and capitalization in the password. Is the printer able to connect to the wireless network? No Contact customer support. Issues
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    Troubleshoot a problem 95 Warning-Potential Damage: Use of third-party supplies or part from your printer and install a genuine Lexmark supply or part. For more information, see "Using genuine Lexmark parts and supplies" on page 75. For touch‑screen printer models, if the printer does not print
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    Troubleshoot a problem 96 • Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator. • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides is set to On, the printer might attempt to flush blank
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    Troubleshoot a problem 97 Jam locations 1 Standard bin 2 Manual feeder 3 Trays 4 Door B 5 Door E Paper jam in the standard tray 1 Open door B. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching
  • Lexmark CS431 | Users Guide PDF - Page 98
    Troubleshoot a problem 98 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Close the door.
  • Lexmark CS431 | Users Guide PDF - Page 99
    Troubleshoot a problem 99 4 Remove the tray and the manual feeder. 5 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 6 Insert the manual feeder and the tray. Paper jam in the optional tray 1 Open door B. CAUTION-HOT SURFACE: The inside of the printer might be hot.
  • Lexmark CS431 | Users Guide PDF - Page 100
    Troubleshoot a problem 100 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Close the door. 4 Open door E. 5 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Lexmark CS431 | Users Guide PDF - Page 101
    Troubleshoot a problem 101 6 Close the door. 7 Remove the optional tray. 8 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 9 Insert the tray. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Lexmark CS431 | Users Guide PDF - Page 102
    Troubleshoot a problem 102 Paper jam in the manual feeder 1 Remove the tray and the manual feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Lexmark CS431 | Users Guide PDF - Page 103
    Troubleshoot a problem 103 3 Insert the manual feeder and the tray. Paper jam in door B 1 Open door B. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 Remove the jammed paper from
  • Lexmark CS431 | Users Guide PDF - Page 104
    Troubleshoot a problem 104 • Fuser area
  • Lexmark CS431 | Users Guide PDF - Page 105
    Troubleshoot a problem 105 • Below the fuser area • Duplex unit 3 Close the door.
  • Lexmark CS431 | Users Guide PDF - Page 106
    Troubleshoot a problem 106 Paper feed problems Envelope seals when printing Action Step 1 a Use > Paper Size/Type Yes Go to step 2. Contact customer support. No The problem is solved. The problem is solved. For non‑touch‑screen printer models, press through the settings. b Send the print job
  • Lexmark CS431 | Users Guide PDF - Page 107
    . b Check if the paper guides are positioned correctly. c Print the document. Do the trays link correctly? Step 2 a From the control panel, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type The problem is solved. For non-touch-screen printer models, press through the settings
  • Lexmark CS431 | Users Guide PDF - Page 108
    Troubleshoot a problem 108 Paper frequently jams Action Yes Step 1 a Remove the tray. b Check if paper is loaded correctly. Go to step 2. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper fill indicator. • Make sure
  • Lexmark CS431 | Users Guide PDF - Page 109
    Troubleshoot a problem 109 Jammed pages are not reprinted Action a From the control panel, navigate to: Settings > Device > Notifications > Jam Content Recovery Yes The problem is solved. For non‑touch‑screen printer models, press through the settings. b In the Jam Recovery menu, select On or
  • Lexmark CS431 | Users Guide PDF - Page 110
    job differently. b Send the job individually. Are the documents printed? Step 4 a Delete some held jobs to free up printer memory. b Print the documents. The problem is solved. Are the documents printed? No Contact customer support. No Go to step 2. Go to step 3. Go to step 4. Contact customer
  • Lexmark CS431 | Users Guide PDF - Page 111
    Troubleshoot a problem printer control panel. Navigate to: Settings > Paper > Tray Configuration > Paper Size/Type The problem is solved. For non‑touch‑screen printer see "Linking trays" on page 26. b Print the document. The problem is solved. Is the document printed from the correct tray? No Load
  • Lexmark CS431 | Users Guide PDF - Page 112
    Troubleshoot a problem Slow printing Action Yes Step 1 Go to step 2. Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? Step 2 Go to step 3. a Make sure that the printer is
  • Lexmark CS431 | Users Guide PDF - Page 113
    Troubleshoot a problem 113 Action Yes Step 5 Go to step 6. a Make sure that the printer settings for texture and weight match the paper being loaded. From the control panel, navigate to: Settings > Paper > Media Configuration > Media Types For non‑touch‑screen printer models, press through
  • Lexmark CS431 | Users Guide PDF - Page 114
    Troubleshoot a problem 114 Print quality problems Print quality is poor Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. "Blank or white pages" on "Dark print" on page 116 "Ghost images" on page page 115 118
  • Lexmark CS431 | Users Guide PDF - Page 115
    Troubleshoot a problem 115 "Toner easily rubs off" on "Uneven print density" on "Horizontal dark Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to
  • Lexmark CS431 | Users Guide PDF - Page 116
    Troubleshoot a problem Action a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. 116 Yes Contact customer support. No The problem is solved. d Insert the print cartridge tray, and then close the door. e Print
  • Lexmark CS431 | Users Guide PDF - Page 117
    Troubleshoot a problem 117 Action Yes Step 2 Go to step 3. a Depending on your operating system, reduce toner darkness from the Printing Preferences or Print dialog. Note: You can also change the setting on the printer control panel. Navigate to: Settings > Print > Quality > Toner problem is
  • Lexmark CS431 | Users Guide PDF - Page 118
    Troubleshoot a problem 118 Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Step 1 a
  • Lexmark CS431 | Users Guide PDF - Page 119
    . Do ghost images appear on prints? Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings
  • Lexmark CS431 | Users Guide PDF - Page 120
    the document. Does gray or colored background appear on prints? Incorrect margins Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate
  • Lexmark CS431 | Users Guide PDF - Page 121
    margins correct? Light print No Contact customer support. Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings
  • Lexmark CS431 | Users Guide PDF - Page 122
    Troubleshoot a problem Action Yes Step 3 Go to step 4. a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
  • Lexmark CS431 | Users Guide PDF - Page 123
    door. e Print the document. Is the print light? Missing colors Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings.
