Netgear R7960P User Manual

Netgear R7960P Manual

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  • Netgear R7960P | User Manual - Page 1
    User Manual Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P February 2019 202-11946-01 NETGEAR, Inc. 350 E. Plumeria Drive San Jose, CA 95134, USA
  • Netgear R7960P | User Manual - Page 2
    downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Contact your Internet service provider for technical support. Trademarks ©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are
  • Netgear R7960P | User Manual - Page 3
    Your Router With the Nighthawk App...........20 Change the Language 21 Chapter 3 Specify Your Internet Settings Use the Internet Setup Wizard 23 Manually Set Up the Internet Connection 23 Specify an Internet Connection Without a Login 23 Specify an Internet Connection That Uses a Login 25
  • Netgear R7960P | User Manual - Page 4
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Manage the MTU Size 38 MTU Concepts 38 Update.........55 Manually Update the Dynamic QoS Database 55 Participate in Dynamic QoS Analytics 56 Improve Network Connections With Universal Plug and Play......57 Wi-Fi Multimedia Quality of Service
  • Netgear R7960P | User Manual - Page 5
    Model R7960P Use a Port Group 83 Set Up a Bridge for a VLAN Tag Group 84 Custom Static Routes 86 Set Up a Static Route 87 Edit a Static Route 88 Router Update the Router Firmware 94 Check for New Firmware and Update the Router 94 Manually Upload Firmware to Factory Default Settings 110 5
  • Netgear R7960P | User Manual - Page 6
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Use the Reset Button 110 Erase the Settings 110 Chapter 8 Share USB 133 Print Using the NETGEAR USB Control Center 134 Chapter 11 Use VPN to Access Your Network Set Up a VPN Connection 137 Specify VPN Service in the Router 137 Install
  • Netgear R7960P | User Manual - Page 7
    Router Model R7960P Install Local Server 150 Add a Custom Port Forwarding Service 151 Edit a Port Forwarding Service 152 Delete a Port Forwarding Service 155 Enable Port Triggering 156 Application Example: Port Triggering for Internet Relay Chat port triggering 156 Chapter 13 Troubleshooting
  • Netgear R7960P | User Manual - Page 8
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Test the Path From a Windows-Based Computer to a Remote Device 166 Chapter 14 Supplemental Information Factory Settings 169 Technical Specifications 172 8
  • Netgear R7960P | User Manual - Page 9
    and Buttons on the Top Panel • Rear Panel • Router Label • Position the Router • Cable Your Router For more information about the topics covered in this manual, visit the support website at netgear.com/support. 9
  • Netgear R7960P | User Manual - Page 10
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Unpack Your Router Your package contains the router, the power adapter, and an Ethernet cable. Figure 1. Package contents WiFi performance. To extend the antennas: Position all of the antennas vertically as shown. Hardware Setup 10 User Manual
  • Netgear R7960P | User Manual - Page 11
    R7960P LEDs and Buttons on the Top Panel The status LEDs and buttons are located on the top of the router. Table 1. LED and button descriptions LEDs and Buttons Descriptions Power Solid amber. The router is starting. Blinking amber. The firmware is upgrading, or the Reset Setup 11 User Manual
  • Netgear R7960P | User Manual - Page 12
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Table 1. LED and button descriptions (Continued) LEDs and Buttons Descriptions WiFi On/Off the router to LAN devices. Use Ethernet ports 1 and 2 to cable a device that supports Ethernet port aggregation. Hardware Setup 12 User Manual
  • Netgear R7960P | User Manual - Page 13
    button. Pressing the Reset button resets the router. If the Reset button is pressed for at least 10 seconds and the Power LED blinks amber and the router returns to its factory settings. • DC power connector. Connect the power adapter that came with your router to the DC power connector. • Power
  • Netgear R7960P | User Manual - Page 14
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Position the router according to the following guidelines: • Place the router near the center of the Concrete If you are using adjacent access points, use different radio frequency channels to reduce interference. Hardware Setup 14 User Manual
  • Netgear R7960P | User Manual - Page 15
    R7960P Cable Your Router The following image shows how to cable your router: Figure 4. Cable your Router To cable your router: 1. Unplug your modem's power, leaving the modem connected to the wall jack for your Internet service button on the back panel of the router. Hardware Setup 15 User Manual
  • Netgear R7960P | User Manual - Page 16
    2 Connect to the Network and Access the Router You can connect to the router's WiFi networks or use a wired Ethernet connection. This chapter explains the ways you can connect and how to access the router and log in. The chapter contains the following sections: • Connect to the Network • Types of
  • Netgear R7960P | User Manual - Page 17
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Connect to the Network You can connect to the router's that the router is receiving power (its Power LED is lit). 2. Check the WPS instructions for your WPS-enabled device. 3. Press the WPS button on the router. Connect to the Network and
  • Netgear R7960P | User Manual - Page 18
    R7960P 4. Within two minutes, on your WPS-enabled device, press its WPS button or follow its instructions see if your router can connect to your Internet service. Automatic Internet Setup You can set up your to access the router and set up your router manually. Before you start the setup process, get
  • Netgear R7960P | User Manual - Page 19
    4. Follow the onscreen instructions. The router connects to the Internet. 5. If the browser does not display the NETGEAR installation assistant, do the the router does not connect to the Internet, do the following: a. Review your settings. Make sure that you selected the correct options and typed
  • Netgear R7960P | User Manual - Page 20
    R7960P c. Read You Cannot Access the Internet on page 162. If problems persist, register your NETGEAR product and contact NETGEAR Technical Support this manual use updates the router to the latest firmware, allows you to personalize your WiFi network, and even helps register your router with NETGEAR
  • Netgear R7960P | User Manual - Page 21
    -Band WiFi Router Model R7960P Your router's WiFi network name (SSID) and network key (password) are on the router label. 3. Launch the Nighthawk app on your mobile device. 4. Follow the instructions that display on the app you selected. Connect to the Network and 21 Access the Router User Manual
  • Netgear R7960P | User Manual - Page 22
    connection when you first access the router with a web browser. You can also customize or specify your Internet settings. This chapter contains the following sections: • Use the Internet Setup Wizard • Manually Set Up the Internet Connection • Specify IPv6 Internet Connections • Manage the MTU Size
  • Netgear R7960P | User Manual - Page 23
