Lexmark Platinum Pro902 SmartSolutions User's Guide

Lexmark Platinum Pro902 Manual

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  • Lexmark Platinum Pro902 | SmartSolutions User's Guide - Page 1
    SmartSolutions User's Guide 2010 www.lexmark.com
  • Lexmark Platinum Pro902 | SmartSolutions User's Guide - Page 2
    problems with the Wireless Setup Utility?...15 How do I delete a solution?...15 How do I delete solutions from my printer that were added by another user?...15 How do I reactivate a printer that is no longer linked to my account?...16 How do I replace an existing printer with a new one?...16 Are
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    ...24 Solutions troubleshooting...25 Solutions do not show in the printer ...25 Cannot send a fax ...25 Cannot send e-mail ...26 Cannot display photos ...27 Cannot display RSS feeds ...27 Cannot display Google Calendar...28 Incorrect or no data from Cartridge Finder ...28 Printer solutions not
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    the SmartSolutions Web site (http://smartsolutions.lexmark.com) to your printer. It lets you create one-touch custom solutions to streamline repetitive copying Cartridge Finder Description View information on local stores where you can purchase cartridges, with options to print or e-mail cartridge
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    address book. Scan and save files to a previously selected directory on a computer using pre-defined settings. * You can select one or more of these solutions as your printer screen saver. Examples: • If you are a business owner or supervisor who frequently prints a work schedule, then you could
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    operating system recommendations, visit the Web site at http://smartsolutions.lexmark.com. Requirements for Print a File Your computer must have a Windows operating system. The printer driver must be installed with a network printer connection. The printer must be on the same subnet as the computer
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    . Using the Solution Library The Solution Library contains the different SmartSolutions that you can customize and add to your printer. To add a solution to your printer, you can do one of the following: • Drag the icon from the Solution Library into the workspace. • Double-click the icon. To view
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    solutions, click ? on the solution dialog. Using your workspace Your workspace contains the different solutions that you have customized for each printer. From your workspace, you can do the following: • View, edit and delete solutions. To edit a solution, double-click the specific solution
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    from the list. For Macintosh users From the Finder desktop, double-click the printer program folder. 2 Click Visit Lexmark SmartSolutions. Using a Web browser 1 Open a Web browser. 2 Type http://smartsolutions.lexmark.com in the address bar and press Enter. To easily access SmartSolutions for
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    to create an account. 3 Click the Solution Center tab. 4 At the bottom of the screen, click Add Printer. 5 Follow the instructions to add your printer. Notes: • Make sure you set the Date and Time on the printer correctly. Your printer needs to be set to the current date and time for the Add
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    panel, check to see if the solutions have been sent to the printer. 3 If the solutions do not appear on the printer, manually update the printer from the printer control panel: a From the home screen of your printer control panel, touch SmartSolutions. b Touch More Options. c Touch Update Now. Note
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    saved the solutions you have created on the Solution Center, and sent them to your printer. 1 If using a copy or print solution, load paper. 2 If using a only on selected models. 3 From the home screen of your printer control panel, touch SmartSolutions. 4 Touch the solution icon you have created.
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    can use the Solution Center to choose which solution you want to appear on your printer screen saver. Notes: • The printer screen saver only supports solutions that display Web-based information on the printer control panel. For example, you can customize your screen saver to display headlines from
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    . 4 Touch Accept. Make the screen saver run longer than the printer's default Power Saver timeout The screen saver runs for a number of minutes before the printer goes into Power Saver mode. The printer default for Power Saver is 60 minutes. To make the screen saver run longer, change the Power
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    Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Click Printer Home. 4 Select your printer from the list. 5 From the Settings tab, click Wireless setup utility. 6 Follow the instructions on the computer screen. How do I delete a solution? 1 From
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    Start. 3 Follow the instructions on the computer screen. If you still cannot see your printer, then add it again. For more information, see "Adding a printer" on page 10. How do I replace an existing printer with a new one? 1 On the Printers area, right-click on the printer you want to replace
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    chapter of the printer User's Guide. • For more information on setting up the printer to fax, see the printer Fax Getting Started Guide or the Faxing chapter of the printer User's Guide. • For more information on networking, see the printer Network Getting Started Guide or the Networking chapter
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    the paper guide on the ADF to the width of the original document. • When using the scanner glass, close the scanner lid to avoid dark edges on the scanned image. Before you troubleshoot SmartSolutions Use this checklist to solve most SmartSolutions problems. Make sure: • Your printer and computer
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    needed to initialize Java properly. Smartsolutions and printer network setup troubleshooting Printer cannot connect to the network • Make cable is damaged, then use a new one. • Make sure that one end of the Ethernet cable is securely connected to the printer Ethernet port, and the other end to
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    turn it back on. Wait one minute for the printer to re-establish the connection. problem. • Make sure the printer and the computer are within the range of the wireless network. For most networks, the printer printer and access point are not separated by poles, walls, or support troubleshooting 20
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    Guide. Printer cannot connect to the Internet The following network scenarios prevent the printer from PRINTER FIRMWARE IS UPDATED Check the Lexmark Web site for critical firmware updates. 1 Go to the Lexmark Web site at http://www.lexmark.com. 2 Click Drivers and Downloads. 3 Select your printer
