Netgear GC752XP Insight Pro Mobile App / Cloud Portal User Manual
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- Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 1
Insight Pro Mobile App and Cloud Portal User Manual July 2018 202-11916-01 350 E. Plumeria Drive San Jose, CA 95134 USA - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 2
get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Trademarks © NETGEAR, Inc., NETGEAR, and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 3
15 Insight Pro and the Local Browser-Based Management Interface 16 Supported Devices 17 Lexicon of Insight Pro Terms 18 Chapter 2 Get an Insight Pro Account 22 Access the Insight Cloud Portal 24 Install the NETGEAR Insight Mobile App 24 Manage Organizations and Roles in Insight Pro 24 Create - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 4
Storage System 58 Monitor the WiFi Clients at a Network Location 59 Generate a Report Manually and Download a Previously Automatically Generated Report...59 Chapter 4 Perform Diagnostics and Troubleshooting Use the Device Diagnostic Options in Insight 62 Configure Port Mirroring on a Switch 62 - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 5
Manual the Cloud Portal 68 Troubleshoot Connectivity Problems Between Your Device and Default Settings Using the Insight App 71 Send Diagnostic Files From the Insight App to a NETGEAR Community Moderator...72 View Your Product Support Information Using the Insight App 72 Open a Technical Support - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 6
you set up multiple organizations, add multiple locations to each organization, and add NETGEAR Insight Managed access points, switches, and ReadyNAS storage systems to each location. • Insight Pro and the Local Browser-Based Management Interface • Supported Devices • Lexicon of Insight Pro Terms 6 - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 7
User Manual Overview of Insight Pro NETGEAR Insight Pro is a multi-tenant application that enables unified multidevice configuration of NETGEAR Insight managed devices such as WiFi access points, switches, and ReadyNAS storage systems. Insight Pro provides network management, monitoring, and service - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 8
Portal User Manual Figure 1. Insight Pro multilevel hierarchy Organization Concepts An organization is a subaccount of a single Insight Pro account. An organization is characterized by the following: • Includes a business owner who owns the physical NETGEAR devices and holds the NETGEAR support and - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 9
Manual default, an admin can perform all functions in Insight Pro. • Business owner. The business owner is the business or person who owns the physical NETGEAR devices and is entitled to NETGEAR support the NETGEAR devices, leases the devices to a customer, and provides Software-as-a-Service (SaaS - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 10
Insight Pro, Mobile App and Cloud Portal User Manual Note Ownership of an organization is not to be confused credits. Device credits that are supported under a subscription apply to Insight managed devices only (one device credit per Insight managed device). NETGEAR does not require you to spend - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 11
and multiple user roles • Guided installation and configuration • Secure remote access • Instant alerts for critical events • Access to logs and traffic history • Self-help and click-to-connect support portal You can purchase a subscription from a NETGEAR distributor. The following table lists - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 12
devices. • Holds the NETGEAR support and warranty entitlements for those devices. • Purchases the Insight Pro subscription and receives the purchase confirmation keys. • Leases the devices to different customers (organizations) as part of a service such as Network as a Service (NaaS). • Is the - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 13
Manual Business or VAR Is the Device Owner but VAR Is the Admin and Manager In this example, the business owns the NETGEAR devices for some organizations and the VARs owns the NETGEAR as part of a service such as Network as a Service (NaaS) so holds the NETGEAR support and warranty entitlements for - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 14
User Manual Business is the Device Owner, Admin, and Manager In this example, the business is the Insight Pro account holder, owns the NETGEAR devices, and is the account holder. • Owns the NETGEAR devices. • Holds the NETGEAR support and warranty entitlements for those devices. • Purchases the - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 15
Insight Pro, Mobile App and Cloud Portal User Manual Insight Cloud Portal and Insight Mobile App You critical events. - Access to logs and traffic history. - Self-help and click-to-connect support portal. The Insight Cloud Portal and Insight mobile app are different interfaces into the same cloud- - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 16
and Cloud Portal User Manual Insight Pro and address and access point name are reset to their factory default settings. - Change to Insight management mode. The local you make using the local browser interface (including changing the switch password) are not saved to the cloud server. - Change to - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 17
Insight Pro, Mobile App and Cloud Portal User Manual Supported Devices Using Insight Pro, you can discover many NETGEAR business products on your network and register them through your NETGEAR account. However, monitoring, management, and setup functions are available on certain devices only. The - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 18
Pro terms and abbreviations that we use in this manual: • Account holder. The managed service provider (MSP), value-added reseller (VAR), small perform basic monitoring of such devices. • Device entitlement. The NETGEAR support and warranty entitlements for a device. These entitlements can be hold - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 19