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Use the Internet Setup Wizard You can use the button. If you select the No radio button, you are taken to the Internet Setup page (see Manually Set Up the Internet Connection on page 23). 6. Click the Next button. The Setup Wizard searches your
  • Netgear R7960P | User Manual - Page 24
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 3. Enter the router admin user name and password. The user name is admin. The password is the one that you address that you want to use. 11. Click the Apply button. Your settings are saved. Specify Your Internet Settings 24 User Manual
  • Netgear R7960P | User Manual - Page 25
    Band WiFi Router Model R7960P 12. Click the Test button to test your Internet connection. If the NETGEAR website does not service. 9. If your ISP requires a service name, type it in the Service Name (if Required) field. 10. From the Connection Mode menu, select Always On, Dial on Demand, or Manually
  • Netgear R7960P | User Manual - Page 26
    X6S AC3600 Tri-Band WiFi Router Model R7960P • Get Dynamically from ISP. Your ISP settings are saved. 16. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see You Cannot Access the Internet on page Internet Settings 26 User Manual
  • Netgear R7960P | User Manual - Page 27
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 4. Select ADVANCED > Advanced Setup > IPv6. or is not fixed, but is IPv6, select Auto Config. Your Internet service provider (ISP) can provide this information. 6. Click the Apply button. Your . Specify Your Internet Settings 27 User Manual
  • Netgear R7960P | User Manual - Page 28
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P The page adjusts. The router automatically detects This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting. This Settings 28 User Manual
  • Netgear R7960P | User Manual - Page 29
    X6S AC3600 Tri-Band WiFi Router Model R7960P To set up an IPv6 Internet connection by This method passes more information to LAN devices but some IPv6 systems might not support the DHCPv6 client function. • Auto Config. This is the default setting. This Your Internet Settings 29 User Manual
  • Netgear R7960P | User Manual - Page 30
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P • Secured. In secured mode, which is the default mode, the router inspects both TCP and UDP packets. • Open. to the router network. 2. Enter http://www.routerlogin.net. A login window opens. Specify Your Internet Settings 30 User Manual
  • Netgear R7960P | User Manual - Page 31
    WiFi Router Model R7960P 3. Enter the for the IPv4 Internet connection on the Internet Setup page. (See Manually Set Up the Internet Connection on page 23.) 7. Select an more information to LAN devices but some IPv6 systems might not support the DHCPv6 client function. • Auto Config. This is the
  • Netgear R7960P | User Manual - Page 32
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P • Secured. In secured mode, which is the default mode, the router inspects both TCP and UDP packets. • Open. In open mode field blank, but if your ISP gave you a specific host name, enter it here. Specify Your Internet Settings 32 User Manual
  • Netgear R7960P | User Manual - Page 33
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 7. (Optional) In the Domain Name (If This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting. This Your Internet Settings 33 User Manual
  • Netgear R7960P | User Manual - Page 34
    Band WiFi Router Model R7960P 4. Select ADVANCED > the ISP connection. 8. In the Service Name field, enter a service name. If your ISP did not provide a service name, leave this field blank. to LAN devices but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is
  • Netgear R7960P | User Manual - Page 35
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 10. (Optional) Select the Use This Interface ID check box and specify the interface ID to be used for the IPv6 for the router's LAN interface. The number after the slash (/) is the length of the Specify Your Internet Settings 35 User Manual
  • Netgear R7960P | User Manual - Page 36
    R7960P support service provider's own IPv6 address prefix. This limits the operational domain of 6rd to the service provider's network and is under direct control of the service provider. The IPv6 service provided is equivalent to native IPv6. The 6rd Specify Your Internet Settings 36 User Manual
  • Netgear R7960P | User Manual - Page 37
    Model R7960P mechanism relies on an algorithmic mapping between the IPv6 and IPv4 addresses that are assigned for use within the service provider The router uses the 6rd option information to establish the 6rd connection. • Manual mode. Select 6rd Tunnel. If the router receives option 212, the fields
  • Netgear R7960P | User Manual - Page 38
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P • Get Automatically from ISP. Your ISP This method passes more information to LAN devices but some IPv6 systems might not support the DHCPv6 client function. • Auto Config. This is the default setting. This Your Internet Settings 38 User Manual
  • Netgear R7960P | User Manual - Page 39
    causes another. Leave the MTU unchanged unless one of these situations occurs: • You experience problems connecting to your ISP or other Internet service, and the technical support of either the ISP or NETGEAR recommends changing the MTU setting. For example, if a secure website does not open, or
  • Netgear R7960P | User Manual - Page 40
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Table 2. Common MTU sizes (Continued) MTU 1458 1436 Application Used in PPPoA environments. Used in PPTP environments value from 64 to 1500. 6. Click the Apply button. Your settings are saved. Specify Your Internet Settings 40 User Manual
  • Netgear R7960P | User Manual - Page 41
    • Allow or Block Access to Your Network • Use Keywords to Block Internet Sites • Manage Network Access Control Lists • Schedule When to Block Internet Sites and Services • Set Up Security Event Email Notifications 41
  • Netgear R7960P | User Manual - Page 42
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Enable Circle With Disney Circle with Disney is a parental control technology that helps across all networks with Circle Go For more information about Circle with Disney, visit www.netgear.com/circle. Control Access to the Internet 42 User
  • Netgear R7960P | User Manual - Page 43
    R7960P Enable Circle With Disney On Your Router You can enable Circle using the router web interface, but you must use the Circle app to finish setting up your Circle account. Before enabling Circle, make sure that your router is running the latest firmware parental controls service. 8. Click Manual
  • Netgear R7960P | User Manual - Page 44
    WiFi Router Model R7960P 13. Enter the code that was sent to your cell phone. The Circle app verifies the code. 14. Tap the AWESOME button. 15. Select a subscription plan and follow the onscreen instructions to set up your preferences. Circle with Disney is enabled on your NETGEAR router. Enable
  • Netgear R7960P | User Manual - Page 45
