Ricoh Aficio MP C5502A User Guide

Ricoh Aficio MP C5502A Manual

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  • Ricoh Aficio MP C5502A | User Guide - Page 1
    User Guide What You Can Do with This Machine Getting Started Copy Fax Print Scan Document Server Web Image Monitor Adding Paper and Toner Troubleshooting Appendix For information not in this manual, refer to the HTML/PDF files on the supplied CD-ROM. Read this manual carefully before you use this
  • Ricoh Aficio MP C5502A | User Guide - Page 2
  • Ricoh Aficio MP C5502A | User Guide - Page 3
    without Fax Unit Installed 21 You Can Use the Facsimile and the Scanner in a Network Environment 22 You Can Prevent Information Leakage (Security Functions 23 You Can Monitor and Set the Machine Using a Computer 24 You Can Prevent an Unauthorized Copy...25 2. Getting Started Guide to Names
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    Destination (Immediate Transmission 92 Canceling a Transmission...94 Canceling a Transmission Before the Original Is Scanned 94 Canceling a Transmission While the Original Is Being Scanned 94 Canceling a Transmission After the Original Is Scanned 95 Sending at a Specific Time (Send Later)...96
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    Sending Stored Documents...98 Printing the Journal Manually...100 5. Print Quick Install...101 Displaying the Printer Driver Properties...102 Standard Printing...103 When Using the PCL 6 Printer Driver...103 Locked Print...104 Sending a Locked Print File...104 Printing a Locked Print File Using the
  • Ricoh Aficio MP C5502A | User Guide - Page 6
    161 Sending Faxes or Scanned Documents When Toner Has Run Out 162 Disposing of Used Toner...163 10. Troubleshooting Indicators...165 When an Indicator for the [Check Status] Key Is Lit 166 Panel Tone...168 When You Have Problems Operating the Machine 169 When Messages Are Displayed on the Control
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    INDEX...235 5
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    How to Read the Manuals Symbols Used in the Manuals This manual uses the following explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors. This symbol is located at the end of sections. It , see p.7 "Model-Specific Information". 6
  • Ricoh Aficio MP C5502A | User Guide - Page 9
    the label. CJS021 The following information is region-specific. Read the information under the symbol that corresponds to contains the following, your machine is a region B model: • CODE XXXX -17, -51, -57 • 120-127 V • Dimensions in this manual are given in two units of measure: metric and inch.
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    Names of Major Features In this manual, major features of the machine are referred to as follows: • Auto Reverse Document Feeder ARDF • Auto Document Feeder ADF (in this manual, "ADF" refers to the ARDF and the one-pass duplex scanning ADF) • Large capacity tray LCT • Envelope Feeder EF3020 Small
  • Ricoh Aficio MP C5502A | User Guide - Page 11
    . See "Combine Two Originals", Fax . Printing received faxes on both sides of sheets (2 Sided Print) See "Two-Sided Printing", Fax . Converting received faxes to electronic formats (Paperless Fax) See "Confirming/Printing/Deleting Received and Stored Documents", Fax . Sending files from the computer
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    Sending the URL by E-mail", Scan . Storing scan files in a shared folder See "Basic Procedure When Using Scan to Folder", Scan . Storing scan files on media See "Basic Procedure for Saving Scan Files on a Removable Memory Device", Scan . Converting transmitted faxes to electronic formats and sending
  • Ricoh Aficio MP C5502A | User Guide - Page 13
    "Entering an E-mail Address Manually", Scan . Using Web Image Monitor to register destinations from a computer See "Registering Internet Fax Destination Information Using Web Image Monitor", Fax . Downloading destinations registered in the machine to the LAN-Fax driver destination list See "Using
  • Ricoh Aficio MP C5502A | User Guide - Page 14
    Server/Fax/Scanner)) See "Changing the Default Functions of the Initial Screen", Convenient Functions . Registering frequently-used printing settings to the printer driver See "Using One Click Presets", Print . Changing the initial settings of the printer driver to frequently-used printing settings
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    You Can Customize the [Home] Screen as You Like You Can Customize the [Home] Screen as You Like The icons of each function are displayed on the [Home] screen. CJQ611 • You can add shortcuts to often used programs or Web pages to the [Home] screen. The programs or Web pages can be recalled easily by
  • Ricoh Aficio MP C5502A | User Guide - Page 16
    Functions CJQ601 • You can make copies in full color. You can switch the color copy mode depending on the type of originals used and the desired finish. • You can print stamps on copies. Stamps can include background numbers, scanned images, dates, and page numbers. • You can adjust the color tones
  • Ricoh Aficio MP C5502A | User Guide - Page 17
    machine supports network and local connections. • You can send PDF files directly to the machine for printing, without having to open a PDF application. • You can print or delete print jobs stored on the machine's hard disk, which have been previously sent from computers using the printer driver
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    . You can also change print settings and print multiple documents (Document Server). CJQ603 • You can retrieve stored documents scanned in scanner mode to your computer. • Using the file format converter, you can download documents stored in copier, Document Server, or printer mode to your computer
  • Ricoh Aficio MP C5502A | User Guide - Page 19
    . CJQ604 You can use Web Image Monitor to check, print, delete, retrieve, or download documents using your computer (Storing received documents). • See "Confirming/Printing/Deleting Received and Stored Documents", Fax . Transmission You can send a fax from your computer over the network (Ethernet or
  • Ricoh Aficio MP C5502A | User Guide - Page 20
    Machine CJQ605 • To send a fax, print from the Windows application you are working with, select LAN-Fax as the printer, and then specify the destination. • You can also check the sent image data. • For details about the machine's settings, see "Network Settings Requirements", Connecting the Machine
  • Ricoh Aficio MP C5502A | User Guide - Page 21
    can receive e-mail messages via Internet Fax or from computers (Internet Fax Reception and Mail to Print). • Internet Fax compatible machines and computers that have e-mail addresses can receive email messages via Internet Fax. IP-Fax The IP-Fax function sends or receives documents between two
  • Ricoh Aficio MP C5502A | User Guide - Page 22
    1. What You Can Do with This Machine • For details about how to transmit and receive documents over the Internet, see "Transmission" and "Reception", Fax . 20
  • Ricoh Aficio MP C5502A | User Guide - Page 23
    unit on the client-side machine and remote machine. • The procedure for sending faxes is as same as that of for the machine with the fax unit. When a job has finished, confirm results displayed on sending history or printed on reports. • You can forward the received documents from the remote machine
  • Ricoh Aficio MP C5502A | User Guide - Page 24
    the delivery server or send them to a folder in a computer on the same network. • You can use Web Services on Devices (WSD) to send scan files to a client computer. *1 The ScanRouter delivery software is no longer available for sale. • See Fax , Scan , or Connecting the Machine/ System Settings . 22
  • Ricoh Aficio MP C5502A | User Guide - Page 25
    without authorization. • By setting passwords, you can prevent unauthorized access via the network. • You can erase or encrypt the data on the hard disk to prevent the information from leaking out. • You can limit the volume of the usage of the machine for each user. • See Security Guide . 23
  • Ricoh Aficio MP C5502A | User Guide - Page 26
    tray is running out of paper, register information in the Address Book, specify the network settings, configure and change the system settings, manage jobs, print the job history, and configure the authentication settings. • See Connecting the Machine/ System Settings or Web Image Monitor Help. 24
  • Ricoh Aficio MP C5502A | User Guide - Page 27
    copy prevention. If the document is copied, scanned, or stored in a Document Server by a copier or multifunction printer, the embedded text appears conspicuous in the copy, discouraging such unauthorized copying. • For details, see the printer driver Help, Print , and Security Guide . 25
  • Ricoh Aficio MP C5502A | User Guide - Page 28
    1. What You Can Do with This Machine 26
  • Ricoh Aficio MP C5502A | User Guide - Page 29
    2. Getting Started This chapter describes how to start using this machine. Guide to Names and Functions of Components Guide to Components of Types 1 and 2 • Do not obstruct the ventilation automatically feed the originals one by one. The ARDF scans both sides of an original one side at a time. 27
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    To operate the machine, the main power switch must be on. If it is off, open the cover and turn the switch on. 5. Control panel See p.45 "Guide to the Names and Functions of the Machine's Control Panel". 6. Internal tray 1 Copied/printed paper and fax messages are delivered here. 7. Front cover
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    1. Ventilation holes Prevent overheating. 2. Bypass tray Use to copy or print on OHP transparencies and label paper (adhesive labels). 3. Paper guides When loading paper in the bypass tray, align the paper guides flush against the paper. 4. Extender Pull this extender out when loading