Manual the VLAN ID that is assigned to the port. By default, all switch ports are members of VLAN 1 and are (ACLs), both of which are supported on Insight Managed access points. account, owns the NETGEAR devices, and managed its own Insight network locations. • SSID. Service set identifier, which - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 20
Insight Pro, Mobile App and Cloud Portal User Manual virtual access point (VAP). An SSID that you Pro, a VAR can create an Insight Pro account on behalf of its clients, sell the NETGEAR devices with added services to its clients, and manage the Insight network locations for its clients. • VLAN. A - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 21
your Insight Pro subscription. This chapter includes the following sections: • Insight Pro Accounts • Access the Insight Cloud Portal • Install the NETGEAR Insight Mobile App • Manage Organizations and Roles in Insight Pro • Create an Insight Network Location for an Organization • Discover and Add - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 22
Insight Pro, Mobile App and Cloud Portal User Manual Insight Pro Accounts To create an Insight Pro purchase confirmation email from NETGEAR. If you perform this task, you become an Insight Pro administrator. You can set up the following types of accounts: • Managed Service Provider. You are signing - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 23
password that you specify must be at least six characters in length and must contain one uppercase, one lowercase, and one numerical character. The following special characters are allowed 5. Click the Next button. 6. Select your account type. Select Managed Service from NETGEAR Support and click - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 24
login. To access the Insight Cloud Portal: 1. Visit https://insight.netgear.com/#/login. The Insight Cloud Portal web page displays. 2. Select Login. The NETGEAR Account Sign-In page displays. 3. Enter your Insight Pro email address and password. If you do not own an Insight Pro account, see Insight - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 25
Insight Pro, Mobile App and Cloud Portal User Manual When you set up a new organization, you must assign an owner to the organization. After you specify the owner and send an invitation email to - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 26
default, device ownership is assigned to the admin but, you can assign it to the business owner. The organization supports a single device owner. Device ownership determines who owns the physical NETGEAR devices and holds the NETGEAR support select your country. The password that you specify must be - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 27
a similar message. 7. If the Account Sign-In web page of the Insight Cloud Portal does not open automatically, visit https://insight.netgear.com/#/login. The Account Sign-In web page displays. 8. Enter the email address and password that you used to set up your new Insight Pro account. 9. Click the - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 28
Insight Pro, Mobile App and Cloud Portal User Manual 7. To allow management of future organizations, Portal does not open automatically, visit https://insight.netgear.com/#/login. The Account Sign-In web page displays. 8. Enter the email address and password that you used to set up your new Insight - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 29
Insight Pro, Mobile App and Cloud Portal User Manual View Owners or Managers Using the Insight App Your Insight Pro role determines your access rights in the Insight app. As an administrator, you can - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 30
Mobile App and Cloud Portal User Manual 6. Change the policy for the supports a single device owner. Device ownerships determines who owns the physical NETGEAR devices and holds the NETGEAR support and the same administrator password and can be monitored simultaneously Get Started With Insight Pro - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 31
Insight Pro, Mobile App and Cloud Portal User Manual in Insight. If you want to monitor and time zone for your new Insight network location and tap Next. 7. Read the pop-up notification about password changes to devices on the network and tap OK. Your Insight network location is now set up. You - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 32
Portal User Manual All network . This device admin password replaces the administrative password on all devices added to this network location. The password must be 6 to Insight, the device must be connected to the Internet, the default gateway and DNS servers that are being used for the Internet - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 33
Insight Pro, Mobile App and Cloud Portal User Manual Before you can add a device in the Insight app Tap Continue. 10. If you are adding an Insight Managed switch or access point, follow the onscreen instructions to set up your device. It might take up to 20 minutes for the status of your device to - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 34
Insight Pro, Mobile App and Cloud Portal User Manual Add a Device by Scanning Its QR Code With the Tap Continue. 11. If you are adding an Insight Managed switch or access point, follow the onscreen instructions to set up your device. It might take up to 20 minutes for the status of your device - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 35
Manual 10. Name your device and tap Next. 11. Tap Continue. 12. If you are adding an Insight Managed switch or access point, follow the onscreen instructions are adding an Insight Managed switch or access point, follow the onscreen instructions to set up your device. It might take up to 20 minutes - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 36
App and Cloud Portal User Manual 5. Select a network location. adding an Insight Managed switch or access point, follow the instructions on the page to set up your device. It platform, so you can monitor and manage your devices (see Supported Devices on page 17) from anywhere using the Insight app - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 37
Insight Pro, Mobile App and Cloud Portal User Manual 5. Tap the device that you want to monitor or manage. up at the network location remotely using the Cloud Portal. Note The following remote access instructions apply only after you create an Insight Pro account, create an organization, create a - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 38
