Panasonic KX-TGM420W KX-TGM420 Large Print Operating Manual
Panasonic KX-TGM420W Manual
![]() |
View all Panasonic KX-TGM420W manuals
Add to My Manuals
Save this manual to your list of manuals |
Panasonic KX-TGM420W manual content summary:
- Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 1
No. KX-TGM420 KX-TGM450 Before initial use, see "Getting Started" on page 27. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. For assistance, visit our Web site: http://shop.panasonic.com/support for - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 2
information 6 Graphical symbols for use on equipment and their descriptions 12 Important Information 15 For your safety 15 Important safety instructions 21 For best performance 22 Other information 25 Specifications 26 Getting Started 27 Setting up 27 Connections 27 Controls 39 Display - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 3
Other settings 49 Accessibility 50 Accessibility 50 Tone control 50 Volume booster 53 Speech booster (making your voice louder 57 Talking keypad and phonebook 58 Key tones 60 Message indicator 60 Slow talk 62 Using assistive listening devices 64 Making/Answer Calls 67 Making calls 67 - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 4
Memory dial 98 Programming 102 Menu list 102 Alarm 121 Silent mode 124 Other programming 126 Registering a unit 127 Caller ID Service 129 Using Caller ID service 129 Caller list 132 Answering System 135 Answering system 135 Turning the answering system on/off 136 Greeting message 137 - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 5
Error messages 168 Troubleshooting 171 FCC and other information 188 Appendix 197 Customer services 197 Limited Warranty (ONLY FOR U.S.A 198 Panasonic Products Limited Warranty 198 Index 203 IMPORTANT 206 For your future reference 207 5 | Page - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 6
Introduction Model composition Series Model No. Base unit Handset Part No. Part No. Quantity KX-TGM420 KX- KX- KX- 1 series TGM420 TGM420 TGMA44 KX-TGM450 KX- KX- KX- 1 series TGM450 TGM450 TGMA45 Accessory information Supplied accessories No. Accessory item/Part number 1 AC - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 7
No. Accessory item/Part number 5 Handset cover*6/PNYNTGMA44WR 6 Belt clip*7/PNKE2076Z1 Quantity 1 1 *1 PNLV226X: KX-TGM420 PNLV236-0Y: KX-TGM450 *2 The AC adaptor and telephone line cord come connected to the base unit at the time of shipment. *3 PQJA10075Y (Black cord), PQJA10075Z (Transparent - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 8
1 2 3 4 5 6 8 | Page - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 9
HHR-4DPA*1 • To order, please visit http://shop.panasonic.com/support Battery type: - Nickel metal hydride (Ni-MH) - 2 x AAA (R03) size for each handset Headset KX-TCA93, KX-TCA430 Range extender KX-TGA405*2 Key detector KX-TGA20*3 *1 Replacement batteries may have a different capacity from - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 10
site: http://shop.panasonic.com/support *3 By registering the key detector (4 max.) to a Panasonic Digital Cordless Phone and attaching it to ://www.panasonic.com/tga20 Other information • Design and specifications are subject to change without notice. • The illustrations in these instructions may - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 11
Expanding your phone system Handset (optional): KX-TGMA44*1/KXTGMA45*2 You can expand your phone system by registering optional handsets (6 max.) to a single base unit. • Optional handsets may be a different color from that of the supplied handsets. *1 Maximum receiver volume - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 12
Graphical symbols for use on equipment and their descriptions Symbol Explanation Alternating current (A.C.) Direct current (D.C.) Protective earth Protective bonding earth 12 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 13
Symbol Explanation Functional earth For indoor use only Class II equipment (equipment in which protection against electric shock relies on Double Insulation or Reinforced Insulation) "ON" (power) 13 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 14
Symbol Explanation "OFF" (power) Stand-by (power) "ON"/"OFF" (power; push-push) Caution, risk of electric shock 14 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 15
Important Information For your safety To prevent severe injury and loss of life/property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING Power connection • Use only the power source marked on the product. • Do not overload power - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 16
noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact us at http://shop.panasonic.com/support • Unplug from power outlets and never touch the inside of the product if its casing has been broken open. • Never touch the plug with wet - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 17
Operating safeguards • Unplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners. • Do not disassemble the product. • Do not spill liquids (detergents, cleansers, etc.) onto the telephone line cord plug, or allow it to become wet at all. This may cause a fire. If - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 18
, and the RF transmission power is 115 mW (max.).) • Do not use the product in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy. CAUTION Installation and - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 19
disconnected at the network interface. • Use caution when installing or modifying telephone lines. • The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible. • This product is unable to make calls when: - the handset - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 20
and cause burns. • Charge the batteries provided with or identified for use with this product only, in accordance with the instructions and limitations specified in this manual. • Only use a compatible base unit (or charger) to charge the batteries. Do not tamper with the base unit (or charger - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 21
batteries. • It is recommended that batteries are replaced annually. • It is recommended that batteries are replaced after a power outage. Important safety instructions When using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 22
batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. SAVE THESE INSTRUCTIONS For best performance Base unit location/avoiding noise The base unit and other compatible Panasonic units use radio - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 23
. - facing away from radio frequency transmitters, such as external antennas of mobile phone cell stations. (Avoid putting the base unit on a bay window or near a window.) • Coverage and voice quality depends on the local environmental conditions. • If the - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 24
Important Information • The product should be kept away from heat sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 0 °C (32 °F) or greater than 40 °C (104 °F). Damp basements should also be avoided. • The maximum calling distance may - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 25
Other information CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions. Notice for product disposal, transfer, or return • This product can store your private/confidential information. To protect your privacy/ confidentiality - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 26
• Power consumption: Base unit*1: Standby: Approx. 0.8 W Maximum: Approx. 4.3 W Base unit*2: Standby: Approx. 1.0 W Maximum: Approx. 8.3 W • Operating conditions: 0 °C - 40 °C (32 °F - 104 °F), 20 % - 80 % relative air humidity (dry) *1 KX-TGM420 *2 KX-TGM450 26 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 27
unit, then to the single-line telephone jack (RJ11C) until you hear a click. 5 A DSL/ADSL filter (not supplied) is required if you have a DSL/ ADSL service. Note: • The AC adaptor and telephone line cord come connected to the base unit at the time of shipment. • Use only the supplied - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 28