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P The Access Control page displays. 5. Select the Turn on Access Control check box. You must select this check box to the router network. 2. Enter http://www.routerlogin.net. A login window opens. Control Access to the Internet 45 User Manual
  • Netgear R7960P | User Manual - Page 46
    WiFi Router Model R7960P 3. Enter set. For more information, see Schedule When to Block Internet Sites and Services on page 50. • Always. Turn on keyword blocking all the time is added to the keyword list. The keyword list supports up to 32 entries. 8. Click the Apply button. Keyword blocking takes effect
  • Netgear R7960P | User Manual - Page 47
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Block Services From the Internet You can block Internet services on your network based on the type of service. You can block the services all the time or based on a schedule. To block services: 1. Launch a web browser from a computer or mobile
  • Netgear R7960P | User Manual - Page 48
    R7960P 9. Select a filtering option: • Only This IP Address. Block services for a single computer. • IP Address Range. Block services for a range of computers with consecutive IP addresses on your network. • All lP Addresses. Block services page 67. Control Access to the Internet 48 User Manual
  • Netgear R7960P | User Manual - Page 49
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P To specify a trusted computer: 1. Launch a web browser from a computer or mobile device that is connected to the router Control page displays. 5. Select the Turn on Access Control radio button. Control Access to the Internet 49 User Manual
  • Netgear R7960P | User Manual - Page 50
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 6. Click the View list of allowed devices > Security > Schedule. The Schedule page displays. 5. Specify when to block keywords and services: • Days to Block. Select the check box for each day that you want to to the Internet 50 User Manual
  • Netgear R7960P | User Manual - Page 51
    Model R7960P Set Up Security Event Email Notifications The router can email you its logs of router activity. The log records router activity and security events such as attempts to access blocked sites or services. To for the outgoing email server. Control Access to the Internet 51 User Manual
  • Netgear R7960P | User Manual - Page 52
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 10. To send alerts when someone attempts to visit a blocked site, select the Send Alerts Immediately check box. Email alerts email the log and the log buffer fills, the router overwrites the log. Control Access to the Internet 52 User Manual
  • Netgear R7960P | User Manual - Page 53
    such as Internet gaming, high-definition video streaming, and VoIP communication. By default, the router uses Wi-Fi Multimedia Quality of Service (WMM QoS). This chapter contains the following sections: • Use Dynamic QoS to Optimize Internet Traffic Management • Improve Network Connections With
  • Netgear R7960P | User Manual - Page 54
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Use Dynamic QoS to Optimize Internet Traffic Management Dynamic Quality of Service (QoS) helps improve your router's Internet Click the Take a Speedtest button. Speedtest determines your Internet bandwidth. Optimize Performance 54 User Manual
  • Netgear R7960P | User Manual - Page 55
    router uses a QoS database of the most popular applications and services to implement dynamic QoS. By default, the router automatically updates this database. If you enabled dynamic QoS, you can turn off this feature and manually update the database. To enable or disable the automatic Dynamic QoS
  • Netgear R7960P | User Manual - Page 56
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P To manually update the Dynamic QoS database: 1. Launch a web most popular applications and services to implement dynamic QoS. As new applications and services become popular, we update this database and automatically update your router if
  • Netgear R7960P | User Manual - Page 57
    Tri-Band WiFi Router Model R7960P 5. Select the Help improve the Dynamic QoS feature by sharing analytics with NETGEAR check box. 6. Click the to other devices as needed. UPnP devices can automatically discover the services from other registered UPnP devices on the network. If you 57 User Manual
  • Netgear R7960P | User Manual - Page 58
    R7960P you notice that some devices are not being updated or reached correctly, it might be necessary to Fi Multimedia Quality of Service Wi-Fi Multimedia Quality of Service (WMM QoS) prioritizes that application. Legacy applications that do not support WMM and applications that do not require Manual
  • Netgear R7960P | User Manual - Page 59
    -Band WiFi Router Model R7960P The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > QoS Setup. The Quality of Service page displays. 5. Clear the
  • Netgear R7960P | User Manual - Page 60
    6 Manage Network Settings The router comes ready for WiFi, Ethernet, and USB connections. You can customize the router's network settings. We recommend that you install the router and connect it to the Internet before you change its network settings. This chapter
  • Netgear R7960P | User Manual - Page 61
    X6S AC3600 Tri-Band WiFi Router Model R7960P View or Change WAN Settings You can • Disable Port Scan and DoS Protection. DoS protection protects your LAN against denial of service attacks such as Syn flood, Smurf Attack, Ping of Death, and many others. . Manage Network Settings 61 User Manual
  • Netgear R7960P | User Manual - Page 62
    X6S AC3600 Tri-Band WiFi Router Model R7960P • Disable IGMP Proxying. IGMP proxying allows that is not a response to one of your local computers or a service that you configured on the Port Forwarding/Port Triggering page. Instead of discarding displays. Manage Network Settings 62 User Manual
  • Netgear R7960P | User Manual - Page 63
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 5. Select the Default DMZ Server check box. 6. Type the IP address. 7. Click the Apply button. Your settings are saved is as follows: • LAN IP address. 192.168.1.1 • Subnet mask. 255.255.255.0 Manage Network Settings 63 User Manual
  • Netgear R7960P | User Manual - Page 64
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P These addresses are part of the designated private RIP version: • Disabled. This is the default setting. • RIP-1. This format is universally supported. It is adequate for most networks, unless you are using an unusual network setup. Manage
  • Netgear R7960P | User Manual - Page 65
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P • RIP-2. This format carries more information. Both RIP-2B and RIP-2M send the routing data in RIP-2 format. RIP Setup page displays. 5. Make sure that the Use Router as DHCP Server check box is selected. Manage Network Settings 65 User Manual
  • Netgear R7960P | User Manual - Page 66
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 6. Specify the range of IP addresses that the router assigns: a. In the Starting IP Address field, type the are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup. Manage Network Settings 66 User Manual
  • Netgear R7960P | User Manual - Page 67
