Ricoh Aficio SP C831DN Manuals

Ricoh Aficio SP C831DN Manual

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  • Ricoh Aficio SP C831DN | Manuals - Page 1
    User Guide Getting Started Printing Troubleshooting Replenishing and Replacing Consumables For information not in this manual, refer to the HTML/PDF files on the supplied CD-ROM. Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use,
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    18 Switching Screen Patterns...20 Adding Icons to the [Home] Screen...21 Logging in the Printer...23 User Code Authentication Using the Control Panel 23 User Code Authentication Using a Printer Driver 23 Logging In Using the Control Panel...23 Logging Out Using the Control Panel...24 Logging
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    with Mac OS X...70 3. Troubleshooting When Indicators Are Displayed...73 When a Panel Tone Beeps...74 Checking Printer Status and Settings...75 When an Indicator for the [Check Status] Key Is Lit 77 When You Have Problems Operating the Printer 79 When the Color Registration Shifts...85 When the
  • Ricoh Aficio SP C831DN | Manuals - Page 5
    When the Data In Indicator Does Not Light Up or Flash 108 Other Printing Problems...109 When PictBridge Printing Does Not Work 121 Removing Jammed Paper...122 Locating Jammed Replenishing and Replacing Consumables Adding Toner...135 Replacing Other Consumables...138 Adding Staples...140 Trademarks...141
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    4
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    manuals supplied with the printer, available options, names and functions of components, and setup procedures. Before You Start How to Read the Manuals Symbols used in the manuals This manual explanations of the machine's functions, and instructions on resolving user errors. This symbol is located at
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    "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are relevant to the environment you are using. List of Options This section provides a list of options for this printer and the names commonly used in this manual. The Type 2 model comes equipped with a hard disk. For
  • Ricoh Aficio SP C831DN | Manuals - Page 9
    interface board Camera direct print card NetWare card VM card Printer Types This printer comes in two models that have different printing speeds. When describing procedures that are model-specific, this manual refers to the different printer models as Type 1 or Type 2. The following table describes
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    contact your local dealer. Depending on which country you are in, certain units may be optional. For details, please contact your local dealer. Model-Specific how to identify the region to which your printer belongs. There is a label on the rear of the printer, located in the position shown below.
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    Before You Start • Dimensions in this manual are given in two units of measure: metric and inch. If your printer is a Region A model, refer to the metric units. If your printer is a Region B model, refer to the inch units. 9
  • Ricoh Aficio SP C831DN | Manuals - Page 12
    of paper that can be used, see p.33 "Supported Paper for Each Input Tray". 4. Bypass tray Up to 100 sheets of plain paper cover (Duplex unit) Open this cover to replace the fusing unit and transfer roller, or to remove jammed paper. 6. Handle Pull out this handle when lifting the printer. 7. Tray
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    the Power". 10. Front cover Open this when replacing the toner, black drum unit/color drum units or transfer unit. 11. Control panel See p.13 "Guide to the Names and Functions of the Printer's Control Panel". 12. Paper support Extend the paper support when printing on paper larger than A3 . Rear and
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    holes. Doing so might result in printer malfunction. 8. Power connector Connect the power cord to the printer. Insert the other end into an unit Replace the fusing unit when the following message appears: • "Replacement of Fusing Unit is now necessary. Replace Fusing Unit." Replace the fusing unit
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    Replace Color Photoconductor Unit." • "Replacement of Black Photoconductor Unit is now necessary. Replace Black Photoconductor Unit." 5. Transfer unit Replace the transfer unit when the following message appears: • "Replacement of Transfer Unit is now necessary. Replace Transfer Unit." 6. Toner From
  • Ricoh Aficio SP C831DN | Manuals - Page 16
    's system status, operational status of each function, and current jobs. You can also display the job history and the printer's maintenance information. 6. Data In indicator Flashes when the printer is receiving print jobs from a computer. The data in indicator is lit if there is data to be printed
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    . [Login/Logout] key Press to log in or log out. 11. [User Tools] key Press to change the default settings to meet your requirements. See "Displaying the Printer Configuration Screens Using the Control Panel", Operating Instructions. 12. [Simple Screen] key Press to switch to the simple screen. See
  • Ricoh Aficio SP C831DN | Manuals - Page 18
    Allows you to check the printer status, such as toner, paper, and waste toner levels. • The [Home] screen is set as the default screen when the printer is turned on. You can change this default setting under Function Priority. See "System Settings", Operating Instructions. How to Use the [Home
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    and waste toner levels. 2. [Printer] Press to display the [Printer] screen. 3. Shortcut icon area You can add shortcuts to embedded software applications to the [Home] screen. For details about how to register shortcuts, see "Adding icons to the [Home] screen", Operating Instructions. 4. Home screen
