Panasonic KX-HNC850G KX-HNC850 Information and Troubleshooting Guide
Panasonic KX-HNC850G Manual
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- Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 1
Information and Troubleshooting Guide Home Monitoring Camera with Ambient Light HomeHawk FLOOR Model No� KX-HNC850 Thank you for purchasing a Panasonic product� Please read this document before using the - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 2
9 For best performance 11 FCC and other information 12 Specifications 16 Troubleshooting (Initial setup by Easy Setup 17 Troubleshooting (Initial setup by Manual Setup 19 Troubleshooting (Connection 21 Troubleshooting (Sensors 22 Warranty 27 2 HNC850_ITG_(en-en)_0208_ver.070.pdf 2 2019 - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 3
HomeHawk app� 1 Start the [HomeHawk] app and then tap � 2 Tap [Support]� 3 Tap [User's Guide]� Note: • You can also access the User's Guide at the web page listed below� https://panasonic.net/cns/pcc/support/homehawk/manual/ • Microsoft® Windows® Internet Explorer® 8 and earlier versions are not - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 4
Part names and functions Top Front Lens Touch key Touch to turn the light on/ off as well as adjust the dimmer to 3 levels. 4 HNC850_ITG_(en-en)_0208_ver.070.pdf 4 LED lights Brightness sensor LED indicator Microphone 2019/02/08 17:02:23 - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 5
Base AC adaptor HNC850_ITG_(en-en)_0208_ver.070.pdf 5 Resetting the camera Use this procedure if you have trouble setting up the camera. 1 Plug in the camera. • Wait for about 1 minute until the camera to use the camera. For more information, access the User's Guide (page 3). 5 2019/02/08 17:02:23 - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 6
in use *1 You can configure the camera so that its LED indicator does not light during normal operation. For more information, access the User's Guide (page 3). *2 The signal level (strong, good, weak, out of range) is shown for 3 seconds after pressing SETUP button. *3 Lights for 3 seconds after - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 7
Battery installation (for power backup) You can insert 8 AA (LR6) batteries (not supplied) into the base to temporarily power the camera in the event of a power failure. Important: • Use only alkaline batteries. • Do NOT use manganese, Ni-Cd, Ni-MH, lithium, or lithium ion batteries. • Confirm - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 8
information stored in the product, as this information may be erased or changed as part of the repair process. • Use only trusted repair services authorized by Panasonic. • Before disposing of the product, perform a factory data reset to erase any data stored in the product. Remove and erase - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 9
an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact us at http://shop.panasonic.com/support • Unplug from power outlets and never touch the inside of the product if its casing has been broken open. Danger of electric shock exists - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 10
the circuit breaker and contact an authorized service center. • Keep small parts, such as Healthcare facilities if any regulations posted in the area instruct you not to do so. Hospitals or Healthcare location where the base can be adequately supported when installing. • Do not place the - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 11
• Do not dispose of batteries in a fire. • Remove all the batteries when replacing. • Do not mix old, new or different types of batteries. • Remove the batteries if they become unusable. There is a risk of leakage, overheating, and rupture. Do not attempt to use a battery if it is leaking. • The - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 12
• Do not use benzine, thinner, or any abrasive powder. Camera image quality • Camera image and its quality may be affected on the mobile device based on surroundings such as lighting, brightness of the room. Protecting your recordings • Do not remove the microSD card or disconnect the product's AC - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 13
or operated in conjunction with any other antenna or transmitter. Notice: • FCC ID can be found on the bottom of the unit. Important safety instructions When using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 14
power cord indicated in this document. SAVE THESE INSTRUCTIONS Graphical symbols for use on equipment and their descriptions the GPL and the LGPL is not under warranty. https://panasonic.net/cns/pcc/support/homehawk Software information The End User License Agreement (EULA) for the HomeHawk app is - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 15
is a trademark of SD-3C, LLC. • Apple, the Apple logo, iPad Air, and iPhone are registered trademarks of Apple Inc. App Store is a service mark of Apple Inc. • Android and Google Play are registered trademarks or trademarks of Google LLC. • Microsoft, Windows, and Internet Explorer are either - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 16