    Band WiFi Router Model R7960P The LAN Setup page displays. 5. Clear the Use Router as DHCP Server check box. 6. Click the Apply button. Your settings are saved. 7. (Optional) If this service is disabled and no other DHCP server is on your network, set your computer IP addresses manually so that the
  • Netgear R7960P | User Manual - Page 68
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 8. Click the Apply button. The reserved address is entered into the table. The reserved address is not www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password. Manage Network Settings 68 User Manual
  • Netgear R7960P | User Manual - Page 69
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P The user name is admin. The password is the one that you specified the first time that you logged in. The minutes, go to the WPS-enabled device and use its WPS software to connect to the WiFi network. Manage Network Settings 69 User Manual
  • Netgear R7960P | User Manual - Page 70
    Router Model R7960P The WPS ), and security option (encryption protocol) are preset in the factory. You can find the preset SSID and password on the you are disconnected when you click the Apply button. To avoid this problem, use a computer with a wired connection to access the router. Manual
  • Netgear R7960P | User Manual - Page 71
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P When this check box is selected, the router to connect to your network with its old settings (before you changed the settings)? If so, update the WiFi network selection in your computer or mobile device to match the current settings for your
  • Netgear R7960P | User Manual - Page 72
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P To change the WiFi Mbps settings: 1. Launch a web browser from a computer or mobile device that is connected to the router network. devices to function at up to 1300 Mbps. This mode is the default mode. Manage Network Settings 72 User Manual
  • Netgear R7960P | User Manual - Page 73
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 7. For the 5GHz-2 WiFi band, select a setting from the Mode menu: • Up to 360 Mbps. Legacy mode. This sensitive. The BASIC Home page displays. 4. Select Wireless. The Wireless Settings page displays. Manage Network Settings 73 User Manual
  • Netgear R7960P | User Manual - Page 74
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 5. In the Wireless Network (2.4 GHz b/g/n) section, select a percentage from the Transmit Power Control menu. 6. In the Wireless Network WPA-PSK [TKIP] + WPA2-PSK [AES] security radio button is selected. Manage Network Settings 74 User Manual
  • Netgear R7960P | User Manual - Page 75
    Tri-Band WiFi Router Model R7960P 6. To change the WiFi security option is the default setting. This type of security enables WiFi devices that support WPA2 to join the router's WiFi network. If you did not change the WiFi network SSID. NETGEAR-5G_Guest Manage Network Settings 75 User Manual
  • Netgear R7960P | User Manual - Page 76
    Tri-Band WiFi Router Model R7960P By default, these networks are guest WiFi network name. The default 2.4 GHz SSID is NETGEAR_Guest. The default 5 GHz SSID NETGEAR-5G_Guest. To change the SSID, enter a 32-character (maximum), case-sensitive name in this field Network Settings 76 User Manual
  • Netgear R7960P | User Manual - Page 77
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P • WPA2-PSK [AES]. WPA2 provides a secure and fast connection but some older WiFi devices do not detect WPA2 and support only WPA. Select WPA2-PSK [AES] security to allow 802. radios. If you are close to Manage Network Settings 77 User Manual
  • Netgear R7960P | User Manual - Page 78
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P the router, it might be easier to press its WiFi On/Off button. If you are away from the router or Select the Enable Wireless Router Radio check box. 6. Click the Apply button. Your settings are saved. Manage Network Settings 78 User Manual
  • Netgear R7960P | User Manual - Page 79
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Set Up a WiFi Schedule You can turn off the WiFi signal from your router at times when you do not need a WiFi Wi-Fi Protected Setup (WPS) lets you join the WiFi network without typing the WiFi password. Manage Network Settings 79 User Manual
  • Netgear R7960P | User Manual - Page 80
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P To specify WPS settings: 1. Launch a web browser from a computer break into the router's WiFi settings by using the router's PIN through WPS. You can manually enable the PIN function by selecting the Enable Router's PIN check box. 6. (Optional)
  • Netgear R7960P | User Manual - Page 81
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P To set up the router as an AP: 1. Use an . • Use fixed IP settings on this device (not recommended). Use this setting if you want to manually assign a specific IP address to this router while it is in AP mode. Using this option effectively requires
  • Netgear R7960P | User Manual - Page 82
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Set Up the Router in Bridge Mode You can use your router in bridge mode to connect multiple displays. 6. Select Bridge Mode. The page adjusts. 7. Click the setup bridge mode wireless settings button. Manage Network Settings 82 User Manual
  • Netgear R7960P | User Manual - Page 83
    AC3600 Tri-Band WiFi Router Model R7960P The Wireless Settings window opens. the bridge. Note: If your ISP provides instructions for how to set up a bridge for IPTV and Internet service, follow those instruction. Set Up a Bridge for a Port Group ) service. Manage Network Settings 83 User Manual
  • Netgear R7960P | User Manual - Page 84
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P To configure a port group and enable the bridge: a VLAN tag group for the router's Internet interface. If you are subscribed to IPTV service, the router might require VLAN tags to distinguish between the Internet traffic and the IPTV traffic
  • Netgear R7960P | User Manual - Page 85
    Tri-Band WiFi Router Model R7960P packets that are sent between the IPTV device and the router's Internet port from being processed through the router's network address translation (NAT) service. You can add VLAN characters. Enter a value from 1 to 4094. Manage Network Settings 85 User Manual
  • Netgear R7960P | User Manual - Page 86
    X6S AC3600 Tri-Band WiFi Router Model R7960P (Continued) Field Priority Description Enter a VLAN tag group is added. 10. Click the Apply button. Your settings are saved. Custom Static Routes Typically, you do not need to add static routes unless you use multiple Settings 86 User Manual
  • Netgear R7960P | User Manual - Page 87
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P • The Gateway IP Address field specifies that all traffic for these addresses will be forwarded to the ISDN router at 192.168.1. of the route. If the destination is a single host, enter 255.255.255.255. Manage Network Settings 87 User Manual
  • Netgear R7960P | User Manual - Page 88