  • Lexmark CS431 | Users Guide PDF - Page 124
    Troubleshoot a problem 124 Action Yes a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. Contact customer support. c Remove, and then insert the print cartridge of the missing color. No The problem is solved. d Insert the print cartridge tray, and then
  • Lexmark CS431 | Users Guide PDF - Page 125
    Troubleshoot a problem 125 Action Step 1 Check the printer for leaked toner contamination. Yes Go to step 2. Is the printer free of leaked toner? Step 2 a From the control panel, navigate the print mottled? No Contact customer support. Go to step 3. The problem is solved. The problem is solved.
  • Lexmark CS431 | Users Guide PDF - Page 126
    > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 a Check if the paper loaded is supported. Note: If paper is not supported, then load a supported paper. b Print the document. Go to step 2. No The problem
  • Lexmark CS431 | Users Guide PDF - Page 127
    Troubleshoot a problem 127 Action Yes Step 2 Go to step 3. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the paper curled? Step 3
  • Lexmark CS431 | Users Guide PDF - Page 128
    Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Yes Step 1 a Adjust the paper guides in the tray to
  • Lexmark CS431 | Users Guide PDF - Page 129
    close the door. e Print the document. Is the printer printing solid color or black images? Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen
  • Lexmark CS431 | Users Guide PDF - Page 130
    document. Are text or images cut off? Toner easily rubs off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings.
  • Lexmark CS431 | Users Guide PDF - Page 131
    customer The problem is support. solved. Does toner easily rub off? Uneven print density Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
  • Lexmark CS431 | Users Guide PDF - Page 132
    Troubleshoot a problem Action a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. 132 Yes Contact customer support. No The problem is solved. d Insert the print cartridge tray, and then close the door. e Print
  • Lexmark CS431 | Users Guide PDF - Page 133
    Troubleshoot a problem 133 Action Yes Step 1 Go to step 2. a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel
  • Lexmark CS431 | Users Guide PDF - Page 134
    Troubleshoot a problem 134 Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Yes
  • Lexmark CS431 | Users Guide PDF - Page 135
    Troubleshoot a problem Action Step 3 a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. 135 Yes Contact customer support. No The problem is solved. d Insert the print cartridge tray, and then close the door. e
  • Lexmark CS431 | Users Guide PDF - Page 136
    Troubleshoot a problem 136 Action Yes Step 1 Go to step 2. a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel
  • Lexmark CS431 | Users Guide PDF - Page 137
    Troubleshoot a problem 137 Action Yes Step 1 Go to step 2. a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel
  • Lexmark CS431 | Users Guide PDF - Page 138
    . No Take note of the distance, and then contact customer support. Do the repeating defects match any of the measurements? Color quality problems Modifying the colors in printed output For non-touch-screen printer models, press to navigate through the settings. 1 From the control panel, navigate
  • Lexmark CS431 | Users Guide PDF - Page 139
    . Cyan, magenta, yellow, and black inks or toners can be printed in various amounts to produce a large range of colors observed in nature. Printing presses, inkjet printers, and color laser printers create colors in this manner. How is color specified in a document to be printed? Software programs
  • Lexmark CS431 | Users Guide PDF - Page 140
    Troubleshoot a problem 140 What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color correction settings are specific to the type of object being printed (text, graphics, or images). It is
  • Lexmark CS431 | Users Guide PDF - Page 141
    Troubleshoot a problem 141 Action Step 2 a From the control panel, navigate to: Settings > Print > Quality > Advanced Imaging > Color Balance Yes Contact customer support. No The problem is solved. For non-touch-screen printer models, press through the settings. b Adjust the settings. c Print
  • Lexmark CS431 | Users Guide PDF - Page 142
    and Recycling Program may be recycled through your local recycling center. Recycling Lexmark packaging Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there
  • Lexmark CS431 | Users Guide PDF - Page 143