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    it. 3 Plug the power cord into the wall outlet, and then turn on the printer. MAKE SURE THE PRINTER FIRMWARE IS UPDATED Check the Lexmark Web site for critical firmware updates. 1 Go to the Lexmark Web site at http://www.lexmark.com. 2 Click Drivers and Downloads. Tips and troubleshooting 22
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    same time. Disconnect from the VPN, and then try connecting to your printer again. CHECK THE PRINTER NICKNAME Make sure you are connecting to the right printer. A printer nickname is a unique name that you assign to your printer so you can identify it on the network. Tips and troubleshooting 23
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    Getting Started Guide. 1 From the home screen, navigate to Reset Network Settings: > Network Setup > Reset Network Settings 2 Touch Yes. The printer wireless settings are reset to factory default settings. To verify, print a network setup page. Cannot add printer Connection problems prevent
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    2 From the Web content area, select Enable Java. Solutions troubleshooting Solutions do not show in the printer MANUALLY UPDATE THE SOLUTIONS ON YOUR PRINTER Update the solutions on your printer from the Solution Center or from your printer: • From the Solution Center, click Save and Sync to
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    not support Guide. CHECK YOUR NETWORK CONNECTION Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to the Internet for the printer to communicate with the SMTP server. MAKE SURE TO ENTER A VALID RECIPIENT E-MAIL ADDRESS Tips and troubleshooting
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    SUPPORTED FILE SIZE Images that are too large are not displayed. Cannot display RSS feeds CHECK THE INTERNET CONNECTION Viewing RSS feeds requires a working Internet connection. For more information on checking the printer Internet connection, see "Printer ENTRIES Tips and troubleshooting 27
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    TO ENTER A VALID LOCATION The Cartridge Finder displays information on local retailers. Make sure to enter your correct location to get valid information. Printer solutions not updated MANUALLY UPDATE THE SOLUTIONS ON YOUR PRINTER Update the solutions on your printer from the Solution Center or
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    cable is damaged, then use a new one. • Make sure one end of the Ethernet cable is securely connected to the printer Ethernet port and the other end to printer Ethernet port is lit when the Ethernet cable is attached. For more information, see the Network Getting Started Guide. Check if the printer
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    the printer and access point are not separated by poles, walls, or support columns printer in the MAC address filter list. This will allow the printer to operate on the network. For more information, see the Network Getting Started Guide. How do I know which printer to select? Each printer
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    Setup > Print Setup Page This prints a network setup page showing the printer MAC address, IP address and other network settings. Finding the printer IP address Select one of the two ways to find the printer IP address: • From the printer control panel, navigate to TCP/IP: > Network Setup > TCP/IP
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    working properly. Connection problems prevent communication between the printer and computer. How do I find SmartSolutions Setup? 1 From the home screen of the printer control panel, touch SmartSolutions. 2 Touch More Options. 3 Touch SmartSolutions Setup. Connection instructions 1 Make sure the
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    manually set the network configuration of your printer, then make sure that you entered the correct subnet mask and default gateway. 3 From the Solution Center Printer Setup dialog, click Retry. For advanced users If the above steps did not solve the problem point) supports multicast communication
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    Solution Center. • Make sure you set the Date and Time on the printer correctly. Your printer needs to be set to the current date and time for the Add Printer Wizard to work. • Try the task again at a later time. • Contact customer support. Tips for success • Make sure you set the Date and Time
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    • When adding a printer manually: - It is recommended that you place the printer near the computer. You can choose to move it again after adding it. - If the printer is far from the computer, ask for someone's help in entering the confirmation codes. • Make sure you make a copy of the confirmation
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    80 is the port number used. Contact your system support person for details on your network proxy server configuration. Checking proxy settings on an Internet browser If the printer and computer are on the same network, and your Internet browser uses manual proxy configuration, then you may copy the
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    on each end of the Ethernet cable for any obvious damage. If the cable is damaged, then use a new one. • Make sure that one end of the Ethernet cable is securely connected to the printer Ethernet port, and the other end to a network hub or wall connection. < < • Make sure the green light on
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    signal. Make sure the printer and access point are not separated by poles, walls, or support columns containing metal or concrete your computer. • The printer you are adding is not shown in the list of printers found in your network. For more information, see "Connection instructions" on page 32.
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    ://smartsolutions.lexmark.com. Software downloads Visit these Web sites to download compatible versions of the supported software applications / Using the Address Book SmartSolutions uses the address books stored in the printer memory. For more information on creating e-mail and fax contact lists,
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    Click Search address book from the solution dialog to launch the printer address book. • From the Contacts tab, select a name from the solutions. • You can enter only 1 contact for solutions that support e-mailing photos, news articles, and other Web-based information. Using the Solution Center
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    32 Ethernet 29 USB 29 wireless 29 printer network settings solutions troubleshooting 15 printer not showing number entry screen 32 printer search disabling 38 printer solutions 4 adding a printer 10 using 12 printer solutions not updated 28 printers 7 printing tips 18 proxy entering settings 35
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    fax 25 incorrect or no data from Cartridge Finder 28 printer network settings 15 solutions do not show in the printer 25 solutions not updated 28 solutions, troubleshooting incorrect or no data from Cartridge Finder 28 supported browsers 5, 39 supported operating systems 5, 39 cannot send a fax 25
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SmartSolutions User's Guide
2010
www.lexmark.com