Netgear CM700-1AZNAS User Manual - All MSOs
Netgear CM700-1AZNAS Manual
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- Netgear CM700-1AZNAS | User Manual - All MSOs - Page 1
High Speed Cable Modem Model CM700 User Manual October 2016 202-11696-02 350 East Plumeria Drive San Jose, CA 95134 USA - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 2
High Speed Cable Modem Support Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Conformity - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 3
Button on the Back Panel 18 Use the Factory Reset Software Button 19 Change the Cable Connection Starting Frequency 20 Chapter 3 Troubleshooting Use LEDs to Troubleshoot 23 Cannot Log In to the Cable Modem 24 Troubleshoot the Cable Internet Connection 24 Appendix A Technical Specifications 3 - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 4
• Product Label • Back Panel • Install and Activate Your Cable Modem • Connect Your Cable Modem to a Router After Installation and Activation Note: For more information about the topics covered in this manual, visit the support website at support.netgear.com. 1. Maximum rate is derived from DOCSIS - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 5
Cable Modem Unpack Your Cable Modem Your package contains the following items. Cable modem Ethernet cable Figure 1. Package contents Power adapter Front Panel The cable modem provides status LEDs on the front. Power LED Downstream LED Upstream LED Internet LED Ethernet LED Figure 2. Cable - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 6
Ethernet Description • Green. Power is supplied to the cable modem. • Off. No power is supplied to the cable modem. • Red. The cable modem is too warm and might overheat. For more information about this condition, see Use LEDs to Troubleshoot on page 23. • Solid amber. One downstream channel - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 7
activation, you can connect the cable modem to a router (see Connect Your Cable Modem to a Router After Installation and Activation on page 11). Cable wall outlet Coaxial cable Power adapter Ethernet cable Cable modem Computer Figure 5. Connect the cable modem directly to a computer Hardware - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 8
. • The Upstream LED lights green when more than one upstream channel is locked. • After the cable modem registers with your cable Internet provider, the Internet LED lights green. Even though an Internet connection is established, Internet service is available only after you set it up with your - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 9
High Speed Cable Modem Activate Your Internet Service To activate your Internet service: 1. Visit your cable Internet provider's website and follow the onscreen instructions to activate your Internet service. Cable Internet Provider Contact Information Bright House Networks support.brighthouse. - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 10
you about your cable modem: • If the cable modem is not visible, your cable Internet provider can give you instructions to verify why the cable modem does not connect with your high-speed Internet service. • If the cable modem is visible to your cable Internet provider, reboot the cable modem. Check - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 11
connected to the router over WiFi or Ethernet Figure 6. Connect the cable modem to a router To connect your cable modem to a router after installation and activation: 1. Reboot the cable modem by unplugging the power cable from the cable modem and plugging it back in. Note: Do not disconnect the - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 12
operation. However, you can log in to the cable modem to change a very limited number of settings and monitor the cable modem. In the unlikely situation that you experience problems with the cable connection and cannot get an Internet connection, technical support might ask you to log in to the - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 13
or from a computer that is connected to a WiFi router that is attached with an Ethernet cable to the cable modem. 2. Type http://192.168.100.1. A login window opens. 3. Enter the cable modem user name and password. The user name is admin. The default password is password. The user name and password - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 14
High Speed Cable Modem 4. Select Cable Connection. The Startup Procedure section displays the initialization progress. The Downstream Bonded Channels section displays the status of each downstream channel. 5. To see the Upstream - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 15
displays the following: • Hardware Version. The version of the cable modem model. • Firmware Version. The version of the cable modem firmware. Note: Cable modem firmware cannot be updated by customers or by NETGEAR support agents. All cable modem firmware upgrades are pushed down by your ISP when - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 16
or from a computer that is connected to a WiFi router that is attached over an Ethernet cable to the cable modem. 2. Type http://192.168.100.1. A login window opens. 3. Enter the cable modem user name and password. The user name is admin. The default password is password. The user name and password - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 17
or from a computer that is connected to a WiFi router that is attached over an Ethernet cable to the cable modem. 2. Type http://192.168.100.1. A login window opens. 3. Enter the cable modem user name and password. The user name is admin. The default password is password. The user name and password - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 18
to factory default settings, you can use either the Reset button on the back panel of the cable modem or the Factory reset software button. However, if you changed the default password to access the cable modem and lost the password, you must use the Reset button on the back panel. After you reset - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 19
seconds until all LEDs blink. 4. Release the Reset button. The configuration is reset to factory default settings. When the reset is complete, the cable modem reboots. This process takes about one minute. WARNING: To avoid the risk of corrupting the firmware, do not interrupt the reset. For example - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 20
unless your cable Internet provider instructs you to do so. Changing the starting frequency incorrectly causes serious connection and Internet problems. To change the starting frequency: 1. Launch a web browser from a computer that is attached over an Ethernet cable to the cable modem or from - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 21
High Speed Cable Modem The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select Cable Connection. 5. In the Starting Frequency field, type a number as instructed by your cable Internet provider. WARNING: Do not - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 22
provides information about troubleshooting your cable modem. The chapter includes the following sections: • Use LEDs to Troubleshoot • Cannot Log In to the Cable Modem • Troubleshoot the Cable Internet Connection Note: NETGEAR provides helpful articles and documentation at support.netgear.com. 22 - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 23
. • Check that you are using the 12 VDC, 1A power adapter from NETGEAR for this product. • If the error persists, a hardware problem occurred. Contact technical support. All LEDs stay on. • Clear the configuration of the cable modem to its factory defaults. • If the error persists, a hardware - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 24
in the event log, contact the L3 ISP support and provide them the information about the T1 time-outs in the event log. • T2 Timeout.The cable modem did not receive a broadcast maintenance opportunity in which to transmit a ranging request (RNG-REQ) within the T2 time-out period Troubleshooting 24 - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 25
loss of service, but if the problem persists, check for possible service outages or maintenance activity on this particular MSO headend system. Contact the L3 ISP support and provide them the information about the T3 time-outs in the event log. • T6 Timeout. The cable modem sent three registration - Netgear CM700-1AZNAS | User Manual - All MSOs - Page 26
The following table lists the technical specifications for the cable modem. Table 3. Technical specifications Feature Power adapter Physical • Local: 10/100/1000 RJ-45 Gigabit Ethernet port • Internet: Coaxial cable connector DOCSIS 3.0; backward compatible with DOCSIS 2.0 • 128 MB Flash • 128
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350 East Plumeria Drive
San Jose, CA 95134
USA
October 2016
202-11696-02
High Speed Cable Modem
Model CM700
User Manual