App and Cloud Portal User Manual Interpret the Green, Red, to the Insight cloud-based management platform but with limited support only. • Gray. The status of the device is a warning notification when it detects an error or a problem in your Insight network. • Notifications. Insight sends regular - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 39
Insight Pro, Mobile App and Cloud Portal User Manual View, Share, or Delete Notifications Using the Insight App To view, share, or delete notifications for a network location of an organization using the Insight app: 1. - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 40
Insight Pro, Mobile App and Cloud Portal User Manual View, Share, or Delete Notifications in the Cloud Portal . b. Click the button for each type of notification that you do want to view. By default, all notifications display. If you select a button, the button displays green and only the associated - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 41
Insight Pro, Mobile App and Cloud Portal User Manual The selected notifications are sent. • To share all notifications, do the following: a. Click the check box and pencil icon. b. Select the check box in the - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 42
Insight Pro, Mobile App and Cloud Portal User Manual To manage your Insight notifications using the Insight app: 1. Launch the Insight app. All organizations display. 2. Tap the menu button in the upper left corner - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 43
Mobile App and Cloud Portal User Manual The Manage Notifications page displays. By default, the push notification settings display and Notifications heading, click +. The email notification settings display. By default, the email notifications are enabled (the Email Notifications button displays - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 44
Insight Pro, Mobile App and Cloud Portal User Manual A pop-up menu opens. 3. Select Account Management. The Manage or someone else tries to log in to your account from another phone number. A one-time password (OTP) is sent to the primary phone number so that you can approve the login attempt, for - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 45
Manual Set Up Two-Step Verification for Logging In Using the Insight App Note As another secure method of logging in, on devices that support touch ID, you can log in using the touch ID option of the Insight app so that you do not need to enter a user name and password time. By default, the Push - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 46
Insight Pro, Mobile App and Cloud Portal User Manual If the device that you use to log into the Insight app is the same device on which you received the code, the first time - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 47
Pro, see the Insight Basic and Premium Mobile App and Cloud Portal User Manual, which you can download by visiting netgear.com/support/download. The following table lists the chapters in that user manual that describe how to manage network locations, networks, and devices. Table 4. Chapters in - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 48
Individual Access Point and Its Client • Monitor an Individual ReadyNAS Storage System • Monitor the WiFi Clients at a Network Location • Generate a Report Manually and Download a Previously Automatically Generated Report Note If you are an Insight Pro user, depending on your role, you might need to - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 49
Insight Pro, Mobile App and Cloud Portal User Manual Overview of the Monitoring Options for a Network Location in the Cloud Portal The Cloud Portal provides extensive options for monitoring your Insight networks and devices. - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 50
Insight Pro, Mobile App and Cloud Portal User Manual Note To display more details, click the Detailed View button. - Wired - Traffic. For each switch, the widget displays the volume of wired traffic, viewable per - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 51
Pro, Mobile App and Cloud Portal User Manual Customize Widgets You can customize the Cloud Portal . The organizations display in a table. • Icon view. To show the organizations as icons (the default view) with the logo and information listed in the icon, click the Options icon, click the dotted - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 52
Insight Pro, Mobile App and Cloud Portal User Manual Display All Devices at All Organizations As an administrator, you can display all devices for all organizations that you set up for your Insight Pro - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 53
Insight Pro, Mobile App and Cloud Portal User Manual 6. To sort the table in a different order, click a table heading. network locations display. 2. Select your network. The Summary page displays. By default, the Properties, System Health, Wireless Clients, Port Utilization, and Notifications widgets - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 54
User Manual • Refresh data. To refresh the data in a widget, click the ... button in the widget, and from the pop-up menu, select Refresh. • Remove a widget. To remove a widget from the page, click the ... button in the widget, and from the pop-up menu, select Remove Widget. • Restore the default - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 55
, select or clear one or more widgets, and click the Apply button. By default, all available widgets display on the page. 5. To customize the data that displays in of the WiFi network from this page, this section of the manual describes the monitoring options for the WiFi network. b. To search - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 56
for the switch displays, showing port and device details. Although you can change the configuration of the switch from this page, this section of the manual describes the monitoring options for the switch. 5. To display details about a switch feature, select an item from the menu on the left. The - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 57
