Panasonic KXTGA242W KXTG2431 User Guide

Panasonic KXTGA242W - 2.4 HS FOR TG2431/2W Manual

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  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 1
    is KX-TG2431. Operating Instructions 2.4 GHz Digital Cordless Answering System Model No. KX-TG2431 2.4 GHz Digital Cordless Answering System with Dual Handsets Model No. KX-TG2432 This unit is compatible with Caller ID. To use this feature, you must subscribe to the appropriate service offered
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 2
    instructions KX-TG2432 only 24 Copying an item 24 Copying all items 25 Caller ID Service Using Caller ID service KX-TG2431 users 30 For KX-TG2432 users 31 Transferring a call (KX-TG2432 only) . . 32 Conference calls (KX-TG2432 only) . . . 32 Programmable Settings Guide Customer support 39
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 3
    mounting 52 Base unit 52 Charger unit (KX-TG2432 only) . . . . 54 Error messages 55 Troubleshooting 56 General use 56 Programmable settings 56 failure 60 Important information about subscription services 61 FCC and other information 62 openLCR service for the Caller IQ feature 64 Technical
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 4
    : openLCR, openLCR.com, and the openLCR logo are the trademarks of openLCR.com, Inc. Your phone KX-TG2431 KX-TG2432 L References in these operating instructions to the "charger" and to the "other handset" are for KX-TG2432 users only. 4 For assistance, please call 1-800-211-PANA (7262).
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 5
    6 Belt clip 7 Charger unit Order number PQLV19Z PQJA10075Z Quantity KX-TG2431W 1 1 KX-TG2431G 1 1 KX-TG2432W 2 1 KX-TG2432B 2 1 PQKL10067Z1 1 - 1 - PQKL10067Z2 - - - 1 PQKL10067Z5 - 1 - - HHR-P105 1 1 2 2 PQYNTG2421WR 1 - 2 - PQYNTG2431GR - 1 - - PQYNTG2432BR
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 6
    or water. D. If the unit does not work normally by following the operating instructions. Adjust only controls covered by the operating instructions. Improper adjustment may require extensive work by an authorized service center. E. If the unit has been dropped or physically damaged. F. If the unit
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 7
    overheat and cause burns. L Charge the battery(ies) provided with or identified for use with this product only in accordance with the instructions and limitations specified in this manual. WARNING: L To prevent the risk of fire or electrical shock, do not expose this product to rain or any type of
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 8
    Introduction For best performance Base unit location/noise The base unit and handset use radio waves to communicate with each other. For maximum distance and noise-free operation, we recommend the following: L Placing the unit away from electrical appliances such as a TV, personal computer or
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 9
    the AC adaptor cord. Hooks To single-line telephone jack (RJ11C) Telephone line cord To power outlet (120 V AC, 60 Hz) AC adaptor Charger unit (KX-TG2432 only) To power outlet (120 V AC, 60 Hz) AC adaptor Hooks Bottom of the charger Fasten the AC adaptor cord to prevent it from
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 10
    telephone line or to the same telephone jack using the Panasonic KX-J66 Tadaptor. Emergency power can be supplied to the unit by connecting a Panasonic battery back-up power supply noted on page 5. If you subscribe to an xDSL service L Please attach a noise filter (contact your xDSL provider) to the
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 11
    completed" is displayed when the battery has been fully charged. The CHARGE indicator will remain lit. Base unit CHARGE indicator Charger unit (KX-TG2432 only) Battery strength You can confirm the battery strength on the handset display. Battery icon 5 6 7 8 Battery strength Fully charged Medium
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 12
    after a few phone calls even when you have fully charged the battery. - "Recharge battery" - 7 (flashing) - "Charge for 6h" -8 L Use only the rechargeable Panasonic battery noted on page 5. 1 Press the notch on the cover firmly and slide it as indicated by the arrow. 2 Replace the old battery with
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 13
    Preparation Controls and displays Controls Base unit A B C DE F G H IJ K L KX-TG2432 KX-TG2431 M N OP QR A {LOCATOR/INTERCOM 1} B {LOCATOR/INTERCOM 2} C {LOCATOR/INTERCOM} D {} (Skip) F Antenna G Speaker H {ERASE} I {GREETING REC} (Recording) J {STOP} K {GREETING CHECK
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 14
    Ringer indicator Message indicator J Receiver K Display L {MENU} M {OFF} N {MUTE} {CLEAR} O {HOLD} {INTERCOM} P Microphone Q Charge contacts Charger unit (KX-TG2432 only) A I J K L B B M N A Charge contacts B CHARGE indicator Using the navigator key O The handset navigator key can be used