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    Getting Started Guide to Components of Types 3 and 4 • Do not obstruct the ventilation holes by placing objects near them or leaning things against them. If the machine overheats, a fault might occur. Front and left view 1 2 5 6 4 7 3 8 9 CJS004 1. ARDF or one-pass duplex scanning ADF (The
  • Ricoh Aficio MP C5502A | User Guide - Page 33
    To operate the machine, the main power switch must be on. If it is off, open the cover and turn the switch on. 5. Control panel See p.45 "Guide to the Names and Functions of the Machine's Control Panel". 6. Internal tray 1 Copied/printed paper and fax messages are delivered here. 7. Front cover
  • Ricoh Aficio MP C5502A | User Guide - Page 34
    loading paper in the bypass tray, align the paper guides flush against the paper. 4. Extender Pull this extender out when loading sheets larger than A4 5. Lower right cover , 81/2 × 11 in the bypass tray. Open
  • Ricoh Aficio MP C5502A | User Guide - Page 35
    to Functions of the Machine's Options Guide to Functions of the Machine's Options Guide to Functions of the Machine's External Options External options for types 1 and 2 10 13 9 (mainly Europe and Asia) 12 8 7 1 2 11 6 5 4 3 CJS007 1. Small size paper tray
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    up to 1,100 sheets of paper. Each paper tray holds 550 sheets. 7. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down. 8. Bridge unit Relays paper to the finisher. 9. Internal shift tray Sorts and stacks multiple sheets of paper
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    External options for types 1 and 2 11 14 10 Guide to Functions of the Machine's Options (mainly North America) 1 13 9 8 2 3 12 7 6 5 4 CJS008 1. Handset Used as a receiver when a fax unit is installed. Allows you to use the On Hook Dial and Manual Dial functions. It also allows you to use
  • Ricoh Aficio MP C5502A | User Guide - Page 38
    up to 1,100 sheets of paper. Each paper tray holds 550 sheets. 8. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down. 9. Bridge unit Relays paper to the finisher. 10. Internal shift tray Sorts and stacks multiple sheets of paper
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    Guide to Functions of the Machine's Options External options for types 3 and 4 (models equipped with the ARDF) (mainly Europe and Asia) 1 12 9 8 11 7 2 6 10 5 4 3 CJS009 1. Scanner accessibility unit This unit lets you operate the machine or scan documents from the side instead of using the
  • Ricoh Aficio MP C5502A | User Guide - Page 40
    up to 1,100 sheets of paper. Each paper tray holds 550 sheets. 6. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down. 7. Bridge unit Relays paper to the finisher. 8. Internal shift tray Sorts and stacks multiple sheets of paper
  • Ricoh Aficio MP C5502A | User Guide - Page 41
    7 11 6 5 4 CJS010 1. Scanner accessibility unit This unit lets you operate the machine or scan documents from the side instead of using the control panel on the machine. 2. Handset Used as a receiver when a fax unit is installed. Allows you to use the On Hook Dial and Manual Dial functions. It
  • Ricoh Aficio MP C5502A | User Guide - Page 42
    up to 1,100 sheets of paper. Each paper tray holds 550 sheets. 7. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down. 8. Bridge unit Relays paper to the finisher. 9. Internal shift tray Sorts and stacks multiple sheets of paper
  • Ricoh Aficio MP C5502A | User Guide - Page 43
    Guide to Functions of the Machine's Options External options for types 3 and 4 (models equipped with the one-pass duplex scanning ADF) (mainly Europe and Asia) 12 9 8 11 7 2 6 10 5 4 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down. 41
  • Ricoh Aficio MP C5502A | User Guide - Page 44
    . 7. Internal shift tray Sorts and stacks multiple sheets of paper. 8. External tray If you select this as the output tray, copied/printed paper and fax messages are delivered here face down. 9. Finisher SR3120 Sorts, stacks, staples, and punches multiple sheets of paper. Consists of the following
  • Ricoh Aficio MP C5502A | User Guide - Page 45
    for types 3 and 4 (models equipped with the one-pass duplex scanning ADF) (mainly North America) 12 9 8 1 11 7 2 6 10 5 4 3 CJS012 1. Handset Used as a receiver when a fax unit is installed. Allows you to use the On Hook Dial and Manual Dial functions. It also allows you to use the machine
  • Ricoh Aficio MP C5502A | User Guide - Page 46
    up to 1,100 sheets of paper. Each paper tray holds 550 sheets. 6. Internal tray 2 If you select this as the output tray, copied/printed paper or fax messages are delivered here face down. 7. Bridge unit Relays paper to the finisher. 8. Internal shift tray Sorts and stacks multiple sheets of paper
  • Ricoh Aficio MP C5502A | User Guide - Page 47
    Machine's Control Panel Guide to the Names and No functions are registered to the function keys as a factory default. You can register often used functions, programs, and Web pages current settings. 5. [Program] key (copier, Document Server, facsimile, and scanner mode) • Press to register
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    log out. 10. [User Tools/Counter] key • User Tools Press to change the default settings to meet your requirements. See "Accessing User Tools", Connecting the Machine/ System Settings . • Counter Press to check or print the counter value. See "Counter", Maintenance and Specifications . You can find
  • Ricoh Aficio MP C5502A | User Guide - Page 49
    's maintenance information. 19. Data In indicator (facsimile and printer mode) Flashes when the machine is receiving print jobs or LAN-Fax documents from a computer. See Fax and Print . 20. Communicating indicator, Fax Received indicator, Confidential File indicator • Communicating indicator Lights
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    the fax function, see Fax . 3. [Scanner] Press to scan originals and save images as files. For details about how to use the scanner function, see Scan . 4. [Printer] Press to make settings for using the machine as a printer. For details about how to make settings for the printer function, see Print
  • Ricoh Aficio MP C5502A | User Guide - Page 51
    Press to store or print documents on the machine scanner mode, or Web pages registered in Favorites using the browser function. You can also review icons of functions and embedded software Settings for Favorites", Convenient Functions . • Shortcuts to Web pages that are registered to Favorites by User
  • Ricoh Aficio MP C5502A | User Guide - Page 52
    then click [Add]. 6. Select the function or shortcut icon you want to add. 7. Click [OK] four times. Adding icons to the [Home] screen using the User Tools In the following procedure, a shortcut to a copier program is registered to the [Home] screen. 1. Register a program. 2. Press the
  • Ricoh Aficio MP C5502A | User Guide - Page 53
    4. Press [Add Icon]. How to Use the [Home] Screen 5. Press the [Program] tab. 6. Make sure that [Copier Program] is selected. 7. Select the program you want to add. 51
  • Ricoh Aficio MP C5502A | User Guide - Page 54
    2. Getting Started 8. Specify the position where [Blank] is displayed. 9. Press [OK]. 10. Press the [User Tools/Counter] key. • Press [ ] on the upper-right corner of the screen to check the position on the simple screen. 52
  • Ricoh Aficio MP C5502A | User Guide - Page 55
    Tray in Designate / Chapter), Edit / Stamp, number of prints Facsimile: Scan Settings, density, Original Feed Type, File Type, Store File (except for User Name and Password), Preview, transmission type, destinations (except for folder destinations), Select Line, Adv.Features, memory transmission
  • Ricoh Aficio MP C5502A | User Guide - Page 56
    Press the [Home] key on the top left of the control panel, and press the [Copier] icon on the [Home] screen. CJS113 2. Edit the copy settings so all functions you want to store in a program are selected. 3. Press the [Program] key. CJU601 4. Press [Program]. 5. Press the program number you want to
  • Ricoh Aficio MP C5502A | User Guide - Page 57
    20 characters • Scanner: 34 characters • When a specified program is registered as the default, its values become the default settings, which are paper and toner. In [Edit / Colour], specify [CONFIDENTIAL] under [Preset Stamp], and [Date Stamp]. You can increase security awareness by printing "Secret
  • Ricoh Aficio MP C5502A | User Guide - Page 58
    You can print various size copies onto one size of paper, so they are easier to manage. Stamping corporate name copy Specify [User Stamp] in Scanner mode Program name Easy PDF scan High compression scan Long-term storage scan Program description Select [Full Colour: Text / Photo] in [Scan Settings
  • Ricoh Aficio MP C5502A | User Guide - Page 59
    resolution in [Scan Settings]. Scanned documents maintain much of the detail of the originals, but the size of the data may be quite large. Select [Batch] in [Original Feed Type]. You can apply multiple scans to a large volume of originals and send the scanned originals as a single job. Facsimile
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    just examples. You can assign any name to a program according to your objectives. • Depending on your business details or the type of documents to be scanned, registering a program cannot be recommended. 58
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    panel go off. When this is done, machine power is off. When the fax unit is installed, fax files in memory may be lost if you turn this switch off. Use this switch only when necessary. Turning On the Main Power • Do not turn off the main power switch immediately after turning it on. Doing so may
  • Ricoh Aficio MP C5502A | User Guide - Page 62
    • Make sure to turn off the main power switch before pulling out the power plug. Not doing so may result in damage to the hard disk or memory, leading to malfunctions. • Do not turn off the power while the machine is in operation. 1. Open the main power switch cover, and then turn off the main
