Lexmark MS823 Users Guide PDF

Lexmark MS823 Manual

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  • Lexmark MS823 | Users Guide PDF - Page 1
    B2865, M5255, M5270, MS725, MS821, MS822, MS823, MS825, MS826 Printers User's Guide August 2019 Machine type(s): 4064 Models: 210, 230, 235, 295, 410, 430, 438, 630, 635, 695, 830 www.lexmark.com
  • Lexmark MS823 | Users Guide PDF - Page 2
    Attaching cables...13 Using the control panel 15 Lexmark B2865, MS725, MS821, MS823, and MS825 printers 15 Lexmark M5255, M5270, MS822, and MS826 printers up Device Quotas...19 Using QR Code Generator...20 Using Customer Support...20 Managing bookmarks...20 Managing contacts...21 Setting up and
  • Lexmark MS823 | Users Guide PDF - Page 3
    29 Loading the multipurpose feeder...34 Linking trays...35 Paper support 36 Supported paper sizes...36 Supported paper types...39 Supported paper weights...41 Printing...44 Printing from a computer...44 74 Security...87 Reports...95 Help...95 Troubleshooting...96 Printing the Menu Settings Page...96
  • Lexmark MS823 | Users Guide PDF - Page 4
    Paper jam in the staple, hole punch finisher 142 Staple jam in the staple finisher...143 Staple jam in the staple, hole punch finisher 146 Troubleshooting 149 Network connection problems...149
  • Lexmark MS823 | Users Guide PDF - Page 5
    Contents 5 Hardware options problems...151 Issues with supplies...152 Paper feed problems...154 Printing problems...157 Contacting customer support...188 Upgrading and migrating 190 Hardware...190 Software...215 Firmware...216 Notices...218 Index...230
  • Lexmark MS823 | Users Guide PDF - Page 6
    that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance. CAUTION-SHOCK HAZARD: To avoid the risk of electrical
  • Lexmark MS823 | Users Guide PDF - Page 7
    electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it. CAUTION possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION-TIPPING HAZARD:
  • Lexmark MS823 | Users Guide PDF - Page 8
    those specified in the User's Guide may result in hazardous radiation exposure service or repairs, other than those described in the user documentation, to a service instructed to do so in the product maintenance instructions. If there are no references to filters in the product maintenance instructions
  • Lexmark MS823 | Users Guide PDF - Page 9
    the printer • Troubleshooting and solving problems Information on setting up and configuring the accessibility features of your printer Help using the printer software Find it here See the setup documentation that came with the printer or go to http://support.lexmark.com. Information Center
  • Lexmark MS823 | Users Guide PDF - Page 10
    support: • Documentation • Driver downloads • Live chat support • E‑mail support • Voice support Find it here Go to http://support.lexmark.com the printer. Product Information Guide-See the documentation that came with the printer or go to http://support.lexmark.com. Selecting a location for
  • Lexmark MS823 | Users Guide PDF - Page 11
    may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION-TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all
  • Lexmark MS823 | Users Guide PDF - Page 12
    Learning about the printer 12 Basic model 1 Standard 550‑sheet tray 2 Multipurpose feeder 3 Control panel Note: The appearance may vary depending on your printer model. 4 Standard bin Fully‑configured model
  • Lexmark MS823 | Users Guide PDF - Page 13
    Learning about the printer 13 Hardware option Alternative hardware option 1 4‑bin mailbox • Output expander • High‑capacity output • Staple finisher • Staple, hole punch finisher 2 Optional 2100‑sheet tray None 3 Caster base None 4 Optional 550‑sheet tray Optional 250‑sheet tray 5 Staple,
  • Lexmark MS823 | Users Guide PDF - Page 14
    Learning about the printer 14 Use the To 1 Power cord socket Connect the printer to an electrical outlet. 2 USB printer port Connect the printer to a computer. 3 Ethernet port Connect the printer to a network. 4 USB port Attach a keyboard or any compatible option.
  • Lexmark MS823 | Users Guide PDF - Page 15
    Using the control panel 15 Using the control panel Lexmark B2865, MS725, MS821, MS823, and MS825 printers Use the To 1 Display • View printer messages and supply status. • Set up and operate the printer. 2 Select button • Select a menu option. • Save
  • Lexmark MS823 | Users Guide PDF - Page 16
    Using the control panel 16 Lexmark M5255, M5270, MS822, and MS826 printers Use the To 1 Display • View port Attach a headset or speaker. Note: This feature is available only in some printer units. 9 Back button Return to the previous screen. Understanding the status of the power button and
  • Lexmark MS823 | Users Guide PDF - Page 17
    and using the home screen applications Note: These applications are supported only in some printer models. Using the home screen Note 4 Settings Access the printer menus. 5 Eco‑Settings Manage energy consumption, noise, toner, and paper usage settings. 6 Held Jobs Show the print jobs that are
  • Lexmark MS823 | Users Guide PDF - Page 18
    saver only when there are errors, warnings, or cloud‑based notifications. 2 Apply the changes. Changing the wallpaper image 1 From the home screen, touch Change Wallpaper. 2 Select an image to use. 3 Apply the changes. Running a slide show from a flash drive 1 Insert a flash drive into the USB port
  • Lexmark MS823 | Users Guide PDF - Page 19
    method, see the Embedded Web Server ‑ Security Admin Guide. 1 From the home screen, touch Cloud Connector. 2 Select a cloud service provider. 3 Touch Create a Profile or for 24 hours. 7 Open a web browser, and then go to https://lexmark.cloud-connect.co. 8 Click Next, and then accept the Terms of Use
  • Lexmark MS823 | Users Guide PDF - Page 20
    . 2 Print or e‑mail the information. Note: For information on configuring the application settings, see the Customer Support Administrator's Guide. Managing bookmarks Creating bookmarks Use bookmarks to print frequently accessed documents that are stored in servers or on the web. 1 Open a web browser
  • Lexmark MS823 | Users Guide PDF - Page 21
    the following file types: PDF, JPEG, TIFF, and HTML-based web pages. Other file types such as DOCX and XLXS are supported in some printer models. 4 Click Save. Note: To manage bookmarks, click Bookmark Setup. Creating folders 1 Open a web browser, and then type the printer IP address
  • Lexmark MS823 | Users Guide PDF - Page 22
    Setting up and using the home screen applications 22 • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click Address Book. 3 From the Contacts section, add a contact. Note: You can assign the contact to one or more groups. 4 If necessary, specify a
  • Lexmark MS823 | Users Guide PDF - Page 23
    Setting up and using the home screen applications 23 • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2 Click Address Book. 3 Do either of the following: • From the Contacts section, select a contact that you want to delete. • From the Contact Groups
  • Lexmark MS823 | Users Guide PDF - Page 24
    on the accessibility features of your printer model, see the Accessibility Guide at http://support.lexmark.com. Activating Voice Guidance From the control panel 1 Press and option or item on the screen. Zoom in or zoom out text and images. Move to the next item on the screen. Swipe left or swipe
  • Lexmark MS823 | Users Guide PDF - Page 25
    Setting up and using the accessibility features 25 Gesture Swipe down then left Swipe up then down Function • Cancel a job. • Go back to the previous setting. • Exit the screen that appears without changing any setting or value. Repeat a spoken prompt. Enabling Magnification mode 1 From the
  • Lexmark MS823 | Users Guide PDF - Page 26
    all other trays closed until needed. 1 Remove the tray. Note: To avoid paper jams, do not remove trays while the printer is busy. 2 Adjust the guides to match the size of the paper that you are loading. Note: Use the indicators on the bottom of the tray to position the
  • Lexmark MS823 | Users Guide PDF - Page 27
    Loading paper and specialty media 27 3 Flex, fan, and align the paper edges before loading. 4 Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly against the paper.