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 15
    no function. Rcvd Kcalls Phone book L Soft key examples: Display function Action Rcvd calls Enters caller list Conf Establishes a conference call*1 *1 KX-TG2432 only Backlit display and handset keypad The handset display and dialing buttons will light for a few seconds after pressing any
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 16
    calls are received, Caller ID will automatically adjust the date and time (including daylight saving time). L If you have not set the date and time manually, Caller ID will not adjust the date and time. L You can turn this feature off (page 39). 5 Select "AM" or "PM" by pressing {AM/ PM
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 17
    } or place the handset on the base unit or charger. Note: L "Line in use" is displayed when someone is talking on the other handset (KX-TG2432 only) or another phone. To adjust the receiver volume 3 levels (high/medium/low) are available. While using the receiver, press {V} or {^} repeatedly. To
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 18
    Making/Answering Calls To make a call using the redial list The last 5 phone numbers dialed are stored in the redial list. 1 Press {REDIAL}. L The last number dialed will be displayed. 2 Press {V} or {^} repeatedly to display the desired number. L To delete the displayed number, press {CLEAR}. L To
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 19
    on hold. KX-TG2431: Press {HOLD} during an outside call. L "Hold" will be displayed. L To return to the call, press {C} or {s}. KX-TG2432: 1 {C} or {s}. Note: L "Line on hold" will be displayed on the other handset (KX-TG2432 only). L If another phone is connected on the same line (page 10), you
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 20
    during a call. You can also turn this feature on or off manually. 1 Press {MENU} during an outside call. 2 Press {2} be shortened (page 12). Call share (KX-TG2432 only) When the other handset is on an an extension call, or accessing optional telephone services such as Call Waiting. Example: Talk 00
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 21
    users) You can temporarily switch the dialing mode to tone when you need to access touch tone services (for example, answering services, telephone banking services, etc.). Press {*} (TONE) before entering access numbers which require tone dialing. Note: L The dialing mode will return to pulse
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 22
    Phonebook Using the phonebook The handset phonebook allows you to make calls without having to dial manually. You can add 50 names and phone numbers to the handset phonebook and search for phonebook entries by name. Adding items to the phonebook 1 Press {
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 23
    Phonebook Calling someone in the phonebook Phonebook items can be searched for alphabetically by scrolling through the phonebook items. 1 Press {Phonebook}. L For quick search, you can skip to step 3. 2 Press {Search}. 0-9=Name search dB=Scroll list 3 Press {V} or {^} repeatedly to display the
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 24
    as necessary (page 20). L If you have rotary or pulse service, you need to press {*} before pressing {MENU} in step 1 to change the dialing mode temporarily to tone. Copying phonebook items (KX-TG2432 only) You can copy one or all of the phonebook items of one
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 25
    Copying all items 1 Press {MENU}. 2 Scroll to "Copy phonebook" by pressing {V} or {^}, then press {>}. 3 Scroll to "Copy all items" by pressing {V} or {^}, then press {>}. L When all items have been copied, "Complete" will be displayed. L The destination handset display will show "Phonebook
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 26
    receive caller information, the following will be displayed: "Out of area": The caller dialed from an area which does not provide Caller ID service. "Private caller": The caller requested not to send caller information. "Long distance": The caller called you long distance. L If the unit is connected
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 27
    , "New message" will be displayed in place of "missed calls". Caller ID Service Note: L You can also press {Rcvd calls} to enter the caller list. . (For example, you may have to delete "1" and the area code.) L KX-TG2432 only: Each handset has its own caller list. If you viewed the caller list
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 28
    Caller ID Service Editing a caller's phone number before calling back You can edit a phone number in the caller list by removing its area code and/or the long
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 29
