Lexmark E238 User's Guide

Lexmark E238 Manual

Lexmark E238 manual content summary:

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    E238 User's Guide June 2005 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2005 Lexmark International, Inc. All rights reserved. 740 West New Circle Road Lexington, Kentucky 40550
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    . Other trademarks are the property of their respective owners. Licensing notice The printer resident software contains software developed and copyrighted by Lexmark. In addition, the printer resident software may contain: • Lexmark modified software licensed under the provisions of the GNU General
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    disclaimers in the referenced licenses for additional details. To obtain source code files for the Lexmark modified GNU licensed software, launch the drivers CD that shipped with your printer and click Contact Lexmark. Safety information • Connect the power cord to a properly grounded electrical
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    Support, Lexmark International Printing 52-4511-000 Idling 30-4511 Lexmark Web site at www.lexmark.com for your local sales office phone number. Printer energy consumption The following table documents the power consumption characteristics of the printer. Korean MIC statement If this symbol
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    Lexmark user's guides, manuals, instructions or guidance • Unsuitable physical or operating environment • Maintenance by anyone other than Lexmark or a Lexmark authorized servicer • Operation of a product beyond the limit of its duty cycle • Use of printing media outside of Lexmark specifications
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    parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK OR IMPLIED, WILL APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE.
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    12 Before installing printer software 12 Windows ...12 Installing printer software using the drivers CD 12 Installing printer software through the Add Printer Wizard 12 Installing optional printer software 13 Macintosh ...13 Creating a queue in Print Center / Printer Setup Utility (Mac OS X 13
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    the tray for legal or folio size paper 24 How to load the manual feeder 26 How to use the rear exit 26 How to clear paper jams 28 Chapter 4: Printing tasks 31 How to manually feed a print job 31 How to print on both sides of the paper (manual duplex 33 How to print multiple page images
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    76 Checking the toner and photoconductor levels 76 Recognizing the operator panel light sequences 77 How to change a toner cartridge 78 Recycling Lexmark products 81 How to change a photoconductor kit 82 Chapter 10: Troubleshooting 85 General problems ...85 Print quality problems ...87 How to
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    1 Printer overview 150-sheet output bin Paper support Front cover Manual feeder 250-sheet tray Operator panel Rear paper exit Power button Dust cover 10
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    Printer overview The operator panel has 5 lights and 2 buttons. Note: The Continue button also functions as a light. Continue Cancel Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error • Press and release Continue to resume printing. • Press and release Continue twice quickly to
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    at www.lexmark.com. Installing printer software using the drivers CD You can install printer drivers and software for the following operating systems using the drivers CD: • Windows Server 2003 • Windows Server 2003 x64 • Windows XP • Windows XP x64 bit Edition • Windows 2000 • Windows 98 Second
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    change settings such as Toner Darkness, Power Saver, Default Paper Size, and Default Paper Type. Installing the Local Printer Settings Utility 1 Launch the drivers CD. 2 Click Install Printer Software. 3 Select the Custom install path. 4 Under Tools, select Local Printer Settings Utility. 5 Click
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    drivers CD and on the Lexmark Web site at www.lexmark.com. The UNIX/Linux User's Guide in each package gives detailed instructions for installing and using Lexmark printers in UNIX and Linux environments. All the printer driver packages support local printing using a parallel connection. The driver
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    15
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    print media can be loaded? Get the most out of your printer by properly loading the trays. Never mix media types within a tray. Source Tray 1 (250-sheet tray) Tray 2 (550-sheet tray) Manual ) Capacity* (sheets) • 250 paper • 50 labels • 50 transparencies • 550 paper • 50 labels • 50 transparencies
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    to help reduce curling and potential jams. This is especially useful for specialty media, such as transparencies, envelopes, paper labels, card stock, or index cards 150-sheet output bin Paper support Front cover Manual feeder 250-sheet tray Control panel Rear paper exit Power button Dust cover
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    We recommend Lexmark laser printer transparencies: part number 70X7240 for letter size transparencies; part number 12A5010 for A4 size transparencies. • To prevent print quality problems, avoid getting fingerprints on the transparencies. Envelopes • Use envelopes made from 24 lb (90 g/m2) bond paper
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    temperatures may seal the envelopes. Labels • Do not use labels that have exposed adhesive on the sheets. • Do not print a large number of labels continuously. • Do not use vinyl labels. • Use labels that can withstand temperatures of 170°C (338°F) without sealing, excessive curling, wrinkling