Handset battery charging 2 rechargeable Ni-MH batteries are installed in the handset at the time of shipment. Before initial use: Remove the yellow insulation sheet before using the handset. Charge for about 7 hours. • Confirm "Charging" is displayed (A). • When the batteries are fully charged, " - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 29
• Follow the directions on the display to set up the unit. 29 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 30
Handset battery level Icon Battery level High Medium Low Needs charging Empty 30 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 31
Panasonic Ni-MH battery performance Operation Operating time In continuous use 13 hours max.*1 Not in use (standby) 9 days max.*1 *1 If eco mode is on and - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 32
32 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 33
Base unit backup batteries 2 rechargeable Ni-MH batteries are installed in the base unit at the time of shipment. These batteries can be used to supply power to the base unit in the event of a power failure. Before initial use: Remove the yellow insulation sheet before using the base unit. Base - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 34
power and the remaining battery power is too low, " " flashes and the base unit beeps. Additionally, the base unit's message indicator flashes. Panasonic Ni-MH battery performance when operating on backup battery power Operation In continuous use Not in use (standby) Operating time 3 hours max - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 35
• If your phone service provider requires additional devices in order to make and receive calls, such as a modem, you may still not be able to make and receive calls - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 36
1 Disconnect the telephone line cord (1). 2 Open the battery cover (2). 3 Install the batteries in the battery compartment (3). 4 Close the cover (4), then reconnect the telephone line cord (5). Note when setting up Note for connections • The AC adaptor must remain connected at all times. (It is - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 37
adaptor may cause it to become disconnected. Note for battery installation • Use the supplied rechargeable batteries. For replacement, we recommend using the Panasonic rechargeable batteries noted on page 9, 19. Note for battery charging • It is normal for the handset to feel warm during charging - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 38
Intelligent eco mode This feature automatically reduces handset power consumption by suppressing handset transmission power when the handset is close to the base unit. • When this feature is activated, is displayed. • Eco mode is turned off when the sound enhancer is activated (page 76). 38 | P - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 39
Controls Handset 1 Belt clip holes • The belt clip comes attached to the handset at the time of shipment. 2 Speaker 39 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 40
) 5 [FLASH] [TALK] 6 Dial keypad [*]: Temporary tone dialing [0]: ( ) Ringer off 7 Headset jack • This jack is used to connect an optional headset (page 11) or a user-supplied neckloop to the handset. You must set the "Headset type" setting to match the type of device connected (page 66). 8 [ ] (SP - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 41
13 [OFF] 14 [SLOW] (SLOW TALK) SLOW TALK indicator 15 [BOOST] BOOST indicator • Light off: Volume booster is turned off. Light in red: Volume booster is turned on. Note that when the BOOST indicator is lit in red, the volume booster feature is enabled and the product may emit sounds at very high - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 42
- [] REDIAL: View the redial list. - [] CID (Caller ID): View the caller list. Base unit 1 Charge contacts 2 Speaker 3 [RINGER OFF] RINGER OFF indicator [FLASH/CALL WAIT] 4 [LOCATOR/INTERCOM] • You can locate a misplaced handset by pressing [LOCATOR/INTERCOM]. 42 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 43
control) 9 [ERASE/MUTE] 10 [+]/[-] (VOLUME: Volume up/down) 11 [M1] (Memory dial 1) [M2] (Memory dial 2) [M3] (Memory dial 3) 12 [ ] (SP-PHONE: Speakerphone) SP-PHONE indicator ( ) 13 Message indicator 14 Microphone 15 [ ] (PLAY/STOP) New Message/Play indicator () 16 [ANSWER ON/OFF] ANSWER ON/OFF - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 44
Display icons Handset display items Item Meaning Within base unit range Out of base unit range Sound enhancer is on. (page 76) The line is in use. • When flashing: The call is put on hold. • When flashing rapidly: An incoming call is now being received. Speech booster is on. (page 57) Eco mode - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 45
Item - Meaning Tone control level (Tone 1-6 or Custom tone) Speakerphone is on. (page 69) Ringer volume is off. (page 71, 124) Silent mode is on. (page 124) Call sharing mode is off. (page 77) Alarm is on. (page 121) Handset number Battery level 45 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 46
Item Meaning Blocked call (page 83) In use Answering system is being used by another handset or the base unit. Line in use Someone is using the line. Base unit display items Item Meaning "Greeting only" is selected. Caller messages are not recorded. (page 156) Power backup mode is on. ( - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 47
Voice announcement language You can select the language used for the following features. - Answering system guidance - Talking Caller ID - Talking keypad and phonebook 1 [MENU] [#] [1] [1] [2] 2 [ ]: Select the desired setting. [SAVE] [OFF] • The setting will be applied in about 5 seconds. Date - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 48
Example: 9:30 [0] [9] [3] [0] 5 [*]: Select "AM" or "PM". 6 [SAVE] [OFF] Note: • When English is selected as the display language, 12-hour clock format is used. When Spanish is selected, 24-hour clock format is used. Recording your greeting message You can record your own greeting message instead - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 49
Other settings Dialing mode If you cannot make calls, change this setting according to your telephone line service. The default setting is "Tone". "Tone": For tone dial service. "Pulse": For rotary/pulse dial service. 1 [MENU] [#] [1] [2] [0] 2 [ ]: Select the desired setting. [SAVE] [OFF] 49 | - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 50
Accessibility Accessibility This product is designed to provide not only optimal volume, but optimal sound quality as well, ensuring that every call is heard loud and clear. Tone control This feature clarifies the voice of the person you are talking to, producing a more natural-sounding voice - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 51
can select a tone control setting while talking on the phone. There are two methods available. Using the [TONE handset display while talking. Note: • To select one of the "Custom tone" settings, follow the instructions in "Using the [MENU] key", page 51. Using the [MENU] key 1 Press [MENU] while - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 52
3 [ ]: Select the desired setting. [OK] • If you select "Custom tone", select the desired type. [OK] • The selected setting is shown on the handset display while talking. Base unit 1 Press and hold [TONE] for about 2 seconds while talking. 2 Press [+] or [-] repeatedly to select the desired - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 53
for each unit. WARNING • This feature is designed for users who are hard of hearing. If other users use the phone, be sure to turn this feature off. • Do not ), the product can output sound at up to 40 dB (KX-TGM420) or 50 dB (KX-TGM450). To prevent hearing damage, we recommend that you set this - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 54
Turning on the volume booster 1 Press [BOOST] while on a call. • The BOOST indicator lights in red. 2 Press [+] or [-] on the side repeatedly to select the desired volume. • The selected volume setting is shown on the handset display while talking. • The selected volume setting is used for future - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 55