    that you have no missed calls. 1 Press {V} or {^} to enter the caller list. 2 Press {All erase}. L To cancel erasing, press {No}. 3 Press {Yes}. Caller ID Service For assistance, please call 1-800-211-PANA (7262). 29
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 30
    a handset and the base unit (and between 2 handsets, KX-TG2432 only). Note: L If you have difficulty hearing the OFF}, then press {C} or {s}. L You cannot change the ringer tone for intercom calls. For KX-TG2431 users From the handset to the base unit 1 Handset: Press {INTERCOM}. L The base unit
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 31
    Intercom Features For KX-TG2432 users Call the desired unit by selecting the extension number, shown in the upper right of each handset's display. The base unit's extension number
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 32
    Intercom Features Transferring a call (KXTG2432 only) Outside calls can be transferred from one handset to the other. 1 During an outside call, press {INTERCOM}. L The call will be put on hold. 2 To page the other handset, press {handset[1]} or {handset[2]}. 3 Wait for the paged party to answer. L
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 33
    Programmable Settings Guide to handset programming For your reference, a chart of . Main menu Message play Ringer setting Date and time*3 Voice enhancer Caller IQ*1 Copy phonebook*4 Customer support Initial setting Sub-menu 1 - Ringer volume Ringer tone Interrupt tone - - View Info.?*2 Get new
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 34
    *2 "Activate CIQ?" is displayed if you have not subscribed to openLCR service. "Turn CIQ on?" is displayed when Caller IQ is turned off. , you will not need to program the same item using the other handset (KX-TG2432 only). *4 KX-TG2432 only. Note: L To exit programming, press {OFF} at any time
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 35
    L If the ringer volume has been turned off, the handset will not ring. 5 Press {Save}, then press {OFF}. Note: L If you subscribe to a distinctive ring service (such as IDENTA-RING), select a tone (Tone 1 to 3). If you select a melody, you will not be able to distinguish lines by their ringers. L If
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 36
    {V} or {^}, then press {>}. 4 Press {V} or {^} repeatedly to select "On" or "Off". 5 Press {Save}, then press {OFF}. Note: L If you subscribe to Caller ID service and want to view the caller's information on the handset display after lifting up the handset to answer a call, turn off this feature
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 37
    English. Dialing mode If you cannot make calls, change this setting depending on your telephone line service. "Tone" (default): For tone dial service. "Pulse": For rotary pulse dial service. 1 Press {MENU}. 2 Scroll to "Initial setting" by pressing {V} or {^}, then press {>}. 3 Scroll to "Set tel
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 38
    unit. Important: L Make sure the base unit is not being used. L Have the handset and base unit near each other when re-registering the handset. L KX-TG2432 only: Confirm the extension number of the handset which has lost the communication by placing the handset on the base unit or charger. If
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 39
    time manually first (page 16). Customer support The handset can display the Internet address where you can download operating instructions for this product using your computer. 1 Press {MENU}. 2 Scroll to "Customer support" by pressing {V} or {^}, then press {>}. L "www.panasonic.com/support" will
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 40
    Programmable Settings Programming via direct commands You can also program most features using "direct commands"-special codes that take you directly to the feature you wish to program and allow you to select the desired setting. There is no need to scroll through the unit's menus. Details of each
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 41
    step 5 on page 48. {1}: English {2}: Spanish {1}: On {0}: Off {1}: Caller ID[auto] {0}: Manual Go to step 4 on page 39. Page page 38 page 49 page 49 page 48 page 37 page 50 page 39 page 38 *1 KX-TG2432 only. Note: L If you make a mistake or enter the wrong code
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 42
    Answering System Features Answering system The unit contains an answering system which can answer and record calls for you when you are unavailable to answer the phone. For details about memory capacity, see page 46. Important: L Only 1 person can access the answering system (listen to messages,
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 43
    Answering System Features To play back the greeting message Press {GREETING CHECK}. Erasing your greeting message Press {GREETING CHECK}, and then press {ERASE} while your greeting message is playing. L If you do not re-record your greeting message, the unit will use a prerecorded greeting message.