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P • Gateway IP Address. Enter the IP address of the gateway. The IP address of the gateway must be on Routes page adjusts. 7. Edit the route information. 8. Click the Apply button. Your settings are saved. Manage Network Settings 88 User Manual
  • Netgear R7960P | User Manual - Page 89
    X6S AC3600 Tri-Band WiFi Router Model R7960P Delete a Static Route To delete a . To set up Ethernet port aggregation, connect a device that supports Ethernet port aggregation and 802.3ad to Ethernet aggregate ports 1 sure that your switch supports 802.3ad LACP. Manage Network Settings 89 User
  • Netgear R7960P | User Manual - Page 90
    Tri-Band WiFi Router Model R7960P To set up Ethernet port aggregation: 1. Set up Ethernet port aggregation on your device before connecting it to your router. Note: If your device supports a static link aggregation on the router. f. Click the Apply button. Manage Network Settings 90 User Manual
  • Netgear R7960P | User Manual - Page 91
    X6S AC3600 Tri-Band WiFi Router Model R7960P Your settings are saved. View or you select this mode unless your NAS or switch can support static LAG only. • Enable static LAG. If your device supports a static link aggregation group (LAG) only, select this . Manage Network Settings 91 User Manual
  • Netgear R7960P | User Manual - Page 92
    AC3600 Tri-Band WiFi Router Model R7960P Set Up WAN Aggregation to Get port aggregation, you need the following: • A service provider that offers an Internet speed that's over 1 Gbps. • A modem that supports an Internet speed that's over 1 Gbps and modem. Manage Network Settings 92 User Manual
  • Netgear R7960P | User Manual - Page 93
    and maintaining your router and home network. The chapter includes the following sections: • Update the Router Firmware • Change the admin Password • Enable admin Password Recovery • Recover the admin Set Your Time Zone • Change the NTP Server • Return the Router to Its Factory Default Settings 93
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    Tri-Band WiFi Router Model R7960P Update the Router Firmware You can log in to the router and check if new firmware is available, or you can manually load a specific firmware version to your router. Check for New Firmware and Update the Router The router firmware (routing software) is stored in
  • Netgear R7960P | User Manual - Page 95
    to update its firmware automatically, follow these instructions. Note: We recommend that you connect a computer to the router using an Ethernet connection to upload the firmware. To manually upload a firmware file to your router: 1. Download the firmware for your router from the NETGEAR Download
  • Netgear R7960P | User Manual - Page 96
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Change the admin Password You can change the default password recover the password if it is forgotten. This recovery process is supported in Internet Explorer, Firefox, and Chrome browsers but not in the Safari browser. Manage Your Router 96
  • Netgear R7960P | User Manual - Page 97
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P To enable password recovery: 1. Launch a web browser from a computer or mobile device that is connected to the router the Continue button. A window opens requesting the answers to your security questions. Manage Your Router 97 User Manual
  • Netgear R7960P | User Manual - Page 98
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 6. Enter the saved answers to your security questions is fine and no problems exist. For a WiFi network, the network is enabled and secured. • A red icon indicates that configuration problems exist for the Internet Your Router 98 User Manual
  • Netgear R7960P | User Manual - Page 99
    Tri-Band WiFi Router Model R7960P Display Internet Port Statistics reset or manual clear. - RxPkts. The number of packets received on this port since reset or manual clear. - Collisions. The number of collisions on this port since reset or manual updated on this page. Manage Your Router 99 User
  • Netgear R7960P | User Manual - Page 100
    X6S AC3600 Tri-Band WiFi Router Model R7960P 6. To change the polling frequency, connected to the router. • DNS Server. The IP address of the Domain Name Service server that provides translation of network names to IP addresses. • Lease Obtained. The button. Manage Your Router 100 User Manual
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    X6S AC3600 Tri-Band WiFi Router Model R7960P 8. To exit the screen, click the attempted. • Date and time. The date and time the log entry was recorded. 5. To customize the logs, scroll down and clear or select the check boxes in the Include in Log section saved. Manage Your Router 101 User Manual
  • Netgear R7960P | User Manual - Page 102
    Tri-Band WiFi Router Model R7960P View Devices Currently on the Network not change. The MAC address is typically shown on the product label. 5. To update this page, click the Refresh button. Monitor Internet Traffic Traffic metering allows you to window opens. Manage Your Router 102 User Manual
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    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 3. Enter the router admin user name and password. The user name is Internet Traffic Statistics section helps you to monitor the data traffic. 11. To update the Traffic Statistics section, click the Refresh button. Manage Your Router 103 User
  • Netgear R7960P | User Manual - Page 104
    AC3600 Tri-Band WiFi Router Model R7960P 12. To display more information about You can back up (save) this file to your computer, restore it, or reset it to the factory default settings. Back Up Settings To back up the router's configuration settings: 1. opens. Manage Your Router 104 User Manual
  • Netgear R7960P | User Manual - Page 105
    AC3600 Tri-Band WiFi Router Model R7960P 3. Enter the router user name reset to factory default settings. When the reset is complete, the router restarts. This process takes about two minutes. Warning: To avoid the risk of corrupting the firmware, do not interrupt the reset Router 105 User Manual
  • Netgear R7960P | User Manual - Page 106
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Remote Access You can access your router over the Internet to view or change its settings. You must know the router to define the allowed range. • Everyone. Allow access from any IP address on the Internet. Manage Your Router 106 User Manual
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    R7960P 7. Specify the port number for accessing the router web interface. Normal web browser access uses the standard HTTP service port 80. For greater security, enter a custom by a colon (:) and the custom port number. For example, update your router's firmware, see Check for New Firmware and Update
  • Netgear R7960P | User Manual - Page 108
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Disable LED Blinking or Turn Off LEDs The LEDs on the top panel of the router indicate activities and behavior. You specified the first time that you logged in. The user name and password are case-sensitive. Manage Your Router 108 User Manual
  • Netgear R7960P | User Manual - Page 109
