LiftMaster CAPXS LiftMaster Smart Access Systems Installation Readiness Survey
LiftMaster CAPXS Manual
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- LiftMaster CAPXS | LiftMaster Smart Access Systems Installation Readiness Survey - Page 1
: Last Name: Job Title: Email: Mobile/Cell#: TECH SUPPORT CONTACT First Name: Last Name: Job Title: Email: Mobile Survey Date: Proposed Install Date: Needs Action Action Needed If No, call your Internet Service Provider (ISP) to add one. Date Completed If No, check for other network devices - LiftMaster CAPXS | LiftMaster Smart Access Systems Installation Readiness Survey - Page 2
.com for video calling features and cannot guarantee or support 3rd party SIP provider's compatibility for voice only calling. Result (Circle) Yes / No Verified √: ❏ Action Needed Date Completed If No, see step 6 and establish Phone. com service in the app's Device Management tab. 4. INTERNET - LiftMaster CAPXS | LiftMaster Smart Access Systems Installation Readiness Survey - Page 3
Action Needed If No, recabling using CAT 6 or greater is required. Consult with your service provider to replace the cable. If No, you need to adjust and shorten the For existing accounts, create a myQ Community. 1b. Call LiftMaster Tech Support - Access Control at 877-247-6764 to set up a myQ - LiftMaster CAPXS | LiftMaster Smart Access Systems Installation Readiness Survey - Page 4
5 6 7 8 -30 to -67 -66 to -85 dBm dBm GOOD POSSIBLE Fig. 2 dBm SIGNAL STRENGTH GUIDE 12345678 -30 to -67 dBm GOOD -66 to -85 dBm POSSIBLE ≥ -86 dBm POOR 12345678 Signal Strength - Unreliable signal strength, will not suffice for most services. Connecting to the network -90 dBm The - LiftMaster CAPXS | LiftMaster Smart Access Systems Installation Readiness Survey - Page 5
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6 - LiftMaster CAPXS | LiftMaster Smart Access Systems Installation Readiness Survey - Page 7
7 - LiftMaster CAPXS | LiftMaster Smart Access Systems Installation Readiness Survey - Page 8
FOR TECHNICAL SUPPORT CALL OUR TOLL FREE NUMBER: 1-877-247-6764 TECHNICAL SUPPORT WEB: Support.Partner.LiftMaster.com/s/Community-Access-Support ON-SITE EQUIPMENT LIST: NOTES: 114A4574E © 2022 LiftMaster All rights reserved.
1
LiftMaster Smart Access Systems
Installation Readiness Survey
Name:
Address:
City/State/ZIP:
Mobile/Cell#:
Email:
Satisfactory
Needs Action
Required Connectivity
I. INTERNET SPECIFICATIONS
Component:
Result
(Circle)
Verified √:
Action Needed
Date
Completed
1. I have a dedicated line for each device at
this facility.
Yes
/
No
❏
If
No
, call your Internet Service
Provider (ISP) to add one.
2. The Internet Service Provider (ISP) is:
3. Router’s make/model/manufacture date:
4. Modem/gateway’s make/model/
manufacture date:
5.
The dedicated bandwidth is at least 5 Mbps
for each Smart Video Intercom unit (except
CAPAC and CAP2D). (TIP: Use a known
internet speed tester for measuring.)
Yes
/
No
❏
Upload => 5 Mbps
❏
Download => 5 Mbps
If
No
, check for other network devic-
es sharing bandwith. Call your ISP to
match need.
6.
Other equipment on site (example: cameras,
WI-FI repeater, radio tower):
Yes
/
No
If
Yes
, list them in the
On-site Equipment List section.
Assess current internet connection details of the community site prior to new unit or upgrade of an installation, and identify action items needed to proceed. Perform this
assessment separately for each connected access device.
IMPORTANT:
Fill out the form COMPLETELY. Incomplete or missing information identifies action items to be
completed before installation can begin.
Before you begin...
Gather necessary IT information and staff to assess site readiness. Survey completion can serve as a quick reference site inventory.
RECOMMENDED TOOLS
•
Computer running Microsoft Windows (unlock with Ethernet port)
•
Internet Speed Tester
•
LAN/WAN Network Checker
•
Wi-Fi analyzer
•
Ethernet Cable (5-10’)
•
Ethernet Cable RJ45 Coupler (Female-Female)
•
WilsonPro 460118 RF Cellular Signal Meter
•
Speedcheck App (app store)
•
Netanalyzer (app store)
SURVEY PERFORMED BY:
SITE CONTACT
First Name:
Last Name:
Job Title:
Email:
Mobile/Cell#:
SITE INFORMATION
Site/Facility Name:
Survey Date:
myQ Community Account:
Proposed Install Date:
Street Address:
City/State/Zip:
Site Information
TECH SUPPORT CONTACT
First Name:
Last Name:
Job Title:
Email:
Mobile/Cell#:
Satisfactory