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    1. Getting Started To change the length of time that the printer waits before restoring its settings to their default values, use the System Auto Reset Timer setting. See "System Settings", Operating Instructions. How to Use the Screens on the Control Panel The display panel shows the operation
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    How to use the [Information] screen To improve user's environmental consciousness, you can configure the printer to notify users how much they have conserved paper usage by utilizing various paper conserving function of the printer. The color utilization ratio is also displayed on the [Information
  • Ricoh Aficio SP C831DN | Manuals - Page 22
    the [Information] screen and return to operation. 6. Color Utilization The ratio of color prints to the total number of prints is displayed. • Depending on the printer settings, the [Information] screen may not be displayed. For details, see Security Guide. • You can also use Web Image Monitor to
  • Ricoh Aficio SP C831DN | Manuals - Page 23
    simple screen. Adding Icons to the [Home] Screen You can also review icons of functions and embedded software applications that you deleted from the [ . For details, see "Displaying the Printer Configuration Screens Using a Web Browser", Operating Instructions. 2. Point to [Device Management],
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    Started 6. Click [OK] four times. For using User Tools 1. Press [Add Icon] in the [Edit Home] screen. For details about how to access the [Edit Home] screen, see "Displaying the Printer Configuration Screens Using the Control Panel", Operating Instructions. 2. Press [Select Icon to Add]. 3. Press
  • Ricoh Aficio SP C831DN | Manuals - Page 25
    in to the printer using a printer driver while User Code Authentication is enabled. If User Code Authentication is enabled., specify the User Code in the printer properties of the printer driver. For details, see the printer driver Help. • The PCL printer driver supports User Code Authentication
  • Ricoh Aficio SP C831DN | Manuals - Page 26
    using the printer. 1. Press the [Login/Logout] key. CQT599 2. Press [Yes]. Logging In Using a Printer Driver Enter your login user name and password as registered in the printer. You need only do this the first time you access the printer. The PCL printer driver supports User Code Authentication
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    driver, you do not need to log out when you finish. Logging In Using Web Image Monitor For details about how to log in via Web Image Monitor, see "Displaying the Printer Configuration Screens Using a Web Browser", Operating Instructions. • For User Code Authentication, enter a User Code in the
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    1. Getting Started Logging Out Using Web Image Monitor This section explains the procedure for logging out via Web Image Monitor. 1. Click [Logout] to log out. • Delete the cache memory of the Web browser after logging out. 26
  • Ricoh Aficio SP C831DN | Manuals - Page 29
    enters Sleep mode if you do not use it for a while. To specify the time that the printer waits before it enters Sleep mode, configure the Sleep Mode Timer setting. See "Timer Settings", Operating Instructions. Turning On the Power • Do not turn off the power switch immediately after turning it on
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    in Low Power mode. You can change the amount of time that the printer waits before switching to Low Power mode under [Low Power Mode Timer]. For details, see "Timer Settings", Operating Instructions. You can change the printer's settings to enter Low Power mode when you press the [Energy Saver] key
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    ], see "Administrator Tools", Operating Instructions. • When the printer is in Sleep mode, the service call message appears • When paper is jammed • When the printer's covers are opened • When the "No toner. Replace Toner Cartridge." message appears • When toner is being replenished • When the [User
  • Ricoh Aficio SP C831DN | Manuals - Page 32
    to open the printer driver properties from [Devices and Printers]. • Manage Printers permission is required to change the printer settings. Log on as an Administrators group member. • You cannot change the printer default settings for individual users. Settings made in the printer properties dialog
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    depending on the application. For details, see the printer driver Help or the manuals provided with the application. Using One Click Presets Some . By using registered one click presets, users without in-depth knowledge of the printer driver can utilize advanced printing functions easily. Follow
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    's settings dialog box If you click the question mark button in the upper right corner of the setting dialog box for the printer driver, the mouse's pointer changes to a question mark. Move this question mark over the item whose Help information you want to view, and then left-click
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    printer drivers on Windows 7 and Mac OS X 10.6 are shown as an examples. Paper Specification This section describes the recommended paper sizes, types, and paper weight for each tray. Supported printer input trays. It also provides supported , Color Paper supported. • The paper tray fence is
  • Ricoh Aficio SP C831DN | Manuals - Page 36
    2. Printing Tray 2 Paper type Paper sizes selected automatically Paper sizes requiring manual setting Paper weight Paper capacity Note Plain Paper, Recycled Paper, Color Paper, Special Paper 1 to 3, Letterhead, Preprinted Paper, Bond Paper, Cardstock, Coated Paper, Coated Paper: Gloss Print,
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    Paper Specification Bypass Tray Paper type Paper sizes selected automatically Paper sizes requiring manual setting Paper weight Paper capacity Plain Paper, Recycled Paper, Color Paper, Special Paper 1 to 3, Letterhead, Preprinted Paper, Bond Paper, Cardstock, Coated Paper, Coated Paper: Gloss
