Netgear C7500 User Manual

Netgear C7500 Manual

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  • Netgear C7500 | User Manual - Page 1
    Nighthawk X4 AC3200 WiFi Cable Modem Router User Manual Model C7500 September 2017 202-11801-01 350 E. Plumeria Drive San Jose, CA 95134 USA
  • Netgear C7500 | User Manual - Page 2
    WiFi Cable Modem Router Support Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Contact
  • Netgear C7500 | User Manual - Page 3
    18 Types of Logins...19 Log In to the Modem Router 19 Access the Modem Router With NETGEAR genie App 19 Chapter 3 Specify Your Internet Settings Specify the Cable Connection Starting Frequency 22 View Modem Router Initialization 22 Manually Set Up the Internet Connection 23 Change the MTU
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    Printer Utility 46 Install the ReadySHARE Printer Utility 46 Print Using the NETGEAR USB Control Center 47 Chapter 7 Specify Network Settings View or Change the WAN Settings 49 Set Up a Default DMZ Server 49 Change the Modem Router's Device Name 50 Change the LAN TCP/IP Settings 51 Specify
  • Netgear C7500 | User Manual - Page 5
    Make a Local Web Server Public 83 How the Modem Router Implements the Port Forwarding Rule 83 Set Up Port Triggering 83 Add a Port Triggering Service 84 Application Example: Port Triggering for Internet Relay Chat 85 Chapter 10 Troubleshooting Troubleshoot With the LEDs 87 Power LED Is Off 87
  • Netgear C7500 | User Manual - Page 6
    Nighthawk X4 AC3200 WiFi Cable Modem Router Technical Specifications 94 6
  • Netgear C7500 | User Manual - Page 7
    Rear Panel • Label • System Requirements • Position Your Modem Router • Install and Activate Your Modem Router • Connect Your Modem Router to a Router After Installation and Activation For more information about the topics covered in this manual, visit the support website at support.netgear.com. 7
  • Netgear C7500 | User Manual - Page 8
    contains the following items. Figure 1. Package contents 1. Nighthawk X4 AC3200 WiFi Cable Modem Router (Model C7500) 2. Ethernet cable 3. Power adapter Top and Front Panel Status LEDs are located on the top of the modem router. Buttons are located on the front. USB ports 1 and 2 are located on
  • Netgear C7500 | User Manual - Page 9
    Downstream • Solid amber. One downstream channel is locked. • Solid white. Two or more downstream channels are locked. • Blinking white. The modem router is scanning for a downstream channel. • Off. No downstream channel is locked. Upstream • Solid amber. One upstream channel is locked. • Solid
  • Netgear C7500 | User Manual - Page 10
    WiFi. Pressing this button for two seconds turns the WiFi radios in the modem router on and off. If this LED is lit, the WiFi radios are WiFi radios are turned off and you cannot use WiFi to connect to the modem router. Button Description LED Pressing this button changes the LED mode: • Mode one.
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    the back panel contains the following components: • Reset button. Pressing the Reset button resets the modem router. If the Reset button is pressed for at least seven seconds and the Power LED blinks white, the modem router returns to its factory settings. • Ethernet ports. Four Gigabit Ethernet RJ
  • Netgear C7500 | User Manual - Page 12
    Modem Router Label The modem router label shows the login information, MAC address, and serial number. Figure 3. Modem router label System Requirements You need the following to install your modem router ® 1.4 or higher - Google Chrome™ 11.0 or higher • XFINITY® Internet service Hardware Setup 12
  • Netgear C7500 | User Manual - Page 13
    WiFi network. However, the operating distance or range of your WiFi connection can vary significantly depending on the physical placement of your modem router. For example, the thickness and number of walls the WiFi signal passes through can limit the range. Additionally, other WiFi access points
  • Netgear C7500 | User Manual - Page 14
    white. If the Power LED does not light, press the Power On/Off button on the rear panel of the modem router. 3. Wait for the modem router to come online. When the modem router comes online, the Internet LED stops blinking and lights solid white. This process might take up to 10 minutes. 4. Connect
  • Netgear C7500 | User Manual - Page 15
    information (your email address or user name and password) • Modem router model number, which is C7500 • Modem router serial number • Modem router MAC address Your modem router's serial number and MAC address are on the modem router label. To set up your Internet connection with Comcast XFINITY
  • Netgear C7500 | User Manual - Page 16
    > Advanced Setup > NAT Mode. The NAT page displays. 5. Clear the Turn NAT On check box. 6. Click the Apply button. Your settings are saved. 7. Follow the instructions that came with your router or gateway to connect it to the modem router. Hardware Setup 16
  • Netgear C7500 | User Manual - Page 17