  • Ricoh Aficio MP C5502A | User Guide - Page 63
    . • Ask the user administrator for the Login User Name, Login Password, and User Code. For details about user authentication, see Security Guide . • User Code to enter on User Code Authentication is the numerical value registered in the Address Book as "User Code". User Code Authentication Using the
  • Ricoh Aficio MP C5502A | User Guide - Page 64
    the user is authenticated, the screen for the function you are using appears. Logging Out Using the Control Panel This section explains the procedure for logging out the machine when Basic Authentication, Windows Authentication, LDAP Authentication, or Integration Server Authentication is set. • To
  • Ricoh Aficio MP C5502A | User Guide - Page 65
    Placing Originals Placing Originals on the Exposure Glass Placing Originals • Do not lift the ADF forcefully. Otherwise, the cover of the ADF might open or be damaged. 1. Lift the ADF. Be sure to lift the ADF by more than 30 degrees. Otherwise, the size of the original might not be detected
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    Getting Started ARDF (Types 1 and 2) 1 ARDF (Types 3 and 4) CJW003 1 CJW004 One-pass duplex scanning ADF (Types 3 and 4) 1 1. Sensors CJW005 1. Adjust the original guide to the original size. 2. Set the aligned originals squarely face up in the ADF. Do not stack originals beyond the limit mark
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    1 2 CJW006 • ARDF (Types 3 and 4) 1 2 CJW007 • One-pass duplex scanning ADF (Types 3 and 4) 1 2 CJW008 1. Limit mark 2. Original guide Placing Originals 65
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    2. Getting Started 66
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    Feeder". To copy onto paper other than plain paper, specify the paper type in User Tools according to the weight of the paper you are using. For details, see "System Settings", Connecting the Machine/ System Settings . 1. Make sure "Copier" appears on the screen. If any other function is displayed
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    3. Copy 7. When the copy job is finished, press the [Reset] key to clear the settings. 68
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    based on the paper size you select. CKN008 • If you select a reproduction ratio after pressing [Auto Reduce / Enlarge], [Auto Reduce / Enlarge] is canceled and the image cannot be rotated automatically. This is useful to copy different size originals to the same size paper. If the orientation in
  • Ricoh Aficio MP C5502A | User Guide - Page 72
    3. Copy (mainly North America) Original location Exposure glass ADF Original size and orientation 11 × 17 , 81/2 × 14 , 81/2 × 11 , 51/2 × 81/2 11 × 17 , 81/2 × 14 , 81/2 × 11 , 51/2 × 81/2 , 10 × 14 , 71/4 × 101/2 , A3 , A4 1. Press [Auto Reduce / Enlarge]. 2. Select the paper size. 3. Place
  • Ricoh Aficio MP C5502A | User Guide - Page 73
    Duplex Copying Duplex Copying Copies two 1-sided pages or one 2-sided page onto a 2-sided page. During copying, the image is shifted to allow for the binding margin. CKN009 There are two types of Duplex. 1 Sided 2 Sided Copies two 1-sided pages on one 2-sided page. 2 Sided 2 Sided Copies one 2-
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    3. Copy Original Placing originals Original Orientation Orientation Top to Top Copy 1. Press [Dup./Combine/Series]. Top to Bottom 2. Make sure that [Duplex] is selected. If [Duplex] is not selected, press [Duplex]. 3. Select [1 Sided 2 Sided] or [2 Sided 2 Sided] according to how you want
  • Ricoh Aficio MP C5502A | User Guide - Page 75
    and the number of originals to be combined. • Portrait ( ) originals CKN015 • Landscape ( ) originals CKN016 Placing originals (originals placed in the ADF) The default value for the copy order in the Combine function is [From Left to Right]. To copy originals from right to left in the ADF, place
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    3. Copy CKN010 • Originals read from right to left CKN017 One-Sided Combine Combine several pages onto one side of a sheet. CKN014 There are six types of One-Sided Combine. 1 Sided 2 Originals Combine 1 Side Copies two 1-sided originals to one side of a sheet. 1 Sided 4 Originals Combine 1 Side
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    2 Sided 4 Pages Combine 1 Side Copies two 2-sided originals to one side of a sheet. 2 Sided 8 Pages Combine 1 Side Copies four 2-sided originals to one side of a sheet. 1. Press [Dup./Combine/Series]. Combined Copying 2. Press [Combine]. 3. Select [1 Sided] or [2 Sided] for [Original:]. If you
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    3. Copy CKN074 There are six types of Two-Sided Combine. 1 Sided 4 Originals Combine 2 Sides Copies four 1-sided originals to one sheet with two pages per side. 1 Sided 8 Originals Combine 2 Sides Copies eight 1-sided originals to one sheet with four pages per side. 1 Sided 16 Originals Combine 2
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    3. Select [1 Sided] or [2 Sided] for [Original:]. Combined Copying 4. Press [Combine 2 Sides]. 5. Press [Orientation]. 6. Select [Top to Top] or [Top to Bottom] for [Original:] and/or [Copy:], and then press [OK]. 7. Select the number of originals to combine. 8. Press [OK]. 9. Select the paper
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    the bypass tray. Note however that the limitation on the horizontal and vertical length range will vary depending on which options are installed. • When prints are delivered to the trays of the finisher: Horizontal length: 148.0-457.2 mm (5.83-18.00 inches), vertical length: 100.0-305.0 mm (3.94-12
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    the weight of the envelopes you are printing on. For details about the relationship supported envelope types, and how to load envelopes, see p.157 "Envelopes". • The Duplex function cannot be used with envelopes. If the Duplex function is specified, press [1 sided 2 sided:TtoT] to cancel the setting
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    Before using this function, specify the paper size and type under [Tray Paper Settings] in User Tools. For the paper type, select [Envelope]. For details, see "System Settings", Connecting the Machine/ System Settings . 1. Select the paper tray where the envelopes are loaded. 2. Place the originals
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    Finishing Staple Each copy set can be stapled together. Finishing CKN021 • You cannot use the bypass tray with this function. Original orientation and staple position Place all the originals in
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    3. Copy Bottom Slant Placing the original on the exposure glass Placing the original in the ADF Staple position*1 Left 2 *2 Top 2 *3 *2 *3 Center *1 The above tables show staple positioning. The orientation of the paper does not indicate orientation of delivery. *2 You cannot staple at
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    2. Select one of the staple positions. Finishing When you select a staple position, Sort is automatically selected. 3. Press [OK]. 4. Enter the number of copy sets with the number keys. 5. Place the originals, and then press the [Start] key. Punch You can make punch holes in copies. CKN022 The
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    3. Copy When the paper that is loaded is the same size and orientation as the original, the relationship between the orientation in which you place the original and the punch hole positions is as follows. You can confirm the punch hole positions that can be selected on the screen that appears when
  • Ricoh Aficio MP C5502A | User Guide - Page 87
    1. Press [Finishing]. Finishing 2. Select one of the punch hole positions. 3. Press [OK]. 4. Enter the number of copy sets with the number keys. 5. Place the originals, and then press the [Start] key. 85
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    disk of this machine. Thus you can print them later applying necessary conditions. You can check user name, or password if necessary. 3. Press [OK]. 4. Place the originals. 5. Make the scanning settings for the original. 6. Press the [Start] key. Stores scanned originals in memory and makes one set
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    documents stored in memory are deleted. As soon as the main power switch is turned on, the Power Failure Report is printed to help you check the list of deleted files. See "Turning Off the Main Power / In the Event of Power Failure", Troubleshooting . 1. Press the [Home] key on the top left of the
  • Ricoh Aficio MP C5502A | User Guide - Page 90
    4. Fax 3. Make sure [Immed. TX] is not highlighted. 4. Place the original into the ADF. 5. Make the scan settings such as scan size and resolution. 6. Configure the transmission settings such as "TX Mode" as necessary. 7. Specify a destination. You can enter the destination's number or address
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    e-mail destinations or enable the "E-mail TX Results" function, specify a sender. 10. Press the [Start] key. Registering a Fax Destination 1. Press the [User Tools/Counter] key. 2. Press [Address Book Management]. 3. Check that [Program / Change] is selected. 4. Press [New Program]. 5. Press [Change
  • Ricoh Aficio MP C5502A | User Guide - Page 92
    sure to check the settings in the fax function before deleting any destinations. 1. Press the [User Tools/Counter] key. fax destination you want to delete. Press the name key, or enter the registered number using the number keys. You can search by the registered name, user code, fax number, folder
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    7. Press [Delete All], and then press [OK]. Basic Procedure for Transmissions (Memory Transmission) 8. Press [OK]. 9. Press [Exit]. 10. Press the [User Tools/Counter] key. 91