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    2. Printing 500-sheet paper feed unit Paper type Paper sizes selected automatically Paper sizes requiring manual setting Paper weight Paper capacity (80 g/m2, 20 lb. Bond) Plain Paper, Recycled Paper, Color Paper, Special Paper 1 to 3, Letterhead, Preprinted Paper, Bond Paper, Cardstock, Coated
  • Ricoh Aficio SP C831DN | Manuals - Page 39
    sizes requiring manual setting Paper unit Paper type Paper sizes Paper weight Paper capacity (80 g/m2, 20 lb. Bond) Note Plain Paper, Recycled Paper, Color supported. • The paper tray fence is fixed. If you wish to change the size of paper placed in this tray, contact your service representative. 37
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    80 lb. Cover) 1,200 sheets • Custom paper size is not supported. • The paper tray fence is fixed. If you wish to change the size of paper placed in this tray, contact your service representative. Plain Paper, Recycled Paper, Color Paper, Special Paper 1 to 3, Letterhead, Preprinted Paper, Bond Paper
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    Supported Paper for Each Output Tray The following tables provide details of the sizes, feed directions, and maximum number of sheets of paper that can be stacked in each of the printer ) • 250 sheets (B4 JIS , 81/2 × 14 or larger) Bridge unit Paper capacity (80 g/m2, 20 lb. Bond): • 250 sheets: A4,
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    2. Printing 2000-sheet booklet finisher The finisher upper tray Paper sizes Paper weight Stack capacity(80 g/m2, 20 lb. Bond) The finisher shift tray Paper sizes Paper weight Standard size: A3 , B4 JIS , A4 , B5 JIS , A5 , B6 JIS , A6 , 12 × 18 , 11 × 17 , 11 × 15 , 10 × 14 , 81/2 × 14 , 81/2 × 13
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    Paper Specification Paper sizes that can be shifted when delivered to the finisher shift tray Standard size: A3 , A4 , A5 , B4 JIS , B5 JIS , 12 × 18 , 11 × 17 , 11 × 15 , 10 × 14 , 81/2 × 14 , 81/2 × 13 , 81/2 × 11 , 81/4 × 14 , 81/4 × 13 , 8 × 13 , 8 × 10 , 71/4 × 101/2 Custom size: , 8K ,
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    2. Printing Stack capacity after stapling (80 g/m2, 20 lb. Bond) Staple position Without Mixed Size: • 2-12 sheets: 150 sets (A4 , 81/2 × 11 ) • 13-50 sheets: 150-40 sets (A4 , 81/2 × 11 ) • 2-9 sheets: 100 sets (A4 , B5 JIS , 81/2 × 11 ) • 10-50 sheets: 100-20 sets (A4 , B5 JIS , 81/2 × 11 ) •
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    , 8K , 16K Custom size: • Vertical: 100.0-305.0 mm (3.94-12.00 inches) • Horizontal: 148.0-600.0 mm (5.83-23.62 inches) When installing the output jogger unit, paper sizes for the finisher upper tray are listed below: A3 , B4 JIS , A4 , B5 JIS , A5 , 11 × 17 , 81/2 × 14 , 81/2 × 11 , 51/2 × 81
  • Ricoh Aficio SP C831DN | Manuals - Page 46
    2. Printing Paper sizes that can be shifted when delivered to the finisher shift tray Standard size: A3 , A4 , A5 , B4 JIS , B5 JIS , 12 × 18 , 11 × 17 , 11 × 15 , 10 × 14 , 81/2 × 14 , 81/2 × 13 , 81/2 × 11 , 81/4 × 14 , 81/4 × 13 , 8 × 13 , 8 × 10 , 71/4 × 101/2 , 8K , 16K Custom size: •
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    sheets: 100-33 sets (other size paper) With Mixed Size: • 2-30 sheets: 50 sets (A3 /A4 , B4 JIS /B5 JIS , 11 × 17 /81/2 × 11 ) Punch unit Paper sizes for 2 & 4 holes type: 2 holes Paper sizes for 2 & 4 holes type: 4 holes Standard size: : A3, B4 JIS, A4, B5 JIS, A5, 11 × 17, 81/2 × 14
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    2. Printing Paper sizes for 4 holes type: 4 holes Standard size: : A3, B4 JIS, A4, B5 JIS, A5, 11 × 17, 81/2 × 14, 81/2 × 11, 51/2 × 81/2, 71/4 × 101/2, 8 × 13, 81/2 × 13, 81/4 × 13, 8K, 16K, 81/4 × 14, 8 × 10, 11 × 15, 10 × 14 : A4, B5 JIS, A5, 81/2 × 11, 71/4 × 101/2, 16K Custom size: • Vertical
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    User Tools] menu. Configure the appropriate paper thickness for the loaded paper type. For details how to specify the setting, see "Specifying a Paper Type", Operating Instructions. Paper type Plain Paper, Recycled Paper, Color The following shows the recommended print area for this printer. 47
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    settings. • Depending on the printer driver settings, you may be able to print outside the recommended print area. However, the actual output may not be as desired, or a paper feed problem may occur. • If [Edge to Edge Print] under [System] in [Printer Features] is enabled, the margins on the left
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    do not, misfeeds might occur. For details, see "Tray Paper Settings", Operating Instructions. • To prevent multiple sheets from being fed at once, fan the paper paper tray, see p.33 "Supported Paper for Each Input Tray". • Depending on the environment where the printer is being used, you might at
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    of OHP transparencies for color printing cannot be used. For details about types that can be used, contact your sales or service representative. • To • Do not load sheets that have already been printed by another printer. Paper Storage When storing paper, the following precautions should always be
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    Loading Paper • Once opened, store paper in plastic bags. Loading Paper into Paper Trays In the following example procedure, paper is loaded into Tray 2. • Check the paper edges are aligned at the right side. • Slide the side fences until they are aligned with the sides of the paper, and then re-
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    2. Printing 3. While pressing down the release lever, slide the side fences outward. CQT042 4. Slide the end fence outward. 2 1 1 CQT043 1. Pinch the release levers of the end fence. 2. Slide the end fence outward. 5. Square the paper and load it print side up. Do not stack paper over the limit