    2 Connect to the Network and Access the Modem Router This chapter contains the following sections: • Connect to the Network • Types of Logins • Log In to the Modem Router • Access the Modem Router With NETGEAR genie App 17
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    To use WPS to connect to the WiFi network: 1. Make sure that the modem router is receiving power (its Power LED is lit). 2. Check the WPS instructions for your WPS-enabled device. 3. Press the WPS button on the modem router. 4. Within two minutes, on your WPS-enabled device, press its WPS button or
  • Netgear C7500 | User Manual - Page 19
    modem router to view or change its settings. The first time you access the modem router, the modem router automatically checks to see if it can connect to your Internet service. To log in to the modem router of the Internet connection. Access the Modem Router With NETGEAR genie App The genie® app is
  • Netgear C7500 | User Manual - Page 20
    WiFi network problems. • Easily manage modem router features like Parental Controls, guest access, Internet traffic meter, speed test, and more. To use the genie app to access the modem router: 1. Visit the NETGEAR genie web page at NETGEAR.com/genie. 2. Follow the onscreen instructions to install
  • Netgear C7500 | User Manual - Page 21
    when you first access the modem router with an Internet browser. You can also customize or specify your Internet settings. This chapter contains the following sections: • Specify the Cable Connection Starting Frequency • View Modem Router Initialization • Manually Set Up the Internet Connection
  • Netgear C7500 | User Manual - Page 22
    and upstream channels. 5. Enter the starting frequency. 6. Click the Apply button. Your settings are saved. View Modem Router Initialization You can track the initialization procedure of the modem router and get details about the downstream and upstream cable channel. The time is displayed after the
  • Netgear C7500 | User Manual - Page 23
    number of channels that your Internet provider uses. Manually Set Up the Internet Connection In most situations, services provide the IP address through DHCP. To specify the Internet connection settings: 1. Launch a web browser from a computer or mobile device that is connected to the modem router
  • Netgear C7500 | User Manual - Page 24
    experience problems connecting to your ISP or other Internet service, and the technical support of either the ISP or NETGEAR recommends is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router admin user name and
  • Netgear C7500 | User Manual - Page 25
    Nighthawk X4 AC3200 WiFi Cable Modem Router If you suspect an MTU problem, a common solution is to change the MTU to 1400. If you are willing to experiment, you can gradually reduce the MTU from the maximum value of 1500 until the problem goes away. The following table describes common MTU sizes and
  • Netgear C7500 | User Manual - Page 26
    4 The modem router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet. This chapter includes the following sections: • Set Up Parental Controls • Block Access to Your Network • Use Keywords to Block Internet Sites • Block Services From the
  • Netgear C7500 | User Manual - Page 27
    App User Manual, which is available at downloadcenter.netgear.com/. Block Access to Your Network You can use access control to block access to your network. To set up access control: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter
  • Netgear C7500 | User Manual - Page 28
    connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router admin user name a schedule that you set. (See Schedule When to Block Internet Sites and Services on page 31.) • Always. Turn on keyword blocking all the time,
  • Netgear C7500 | User Manual - Page 29
    Nighthawk X4 AC3200 WiFi Cable Modem Router • Specify XXX to block http://www.badstuff.com/xxx.html. • the Add Keyword button. The keyword is added to the keyword list. The keyword list supports up to 64 entries. 8. Click the Apply button. Your settings are saved. Control Access to the Internet 29
  • Netgear C7500 | User Manual - Page 30
    on your network based on the type of service. You can block the services all the time or based on a schedule. To block services: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login
  • Netgear C7500 | User Manual - Page 31
    blocking, the same schedule is used to block sites and to block services. For information about how to specify what you want the modem router to block, see Use Keywords to Block Internet Sites on page 28 and Block Services From the Internet on page 30. To schedule blocking: 1. Launch a web browser
  • Netgear C7500 | User Manual - Page 32
    . 7. Click the Apply button. Your settings are saved. Set Up Security Event Email Notifications The modem router can email you its logs of modem router activity. The log records activity and security events such as attempts to access blocked sites or services. Control Access to the Internet 32
  • Netgear C7500 | User Manual - Page 33