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    can specify fax or IP-Fax destinations. If you specify Internet Fax, e-mail, folder destinations, and group or multiple destinations, the transmission mode is automatically switched to Memory . 3. Press [Immed. TX]. 4. Place the original into the ADF. 5. Select the scan settings you require. 92
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    Transmitting while Checking Connection to Destination (Immediate Transmission) 6. Specify a destination. If you make a mistake, press the [Clear] key, and then enter again. 7. Press the [Start] key. 93
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    to cancel a fax transmission. Canceling a Transmission Before the Original Is Scanned Use this procedure to cancel a transmission before pressing the [Start] key. 1. Press the [Reset] key. CJN023 Canceling a Transmission While the Original Is Being Scanned Use this procedure to cancel scanning or
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    in memory, or if it fails to transmit. All the scanned data is deleted from memory. 1. Press the [Stop] key. CJN024 You can also press [TX/RX Status / Print], and then [Check / Stop Transmission File]. 2. Press [Standby File List]. To cancel transmission of a file stored in the memory, press the
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    If documents are lost for this reason, a Power Failure Report is automatically printed when the main power switch is turned on. Use this report to check the list of lost documents. See "Turning Off the Main Power / In the Event of Power Failure", Troubleshooting . 1. Press [TX Mode]. 2. Press [Send
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    in the machine. A user name can be selected from the Address Book or entered manually. File Name You can specify a name for a stored document. If you do not specify a name, scanned documents will be automatically assigned names such as "FAX0001" or "FAX0002". Password You can set this function so as
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    Fax 4. Set the user name, file name, and password as necessary. • User Name Press [User Name], and then select a user name. To specify an unregistered user name, press [Manual Entry], and then enter the name. After specifying a user documents are sent with the scan settings made when they were stored
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    order of selection. • Press [User Name] to place the documents in order by programmed user name. • Press [File key to switch the screen to thumbnail display. 3. If you select a document with a password, enter the password using scan settings you require. 7. Specify the destination, and then press the
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    4. Fax Printing the Journal Manually To print the Journal manually, select the printing method: "All", "Print per File No.", or "Print per User". All Prints the results of communications in the order made. Print per File No. Prints only the results of communications specified by file number. Print
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    in this chapter, see Print on the supplied CD-ROM. Quick Install You can install the printer drivers easily from the CD-ROM provided with this machine. Using Quick Install, the PCL 6 printer driver is installed under network environment, and the Standard TCP/IP port will be set. When the machine is
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    to open the printer driver properties from [Devices and Printers]. • Manage Printers permission is required to change the printer settings. Log on as an Administrators group member. • You cannot change the machine default settings for individual users. Settings made in the printer properties dialog
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    a print job via USB 2.0 while the machine is in Low Power mode or Sleep mode, an error message might appear when the print job is complete. In this case, check if the document was printed. When Using the PCL 6 Printer Driver 1. Click the WordPad menu button in the upper left corner of the window
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    of the window, and then click [Print]. 2. In the "Select Printer" list, select the printer you want to use. 3. Click [Preferences]. 4. In the "Job Type:" list, click [Locked Print]. 5. Click [Details...]. 6. Enter a User ID in the "User ID:" box, and then enter a password in the "Password:" box
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    Print 3. Press [Locked Print Job]. 4. Select the files you want to print. You can select all the Locked Print files at once by pressing [Select All Jobs] after selecting a file. 5. Press [Print]. 6. Enter the password using the number keys, and then press [OK]. 7. To change the print settings
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    upper left corner of the window, and then click [Print]. 2. In the "Select Printer" list, select the printer you want to use. 3. Click [Preferences]. 4. In the "Job Type:" list, click [Hold Print]. 5. Click [Details...]. 6. Enter a User ID in the "User ID:" box. You can optionally set a file name of
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    2. Press the [Print Jobs] tab. Hold Print 3. Press [Hold Print Job]. 4. Select the files you want to print. You can select all the Hold Print files at once by pressing [Select All Jobs] after selecting a file. 5. Press [Print]. 6. To change the print settings of the document, press [Detailed
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    in the machine. Any user who has print privileges can print any stored file afterward. 5. Click [Details...]. 6. Enter a User ID in the "User ID:" box. You can optionally set a file name and a password of a Stored Print file. 7. Click [OK]. 8. Change any other print settings if necessary. 9. Click
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    2. Press the [Print Jobs] tab. 3. Press [Stored Print Job]. 4. Select the files you want to print. You can select all the Stored Print files at once by pressing [Select All Jobs] after selecting a file. 5. Press [Print]. If you set the password in the printer driver, enter the password. If multiple
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    5. Print 110
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    ", Scan and confirm the details of the destination computer. Also refer to "Registering Folders", Connecting the Machine/ System Settings , and register the address of the destination computer to the address book. 1. Press the [Home] key on the top left of the control panel, and press the [Scanner
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    . • Press [Scan Settings], and then press Windows 7 Professional is the operating system, and the computer is a member in a network domain. Write down the confirmed information. Step 1: Confirming the user name and computer name Confirm the user name and the name of the computer you will send scanned
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    only to specific users. Use the following procedure to remove "Everyone" and specify user access rights. 1. Create a folder, just as you would create a normal folder, in a location of your choice on the computer. 2. Right-click the folder, and then click [Properties]. When using Windows XP, right
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    for the created folder to allow other users or groups to access the folder, configure the folder as follows: 1. Right-click the folder created in above step 1, and then click [Properties]. 2. On the [Security] tab, select [Edit...]. 3. Click [Add...]. 4. In the [Select Users or Groups] window, click
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    Auth. Info] on the right side of "Folder Authentication". When [Do not Specify] is selected, the SMB User Name and SMB Password that you have specified in "Default User Name / Password (Send)" of File Transfer settings are applied. 10. Press [Change] under "Login User Name". 11. Enter the login
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    6. Scan 19. Press [Exit]. If the connection test fails, check the settings, and then try again. 20. Press [OK]. 21. Press [Exit]. 22. Press the [User Tools/Counter] key. Locating the SMB folder manually 1. Press [Change] under "Path". 2. Enter the path where the folder is located. For example: if
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    Scan to Folder You can press [Up One Level] to switch between levels. 4. Select the folder you want to register. 5. Press [OK]. Deleting an SMB Registered Folder 1. Press the [User registered name, user code, fax number, folder name, e-mail address, or IPFax destination. 5. Press [Folder]. 6. Press
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    for logging in to the computer. Press [Manual Entry] to the right of the user name field to display the soft keyboard. 7. Depending on the destination setting, enter the password for logging in to the computer. Press [Manual Entry] for the password to display the soft keyboard. 8. Press [Connection
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    Files by E-mail Basic Procedure for Sending Scan Files by Email 1. Press the [Home] key on the top left of the control panel, and press the [Scanner] icon on the [Home] screen. CJS113 2. Make sure that no previous settings remain. If a previous setting remains, press the [Clear Modes] key. 3. Press
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    in color/duplex mode, and saving as a PDF file. • Press [Scan Settings], and then press [Full Colour: Text / Photo] in the [Original mail notification when the email recipient has opened the e-mail. 9. Press the [Start] key. Registering an E-mail Destination 1. Press the [User Tools/Counter] key.