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    components into the printer. • Use card stock with a maximum weight of 163 g/m2 and a minimum size of 76 x 127 mm (3 x 5 in.). Tips on storing print media and supplies Storing paper Use the following guidelines to avoid paper feeding problems and uneven print quality. • Store paper in an environment
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    . • Push all trays firmly into the printer after loading them. • Make sure the guides in the trays are positioned snug against the paper or specialty media. • Do not remove paper trays while a job is printing. Wait for a Load Paper page 53) before you remove the tray. light sequence (see Load
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    load the 250-sheet tray Follow these instructions to load paper in the 250-sheet tray. 1 Remove the tray. Note: To load legal or folio size paper, you have to extend the length of the paper tray. See Extending the tray for legal or folio size paper on page 24 for instructions. 2 Prepare a stack of
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    in the tray with the print side facing down. Note: Load letterhead paper with the design side facing down. The top edge of the sheet with the logo should be placed at the front of the tray. Make sure the paper is below the max fill line on the side guides. Overloading may cause jams. 4 Slide the
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    to load the 250-sheet tray 6 Extend the paper support on the output bin. Extending the tray for legal or folio size paper To load legal or folio size paper, you need to extend the paper tray. You should also attach the dust cover on the back of the printer to protect the tray while it is extended
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    How to load the 250-sheet tray Attaching the dust cover The dust cover helps protect the paper tray from the environment as well as keep the tray from being knocked out of position while it is extended. Attach the dust cover to the back of the printer by aligning the tabs on the cover to
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    paper tray. For information on acceptable print media to use in the manual feeder, see What types of print media can be loaded? on page 16. Using only the specified print media helps prevent paper jams and print quality problems. Note: We recommend that you send your print job to the printer prior
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    How to use the rear exit To use the rear exit, open the rear exit door. When the rear exit door is open, all print media comes out the rear exit. When closed, all media is sent to the output bin on top of the printer. 27
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    to clear paper jams How to clear paper jams When a paper jam occurs, the printer stops and the operator panel Paper Jam and Continue lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence. See Secondary error codes on page 61
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    paper jams 2 Open the front cover, and remove the print cartridge assembly. Warning: Do not leave the print cartridge assembly exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. 3 Remove any jams in the area behind the print cartridge
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    to clear paper jams 4 Lift the flap at the front of the printer, and remove any jams beneath the flap. 5 Open the rear exit, and remove any jams. Warning: Fuser or area may be hot. 6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are
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    to view the printer driver settings. 3 Click the Paper tab. 4 Select Manual paper from the Paper tray drop-down list. 5 Select the appropriate Paper size and type. 6 Click OK. 7 Click OK on the Print window to send the job to print. The printer displays the Load Manual Feeder light sequence. 8 Place
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    the top of the sheet first. • If you experience problems with paper feed, turn the paper over. 9 Adjust the paper guides to the print media width. 10 Hold both sides of the print media close to the manual feeder, and push it into the printer until it automatically engages. There is a brief pause
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    software application, select File Æ Print. 2 Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 From the Page Layout tab, select 2-sided printing. 4 Select either Long Edge or Short Edge. 5 Select 2-sided printing. 6 Click the Paper
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    first. Once the first side of your job prints, the Load Paper light comes on, and the Continue light blinks. 10 Load the paper back into the printer with the already-printed side up and the top of the page toward the front of the tray. Note: Manual duplex is not available on a Macintosh computer
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    , or Setup, depending on the application) to view the printer driver settings. 3 From the Page Layout tab, select the number of images per sheet (from the Multipage printing section) and the orientation you would like the paper to have. The positioning depends on the number of images and whether
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    used. 1 From the computer software application, select File Æ Print. 2 Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 From the Page Layout tab, click More Page Layout Options. 4 Click Booklet. If your print job is large, you may
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    create one large image. 1 From the computer software application, select File Æ Print. 2 Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 From the Page Layout tab, click More Page Layout Options. 4 Click Poster. 5 Select the poster