    notifications: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router admin user name and password. The user name is admin. The password is the one
  • Netgear C7500 | User Manual - Page 34
    before the specified time, it is sent. After the log is sent, it is cleared from the modem router memory. If the modem router cannot email the log and the log buffer is full, the modem router overwrites the log. Enable or Disable NAT Network address translation (NAT) is a method of remapping one IP
  • Netgear C7500 | User Manual - Page 35
    drives or hard drives, or a printer. Do not connect computers, USB modems, CD drives, or DVD drives to the modem router USB port. This chapter contains the following sections: • USB Storage Device a USB Storage Device For more information about ReadySHARE® features, visit netgear.com/readyshare. 35
  • Netgear C7500 | User Manual - Page 36
    works with most USB-compliant external flash and hard drives. For the most up-to-date list of USB storage devices that the modem router supports, visit https://kb.netgear.com/18985. Some USB external hard drives and flash drives require you to load the drivers onto the computer before the computer
  • Netgear C7500 | User Manual - Page 37
    device uses a power supply, connect it. You must use the power supply when you connect the USB storage device to the modem router. When you connect the USB storage device to the router's port, it might take up to two minutes before it is ready for sharing. By default, the device is available
  • Netgear C7500 | User Manual - Page 38
    to access the USB device connected to the modem router. The default is readyshare. • Workgroup. If you are using a Windows workgroup rather than a domain, the workgroup name is displayed here. The name works only in an operating system that supports
  • Netgear C7500 | User Manual - Page 39
    Nighthawk X4 AC3200 WiFi Cable Modem Router name to access the USB storage device over the Internet. This feature supports file uploading only. - FTP. Disabled by default. - FTP (via Internet). Disabled by default. If you select this check box, remote users can access the USB
  • Netgear C7500 | User Manual - Page 40
    Networks Folder section, and view or adjust the following settings: • Share Name. If only one device is connected, the default share name is USB_Storage. (Some modem router models include more than one USB port.) You can click the name, or you can type it in the address field of your web browser
  • Netgear C7500 | User Manual - Page 41
    password for admin is the same one that is used to log in to the modem router. By default, it is password. 10. Click the Apply button. Your settings are saved. Approve USB Devices For more security, you can set up the modem router to share only USB devices that you approve. To approve USB devices: 1.
  • Netgear C7500 | User Manual - Page 42
    To access the USB storage device from a remote computer: 1. Launch a web browser on a computer that is not on your home network. 2. Connect to your modem router: • To connect with Dynamic DNS, type the DNS name. To use a Dynamic DNS account, you must enter the account information in the Dynamic DNS
  • Netgear C7500 | User Manual - Page 43
    up FTP access: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router admin user name and password. The user name is admin. The password is the one
  • Netgear C7500 | User Manual - Page 44
    admin, in the user name field, type admin and in the password field, type the same password that you use to log in to the modem router. • To log in as guest, in the user name field, enter guest. The guest user name does not require a password. To restrict access to the
  • Netgear C7500 | User Manual - Page 45
    to a USB port on your modem router. You can share this USB printer among the Windows-based and Mac computers on your network. For more information about the features available in the NETGEAR USB Control Center, see the ReadySHARE Printer User Manual, which is available at http://downloadcenter
  • Netgear C7500 | User Manual - Page 46
    modem router USB port. Download the ReadySHARE Printer Utility The utility works on Windows-based and Mac computers. To download the utility: 1. Visit netgear . 4. Follow the onscreen instructions to download the ReadySHARE Printer NETGEAR USB Control Center, visit https://www.netgear.com/support/
  • Netgear C7500 | User Manual - Page 47
    Nighthawk X4 AC3200 WiFi Cable Modem Router Some firewall software, such as Comodo, blocks NETGEAR USB Control Center from Manually connected by Mycomputer. Now only the computer that you are using can use this printer. 3. Use the print feature in your application to print your document. The NETGEAR
  • Netgear C7500 | User Manual - Page 48
    's Device Name • Change the LAN TCP/IP Settings • Specify the IP Addresses That the Modem Router Assigns • Disable the DHCP Server Feature in the Modem Router • Manage LAN IP Addresses • Improve Network Connections With Universal Plug-N-Play • Use the WPS Wizard for WiFi Connections • Specify Basic