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    registered e-mail addresses only appear in the internet fax display on the fax function screen. 13. If you want to use Internet fax, specify whether or not to use "Send via SMTP Server". 14. Press [OK]. 15. Press [Exit]. 16. Press the [User Tools/Counter] key. Deleting an E-mail Destination 1. Press
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    code, fax number, folder name, e-mail address, or IP-Fax destination. 5. Press [E-mail]. 6. Press [Change] under "E-mail Address". 7. Press [Delete All], and then press [OK]. 8. Press [OK]. 9. Press [Exit]. 10. Press the [User Tools/Counter] key. Entering an E-mail Address Manually 1. Press [Manual
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    ] screen. CJS113 2. Make sure that no previous settings remain. If a previous setting remains, press the [Clear Modes] key. 3. Place originals. 4. Press [Store File]. 5. Press [Store to HDD]. 6. If necessary, specify file information, such as [User Name], [File Name], and [Password]. • User Name 123
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    a user name, press [OK]. • File Name Press [File Name], enter a file name, and then press [OK]. • Password Press [Password], enter a password, and then press [OK]. Re-enter the password for confirmation, and then press [OK]. 7. Press [OK]. 8. If necessary, press [Scan Settings] to specify scanner
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    be specified when sending files by e-mail or Scan to Folder, sending stored files by e-mail or Scan to Folder, and saving files on a removable memory device. scan multiple originals, scanned pages are combined and sent as a single file. Selectable file types differ depending on the scan settings
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    6. Scan Specifying Scan Settings 1. Press [Scan Settings]. 2. Specify resolution, scan size, and other settings, as required. 3. Press [OK]. 126
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    Name]. For details about the Address Book, see "Registering Addresses and Users for Facsimile/Scanner Functions", Connecting the Machine/ System Settings . Password To prevent unauthorized printing, you can specify a password for any stored document. A protected document can only be accessed if its
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    . CJS113 2. Press [To Scanning Screen]. 3. Press [User Name]. 4. Specify a user name, and then press [OK]. The user names shown are names that [Manual Entry], and then enter a user name. 5. Press [File Name]. 6. Enter a file name, and then press [OK]. 7. Press [Password]. 8. Enter a password with
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    two or more documents at a time, repeat step 1. Up to 30 documents can be printed. 3. When specifying printing conditions, press [To Printing Screen]. 4. Configure print settings. 5. Enter the number of print copies with the number keys. The maximum quantity that can be entered is 999. 6. Press
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    7. Document Server 130
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    not included in this chapter, see Connecting the Machine/ System Settings on the supplied CD-ROM or Web Image Monitor Help. menu item, its content will be shown. 2. Header area The dialog box for switching to the user mode and administrator mode appears, and each mode's menu will be displayed. The
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    update the machine information. Click the Web browser's [Refresh] button to refresh the entire browser screen. (Help): Use Help to view or download Help file contents. 4. Basic Information area Displays the basic information of the machine. 5. Work area Displays the contents of the item selected in
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    Monitor 1. Start Web Image Monitor. 2. Click [Fax Received File] on the [Print Job/Stored File] menu in the left pane. 3. If you have programmed a user code for the stored reception file, enter the code, and then press [OK]. If the programmed user code was deleted from the Address Book, a message
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    8. Web Image Monitor 134
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    9. Adding Paper and Toner This chapter describes how to load paper into the paper America) Tray 1 can hold 81/2 × 11 paper only. If you want to print on A4 , A5 , or B5 JIS from tray 1, contact your service representative. • If a paper tray is pushed vigorously when putting it back into place
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    9. Adding Paper and Toner CJW012 3. Carefully push the paper tray fully in. • Various sizes of paper can be loaded in trays 2-4 by adjusting the positions of side fences and end fence. For details, see "Changing the Paper Size in Trays 2-4", Paper Specifications and Adding Paper . • You can load
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    paper as can be held between the paper guides on the bypass tray. For the maximum set the paper direction to . • When copying from the bypass tray, see "Copying from the Bypass Tray", Copy/ Document Server . When printing from a computer, see p.138 "Settings to Use the Bypass Tray under the Printer
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    printer driver settings. For details, see "System", Print . • The default setting of [Bypass Tray] is [Driver / Command]. • Settings remain valid until they are changed. After printing, be sure to clear settings for the next user. • For details about setting printer drivers, see "Printing Documents
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    Tools/Counter] key. Loading Paper into the Bypass Tray CJS039 2. Press [Tray Paper Settings]. 3. Press [Printer Bypass Paper Size]. 4. Select the paper size. 5. Press [OK]. 6. Press the [User Tools/Counter] key. • When loading thick paper, thin paper, or OHP transparencies, specify the paper size
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    9. Adding Paper and Toner Setting custom size paper using the control panel 1. Press the [User Tools/Counter] key. CJS039 2. Press [Tray Paper Settings]. 3. Press [Printer Bypass Paper Size]. 4. Press [Custom Size]. If a custom size is already set, press [Change Size]. 5. Press [Vertical], enter the
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    1. Press the [User Tools/Counter] key. Loading Paper into the Bypass Tray CJS039 2. Press [Tray Paper Settings]. 3. Press [ Next]. 4. Press [Paper Type: Bypass Tray]. 5. Select the proper items, according to the paper type you want to set. • Press [OHP (Transparency)] on the [Paper Type] area when
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    9. Adding Paper and Toner Loading Paper into the Small Size Paper Tray • Check the paper be misfed. 1. Carefully pull out the paper tray until it stops. CJW027 2. Square the paper and load it print side up. Do not stack paper over the limit mark. CJW028 3. Carefully push the paper tray fully in.
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    tray by adjusting the positions of side fences and end fence. For details, see "Changing the Paper Size in the Small Size Paper Tray", Paper Specifications and Adding Paper . • You can load envelopes into the small size paper tray. When loading envelopes, place them in the correct orientation. For
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    9. Adding Paper and Toner Loading Paper into Tray 3 (LCT) • When paper loaded in the Europe and Asia) Tray 3 (LCT) can hold A4 paper only. If you want to print on 81/2 × 11 from Tray 3 (LCT), contact your service representative. • (mainly North America) Tray 3 (LCT) can hold 81/2 × 11 paper only.