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    displays the Load Manual Feeder light sequence (see How to manually feed a print job on page 31). 2 From the computer software application, select File Æ Print. 3 Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 4 Click the Paper tab
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    using an overlay or a watermark Using a watermark 1 From the computer software application, select File Æ Print. 2 Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 Click the Other Options tab. 4 Click Watermark. 5 Select which
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    the printer operator panel Press and release Cancel to cancel the job currently printing. From a Windows computer 1 Click Start Æ Settings Æ Printers. 2 Double-click the printer you are using to print the job. A list of print jobs appears. 3 Right-click the document you want to stop printing, and
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    5 How to install options How to access the system board To install memory, you must access the printer system board. CAUTION: Turn the printer off, and unplug the power cord before continuing. 1 Open the front cover by pressing the button on the left side of the printer and lowering the cover. 41
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    How to access the system board 2 Open the rear exit. 3 Open the side cover by pressing the two detents on the front right side of the machine and swinging the cover back. 42
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    turned on, the printer driver should automatically recognize an option you installed. If it does not, you can add it manually. Note: If you have not installed your printer driver yet, follow the appropriate instructions under Software tasks. After you have installed a printer driver, return here to
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    panel has 5 lights and 2 buttons. Note: The Continue button also functions as a light. Continue Cancel Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error • Press and release Continue to resume printing. • Press and release Continue twice quickly to display a secondary error code
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    Busy Hex Trace Ready Waiting Flushing / Resolution reduced Not ready (printer is offline) Close door Load media Load manual feeder Print side two of a duplex job Toner low Page: 49 50 50 51 51 52 52 53 53 54 54 Continue Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error 45
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    kit life warning Replace photoconductor Replace photoconductor (printer hard stop) Unsupported print cartridge Change cartridge invalid refill Cartridge region mismatch Programming engine code / Programming system code Cancel job / Reset printer Service error Printer error * Paper jam printer error
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    panel lights Secondary errors • When the Error and Continue lights are both on, a secondary error has occurred. • When the Paper Jam and Continue lights are both on, a paper jam secondary error has occurred. Press and release Continue twice quickly to display the secondary error code light
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    Paper jams as a printed job exits the printer Paper jam in Tray 1 Paper jam in Tray 2 Insufficient printer memory Insufficient collation area Font error Memory full Short paper Invalid engine code Page: 62 62 63 63 64 64 65 65 66 67 67 68 Continue Ready Toner Low / Replace PC Kit Load Paper Paper
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    Operator panel codes Operator panel codes Below are explanations of what the primary light sequences, or codes, and secondary error codes mean and what you can do to clear them. Primary codes Ready / Power Saver Light sequence: • Ready-On What this light sequence means: • The printer is ready to
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    and hold Cancel to reset the printer. Hex Trace Ready Light sequence: • Ready-Slow blink What this light sequence means: The printer is in the Ready mode, and Hex Trace is active. What you can do: • Advanced users can use Hex Trace to help troubleshoot printing problems. After resolving the
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    hold Cancel to reset the printer. Flushing / Resolution reduced Light sequence: • Ready-Blink • Error-Blink What this light sequence means: • The printer is flushing corrupted print data. • The printer is processing data or printing pages, but the resolution of a page in the current print job is
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    can do: • Press Continue to return to the Ready or Busy state. • Press and release Cancel to cancel the print job. • Press and hold Cancel to reset the printer. Close door Light sequence: • Error-On What this light sequence means: The printer door is open. What you can do: Close the door. 52
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    that the media is loaded correctly in tray 1. • Press Cancel to cancel the print job. Load manual feeder Light sequence: • Continue-On • Load Paper-Blink What this light sequence means: The printer prompts you to load a single sheet of media in the manual feed. What you can do: • Load media
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    your print job in tray 1 using the instructions in the driver pop-up menu to orient the pages correctly. Press Continue to resume printing. • Press and hold Cancel to reset the printer. Toner low Light sequence: • Toner Low/Replace PC Kit-On What this light sequence means: The printer is
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    Operator panel codes Photoconductor kit life warning Light sequence: • Continue-On • Toner Low/Replace PC Kit-Blink What this light sequence means: The photoconductor is almost full and will need replacing soon. Note: The Toner Alarm (see page 74) must be turned on for this message to appear.
