Netgear CM1000 User Manual - All MSOs
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- Netgear CM1000 | User Manual - All MSOs - Page 1
High Speed Cable Modem Model CM1000 User Manual September 2016 202-11665-02 350 East Plumeria Drive San Jose, CA 95134 USA - Netgear CM1000 | User Manual - All MSOs - Page 2
High Speed Cable Modem Support Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Conformity - Netgear CM1000 | User Manual - All MSOs - Page 3
Activate Your Internet Service With Comcast XFINITY 11 Perform a Speed Test 12 Connect Your Cable Modem to a Router After Installation and Activation . . . 12 Chapter 2 Manage and Monitor Log In to the Cable Modem 15 View Cable Modem Initialization 15 View Cable Modem Status 16 View and Clear - Netgear CM1000 | User Manual - All MSOs - Page 4
Setup 1 The NETGEAR High Speed Cable Modem provides a connection to high-speed cable Internet with speeds up to 1 Gbps.1 The cable modem is certified by all major cable Internet providers. A Gigabit Ethernet port provides fast access and downloads. The cable modem supports the assignment of - Netgear CM1000 | User Manual - All MSOs - Page 5
contains the following items. Ethernet cable Cable modem Figure 1. Package contents Power adapter Front Panel The cable modem provides status LEDs on the front. Power LED Downstream LED Upstream LED Internet LED Ethernet LED Figure 2. Cable modem front view Hardware and Internet Setup 5 - Netgear CM1000 | User Manual - All MSOs - Page 6
cable modem. • Off. No power is supplied to the cable modem. • Red. The cable modem is too warm and might overheat. For more information about this condition, see Use LEDs to Troubleshoot the side of the cable modem displays the serial number and MAC address of the cable modem and login information, - Netgear CM1000 | User Manual - All MSOs - Page 7
High Speed Cable Modem Back Panel The back panel provides the connections and button shown the following figure. Reset button LAN Gigabit Ethernet port Coaxial cable connector Power On/Off button Power adapter input Figure 4. Cable modem back panel Hardware and Internet Setup 7 - Netgear CM1000 | User Manual - All MSOs - Page 8
12). Coaxial cable to cable outlet Ethernet cable Power adapter Cable modem Figure 5. Connect the cable modem directly to a computer Computer Note: Before you connect your cable modem and contact your cable Internet provider, collect your cable account number, account phone number, and login - Netgear CM1000 | User Manual - All MSOs - Page 9
High Speed Cable Modem Note: If Comcast XFINITY is your cable Internet provider, Comcast XFINITY recommends connecting your cable modem directly to a cable wall outlet. 3. Connect the power adapter provided in the package to the cable modem and plug the power adapter into an electrical outlet. When - Netgear CM1000 | User Manual - All MSOs - Page 10
to activate your Internet service using the instructions on your cable Internet provider's website, call your cable Internet provider and do the following: a. When asked, provide your account information and provide the cable modem's model number, which is CM1000, serial number, and MAC address. The - Netgear CM1000 | User Manual - All MSOs - Page 11
you are unable to activate your cable modem using the XFINITY self-activation process, call Comcast XFINITY customer service at 1-800-XFINITY (1-800-934-6489) and do the following: a. When asked, provide your account information and provide the cable modem's model number and MAC address, which are - Netgear CM1000 | User Manual - All MSOs - Page 12
can connect the cable modem to a router. Computer Coaxial cable to cable outlet Ethernet cable Power adapter Cable modem Figure 6. Connect the cable modem to a router Router To connect your cable modem to a router after installation and activation: 1. Reboot the cable modem by unplugging the - Netgear CM1000 | User Manual - All MSOs - Page 13
High Speed Cable Modem 4. Connect a computer to the router over a WiFi connection or with an Ethernet cable to a LAN port on the router. Hardware and Internet Setup 13 - Netgear CM1000 | User Manual - All MSOs - Page 14
operation. However, you can log in to the cable modem to change a very limited number of settings and monitor the cable modem. In the unlikely situation that you experience problems with the cable connection and cannot get an Internet connection, technical support might ask you to log in to the - Netgear CM1000 | User Manual - All MSOs - Page 15