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P The BASIC Home page displays. 4. Select ADVANCED > . Your settings are saved. Change the NTP Server By default, the router uses the NETGEAR NTP server to sync the network time. You can change the NTP server to your Your Router 109 User Manual
  • Netgear R7960P | User Manual - Page 110
    WiFi Router Model R7960P Return the Router to Its Factory Default Settings Under some circumstances (for example, if you lost track of the changes that you made to the router settings or you move the router to a different network), you might want to erase the configuration and reset the router to
  • Netgear R7960P | User Manual - Page 111
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P To erase the settings: 1. Launch a web reset to factory default settings. When the reset is complete, the router restarts. This process takes about two minutes. Warning: To avoid the risk of corrupting the firmware, do not interrupt the reset
  • Netgear R7960P | User Manual - Page 112
    Device • Edit a Network Folder on a USB Storage Device • Manage the ReadyDLNA Media Server • Safely Remove a USB Storage Device For more information about ReadySHARE features, visit netgear.com/readyshare. 112
  • Netgear R7960P | User Manual - Page 113
    Router Model R7960P USB Device Requirements The router works with most USB-compliant external flash and hard drives. For the most up-to-date list of USB devices that the router supports, visit kb.netgear.com/app area network (LAN). Share USB Storage Devices 113 Attached to the Router User Manual
  • Netgear R7960P | User Manual - Page 114
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Access a Storage Device Connected to the Router From a Windows-Based Computer To access the USB storage device from a automatically opens and displays the USB storage device. Share USB Storage Devices 114 Attached to the Router User Manual
  • Netgear R7960P | User Manual - Page 115
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 6. Right-click the USB device and select Map network drive. The Map Network Drive window opens. 7. Select the drive to Your Network on page 44. 6. Click the Connect button. Share USB Storage Devices 115 Attached to the Router User Manual
  • Netgear R7960P | User Manual - Page 116
    Model R7960P A for centralized, continuous, and automatic backup. The following operating systems support ReadySHARE Vault: • Windows 7 • Windows 8 • Windows 8.1 local area network (LAN). 3. Download ReadySHARE Vault from netgear.com/readyshare and install it on each Windows-based computer. Manual
  • Netgear R7960P | User Manual - Page 117
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P To enable FTP access within your network: 1. Launch a web browser from a computer or mobile device that is ReadySHARE Storage. The USB Storage (Advanced Settings) page displays. Share USB Storage Devices 117 Attached to the Router User Manual
  • Netgear R7960P | User Manual - Page 118
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 5. Scroll down to the Available Networks Folder section and adjust the following settings: • Share Name. If only Network Folders section, select the USB storage device. Share USB Storage Devices 118 Attached to the Router User Manual
  • Netgear R7960P | User Manual - Page 119
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P If a single device is attached to the USB port, the radio button is selected automatically. 6. Click the Create opens. 3. Enter the router admin user name and password. Share USB Storage Devices 119 Attached to the Router User Manual
  • Netgear R7960P | User Manual - Page 120
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P The user name is admin. The password is the one that you specified the first time that you logged in. The fields as needed. 8. Click the Apply button. Your settings are saved. Share USB Storage Devices 120 Attached to the Router User Manual
  • Netgear R7960P | User Manual - Page 121
    R7960P Manage the ReadyDLNA Media Server By default, the router acts as a ReadyDLNA media server, which lets you view movies and photos on DLNA/UPnP AV-compliant media players, such as Xbox360, Playstation, and NETGEAR password. Share USB Storage Devices 121 Attached to the Router User Manual
  • Netgear R7960P | User Manual - Page 122
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P The user name is admin. The password is the one that you specified the first time that you logged in. takes the device offline. 7. Physically disconnect the USB storage device. Share USB Storage Devices 122 Attached to the Router User Manual
  • Netgear R7960P | User Manual - Page 123
    9 Use Dynamic DNS to Access USB Storage Devices Through the Internet With Dynamic DNS, you can use the Internet to access USB devices attached to the router's USB ports when you're not home. This chapter includes the following sections: • Set Up and Manage Dynamic DNS • Set Up FTP Access Through the
  • Netgear R7960P | User Manual - Page 124
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Set Up and Manage Dynamic DNS Internet service providers (ISPs) assign numbers called IP addresses to identify each Internet account. Most ISPs 's section. Use Dynamic DNS to Access USB 124 Storage Devices Through the Internet User Manual
  • Netgear R7960P | User Manual - Page 125
    through Dynamic DNS. To set up your FTP server, you must register for a NETGEAR Dynamic DNS (DDNS) service account and specify the account settings. See Set Up a New Dynamic DNS Account on page 126. Note: The router supports only basic DDNS, and the login and password might not be secure. You can
  • Netgear R7960P | User Manual - Page 126
    . 10. In the Password (6-32 characters) field, type the password for your account. 11. Click the Register button. 12. Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service. Specify a DNS Account That You Already Created If you already created a Dynamic DNS account with
  • Netgear R7960P | User Manual - Page 127
    R7960P the Use a Dynamic DNS Service check box. 6. From the Service Provider menu, select your provider type the user name for your account. 10. For a NETGEAR account at No-IP, in the Email field, type the saved. 13. To verify that your Dynamic DNS service is enabled in the router, click the Show
  • Netgear R7960P | User Manual - Page 128
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P To change your settings: 1. Launch a web browser from a computer or mobile device that is connected to the router network. button. Your settings are saved. Use Dynamic DNS to Access USB 128 Storage Devices Through the Internet User Manual
  • Netgear R7960P | User Manual - Page 129
    X6S AC3600 Tri-Band WiFi Router Model R7960P Access USB Storage Devices Through the Internet You information about setting up ReadyCLOUD, see the ReadyCLOUD for Routers User Manual, which is available online at downloadcenter.netgear.com. Create a ReadyCLOUD Account To create a ReadyCLOUD account:
  • Netgear R7960P | User Manual - Page 130
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 4. Click the Create Account link. The Create a MyNETGEAR account page displays. 5. Complete the fields to set up your account, access the USB storage device. Use Dynamic DNS to Access USB 130 Storage Devices Through the Internet User Manual