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 44
    Answering System Features Listening to messages When new messages have been recorded: - The MESSAGE indicator on the base unit will flash. - The message indicator on the handset will flash slowly if the message alert feature is turned on (page 50). The base unit display will show the number of
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 45
    Note: L Caller information for the erased messages will remain in the caller list. Listening to messages using the handset {MENU} {Select} {OFF} Answering System Features L At the end of the last message, the unit announces "End of final message". Voice guidance If you do not press any buttons
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 46
    Answering System Features Calling back (Caller ID subscribers only) If Caller ID information was received for the call, you can call the caller back while listening to a message. Press {Call} during playback. Note: L To edit the number before calling back, press {Edit} repeatedly to select the
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 47
    Answering System Features Remote operation Using a touch tone phone, you can call your phone number from outside and access the unit to listen to messages. The unit's voice guidance will prompt you to press certain dial keys to perform different operations. Important: L In order to operate the
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 48
    Answering System Features *1 If pushed within the first 5 seconds of a message, the previous message will be played. *2 To resume operation, enter a remote command within 15 seconds, or the voice guidance will start. Turning on the answering system remotely If the answering system is off, you can
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 49
    Answering System Features Ring count You can change the number of times the phone rings before the unit answers calls. You can select "2", "3", "4" (default), "5", "6", "7", or "Toll saver". "Toll saver": The unit answers on the 2nd ring when new messages have been recorded, and on the 4th ring
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 50
    Answering System Features Message alert You can select whether or not the message indicator on the handset will flash when new messages have been recorded (page 44). The default setting is OFF. 1 Press {MENU}. 2 Scroll to "Initial setting" by pressing {V} or {^}, then press {>}. 3 Scroll to "Message
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 51
    handset allows hands-free phone conversations. Please use only a Panasonic headset. See page 5 for compatible headsets and ordering information edge in the direction of the arrow (2). 2 1 Headset jack L Model shown is KX-TCA86. Note: L To switch to the speakerphone, press {s}. To return to the
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 52
    Useful Information Wall mounting Base unit The base unit can be mounted on a wall phone plate. 1 Connect the AC adaptor and the telephone line cord. To power outlet Fasten the AC adaptor cord. Hooks 2 Insert the hooks on the wall mounting adaptor into the holes (A) and (B) on the base unit. B A
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 53
    Useful Information 3 Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks into place. 4 Connect the telephone line cord. Mount the unit, then slide it down. L Raise the antenna. To remove the wall mounting adaptor While pushing down the release levers
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 54
    Useful Information Charger unit (KX-TG2432 only) The charger can be wall mounted, as shown below. 1 Connect the AC adaptor. 2 Drive the screws (not included) into the wall using the
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 55
    Information Error messages If the unit detects a problem, one of the following messages will be displayed full No items stored Please lift up and try again. System is busy. Please try again later. *1 KX-TG2432 only Cause & solution L The called handset is in use.*1 L The handset you tried to copy
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 56
    Useful Information Troubleshooting General use Problem The unit does not work. The display shows "No link to base connect a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 57
    the handset, press {C} to switch to the headset. L Make sure that you have long distance service. L The called handset is too far from the base unit. L The called unit is in use. Try again later. Phonebook Problem I cannot store an item in the phonebook. Cause & solution L You cannot store an item
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 58
    The handset automatically exits after 1 minute of inactivity. Caller ID Problem The handset does not display the caller's name and/or phone number caller list. Cause & solution L You have not subscribed to Caller ID service. Contact your telephone company to subscribe. L If your unit is connected
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 59
    The display exits the caller list while searching. Cause & solution L The handset automatically exits after 1 minute of inactivity. Answering system Problem I cannot listen to messages from a remote location. The other party complains that they cannot leave a voice message. "E" flashes and the
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 60
    , fully charge it (page 11). L This is normal. L Confirm that the battery is properly installed. L Fully charge the battery (page 11). Power failure Problem The unit will not function. Cause & solution L This product is not designed to make calls in the event of a power failure. We recommend
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 61
    to use Caller ID, Call Waiting, or Call Waiting Caller ID (CWID), you must first contact your telephone company and subscribe to the desired service. L For more information, contact your telephone company. If the Call Waiting Caller ID (CWID) feature does not function: L You may need to contact your
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 62
    . If trouble is experienced with this equipment, for repair or warranty information, please contact a Factory Servicenter or other Authorized Servicer. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 63
    established network area codes and exchange codes as they are placed into service. Failure to upgrade the premises systems or peripheral equipment to recognize and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 64
    unit for more information. L If you have any questions regarding the openLCR service, visit www.openLCR.com or call openLCR at 1-866-openLCR (1-866-673-6527). L NEITHER PANASONIC COMMUNICATIONS CO., LTD. NOR PANASONIC CORPORATION OF NORTH AMERICA IS IN ANY WAY AFFILIATED WITH, OR RESPONSIBLE FOR
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 65
    Power supply: Ni-MH battery (2.4 V, 830 mAh) Security codes: 1,000,000 Charger unit (KX-TG2432 only) Operating environment: 5 °C - 40 °C (41 °F - 104 °F) Dimensions: Approx to change without notice. L The illustrations in these instructions may vary slightly from the actual product. For assistance,
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 66
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 67
    Instructions) does not work properly because of a defect in materials or workmanship, Panasonic Consumer Electronics Company or Panasonic date is required for warranty service. To obtain service in the USA please contact: Panasonic Services Company, Panasonic Plus Department 20421 84th Avenue
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 68
    period, you may contact your dealer or Servicenter. If the problem is not handled to your satisfaction, then write to the warrantor's Consumer Affairs Department at the addresses listed for the warrantor. PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE YOUR RESPONSIBILITY
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 69
    Instruction Books online for all Panasonic Products by visiting our Web Site at: http://www.pasc.panasonic.com or, send your request by E-mail to: [email protected] (Fax Only) (Monday - Friday 9 am to 8 pm, EST.) Panasonic Services Company 20421 84th Avenue South, Kent, WA 98032 (We Accept Visa,
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 70
    51 C Caller ID edit: 36 Caller ID number auto edit: 28 Caller ID service: 26 Caller list Calling back: 27 Editing: 28 Erasing: 29 Storing: 28 (Conference): 32 Conference calls: 32 Controls: 13 Copy phonebook: 24, 25 Customer support: 39 D Date and time: 16 Dialing mode: 37 Display Base unit: 15
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 71
    Ringer Tone: 35 Volume: 34 Ringer off: 18, 34 Rotary service, tone dialing: 21 S Safety instructions: 6 Soft keys: 15 SP-phone: 17 T Technical information: 65 Time adjustment: 39 Toll saver: 49 Transferring a call: 32 Troubleshooting Answering system: 59 Battery charge: 60 Caller ID: 58 General use
  • Panasonic KXTGA242W | KXTG2431 User Guide - Page 72
    a letter, detailing the symptom, to the outside of the carton. L Send the unit to Panasonic Services Company Customer Servicenter, prepaid and adequately insured. L Do not send your unit to Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations
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This unit is compatible with Caller ID. To use this feature, you must
subscribe to the appropriate service offered by your service provider.
Please read these Operating Instructions before using the unit and save
for future reference.
For assistance, visit our website:
for
customers in the U.S.A. or Puerto Rico.
Charge the battery for 6 hours before initial use.
2.4 GHz Digital Cordless Answering System
Model No.
KX-TG2431
Operating Instructions
2.4 GHz Digital Cordless Answering System
with Dual Handsets
Model No.
KX-TG2432
Model shown is KX-TG2431.