  • Netgear C7500 | User Manual - Page 49
    Protection. We recommend that you leave this check box cleared so that the firewall protects your modem router. • Disable Port Scan and DoS Protection. DoS protection protects your LAN against denial of service attacks such as Syn flood, Smurf Attack, Ping of Death, and many others. Select this
  • Netgear C7500 | User Manual - Page 50
    traffic from the Internet that is not a response to one of your local computers or a service that you configured in the Port Forwarding/Port Triggering page. Instead of discarding this traffic, the modem router can forward the traffic to one computer on your network. This computer is called the
  • Netgear C7500 | User Manual - Page 51
    . The LAN Setup page displays. 5. In the IP Address field, type the IP address. 6. In the IP Subnet Mask, type the subnet mask of the modem router. The IP address and subnet mask identify which addresses are local to a specific device and which must be reached through a gateway or
  • Netgear C7500 | User Manual - Page 52
    number at the end of the range of IP addresses. This IP address must be in the same subnet as the modem router. 7. Click the Apply button. Your settings are saved. The modem router delivers the following parameters to any LAN device that requests DHCP: • An IP address from the range that you defined
  • Netgear C7500 | User Manual - Page 53
    as DHCP Server check box. 6. Click the Apply button. (Optional) If this service is disabled and no other DHCP server is on your network, set your computer IP addresses manually so that they can access the modem router. Manage LAN IP Addresses When you specify a reserved IP address for a computer on
  • Netgear C7500 | User Manual - Page 54
    address to assign to the computer or server. Choose an IP address from the modem router's LAN subnet, such as 192.168.0.x. 7. Type the MAC address of address is not assigned until the next time the computer contacts the modem router's DHCP server. Reboot the computer, or access its IP configuration
  • Netgear C7500 | User Manual - Page 55
    is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router admin user name and other devices as needed. UPnP devices can automatically discover the services from other registered UPnP devices on the network. If you
  • Netgear C7500 | User Manual - Page 56
    to increase this value. 8. Click the Apply button. The UPnP Portmap Table displays the IP address of each UPnP device that is accessing the modem router and which ports (internal and external) that device opened. The UPnP Portmap Table also displays what type of port is open and whether that port
  • Netgear C7500 | User Manual - Page 57
    encryption protocol) are preset in the factory. You can find the preset SSID and password on the modem router label. The preset SSID and password click the Apply button. To avoid this problem, use a computer with a wired connection to access the modem router. To specify basic WiFi settings: 1. Launch
  • Netgear C7500 | User Manual - Page 58
    comes with preset WPA2 or WPA security. The password that you enter to connect to your network is unique to your modem router and is on the modem router label. We recommend that you do not disable security. To change the WPA settings: 1. Launch a web browser from a computer or mobile device that
  • Netgear C7500 | User Manual - Page 59
    to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router admin user name name is case-sensitive and can be up to 32 characters.You then manually configure the computers and mobile devices in your network to use the guest
  • Netgear C7500 | User Manual - Page 60
    WiFi On/Off button: Press the WiFi On/Off button on the front of the modem router for two seconds. If you turned off the WiFi radios, the WiFi On/Off On/Off button to turn off the WiFi radios, you can't log in to the modem router to turn them back on. You must press the WiFi On/Off button again for
  • Netgear C7500 | User Manual - Page 61
    WiFi radios, the WiFi On/Off LED and the WPS LED light. Set Up a WiFi Schedule You can turn off the WiFi signal from your modem router at times when you do not need a WiFi connection. For example, you might turn it off for the weekend if you leave town. To set
  • Netgear C7500 | User Manual - Page 62
    function might temporarily be disabled when the modem router detects suspicious attempts to break into the modem router's WiFi settings by using the modem router's PIN through WPS. You can manually enable the PIN function by selecting the Disable Router's PIN check box. 6. (Optional) Select or clear
  • Netgear C7500 | User Manual - Page 63
    chapter includes the following sections: • Change the admin Password • Set Up Password Recovery • Recover the admin Password • View Modem Router Status • View Logs of Modem Router Activity • View Event Logs • Run the Ping Utility • Run the Traceroute Utility • Monitor Internet Traffic • View Devices