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    panel codes Replace photoconductor (printer hard stop) Light sequence: • Continue-On • Toner Low/Replace PC Kit-Blink • Error-Blink What this light sequence means: The photoconductor kit is full and needs replacing. The printer will not print any more pages until the photoconductor kit is replaced
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    Operator panel codes Change invalid toner cartridge Light sequence: • Toner Low/Replace PC Kit-On • Error-Blink What this light sequence means: The toner cartridge you are using was not designed for your printer. What you can do: Install a toner cartridge made for your printer (see What supplies do
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    the code, it performs a soft reset. Cancel job / Reset printer Light sequence: • Continue-On • Ready-On • Toner Low/Replace PC Kit-On • Load Paper-On • Paper Jam-On • Error-On What this light sequence means: • The current print job is canceled. • The printer is resetting to the user default
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    Toner Low/Replace PC Kit-Blink • Load Paper-Blink • Paper Jam-Blink • Error-Blink What this light sequence means: The printer has a service error and printing has stopped. What you can do: Turn the printer off and back on. If the lights are still blinking, contact Lexmark Customer Support. Printer
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    Operator panel codes Paper jam printer error Light sequence: • Continue-On • Paper Jam-On What this light sequence means: The printer has a paper jam. What you can do: • Press Continue twice quickly to see the secondary error code. See Secondary error codes on page 61 for more information. •
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    Operator panel codes Secondary error codes • When the Error and Continue lights are both on, a secondary error has occurred. • When the Paper Jam and Continue lights are both on, a paper jam secondary error has occurred. Press and release Continue errors on page 47. twice quickly to display
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    leaves the tray and enters the printer or in the manual feeder. What you can do: Clear the paper jam. See How to clear paper jams on page 28 for more information. Paper jam in the manual feeder Light sequence: • Continue-On • Ready-Blink • Paper Jam-On What this light sequence means: A paper jam has
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    -On • Toner Low/Replace PC Kit-On • Paper Jam-On What this light sequence means: A paper jam has occurred as the paper is exiting the paper tray and entering the printer. What you can do: Clear the paper jam. See How to clear paper jams on page 28 for more information. Paper jams as a printed job
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    Operator panel codes Paper jam in Tray 1 Light sequence: • Continue-On • Toner Low/Replace PC Kit-On • Load Paper-On • Paper Jam-On What this light sequence means: A paper jam has occurred in Tray 1. What you can do: Clear the paper jam. See How to clear paper jams on page 28 for more information.