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    same time depends on paper type. Load only as much paper as can be held between the paper guides on the bypass tray. For the maximum number of sheets you can load, see p.33 "Supported Paper for Each Input Tray". 1. Open the bypass tray. CQT037 2. Insert the paper face down until you
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    down the release lever, align the paper guides to the paper size. If the guides are not flush against the paper, images For details about [Panel Key Sound], see "General Features", Operating Instructions. • If the printer stops detecting paper sizes while printing, remove the paper and reload it
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    1. Carefully pull out Tray 3 (LCT) until it stops. Loading Paper CJW015 2. Square the paper and load it print side up. Do not stack paper over the limit mark. • Whole tray pulled out CJW016 • Left half of the tray pulled out CJW017 3. Carefully push the paper tray fully in. • You can load paper
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    2. Printing Loading Paper into the Large Capacity Tray (LCT) 1. Open the right cover of the large capacity tray (LCT). CJW018 2. Load paper into the paper tray with the print side down and place it against the left side of the tray. Do not stack paper over the limit mark. CJW019 3. Press the [Down]
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    User Tools Specify [Auto Detect] or [On (Always)] for [Letterhead Setting] in [System] under the Printer Features menu, and then place the paper as shown below. For details about the letterhead settings, see "System", Operating Instructions ] as the paper type in the printer driver's settings. 57
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    2. Printing • If a print job is changed partway through printing from one-sided to two-sided printing, one-sided output after the first copy may be printed facing a different direction. To ensure all paper is output facing the same direction, specify different input trays for one-sided and two-sided
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    job via USB 2.0 while the printer is in Low Power mode or Instructions. 10. Click [OK]. 11. Start printing from the application's [Print] dialog box. • If [Color] is selected in the "Color/ Black and White:" list, you can print using special color outputs suitable for color vision impaired users
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    colors (CMYK) and counted on the billing counter as such. To ensure that documents are printed in black and white, select [User Setting] in the "Settings for Image:" list on the [Print Quality] menu, and then select [K (Black)] in the "Gray Reproduction:" list. For details, see the printer driver
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    print functions on the tabs of the printer driver. For details, see "Convenient Print Functions", Operating Instructions. 11. Click [OK]. 12. to display the "Color Mode:" menu. 10. In the "Color Mode:" menu, select the color mode for the print job. Select [Color] for color printing. Select [Black
  • Ricoh Aficio SP C831DN | Manuals - Page 64
    Color, Letterhead, Preprinted, Bond, Cardstock • If the document contains pages with different original sizes, page breaks may occur. • For details about setting the duplex printing function using the PCL 6 printer driver or PostScript 3 printer driver for Windows, see "Edit", Operating Instructions
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    pages onto a single sheet and bind them to form a booklet. For details about booklet printing, see "Booklet Printing", Operating Instructions. • For details about setting the combine printing function using the PCL 6 printer driver or PostScript 3 printer driver for Windows, see "Edit", Operating
  • Ricoh Aficio SP C831DN | Manuals - Page 66
    2. Printing • For details about setting the combine printing function using the PCL 5c/5e printer driver, see "Setup", Operating Instructions. • For details about setting the combine printing function using the PostScript 3 printer driver for Mac OS X, see "Layout", Operating Instructions. 64
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    remove any air from inside, flatten out all four edges. If they are bent or curled, flatten their leading edges (the edge going into the printer) by running a pencil or ruler across them. The method for loading envelopes varies depending on the orientation of the envelopes. Be sure to load envelopes
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    envelopes, use both User Tools and the printer driver to select "Envelope printer driver. Recommended envelopes For information about recommended envelopes, contact your local dealer. The size of envelopes that you can load depends on the tray in which you load them. For details, see p.33 "Supported
  • Ricoh Aficio SP C831DN | Manuals - Page 69
    creased, dirtied, or misprinted. If you are printing a solid color on an envelope, lines may appear where the overlapped edges printer driver and the control panel. For details about settings using the control panel, see "Configuring envelope settings using the control panel", Operating Instructions
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    . • Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see "Configuring envelope settings using the control panel", Operating Instructions. • Envelopes must be loaded in a specific orientation. For
  • Ricoh Aficio SP C831DN | Manuals - Page 71
    of the printer is turned off, printing will not start even if it is the specified print time. To print a document whose specified time has already passed, set [Jobs Not Printed As Machn. Was Off] to [On] on [System] under [Printer Features]. For details, see "System", Operating Instructions. 69