  • Netgear R7960P | User Manual - Page 131
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 8. After registration, visit readycloud.netgear.com. 9. Click the Sign In link, enter your ReadyCLOUD user name and password, and click the to the router. Use Dynamic DNS to Access USB 131 Storage Devices Through the Internet User Manual
  • Netgear R7960P | User Manual - Page 132
    Mac computers on your network. For more information about the features available in the NETGEAR USB Control Center, see the ReadySHARE Printer User Manual, which is available at http://downloadcenter.netgear.com. This chapter contains the following sections: • Install the Printer Driver and Cable
  • Netgear R7960P | User Manual - Page 133
    R7960P the utility: 1. Visit https://www.netgear.com/home/discover/apps/readyshare. 2. Click . 4. Follow the instructions on the page to NETGEAR USB Control Center, visit https://www.netgear.com/support/ NETGEAR USB Control Center. After the InstallShield Wizard completes the installation, the NETGEAR
  • Netgear R7960P | User Manual - Page 134
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 4. Select a language from the menu and click the OK button. The NETGEAR USB Control Center opens. Some firewall software, such as Comodo, blocks the NETGEAR USB Control Center from accessing the USB printer. If you do not see the USB printer
  • Netgear R7960P | User Manual - Page 135
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 5. To release the printer so that all computers on the network can use it, click the Disconnect button. The status changes to Available. Now any
  • Netgear R7960P | User Manual - Page 136
    (VPN). This chapter explains how to set up and use VPN access. The chapter includes the following sections: • Set Up a VPN Connection • Specify VPN Service in the Router • Install OpenVPN Software • Use a VPN Tunnel on Your Windows Computer • Use VPN to Access the Router's USB Device and Media • Use
  • Netgear R7960P | User Manual - Page 137
    account with a host name (sometimes called a domain name). You use the host name to access your network. The router supports these accounts: NETGEAR, No-IP, and Dyn. If your Internet service provider (ISP) assigned a static WAN IP address (such as 50.196.x.x or 10.x.x.x) that never changes to your
  • Netgear R7960P | User Manual - Page 138
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 6. To change the service type, scroll down and select the TCP radio button. 7. To change the port, scroll down to the Service Port field, and type the port number that you want to use. 8. Click the Apply button. Your changes are saved. VPN is
  • Netgear R7960P | User Manual - Page 139
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 9. In the Windows Installer section of the page, double-click the openVPN-install-xxx.exe link. 10. Download and install . 13. Leave the check boxes selected as shown, and click the Next button. Use VPN to Access Your Network 139 User Manual
  • Netgear R7960P | User Manual - Page 140
    X6S AC3600 Tri-Band WiFi Router Model R7960P 14. To specify the destination folder, click \ by default. 18. For a client device with Windows, modify the VPN interface name to NETGEAR-VPN: a. On your computer, go to the Networks page. If you are using Windows 10 Access Your Network 140 User Manual
  • Netgear R7960P | User Manual - Page 141
    R7960P c. Select the local area connection and change its name (not its device name) to NETGEAR-VPN Service. The VPN Service page displays. 5. Make sure that the Enable VPN Service check box is selected. 6. Specify any VPN service settings on the page. For more information, see Specify VPN Service
  • Netgear R7960P | User Manual - Page 142
    AC3600 Tri-Band WiFi Router Model R7960P Install OpenVPN Software on an Service. The VPN Service page displays. 5. Make sure that the Enable VPN Service check box is selected. 6. Specify any VPN service settings on the page. For more information, see Specify VPN Service Your Network 142 User Manual
  • Netgear R7960P | User Manual - Page 143
    X6S AC3600 Tri-Band WiFi Router Model R7960P To install VPN client software on an Service. The VPN Service page displays. 5. Make sure that the Enable VPN Service check box is selected. 6. Specify any VPN service settings on the page. For more information, see Specify VPN Service 143 User Manual
  • Netgear R7960P | User Manual - Page 144
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P established, you cannot access your home router or your home network with the OpenVPN software. The default LAN IP Use Windows file manager to access the router's USB device and download files. Use VPN to Access Your Network 144 User Manual
  • Netgear R7960P | User Manual - Page 145
    R7960P icons do not display, click the Refresh button to update the window. If the local LAN and the remote support all the Internet services that you use at home. For example, your Netflix account might work at home but not in a different country. Use VPN to Access Your Network 145 User Manual
  • Netgear R7960P | User Manual - Page 146
    R7960P to use your home Internet service: 1. Launch a web browser VPN Service. The VPN page displays. 5. Select the Enable VPN Service radio button using a local Internet service, you use the Internet service from your home network network, not to the Internet service for your home network. If
  • Netgear R7960P | User Manual - Page 147
    Router Model R7960P To allow service. See Set Up VPN Client Internet Access in the Router on page 146. 2. On your computer, launch the OpenVPN application. The OpenVPN icon displays in the Windows taskbar. 3. Right-click the icon and select Connect. Use VPN to Access Your Network 147 User Manual
  • Netgear R7960P | User Manual - Page 148
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P 4. When the VPN connection is established, launch your Internet browser. Use VPN to Access Your Network 148 User Manual
  • Netgear R7960P | User Manual - Page 149
    12 Manage Port Forwarding and Port Triggering You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features. This chapter includes the following sections: • Manage Port Forwarding to a Local Server • Port Triggering 149
  • Netgear R7960P | User Manual - Page 150
    R7960P service that you want to add is not in the menu, create a custom service. See Add a Custom Port Forwarding Service on page 151. 10. In the Server IP Address field, enter the IP address of the computer that will provide the service. Manage Port Forwarding and 150 Port Triggering User Manual
  • Netgear R7960P | User Manual - Page 151
    R7960P 11. Click the Add button. The service displays in the menu. Add a Custom Port Forwarding Service The router lists default services and applications that you can use in port forwarding rules. If the service Ending Port field. Manage Port Forwarding and 151 Port Triggering User Manual
  • Netgear R7960P | User Manual - Page 152
    Tri-Band WiFi Router Model R7960P You can enter a port service name. 7. Click the Edit Service button. The Ports - Custom Services page displays. 8. Change the settings as needed. 9. Click the Apply button. Your settings are saved. Manage Port Forwarding and 152 Port Triggering User Manual