  • Netgear C7500 | User Manual - Page 64
    it is forgotten.This recovery process is supported in Internet Explorer, Firefox, and Chrome browsers but not in the Safari browser. To set up password recovery: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or
  • Netgear C7500 | User Manual - Page 65
    your recovered password. 8. Click the Login again button. A login window opens. 9. With your recovered password, log in to the router. View Modem Router Status To view modem router status and usage information: 1. Launch a web browser from a computer or mobile device that is connected to the
  • Netgear C7500 | User Manual - Page 66
    Nighthawk X4 AC3200 WiFi Cable Modem Router The BASIC Home page displays. 4. Click the ADVANCED tab. The ADVANCED Home page displays information about your modem router. 5. For information about the displayed settings, click the Show/Hide Help Center link at the bottom of the page. Manage Your
  • Netgear C7500 | User Manual - Page 67
    since the modem router was last restarted. • Port. The statistics for the WAN (Internet) and LAN (Ethernet) ports. For each port, the page displays the following: - Status. The link status of the port. - TxPkts. The number of packets transmitted on this port since reset or manual clear. - RxPkts
  • Netgear C7500 | User Manual - Page 68
    Configuration Protocol server that provides the TCP/IP configuration for all the computers that are connected to the modem router. • DNS Server.The IP address of the Domain Name Service server that provides translation of network names to IP addresses. • Lease Obtained. The date and time when the
  • Netgear C7500 | User Manual - Page 69
    the event logs: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router admin user name and password. The user name is admin. The password is the one
  • Netgear C7500 | User Manual - Page 70
    ping test: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router admin user name and password. The user name is admin. The password is the one that
  • Netgear C7500 | User Manual - Page 71
    the Clear Results button. Monitor Internet Traffic Traffic metering allows you to monitor the volume of Internet traffic that passes through the modem router Internet port. You can set limits for traffic volume. To monitor Internet traffic: 1. Launch a web browser from a computer or mobile device
  • Netgear C7500 | User Manual - Page 72
    traffic. 11. To update the Traffic Statistics section, click the Refresh button. 12. To display more information about the data traffic on your modem router and to change the poll interval, click the Traffic Status button. View Devices Currently on the Network You can view all computers or devices
  • Netgear C7500 | User Manual - Page 73
    click the Refresh button. Manage the Modem Router Configuration File The configuration settings of the modem router are stored within the modem router in a configuration file. You can back up (save) this file to your computer, restore it, or reset it to the factory default settings. Back Up Settings
  • Netgear C7500 | User Manual - Page 74
    process. Erase the Current Configuration Settings You can erase the current configuration and restore the factory default settings. You might want to do this if you move the modem router to a different network. To erase the configuration settings 1. Launch a web browser from a computer or mobile
  • Netgear C7500 | User Manual - Page 75
    your home network. To use this account, you must set up the modem router to use Dynamic DNS. Then the modem router notifies the Dynamic DNS service provider whenever its IP address changes. When you access your Dynamic DNS account, the service finds the current IP address of your home network and
  • Netgear C7500 | User Manual - Page 76
    password for your DDNS account. 10. Click the Apply button. Your settings are saved. 11. To verify that your Dynamic DNS service is enabled in the modem router, click the Show Status button. A message displays the Dynamic DNS status. Change the Dynamic DNS Settings To change your settings: 1. Launch
  • Netgear C7500 | User Manual - Page 77
    Everyone radio button. 7. Specify the port number for accessing the modem router's web pages. Normal web browser access uses the standard HTTP service port 80. For greater security, enter a custom port number for remote access to the modem router web pages. Choose a number from 1024 to 65535, but do
  • Netgear C7500 | User Manual - Page 78
    saved. Using Remote Access To use remote access: 1. Launch an Internet browser on a computer that is not on your home network. 2. Type your modem router's WAN IP address into your browser's address or location field followed by a colon (:) and the custom port number. For example, if your external
  • Netgear C7500 | User Manual - Page 79
    Specify Internet Port Settings 9 You can use port forwarding and port triggering to set up rules for Internet traffic.You need networking knowledge to set up these features. This chapter includes the following sections: • Set Up Port Forwarding to a Local Server • Set Up Port Triggering 79