. The BASIC Home page displays. View Cable Modem Initialization You can track the initialization procedure of the cable modem and get details about the downstream and upstream cable channels. The time is displayed after the cable modem is initialized. The cable modem automatically goes through the - Netgear CM1000 | User Manual - All MSOs - Page 16
Channels section and system time, scroll down. View Cable Modem Status You can view some basic information about the cable modem. To view cable modem status: 1. Launch a web browser from a computer that is attached with an Ethernet cable to the cable modem or from a computer that is connected to - Netgear CM1000 | User Manual - All MSOs - Page 17
following: • Hardware Version. The version of the cable modem hardware. • Firmware Version. The version of the cable modem firmware. • Cable Modem Serial Number. The serial number of the cable modem. • CM Certificate. The status of the cable modem certificate. If Not installed displays as the status - Netgear CM1000 | User Manual - All MSOs - Page 18
log entries, click the Clear Log button. Change the admin Password You can change the default password that is used to log in to the cable modem with the user name admin. To change the password for the user name admin: 1. Launch a web browser from a computer that is attached with an Ethernet - Netgear CM1000 | User Manual - All MSOs - Page 19
button. Your change takes effect. Reboot the Cable Modem Rebooting the cable modem disconnects all computers from the cable modem's local area network (LAN). After the cable modem is finished booting and reestablishes a connection with the cable Internet provider's network, the devices reconnect to - Netgear CM1000 | User Manual - All MSOs - Page 20
the Back Panel CAUTION: This process erases all settings that you configured in the cable modem. To reset the cable modem to factory default settings: 1. Power on the cable modem. 2. On the back of the cable modem, locate the Reset button. Reset button 3. Using a straightened paper clip, press and - Netgear CM1000 | User Manual - All MSOs - Page 21
OK button. The configuration is reset to factory default settings. When the reset is complete, the cable modem reboots. This process takes about one minute. WARNING: To avoid the risk of corrupting the firmware, do not interrupt the reset. For example, do not close the browser, click a link, or load - Netgear CM1000 | User Manual - All MSOs - Page 22
unless your cable Internet provider instructs you to do so. Changing the starting frequency incorrectly causes serious connection and Internet problems. To change the starting frequency: 1. Launch a web browser from a computer that is attached with an Ethernet cable to the cable modem or from - Netgear CM1000 | User Manual - All MSOs - Page 23
High Speed Cable Modem 6. Click the Apply button. Your change takes effect. Manage and Monitor 23 - Netgear CM1000 | User Manual - All MSOs - Page 24
provides information about troubleshooting your cable modem. The chapter includes the following sections: • Use LEDs to Troubleshoot • Cannot Log In to the Cable Modem • Troubleshoot the Cable Internet Connection Note: NETGEAR provides helpful articles and documentation at support.netgear.com. 24 - Netgear CM1000 | User Manual - All MSOs - Page 25
to see that you are using the 12 VDC, 2.5A power adapter from NETGEAR for this product. • If the error persists, a hardware problem occurred. Contact technical support. All LEDs stay on. • Clear the configuration of the cable modem to its factory defaults. • If the error persists, a hardware - Netgear CM1000 | User Manual - All MSOs - Page 26
are lost. • Click the Refresh or Reload button in the web browser. The changes occurred, but the web browser might be caching the old configuration. Troubleshoot the Cable Internet Connection If your cable modem cannot access the Internet but the Internet LED lights green, make sure that the - Netgear CM1000 | User Manual - All MSOs - Page 27
table lists the technical specifications for the cable modem. Table 3. Technical specifications Feature Power maximum relative humidity, noncondensing • Local: 10/100/1000 RJ-45 Gigabit Ethernet port • Internet: Coaxial cable connector DOCSIS 3.1; backward compatible with DOCSIS 3.0 • 128 MB Flash
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350 East Plumeria Drive
San Jose, CA 95134
USA
September 2016
202-11665-02
High Speed Cable Modem
Model CM1000
User Manual