on, volume booster turns on automatically when you make or answer a call. This feature is useful if the unit is used mainly by a user who is hard of hearing. 1 [MENU] [#] [7] [8] [2] 2 [ ]: Select the desired setting. [SAVE] [OFF] • If the volume booster is turned on, the BOOST indicator lights - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 56
Default Light off Turned off Receiver: 1-15 15 Speakerphone: 1-21 15 Headset: 1-15 15 Light in red Turned on KX-TGM420 series Receiver: 12-40 15 Speakerphone: 18-30 21 Headset: 12-40 15 KX-TGM450 series Receiver: 12-50 15 Speakerphone: 18-40 21 Headset: 12-50 15 56 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 57
Speech booster (making your voice louder) This feature allows you to increase the volume of your voice heard by the other party. This feature can be set for each handset. WARNING • The speech booster feature can be used to increase the volume of your voice heard by the other party. If this feature - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 58
entered for dialing, phonebook, and memory dial. The unit can announce numbers ([0] to [9]), special keys ([*], [#], and [FLASH]), and dialing pauses ([]). - Name or phone numbers when searching the phonebook, caller list, redial list, memory dial entries, and call block list. Base unit: - Name or - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 59
[SAVE] [OFF] Note: • If you dial a phone number quickly, the handset may not announce the dialed phone number correctly. For best results, dial slowly, and wait for the or using the answering system) - When another user is searching the phonebook, caller list, redial list, memory dial, or call block list - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 60
Key tones Use this procedure to change the volume of the tones that sound when you press keys on the handset and base unit, or to turn them off. The default setting is "Low". Includes confirmation tones and error tones, etc. This feature can be set for each unit. 1 For handset: [MENU] [#] [1] [6] - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 61
Indicator Status Flashing slowly - There are new messages. (page 139) - There are new voicemails. (page 160) - There are missed calls. (page 130) Setting the message indicator You can enable and disable the message indicator for each type of status. - "Incoming call" (default: On) - "New message" - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 62
than usual. Slow talk This feature slows down the speed of the other party's voice, which can make it easier to understand phone conversations, answering system messages, etc. Slow talk is available in the following situations. - When talking on outside calls (including conferences) - When playing - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 63
SLOW TALK indicator Status Light off Normal speed Light on Slow speed - When playing answering system messages, press [SLOW] on the handset or [SLOW TALK] on the base unit more than once. Switches between normal speed, slow speed, and slower speed. SLOW TALK indicator Light off Light on - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 64
neckloop to a handset and enjoy hands-free conversations. When talking on the phone, you can speak using the neckloop's microphone or the handset's microphone . • Refer to your hearing aid's operating instructions for details. 2 Hold the handset near your hearing aid when talking. 64 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 65
Connect the neckloop to the headset jack on the side of the handset. 2 Use the handset as normal. • Refer to your neckloop's operating instructions for details. • If your neckloop does not have a microphone, speak into the handset's microphone. • You can use volume booster (page 54), speech booster - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 66
Setting the headset type Set this setting to match the type of device connected. This feature can be set for each unit. "Headset" (default): Disables the handset's microphone. The connected headset is used for talking and listening. "Neckloop with Mic": Disables the handset's microphone. The - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 67
, you can switch between the receiver and the speakerphone by pressing [ ]. • In step 1, you can store the dialed phone number to the phonebook by pressing [SAVE]. Making a call using the redial list The last 5 phone numbers dialed are stored in the redial list (each 48 digits max.). 67 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 68
1 [] REDIAL 2 [ ]: Select the desired entry. 3 [TALK] Erasing a number in the redial list 1 [] REDIAL 2 [ ]: Select the desired entry. [ERASE] 3 [ ]: "Yes" [SELECT] [OFF] Adjusting the receiver or speaker volume Handset Press [+] or [-] on the side repeatedly while talking. • The available - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 69
Base unit Press [+] or [-] repeatedly while talking. Pause (for PBX/long distance service users) A pause is sometimes required when making calls using a PBX or long distance service. When storing a calling card access number and/or PIN in the phonebook, a pause is also needed (page 96). Example: If - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 70
You can turn the ringer off temporarily by pressing (left soft key). Using the base unit When a call is being received, the SP-PHONE indicator ( ) flashes rapidly. Additionally, the message indicator flashes rapidly if the base unit message indicator's "Incoming call" setting is enabled (page 61 - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 71
2 Speak into the microphone. 3 When you finish talking, press [ ]. Note: • While on a call, you can switch from the base unit to the handset: - Press [TALK] on the handset, then press [ ] on the base unit with the call sharing mode on (page 117). - If the handset is on the base unit, simply lift it. - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 72
One-touch ringer off Handset Press and hold [0] until the handset beeps to turn the ringer off. While the ringer is turned off, the handset will not ring for calls. • You can turn the ringer on again by pressing and holding [0] until the handset beeps. Base unit Press [RINGER OFF] to turn the ringer - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 73
3 To release hold, press [TALK]. • Another handset user can take the call by pressing [TALK]. • The base unit user can take the call by pressing [ ]. Note: • While an outside call is on hold, the SP-PHONE indicator ( ) on the base unit flashes. • After holding for 10 minutes, the call is - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 74
, see page 117. For call waiting or Call Waiting Caller ID service users To use call waiting or Call Waiting Caller ID, you must first subscribe with your phone service provider. This feature allows you to receive calls while you are already talking on the phone. If you receive a call while on the - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 75
2 To switch between calls, press [FLASH/CALL WAIT]. Note: • Please contact your phone service provider for details and availability of this service in your area. Temporary tone dialing (for rotary/pulse service users) Press [*] before entering access numbers which require tone dialing. 75 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 76
Handset sound enhancer This feature can improve sound clarity when the handset is used in an area where there may be interference. During an outside call, this feature is turned on automatically when necessary. • When this feature is turned on, is displayed. Handset noise reduction This feature - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 77
and base unit: • A maximum of 3 parties (including 1 outside party) can join a conversation using 2 extensions. (3-way conference) • To prevent other users from joining your conversations with outside callers, turn call sharing mode off (page 117). Transferring calls, conference calls Outside - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 78
*1 A conference call can be established using the handset only. Handset 1 During an outside call, press [MENU]. 2 [ ]: "Intercom" [SELECT] 3 [ ]: Select the desired unit. [SELECT] • If you select "Voice paging", the call will be switched from the ear-receiver mode to the speakerphone mode. 4 - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 79