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    • Toner Low/Replace PC Kit-On • Error-On What this light sequence means: The printer memory does not have the free space necessary to collate the print job. This may happen due to one of these errors: • Memory is full. • A page is too complex to print. • A page is shorter than the set page margins
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    Operator panel codes Font error Light sequence: • Continue-On • Toner Low/Replace PC Kit-Blink • Error-On What this light sequence means: The printer has received a request for a PPDS font which is not installed. What you can do: • Press and release Cancel to cancel the print job. • Press and
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    panel codes Memory full Light sequence: • Continue-On • Ready-On • Toner Low/Replace PC Kit-On • Error-On What this light sequence means: The printer is processing data, but the memory used to store pages is full. What you can do: • Press Continue to clear the message and continue printing
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    Operator panel codes Invalid engine code Light sequence: • Ready-On • Load Paper-On • Error-On What this light sequence means: The engine code has not been programmed, or the programmed code is not valid. What you can do: Download valid engine code to the internal print server. 68
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    7 Understanding the printer configuration menus Printing the Printer Settings Configuration sheet To help resolve printing problems or to change printer configuration settings, advanced users can print the Printer Settings Configuration sheet for instructions on advancing through the configuration
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    Toner Low/Replace PC Kit , Load Paper , and Paper Jam light sequences. Menu items and their settings are indicated by Error and Continue light of the lights cycle to save a setting. • Press and hold Cancel until all of the lights cycle to return to the Home menu. • Turn off the printer to exit
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    the Macintosh operating system. This setting often causes Windows print jobs to fail. • Auto*-The printer processes print jobs from computers using either Windows or Macintosh operating systems. Setup menu Use the Setup menu to configure how the printer formats the end of a line depending on
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    print jobs to fail. • Auto*-The printer processes print jobs from computers using either Windows or Macintosh operating systems. Utilities menu Use the Utilities menu to troubleshoot printer problems. Setting Reset Factory Defaults Reset Photoconductor Counter Hex Trace Print Quality Test Pages
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    installed is correctly listed under "Printer Information." - Verify that the paper trays are configured for the sizes and types of paper you loaded. How to print a test page Windows 1 Click Start Æ Settings Æ Printers. 2 Select your printer. 3 Click File Æ Properties. 4 Click Print Test Page
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    • Lines Per Page • A4 Width • Tray Renumber* • Auto CR after LF • Auto LF after CR Setup Settings • Printer Language • Power Saver • Resource Save • Download Target • Print Timeout • Wait Timeout • Auto Continue • Jam Recovery • Page Protect • Print Area • Display Language • Toner Alarm USB
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    store at www.lexmark.com, or contact the place where you bought your printer. The recommended supplies specifically designed for the printer are: Part number Description 12A8302 Photoconductor kit 23820SW Print Cartridge 23800SW Return Program Print Cartridge 1 Approximately 5% coverage
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    multiple times. If the print remains faded, replace the toner cartridge. To ensure print quality and to avoid damage to the printer, the printer stops operating after the photoconductor has reached a maximum of 40,000 pages. (See Replace photoconductor (printer hard stop)* on page 77 for the
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    , see page: Continue Toner low 54 Photoconductor kit life warning 55 Replace photoconductor 55 Replace photoconductor (printer hard stop)* 56 Ready Toner Low/ Replace PC Kit Load Paper Paper Jam Error * If the operator panel lights display this sequence, the printer will not print any more
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    How to change a toner cartridge How to change a toner cartridge 1 Open the front cover by pressing the button on the left side of the printer and lowering the cover. 78
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    of the print cartridge assembly. b Pull the toner cartridge up and out using the handle. a b 3 Unpack the new toner cartridge. Note: You can use the packing material from the new cartridge to ship the old cartridge back to Lexmark for recycling. See Recycling Lexmark products on page 81 for more
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    to change a toner cartridge 5 Install the new toner cartridge by aligning the white rollers on the toner cartridge with the white arrows on the tracks of the photoconductor and pushing the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed. 6 Close the
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    Recycling Lexmark products Recycling Lexmark products To return Lexmark products to Lexmark for recycling: 1 Visit our Web site: www.lexmark.com/recycle 2 Follow the instructions on the computer screen. 81