  • Lexmark MS823 | Users Guide PDF - Page 28
    Loading paper and specialty media 28 • Do not slide paper into the tray. • To avoid paper jams, make sure that the stack height is below the maximum paper fill indicator. • Load letterhead depending on whether an optional staple finisher is installed or not. Without an optional staple finisher With
  • Lexmark MS823 | Users Guide PDF - Page 29
    HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray. 2 Adjust the guides. Loading A5‑size paper a Pull up and slide the width
  • Lexmark MS823 | Users Guide PDF - Page 30
    Loading paper and specialty media 30 b Squeeze and slide the length guide to the position for A5 until it clicks into place. c Remove the A5 length guide from its holder. d Insert the guide into its designated slot, and then press until it clicks into place.
  • Lexmark MS823 | Users Guide PDF - Page 31
    ‑, letter‑, legal‑, Oficio‑, and folio‑size paper a Pull up and slide the width guide to the correct position for the size of the paper being loaded. b If the A5 length guide is still attached, then remove it. If the guide is not attached, then proceed to step d on page 32. c Place the A5
  • Lexmark MS823 | Users Guide PDF - Page 32
    Loading paper and specialty media 32 d Squeeze, and then slide the length guide to the correct position for the size of the paper being loaded. 3 Flex, fan, and align the paper edges before loading. 4 Load the paper stack
  • Lexmark MS823 | Users Guide PDF - Page 33
    Loading paper and specialty media 33 Without an optional staple finisher With an optional staple finisher Two‑sided printing Two‑sided printing • When loading prepunched paper, make sure that the holes on the long edge of the paper are against the right side of the tray. One‑sided printing Two‑
  • Lexmark MS823 | Users Guide PDF - Page 34
    Loading paper and specialty media 34 Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Adjust the guide to match the size of the paper that you are loading. 3 Flex, fan, and align the paper edges before loading. 4 Load paper with the printable
  • Lexmark MS823 | Users Guide PDF - Page 35
    and against the left side of the paper guide. Warning-Potential Damage: Do not use envelopes 4 Save the settings. 5 Click Settings > Device > Maintenance > Configuration Menu > Tray Configuration. 6 Set Warning-Potential Damage: The temperature of the fuser varies according to the specified paper type
  • Lexmark MS823 | Users Guide PDF - Page 36
    Paper support 36 Paper support Supported paper sizes Paper sizes supported by the printer Paper size Standard 550‑sheet tray, optional 250‑ or 550‑sheet tray than 101.6 mm (4.5 in.) may crease. This paper type must be tested for acceptability. 3 Envelopes are not supported on Lexmark MS725.
  • Lexmark MS823 | Users Guide PDF - Page 37
    feed (SEF). 2 Envelopes wider than 101.6 mm (4.5 in.) may crease. This paper type must be tested for acceptability. 3 Envelopes are not supported on Lexmark MS725. Paper sizes supported by the output options or finishers Paper size A4 210 x 297 mm (8.3 x 11.7 in.) A5 LEF 210 x 148 mm (8.3 x 5.8 in
  • Lexmark MS823 | Users Guide PDF - Page 38
    Paper support 38 Paper size Oficio (Mexico) 216 x 340 mm (8.5 x 13.4 in.) Statement 140 x 216 mm (5.5 x 8.5 in.) Executive 184 x 267 mm (7.3 x 10.5 in.) Letter 216 x 279 mm (8.5 x
  • Lexmark MS823 | Users Guide PDF - Page 39
    hole punch finisher Stack Staple Hole punch X X X X X X Supported paper types Paper types supported by the printer Paper type Plain paper Standard 550‑sheet tray, optional 20 pages only. Print the succeeding pages after three minutes. 2 Supported only in the Lexmark MS725 printer model.
  • Lexmark MS823 | Users Guide PDF - Page 40
    transparencies from sticking together, print up to 20 pages only. Print the succeeding pages after three minutes. 2 Supported only in the Lexmark MS725 printer model. Paper types supported by the output options or finishers Paper type Plain paper Output expander or high‑capacity output expander
  • Lexmark MS823 | Users Guide PDF - Page 41
    4‑bin mailbox X Custom type [x] X Staple finisher Stack Staple X X X X Staple, hole punch finisher Stack Staple Hole punch X X X X X X Supported paper weights Paper weights supported by the printer Paper type and weight Plain paper or Bond1 60-176 g/m² grain long (16-47‑lb bond
  • Lexmark MS823 | Users Guide PDF - Page 42
    ‑sensitive area must enter the printer first. 3 28‑lb bond envelopes are limited to 25% cotton content. Multipurpose feeder Two‑sided printing Paper weights supported by the output options or finishers Paper type and weight Plain paper or Bond 60-176 g/m² grain long (16- 47‑lb bond) Plain paper
  • Lexmark MS823 | Users Guide PDF - Page 43
    Paper support 43 Paper type and weight Output expander or high‑capacity output expander 4‑bin Staple finisher mailbox Stack Staple Card stock 163 g/m² grain long (90‑lb
  • Lexmark MS823 | Users Guide PDF - Page 44
    images directly to a supported Lexmark printer. 1 Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support from a mobile device using Mopria Print Service Mopria® Print Service is a mobile printing solution for mobile devices
  • Lexmark MS823 | Users Guide PDF - Page 45
    45 Note: Before printing, make sure that the Mopria Print Service is enabled. 1 From the home screen of your mobile AirPrint‑certified printer. Notes: • This application is supported only in some Apple devices. • This application is supported only in some printer models. 1 From the home screen
  • Lexmark MS823 | Users Guide PDF - Page 46
    flash drives with full‑speed standard. - USB flash drives must support the File Allocation Table (FAT) system. File types Documents • PDF (version 1.7 or earlier) • HTML • XPS • Microsoft file formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx) Images • .dcx • .gif • .JPEG or .jpg • .bmp • .pcx • .TIFF or
  • Lexmark MS823 | Users Guide PDF - Page 47
    the expiration time for confidential print jobs. Note: Confidential held jobs are stored in the printer until they are released or deleted manually. Repeat Job Expiration Set the expiration time for a repeat print job. Note: Repeat held jobs are stored in the printer memory for reprinting. Verify
  • Lexmark MS823 | Users Guide PDF - Page 48
    print job > configure the settings > Print Printing from a Cloud Connector profile 1 From the home screen, touch Cloud Connector. 2 Select a cloud service provider, and then select a profile. Note: For more information on creating a Cloud Connector profile, see "Creating a Cloud Connector profile" on
  • Lexmark MS823 | Users Guide PDF - Page 49
    Printing 49 Printing a directory list From the control panel, navigate to: Settings > Reports > Print > Print Directory For non-touch-screen printer models, press to navigate through the settings.