• To put the outside call on hold: [MENU] [ ]: "Hold" [SELECT] To resume the conference: [MENU] [ ]: "Conference" [SELECT] • To cancel the conference: [MENU] [ ]: "Stop conference" [SELECT] You can continue the conversation with the outside caller. Base unit 1 During an outside call, - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 80
Intercom Intercom calls can be made: - between handsets - between a handset and the base unit Note: • When paging unit(s), the paged unit(s) rings for 1 minute. • If you receive an outside call while talking on the intercom, the interrupt tone sounds. - Handset: To finish intercom, press [OFF]. To - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 81
or base unit user answers your voice page. 3 When you finish talking, press [OFF]. Note: • You can also use the [INTERCOM] soft key, if displayed, to make intercom calls. • You cannot use voice paging if other units are in use. • Voice paging is not available when a range extender (KX-TGA405) is - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 82
Base unit 1 Press [LOCATOR/INTERCOM]. • All registered handsets ring. 2 When you finish talking, press [ ]. Answering an intercom call Handset 1 Press [TALK] to answer the page. 2 When you finish talking, press [OFF]. Base unit 1 Press [ ] to answer the page. 2 When you finish talking, press [ ]. 82 - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 83
, you can disconnect the current call and add the caller's phone number to the call block list. - When an outside call Blocked call" [SELECT] 2 Confirm the call block number and press [YES]. • The phone number is stored in the call block list, "Caller blocked" is displayed, and the call is disconnected. - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 84
by storing the desired items in the call block list beforehand (Caller ID subscribers only). - "Block a single number": The unit blocks calls from specific phone numbers stored in the call block list. - "Block range of numbers": The unit blocks calls that begin with a number stored in the call block - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 85
once*1 while caller information is being received. If the caller's phone number matches an entry in the call block list, the unit "No" in "Turning the first ring on and off" (page 88). Storing a single phone number Important: • We recommend storing 10 digits (including the area code). If only 7 - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 86
] Go to step 4. 3 [ ]: "Save call block" [SELECT] 4 [ ] "Yes" [SELECT] 5 Edit the phone number if necessary (24 digits max.). [SAVE] [OFF] Adding call blocked numbers manually 1 [MENU] [#] [2] [1] [7] 2 [ ]: "Block a single number" [SELECT] 3 [MENU] [ ]: "Add" [SELECT] 4 Enter the - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 87
[MENU] [ ]: "Add" [SELECT] 4 Enter the desired number (2-8 digits) [SAVE] [OFF] Blocking incoming calls that have no phone number You can block calls when no phone number is provided, such as private callers or out of area calls. 1 [MENU] [#] [2] [1] [7] 2 [ ]: "Block unknown CID" [SELECT - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 88
first ring for all calls will be heard, including calls from blocked phone numbers. "No": The first ring is muted for all calls. If this setting is selected, the unit will never ring for calls from blocked phone numbers. 1 [MENU] [#] [2] [1] [7] 2 [ ]: "One ring for blocked call - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 89
• After viewing, press [OFF] to exit. 4 To edit a number: [EDIT] Edit the number [SAVE] [OFF] To erase a number: [ERASE] [ ]: "Yes" [SELECT] [OFF] Note: • When editing, press the desired dial key to add digits and press [CLEAR] to erase digits. Erasing all call block numbers 1 [MENU] [#] - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 90
Phonebook You can add 100 names (16 characters max.) and phone numbers (24 digits max.) to the phonebook, and assign each 2 [ ]: "Add new entry" [SELECT] 3 Enter the party's name [OK] 4 Enter the party's phone number [OK] 5 [ ]: Select the desired group [SELECT] 2 times [OFF] 90 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 91
Note: • In step 3, you can switch the language for entering characters. Select the desired language. [OK] Entering characters Press the dial key that corresponds to the desired character. Press repeatedly to scroll through the available characters. The following operations are also available. - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 92
2 seconds after entering a character, the character is fixed and the cursor moves to the next space. Storing a redial list number to the phonebook Phone numbers of up to 24 digits can be stored in the phonebook. 1 [] REDIAL 2 [ ]: Select the desired entry [SAVE] 3 To store the name, continue - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 93
]: Select the desired entry. [MENU] • To edit the number: [ ]: "Edit" [SELECT] Press [EDIT] repeatedly until the phone number is shown in the desired format. [SAVE] [ ]: "Phonebook" [SELECT] Go to step 4. 3 [ ]: (ringer ID), if you have subscribed to Caller ID service. 93 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 94
Changing group names/setting ringer ID The default group name is "Group 1" to "Group 9". 1 [] [MENU] 2 [ ]: "Group" [SELECT] 3 [ ]: Select the desired group [SELECT] 4 To change group names [ ]: "Group name" [SELECT] Edit the name (10 characters max.). To set group ringer tone [ ]: - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 95
Finding and calling from a phonebook entry 1 [] 2 To scroll through all entries [ ]: Select the desired entry. To search by first character 1 Press the dial key ([0] to [9], or [#]) which contains the character you are searching for. 2 [ ]: Scroll through the phonebook if necessary. To search by - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 96
Editing entries 1 Find the desired entry (page 95). 2 [MENU] [ ]: "Edit" [SELECT] 3 Edit the name if necessary [OK] 4 Edit the phone number if necessary [OK] 5 [ ]: Select the desired group (page 93) [SELECT] 2 times [OFF] Erasing entries Erasing an entry 1 Find the desired entry (page - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 97
Yes" [SELECT] [OFF] Chain dial This feature allows you to dial phone numbers in the phonebook while you are on a call. This feature can be used bank account PIN that you have stored in the phonebook, without having to dial manually. 1 During an outside call, press [] . 2 [ ]: Select the - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 98
are also assigned to the base unit's memory dial keys ([M1], [M2], and [M3]). Adding phone numbers to memory dial keys By entering phone numbers: 1 Press and hold the desired memory dial key ([1] to [9]) [ADD] 2 [ ]: "Manual" [SELECT] 3 Enter the party's name (16 characters max.) [OK] 98 - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 99
4 Enter the party's phone number (24 digits max.). [OK] [SELECT] [OFF] From the phonebook: 1 Press and hold the desired memory dial key ([1] to [9]). [ADD] 2 [ ]: "Phonebook" [SELECT] 3 [ ]: Select the desired - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 100
4 Edit the phone number if necessary [OK] [SELECT] [OFF] Erasing an entry 1 Press and hold the desired memory dial key ([1] to [9]). [MENU] 2 [ ]: "Erase" [SELECT] 3 [ ]: "Yes" [SELECT] [OFF] Viewing - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 101
To confirm an entry, press the desired memory dial key ([M1] to [M3]). • The unit announces the name or phone number of the entry. To make a call, press and hold the desired memory dial key ([M1] to [M3]). • The speakerphone turns on. 101 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 102
Programming Menu list To access the features, there are 2 methods. Scrolling through the display menus 1 [MENU] 2 Press [] or [] to select the desired main menu. [SELECT] 3 Press [] or [] to select the desired item from the next sub-menus [SELECT] 4 Press [] or [] to select the desired - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 103