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    : When replacing a photoconductor kit, do not leave the toner cartridge or the new photoconductor kit exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. 1 Open the front cover by pressing the button on the left side of the printer and
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    How to change a photoconductor kit 2 Pull the print cartridge assembly out of the printer by pulling on the toner cartridge handle. Note: Do not press the button on the print cartridge assembly. Place the print cartridge assembly on a flat, clean surface. 3 Remove the toner cartridge: a Press the
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    guides of the print cartridge assembly with the green arrows on the tracks in the printer and pushing the print cartridge assembly in as far as it will go. 7 Close the front cover. Note: For information about resetting the imaging drum counter, see the instruction sheet that shipped with the new kit
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    characters when I print on envelopes? How do I clear a paper jam? Solution / Answer See Understanding the operator panel lights on page 45 for information about what each light pattern means. If you see voids (missing characters) when printing envelopes, check your printer driver settings to make
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    , replace the toner cartridge. This is normal. The printer sometimes prints at a slightly slower speed when feeding print media from the manual feeder. The problem is that when the printer tries to manually duplex a print job, it always prints side 2 from Tray 1. However, Tray 1 does not support
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    is defective. • If paper is stiff, try feeding from another tray or the manual feeder. • Replace the toner cartridge. *To replace the fuser, call a service technician. †This setting can be changed using the Local Printer Setup Utility. See Using the Local Printer Setup Utility on page 74 for more
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    in the paper tray. • Avoid textured paper with rough finishes. • Make sure the printer driver paper type setting matches the type of paper you are using. • Replace the fuser*. Print too light Print too dark Transparency print quality is poor (Print has inappropriate light or dark spots, toner is
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    the guides in the tray so that they are snug against the sides of the paper. • Move the manual feeders guides so that they are snug against the sides of the paper. Blank pages The toner cartridge is defective or empty. Replace the toner cartridge. *To replace the fuser, call a service technician
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    Print quality problems Symptom Cause Solution Solid black pages • The toner cartridge is defective. • Your printer requires servicing. • Replace the toner cartridge. • Call for service. Paper curls badly once it prints and The Paper Weight setting is wrong for Change Paper Weight† to Smooth.
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    Print quality problems How to clean the printhead lens You can solve some print quality problems by cleaning the printhead lens. 1 Turn the printer off. 2 Open the front cover by pressing the button on the left side of the printer and lowering the cover. 91
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    Print quality problems 3 Remove the print cartridge assembly out of the printer by pulling on the toner cartridge handle. Note: Do not press the button on the print cartridge assembly. Place the print cartridge assembly on a flat, clean surface. Warning: Do not leave the print cartridge assembly
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    -free cloth may result in damage to the printhead lens. 6 Install the print cartridge assembly into the printer by aligning the arrows on the guides of the print cartridge assembly with the arrows on the tracks in the printer and pushing the print cartridge assembly in as far as it will go. 7 Close
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    68 secondary error codes 61 See also operator panel, secondary error codes extending trays 24 F FCC statement 3 folio 24 H Hex Trace (Utilities menu) 72 I interfaces parallel 71 USB 72 J jams 28 L labels 19 legal 24 letterhead 18, 38 lights 44, 45 Linux 14 Load Paper light manual feeder 53 Tray 1 or
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    58 Ready/Power Saver 49 Replace photoconductor kit 55, 56 Resetting printer 58 Restoring factory defaults 58 secondary error codes 61 Service error 59 Toner low 54 Unsupported toner cartridge 56 Waiting 51 lights 44, 45 options memory card 43 overlays 38 P paper 18 choosing 18 jams 28 loading 22, 26
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    65 Invalid engine code 68 Memory full 67 Paper jam at the input sensor 62 Paper jam in the manual feeder 62 Paper jam in Tray 1 64 Paper jams as a printed job exits the tray 63 Paper jams as it exits the tray into the printer 63 PPDS font error 66 Short paper 67 service error lights 59 Setup menu
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User’s Guide
June 2005
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,
registered in the United States and/or other countries.
© 2005 Lexmark International, Inc. All rights reserved.
740 West New Circle Road
Lexington, Kentucky 40550
E238