  • Lexmark MS823 | Users Guide PDF - Page 50
    Settings Page • Device • Print All Guides • Connection Guide • Information Guide • Media Guide • Print Quality Test Pages • Accessibility • Restore Factory Defaults • Maintenance • Visible Home Screen Icons • About this Printer • PDF • PostScript • PCL • HTML • Image • Media Configuration • 802.1x
  • Lexmark MS823 | Users Guide PDF - Page 51
    appear only in some printer models. Date and Time Configure Current Date and Time Manually Set Date and Time Date Format [MM‑DD‑YYYY*] Time Format [12 hour Key ID and Password appear. Paper Sizes U.S.* Metric Specify the unit of measurement for paper sizes. Note: The country or region selected
  • Lexmark MS823 | Users Guide PDF - Page 52
    Understanding the printer menus 52 Menu item Description Flash Drive Access Enabled* Disabled Enable access to the flash drive. Note: This menu item appears only in some printer models. Audio Feedback Button Feedback On* Off Enable audio feedback for button presses, panel interactions, paper
  • Lexmark MS823 | Users Guide PDF - Page 53
    of the supplies. Supplies Display Estimates Pages* Percent Set the unit that the printer uses to estimate supply usage and trigger custom noti Continuous Set the number of times that the alarm sounds when the toner cartridge is low. Supplies Custom Supply Notifications Configure notification
  • Lexmark MS823 | Users Guide PDF - Page 54
    Understanding the printer menus 54 Menu item Description E‑mail Alerts Setup E‑mail Setup Always use SMTP default Reply Address Off* On Use the SMTP default Reply Address. E‑mail Alerts Setup E‑mail Setup Use SSL/TLS Disabled* Negotiate Required Send an e‑mail using an encrypted link. E‑mail
  • Lexmark MS823 | Users Guide PDF - Page 55
    Understanding the printer menus 55 Menu item Description E‑mail Alerts Setup E‑mail Setup Use Active Directory Device Credentials Off On* Enable user credentials and group designations to connect to the SMTP server. E‑mail Alerts Setup E‑mail Setup Device Userid Specify the user ID to connect
  • Lexmark MS823 | Users Guide PDF - Page 56
    Error Prevention Auto Reboot Auto Reboot Counter Show a read‑only information of the reboot counter. Error Prevention Auto Reboot Reset Auto Reboot Counter Cancel Continue Reset the Auto Reboot Counter. Error Prevention Display Short Paper Error On Auto‑clear* Set the printer to show a message
  • Lexmark MS823 | Users Guide PDF - Page 57
    Understanding the printer menus 57 Menu item Description Timeouts Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days* 1 week 2 weeks 1 month Set the time before the printer enters Hibernate mode. Timeouts Hibernate Timeout on Connection Hibernate Do Not Hibernate*
  • Lexmark MS823 | Users Guide PDF - Page 58
    only when you select any of the settings in Information Sent to Lexmark, except None of the Above. Information Send Time Start Time Stop Prolong Screen Timeout Off* On Let the user remain in the same location and reset the Screen Timeout timer when it expires instead of returning to the home screen
  • Lexmark MS823 | Users Guide PDF - Page 59
    printer factory default settings. Note: Restore app settings appears only in some printer models. Maintenance Configuration Menu Menu item Description USB Configuration USB PnP 1* 2 Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB Configuration
  • Lexmark MS823 | Users Guide PDF - Page 60
    A5 Loading Short Edge Long Edge* Specify the page orientation when loading for A5 paper size. Tray Configuration Paper Prompts Auto* Multipurpose Feeder Manual Paper Set the paper source that the user fills when a prompt to load paper appears. Note: For Multipurpose Feeder to appear, set Configure
  • Lexmark MS823 | Users Guide PDF - Page 61
    or less use the high‑frequency screens. Print Configuration Print Density Disabled 1-5 (3*) Adjust the toner density when printing or copying documents. Print Configuration A4 Fuser Compress* Clip Select the fuser to use. Device Operations Quiet Mode Off* On Set the printer to operate in Quiet
  • Lexmark MS823 | Users Guide PDF - Page 62
    On, the printer restarts. App Configuration LES Applications Off On* Enable the Lexmark Embedded Solutions (LES) applications. Notes: • When set to On, this setting appears only in printers with a hard disk installed. Out of Service Erase Clear all settings and applications that are stored in the
  • Lexmark MS823 | Users Guide PDF - Page 63
    Understanding the printer menus 63 Menu Status/Supplies Job Queue Change Language Address Book Bookmarks Held Jobs USB App Profiles Display Customization Eco‑Settings Description Specify which icons to show on the home screen. About this Printer Menu item Asset Tag Printer's Location Contact
  • Lexmark MS823 | Users Guide PDF - Page 64
    per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print multiple page images on one side of a sheet of paper. Pages per Side Ordering Horizontal* Reverse Horizontal Vertical Reverse Vertical Specify the positioning of multiple page
  • Lexmark MS823 | Users Guide PDF - Page 65
    Menu item Description Print Resolution 300 dpi 600 dpi* 1200 dpi 1200 Image Q 2400 Image Q Set the resolution for the text and images on the printed output. Note: Resolution is determined in dots per inch or image quality. Note: An asterisk (*) next to a value indicates the factory default
  • Lexmark MS823 | Users Guide PDF - Page 66
    Vertically Both directions Enable more pixels to print in clusters for clarity to enhance text and images. Toner Darkness 1-10 (8*) Determine the lightness or darkness of text images. Halftone Normal* Detail Enhance the printed output to have smoother lines with sharper edges. Brightness ‑6 to
  • Lexmark MS823 | Users Guide PDF - Page 67
    Understanding the printer menus 67 Menu item Description Log Near Full Level Off* On Specify the maximum size of the log file before the printer executes the Log Action at Near Full. Log Action at Near Full None* E‑mail Current Log E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post
  • Lexmark MS823 | Users Guide PDF - Page 68
    the symbol set for each font name. Note: A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific text. Note: An asterisk (*) next to a value indicates the factory
  • Lexmark MS823 | Users Guide PDF - Page 69
    feed after a carriage return control command. Tray Renumber Assign MP Feeder Assign Tray [x] Assign Manual Paper Assign Manual Envelope Configure the printer to work with a different print driver or custom application that uses a different set of source assignments to request a given paper source
  • Lexmark MS823 | Users Guide PDF - Page 70
    : When set to On, this menu item overrides the scaling and orientation settings for the image. Invert Off* On Invert bitonal monochrome images. Note: This menu item does not apply to GIF or JPEG image formats. Scaling Anchor Top Left Best Fit* Anchor Center Fit Height/Width Fit Height Fit Width
  • Lexmark MS823 | Users Guide PDF - Page 71
    for all print jobs. Note: Multipurpose Feeder only appears when Configure MP is set to Cassette. Paper Size/Type Tray [x] Multipurpose Feeder Manual Paper Manual Envelope Specify the paper size or paper type loaded in each paper source. Substitute Size Off Letter/A4 All Listed* Set the printer to
  • Lexmark MS823 | Users Guide PDF - Page 72
    guration Universal Setup Menu item Description Units of Measure Inches Millimeters Specify the unit of measurement for the universal paper Edge appears only when the longest edge is shorter than the maximum width supported. Note: An asterisk (*) next to a value indicates the factory default
  • Lexmark MS823 | Users Guide PDF - Page 73
    the number of copies. Paper Source Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Set the paper source for the print job. Collate job correctly. Pages per Side Off* [n] pages per side Print multiple page images on one side of a sheet of paper. Pages per Side Ordering Horizontal
  • Lexmark MS823 | Users Guide PDF - Page 74
    Duplex Show the speed of the currently active network card. IPv4 Show the IPv4 address. All IPv6 Addresses Show all IPv6 addresses. Reset Print Server Reset all active network connections to the printer. Note: This setting removes all network configuration settings. Network Job Timeout Off On
  • Lexmark MS823 | Users Guide PDF - Page 75
    802.11a/n/ac (5GHz) Wireless Security Mode Disabled* WEP WPA2/WPA-Personal WPA2-Personal 802.1x - RADIUS Description Configure the Wi‑Fi connection using Lexmark Mobile Assistant. Configure the Wi‑Fi connection using the control panel. Note: 802.1x - RADIUS can be configured only from the Embedded Web
  • Lexmark MS823 | Users Guide PDF - Page 76
    Gateway IPv6 Enable IPv6 On* Off Enable DHCPv6 On Off* Stateless Address Autoconfiguration On* Off DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Prefix All IPv6 Addresses All IPv6 Router Addresses Description Set the type of Wireless Encryption Protocol
  • Lexmark MS823 | Users Guide PDF - Page 77
    Understanding the printer menus 77 Menu item Network Address UAA LAA PCL SmartSwitch Off On* PS SmartSwitch Off On* Job Buffering On Off* Mac Binary PS Auto* On Off Description View the network addresses. Set the printer to switch automatically to PCL emulation when a print job requires it,