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    print privileges can print the document using the control panel. This setting is available when User Authentication is enabled using the PCL 6 printer driver. For details, see Security Guide. Storing a Document with Mac OS X 1. After creating a document, open the printing preferences screen in the
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    a document whose specified time has already passed, set [Jobs Not Printed As Machn. Was Off] to [On] on [System] under [Printer Features]. For details, see "System", Operating Instructions. • If an error message is displayed on the control panel, printing will not start even if it is the specified
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    2. Printing 72
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    3. Troubleshooting This chapter provides solutions to common problems and it also explains how to correct unwanted print results. When Indicators Are Displayed This section describes the indicators that appear when the printer requires user attention such as removing misfed paper, reloading paper,
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    Troubleshooting When a Panel Tone Beeps The following table describes various beep patterns that the printer produces to alert users about printer has jammed, the toner needs replenishing, or other problems have occurred. • The beep alerts cannot be muted. If the printer's covers are opened and
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    Displays the state of and solutions for paper misfeeds. • Cover Open Indicates whether one or more covers of the printer are open. • Waste Tnr Bttl Full Displays whether the waste toner bottle is full. Data Storage You can check the following items under [Data Storage]: • HDD Remaining Mem. Displays
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    3. Troubleshooting • Machine IPv6 Address Displays the printer's IPv6 address. 1. Press the [Check Status] key. CQT664 2. Press the [Maintnc/MacInfo] tab. 3. Press each key, and then check the contents. 4. After checking the information,
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    the error message displayed on the printer screen and take the appropriate action. For details about error messages and their solutions, see p. 91 "When Messages Are Displayed". The following table describes problems that cause the indicator to light: Problem Documents and reports do not print
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    Troubleshooting Problem Documents and reports do not print out. An error has occurred. The printer Instructions. • For details about connecting to the network, contact your administrator. • If the indicator is still lit even after trying to solve the problem as described here, contact your service
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    When You Have Problems Operating the Printer When You Have Problems Operating the Printer This section describes common problems and messages. If other messages appear, follow the instructions displayed. Problem Cause Solution The lamp remains lit and the printer does not enter Sleep mode even
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    Troubleshooting Problem Cause Solution "Please wait." appears. This message appears when you change the toner User Name or Login Password is not correct. For details about the correct Login User Name and Login Password, see Security Guide. "Authentication has failed." appears. The printer
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    Problems Operating the Printer Problem "You do not have the privileges to use this function." continues to be displayed even though you have entered a valid user logged in user does not have permission for the selected function. For details about how to set permissions, see Security Guide. • When
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    Troubleshooting Problem the finisher tray. You have selected a paper tray that does not support duplex printing. Change the setting for "Apply 2 sided" in paper types that can be used, see "Tray Paper Settings", Operating Instructions. The output tray is full. Remove paper from the output tray
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    Problems Operating the Printer Problem Cause Solution "Turn main Power Switch off" appears. The printer does not shut down normally when the main power switch is turned off and then immediately turned on. Turn off the main power switch. Wait for ten seconds or more after the printer manual for
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    3. Troubleshooting Problem "The format of the image data is not valid." appears. Cause Solution The file format of the shortcut The file format of the shortcut image to image to be added is not be added must be JPEG. Specify the supported. image again. • Using curled paper often causes
  • Ricoh Aficio SP C831DN | Manuals - Page 87
    ] on the [Maintenance: Image] screen. For details about how to access the [Maintenance: Image], see "Displaying the Printer Configuration Screens Using the Control Panel", Operating Instructions. 2. Press [Start]. Auto color registration takes about 30 seconds. 3. Press the [User Tools] key. 85
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    3. Troubleshooting When the Printed Color Changes Color gradation during color printing can change slightly, depending on a number of factors. If you print the same file repeatedly or toner was recently replaced, changes may occur in color tones. In such cases, you can obtain optimal print results
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    the calibration sheet. 8. After printing, press [Yes] to save the settings. 9. Press the [User Tools] key. Gradation Correction Sheet The Color Calibration Sample Sheet contains two color sample columns "sample 1" column for adjusting highlights and "sample 2" column for adjusting midtones. The
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    Troubleshooting BMV254S Reading the gradation correction sheet The printed gradation correction sheet is read as shown below. Comparing the gradation correction sheet and correction value of each color correction values Used to adjust the color printed when only black toner is used. The currently set
  • Ricoh Aficio SP C831DN | Manuals - Page 91
    Value to the Default Value 1. Press [Color Calibration] on the [Maintenance: Image] screen. For details about how to access the [Maintenance: Image], see "Displaying the Printer Configuration Screens Using the Control Panel", Operating Instructions. Press [ ] to switch the screen. 2. Press
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    3. Troubleshooting If USB Connection Fails Problem Cause Solution The printer is not automatically recognized. The USB cable is not connected properly. Disconnect the USB cable, and then turn off the main power switch. Turn on the main power switch again. When the printer has fully booted up,
  • Ricoh Aficio SP C831DN | Manuals - Page 93
    "Calibrating..." "Hex Dump Mode" "Initializing Unit..." "Job suspended." "Loading Toner..." "Offline" "Please wait." "Printing..." "Ready" "Resetting job..." "Setting change..." "Suspended job exists." "Updating certif..." Status The printer is calibrating the color. Wait a while. In Hex Dump mode
  • Ricoh Aficio SP C831DN | Manuals - Page 94
    3. Troubleshooting Message "Waitg. for prt.data" Status The printer is waiting for the next data to print. Wait a while , see "Installing the Interface Units", Operating Instructions. • If the message appears again, contact your service representative. "Hardware Problem: Ethernet" An error has
  • Ricoh Aficio SP C831DN | Manuals - Page 95
    "Installing the Interface Units", Operating Instructions. • If the message appears again, contact your service representative. "Out of paper in n. Load paper of the following size and type. To cancel the current job, press [Job Reset]." ("n" is a figure.) The printer driver settings are incorrect
  • Ricoh Aficio SP C831DN | Manuals - Page 96
    tray does not match the paper size specified in the printer driver. Select a tray containing paper that is the same size as the specified paper size. "Problem: Printer Font Error" An error has occurred in the Contact your service representative. font settings. "The selected file(s) contained file
  • Ricoh Aficio SP C831DN | Manuals - Page 97
    Direct printing function from memory storage devices, contact your service representative. The USB flash memory device that features password protection no work area available for image processing. Solution • In [Printer Features], under [System], set [Memory Usage] to [Font Priority]. • Decrease the
  • Ricoh Aficio SP C831DN | Manuals - Page 98
    sent to the printer or install the optional SDRAM module. For details about installing SDRAM module, see "Installing the SDRAM module", Operating Instructions. "86: . For details about automatic registration of user information, see Security Guide. "Classification Code is incorrect." The
  • Ricoh Aficio SP C831DN | Manuals - Page 99
    supported by the printer driver. Select Optional for the classification code. For details about how to specify classification code settings, see "Registering Classification Codes", Operating Instructions . If the message appear after installing the hard disk, contact your service representative. 97
  • Ricoh Aficio SP C831DN | Manuals - Page 100
    Troubleshooting For details about paper size, see p.33 "Supported Paper for Each Input Tray". • Change the Paper Settings", Operating Instructions. A syntax error, etc., occurred. Check that the PDF file is valid. ) or unneeded files stored in the printer. While printing a Sample Print, Locked
  • Ricoh Aficio SP C831DN | Manuals - Page 101
    unit count for Print Volume Use. The job has been cancelled." The number of pages the user is permitted to print has been exceeded. For details about Print Volum. Use Limit., see Security Guide. "Failed to obtain file system." PDF service representative. "File system is full." The PDF printer.
  • Ricoh Aficio SP C831DN | Manuals - Page 102
    maximum buffer size to a larger value. • Reduce the number of files being sent to the printer. "Information for user authentication is already registered for another user." The user name for LDAP Authentication or Integration Server Authentication was already registered in a different server with
  • Ricoh Aficio SP C831DN | Manuals - Page 103
    printer driver Help. PCL 6 Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. On the printer driver module, see "Installing the SDRAM module", Operating Instructions. A memory allocation error occurred. Turn the main
  • Ricoh Aficio SP C831DN | Manuals - Page 104
    Troubleshooting Message Cause Solution "Print overrun." Images were discarded while printing. Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver The selected paper type is not supported. This job has been cancelled."
  • Ricoh Aficio SP C831DN | Manuals - Page 105
    using the printer driver. Check that the printer is connected to the network correctly and bidirectional communication is enabled. If the problem persists, confirm the user paper type settings of the printer. For details, see "Registering Unique Names to Paper Types", Operating Instructions. "You
  • Ricoh Aficio SP C831DN | Manuals - Page 106
    is valid. For details about the kinds of data supported by the Direct printing function from memory storage devices, see "Direct Printing from a Memory Storage Device", Operating Instructions. If printing does not start, contact your service representative. • The contents of errors may be printed
  • Ricoh Aficio SP C831DN | Manuals - Page 107
    reaches 30. • If the main power switch is turned off, the log is deleted. • You cannot view [Error Log] on the Simple Screen. 1. Press the [Printer] icon on the [Home] screen. For details about how to access the [Home] screen, see p.16 "How to Use the [Home] Screen". 2. Press [Other Functns
  • Ricoh Aficio SP C831DN | Manuals - Page 108
    3. Troubleshooting When You Cannot Print Problem Printing does not start. Printing does not start. For details about how to connect interface cables correctly, see "Connecting the Printer", Operating Instructions. The correct interface cable is not being used. The type of interface cable
  • Ricoh Aficio SP C831DN | Manuals - Page 109
    Key is incorrect. Check the Login User Name, Login Password, and Driver Encryption Key. Advanced encryption has been set using the Extended Security function. Check the settings of the Extended Security function. For details about Extended Security function settings, see Security Guide. 107
  • Ricoh Aficio SP C831DN | Manuals - Page 110
    3. Troubleshooting Problem [List / Test Print] is disabled. Printing does not start when using the extended wireless LAN in Ad-hoc Mode. Cause A mechanical error might have occurred. The correct Communication Mode is not set. Solution Contact your service representative. • Turn the main power
  • Ricoh Aficio SP C831DN | Manuals - Page 111
    when printing from a computer. When you cannot print clearly Problem Cause Solution The printed image is smudged. Settings for thick paper have not been configured when printing on thick paper in the bypass tray. PCL 5c On the printer driver's [Paper] tab, select [Bypass Tray] in the "Input
  • Ricoh Aficio SP C831DN | Manuals - Page 112
    3. Troubleshooting Problem Cause Solution The printed image is faded over the PCL 6/PostScript 3 On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Off] in the "Economy Color". Images smudge when rubbed. (Toner is not fixed.) The specified
  • Ricoh Aficio SP C831DN | Manuals - Page 113
    Image is dirty. Use of non-recommended toner can result in a loss of print quality and other problems. Use genuine manufacturer toner. Contact your service representative. Printed graphics do not match graphics on the screen. If the printer driver is configured to use the graphics command, the
  • Ricoh Aficio SP C831DN | Manuals - Page 114
    3. Troubleshooting Problem Cause Solution Image position differs from the display. Dustproof Glass", Operating Instructions. Lines of garbled or unwanted alphanumeric characters appear. An incorrect printer language might have been selected. Select the correct printer driver, and then print
  • Ricoh Aficio SP C831DN | Manuals - Page 115
    have been specified in the application, or a color that is too light has been specified for the lines. Change the dithering settings on the printer driver. For details about the dithering settings, see the printer driver Help. If the problem continues after you change the dithering settings, use
  • Ricoh Aficio SP C831DN | Manuals - Page 116
    3. Troubleshooting Problem Misfeeds Cause Solution The number of sheets loaded exceeds the capacity of the printer. Load paper only as high as the upper limit markings on the fences of the paper tray, or the markings on the paper guides of the bypass tray. The paper tray's side fences Push the
  • Ricoh Aficio SP C831DN | Manuals - Page 117
    Other Printing Problems Problem Cause Solution Printed paper becomes creased. The paper is paper tray. For details about setting "Apply 2 sided", see "Tray Paper Settings", Operating Instructions. Duplex printing is malfunctioning. You have selected a paper type that cannot be used for duplex
  • Ricoh Aficio SP C831DN | Manuals - Page 118
    Troubleshooting Problem your service representative. Use a dry cloth to wipe any paper fragments off the back of the OHP. Other printing problems Problem It data has been received by the printer. Wait for a moment. Changing the following settings with the printer driver may help speed up printing:
  • Ricoh Aficio SP C831DN | Manuals - Page 119
    Other Printing Problems Problem Causes Solutions Images are printed in the wrong orientation. The feed orientation you selected and the feed orientation selected in the printer driver's option setup might not be the same. Set the printer's feed orientation and the printer driver's feed
  • Ricoh Aficio SP C831DN | Manuals - Page 120
    3. Troubleshooting Problem Causes Solutions Some characters are not printed or appear strange. The printer driver settings are not configured correctly. PCL 5c On the printer driver's [Print Quality] tab, select [600 dpi] in the "Resolution" area. PCL 6 • On the printer driver's [Detailed
  • Ricoh Aficio SP C831DN | Manuals - Page 121
    Other Printing Problems Problem Causes Solutions Color originals are printed in No color print settings are black and white. configured on the printer driver. Change the "Color/ Black and White:" setting on the printer driver. For details about how to change the "Color/ Black and White:"
  • Ricoh Aficio SP C831DN | Manuals - Page 122
    3. Troubleshooting Problem Printing via wireless LAN is slow. Causes • A communication error might have occurred. • Interference from other wireless LAN devices can reduce the communication speed • If the printer is using a wireless LAN, radio waves may be interfering with the wireless
  • Ricoh Aficio SP C831DN | Manuals - Page 123
    is a problem with the USB connection or the PictBridge settings. Use the following procedure to check the connection and settings: 1. Disconnect, and then reconnect the USB cable. 2. Check that the PictBridge settings are enabled. 3. Disconnect the USB cable, and then turn off the printer. Turn
  • Ricoh Aficio SP C831DN | Manuals - Page 124
    Troubleshooting the printer. • Contact your service representative the manual. • Do not remove the fusing unit. Doing unit, remove it from the top. • Inside the finisher, or inside the front cover, there are stickers or sheets explaining how to remove misfed paper. • If a detailed removal instruction
  • Ricoh Aficio SP C831DN | Manuals - Page 125
    Removing Jammed Paper Locating Jammed Paper If a misfeed happens, remove the misfed paper or original following the procedures stated on the sticker or sheet inside the finisher or front cover. The letter displayed on the control panel indicates the location of the misfeed. CQT680 1. Press the key
  • Ricoh Aficio SP C831DN | Manuals - Page 126
    3. Troubleshooting 3. When all jammed paper is removed, restore the printer to the original state. • More than one 2000-sheet Booklet Finisher finisher Pull lever R1 to the left. (left) Close the bridge unit cover (left). Return lever R3 to its original position. Return lever R3 to its original
  • Ricoh Aficio SP C831DN | Manuals - Page 127
    Removing Jammed Paper When R5-R7 Is Displayed for the 2000-sheet Booklet Finisher finisher Return lever R5 to its original position. Return lever R6 to its original position. Return lever R3 to its original position. finisher CJH004 125
  • Ricoh Aficio SP C831DN | Manuals - Page 128
    3. Troubleshooting When R8-R12 Is Displayed for the 2000-sheet Booklet Finisher finisher If you cannot remove misfed paper, pull lever R12, and then remove it. Return lever R12 to its original position. finisher Pull handle R10, and then pull out the staple unit. Remove misfed paper. If you
  • Ricoh Aficio SP C831DN | Manuals - Page 129
    When R1-R4 Is Displayed for the 3000-sheet finisher Removing Jammed Paper finisher (left) Close the bridge unit cover (left). Return lever R3 and R1 to their original positions. Return lever R3 to its original position. Return lever R4 to its original position. finisher CJH006 127
  • Ricoh Aficio SP C831DN | Manuals - Page 130
    3. Troubleshooting When R5 - R8 Is Displayed for the 3000-sheet finisher finisher Return lever R5 to its original position. Return lever R6 to its original position. Return lever R3 to its original position. finisher CJH007 128
  • Ricoh Aficio SP C831DN | Manuals - Page 131
    the booklet finisher tray when removing misfed paper, pulling out or pushing in the finisher's staple unit. You can trap and injure your fingers if you do not. • Curled paper may cause For details about type of finisher, see "Guide to Functions of the Printer's Options", Operating Instructions. 129
  • Ricoh Aficio SP C831DN | Manuals - Page 132
    3. Troubleshooting 2000-sheet Booklet Finisher 130 CJH012
  • Ricoh Aficio SP C831DN | Manuals - Page 133
    2000-sheet Booklet Finisher (Saddle Stitch) Removing Jammed Staples CJH013 131
  • Ricoh Aficio SP C831DN | Manuals - Page 134
    3. Troubleshooting 3000-sheet Finisher of the CJH014 132
  • Ricoh Aficio SP C831DN | Manuals - Page 135
    Removing Punch Waste Removing Punch Waste If the punch receptacle is full, remove punch waste by following the procedures stated in the animation that appears on the screen. • While " Hole Punch Receptacle is full." is displayed, you cannot use the Punch function. • " Hole Punch Receptacle is full."
  • Ricoh Aficio SP C831DN | Manuals - Page 136
    3. Troubleshooting 134
  • Ricoh Aficio SP C831DN | Manuals - Page 137
    when it has run out, and how to dispose of used toner. • Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame. • Do not store toner (new or used) or toner containers anywhere near naked flames. Doing so risks fire and burns
  • Ricoh Aficio SP C831DN | Manuals - Page 138
    cartridges. This will result in toner leakage. Replace the toner cartridge when the following messages appear on the display. Follow the instruction on the screen regarding how to replace the toner cartridge. " No toner. Replace Toner Cartridge." " No color toner. Color toner is required to print in
  • Ricoh Aficio SP C831DN | Manuals - Page 139
    Printer Status and Settings". Disposing of Used Toner The following describes what to do with used toner. Toner cannot be re-used. Pack used toner containers and Asia) If you want to discard your used toner container, please contact your local sales office. If you discard it by yourself, treat it
  • Ricoh Aficio SP C831DN | Manuals - Page 140
    removing the waste toner bottle from the printer, spread paper or some other material around the area to keep toner from dirtying your workspace. Black Drum Unit/Color Drum Unit Replace the drum unit when the following messages appear on the display: "Replacement of Black Photoconductor Unit is now
  • Ricoh Aficio SP C831DN | Manuals - Page 141
    Replacement of Color Photoconductor Unit will soon be necessary. A new Color Photoconductor Unit is required. Please contact your local vendor." "Replace Color Photoconductor Unit. Press either the Check Status key the remaining supply display to check information about supplies." Waste toner bottle
  • Ricoh Aficio SP C831DN | Manuals - Page 142
    Replace the staple cartridge when the following message appears on the display. Follow the instruction on the screen regarding how to replace the staple cartridge. "Add staples" • If you cannot pull out the upper unit of the staple cartridge, there are staples remaining inside the cartridge. Use all
  • Ricoh Aficio SP C831DN | Manuals - Page 143
    is a registered trademark of the Mozilla Foundation. IPS is a trademark or registered trademark of Zoran Corporation and/or its subsidiaries in the United States or other countries. Java is a registered trademark of Oracle and/or its affiliates. JAWS® is a registered trademark of Freedom Scientific
  • Ricoh Aficio SP C831DN | Manuals - Page 144
    4. Replenishing and Replacing Consumables Microsoft® Windows Vista® Home Premium Microsoft® Windows Vista® Home Basic Microsoft® Windows Vista® Enterprise • The product names of Windows 7 are as follows: Microsoft® Windows® 7 Home Premium Microsoft® Windows® 7 Professional Microsoft® Windows® 7
  • Ricoh Aficio SP C831DN | Manuals - Page 145
    MEMO 143
  • Ricoh Aficio SP C831DN | Manuals - Page 146
    MEMO 144 EN GB EN US EN AU M124-8527
  • Ricoh Aficio SP C831DN | Manuals - Page 147
    © 2012
  • Ricoh Aficio SP C831DN | Manuals - Page 148
    EN GB EN US EN AU M124-8527
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Read this manual carefully before you use this machine and keep
it handy for future reference. For safe and correct use, be sure to
read the Safety Information in "Read This First" before using the
machine.
For information not in this manual, refer to
the HTML/PDF files on the supplied
CD-ROM.
Replenishing and Replacing Consumables
Troubleshooting
Printing
Getting Started
User Guide