Note: • To exit the operation, press [OFF]. • In the following table, < > indicates the default settings. • In the following table, page number. indicates the reference • Display menu order and sub-menu may vary depending on your model. Display menu tree and direct command code table Main menu - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 104
Main menu: "Answering device" Sub-menu 1 Sub-menu 2 Settings Code Play new message - - #323 149 Play all messages - - #324 149 Erase all - message*1 - #325 140 Greeting Record greeting*1 - #302 137 Check greeting - #303 138 Pre-recorded*1 (Reset to pre-recorded greeting) - # - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 105
Submenu 1 New message alert*1 Settings Sub-menu 2 Settings Code Outgoing call On • On/Off #338 144 Outgoing call - • Notification to Outgoing call - Remote code Activate Base unit beep On #339 144 Ring count*1 Toll saver 2-7 rings #211 154 Recording - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 106
Submenu 1 Answer on*1 Answer off*1 Sub-menu 2 Settings Screen call • Handset Off Screen call Off • Base unit*1 - - - - Code #310 154 #*310 #327 135 #328 135 Main menu: "Voicemail access" Operation Code Code Listening to voicemail messages. #330 160 Main menu: "Intercom" - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 107
-menu 1 Sub-menu 2 Settings Code Date and - time*1 - #101 47 Memo alarm Alarm1-3 , #702 121 Once, Daily, Weekly Time adjustment* 1, *3 - Manual Main menu: "Memory dial" Operation Code Viewing the memory dial entry. Code #261 98 107 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 108
Main menu: "Settings" Sub-menu 1 Sub-menu 2 Settings Code Ring Ringer Off-6 #160 - adjustment volume (Incoming) • Handset Ringer Off-10 #*160 - volume (incoming) • Base unit*1 Intercom ringer volume • Handset 1-6 #175 - Intercom 1-10 #*175 ringer volume • Base unit - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 109
Sub-menu 1 Sub-menu 2 Settings Code Ringer tone #161 (Incoming) • Handset *4,*5,*6 Ringer tone #*161 (Incoming) • Base unit *1,*4,*6 Intercom #163 ringer tone • Handset *4,*5,*6 Intercom #*163 ringer tone • Base unit *1,*4,*6 Silent mode On/Off • - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 110
Sub-menu 1 Sub-menu 2 Settings Start/End • Select group Group 1-9 Silent mode On/Off • Base unit*1 • On • Start/End • Select group Group 1-9 Code #237 125 #241 125 #*238 124 #*237 125 #*241 125 110 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 111
Sub-menu 1 Sub-menu 2 Settings Audio settings Talking dial • Handset Low High Talking dial • Base unit*1 Low High Talking caller ID • Handset Off Talking caller ID • Base unit*1 On Auto boost On Boost speech On Key tone • Handset Off High Code - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 112
time*1 - #101 47 Memo alarm • Alarm 1-3 Once Daily Weekly #720 121 Time *1, *3 Manual Key detector Change settings *7 name *1 • 1: Add new device (for Detector1) *8 Detector1 #6561 - Detector2 *9 #6562 *9 Detector3* #6563 9 *9 Detector4 - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 113
Sub-menu 1 Sub-menu 2 Settings • 2: Add Registration - new device (for Detector2) • 3: Add new device (for Detector3) • 4: Add Deregistrati - new device on (for Detector 4) Call block*1 Block a - single number Block range - of numbers Code #6571 #6572 *9 # 6573*9 #6574 *9 - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 114
Sub-menu 1 Sub-menu 2 Settings Code Block Block #240 85 unknown CID (CID: Caller ID) One ring for blocked call No #173 88 Memory dial - - #261 98 Record - greeting*1 - #302 137 Voicemail Save VM - #331 158 access#*1 (VM: Voicemail) VM Tone detect*1 On - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 115
Sub-menu 1 Sub-menu 2 Settings Handset - - name Display name - On Message indicator Handset • Incoming Off call Handset • New message Off Handset • New VM Off Handset • Missed call On Handset • Alarm Off Code #104 126 #105 127 #278 61 115 | P - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 116
Sub-menu 1 Sub-menu 2 Settings Base unit*1 • Incoming Off call Base unit*1 • New Off message Base unit*1 • New VM Off Base unit*1 On • Missed call Caller ID edit (Caller ID number auto edit) - Off Auto talk*10 - On Set tel line Set dial mode*1 - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 117
Sub-menu 1 Sub-menu 2 Settings Code Set flash 80 ms #121 74 time*1, *11 90 ms 100 ms 110 ms 160 ms 200 ms 250 ms 300 ms 400 ms 600 ms 900 ms Set line mode*1, *12 A #122 - Call sharing*1 - Off #194 77 Registration Register handset - #130 127 Deregistrati - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 118
> #786 66 Neckloop with Mic Neckloop w/o Mic Change language Display #110 46 Español Announcem #112 47 ent*1 Español Main menu: "Customer support" Operation Code Code Displaying customer support Web address #680 - 118 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 119
each time caller information including date and time is received. To turn this feature on, select "Caller ID auto". To turn this feature off, select "Manual". (Caller ID subscribers only) To use this feature, set the date and time first (page 47). *4 If you subscribe to a distinctive ring - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 120
have the key detector (KX-TGA20). Read the installation manual for more information on the key detector. *8 For models with supplied key detectors, the display shows "1: Detector1". *9 If you register 2 or more key detectors. *10 If you subscribe to a Caller ID service - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 121
Alarm An alarm sounds at the set time for 1 minute and repeats 5 times at 5 minute intervals (snooze function). You can also configure the alarm to display a text memo. You can set 3 separate alarms for each handset. Each alarm can be set to sound once, daily, or weekly. When an alarm sounds, the - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 122
"Once" An alarm sounds once at the set time. "Daily" An alarm sounds daily at the set time. Go to step 5. "Weekly" Alarm sounds weekly at the set time(s). 4 Proceed with the operation according to your selection in step 3. Once: Enter the desired month and date. [OK] Weekly: [ ]: Select the - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 123
• If you select one of the ringers ("Ringer 1" to "Ringer 5"), select the desired frequency ("Frequency 1" to "Frequency 6"). • We recommend selecting a different ringer tone from the one used for outside calls and intercom calls. 9 [ ]: Select the desired snooze setting. [SAVE] 10 [SELECT] [OFF] - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 124
Silent mode Silent mode allows you to select a period of time during which the handset and/or base unit will not ring for outside calls. This feature is useful for time periods when you do not want to be disturbed, for example, while sleeping. Silent mode can be set for each unit. Using the - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 125
• If you select "Off", press [OFF] to exit. 3 Enter the desired hour and minute you wish to start this feature. 4 [*]: Select "AM" or "PM". [OK] 5 Enter the desired hour and minute you wish to end this feature. 6 [*]: Select "AM" or "PM". 7 [SAVE] [OFF] Changing the start and end time 1 For - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 126
2 [ ]: Select the desired groups. [SELECT] • "" is displayed next to the selected group numbers. • To cancel the selected group: [ ]: Select the group. Press [SELECT] again. "" disappears. 3 [SAVE] [OFF] Other programming Changing the handset name The default handset name is "Handset 1" to " - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 127
Displaying the handset name You can select whether or not the handset name is displayed in standby mode. The default setting is "Off". 1 [MENU] [#] [1] [0] [5] 2 [ ]: Select the desired setting [SAVE] [OFF] Registering a unit Operating additional units Additional handsets Up to 6 handsets can be - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 128
1 Handset: [MENU] [#] [1] [3] [0] 2 Base unit: Press and hold [LOCATOR/INTERCOM] for about 5 seconds. • If all registered handsets start ringing, press [LOCATOR/INTERCOM] again to stop, then repeat this step. 3 Handset: Press [OK], then wait until a long beep sounds. Deregistering a handset A - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 129