  • Lexmark MS823 | Users Guide PDF - Page 78
    Media Access Control (MAC) addresses: Locally Administered Address (LAA) and Universally Administered Address (UAA). Note: You can change the printer LAA manually. PCL SmartSwitch Off On* Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the
  • Lexmark MS823 | Users Guide PDF - Page 79
    update NTP server Off On* Allow the DHCP and BOOTP clients to update the NTP settings of the printer. Zero Configuration Name Specify a service name for the zero configuration network. Enable Auto IP Off* On Assign an IP address automatically. DNS Server Address Specify the current Domain Name
  • Lexmark MS823 | Users Guide PDF - Page 80
    DNS settings. WINS Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Off* On Allow the BOOTP to assign a Printing and HTTP Only MTU 256‑1500 (1500*) Specify a maximum transmission unit (MTU) parameter for the TCP connections. Raw Print Port 1-65535 (9100
  • Lexmark MS823 | Users Guide PDF - Page 81
    Set Off On* Enable PPM MIB Off On* SNMP Community Configure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. SNMP Version 3 Enabled Off On* Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password Authentication
  • Lexmark MS823 | Users Guide PDF - Page 82
    Understanding the printer menus 82 IPSec Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Enable IPSec Off* On Enable Internet Protocol Security (IPSec). Base Configuration Default* Compatibility Secure Set the IPSec base
  • Lexmark MS823 | Users Guide PDF - Page 83
    Understanding the printer menus 83 Menu item Description Pre‑Shared Key Authenticated Connections Host [x] Address Key Configure the authenticated connections of the printer. Note: These menu items appear only when Enable IPSec is set to On. Certificate Authenticated Connections Host [x] Address
  • Lexmark MS823 | Users Guide PDF - Page 84
    Understanding the printer menus 84 HTTP/FTP Settings Note: This menu appears only in network printers or printers attached to print servers. Menu item Description Enable HTTP Server Off On* Access the Embedded Web Server to monitor and manage the printer. Enable HTTPS Off On* Configure the
  • Lexmark MS823 | Users Guide PDF - Page 85
    Understanding the printer menus 85 Menu item Description Bandwidth (bits/sec) 100-1000000 (0*) Set the speed to transmit data in a ThinPrint environment. Packet Size (kbytes) 0-64000 (0*) Set the packet size for data transmission. Note: An asterisk (*) next to a value indicates the factory
  • Lexmark MS823 | Users Guide PDF - Page 86
    files as an image for faster printing. Note: An asterisk (*) next to a value indicates the factory default setting. Wi‑Fi Direct Note: This menu appears only when a direct Wi‑Fi network is the active network. Menu item Description SSID Set Preshared Key Specify the service set identifier (SSID
  • Lexmark MS823 | Users Guide PDF - Page 87
    SE Menu Device Menu Device Management Remote Management Firmware Updates Apps Configuration Operator Panel Lock Import / Export All Settings Out of Service Erase Control access to the printer management options. Apps New Apps Slideshow Change Wallpaper Screen Saver Eco-Settings Control access to
  • Lexmark MS823 | Users Guide PDF - Page 88
    Understanding the printer menus 88 Local Accounts Menu item Description Manage Groups/Permissions Add Group Import Access Controls Function Access Administrative Menus Device Management Apps All Users Import Access Controls Function Access Administrative Menus Device Management Apps Admin
  • Lexmark MS823 | Users Guide PDF - Page 89
    Understanding the printer menus 89 Menu item Browser User Name/Password User Name Password PIN Description Specify the default login method to access the browser. Schedule USB Devices Menu item Schedules Add New Schedule Description Schedule access to the USB ports. Security Audit Log Menu
  • Lexmark MS823 | Users Guide PDF - Page 90
    Understanding the printer menus 90 Menu item Description Remote Syslog Facility 0 ‑ Kernel Messages 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑ Security/Authorization Messages* 5 ‑ Messages Generated Internally by Syslogs 6 ‑ Line Printer Subsystem 7 ‑ Network News Subsystem 8
  • Lexmark MS823 | Users Guide PDF - Page 91
    Understanding the printer menus 91 Menu item Description E‑mail Log Cleared Alert Off* On Send e‑mail notification to the administrator when a log entry is deleted. E‑mail Log Wrapped Alert Off* On Send e‑mail notification to the administrator when the log becomes full and begins to overwrite
  • Lexmark MS823 | Users Guide PDF - Page 92
    Understanding the printer menus 92 Login Restrictions Menu item Description Login failures 1-10 (3*) Specify the number of failed login attempts before the user gets locked out. Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1-60
  • Lexmark MS823 | Users Guide PDF - Page 93
    Understanding the printer menus 93 Menu item Description Reserve Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time that the printer stores print jobs for printing later. Require All Jobs to be Held Set the printer to hold all print jobs. Off* On Keep duplicate
  • Lexmark MS823 | Users Guide PDF - Page 94
    important data from the printer before starting the encryption. Mobile Services Management Use AirPrint Print Off On* To Enable AirPrint control to users who are not logged in. • No Effect means that the reset has no effect on the printer security configuration. Minimum Password Length 0-32
  • Lexmark MS823 | Users Guide PDF - Page 95
    hard disk is installed. Print a page that shows the printer capabilities and supported solutions. Network Menu item Network Setup Page Description Print a page that shows Print All Guides Media Guide Description Prints all the guides Provides information about loading paper and specialty media
  • Lexmark MS823 | Users Guide PDF - Page 96
    item Print Quality Guide Mono Quality Guide Information Guide Connection Guide Moving Guide Supplies Guide Description Provides or shipping the printer Provides information about ordering supplies Troubleshooting Troubleshooting Menu item Print Quality Test Pages Description Print sample pages
  • Lexmark MS823 | Users Guide PDF - Page 97
    97 Securing the printer Note: The hard disk is supported only in some printer models. Locating the security slot 3 Follow the instructions on the display. Erasing printer hard disk memory 1 From the control panel, navigate to: Settings > Device > Maintenance > Out of Service Erase > Sanitize all
  • Lexmark MS823 | Users Guide PDF - Page 98
    encryption. 1 From the control panel, navigate to: Settings > Security > Disk Encryption > Start encryption For non-touch-screen printer models, press 2 Follow the instructions on the display. to navigate through the settings. Notes: • To avoid loss of data, do not turn off the printer during the
  • Lexmark MS823 | Users Guide PDF - Page 99
    replaced. • The printer is moved to a different department or location. • The printer is serviced by someone from outside your organization. • The printer is removed from your premises for service. • The printer is sold to another organization. Disposing of a printer hard disk • Degaussing-Flushes
  • Lexmark MS823 | Users Guide PDF - Page 100
    Adjust the volume. Notes: • If Quiet Mode is enabled, then audible alerts are turned off. This setting also slows the printer performance. • The volume resets to the default value after the session is logged out or when the printer wakes from Sleep or Hibernate mode. Adjusting the default headphone
  • Lexmark MS823 | Users Guide PDF - Page 101
    the settings. 2 Select Setup On Printer Panel, and then follow the instructions on the display. Note: For Wi‑Fi‑network‑ready printer models, appears during initial setup. Using Lexmark Mobile Assistant 1 Depending on your mobile device, download the Lexmark Mobile Assistant application from either
  • Lexmark MS823 | Users Guide PDF - Page 102
    1 From the control panel, navigate to: Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method 2 Follow the instructions on the display. Using the personal identification number (PIN) method 1 From the control panel, navigate to: Settings > Network/Ports > Wireless
  • Lexmark MS823 | Users Guide PDF - Page 103
    Maintaining the printer 103 4 Update the IP address. 5 Apply the changes. For Macintosh users 1 From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP. 2 Type the IP address in the address field. 3 Apply the changes. Cleaning the printer CAUTION-SHOCK
  • Lexmark MS823 | Users Guide PDF - Page 104
    used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components. Ordering a toner cartridge Notes affect actual yield. Lexmark MS821, MS822, MS823, MS725, MS825, and MS826 Return Program toner cartridges Item United States and Canada European
  • Lexmark MS823 | Users Guide PDF - Page 105
    58D3U0E 58D4U0E 58D5U0E 58D6U0E N/A yield Corporate Return Program toner cartridge1,2 1 Available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator. 2 Supported only in Lexmark MS725, MS823, MS825, and MS826 printer models.