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    • Left half of the tray pulled out Loading Paper into Tray 3 (LCT) CJW017 3. Carefully push the paper tray fully in. • You can load paper even if Tray 3 (LCT) is in use. It is okay to pull out the left half of the tray while Tray 3 (LCT) is in use. 145
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    9. Adding Paper and Toner Loading Paper into the Large Capacity Tray (LCT) • (mainly Europe and Asia) The large capacity tray (LCT) can hold A4 paper only. If you want to print on 81/2 × 11 or B5 JIS from the large capacity tray (LCT), contact your service representative. • (mainly North
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    Loading Paper into the Large Capacity Tray (LCT) CJW020 4. Load paper by repeating steps 2 and 3. 5. Close the right cover of the large capacity tray (LCT). 147
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    Toner Recommended Paper Sizes and Types This section describes recommended paper sizes and types. • If you use damp or curled paper, a staple clogging or paper jam may occur. • Do not use paper designed for inkjet printers any of the sizes specified above, contact your service representative. 148
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    lb. Index) Thin Paper-Thick Paper 3 A4 , A5 , B5 JIS , 11 × 17 , 81/2 × 14 , 81/2 × 11 , 71/4 × 101/2 Select the paper size using the System Settings menu: 550 sheets 11 × 17 , 81/2 × 14 , 81/2 × 13 , 81/2 × 11 , 81/4 × 14 , 81/4 × 13 , 8 × 13 , 8 × 10 , 71/4 × 101/2 , 8K , 16K , 11 × 15 , 10
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    9. Adding Paper and Toner Paper type and weight 52-256 g/m2 (14 lb. Bond- mm Envelopes Vertical: 7.17-11.69 inches *1 Horizontal: 5.83-17.00 inches Select the paper size using the System Settings menu: 41/8 × 91/2 , C5 Env 50 sheets *2 *1 When loading paper with a vertical length of more than
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    100.0-220.0 mm Horizontal: 148.0-432.0 mm Envelopes Vertical: 3.94-8.66 inches Horizontal: 5.83-17.00 inches Select the paper size using the System Settings menu: 41/8 × 91/2 , 37/8 × 71/2 , C5 Env , C6 Env , DL Env • : 50 sheets *1 •: Double flap: 15 sheets *2 Single flap: 25 sheets *2 *1 Load
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    9. Adding Paper and Toner Paper type and weight Paper size 52-300 g/m2 (14 lb. Bond-110 lb. Cover) Thin Paper-Thick copier mode, see "Copying onto Regular Size Paper from the Bypass Tray", Copy/ Document Server . For printer mode, see p.139 "Setting the paper size using the control panel". 152
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    Document Server . For printer mode, see p.140 "Setting custom size paper using the control panel". *3 In printer or facsimile mode, the 2 A4 *1 To load paper any of the sizes specified above, contact your service representative. Large capacity tray (LCT) Paper type and weight Paper size 60-216
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    weight. Change the paper weight setting to thinner or thicker. *2 Depending on the type of thin paper, the edges may crease or the paper may be misfed. • Certain types of paper produce noise when delivered. This noise does not indicate a problem and print quality is unaffected. (Glossy paper
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    Settings", Connecting the Machine/ System Settings . For the setting procedure of the Auto Tray Switching User Tools/Counter] key, press [Tray Paper Settings], and then, for each tray's [Paper Type] be sure to set [Paper Type] to [Coated Paper], and [Paper Thickness] to [Thick Paper 1]. • To print
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    and Toner • • Jams and misfeeds can occur when printing on thick glossy sheets. To prevent such problems, be sure to fan glossy sheets thoroughly [Tray Paper Settings] under the System Settings menu. • Even if thick paper is loaded as described above, normal operations and print quality might still
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    • Flaps: open • Bottom side of envelopes: toward the left of the machine • Side to be scanned: face down • Flaps: open • Bottom side of envelopes: toward the right of the machine • Side to be printed: face up • Flaps: open • Bottom side of envelopes: toward the left of the machine • Side
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    specify the envelope type and thickness. For details, see p.79 "Copying onto Envelopes". In printer mode The way to load envelopes varies depending on the orientation of the envelopes. When printing onto envelopes, load them according to the applicable orientation shown below: How to load envelopes
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    the User Tools and printer driver and specify the thickness of envelopes. For details, see " Printing on Envelopes", Print . To print on . • To get better output quality, it is recommended that you set the right, left, top, and bottom print margin, to at least 15 mm (0.6 inches) each. • Output
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    9. Adding Paper and Toner • High temperature and high humidity conditions can reduce print quality and cause envelopes to become creased. • Depending on the environment, copying or printing on envelopes may wrinkle them even if they are recommended. • Certain types of envelopes might come out
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    This section explains precautions when adding toner, how to send faxes or scanned documents when the toner has run out, and how to dispose of used toner. • Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame. • Do not store
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    ] screen. • For details about how to check contact number where you can order supplies, see "Enquiry", Maintenance and Specifications . Sending Faxes or Scanned Documents When Toner Has Run Out When the machine has run out of toner, the indicator on the display lights. Note that even if there is no
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    is in facsimile or scanner mode. 2. Press [Exit], and then perform transmission operation. The error message disappears. • Any reports are not printed. Disposing of Used Toner This section describes what to do with used toner. Toner cannot be re-used. Pack used toner containers in the container
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    9. Adding Paper and Toner 164
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    "Adding Staples", Maintenance and Specifications . Appears when the waste toner bottle is full. Contact your sales or service representative. Appears when the hole punch receptacle is full. For details about removing punch waste, see "Removing Punch Waste", Troubleshooting . Appears when the machine
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    10. Troubleshooting When an Indicator for the [Check Status] Key Is Lit If an Each icon that can be displayed is described below: : The function is performing a job. : An error has occurred on the machine. : An error has occurred in the function being used. Or, the function cannot be used because
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    an Indicator for the [Check Status] Key Is Lit The following table explains problems that cause the indicator to light. Problem Documents and reports do not print out. Documents and reports do not print out. An error has occurred. The machine is unable to connect to the network. Causes Solutions
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    function, or the Scanner function. Soft alert An original has been left on the exposure glass or paper tray is empty. Strong alert The machine requires user attention because paper has jammed, the toner needs replenishing, or other problems have occurred. • Users cannot mute the machine
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    instructions displayed. Problem Causes Solutions The [Facsimile] or [Scanner] icon does not appear on the [Home] screen even though the copier screen appears when the machine is turned on using the main power switch by function. Functions appear in the User Tools menu when they become ready for
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    off the main power switch while the message is showing. "Please wait." appears. This message appears when you change the toner cartridge. Wait for a while. If the message does not disappear in five minutes, contact your service representative. "Memory is full. Do you want to store scanned file
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    User Code Authentication is enabled, see "When the Authentication Screen is Displayed", Getting Started . The Authentication screen appears. Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set. Enter your login user name and user password
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    Jammed Paper", Troubleshooting . • Do not place anything on the finisher tray. Paper misfeeds can occur if the output tray is set to internal tray 2 and multiple A3 or 11 17 sheets begin to curl as they are output. Raise the guide on internal tray 2, and then try printing the job again. For
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    , and then remove the paper. Press [Continue] on the display panel to resume printing. "Turn main Power Switch off" appears. The machine does not shut down normally when the main power switch is turned off, and then immediately turned on. Turn off the machine. Wait for ten seconds or more after
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    are specified, users cannot print beyond their print volume limit. Print jobs selected by users who have reached their print volume limits will be canceled. • For details about specifying print volume limits, see Security Guide . • To view the status of a print job, see [Print Job History]. In
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    When You Have Problems Operating the Machine Problem "The image data size is not valid. See the manual for required data." be JPEG. Specify the supported. image again. • If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use the recommended
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    the size of the original, specify the size manually - do not use Auto Paper Select mode or the Auto Reduce/Enlarge function. For details about specifying the settings, see "Sizes Detectable with Auto Paper Select", Paper Specifications and Adding Paper . • Place the original correctly. • Specify
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    Finisher SR3110", Maintenance and Specifications . "Check paper size." An irregular paper size is set. If you press the [Start] key, the copy will start using the selected paper. "Clean the scanning glass. (Located next to the exposure glass.)" The scanning glass or guide plate of the ADF is
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    Troubleshooting Message Causes Solutions "File being stored exceeded max. number of pages per file. Copying will be stopped." The scanned " function for a single original stored using printer function with different color mode. "Maximum number of sets is n." (A figure is placed at n.)