Important: • This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your phone service provider for details. Caller ID features When an outside call is being received, the caller information is displayed. Caller information for the last - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 130
units: - A handset is replaced on the base unit or charger. - Pressing [OFF] on a handset. Phonebook name display When caller information is received and it matches a phone number stored in the phonebook, the stored name in the phonebook is displayed and logged in the caller list. 130 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 131
This feature lets you know who is calling without looking at the display. To use this feature, you must: - subscribe to a Caller ID service of your phone service provider. - turn this feature on (page 111). When caller information is received, the handsets and/or base unit announce the caller's name - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 132
call. 3 To call back, press [TALK]. To exit, press [OFF]. Note: • If the entry has already been viewed or answered, "" is displayed. Editing a caller's phone number You can edit a phone number in the caller list by removing its area code and/or the long distance code "1". 1 [] CID 132 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 133
3 [ ]: "Edit" [SELECT] 4 Press [EDIT] repeatedly until the phone number is shown in the desired format. 5 [TALK] Caller ID number auto same format as the edited number. - After the call has ended, the caller's phone number is displayed in the same format as the edited number, when reviewed from the - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 134
information without dialing the area code. To activate this feature, you must edit an entry in the caller list, then call that number. After that, phone numbers from that caller's area code are edited automatically. This feature can be set for each unit (page 116). The default setting is "On". Note: - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 135
Answering System Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting "Greeting only" as the recording time setting ( - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 136
- The message counter and the ANSWER ON/OFF indicator ( ) on the base unit flashes if the answering system is turned on. - If you use the pre-recorded greeting message, the unit automatically switches to another pre-recorded greeting message asking callers to call again later. - If you recorded your - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 137
Note for base unit and handset: • When the answering system is turned on, - the ANSWER ON/OFF indicator ( unit lights up. ) on the base - the message counter on the base unit displays the total number of messages (old and new). Greeting message When the unit answers a call, a greeting message - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 138
4 Press [STOP] to stop recording. [OFF] Using a pre-recorded greeting message The unit provides 2 pre-recorded greeting messages: - If you reset to pre-recorded greeting or do not record your own greeting message, the unit plays a pre-recorded greeting asking callers to leave a message. - If the - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 139
Listening to messages Important: • When using the base unit or handset to listen to messages, the noise reduction feature (page 76) is activated automatically in spite of the setting ( is not displayed). Using the base unit When new messages have been recorded: - The new message/play indicator () - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 140
Operating the answering system during playback Key [+] or [-] [] [] [] (STOP) [ERASE/ MUTE] Operation Adjust the speaker volume Repeat message*1 Skip message Stop playback Erase currently playing message *1 If pressed within the first 5 seconds of a message, the previous message is played. - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 141
1 To listen to new messages: [MENU] [#] [3] [2] [3] To listen to all messages: [MENU] [#] [3] [2] [4] 2 When finished, press [OFF]. Note: • To switch to the receiver, press [ ]. • You can also use the [PLAY] soft key, if displayed, to play new messages. Operating the answering system [MENU] [ ]: " - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 142
Key Operation [4] Play new messages [5] Play all messages [6] Play greeting message [7] [6] Record greeting message [8] Turn answering system on [PAUSE] Pause message*2 [9] or [STOP] Stop recording Stop playback [0] Turn answering system off [*] [4]*3 Erase currently playing - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 143
[SELECT] Editing the number before calling back 1 Press [PAUSE] during playback. 2 [ ]: "Edit & Call" [SELECT] 3 Press [EDIT] repeatedly until the phone number is shown in the desired format (page 132). [TALK] Erasing all messages 1 [MENU] [#] [3] [2] [5] 2 [ ]: "Yes" [SELECT] [OFF] 143 - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 144
Select the desired setting. [SAVE] [OFF] New message alert by a call This feature allows you to receive a notification by phone when new messages are recorded. The base unit calls a phone number you specify. You can then operate the answering system remotely to listen to the new message. To use - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 145
after the unit starts to call. The unit will not retry the call even if the call is not answered. Storing a phone number to which the unit makes an alert call From the phonebook: 1 [MENU] [#] [3] [3] [8] 2 [ ]: "Notification to" [SELECT] [ADD] 3 [ ]: "Phonebook" [SELECT] 4 [ ]: Select the - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 146
By entering a phone number: 1 [MENU] [#] [3] [3] [8] 2 [ ]: "Notification to" [SELECT] [ADD] 3 [ ]: "Manual" [SELECT] 4 Enter the desired name (16 characters max.). [OK] 5 Enter the desired number (24 digits max.). [OK] [SELECT] [OFF] Turning on/off the new message - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 147
] 4 Edit the name if necessary (16 characters max.). [OK] 5 Edit the phone number if necessary (24 digits max.). [OK] [SELECT] [OFF] Erasing the set phone number 1 [MENU] [#] [3] [3] [8] 2 [ ]: "Notification to" [SELECT] 3 [MENU] [ ]: "Erase" [SELECT] 4 [ ]: "Yes" [SELECT] [OFF - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 148
Activating/inactivating the remote access code to play messages If you activate this feature, you must enter the remote access code (page 150) to play the new message from the new message alert call. This is so that unauthorized parties cannot listen to your messages. The default setting is " - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 149
Listening to messages After you answer the new message alert, you can listen to the messages as follows. When the remote access code is set to "Inactivate": Press [4] to play the new message during the announcement. When the remote access code is set to "Activate": 1 Enter the remote access code - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 150
Remote operation Using a touch-tone phone, you can call your phone number from outside and access the unit to listen to messages or change answering system settings. The unit's voice guidance prompts you to press certain - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 151
2 on "Remote access code", page 150. • The entered remote access code is deleted. Using the answering system remotely 1 Dial your phone number from a touch-tone phone. 2 After the greeting message starts, enter your remote access code. 3 Follow the voice guidance prompts as necessary or control the - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 152
When the Spanish voice guidance is selected To start the voice guidance, press [9]. The voice guidance announces the available remote commands (page 152). Note: • If you do not press any dial keys within 10 seconds after a voice guidance prompt, the unit disconnects your call. Remote commands - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 153