  • Netgear R7960P | User Manual - Page 153
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Delete a Port Forwarding Entry To delete a 33. 2. On the Port Forwarding/Port Triggering page, configure the router to forward the HTTP service to the local address of your web server at 192.168.1.33. HTTP (port 80) Port Triggering User Manual
  • Netgear R7960P | User Manual - Page 154
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P How the Router Implements the Port Forwarding Rule The following sequence shows the effects of a port forwarding rule: 1. When and close the ports when they are no longer needed. Manage Port Forwarding and 154 Port Triggering User Manual
  • Netgear R7960P | User Manual - Page 155
    R7960P Note: If you use applications such as multiplayer gaming, peer-to-peer connections, real-time communications such as instant messaging, or remote assistance (a feature in Windows XP), enable Universal Plug and Play (UPnP). Add a Port Triggering Service Apply button. The service is now in the
  • Netgear R7960P | User Manual - Page 156
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Enable Port Triggering To enable port triggering: 1. Launch a web browser from a computer or mobile device that is connected to your computer on port 113. Using port triggering, Manage Port Forwarding and 156 Port Triggering User Manual
  • Netgear R7960P | User Manual - Page 157
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P you can tell the router, "When you initiate a session with destination port 6667, you must also allow incoming traffic on traffic is no longer accepted on port numbers 33333 or 113. Manage Port Forwarding and 157 Port Triggering User Manual
  • Netgear R7960P | User Manual - Page 158
    you diagnose and solve problems you might experience with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information. The chapter contains the following sections: • Quick Tips • Troubleshoot With the LEDs • You
  • Netgear R7960P | User Manual - Page 159
    Tri-Band WiFi Router Model R7960P Quick Tips This section describes tips for troubleshooting some common problems. Sequence to Restart Your Network each computer to obtain an IP address automatically using DHCP. Some service providers require you to use the MAC address of the computer initially
  • Netgear R7960P | User Manual - Page 160
    can happen if a firmware update is interrupted, or if the router detects a problem with the firmware. If the error persists, it is likely that a hardware problem exists. For recovery instructions, or help with a hardware problem, contact Technical Support at netgear.com/support. LEDs Never Turn Off
  • Netgear R7960P | User Manual - Page 161
    Band WiFi Router Model R7960P If the error persists, a hardware problem might be the cause. Contact Technical Support at netgear.com/support. Internet or Ethernet the router's configuration to factory defaults. This sets the router's IP address to 192.168.1.1. Troubleshooting 161 User Manual
  • Netgear R7960P | User Manual - Page 162
    X6S AC3600 Tri-Band WiFi Router Model R7960P • Make sure that Java, JavaScript perform many gateway services. For example, the router cannot convert ADSL or cable data into Ethernet networking information. NETGEAR does not support such a configuration on page 159. Troubleshooting 162 User Manual
  • Netgear R7960P | User Manual - Page 163
    Tri-Band WiFi Router Model R7960P If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following: • Your Internet service provider (ISP) might require Internet names (such as www addresses) to numeric IP addresses. Troubleshooting 163 User Manual
  • Netgear R7960P | User Manual - Page 164
    that the changes occurred, but the old settings might be in the web browser's cache. Troubleshoot WiFi Connectivity If you are experiencing trouble connecting over WiFi to the router, try to isolate the problem: • Does the WiFi device or computer that you are using find your WiFi network? If
  • Netgear R7960P | User Manual - Page 165
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Note: Be sure to click the Apply button if you change settings. If your WiFi device finds your network address >: bytes=32 time=NN ms TTL=xxx If the path is not working, you see this message: Request timed out Troubleshooting 165 User Manual
  • Netgear R7960P | User Manual - Page 166
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P If the path is not functioning correctly, one of the following problems might be occurring: • Wrong physical connections For a wired connection, make . Some ISPs additionally restrict access to the MAC address Troubleshooting 166 User Manual
  • Netgear R7960P | User Manual - Page 167
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P of a single computer connected to that modem. If your ISP does this, configure your router to "clone" or "spoof" the MAC address from the authorized computer. Troubleshooting 167 User Manual
  • Netgear R7960P | User Manual - Page 168
    14 Supplemental Information This appendix includes technical information about your router. The appendix covers the following topics: • Factory Settings • Technical Specifications 168
  • Netgear R7960P | User Manual - Page 169
    R7960P Factory Settings You can reset the router to the factory default settings that are shown in the following table. For more information about resetting the router to its factory settings, see Return the Router to Its Factory Disabled saving time Supplemental Information 169 User Manual
  • Netgear R7960P | User Manual - Page 170
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Table 3. Router factory default settings (Continued) Feature Default Settings Firewall and WAN security Inbound (communications Disabled Mbps at 5GHz-1 1625 Mbps at 5GHz-2 100%, nonconfigurable Supplemental Information 170 User Manual
  • Netgear R7960P | User Manual - Page 171
    R7960P Table 3. Router factory default settings (Continued) Feature Default Settings Guest WiFi network WiFi communication Disabled SSID name 2.4 GHz band: NETGEAR_Guest 5 GHz band: NETGEAR > Advanced Setup > Advanced Wireless Settings) Enabled Supplemental Information 171 User Manual
  • Netgear R7960P | User Manual - Page 172
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Technical Specifications Table 4. Router specifications Feature Description Data and routing protocols TCP/IP, RIP-1, RIP-2, DHCP, PPPoE generated by each WiFi network node (typically 50-70 nodes) Supplemental Information 172 User Manual
  • Netgear R7960P | User Manual - Page 173
    Nighthawk X6S AC3600 Tri-Band WiFi Router Model R7960P Table 4. Router specifications (Continued) Feature Description Operating frequency range AC3000† network overhead, lower actual data throughput rate. † NETGEAR makes no express orimplied representations or warranties about this User Manual
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User Manual
Nighthawk X6S AC3600 Tri-Band WiFi Router
Model R7960P
NETGEAR, Inc.
350 E. Plumeria Drive
February 2019
San Jose, CA 95134, USA
202-11946-01