OS widgets and the Device Details pane. Although you can change the configuration of the WiFi device from this page, this section of the manual describes the monitoring options for the WiFi device. 5. To customize the data that displays in a widget, do the following: Monitor Insight Organizations - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 58
or more widgets at the top of the page, and click the Save button. By default, both widgets display on the page. 7. To display details about a WiFi device the ReadyNAS storage system from this page, this section of the manual describes the monitoring options for the ReadyNAS storage system. 5. To - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 59
policy for an organization (see Change the Policy or Device Ownership for an Organization Using the Cloud Portal on page 29), you can manually generate reports. You can also download a report that Insight previously automatically generated based on the policy for an organization. (This is not the - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 60
Insight Pro, Mobile App and Cloud Portal User Manual A report can include the following information: • A summary for the organization, including information such as the number of devices and clients, total data consumption, and total - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 61
Not Manageable in Insight • Troubleshoot Connectivity Problems Between Your Device and Insight Default Settings Using the Insight App • Send Diagnostic Files From the Insight App to a NETGEAR Community Moderator • View Your Product Support Information Using the Insight App • Open a Technical Support - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 62
Cloud Portal User Manual Use the Scroll down and tap Diagnostics. The diagnostics options that are supported for the selected device display. 5. Tap Port Mirroring. The that the button displays green and port mirroring is enabled. By default, port mirroring is disabled. 7. Select one or more source - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 63
Manual The green and port mirroring is enabled. By default, port mirroring is disabled. 7. Select one problems exist, this feature helps to quickly locate the point where the cabling fails, allowing connectivity issues to be fixed much faster, potentially saving technicians hours of troubleshooting - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 64
Insight Pro, Mobile App and Cloud Portal User Manual The diagnostics options display. 5. Tap Cable Test. The Cable Test page displays. 6. Select one or more ports by the cable button. The cable test starts. After a short period, the test results display. Perform Diagnostics and Troubleshooting 64 - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 65
Manual Share Diagnostic Information From a Device You can let the Insight collect diagnostic information from a device and send the information in a .zip file to one or more email addresses. If you encounter difficulties with your device, Technical Support Perform Diagnostics and Troubleshooting 65 - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 66
Manual 6. Enter an email address. 7. Click the Send button. Insight sends the email with diagnostics information and the pop-up window closes. Reload the Last Saved Cloud Configuration on a Device If communication problems By default, Ports is selected. The diagnostics options that are supported for - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 67
Insight Pro, Mobile App and Cloud Portal User Manual Reload the Last Saved Cloud Configuration on a Switch Using the Cloud Portal To Tap the menu button in the upper left corner of the screen. 3. Tap Register Any NETGEAR Device. 4. Do one of the following: Perform Diagnostics and Troubleshooting 67 - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 68
Cloud Portal User Manual • Enter NETGEAR registration server, a confirmation displays. Troubleshoot Connectivity Problems Between Your Device and Insight If connectivity problems the LEDs on your device do not indicate a problem. 5. For devices that support a Cloud LED, make sure that the Cloud LED - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 69
Configuration on a Device Using the Insight App on page 66 5. Reset a Device to Factory Default Settings Using the Insight App on page 71 For more troubleshooting help, see the hardware installation guide (HIG) for your switch, access point, or ReadyNAS storage system. You can download your product - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 70
Insight Pro, Mobile App and Cloud Portal User Manual A warning displays. 5. Read the warning and Network and Re-add It Using the Insight App You can resolve some communication problems between the Insight app and your device by removing your device from the network Diagnostics and Troubleshooting 70 - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 71
Manual Reset a Device to Factory Default Settings Using the Insight App If you cannot resolve communication problems between a device and Insight, reset the device to factory default settings to see if that resolves the problem might take up to 20 minutes. Perform Diagnostics and Troubleshooting 71 - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 72
Insight Pro, Mobile App and Cloud Portal User Manual Send Diagnostic Files From the Insight App to a NETGEAR Community Moderator To help troubleshoot a problem, community moderators or NETGEAR employees might request diagnostic files from your Insight managed device. You can let the Insight app - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 73
. Product information displays. 6. Open a support case using one of the following methods: • Online. To open an online case, do the following: a. Tap Cases. b. Tap Create a Case. A pop-up window opens. c. Enter the subject and the message, and tap Send. Perform Diagnostics and Troubleshooting 73 - Netgear GC752XP | Insight Pro Mobile App / Cloud Portal User Manual - Page 74
information display. c. Call a phone number to open a case. 7. To view all support cases that you opened, including the one you just opened, tap the support case icon in the upper right corner of the screen. The subject and status of each case displays. Perform Diagnostics and Troubleshooting 74
Insight Pro
Mobile App and Cloud Portal
User Manual
July 2018
202-11916-01
350 E. Plumeria Drive
San Jose, CA 95134
USA