    Lexmark C3224dw; Lexmark C3326dw; Lexmark C3426dw; Lexmark CS331dw; Lexmark CS431dw; Lexmark CS439dn printers services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark
  • Lexmark CS431 | Users Guide PDF - Page 144
    Mopria® logo, and the Mopria® Alliance logo are registered trademarks and service marks of Mopria Alliance, Inc. in the United States and other CS439dn, C3426dw) Two-sided: 50 (C3224dw); 52 (C3326dw, CS331dw, CS431dw, CS439dn, C3426dw) Ready 14 Values are subject to change. See www.lexmark.com for
  • Lexmark CS431 | Users Guide PDF - Page 145
    If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. India E- of the Rules. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local
  • Lexmark CS431 | Users Guide PDF - Page 146
    are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser with the following specifications: Class: IIIb (3b) AlGaAs
  • Lexmark CS431 | Users Guide PDF - Page 147
    for a print job. 15.5 (C3224dw); 17 (C3326dw, CS331dw, CS431dw, CS439dn, C3426dw) Sleep Mode The product is in a high‑level energy‑saving mode. 0.86 (C3224dw higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with
  • Lexmark CS431 | Users Guide PDF - Page 148
    in all countries or regions 3 days The amount of time the printer waits after a job is printed before it enters Hibernate mode can be go to http://support.lexmark.com. Modular component notice Wireless models contain one of the following modular components: Lexmark Regulatory Type/Model Number
  • Lexmark CS431 | Users Guide PDF - Page 149
    of conformity to the requirements of the Directives is available upon request from the Authorized Representative or may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html. Compliance is indicated by the CE marking: Restrictions This radio
  • Lexmark CS431 | Users Guide PDF - Page 150
    and used in accordance with the instructions, may cause harmful interference to radio • Consult your point of purchase or service representative for additional suggestions. The manufacturer a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294
  • Lexmark CS431 | Users Guide PDF - Page 151
    this compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 Telephone: (859) 232-2000 E-mail: [email protected] Industry Canada compliance statement This Class B digital apparatus
  • Lexmark CS431 | Users Guide PDF - Page 152
    FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International Lexmark or a Lexmark Remarketer, referred to in this statement as "Remarketer." Limited warranty Lexmark warrants that this product: -Is manufactured from new parts, or new and serviceable
  • Lexmark CS431 | Users Guide PDF - Page 153
    attachments -Accidents, misuse, abuse or use inconsistent with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond the limit of its
  • Lexmark CS431 | Users Guide PDF - Page 154
    (such as toners and inks), software, or interfaces not furnished by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS WILL APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE. Limitation of liability
  • Lexmark CS431 | Users Guide PDF - Page 155
    printer display 89 adjusting toner Color Correction manual 138 Color Correction Content 138 colored bookmarks 21 customer support contacting 141 D color printing 139 FCC notices 148 finding more information about the printer 8 firmware, updating 26 font sample list printing 36 G genuine Lexmark
  • Lexmark CS431 | Users Guide PDF - Page 156
    54 Troubleshooting 73 Universal Setup 55 USB 66 Visible Home Screen Icons 47 Wireless 56 Wi‑Fi Direct 67 Menu Settings Page printing 31 missing colors 123 mobile device printing from 33, 34 Mopria Print Service 33 mottled print 124 moving the printer 89 N noise emission levels 144 Non‑Lexmark
  • Lexmark CS431 | Users Guide PDF - Page 157
    tinted 140 repeating defects 138 skewed print 128 solid color or black images 128 text or images cut off 129 toner easily rubs off 130 uneven print density 131 vertical dark lines 134 vertical white lines 136 white pages 115 print troubleshooting collated printing does not work 106 confidential and
  • Lexmark CS431 | Users Guide PDF - Page 158
    87, 94 supported paper sizes 15 supported paper types 16 supported paper weights 17 T temperature around the printer 18 text cut off on print 129 toner darkness adjusting 37 trays installing 19 linking 26 loading 22 replacing 82 unlinking 26 troubleshooting cannot connect the printer to the
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C3224, C3326, C3426, CS331,
CS431, CS439 Printers
User's Guide
May 2020
www.lexmark.com
Machine type(s):
1500
Models:
218, 638, 836, 8c6