is played. *2 For English voice guidance only *3 For Spanish voice guidance only Turning on the answering system remotely 1 Dial your phone number from a touch-tone phone. 2 Let the phone ring 15 times. • A long beep is heard. 3 Enter your remote access code within 10 seconds after the long beep - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 154
(using a handset): [MENU] [#] [*] [3] [1] [0] 2 [ ]: Select the desired setting. [SAVE] [OFF] Number of rings before the unit answers a call You can change the number of times the phone rings "Ring count" before the unit answers calls. You can select 2 to 7 rings, or "Toll saver". 154 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 155
there are no new messages. If you call your phone from outside to listen to new messages (page 151), you know that there are no new messages when the phone rings for the 3rd time. You can then hang up without being charged for the call. 1 - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 156
Selecting "Greeting only" You can select "Greeting only" which sets the unit to announce a greeting message to callers but not record messages. Select "Greeting only" in step 2 on "Caller's recording time", page 156. Note: • When you select "Greeting only": - If you do not record your own message, - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 157
unit's answering system you may also have voicemail service from your phone service provider. Voicemail is an answering service that may be offered by your phone service provider. This service can also record calls when you are unavailable to answer the phone or when your line is busy. Messages are - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 158
a new voicemail is received (page 61). Storing the voicemail (VM) access number In order to listen to your voicemail messages, you must dial your phone service provider's voicemail access number. Once you have stored your voicemail access number, you can dial it automatically (page 160). 1 [MENU - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 159
the voicemail access number 1 [MENU] [#] [3] [3] [1] 2 Press and hold [CLEAR] until all digits are erased. [SAVE] [OFF] Voicemail (VM) tone detection Your phone service provider sends special signals (sometimes called "voicemail tones" or "stutter tones") to the unit to let you know you have new - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 160
desired setting. [SAVE] [OFF] Listening to voicemail messages When new messages have been recorded: - "Voicemail msg. via phone co." is displayed if message indication service is available. - The message indicator flashes slowly if the handset or base unit message indicator's "New VM" setting is - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 161
1 [MENU] [#] [3] [3] [0] • The speakerphone turns on. 2 Follow the pre-recorded instructions. 3 When finished, hang up. Note: • You can also use the [ACCESS] soft key, if displayed, to play new voicemail messages. • If the handset still indicates - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 162
Wall mounting Note: • Make sure that the wall and the fixing method are strong enough to support the weight of the unit. 1 Lead the AC adaptor cord and telephone line cord through the hole in the wall mounting adaptor in the direction - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 163
A AC adaptor cord 3 Insert the hooks on the wall mounting adaptor into holes (A) and (B) on the base unit. 163 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 164
4 Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks into place. 164 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 165
5 Mount the unit on a wall then slide down to secure in place. A AC adaptor cord • This product is compliant with the following wall phone plate sizes (2 types). B 2 83 mm (3 1/4 inches) C 102 mm (4 inches) 165 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 166
Fit the slots of the unit onto the corresponding wall phone plate tabs for (D) and (E) respectively. 166 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 167
To remove the wall mounting adaptor While pushing down the release levers (1), remove the adaptor (2). 167 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 168
Error messages Display message Cause/solution Ask phone • You have not stored the voicemail company for VM access number. Store the number access # (page 158). Busy • The called unit is in use. • Other - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 169
Display message Cause/solution Invalid • There is no handset registered to the base unit matching the handset number you entered. • The handset is not registered to the base unit. Register the handset (page 127). Main unit no power or No link. Reconnect base AC adaptor. • Confirm the base unit - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 170
Requires subscription to Caller ID. Use rechargeable battery. Cause/solution • You must subscribe to a Caller ID service. Once you receive caller information after subscribing to a Caller ID service, this message will not be displayed. • A wrong type of battery such as alkaline or manganese was - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 171
Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit the base unit, and then insert them into the base unit again. General use Problem Cause/solution The handset does not turn on even after installing charged batteries. • Place - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 172
Problem I cannot hear a dial tone. Cause/solution 27). • Unplug the base unit's AC adaptor to the line to a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 173
Problem Cause/solution The indicator on the handset or base unit flashes slowly. • New messages have been recorded. Listen to the new messages (page 149). • New - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 174
Accessibility Problem Cause/solution I cannot search the phonebook, caller list, redial list, memory dial, or call block list. • Other units are in use and the system is busy. Try again later. The unit does not announce names or phone numbers when I search the phonebook, caller list, etc. • - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 175
Problem heard. Cause/solution I cannot use the • Other units are in use and the slow talk feature. system is busy. Try again later. When using a neckloop, - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 176
that your voice is very quiet or sounds far away. Cause/solution Menu list Problem Cause/solution The display is in a • Change the display language language I cannot (page 46). read. I cannot register a handset to a base unit. • The maximum number of - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 177
Battery recharge Problem The handset beeps and/or flashes. I fully charged the batteries, but - still flashes, Cause/solution • Battery charge is low. Fully charge the batteries (page 28). • - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 178
Making/answering calls, intercom Problem Cause/solution is displayed. • The handset is from sources of interference. • Move closer to the base unit. • If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 179
Problem Cause/solution The handset does not ring. • The ringer volume is turned off. Adjust the ringer volume (page 71, 108). • Silent mode is turned on. - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 180
• Voice paging is not available when a range extender (KX-TGA405) is registered to the base unit. Caller ID/Talking Caller ID Problem Cause/solution Caller information is not displayed. • You must subscribe to Caller ID service. Contact your phone service provider for details. • If your unit is - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 181
Problem Caller information is displayed or announced late. Cause/solution telephone line jack, plug the unit directly into the wall jack. • If you use a DSL/ADSL service the other equipment and try again. • Depending on your phone service provider, the unit may display or announce the caller's - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 182