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    ], to cancel scanning press [Cancel Scanning]. To delete other suspended jobs press [Job List]." appears, press [Cancel Scanning]. "Please wait." The destination list is being updated from the network using Web Image Monitor. Wait until the message disappears. Do not switch off the power while
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    if the remaining originals should be copied, after the scanned originals were printed. Remove all copies, and then press [Continue] to continue copying. Press [Stop] to stop copying. • If you set [Memory Full Auto Scan Restart] in [Input / Output] of User Tools to [On], even if the memory becomes
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    see "Scan Settings", Fax . "Cannot find the specified path. Please check the settings." The name of the computer or Check that the computer name and the folder entered as the folder name for the destination are destination is wrong. correct. "Check whether there are any network problems." [13
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    . • Check that the correct SIP Server IP Address is listed in [SIP Settings] of [Facsimile Features]. For details about SIP Settings, see "Initial Settings", Fax . • For details about network problems, contact your administrator. The password registered for the SIP server is not the same as the
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    are any network problems." [14-01] Causes The "Effective Protocol" and "SIP Server IP Address" settings are different, or an incorrect IP address has been registered. The DNS server, SMTP server, or folder specified for transfer to was not found, or the destination for Internet Fax around (not
  • Ricoh Aficio MP C5502A | User Guide - Page 186
    listed correctly. • SMTP Authentication • POP before SMTP • Fax E-mail Account For details about these settings, see "File Transfer", Connecting the Machine/ System Settings . • Check that the user ID and password for the computer with the folder for forwarding are correctly specified. • Check that
  • Ricoh Aficio MP C5502A | User Guide - Page 187
    File Transfer", Connecting the Machine/ System Settings . • For details about network problems, contact your administrator. • Check that the correct User Name and Password are listed in [Fax Email Account] of [System Settings]. For details about Fax Email Account, see "File Transfer", Connecting the
  • Ricoh Aficio MP C5502A | User Guide - Page 188
    to the machine. • For details about network problems, contact your administrator. • Check that the following settings in [System Settings] are listed correctly. • the user name and password for [Fax E-mail Account] • the user name and password for POP before SMTP authentication For details about
  • Ricoh Aficio MP C5502A | User Guide - Page 189
    Check the settings for LDAP server in [System Settings]. For details about settings for LDAP server, see "Programming the LDAP server", Connecting the Machine/ System Settings . "Error occurred, and transmission was cancelled." • Original jammed during Immediate Transmission. • A problem occurred
  • Ricoh Aficio MP C5502A | User Guide - Page 190
    . Data will be initialized." There is a problem with the fax. Record the code number shown on the screen, and then contact your service representative. Other functions can be used. "LDAP server authentication has failed. Check the settings." A network error has occurred and connection has failed
  • Ricoh Aficio MP C5502A | User Guide - Page 191
    Before sending a file by fax, cancel the job in progress. For example, press [Exit], and then press the [Home] key. Press the [Document Server] icon on the [Home] screen. Next, press the [Stop] key. When the message "The Stop key has been pressed, scanning, and also other print jobs that were being
  • Ricoh Aficio MP C5502A | User Guide - Page 192
    Do not switch off the power while this settings." Authentication failed while using the remote fax function. The likely causes are as follows: For details about user authentication, see Security Guide . • An attempt was made to connect to a device that does not support the remote function. • User
  • Ricoh Aficio MP C5502A | User Guide - Page 193
    problems, contact your administrator. "Connection with the remote machine has failed. Check the remote machine status." User Code Authentication is set on the device connected via the remote fax function. The remote fax function does not support User Code Authentication. Disable the User Code
  • Ricoh Aficio MP C5502A | User Guide - Page 194
    "Remote fax is not available because [User Code Authentication] is active." The remote fax function does not support User Code Authentication. When using the remote fax function, disable User Code Authentication. For details about user code authentication, see Security Guide . "Transfer error has
  • Ricoh Aficio MP C5502A | User Guide - Page 195
    must be installed. For details about the user certificate (destination certificate), see Security Guide . A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide . A new user certificate must be installed. For details about
  • Ricoh Aficio MP C5502A | User Guide - Page 196
    .) The device certificate (S/ MIME) has expired. "E-mail TX Result cannot be set because the specified destination's certificate is not currently valid." The user certificate (destination certificate) has expired. "The program contains a destination(s) that does not have a certificate." There
  • Ricoh Aficio MP C5502A | User Guide - Page 197
    . For details about the device certificate (S/MIME), see Security Guide . "XXX cannot be YYY because there is a problem with the device certificate used for the S/MIME signature. Check the device certificate." (XXX and YYY indicate the user action.) There is no device certificate (S/MIME), or the
  • Ricoh Aficio MP C5502A | User Guide - Page 198
    Guide . • If "Check whether there are any network problems." appears, the machine is not correctly connected to the network or the settings this, see "Parameter Settings", Fax . If you reconnect the machine to the network, be sure to set "Display" by configuring the appropriate User Parameter. • If
  • Ricoh Aficio MP C5502A | User Guide - Page 199
    Using the Printer Function This section describes the principal messages that appear on the display panel, error logs or reports. If other messages appear, follow their instructions. Status messages Message "Hex Dump Mode" "Job Suspended..." "Offline" "Please wait." "Printing..." "Ready" "Resetting
  • Ricoh Aficio MP C5502A | User Guide - Page 200
    was installed correctly. And then, turn on the main power switch again. If the message appears again, contact your service representative. "Hardware Problem: Ethernet" An error has occurred in the Ethernet interface. Turn off the main power switch, and then back on again. If the message appears
  • Ricoh Aficio MP C5502A | User Guide - Page 201
    is inserted correctly. And then, turn on the main power switch again. If the message appears again, contact your service representative. "Load following paper in n. To cancel job, press [Job Reset]." (A figure is placed at n.) The printer driver settings are incorrect or the tray does not contain
  • Ricoh Aficio MP C5502A | User Guide - Page 202
    settings are correct, and then load paper of the size selected in the printer driver into the input tray. For details about how to change the paper size, see "Changing the Paper Size", Paper Specifications and Adding Paper . • Select the tray manually to continue printing, or cancel a print job
  • Ricoh Aficio MP C5502A | User Guide - Page 203
    Guide . "The same paper tray cannot be set for the main sheets and slip sheets ([Designate]). Check the setting disappears. Do not switch off the power while this message printing function from removable memory devices, contact your service representative. The USB flash memory that features password
  • Ricoh Aficio MP C5502A | User Guide - Page 204
    10. Troubleshooting Message "The size of the selected file(s) is too large." "Exceeded the limit value for total data size of the selected of and possible solutions for the error messages that are printed on the error logs or reports. Message "84: Error" "85: Error" Causes There is no work area
  • Ricoh Aficio MP C5502A | User Guide - Page 205
    Details]. Enter text in [Enter User Text:]. "An error occurred while processing an Unauthorized Copy Prevention job. The job was cancelled." The resolution is set to a value less than 600 dpi when [Unauthorized Copy Prevention] is specified. On the printer driver, set the resolution to 600 dpi or
  • Ricoh Aficio MP C5502A | User Guide - Page 206
    classification code. The classification code is not supported with the printer driver. Select Optional for classification code. For details about how to specify classification code settings, see "Configuring Classification Codes", Print . Collate was canceled. Turn off the main power switch, and
  • Ricoh Aficio MP C5502A | User Guide - Page 207
    about how to set permissions, see Security Guide . "Duplex has been cancelled." Duplex printing was canceled. • Select the proper paper size for the duplex function. For details about paper, see "Specifications for the Main Unit", Maintenance and Specifications . • Change the setting for "Apply
  • Ricoh Aficio MP C5502A | User Guide - Page 208
    of sheets that you can use Collate with. Reduce the number of pages to print. "Exceeded max. number of pages. (Auto)" While using the error job store function to store Normal Print jobs as Hold Print files, the maximum page capacity was exceeded. Delete unneeded files stored in the machine
  • Ricoh Aficio MP C5502A | User Guide - Page 209
    Solutions The number of pages the user is permitted to print has been exceeded. For details about print volume use limitation, see Security Guide . PDF direct printing could not be performed because the file system could not be obtained. Turn off the main power switch, and then back on again. If
  • Ricoh Aficio MP C5502A | User Guide - Page 210
    long time to complete a print job. PostScript 3 Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. "Memory Retrieval Error" A memory allocation error occurred. Turn off the main power switch, and then back on again
  • Ricoh Aficio MP C5502A | User Guide - Page 211