  • Netgear C7500 | User Manual - Page 80
    the servers for applications and you can also specify a default DMZ server to which the modem router forwards all other incoming protocols. To forward specific incoming protocols: 1. Decide which type of service, application, or game you want to provide. 2. Find the local IP address of the computer
  • Netgear C7500 | User Manual - Page 81
    Nighthawk X4 AC3200 WiFi Cable Modem Router Add a Custom Port Forwarding Service To add a custom service: 1. Find out which port number or range of numbers the application uses. You can usually find this information by contacting the publisher of the application
  • Netgear C7500 | User Manual - Page 82
    WiFi Cable Modem Router Edit a Port Forwarding Service To edit a port forwarding entry: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens. 3. Enter the modem router admin
  • Netgear C7500 | User Manual - Page 83
    always gives your web server an IP address of 192.168.0.33. 2. On the Port Forwarding/Port Triggering page, configure the modem router to forward the HTTP service to the local address of your web server at 192.168.0.33. HTTP (port 80) is the standard protocol for web servers. 3. (Optional) Register
  • Netgear C7500 | User Manual - Page 84
    in Windows XP), enable Universal Plug and Play (UPnP). Add a Port Triggering Service To add a port triggering service: 1. Launch a web browser from a computer or mobile device that is connected to the modem router network. 2. Enter http://routerlogin.net or http://192.168.0.1. A login window opens
  • Netgear C7500 | User Manual - Page 85
    Type, Starting Port, and Ending Port fields. 13. Click the Apply button. The service is now in the Portmap table. You must enable port triggering before the modem router used port triggering for the service that you added. See the following section. Application Example: Port Triggering for Internet
  • Netgear C7500 | User Manual - Page 86
    and solve problems you might experience with your modem router. If you do not find the solution here, check the NETGEAR support site at support.netgear.com for product and contact information. This chapter contains the following sections: • Troubleshoot With the LEDs • Troubleshoot the Cable
  • Netgear C7500 | User Manual - Page 87
    troubleshooting. Power LED Is Off • Make sure that the power adapter is securely connected to your modem router and securely connected to a working power outlet. • Check that you are using the power adapter that NETGEAR supplied for this product. • If the problem persists, contact technical support
  • Netgear C7500 | User Manual - Page 88
    router's configuration to factory defaults. This sets the modem router's IP address to 192.168.0.1. For more information, see Factory Settings on page 93. Changes Not Saved If the modem router does not save the changes you that make in the modem router interface, check the following: Troubleshooting
  • Netgear C7500 | User Manual - Page 89
    's cache. WiFi Connectivity If you are having trouble connecting to the modem router with WiFi, try to isolate the problem: • The computer or WiFi device that you Position Your Modem Router on page 13. Troubleshoot Your Network Using the Ping Utility Most network devices and routers contain a ping
  • Netgear C7500 | User Manual - Page 90
    a remote device such as your ISP DNS server. If the path is functioning correctly, messages like those shown in Test the LAN Path to Your Modem Router on page 90 display. If you do not receive replies, check the following: Troubleshooting 90
  • Netgear C7500 | User Manual - Page 91
    access by allowing traffic only from the MAC address of your broadband modem. If your ISP additionally restricts access to the MAC address of a single computer connected to that modem, configure your modem router to "clone" or "spoof" the MAC address from the authorized computer. Troubleshooting 91
  • Netgear C7500 | User Manual - Page 92
    Supplemental Information This appendix covers the following topics: • Factory Settings on page 93 • Technical Specifications on page 94 11 92
  • Netgear C7500 | User Manual - Page 93
    Modem Router Factory Settings You can return the cable modem to its factory settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the back of the cable modem for at least seven seconds. The cable modem resets GHz) CH 153 (or manually select Band I and 4
  • Netgear C7500 | User Manual - Page 94
    Nighthawk X4 AC3200 WiFi Cable Modem Router Technical Specifications Table 4. Modem router specifications Feature Data and Maximum WiFi signal rate complies with the IEEE 802.11 standard. See the footnote in Factory Settings on page 93. Auto Rate Sensing IEEE 802.11ac 2.0 IEEE 802.11n version
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Nighthawk X4 AC3200 WiFi
Cable Modem Router
User Manual
Model C7500
September 2017
202-11801-01
350 E. Plumeria Drive
San Jose, CA 95134
USA