  • Lexmark MS823 | Users Guide PDF - Page 106
    B280XA0 Ultra high yield toner cartridge3 58D0UA0 1 Supported only in Lexmark MS821 and MS822 printer models. 2 Supported only in the Lexmark B2865 printer model. 3 Supported only in Lexmark MS725, MS823, MS825, and MS826 printer models. Ordering an imaging unit Extremely low print coverage
  • Lexmark MS823 | Users Guide PDF - Page 107
    a staple cartridge Part name Staple cartridge Part number 35S8500 Ordering a maintenance kit To identify the fuser type, open door A, and then remove the toner cartridge and imaging unit. Find the two‑digit fuser type in front of the fuser, for example, 00 or 01. Warning-Potential Damage: Do not
  • Lexmark MS823 | Users Guide PDF - Page 108
    108 Roller maintenance kit Fuser maintenance kit type Type 17 Type 19 Part number 41X2244 41X2245 Item Printer engine roller maintenance kit Part number . 5 Apply the changes. Replacing parts and supplies Replacing the toner cartridge 1 Open door A. Warning-Potential Damage: To prevent damage
  • Lexmark MS823 | Users Guide PDF - Page 109
    Maintaining the printer 109 2 Remove the used toner cartridge. 3 Unpack the new toner cartridge, and then shake it to redistribute the toner. 4 Insert the new toner cartridge. 5 Close the door. Replacing the imaging unit 1 Open door A. Warning-Potential Damage: To prevent damage from
  • Lexmark MS823 | Users Guide PDF - Page 110
    Maintaining the printer 110 2 Remove the toner cartridge. 3 Remove the used imaging unit.
  • Lexmark MS823 | Users Guide PDF - Page 111
    the printer 111 4 Unpack the new imaging unit, and then shake it to redistribute the toner. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch
  • Lexmark MS823 | Users Guide PDF - Page 112
    Maintaining the printer 112 7 Insert the toner cartridge. 8 Close the door. Replacing the fuser 1 Open door C. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface
  • Lexmark MS823 | Users Guide PDF - Page 113
    Maintaining the printer 113 2 Unlock the fuser. 3 Remove the used fuser. 4 Unpack the new fuser. 5 Insert the new fuser until it clicks into place.
  • Lexmark MS823 | Users Guide PDF - Page 114
    Maintaining the printer 114 6 Lock the fuser. 7 Close the door. Replacing the hot roll fuser 1 Remove the standard bin cover. 2 Open door C. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
  • Lexmark MS823 | Users Guide PDF - Page 115
    Maintaining the printer 115 3 Unlock the hot roll fuser. 4 Remove the used hot roll fuser. 5 Unpack the new hot roll fuser.
  • Lexmark MS823 | Users Guide PDF - Page 116
    Maintaining the printer 116 6 Insert the new hot roll fuser until it clicks into place. 7 Lock the hot roll fuser. 8 Close the door. 9 Install the standard bin cover. Replacing the transfer roller 1 Open door A. Warning-Potential Damage: To prevent damage from electrostatic discharge, touch any
  • Lexmark MS823 | Users Guide PDF - Page 117
    Maintaining the printer 117 2 Remove the toner cartridge. 3 Remove the imaging unit. 4 Remove the used transfer roller. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Lexmark MS823 | Users Guide PDF - Page 118
    Maintaining the printer 118 5 Unpack the new transfer roller. 6 Insert the new transfer roller until it clicks into place.
  • Lexmark MS823 | Users Guide PDF - Page 119
    Maintaining the printer 119 7 Insert the imaging unit. 8 Insert the toner cartridge. 9 Close the door. Replacing the pick roller 1 Remove the tray. Warning-Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame
  • Lexmark MS823 | Users Guide PDF - Page 120
    Maintaining the printer 120 2 Remove the used pick roller. 3 Unpack the new pick roller. 4 Install the new pick roller. 5 Insert the tray. Replacing the pick roller in the multipurpose feeder 1 Open the multipurpose feeder. Warning-Potential Damage: To prevent damage from electrostatic discharge
  • Lexmark MS823 | Users Guide PDF - Page 121
    Maintaining the printer 121 2 Remove the used pick roller. 3 Unpack the new pick roller.
  • Lexmark MS823 | Users Guide PDF - Page 122
    Maintaining the printer 122 4 Install the new pick roller. 5 Close the multipurpose feeder.
  • Lexmark MS823 | Users Guide PDF - Page 123
    Maintaining the printer 123 Replacing the staple cartridge in the staple finisher 1 Open door F. 2 Remove the staple cartridge holder. 3 Remove the empty staple cartridge.
  • Lexmark MS823 | Users Guide PDF - Page 124
    Maintaining the printer 124 4 Insert the new staple cartridge. 5 Insert the staple cartridge holder. 6 Close the door. Replacing the staple cartridge in the staple, hole punch finisher 1 Depending on the staple cartridge to replace, open either door F or door G.
  • Lexmark MS823 | Users Guide PDF - Page 125
    Maintaining the printer 125 2 Remove the staple cartridge holder. 3 Remove the empty staple cartridge. 4 Insert the new staple cartridge. 5 Insert the staple cartridge holder. 6 Close the door.
  • Lexmark MS823 | Users Guide PDF - Page 126
    printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the options. • Keep the printer in an upright position. • Avoid severe the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer
  • Lexmark MS823 | Users Guide PDF - Page 127
    menu, adjust the setting. Conserving supplies • Print on both sides of the paper. Note: Two-sided printing is the default setting in the print driver. • Print multiple pages on a single sheet of paper. • Use the preview feature to see how the document looks like before printing it. • Print one
  • Lexmark MS823 | Users Guide PDF - Page 128
    .com/recycle, and then choose your country or region. Information on available packaging recycling programs is included with the information on product recycling. Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your area. The foam used in
  • Lexmark MS823 | Users Guide PDF - Page 129
    is below the maximum paper fill indicator. • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into
  • Lexmark MS823 | Users Guide PDF - Page 130
    Clearing jams 130 Allow the paper to enter the optional mailbox bins properly • Make sure to adjust the bin extender so that the paper size indicators match the size of the paper used. Notes: - If the bin extender is shorter than the size of the paper you are printing on, then the paper causes a
  • Lexmark MS823 | Users Guide PDF - Page 131
    Clearing jams 131 • Flex, fan, and straighten paper or specialty media before loading it. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure the paper size and type are set correctly on the computer or printer control
  • Lexmark MS823 | Users Guide PDF - Page 132
    Clearing jams 132 Jam locations 1 Finisher or output option bin 2 Standard bin 3 Door A 4 Multipurpose feeder 5 Trays 6 Finisher or output option rear door • Door H • Door K • Door L • Door N • Door P 7 Door C 8 Staple cartridge access door • Door F • Door G
  • Lexmark MS823 | Users Guide PDF - Page 133
    Clearing jams 133 Paper jam in trays 1 Remove the tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the tray. Paper jam in door A 1 Open door A. Warning-Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of
  • Lexmark MS823 | Users Guide PDF - Page 134
    Clearing jams 134 2 Remove the toner cartridge. 3 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum
  • Lexmark MS823 | Users Guide PDF - Page 135
    Clearing jams 135 4 Pull out the duplex unit. 5 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 6 Insert the duplex unit. 7 Insert the imaging unit.
  • Lexmark MS823 | Users Guide PDF - Page 136
    Clearing jams 136 8 Insert the toner cartridge. 9 Close the door. Paper jam in door C 1 Open door C. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk
  • Lexmark MS823 | Users Guide PDF - Page 137
    Clearing jams 137 • Fuser area • Below the fuser area • Duplex area 3 Close the door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Lexmark MS823 | Users Guide PDF - Page 138
    Clearing jams 138 Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Flex, fan, and align the paper edges before loading. 4 Reload paper.
  • Lexmark MS823 | Users Guide PDF - Page 139
    Clearing jams 139 Paper jam in the output expander 1 Open door K. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Close the door. Paper jam in the high‑capacity output expander 1 Open door L. 2 Remove the jammed paper. Note: Make sure that all paper fragments
  • Lexmark MS823 | Users Guide PDF - Page 140
    Clearing jams 140 3 Close the door. Paper jam in the 4‑bin mailbox Paper jam in door N 1 Open door N. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Lexmark MS823 | Users Guide PDF - Page 141
    Clearing jams 141 3 Close the door. Paper jam in the mailbox bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the staple finisher Paper jam in door H 1 Open door H. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Lexmark MS823 | Users Guide PDF - Page 142
    Clearing jams 142 3 Close the door. Paper jam in the staple finisher bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the staple, hole punch finisher Paper jam in door P 1 Open door P. 2 Remove the jammed paper. Note: Make sure that all paper fragments
  • Lexmark MS823 | Users Guide PDF - Page 143
    Clearing jams 143 3 Close the door. Paper jam in the staple, hole punch finisher bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Staple jam in the staple finisher 1 Open door F.
  • Lexmark MS823 | Users Guide PDF - Page 144
    Clearing jams 144 2 Remove the staple cartridge holder. 3 Remove the loose staples.
  • Lexmark MS823 | Users Guide PDF - Page 145
    Clearing jams 145 4 Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket. 5 Insert the staple cartridge holder until it clicks into place. 6 Close the door.
  • Lexmark MS823 | Users Guide PDF - Page 146
    Clearing jams 146 Staple jam in the staple, hole punch finisher 1 Depending on the staple jam location, open either door F or door G. 2 Remove the staple cartridge holder.
  • Lexmark MS823 | Users Guide PDF - Page 147
    Clearing jams 147 3 Remove the loose staples. 4 Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket.
  • Lexmark MS823 | Users Guide PDF - Page 148
    Clearing jams 148 5 Insert the staple cartridge holder until it clicks into place. 6 Close the door.
  • Lexmark MS823 | Users Guide PDF - Page 149
    Troubleshooting 149 Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 32 or later • Mozilla Firefox version 24 or later Go to step 4. Is your browser supported? Step 4 Check if the network connection is working. Go to step 5. Is the network connection
  • Lexmark MS823 | Users Guide PDF - Page 150
    Troubleshooting 150 Action Step 6 Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 Access the Embedded Web Server. Did the Embedded Web Server open? Yes Go to step 7. No Contact your administrator. The problem is solved. Contact customer support. Unable
  • Lexmark MS823 | Users Guide PDF - Page 151
    Troubleshooting 151 Checking the printer connectivity 1 Print the Network Setup Page. From Installed Features list. Is the internal option listed in the menu settings page? Step 3 The problem is Check if the internal option is installed properly into the controller solved. board. a Turn off
  • Lexmark MS823 | Users Guide PDF - Page 152
    Troubleshooting 152 Action Yes Step 4 a Check if the internal option is available in the print driver. The problem is solved. Note: If necessary, manually add the internal option in the print driver to make it available for print jobs. For more information, see "Adding available options in the
  • Lexmark MS823 | Users Guide PDF - Page 153
    : To find the region settings of the printer and toner cartridge, print the print quality test pages. From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages. Non‑Lexmark supply The printer has detected a non‑Lexmark supply or part installed in the printer. Your
  • Lexmark MS823 | Users Guide PDF - Page 154
    Troubleshooting 154 3 Read the warning message, and then select Continue. 4 Press and hold X and #, or X and , simultaneously for 15 seconds to clear the message. Note: If you are unable to reset the supply usage counters, then return the item to the place of purchase. Paper feed problems
  • Lexmark MS823 | Users Guide PDF - Page 155
    Troubleshooting 155 Action Yes Step 2 The problem problem is a Check if the trays contain the same paper size and paper type. solved. b Check if the paper guides Print the document. The problem is solved. Do the trays link correctly? No Go to step 3. Contact customer support. No Go to step
  • Lexmark MS823 | Users Guide PDF - Page 156
    Troubleshooting 156 Paper frequently jams Action Yes Step 1 a Remove the tray. b Check if paper is loaded correctly. Go to step 2. Notes: • Make sure that the paper guides are positioned Print the document. Contact customer The problem is support. solved. Do paper jams occur frequently?
  • Lexmark MS823 | Users Guide PDF - Page 157
    the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the printer printing blank or white pages?
  • Lexmark MS823 | Users Guide PDF - Page 158
    Troubleshooting 158 Action Yes Step 2 Go to step 3. a Remove any packing material that is left on the imaging unit. 1 Remove the toner cartridge, and then remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended
  • Lexmark MS823 | Users Guide PDF - Page 159
    Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the print dark? Step 2 Go to step 3. a Turn off the printer
  • Lexmark MS823 | Users Guide PDF - Page 160
    Replace the imaging unit. b Print the document. Contact customer The problem is support. solved. Is the print dark? Fine lines are not printed correctly Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print
  • Lexmark MS823 | Users Guide PDF - Page 161
    Troubleshooting 161 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Are fine lines not printed correctly?
  • Lexmark MS823 | Users Guide PDF - Page 162
    The problem is solved. Is the paper folded or wrinkled? Step 3 Contact customer a Depending on your operating system, specify the paper type support. from solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality
  • Lexmark MS823 | Users Guide PDF - Page 163
    Troubleshooting Action Yes Step 2 Go to step 3. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported Does gray background appear on prints? 163 No The problem is solved. The problem is solved.
  • Lexmark MS823 | Users Guide PDF - Page 164
    Troubleshooting Action Yes Step 4 a Remove the imaging unit. Go to step 5. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor
  • Lexmark MS823 | Users Guide PDF - Page 165
    document. Are the margins correct? Light print No Go to step 2. Contact customer support. Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
  • Lexmark MS823 | Users Guide PDF - Page 166
    Troubleshooting 166 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported No The problem is solved. The problem is solved. The problem is solved. The problem is solved.
  • Lexmark MS823 | Users Guide PDF - Page 167
    Troubleshooting 167 Action Yes Step 5 Go to step 6. a Remove the toner cartridge, and then remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Warning-
  • Lexmark MS823 | Users Guide PDF - Page 168
    toner? Step 3 Check the status of the imaging unit. From the control panel, navigate to: Status/Supplies > Supplies Go to step 4. Contact customer support. Is the imaging unit near end of life? Step 4 a Replace the imaging unit. b Print the document. Contact customer The problem is support
  • Lexmark MS823 | Users Guide PDF - Page 169
    if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the paper curled? Step 2 Go to step 3. a Adjust the guides in the tray to the correct position for
  • Lexmark MS823 | Users Guide PDF - Page 170
    paper. b Print the document. Contact customer support. The problem is solved. Is the paper curled? Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non
  • Lexmark MS823 | Users Guide PDF - Page 171
    a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the printer printing solid black pages? Step 2 Go to step 3. a Remove, and then insert the imaging unit. Warning
  • Lexmark MS823 | Users Guide PDF - Page 172
    Troubleshooting Action Yes Step 3 a Remove the imaging unit. Go to step 4. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor
  • Lexmark MS823 | Users Guide PDF - Page 173
    a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Are text or images cut off? Step 2 Go to step 3. a Remove, and then insert the imaging unit. Warning-Potential Damage
  • Lexmark MS823 | Users Guide PDF - Page 174
    Troubleshooting Action Yes Step 3 a Remove the imaging unit. Go to step 4. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor
  • Lexmark MS823 | Users Guide PDF - Page 175
    Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Does toner easily rub off? Step 2 Go to step 3. a Depending on your operating
  • Lexmark MS823 | Users Guide PDF - Page 176
    solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved.
  • Lexmark MS823 | Users Guide PDF - Page 177
    Troubleshooting 177 Action Yes a Check if the printer is using a genuine and supported Lexmark Contact customer toner cartridge. support. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical light bands appear on
  • Lexmark MS823 | Users Guide PDF - Page 178
    and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical dark bands appear on prints? Step 2 Go to step 3. a Remove the toner cartridge, and then remove the imaging unit
  • Lexmark MS823 | Users Guide PDF - Page 179
    Troubleshooting Action Yes Step 3 a Remove the imaging unit. Go to step 4. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor
  • Lexmark MS823 | Users Guide PDF - Page 180
    and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical dark lines or streaks appear on prints? Step 2 Go to step 3. a Remove, and then reinstall the imaging unit. Warning
  • Lexmark MS823 | Users Guide PDF - Page 181
    solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Remove the imaging unit. Warning
  • Lexmark MS823 | Users Guide PDF - Page 182
    Troubleshooting 182 Action Yes Step 2 Contact customer a Check if the printer is using a genuine and supported Lexmark support. toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical dark
  • Lexmark MS823 | Users Guide PDF - Page 183
    Troubleshooting 183 Confidential and other held documents do not print Action Yes Step 1 The problem . The problem is solved. Are the documents printed? Step 3 The problem is If problem is solved. Are the documents printed? Step 5 a Add printer memory. b Resend the print job. The problem
  • Lexmark MS823 | Users Guide PDF - Page 184
    Troubleshooting Slow printing Eco‑Mode • From the control panel, navigate to: Settings > Device > Maintenance > Configuration Menu > Device Operations > Quiet Mode For non‑touch‑screen slow? 184 No The problem is solved. The problem is solved. The problem is solved. The problem is solved.
  • Lexmark MS823 | Users Guide PDF - Page 185
    Troubleshooting more slowly. b Print the document. No The problem is solved. Is the printer printing slow? Step problem is solved. Is the printer printing slow? Step 7 Remove held jobs. Go to step 8. The problem page 10. b Print the document. The problem is solved. Is the printer printing slow?
  • Lexmark MS823 | Users Guide PDF - Page 186
    Troubleshooting 186 Print jobs do not print Action Yes Step 1 The problem c Print the document. The problem is solved. Is the document printer. The problem is solved. For ? Step 4 The problem is a Turn off then reinstall the print driver. b Print the document. The problem is solved. Is
  • Lexmark MS823 | Users Guide PDF - Page 187
    Troubleshooting 187 The printer is not responding Action Step 1 Check if the power cord is connected to the electrical outlet. Yes The problem Go to step 3. reset the breaker. Is The problem is Turn driver. The problem is solved. Go to step 8. Is the printer responding? Step 8 The problem
  • Lexmark MS823 | Users Guide PDF - Page 188
    Troubleshooting 188 Adjusting toner darkness 1 From the control panel, navigate to: Settings > Print > Quality > Toner Darkness For non- Contact customer support. Contacting customer support Before contacting customer support, make sure to have the following information: • Printer problem • Error
  • Lexmark MS823 | Users Guide PDF - Page 189
    Troubleshooting 189 Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries
  • Lexmark MS823 | Users Guide PDF - Page 190
    Upgrading and migrating 190 Upgrading and migrating Hardware Available internal options • Flash memory • Font cards • Firmware cards - Forms and Bar Code - PRESCRIBE - IPDS • Printer hard disk • Internal solutions port - Parallel 1284‑B Interface Card - RS‑232C Serial Interface Card - Fiber
  • Lexmark MS823 | Users Guide PDF - Page 191
    Upgrading and migrating 191 4 Install any supported internal options. For more information, see the documentation that came with the option. 5 Close the access cover. 6 Connect the power cord to the printer, and
  • Lexmark MS823 | Users Guide PDF - Page 192
    Upgrading and migrating 192 4 Unpack the memory card. Warning-Potential Damage: Do not touch the connection points along the edge of the card. 5 Insert the memory card until it clicks into place. 6 Close the access cover. 7 Connect the power cord to the printer, and then to the electrical outlet.
  • Lexmark MS823 | Users Guide PDF - Page 193
    Upgrading and migrating 193 Installing an optional card CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power
  • Lexmark MS823 | Users Guide PDF - Page 194
    Upgrading and migrating 194 Note: The entire length of the connector on the card must touch and be flush against the controller board. Warning-Potential Damage: Improper installation of the card may cause damage to the card and the controller board. 6 Close the access cover. 7 Connect the power
  • Lexmark MS823 | Users Guide PDF - Page 195
    Upgrading and migrating 195 5 Attach the hard disk, and then connect the hard disk interface cable to the controller board. Warning-Potential Damage: Do not touch or press the center of the hard disk. 6 Close the access cover. 7 Connect the power cord to the printer, and then to the electrical
  • Lexmark MS823 | Users Guide PDF - Page 196
    Upgrading and migrating 196 3 Unpack the internal solutions port (ISP) kit. 1 ISP 2 Mounting bracket 3 Thumbscrews 4 If necessary, remove the printer hard disk.
  • Lexmark MS823 | Users Guide PDF - Page 197
    Upgrading and migrating 197 5 Insert the bracket into the board until it clicks into place. 6 Attach the ISP to the bracket.
  • Lexmark MS823 | Users Guide PDF - Page 198
    Upgrading and migrating 198 7 If necessary, attach the hard disk to the ISP. a Remove the hard disk bracket. b Connect the hard disk to the ISP. Warning-Potential Damage: Do not touch or press the center of the hard disk.
  • Lexmark MS823 | Users Guide PDF - Page 199
    to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. 1 Turn off the printer. 2 Unplug the the printer. Add the tray in the print driver to make it available for print jobs. For more information, see "Adding available
  • Lexmark MS823 | Users Guide PDF - Page 200
    MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the printer
  • Lexmark MS823 | Users Guide PDF - Page 201
    appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 7 Turn on the printer. Add the tray in the print driver to make it available for print jobs. For more information, see "Adding available options in the print
  • Lexmark MS823 | Users Guide PDF - Page 202
    supported configurations, see www.lexmark.com /multifunctionprinters. 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the printer. 3 Unpack the mailbox. 4 Attach the guide bar to the mailbox. Note: When installing multiple options, attach the guide
  • Lexmark MS823 | Users Guide PDF - Page 203
    Upgrading and migrating 203 b Insert the tabs of the guide bar into the mailbox. c Slide the guide bar to the right until it clicks into place.
  • Lexmark MS823 | Users Guide PDF - Page 204
    Upgrading and migrating 204 5 Remove the printer top cover. 6 Install the mailbox on the printer. • A maximum of three mailboxes may be configured with the printer. • When configured with the output expander, the mailbox and output expander may be installed in any order.
  • Lexmark MS823 | Users Guide PDF - Page 205
    in the print driver to make it available for print jobs. For more . For more information on supported configurations, see www.lexmark.com/multifunctionprinters. 1 Turn off guide bar to the output expander or high‑capacity output expander. Note: When installing multiple options, attach the guide
  • Lexmark MS823 | Users Guide PDF - Page 206
    Upgrading and migrating 206 b Insert the tabs of the guide bar into the output expander.
  • Lexmark MS823 | Users Guide PDF - Page 207
    Upgrading and migrating 207 c Slide the guide bar to the right until it clicks into place. 5 Remove the printer top cover.
  • Lexmark MS823 | Users Guide PDF - Page 208
    rated and properly grounded electrical outlet that is near the product and easily accessible. 8 Turn on the printer. Add the output expander in the print driver to make it available for print jobs. For more information, see "Adding available options in the print
  • Lexmark MS823 | Users Guide PDF - Page 209
    MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the printer
  • Lexmark MS823 | Users Guide PDF - Page 210
    Upgrading and migrating 210 b Insert the tabs of the guide bar into the staple finisher. c Slide the guide bar to the right until it clicks into place.
  • Lexmark MS823 | Users Guide PDF - Page 211
    Upgrading and migrating 211 5 Remove the printer top cover. 6 Install the staple finisher on the printer. When configured with two or more options, the staple finisher must always be on top.
  • Lexmark MS823 | Users Guide PDF - Page 212
    "Adding available options in the print driver" on page 216. Installing the For more information on supported configurations, see www.lexmark.com/multifunctionprinters. 1 Turn Attach the guide bar to the staple, hole punch finisher. Note: When installing multiple options, attach the guide bar only
  • Lexmark MS823 | Users Guide PDF - Page 213
    Upgrading and migrating 213 b Insert the tabs of the guide bar into the staple, hole punch finisher. c Slide the guide bar to the right until it clicks into place.
  • Lexmark MS823 | Users Guide PDF - Page 214
    Upgrading and migrating 214 5 Remove the printer top cover. 6 Install the finisher on the printer. The finisher must not be combined with any other options.
  • Lexmark MS823 | Users Guide PDF - Page 215
    in both 32‑ and 64‑bit versions. • For drivers and utilities that are compatible with Mac OS X version 10.6 or earlier and for specific supported Linux or UNIX operating system versions, go to http://support.lexmark.com. • For more information on software compatibility with all other operating
  • Lexmark MS823 | Users Guide PDF - Page 216
    installer package. • From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. 2 Run the installer, and then follow the instructions on the computer screen. 3 For Macintosh users, add the printer. Note: Obtain the printer
  • Lexmark MS823 | Users Guide PDF - Page 217
    click Export Configuration or Import Configuration. b Follow the instructions on the screen. Updating firmware Some applications require a minimum correctly. For more information on updating the device firmware, contact your Lexmark representative. 1 From the Embedded Web Server, click Settings > Device
  • Lexmark MS823 | Users Guide PDF - Page 218
    of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product
  • Lexmark MS823 | Users Guide PDF - Page 219
    Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United trademarks and service marks of Mopria Alliance, Inc. in the United States and (B2865dw, M5255, MS821n, MS821dn, MS822de, MS823n, MS823dn); 58 (M5270, MS825dn, MS826de) Ready 28
  • Lexmark MS823 | Users Guide PDF - Page 220
    220 Values are subject to change. See www.lexmark.com for current values. Waste from Electrical and Electronic our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. India E-Waste notice This
  • Lexmark MS823 | Users Guide PDF - Page 221
    gured when shipped by Lexmark. Temperature information Operating temperature and relative humidity Printer / cartridge / imaging unit longterm storage1 15.3 normal operation, user maintenance, or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains
  • Lexmark MS823 | Users Guide PDF - Page 222
    (MS725dvn); 670 (M5255, MS821n, MS821dn); 700 (MS822de); 770 (B2865dw, MS823n, MS823dn); 830 (M5270, MS825dn, MS826de) Copy Scan The product is generating higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an
  • Lexmark MS823 | Users Guide PDF - Page 223
    energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the go to http://support.lexmark.com. Modular component notice Wireless‑equipped models contain the following modular component(s): Lexmark Regulatory Type/Model:
  • Lexmark MS823 | Users Guide PDF - Page 224
    un fonctionnement indésirable. Afin de prévenir les interférences radio des services sous licence et pour réduire le risque d'interférences nuisibles aux syst the Authorized Representative or may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity
  • Lexmark MS823 | Users Guide PDF - Page 225
    and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use
  • Lexmark MS823 | Users Guide PDF - Page 226
    this compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 Telephone: (859) 232-2000 E-mail: [email protected] Industry Canada compliance statement This Class A digital apparatus
  • Lexmark MS823 | Users Guide PDF - Page 227
    , or consumed. Fuser Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is available are substantially consumed when the printer displays a "Life Warning" or "Scheduled Maintenance" message for such item. To obtain warranty service you may be
  • Lexmark MS823 | Users Guide PDF - Page 228
    Lexmark warranty, technical support may not be available or only be available for a fee. Extent of limited warranty Lexmark Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
  • Lexmark MS823 | Users Guide PDF - Page 229
    Notices 229 This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended beneficiaries of this limitation. Additional rights
  • Lexmark MS823 | Users Guide PDF - Page 230
    driver 216 adjusting default volume speaker 100 adjusting speech rate Voice Guidance 25 adjusting the brightness display 127 adjusting the default headphone volume 100 adjusting toner expander 139 in the duplex unit 136 in the fuser 136 in the multipurpose contacting customer support 188 contacts
  • Lexmark MS823 | Users Guide PDF - Page 231
    screen customizing 18 showing icons 18 using 17 home screen icons 17 hot roll fuser replacing 114 humidity around the printer 221 I icons on the home screen showing 18 identifying jam locations 131 imaging unit ordering 106 replacing 109 importing a configuration file using the Embedded Web Server 216
  • Lexmark MS823 | Users Guide PDF - Page 232
    notices 219, 220, 221, 222, 223, 226 O operating systems supported 215 optional card installing 193 ordering maintenance kit 107 ordering supplies imaging unit 106 staple cartridge 107 toner cartridge 104 P paper jam in the duplex area 136 in the fuser 136 paper jam in door A 133 paper jam in door
  • Lexmark MS823 | Users Guide PDF - Page 233
    feeder 120 replacing parts fuser 112 hot roll fuser 114 pick roller 119 transfer roller 116 replacing supplies imaging unit 109 staple cartridge 123, 124 toner cartridge 108 reserve print jobs printing from a Macintosh computer 47 printing from Windows 47 resetting supply usage counters 153
  • Lexmark MS823 | Users Guide PDF - Page 234
    Lexmark parts 104 genuine Lexmark supplies 104 using Customer Support 20 using Display Customization 18 using QR Code Generator 20 using the control panel Lexmark M5255 16 Lexmark M5265 16 Lexmark M5270 16 Lexmark MS725 15 Lexmark MS821 15 Lexmark MS822 16 Lexmark MS823 15 Lexmark MS825 15 Lexmark
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B2865, M5255, M5270, MS725,
MS821, MS822, MS823, MS825,
MS826 Printers
User's Guide
August 2019
www.lexmark.com
Machine type(s):
4064
Models:
210, 230, 235, 295, 410, 430, 438, 630, 635, 695, 830