    . size is not supported. Job was cancelled." Job reset is automatically performed if the specified paper size is incorrect. Specify the correct paper size, and then print the file again. "Sending data failed." The machine received a command to stop transmission from the printer driver. Check if
  • Ricoh Aficio MP C5502A | User Guide - Page 212
    then print the file again. "You do not have a privilege to use this function. This job has been cancelled." The entered login user name or login password is not correct. Check that the user name and password are correct. "You do not have a The logged in user is not For details about how to set
  • Ricoh Aficio MP C5502A | User Guide - Page 213
    with the destination has failed. Check settings. To check the current status, press [Scanned Files Status]." The entered user name or password was invalid. "Cannot communicate with PC. Contact the administrator." WSD (Device) protocol or WSD (Scanner) protocol is disabled. Solutions • Check that
  • Ricoh Aficio MP C5502A | User Guide - Page 214
    . Lift the ADF by 30 degrees or more. "Cannot find the specified path. Please check the settings." The destination computer name or folder name is invalid. Check whether the computer name and the folder name for the destination are correct. "Cannot find the specified path. Please check the
  • Ricoh Aficio MP C5502A | User Guide - Page 215
    scan data. Open scanner properties, click the [Events] tab, and then select [Start this program] as the computer's response on receipt of scan data. For details, see your operating system's Help. "Cannot start scanning. Check the setting(s) on the PC." The Scan press [Cancel] to redo the scan. "
  • Ricoh Aficio MP C5502A | User Guide - Page 216
    original, and then scan again. • Use Scanner Journal to check there are no jobs awaiting transmission, and then scan again. "Entered user code is not correct. Please re-enter." You have entered an incorrect user code. Check the authentication settings, and then enter a correct user code. 214
  • Ricoh Aficio MP C5502A | User Guide - Page 217
    "Exceeded max. E-mail size. Sending E-mail has been cancelled. Check [Max. Email Size] in Scanner Features." The file size per page has reached the maximum email size specified in [Scanner Features]. Change the facsimile features settings as follows: • Increase the e-mail size limit in [Max
  • Ricoh Aficio MP C5502A | User Guide - Page 218
    Troubleshooting characters, see "Values of Various Set Items for Transmission/ Storage / Delivery Function", Scan . "Exceeded max for e-mail, Scan to Folder, or delivery functions. Wait until files have to send the scanned data, or press [Cancel] to delete." The number of scanned pages exceeded the
  • Ricoh Aficio MP C5502A | User Guide - Page 219
    the Machine/ System Settings . "LDAP server authentication has failed. Check the settings." The user name and password differ from those set for LDAP Authentication. For details about LDAP Authentication, see Security Guide . "Memory is full. Cannot scan. The scanned data will be deleted
  • Ricoh Aficio MP C5502A | User Guide - Page 220
    the time of saving to the memory device. Select whether or not to save the scanned document to the memory device. "Memory is full. Scanning has been cancelled. Press [Send] to send the scanned data, or press [Cancel] to delete." Because there is not enough free hard disk space in the machine for
  • Ricoh Aficio MP C5502A | User Guide - Page 221
    state completes. For details about how to set SMTP authentication, see "File Transfer", Connecting the Machine/ System Settings . Print or delete Scanner Journal. For details about Scanner Features, see "General Settings", Scan . Cancel transmission ("Waiting..." status cleared) or the DeskTopBinder
  • Ricoh Aficio MP C5502A | User Guide - Page 222
    Cancel transmission ("Waiting..." status cleared) or the DeskTopBinder setting, and then change the password. "Selected file is currently in use. User name destination(s)?" The specified group contains e-mail destinations and Scan to Folder destinations, either of which are incompatible with the
  • Ricoh Aficio MP C5502A | User Guide - Page 223
    time of scanning. The file name specified in the Sending Scan Files to Folders function cannot error occurred and the file could not be sent correctly. If the same message appears again after scanning again, the cause could be a mixed network, or else network settings were changed during WSD scanner
  • Ricoh Aficio MP C5502A | User Guide - Page 224
    Troubleshooting Message Causes Solutions "Updating the destination list A network error the message disappears. Do not switch off the power while this message is displayed. user name For details about how to set does not have permission for permissions, see Security Guide . the
  • Ricoh Aficio MP C5502A | User Guide - Page 225
    data being scanned is too large for the scale ratio specified in [Specify Size]. Reduce the resolution or [Specify Size] value, and then try to scan the original again. "The size of the scanned data is too how to install a device certificate (PDF with digital signature), see Security Guide . 223
  • Ricoh Aficio MP C5502A | User Guide - Page 226
    install a device certificate (PDF with digital signature), see Security Guide . "XXX cannot be YYY because there is a problem with the PDF Digital Signature's device certificate. Check the device certificate." (XXX and YYY indicate the user action.) There is no device certificate (PDF with digital
  • Ricoh Aficio MP C5502A | User Guide - Page 227
    must be installed. For details about the user certificate (destination certificate), see Security Guide . A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide . A new user certificate must be installed. For details about
  • Ricoh Aficio MP C5502A | User Guide - Page 228
    them correctly. For details about login user name, login password, and driver encryption key, see Security Guide . "Authentication succeeded. However, the access privileges for scanner function has been denied." The logged in user name For details about how to set does not have permission for
  • Ricoh Aficio MP C5502A | User Guide - Page 229
    ." ("XXX" and "YYY" indicate scanner names.) The main power switch of the previously used scanner is not set to "On". Check whether the main power switch of the scanner used for the previous scan is turned on. "Cannot find "XXX" scanner used for the previous scan. "YYY" will be used instead
  • Ricoh Aficio MP C5502A | User Guide - Page 230
    Troubleshooting Message "Clear Misfeed(s) in ADF." "Communication error has occurred on the network." "Error has occurred in the scanner driver." "Error has occurred in the scanner." "Fatal error has occurred in the scanner." "Insufficient memory. Close all other applications, then restart scanning
  • Ricoh Aficio MP C5502A | User Guide - Page 231
    . Reduce Scanner memory is the scanning area." insufficient. • Reset the scan size. • Lower the resolution. • Set with no compression. For details about the settings, see TWAIN driver Help. The problem may be due to the following cause: • Scanning cannot be performed if large values are set for
  • Ricoh Aficio MP C5502A | User Guide - Page 232
    ]." appears, press [Cancel Copying]. "Scanner is not available on the specified device." The TWAIN scanner function Contact your service representative. cannot be used on this machine. "Scanner is not available. Check the scanner connection status." The machine's main power switch is off. Turn
  • Ricoh Aficio MP C5502A | User Guide - Page 233
    about firewall, see Windows Help. • Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine's protocol "Remote Maintenance Using telnet", Connecting the Machine/ System Settings . "Scanner is not ready. Check the scanner and the options." The ADF cover is open.
  • Ricoh Aficio MP C5502A | User Guide - Page 234
    10. Troubleshooting 232
  • Ricoh Aficio MP C5502A | User Guide - Page 235
    of such marks by Ricoh Company, Ltd. is under license. Microsoft®, Windows®, Windows Server®, and Windows Vista® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. PCL
  • Ricoh Aficio MP C5502A | User Guide - Page 236
    • The product names of Windows Server 2008 are as follows: Microsoft® Windows Server® 2008 Standard Microsoft® Windows Server® 2008 Enterprise • The product names of Windows Server 2008 R2 are as follows: Microsoft® Windows Server® 2008 R2 Standard Microsoft® Windows Server® 2008 R2 Enterprise
  • Ricoh Aficio MP C5502A | User Guide - Page 237
    27, 30, 78, 79, 137, 138 C Canceling a transmission 94, 95 Caster table 33, 35 Check Print 15, 106 Hold print file 106 Home key 45 Home screen 13, 48, 49, 50 Home screen image 48 How to Read the Manuals 6 I Immediate transmission 92 Indicator 165, 166 Information screen 9 Initial settings
  • Ricoh Aficio MP C5502A | User Guide - Page 238
    7 Region B 7 Registering Destinations 11 Remote Fax 21 Reset key 45 Rotate Copy 69 Running out of toner 162 S Sample Copy key 45 Sample Print 15 Saving paper 9 Scan file 119, 123 Scan settings 126 Scan to Folder 22, 111 Scanner 48, 111, 211 Scanner accessibility unit 39 Send Later 96
  • Ricoh Aficio MP C5502A | User Guide - Page 239
    Print 15, 108 Stored print file 108, 109 Storing a document 97 Storing data 86 Storing received documents 17 Symbols 6 T Thick paper 140, 156 Thin paper 140 Toner the Power 59 Two-Sided Combine 75 U Unauthorized copy prevention 25 Used toner 163 User code authentication 61 User Tools/
  • Ricoh Aficio MP C5502A | User Guide - Page 240
    MEMO 238
  • Ricoh Aficio MP C5502A | User Guide - Page 241
    MEMO 239
  • Ricoh Aficio MP C5502A | User Guide - Page 242
    MEMO 240 EN GB EN US EN AU D143
  • Ricoh Aficio MP C5502A | User Guide - Page 243
    © 2011
  • Ricoh Aficio MP C5502A | User Guide - Page 244
    EN GB EN US EN AU D143-7003
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Read this manual carefully before you use this machine and keep
it handy for future reference. For safe and correct use, be sure to
read the Safety Information in "Read This First" before using the
machine.
For information not in this manual, refer to
the HTML/PDF
fi
les on the supplied
CD-ROM.
Appendix
Troubleshooting
Adding Paper and Toner
Web Image Monitor
Document Server
Scan
Print
Fax
Copy
Getting Started
What You Can Do with This Machine
User Guide