Motorola SB6121 Quick Reference Guide
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- Motorola SB6121 | Quick Reference Guide - Page 1
supports IPv6and Internet Protocol Television (IPTV). IPv6 greatly expands the number of Internet addresses that operators may use. This document was developed to assist all Technical Operations employees with the proper steps of installing, configuring, and troubleshooting the Motorola SB6121 modem - Motorola SB6121 | Quick Reference Guide - Page 2
Motorola SB6121 modem HFC MAC ID Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of the power adapter into the modem and the other end into power outlet or surge protector. Connect an active coax cable - Motorola SB6121 | Quick Reference Guide - Page 3
Quick Reference Guide: Motorola SB6121 Front Panel Display The front panel LEDs should be used during installation, configuration, and troubleshooting. Use them as a visual reference for how and what the modem is performing. Key Light Off Flashing 1 POWER Power is This light should not flash - Motorola SB6121 | Quick Reference Guide - Page 4
. Modem processing for DHCP, TFTP, and TOD. E. Ready. PC/Activity is solid when a CPE is connected and blinks when transmitting or receiving data. F. Powered off. G. Modem is successfully registered but Network Access Control (NACO) is disabled via DOCSIS® configuration file. H. Performing firmware - Motorola SB6121 | Quick Reference Guide - Page 5
Guide: Motorola SB6121 Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup
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Quick Reference Guide – Motorola SB6121
Version Date: v1.0 September 2011
Field Operations
Quick Reference Guide
Technical Operations Academy
Page 1 of 5
Table of Contents
Table of Contents
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1
Introduction
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1
Installation
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2
Additional Warehouse Information
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2
Installation Procedure
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2
Rear Panel Connections
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2
Front Panel Display
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3
Start-Up Sequence
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4
Troubleshooting Tips
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4
Rule out RF
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4
LEDs and Error conditions
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4
Troubleshooting Tips
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5
Version History/Document Control
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5
Introduction
Motorola’s DOCSIS 3.0 Modem includes a number of major
enhancements including channel bonding and IPv6. Motorola’s
DOCSIS 3.0 modems support DOCSIS 1.x, 2.0, and new 3.0
features.
DOCSIS 3.0 provides a number of enhancements earlier versions
of DOCSIS, but most notably, channel bonding. Channel bonding
enables multiple downstream and upstream channels to be
“virtually-bonded” together to be used by a single subscriber. This
increases downstream speeds up to 1 Gbps, and upstream
throughput up to a minimum rate of 120 Mbps. Additionally,
DOCSIS 3.0 supports IPv6and Internet Protocol Television (IPTV).
IPv6 greatly expands the number of Internet addresses that
operators may use.
This document was developed to assist all Technical Operations
employees with the proper steps of installing, configuring, and
troubleshooting the Motorola SB6121 modem.