Specifications Standards: IEEE 802.11a/b/g/n Frequency range: 2.412 GHz - 2.462 GHz (channels 1 - 11) / 5.180 GHz - 5.320 GHz (channels 36-64) / 5.500 GHz - 5.700 GHz (channels 100-140) / 5.745 GHz - 5.825 GHz (channels 149-165) RF transmission power: 100 mW (peak transmission power) Encryption: - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 17
Troubleshooting trouble during the initial setup, check the following causes/solutions first, and then turn off the camera and restart it� Problem When are in WPS mode� Solution Some Internet Service Provider wireless routers may have WPS disabled� Try "Manual Setup". • Unplug the camera and then - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 18
Problem When initial setup The camera's is performed using a WPS LED indicator is are enabled� Refer to your wireless router's manual� • Unplug the camera and then plug it in again, and then try again from the beginning� Follow the on-screen instructions, and press and hold the SETUP button on - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 19
Troubleshooting (Initial setup by Manual Setup) Problem When initial setup The camera's is performed using Manual LED indicator is that the wireless router's DHCP settings are enabled� Refer to your wireless router's manual� • Unplug the camera and then plug it in again, and then try again - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 20
Problem When initial setup is performed using Manual Setup, the following screen is displayed and the setup cannot be completed� The camera Isolation" function on your wireless router� For details refer to your wireless router's manual� 20 HNC850_ITG_(en-en)_0208_ver.070.pdf 20 2019/02/08 17:02:24 - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 21
Troubleshooting (Connection) Problem The LED indicator is blinking in red. Cause The camera is out of range of your wireless router. I cannot connect while away from home. You are using a public wireless network. The network condition of the service area you are currently in is bad and your - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 22
Troubleshooting (Sensors) How does the camera detect changes? The camera has 3 sensor features: a visual sensor used for motion detection, a temperature sensor, and a sound sensor� Note: • The - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 23
or cool breezes from heating/cooling systems. • You can adjust the temperature setting of the temperature sensor. For more information, access the User's Guide (page 3). Sound sensor The sensor is triggered when the set sound level is exceeded. Note: • The sound sensor may not function as desired - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 24
Can I check motion detection with the visual sensor? 1 Start the [HomeHawk] app and then tap � 2 Tap [Settings]� 3 Tap [Camera Settings] and 4 select the camera to be tested� 24 HNC850_ITG_(en-en)_0208_ver.070.pdf 24 • [Mobile Device Volume] is displayed only for Android devices� 5 6 7 2019/ - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 25
4 Tap [Detection] → [Detection Test]� d� e] d 5 Move to an area within the camera's viewable area� 6 While moving near the camera, use your mobile device to observe where you are in the viewable area when the camera's motion detection features are triggered� 7 Note the areas of the viewable area - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 26
Problem The visual sensor is triggered too easily. Cause The camera's motion detection features are too sensitive. The camera's detection area is too large. Solution Reduce the sensitivity of the visual sensor. For more information, access the User's Guide (page 3). You can adjust the area - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 27
the Limited warranty includes Online Repair Request, limited warranty limits and exclusions is available at following locations: Customer Services Directly http://shop.panasonic.com/warrantyinformation or inside HomeHawk User's Guide. HNC850_ITG_(en-en)_0208_ver.070.pdf 27 27 2019/02/08 17:02:25 - Panasonic KX-HNC850G | KX-HNC850 Information and Troubleshooting Guide - Page 28
wall outlet. B Use the HomeHawk app to access the User's Guide and refer to the Troubleshooting section. If your product is not working properly. . . Visit our Web site: http://shop.panasonic.com/support • FAQ and troubleshooting hints are available. For your future reference We recommend keeping
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Information and Troubleshooting Guide
Home Monitoring Camera with Ambient Light
HomeHawk FLOOR
Model No�
KX-HNC850
Thank you for purchasing a Panasonic product�
Please read this document before using the unit and save it for future reference�
HNC850_ITG_(en-en)_0208_ver.070.pdf
1
2019/02/08
17:02:22