Problem Cause/solution Caller information is not announced. • The handset or handset are having an intercom call, your handset does not announce caller information. The caller list/incoming phone numbers are not edited automatically. • The Caller ID number auto edit feature is turned off. Turn - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 183
the time. Set the time adjustment to "Manual" (off) (page 47). The 2nd caller's • In order to use Caller ID, call information is waiting, or Call Waiting Caller ID not displayed (CWID), you must first contact your during an phone service provider and outside call. subscribe to the desired - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 184
Problem Cause/solution The unit does not record new messages. • The answering system is turned off. Turn it on (page 136). • The message memory is full. Erase unnecessary messages (page 141). • The recording time is set to "Greeting only". Change the setting (page 156). • Your phone service - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 185
Problem I cannot operate the answering system remotely. The unit does not emit the specified number of rings. Cause/solution • The remote access code is not set. - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 186
. To listen to the message, dial the voicemail number provided by your phone service provider (for most cases, this will be your own phone number), and follow the voice instructions. Depending on your phone service provider, you may need to remove all messages from your voice mailbox to - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 187
Liquid damage Problem Cause/solution Liquid or other • Disconnect the AC adaptor and the batteries and charge fully before use. If the unit does not work properly, contact an authorized service center. Caution: • To avoid permanent damage, do not use a microwave oven to speed up the drying process. - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 188
FCC and other information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------. If requested, this number must be provided - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 189
network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone to make necessary modifications to maintain uninterrupted service. If trouble is experienced with this equipment, for repair or - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 190
problem is resolved. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service as defined by the FCC in 47 CFR Section 68.316. When you hold the phone to your ear, noise might be heard in your Hearing Aid. Some Hearing Aids are - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 191
(2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this phone. CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 192
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 193
- Consult the dealer or an experienced radio/TV technician for help. Some cordless telephones operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV or VCR. If - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 194
Notice: • FCC ID can be found inside the battery compartment or on the bottom of the units. Compliance with TIA-1083 standard: Telephone handsets identified with this logo have reduced noise and interference when used with T-Coil equipped hearing aids and cochlear implants. 194 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 195
Charge only mode The charge only mode is the dedicated mode to charge the backup batteries of the base unit. Do not use this mode if it is unnecessary because all functions except the base unit's battery charge is disabled with this feature on. Leave all the registered handsets on the chargers - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 196
5 Insert batteries. • The batteries are started to be charged. Note: • If the message counter is still on when you release the keys, the base unit is not in the charging only mode. Repeat from step 1. To deactivate the charge only mode: - Press any key. - 24 hours passed after activating the - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 197
, Phone, A/V products, TV, Computers & Networking, Personal Care, Home Appliances, Headphones, Batteries, Backup Chargers & more... Customer Services Directory For Product Information, Operating Assistance, Parts, Owner's Manuals, Dealer and Service info go to http://shop.panasonic.com/support For - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 198
Products Limited Warranty Limited Warranty Coverage (For USA Only) If your product does not work properly because of a defect in materials or workmanship, Panasonic Corporation of North America (referred to as "the warrantor") will, for the length of the period indicated on the chart below, which - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 199
cosmetic parts (cabinet). This warranty only applies to products purchased and serviced in the United States. This warranty is extended only to the at http://shop.panasonic.com/support When shipping the unit, carefully pack, include all supplied accessories listed in the Owner's Manual, and send it - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 200
damage, modification, introduction of sand, humidity or liquids, commercial use such as hotel, office, restaurant, or other business or rental use of the product, or service by anyone other than a 200 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 201
Center or other Authorized Servicer, or damage that is attributable to acts of God. THERE ANY BREACH OF THIS WARRANTY. (As examples, this excludes damages for lost time, travel to and from the servicer, loss of or damage to media or images, data or other memory or recorded content. The items listed - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 202
with this product develops during or after the warranty period, you may contact your dealer or Service Center. If the problem is not handled to your satisfaction, then write to: Consumer Affairs Department Panasonic Corporation of North America 661 Independence Pkwy Chesapeake, VA 23320 PARTS AND - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 203
Waiting Caller ID, 74 Caller ID number auto edit, 133 Caller ID Service, 129 Caller list, 132 Caller list edit, 132 Chain dial, 97 CID (Caller ID), 132 Conference calls, 77 Contrast, 114 Control type, 41 Customer support, 118 D Date and time, 47 Deregistration, 128 Dialing mode, 49 direct - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 204
Groups, 93 H Headset type, 66 I Intercom, 80 Intercom call (Base unit), 82 Intercom call (Handset), 81 K Key detector, 9 Key tone, 60 L Language, 46 line mode, 117 Listening to messages, 139 M Making calls, 67 Memory dial, 98 Message indicator, 60 Missed calls, 130 Mute, 73 N Name, 126 204 | P a g e - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 205
ID, 94 Rotary/pulse service, 75 S Silent mode, 124 Sound enhancer, 76 Speaker, 39 SP-PHONE (Speakerphone), 40 T Talking Caller ID, 131 Talking dial, 58 Temporary tone dialing, 75 Time adjustment, 107 Toll saver, 155 Tone control, 50 Transferring calls, 77 Troubleshooting, 171 TTY, 197 Turning - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 206
unit. 3 Check if telephone line cord is connected. 4 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 5 Read troubleshooting page in the Operating Instructions. Visit our Web site: http://shop.panasonic.com/support • FAQ and troubleshooting hints are available. - Panasonic KX-TGM420W | KX-TGM420 Large Print Operating Manual - Page 207
(found on the bottom of the base unit) Name and address of dealer Attach your purchase receipt here. Panasonic Corporation of North America Two Riverfront Plaza, Newark, NJ 07102-5490 © Panasonic Corporation 2016 Printed in Malaysia *PNQX7794YA* *PNQX7794YA* PNQX7794YA PT0416YK1027 207 | P a g e
![](/manual_guide/products/panasonic-kxtgm420w-kxtgm420-large-print-operating-manual-3bd20ea/1.png)
Operating Instructions
Amplified Cordless Telephone with Digital
Answering Machine
Model No.
KX-TGM420
KX-TGM450
Before initial use, see “Getting Started” on
page 27.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using
the unit and save them for future reference.
For assistance, visit our Web site:
http://shop.panasonic.com/support for customers in
the U.S.A.
Please register your product: