Samsung DU8000 User Manual
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- Samsung DU8000 | User Manual - Page 1
User guide Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No. To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Learn Menu Screen - Samsung DU8000 | User Manual - Page 2
Screen 71 Using a Samsung account 73 Using Workspace 79 Using the User guide 81 Using the Internet 82 Using SmartThings 87 Playing pictures/video/music 93 edit function 119 Using a Personal Favorites List 120 TV-Viewing Support Functions Picture and Sound 123 Using Intelligent Mode 126 Adjusting the - Samsung DU8000 | User Manual - Page 3
for FreeSync (VRR) 181 Read Before Connecting a Computer (Supported Resolutions) 184 Supported Resolutions for Video Signals 186 Read Before Using Bluetooth Devices 187 Blocking programs based on their TV Rating 190 Licenses Troubleshooting Picture Issues 191 The screen is flashing or has become - Samsung DU8000 | User Manual - Page 4
not receiving all channels. 202 The captions are not provided on a digital channel. 202 Broadcasting is deactivated. External Device Connectivity Issues 203 The "Mode Not Supported" message appears. 203 The video is OK but there is no audio. 203 I want to connect to a PC and mobile device via screen - Samsung DU8000 | User Manual - Page 5
220 Getting support through Remote Management 220 Finding the contact information for service 220 Requesting service Accessibility Guidance Learn Menu Screen 221 Using the Remote control 223 Using the Accessibility Menu 229 Using the TV with Voice Guide on 231 Using the guide 234 Using Schedule - Samsung DU8000 | User Manual - Page 6
get access to the network by using a LAN cable or wireless access point. Using various connectors, you can also connect external devices. Connection Guide You can view detailed information about external devices that can be connected to the TV. (left directional button) Connected Devices Connection - Samsung DU8000 | User Manual - Page 7
. Some functions may not be supported depending on the model or geographical area. Using HDMI Troubleshooting, you can check the connection Input Device Game Console External Storage Connection Guide HDMI (eARC) Optical USB Bluetooth Wi-Fi HDMI Troubleshooting Connect audio devices, such as speakers - Samsung DU8000 | User Manual - Page 8
If the TV does not automatically connect to the network, refer to "Wired network connection failed." in "Troubleshooting." To connect a LAN cable, use a CAT 7 (*STP type) cable for the connection. (100/10 10 Mbps. This function may not be supported depending on the model. Wired networks are not - Samsung DU8000 | User Manual - Page 9
attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen. See the wireless access point's user manual for more information. - 9 - - Samsung DU8000 | User Manual - Page 10
The image on your TV may differ from the image above depending on the model and geographical area. If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID). If your wireless access point has a WPS or PBC button, select Use WPS at the - Samsung DU8000 | User Manual - Page 11
function is available with a mobile device connected to the TV through the SmartThings app or the Apple AirPlay function. Apple AirPlay may not be supported depending on the model or geographical area. Connecting an IP control device to the TV (left directional button) Settings IP Remote Try Now - Samsung DU8000 | User Manual - Page 12
are an iPhone or iPad user. For more information, refer to (left directional button) Connected Devices Connection Guide Smartphone Apple AirPlay. Try Now This function may not be supported depending on the model or geographical area. To use Apple AirPlay, make sure AirPlay Settings is enabled - Samsung DU8000 | User Manual - Page 13
on your TV while running a music app on your mobile device, the TV screen switches to the Music Wall screen. This function may not be supported depending on the model. This function is only available in Samsung mobile devices with Android 8.1 or higher. 1. Enable Tap View, Tap Sound on your mobile - Samsung DU8000 | User Manual - Page 14
Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV. Cable name HDMI to HDMI Image Description Each cable simultaneously transmits digital video and audio signals from an external device to the - Samsung DU8000 | User Manual - Page 15
Cable name DVI to HDMI Image Description DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables. Optical Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical cables can't - Samsung DU8000 | User Manual - Page 16
the Sources screen, the output of the selected device is displayed on the TV's screen. To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote control, connect the device to an HDMI port on the TV, and then turn on the device. The - Samsung DU8000 | User Manual - Page 17
Sharing). (left directional button) Connected Devices This function may not be supported depending on the model. • Connection Guide Displays device connection instructions. For more information, refer to "Connection Guide." • Universal Remote Setup Lets you register external devices to your - Samsung DU8000 | User Manual - Page 18
may differ with the model. Refer to the external device's operating manual when connecting it to the TV. The number of external device HDMI ports, but have DVI or DisplayPort ports instead. If your PC does not support HDMI video out, connect your PC with a DVI to HDMI or HDMI to DisplayPort - Samsung DU8000 | User Manual - Page 19
the optical cable. To manually change the Sound Output setting, do one of the following This function may not be supported depending on the model. user manual when connecting it to the TV. • An unusual noise coming from a connected audio device while you are using it, may indicate a problem with - Samsung DU8000 | User Manual - Page 20
support the Wi-Fi Direct function. To check whether your mobile device supports Wi-Fi Direct, refer to the mobile device's user manual. This function may not be supported Connected Devices Connection Guide Smartphone Apple AirPlay. Try Now This function may not be supported depending on the model - Samsung DU8000 | User Manual - Page 21
Remote Control and Peripherals You can control TV operations with your Samsung Smart Remote. Pair external devices, such as a keyboard, for ease of use. About the Samsung Smart Remote (QLED TV / The Frame / The Serif / S8*D/ S9*D/DU8/DU9 Series / DU75**/DU77** model) Learn about the buttons on the - Samsung DU8000 | User Manual - Page 22
access Setting menu / virtual numeric pad / Color buttons / Option pad / SmartThings directly. • Accessing the SmartThings app using this button may not be supported, depending on the model. • Use this button to access additional options that are specific to the feature in use. • Press to bring up - Samsung DU8000 | User Manual - Page 23
press and hold the button in Game Mode. Game Bar may not be supported depending on the model or geographical area. (Volume) Move the button up or Channel) Move the button up or down to change the channel. To see the Guide screen, press the button. When pressed for 1 second or more, the Channel - Samsung DU8000 | User Manual - Page 24
About the Remote Control (DU6/DU7/BED Series)(except for DU75**/ DU77** model) Learn about the buttons on the Remote Control. - 24 - - Samsung DU8000 | User Manual - Page 25
You can access Setting menu / virtual numeric pad / Option pad / SmartThings directly. • Accessing the SmartThings app using this button may not be supported, depending on the model. • Use this button to access additional options that are specific to the feature in use. • Press to bring up - Samsung DU8000 | User Manual - Page 26
Channel) Move the button up or down to change the channel. To see the Guide screen, press the button. When pressed for 1 second or more, the Channel To use the Remote Control to control a compatible external device that does support HDMI-CEC (Anynet+), connect the device to an HDMI port on the TV - Samsung DU8000 | User Manual - Page 27
it at the front of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more. This function may not be supported depending on the model or geographical area. - 27 - - Samsung DU8000 | User Manual - Page 28
of external devices. Learn how to use Samsung Smart Remote You can learn how to use Samsung Smart Remote. (left directional button) Settings Support Remote Control Guide Find details on how to use the Samsung Smart Remote. Press the menu to use a variety of functions of the Samsung Smart Remote - Samsung DU8000 | User Manual - Page 29
remote control. You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control. Connecting an external device through Anynet - Samsung DU8000 | User Manual - Page 30
function. XInput USB gamepads are supported. For more information, refer to Input Device in Connection Guide ( Connection Guide Input Device) (left directional , refer to the Bluetooth device's user manual. This function may not be supported depending on the model or geographical area. - 30 - - Samsung DU8000 | User Manual - Page 31
Using the keyboard and mouse Button Directional keys Enter key ESC key Number keys F1 key F2 key F3 key F4 key F5 key F6 key F7 key F8 key F9 / F10 key F11 / F12 key Page Up / Page Down Left-click Description Use to navigate the menu, or move the focus to highlight items on the Home Screen. - Samsung DU8000 | User Manual - Page 32
gamepads. Try Now This function may not be supported depending on the model or geographical area. Manufacturer Microsoft Sony Google Amazon Joytron Logitech PowerA Nvidia Nintendo Controllers Xbox Series X/S controller Xbox One S controller Xbox - Samsung DU8000 | User Manual - Page 33
on this product depending on controller. Force feedback : "Not support" (This product can't support force feedback.) "-" (Controllers don't have force feedback function.) * Tizen TVs will support only XInput mode for the supported gamepads. * Xbox controllers may require firmware updates. Controller - Samsung DU8000 | User Manual - Page 34
Right : Channel control (Up / Down) on TV screen • Select (press): Mute the sound Enter (OK) Return (Cancel) Exit Gaming hub homepage (Gaming hub supported countries) Smart hub homepage (During cloud game play) Quick panel Game Bar (when Game Mode is turned on and an external source is connected - Samsung DU8000 | User Manual - Page 35
Setting up the input devices (left directional button) Settings All Settings Connection External Device Manager Input Device Manager Try Now • Keyboard Settings Try Now You can set up the keyboard with the Keyboard Language and Keyboard Type functions. • Mouse Settings Try Now You can set up the - Samsung DU8000 | User Manual - Page 36
Samsung Smart Remote, and then release the button. What you say appears on the screen as text. Entering text with your voice may not be supported for some functions. This function may not be supported depending on the model or geographical area. The Samsung Smart Remote may not be - Samsung DU8000 | User Manual - Page 37
, you should connect to a network, agree to the terms and conditions, and log in with your Samsung account. Some Smart Hub features may not be supported depending on the service provider, language, or geographical area. Smart Hub service outages can be caused by disruptions in your network - Samsung DU8000 | User Manual - Page 38
account." 2. Search Search for channels, programs, movies, and apps offered by Smart Hub. To use the Search service, make sure the TV is connected to a network. This function may not be supported depending on the model or geographical area. 3. Ambient When the TV is not being used, set your TV to - Samsung DU8000 | User Manual - Page 39
a variety of practical apps, including a home workout app, video chat app and remote medical service app, allowing you to conveniently experience different lifestyles at home. This function may not be supported depending on the model or geographical area. For more information, refer to "About the - Samsung DU8000 | User Manual - Page 40
turn this function on or off. Press the Select button at the current menu. This function may not be supported depending on the app. This function may not be supported depending on the model. Automatic Mirroring from Multi View (left directional button) Settings All Settings General & Privacy Start - Samsung DU8000 | User Manual - Page 41
Autorun Multi View When Rotating Multi View runs automatically when you rotate the screen to portrait mode. This function may not be supported depending on the model. This function is activated when the Auto Rotating Accessory (sold separately) is connected. Testing Smart Hub connections (left - Samsung DU8000 | User Manual - Page 42
you desire when the TV is not used. This function may not be supported depending on the model. On The Frame models, the Ambient mode is integrated to enter to Ambient Home. In Ambient mode, some functions may not be supported. The image on your TV may differ from the image above depending on the - Samsung DU8000 | User Manual - Page 43
3.Function and content preview Select a preferred content and a preferred background and set them as your Ambient mode. While in Ambient mode, press the Select button and then the Up directional button on the remote control to view the content details. You can use the SmartThings app on a Mobile - Samsung DU8000 | User Manual - Page 44
• Edit Customize the settings to suit your preferences. Available functions may not be supported depending on the model or content. - Weather Filter You can add a weather effect to content. - Time Filter You can select any background time format for - Samsung DU8000 | User Manual - Page 45
• Screen Settings You can adjust the settings such as content brightness, saturation, and color tone. - Brightness Adjusts the brightness of the content. - Saturation Adjusts the saturation of the content. - Color Tone Adjusts the colors of the content. - Red Tone / Green Tone / Blue Tone Adjusts - Samsung DU8000 | User Manual - Page 46
• Q Collection Provides content that is dedicated to Samsung QLED. • Mood Enjoy a range of options to create the right ambience to suit your mood. • Relaxation Relax with a selection of calming content inspired by nature to soothe your mood. • Décor Allows you to select content with a sensible and - Samsung DU8000 | User Manual - Page 47
The image on your TV may differ from the image above depending on the model and geographical area. 4.Ambient Screen Options Following Ambient mode options are configurable: This menu can be found at the bottom of the Ambient home. To configure the option settings, scroll down to the far bottom. - Samsung DU8000 | User Manual - Page 48
the mobile SmartThings app. The TV may automatically turn on or off by detecting user motions and other visual changes. This function may not be supported depending on the model or geographical area. • While in Art mode, use the SmartThings app on your mobile device to save photos on the device - Samsung DU8000 | User Manual - Page 49
About the Art Home screen left directional button Art The image on your TV may differ from the image above depending on the model and geographical area. 1.List of image categories From the displayed list of categories, select an image and press the Select button to view details about the image. - Samsung DU8000 | User Manual - Page 50
style and color to suit your preferences. To save changes, select the desired mat style and color, and press either the Select or button. Supported border styles may differ if the image aspect ratio is not 16:9 or the image resolution is lower than the recommended resolution. Recommended resolution - Samsung DU8000 | User Manual - Page 51
can use artwork without any restrictions. You can also replace it with new artwork periodically to suit your preference. Follow the on-screen instructions to proceed with the payment. If you subscribe to a membership during your free trial period, your account is immediately switched to a membership - Samsung DU8000 | User Manual - Page 52
. - Motion Detector Set the Motion Detector for the motion sensor. Press the Select button to set the sensitivity level. Motion Detector may not be supported depending on the model or geographical area. - Night Mode The TV automatically turns off if no light is detected around the TV. This mode - Samsung DU8000 | User Manual - Page 53
: Set the sensor sensitivity so that the TV turns on or off automatically when motion is detected in Art mode. Motion Detector may not be supported depending on the model or geographical area. - Setting Night Mode: This mode detects lights around the TV to automatically turn on or off the TV - Samsung DU8000 | User Manual - Page 54
Precautions when using Art mode Motion Sensor may not be supported depending on the model or geographical area. • The motion sensor is located at the bottom of the TV. Do not block the sensor at the - Samsung DU8000 | User Manual - Page 55
practical apps, including a home workout app, video chat app and remote medical service app, allowing you to conveniently experience different lifestyles at home. left directional button Daily+ This function may not be supported depending on the model or geographical area. The image on your TV may - Samsung DU8000 | User Manual - Page 56
right on your TV through Samsung Gaming Hub. Connect your controller through Bluetooth or USB. left directional button Games This function may not be supported depending on the model or geographical area. The image on your TV may differ from the image above depending on the model and geographical - Samsung DU8000 | User Manual - Page 57
4.Game list Purchase games or subscribe to service offered by the Samsung Gaming Hub. Select a game . • Game Rating Lock Set the age limit for playing games. The age limit is only supported to cloud game browsing domain in Gaming Hub. • Personalization Tailored content is recommended, according to - Samsung DU8000 | User Manual - Page 58
screen. For more information about For You, refer to "About the For You Home Screen." 2.Live Watch TV programs currently on the air. Access the Guide screen to check the broadcast schedules and set up scheduled viewing for the programs you want. For more information about Live, refer to "About the - Samsung DU8000 | User Manual - Page 59
depending on the model or geographical area. This function may not be supported, depending on the input signal and settings. • Recommended for You Recommends content that are currently popular in many OTT services. • On Now Display a list of TV programs or Samsung TV Plus content items currently - Samsung DU8000 | User Manual - Page 60
4.List Edit • Moving an item on the Home Screen From the end of the list, select List Edit. Move the focus to the app to relocate, and press the down directional button on the remote control. Select Move from the option menu. Use the left or right button to reposition the app and then press Select. - Samsung DU8000 | User Manual - Page 61
your mobile device with the Samsung SmartThings app. To access Universal Guide, press the down directional button on the remote control in Home Samsung and YouTube services, whether YouTube 8K content is recommended through the Home screen may vary. This function may not be supported depending on - Samsung DU8000 | User Manual - Page 62
or Samsung TV Plus content items currently being aired. This function may not be supported, depending on the input signal and settings. 2.Guide See the program schedules of different channels on a single screen. Use Guide to view the daily program schedule for each broadcaster. You can also find out - Samsung DU8000 | User Manual - Page 63
About the Apps Home Screen Download and run various apps from Smart Hub. left directional button Home Apps You can enjoy a wide range of content, including video, music, sports and game apps by installing the corresponding apps on your TV. To use this feature, the TV must be connected to the network - Samsung DU8000 | User Manual - Page 64
app's icon and indicate the following: • : The app is installed on a USB device. • : The app has a password. • : The app needs to be updated. • : The app supports the mirroring function. - 64 - - Samsung DU8000 | User Manual - Page 65
Managing installed apps To manage installed apps, access App Settings. App Settings can be found at the bottom of the Apps screen. To access App Settings, scroll down to the bottom. The image on your TV may differ from the image above depending on the model and geographical area. 1.Removing an app - Samsung DU8000 | User Manual - Page 66
You can set the PIN in (left directional button) Settings All Settings General & Privacy System Manager Change PIN. Try Now Change PIN may not be supported depending on the model or geographical area. 4.Moving apps 1. Select an app to move. 2. Select Move. 3. Move the app to the desired location - Samsung DU8000 | User Manual - Page 67
, a notification window appears on the right and the following functions are available: • Delete All You can delete all your notifications. • Settings You can select services you want to be notified about. When you select Allow sound, notifications are displayed with a notification sound. - 67 - - Samsung DU8000 | User Manual - Page 68
setting options below the menu. Quick Settings can be used to quickly configure frequently used features. The Settings items may not be supported depending on the model or geographical area. • All Settings Displays the Settings menu for configuring specific settings. • Sound Output You can select - Samsung DU8000 | User Manual - Page 69
the TV, you can simultaneously view multiple screens that are split. For more information, refer to "Using Multi View." This function may not be supported depending on the model or geographical area. • Sleep Timer You can turn off the TV automatically at a specific time. To change the sleep time - Samsung DU8000 | User Manual - Page 70
that you want, press the Select button. • Energy Saving Solution Reduce power consumption by adjusting brightness settings. This function may not be supported depending on the model or geographical area. • Power and Energy Saving Display the Power and Energy Saving menu. Reduce energy consumption by - Samsung DU8000 | User Manual - Page 71
entire text of the Terms & Policy in (left directional button) General & Privacy Terms & Privacy after logging in to your Samsung account. Follow the instructions on your TV screen to create or log in to a Samsung account. Settings All Settings Samsung account can be used on TV, mobile device - Samsung DU8000 | User Manual - Page 72
the Samsung account website (https://account.samsung.com). • Security and Privacy You can read the Privacy Policy for Samsung accounts or change custom service settings. • Sync Internet Once you sign in to your Samsung account and configure the Sync Internet settings, you can share the favorites - Samsung DU8000 | User Manual - Page 73
available for PCs that support wireless screen sharing. This function may not be supported depending on the model Easy Connection to Screen on your PC. Follow the instructions on the screen to download and install the Easy Connection , connection problems may occur, such as low speed, disconnection - Samsung DU8000 | User Manual - Page 74
PC left directional button Daily+ Workspace Windows PC Manual Connection Try Now left directional button Daily+ Workspace Professional or higher. Remote connection to a PC running on Mac via the VNC protocol is only supported for Mac OS X 10.5 or later. • Windows OS: 1) Right-click the My PC icon - Samsung DU8000 | User Manual - Page 75
the same network, it is required to know the public IP and configure the router and AP. Check whether the router connected to the computer supports port forwarding. When the company provides additional security features such as firewall, seek help from a security officer. Home Office - 75 - - Samsung DU8000 | User Manual - Page 76
2.Username Enter the Username of the computer. How to check the Username: • Windows OS: Control Panel User Account Control • Mac OS: System Preferences Users & Groups 3.Password Enter the password for the login account. For use of PIN, do not enter PIN but the specified password of the computer. - Samsung DU8000 | User Manual - Page 77
follow the instructions shown on the mobile device screen to connect the software. This function is available only on mobile devices that support the wireless web service link to or from Workspace. To add the web service, you must be signed in to your Samsung account. The number of web services that - Samsung DU8000 | User Manual - Page 78
to "Read Before Using the Internet Function." Workspace browser not share data with Internet. (Web browser outside from Workspace) The web service supports the following keyboard shortcuts: • F1: Returns to Workspace's Home Screen. • F5: Refresh. • F8: Mutes the sound. • F9/F10: Adjusts the - Samsung DU8000 | User Manual - Page 79
Using the User guide Read the manual embedded in your TV. Launching the User guide (left directional button) Settings Support Open User guide You can view the embedded User guide that contains information about your TV's key features. You can download a copy of the User guide from Samsung's website - Samsung DU8000 | User Manual - Page 80
and diagnose the condition of your TV. You can check and clean your storage space, diagnose problems or request technical support. Words in blue (e.g., Internet) indicate a menu item. The image on your TV may . 7. (Link) Access an underlined topic referred to on an User guide page immediately. - 80 - - Samsung DU8000 | User Manual - Page 81
Using the Internet Surf the Internet on your TV. left directional button Home Apps Internet When you run Internet, you can see recently viewed websites or featured recommendations. When you select a desired website, you can get immediate access to it. You can use the Internet function more easily - Samsung DU8000 | User Manual - Page 82
control the devices registered to the SmartThings cloud and devices directly connected to this product with a remote control. This function may not be supported depending on the product or model. Functions that can be controlled by remote control may not work depending on the location of the device - Samsung DU8000 | User Manual - Page 83
.samsung.com. This function may not be available depending on the external device. 3.Life Displays recommended Life services that can be viewed or controlled from SmartThings. Only Life services supported by the TV are displayed. 4.Routines View or run scenes created from the Routines tab in the - Samsung DU8000 | User Manual - Page 84
Now Use the SmartThings Hub features on various Samsung products to connect IoT devices (e.g., light bulbs, plugs, or sensors) that are supported by SmartThings. (left directional button) Hub Connected Devices SmartThings Settings SmartThings DU6/DU7/DU8/DU9/BED/The Serif Series, 32LS03D model - Samsung DU8000 | User Manual - Page 85
Select Register to register the device. To register an appliance, make sure that it uses IR and is detectable in the area around the TV. Supported devices and options may differ depending on the model. Select Close. Then the device registration pop-up does not appear. You can register a device in - Samsung DU8000 | User Manual - Page 86
Bixby on the product, you can control devices connected to SmartThings, as well as the TV, using voice commands. This function may not be supported depending on the connected device type. Control the display device from the mobile SmartThings app Try Now From the mobile SmartThings App, use the TV - Samsung DU8000 | User Manual - Page 87
such as USB devices, mobile devices, and cameras on the TV. You cannot play media content if the content or the storage device is not supported by the TV. For more information, refer to "Read Before Playing Photo, Video, or Music Files." Backup important files before connecting a USB device. Samsung - Samsung DU8000 | User Manual - Page 88
, several functions may be restricted. Content on devices connected to the TV via your network may not play smoothly due to network communication problems. If this occurs, use a USB device. Playing multimedia content on a USB device 1. Connect a USB device to the USB port. 2. There is a content - Samsung DU8000 | User Manual - Page 89
selected media is played through the TV speaker. This function may not be supported depending on the model. In some models, the image of the played content buttons appear. The provided buttons and functions may not be supported depending on the model or geographical area. The available buttons - Samsung DU8000 | User Manual - Page 90
a specific playback section, move up the focus on the playback bar, and then select one of the five thumbnails. This function may not be supported depending on the file format. • Stop Stop the contents being played. • Previous / Next Displays the previous or the next multimedia content file. If - Samsung DU8000 | User Manual - Page 91
360 Auto Rotation is activated, automatic adjustment is followed. The adjustment position may differ depending on the image. The video's viewing angle is manually adjusted in General mode. This function may not be supported depending on the file format. Video files that use the mjpeg codec do not - Samsung DU8000 | User Manual - Page 92
. If subtitles are not displayed correctly, check the encoding setting. Rotates the video. Changes the audio language. This function is only available if the video supports multi-track sound. Displays detailed information about the current multimedia content. - 92 - - Samsung DU8000 | User Manual - Page 93
View You can view multiple content items through Multi View. (left directional button) Settings Multi View Try Now This function may not be supported depending on the model. To start Multi View, navigate to (left directional button) Settings Multi View. Next, Select the item you want from - Samsung DU8000 | User Manual - Page 94
and hold the button or press the button on the Samsung Smart Remote. This function operates only by TV broadcasts, external devices, or apps that support Multi View. While running Multi View, app casting from your mobile device is run on Multi View. This function is not available in some apps - Samsung DU8000 | User Manual - Page 95
contacts while watching TV. left directional button Daily+ Chat Together Try Now This is a Beta service function. The service may be terminated, depending on the situation. This feature may not be supported, depending on the model and the environment in which you watch TV. To use Chat Together - Samsung DU8000 | User Manual - Page 96
the TV, you can view pop-ups from your Galaxy device. This feature is supported on Galaxy devices running Android 12, One UI 4.0 and higher. - : If chat is available after Bixby settings are complete. This function may not be supported depending on the model or geographical area. - : Have a chat by - Samsung DU8000 | User Manual - Page 97
be within 10 feet (3-4 m) of your TV. If Bixby does not answer, refer to "I spoke "Hi, Bixby/ Alexa" but Bixby/Alexa does not answer." in "Troubleshooting." These functions may not be supported depending on the model or geographical area. - 97 - - Samsung DU8000 | User Manual - Page 98
Starting Bixby using buttons on the Samsung Smart Remote You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the your Samsung Smart Remote, say a command, and then release the button. button on For details on how to use Bixby, press the button once: • When - Samsung DU8000 | User Manual - Page 99
using Bixby. These functions may not be supported depending on the model or geographical area. The Voice Wake-up function may not be supported depending on the model or geographical area. This is active. The microphone on TV is not supported depending on the model or geographical area. For - Samsung DU8000 | User Manual - Page 100
Feedback Play a sound when Bixby starts and stops listening. This function may not be supported depending on the model. • Preferred Services Bixby will prioritize your preferred services for certain commands, but you can use any service by including its name in you command. This function may not be - Samsung DU8000 | User Manual - Page 101
configured yet, configure them in Settings All Settings General & Privacy Factory data reset. Try Now (left directional button) Service provider settings in initial setup may not be supported on geographical area. • To use the voice text input function and the search function, you must consent to - Samsung DU8000 | User Manual - Page 102
the Game Bar Control the Game Settings Monitoring and Game Enhancer Settings easily by using the Game Bar. This function may not be supported depending on the model. Starting the Game Bar When Game Mode ( (left directional button) Settings All Settings Connection Game Mode Settings Game Mode - Samsung DU8000 | User Manual - Page 103
and Select button on the remote control to zoom in on specific areas of the game screen and adjust the zoom rate. • For the Minimap supported resolution, refer to the table below. Game Bar Screen Ratio 16:9 21:9 Resolution set in PC 3840 x 2160 (60/*120 Hz) 2560 x 1080 (60/*120 - Samsung DU8000 | User Manual - Page 104
sound output device. (e.g. TV Speaker, Soundbar, Bluetooth headset, etc.) 8.Help Guide View details on how to use each menu item. 9.Current status display • the FreeSync feature from the external device. • Models that support FreeSync Premium Pro - QN900D, QN8**D, QN95D, QN90D, QN85D, - Samsung DU8000 | User Manual - Page 105
the PC's Window or Mac screen changes when you change the Screen Ratio on the Game Bar of your TV. This function may not be supported depending on the OS or device. If the connected external device is a gaming device, the function does not work even if you change the name - Samsung DU8000 | User Manual - Page 106
144 / 3840 x 1080p @ 165 / 3840 x 1080p @ 240 Troubleshooting of the game screen and audio problems After changing the Screen Ratio on the Game Bar, if the game screen try to solve the problems as shown below. • Check to see if the game supports Ultra Wide or your PC supports the Ultra Wide - Samsung DU8000 | User Manual - Page 107
this feature is turned on, audio cannot be played from the Bluetooth audio device that is already connected to the TV and does not support Auracast. If Auracast is turned on and you change the audio output device to the previously connected Bluetooth audio device, Auracast automatically turns off - Samsung DU8000 | User Manual - Page 108
The Record function may not be supported depending on the model geographical area. To access information or additional features provided in the Guide from analog channels, you must set Service Provider during the initial configuration stage. To view Guide, you must first configure Clock ( (left - Samsung DU8000 | User Manual - Page 109
. • Cancel Scheduled Recording You can cancel scheduled recordings. Using additional features from the Guide From the Guide, press either the or button to use additional features. These functions may not be supported depending on the model or geographical area. • Channel Filter You can view channels - Samsung DU8000 | User Manual - Page 110
next to the programs and channels scheduled for recording. This function may not be supported depending on the model or geographical area. The Instant and Timer Recording options from the Guide • Record 1. Select a program that is currently being broadcast and press the Select button. 2. Select - Samsung DU8000 | User Manual - Page 111
Using the recording schedule management screen 1. On the remote control, press the or button. 2. Use the directional buttons to navigate to the control pad. 3. Select either Schedule Manager or Recordings to access the Recording & Schedule Manager screen. The following options are available on the - Samsung DU8000 | User Manual - Page 112
Configure the Start Time and End Time settings of a scheduled recording. If a scheduled recording event has been created after selecting a program from Guide, Start Time and End Time can be set as up to ten minutes before and ten minutes after, respectively. - Delete Remove a scheduled recording - Samsung DU8000 | User Manual - Page 113
program at a specific time and date. This function may not be supported depending on the model or geographical area. The appears next to programs Try Now Settings All Using the schedule viewing options from the guide screen On the Guide screen, select a program you would like to view, press the - Samsung DU8000 | User Manual - Page 114
System Manager Time Clock) setting is correct. Try Now - Edit You can set the start time of a scheduled viewing. If you choose a program from the Guide, the Start Time can be set to up to 10 minutes before the program. - Delete You can delete scheduled viewings. - View Details You can view - Samsung DU8000 | User Manual - Page 115
broadcasts and using Timeshift. Press the down directional button to display the control pad with the following options: This function may not be supported depending on the model or geographical area. The available buttons and functions may differ with the functions. • Pause / Play You can use the - Samsung DU8000 | User Manual - Page 116
• Rewind / Fast Forward Use or button to rewind or fast forward. This function is not available while you are watching a program that is currently being broadcast. • Stop Recording / Stop Timeshift Ends the recording or Timeshift function. • Record You can switch from the Timeshift function to the - Samsung DU8000 | User Manual - Page 117
channel at any time. As with regular channels, the TV provides the daily program schedules for Samsung TV Plus. This function may not be supported depending on the model or geographical area. • Genre Select a genre to sort and display specific channels to suit your preferences. This function may not - Samsung DU8000 | User Manual - Page 118
Using the channel edit function Edit the channels stored on your TV. Accessing the channel edit screen • Display the Guide screen, and press Edit Channels on the left of the screen to access the edit-channel screen. • Display the Channel List screen, and press Edit - Samsung DU8000 | User Manual - Page 119
Using a Personal Favorites List Create frequently watched channels as favorite channels. On the Edit Channels and Channel List screens, the icon appears next to favorite channels. Creating a Favorites List 1. Access the Edit Channels screen. For details on how to access the channel edit screen, - Samsung DU8000 | User Manual - Page 120
go to (left directional button) Settings All Settings General & Privacy System Manager Change PIN. Try Now Program Rating Lock Settings may not be supported depending on your input signal. For more information about how to set your password, refer to "Setting up a password." Change PIN may not - Samsung DU8000 | User Manual - Page 121
providers, and CE manufactures through Data Service. This function may not be supported depending on the model or geographical area. Some channels may not include the Data Service. You can use the following functions: • Data Service Try Now Enable or disable data services. • Do Not Track Try Now Ask - Samsung DU8000 | User Manual - Page 122
button) Try Now Settings All Settings Broadcasting Service Provider Enable or disable the broadcast service provider feature. This function may not be supported depending on the model or geographical area. Viewing broadcast service provider info (left directional button) Info & Settings - Samsung DU8000 | User Manual - Page 123
and ambient light intensity. After sunset, the mode provides warmer colors and lower brightness. The sunrise and sunset times can manually be changed. This function may not be supported by some models, modes or apps. (e.g., Ambient Mode, Art Mode, and Game Mode). To use EyeComfort, first you need - Samsung DU8000 | User Manual - Page 124
and sunset time automatically. Or you can manually select the schedule. - Start Time Set the Start Time manually. This function is available only when model or geographical area. The microphone on TV is not supported depending on the model or geographical area. While using this function, the - Samsung DU8000 | User Manual - Page 125
external input source. This function is only available when the sound output of the TV is set to TV Speaker. This function may not be supported by some apps or external devices. This function's operation affects Auto Volume function, but it does not work the other way around. This function operates - Samsung DU8000 | User Manual - Page 126
button) Settings All Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience. Entertain and Graphic are supported only when you change the external device name to PC in PC mode. • Dynamic Makes the picture brighter and clearer in bright viewing - Samsung DU8000 | User Manual - Page 127
Try Now Maximize the contrast ratio by automatically adjusting brightness for each section of the picture. This function may not be supported depending on the model or geographical area. • Contrast Enhancer Try Now Automatically adjust the contrast to prevent excessive brightness differences between - Samsung DU8000 | User Manual - Page 128
• HDR Tone Mapping Try Now Automatically adjusts the brightness with tone mapping processing according to the HDR content information. This function may not be supported depending on the model or geographical area. • Film Mode Try Now Touch up an old video to improve the picture quality for a better - Samsung DU8000 | User Manual - Page 129
Try Now Automatically adjust the picture quality of a movie to obtain the quality intended by the movie producer. This function may not be supported depending on the model or geographical area. To use this function, use a Smartphone that is compatible with the function. The list of compatible - Samsung DU8000 | User Manual - Page 130
some applications. • Picture Size Try Now You can change the size of the picture displayed on the TV screen to 16:9 Standard, Custom, or 4:3. Supported picture sizes differ with the input signal. For more information, refer to "Picture sizes and input signals." • Fit to Screen Try Now Fitting the - Samsung DU8000 | User Manual - Page 131
the above path. You can also set the Game Mode quickly from Home Screen ( (left directional button) Settings Game Mode ). This function may not be supported depending on the model. The game mode is not available for normal TV viewing. The screen may shake somewhat. When you press and hold the - Samsung DU8000 | User Manual - Page 132
the model or geographical area. • Virtual Aim Point Try Now You can see the virtual aim point on the screen. This function may not be supported depending on the model or geographical area. • Surround Sound Try Now You can make your games more immersive by using intense, three-dimensional sound - Samsung DU8000 | User Manual - Page 133
model. • Game Picture Expert You can adjust the options for specific picture quality features of your game. This function may not be supported depending on the model or geographical area. - HDR10+ GAMING Basic mode provides the most accurate representation of the game's original creative intent - Samsung DU8000 | User Manual - Page 134
the TV screen may flicker. When you connect the TV to an external device that supports only the UHD 24 Hz or UHD 30 Hz frequency, or any FHD frequency, the settings related to media transition. This function may not be supported depending on the model. • Quick Media Switching Quickly and - Samsung DU8000 | User Manual - Page 135
Digital Output Audio Format Try Now Select a digital audio output format. If you select Auto, the audio output mode automatically changes to the mode supported by the connected soundbar or A/V receiver. If you select the Pass-Through option, audio data is output with no processing. This function is - Samsung DU8000 | User Manual - Page 136
when this function is turned on or off. If this function is on, set Digital Output Audio Format to Auto. This function may not be supported depending on the model. • Dolby Atmos When watching Product through the embedded speakers, the virtual surround sound effect of Dolby Atmos can be turned on - Samsung DU8000 | User Manual - Page 137
may not be controlled with the Samsung Smart Remote. When an external speaker is enabled, some sound menus are not supported. Samsung TV supports the Q-Symphony function. • Q-Symphony links Samsung speakers to your TV speakers to play sounds from the different speakers simultaneously, offering - Samsung DU8000 | User Manual - Page 138
TV's Bluetooth function. Refer to the user manual for your audio device such as Bluetooth speaker, be limited to one device, for a stable game service. If a call comes in while you listen to automatically connects to the TV. This feature is supported only when the TV and mobile phone are connected - Samsung DU8000 | User Manual - Page 139
network as the TV. For details on how to connect and use a Samsung audio device that supports Wi-Fi, refer to the device user manual. Some Samsung wireless audio devices may not support a configuration that includes soundbars. If you turn on screen mirroring mode while using a Samsung audio device - Samsung DU8000 | User Manual - Page 140
and support settings, such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. (left directional button) Manager Time Try Now Settings All Settings General & Privacy System You can set the Clock manually or - Samsung DU8000 | User Manual - Page 141
. • Time Zone Selects your time zone. This function is only available when the Clock Mode is set to Auto. This function may not be supported depending on the model or geographical area. • DST Automatically adjusts for Daylight Saving Time (DST). This function is only available when the Clock Mode - Samsung DU8000 | User Manual - Page 142
General & Privacy System Manager Time Clock Clock Mode Manual When Clock Mode is set to Manual, you can directly enter the current date and time minutes after which it will turn off the TV. This function may not be supported in some viewing modes. Turning off the TV using the off timer (left - Samsung DU8000 | User Manual - Page 143
is turned on. • Minimum Brightness Try Now When Brightness Optimization is turned on, you can manually adjust the minimum brightness of the TV screen. This function acts only when the value is less when the power is turned off. This function may not be supported depending on the model. - 143 - - Samsung DU8000 | User Manual - Page 144
Controller and the remote control are not used for the set period of time. In some regions, the Auto Power Off function may not be supported when Samsung TV Plus is operating. • Available Remote Battery Try Now You can check the Samsung Smart Remote's remaining amount of the battery. This function - Samsung DU8000 | User Manual - Page 145
the screen. Setting the Panel Care (S8*D/S9*D Series only) (left directional button) Settings All Settings General & Privacy Panel Care This function is supported on the S8*D/S9*D series only. • Pixel Shift Moves pixels at regular intervals to prevent screen issues. When the Pixel Shift mode is used - Samsung DU8000 | User Manual - Page 146
top-level folder. Otherwise, the TV will not be able to locate the update package. Updating the TV automatically (left directional button) Settings Support Software Update Auto Update Try Now If the TV is connected to the network, you can have the TV's software update itself automatically while you - Samsung DU8000 | User Manual - Page 147
supported depending on the model or geographical area. (left directional button) Settings All Settings General & Privacy Gesture Connect a camera to the TV, and use your custom Gesture to easily save and load services . • Gesture Guide Enable or disable to display the Gesture Guide. • Delete - Samsung DU8000 | User Manual - Page 148
provided in the language that is specified on the TV Language. However, some languages are not supported by Voice Guide even though they are listed in the TV Language. English is always supported. For more information about the TV Language settings, refer to "Changing the menu language." Changing - Samsung DU8000 | User Manual - Page 149
Now You can activate an audio guide that provides an audio description of video scenes for the visually impaired. This function is only available with broadcasts that provide this service. The menu name may differ depending on the model. This function may not be supported depending on the model or - Samsung DU8000 | User Manual - Page 150
when Relumino Mode is turned on and the screen displayed when the mode is turned off, side by side simultaneously. This function may not be supported depending on the model or geographical area. Enlarging the font (for the visually impaired) (left directional button) Zoom Menu and Text Try Now - Samsung DU8000 | User Manual - Page 151
conditions, to experience richer colors on the screen. When SeeColors Mode is in use, some menus are disabled. This function may not be supported depending on the model. Learning about the remote control (for the visually impaired) (left directional button) Learn TV Remote Try Now Settings All - Samsung DU8000 | User Manual - Page 152
General & Privacy Accessibility Set Caption to On to watch programs with the captions displayed. Captions are not displayed by programs that do not support captions. This function has no relationship with the features for controlling subtitles of DVD or Blu-ray players. To control DVD or Blu-ray - Samsung DU8000 | User Manual - Page 153
and magnification of the sign language screen. This function may not be supported depending on the model or geographical area. Configure Sign Language Guide options (left directional button) Sign Language Guide Settings Settings All Settings General & Privacy Accessibility You can configure the - Samsung DU8000 | User Manual - Page 154
depending on the geographical area. The Voice Wake-up function may not be supported depending on the model, Voice Assistant or geographical area. • Bixby / Amazon Alexa To use the Voice Assistant, follow the instructions on the TV screen to enable the selected Voice Assistant. To change the - Samsung DU8000 | User Manual - Page 155
depending on the model. Using the Maintenance Mode (left directional button) Settings Support Maintenance Mode Protect your personal information while the TV is repaired or used by someone else. Once service mode turns on, access to the apps or content is blocked. To back up data in which settings - Samsung DU8000 | User Manual - Page 156
iPad, or Mac on the TV screen. This function may not be supported depending on the model. Restoring the TV to the factory settings (left screen. For more information on Factory data reset, refer to the Simple User Guide that came with the TV. If you skipped some steps in the initial setup - Samsung DU8000 | User Manual - Page 157
Before Using the Recording and Timeshift Functions Read these instructions before using Recording and Timeshift. Before using the functions Recording and schedule recording are not supported in the U.S.A. and Canada. Recording may not be supported depending on the model or geographical area. - Samsung DU8000 | User Manual - Page 158
General & Privacy Power and Energy Saving Auto Power Off Try Now Before using the timeshift function Timeshift is not supported in the U.S.A. and Canada. Timeshift may not be supported depending on the model or geographical area. • For a USB device for recording, it is recommended to use the USB - Samsung DU8000 | User Manual - Page 159
future versions of the application. If this occurs, run the application's tutorial or visit the service provider's website. • Depending on the service provider's policies, certain applications may not support multitasking. • For details on how to subscribe or unsubscribe from an app, please contact - Samsung DU8000 | User Manual - Page 160
with the oldest entries being overwritten first. • Depending on the types of video/audio codecs supported, you may not be able to play certain HTML5 video and audio files. • Video sources from PC-optimized streaming service providers may not play properly on our proprietary Internet browser. - 160 - - Samsung DU8000 | User Manual - Page 161
recommends using IEEE 802.11n. • To use wireless network, the TV must be connected to a wireless access point or modem. If the wireless access point supports DHCP, the TV can use a DHCP or static IP address to connect to the wireless network. • Select a channel that is not currently being used by - Samsung DU8000 | User Manual - Page 162
drive to one of the USB (5V 1.0A/0.5A) ports. Some models do not support the HDD 5V 1A USB port. On such models that have 5V 1.0A and 5V and 5V 0.5A USB ports, connect the drive to one of those ports. • The TV supports the FAT, exFAT, and NTFS file systems. • In the media contents list, the TV can - Samsung DU8000 | User Manual - Page 163
Supported subtitles Subtitle formats Name MPEG-4 Timed text SAMI SubRip SubViewer Micro DVD SubStation Alpha Advanced SubStation Alpha SMPTE-TT Text Video formats with subtitles Name - Samsung DU8000 | User Manual - Page 164
BMP MPO HEIF Resolution 16320 x 12240 4096 x 4096 4096 x 4096 15360 x 8640 16320 x 12240 The HEIF format is may not be supported depending on the model or geographical area. HEIF supports only the single image of grid type (grid) and its minimum resolution must be at least 512 pixels in width or - Samsung DU8000 | User Manual - Page 165
MPEG1 Microsoft MPEG-4 v1, v2, v3 Window Media Video v7 (WMV1), v8 (WMV2) H.263 Sorenson VP6 AV1 *.webm *.rmvb WebM RMVB VP8 VP9 (Profile 0, profile 2 supported) AV1 RV8/9/10 (RV30/40) Resolution 4096 x 2160 4096 x 2160 3840 x 2160 1920 x 1080 3840 x 2160 1920 x 1080 3840 x 2160 3840 x 2160 1920 - Samsung DU8000 | User Manual - Page 166
• Codecs may not function properly if there is a problem with the content. • Video content does not play 5.1 3840 x 2160 is supported) • HEVC FHD is supported up to Level 4.1. • VC1 AP L4 is not supported. • GMC 2 or above is not supported. Audio decoders • WMA is supported up to 10 Pro 5.1 channels - Samsung DU8000 | User Manual - Page 167
Microsoft MPEG-4 v1, v2, v3 Window Media Video v7 (WMV1), v8 (WMV2) H.263 Sorenson VP6 AV1 *.webm *.rmvb WebM RMVB VP8 VP9 (Profile 0, profile 2 supported) AV1 RV8/9/10 (RV30/40) Resolution 4096 x 2160 3840 x 2160 1920 x 1080 3840 x 2160 1920 x 1080 3840 x 2160 3840 x 2160 1920 x 1080 Frame - Samsung DU8000 | User Manual - Page 168
may not function properly if there is a problem with the content. • Video content does / Voice are not supported. • QCELP and AMR NB/WB are not supported. • Vorbis is supported for up to 5.1 channels. • Dolby Digital+ is supported for up to 5.1 channels. • The supported sample rates are 8, 11 - Samsung DU8000 | User Manual - Page 169
MPEG1 Microsoft MPEG-4 v1, v2, v3 Window Media Video v7 (WMV1), v8 (WMV2) H.263 Sorenson VP6 AV1 *.webm *.rmvb WebM RMVB VP8 VP9 (Profile 0, profile 2 supported) AV1 RV8/9/10 (RV30/40) Resolution 4096 x 2160 4096 x 2160 3840 x 2160 1920 x 1080 3840 x 2160 1920 x 1080 3840 x 2160 3840 x 2160 1920 - Samsung DU8000 | User Manual - Page 170
may not function properly if there is a problem with the content. • Video content does / Voice are not supported. • QCELP and AMR NB/WB are not supported. • Vorbis is supported for up to 5.1 channels. • Dolby Digital+ is supported for up to 5.1 channels. • The supported sample rates are 8, 11 - Samsung DU8000 | User Manual - Page 171
Microsoft MPEG-4 v1, v2, v3 Window Media Video v7 (WMV1), v8 (WMV2) H.263 Sorenson VP6 AV1 *.webm *.rmvb WebM RMVB VP8 VP9 (Profile 0, profile 2 supported) AV1 RV8/9/10 (RV30/40) Resolution 3840 x 2160 1920 x 1080 3840 x 2160 1920 x 1080 3840 x 2160 3840 x 2160 1920 x 1080 Frame rate (fps - Samsung DU8000 | User Manual - Page 172
may not function properly if there is a problem with the content. • Video content does / Voice are not supported. • QCELP and AMR NB/WB are not supported. • Vorbis is supported for up to 5.1 channels. • Dolby Digital+ is supported for up to 5.1 channels. • The supported sample rates are 8, 11 - Samsung DU8000 | User Manual - Page 173
*.svi VP6 *.m2ts *.mts 7680 x 4320: 60 AV1 7680 x 4320 80 3840 x 2160: 120 VP8 1920 x 1080 60 20 *.webm WebM VP9 (Profile 0, profile 2 supported) 3840 x 2160 60 80 7680 x 4320: 60 AV1 7680 x 4320 80 3840 x 2160: 120 Vorbis *.rmvb RMVB RV8/9/10 (RV30/40) 1920 x 1080 60 20 - Samsung DU8000 | User Manual - Page 174
*.svi VP6 *.m2ts *.mts 7680 x 4320: 60 AV1 7680 x 4320 80 3840 x 2160: 120 VP8 1920 x 1080 60 20 *.webm WebM VP9 (Profile 0, profile 2 supported) 7680 x 4320 60 80 7680 x 4320: 60 AV1 7680 x 4320 80 3840 x 2160: 120 Vorbis *.rmvb RMVB RV8/9/10 (RV30/40) 1920 x 1080 60 20 - Samsung DU8000 | User Manual - Page 175
may not function properly if there is a problem with the content. • Video content does / Voice are not supported. • QCELP and AMR NB/WB are not supported. • Vorbis is supported for up to 5.1 channels. • Dolby Digital+ is supported for up to 5.1 channels. • The supported sample rates are 8, 11 - Samsung DU8000 | User Manual - Page 176
TV's lock slot. The lock is sold separately. The method of using an antitheft lock may differ for each model. Refer to the lock's user manual for more information. This function may not be supported depending on the model or geographical area. - 176 - - Samsung DU8000 | User Manual - Page 177
resolution for UHD input signals. • Resolution: 3840 x 2160p, 4096 x 2160p This function may not be supported depending on the model. If Input Signal Plus is set to Off Frame rate (fps) 50 / 60 Color Depth / Chroma Sampling 8 bit RGB 4:4:4 - YCbCr 4:4:4 - YCbCr 4:2:2 - - Samsung DU8000 | User Manual - Page 178
by 8K models (QN7**D series or higher) Check the resolutions for input signals supported by 8K models (QN7**D series or higher). This function may not be supported depending on the model. If Input Signal Plus is set to Off Frame rate (fps) 50 / 60 Color Depth / Chroma Sampling 8 bit RGB - Samsung DU8000 | User Manual - Page 179
FreeSync (VRR) is only available in select models. For models that support FreeSync (VRR), refer to "Using FreeSync." Resolution (Dots x lines 000 60 *: The resolution may not be supported depending on the model. • Only models that support 144 Hz are supported. Clock frequency (MHz) 297.000 495. - Samsung DU8000 | User Manual - Page 180
x 1600 165 Hz 165 Hz 165 Hz 165 Hz 165 Hz 192.788 192.831 385.750 196.502 285.750 • Only models that support 240 Hz are supported. Resolution (Dots x lines) 1920 x 1080 2560 x 1080 3840 x 2160 3840 x 1080 3840 x 1600 Display format 240 Hz 240 Hz 240 Hz 240 Hz - Samsung DU8000 | User Manual - Page 181
Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. flickering screen or can turn on only the receiver of the remote control. Refer to the user manual of your graphics card for compatible resolutions. The native resolutions are 3840 x 2160 @ 60 - Samsung DU8000 | User Manual - Page 182
VESA DMT Resolution (Dots x lines) 640 x 480 640 x 480 640 x 480 800 x 600 800 x 600 800 x 600 1024 x 768 1024 x 768 1024 x 768 1152 x 864 1280 x 720 1280 x 800 1280 x 1024 1280 x 1024 1440 x 900 1600 x 900 1680 x 1050 1920 x 1080 Display format 60 Hz 72 Hz 75 Hz 60 Hz 72 Hz 75 Hz 60 Hz 70 Hz 75 - Samsung DU8000 | User Manual - Page 183
24.000 30.000 50.000 60.000 100.000 120.000 24.000 30.000 50.000 60.000 *: The resolution may not be supported depending on the model. Clock frequency (MHz) 241.500 497.750 Polarity (horizontal / vertical) + / + / - Clock frequency (MHz) 74.250 74.250 297.000 297.000 - Samsung DU8000 | User Manual - Page 184
Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Resolution (Dots x lines) Display format 720 (1440) x 576i 720 (1440) x 480i 720 x 576 720 x 480 1280 x 720 1280 x 720 1920 x - Samsung DU8000 | User Manual - Page 185
000 24.000 30.000 50.000 60.000 *: The resolution may not be supported depending on the model. VESA CVT Resolution (Dots x lines) Display format Horizontal Hz 88.787 192.996 59.951 119.998 The resolution may not be supported depending on the model. Clock frequency (MHz) 297.000 297.000 594. - Samsung DU8000 | User Manual - Page 186
before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on band devices including medical equipment, microwave ovens, and wireless LANs. • If the problem persists, we recommend you use a wired connection. - DIGITAL AUDIO OUT ( - Samsung DU8000 | User Manual - Page 187
To unblock a category, select the lock icon. To unblock all the categories in a row, select the lock under ALL. This function may not be supported depending on the model or geographical area. Categories on the left: • TV-Y: Young children. • TV-Y7: Children 7 and over. • TV-G: General audience. • TV - Samsung DU8000 | User Manual - Page 188
Blocking movies based on their Motion Picture Association of America (MPAA) rating The Movie Rating (MPAA) system applies to all materials with supplied ratings in the U.S.A. From the MPAA: "The Motion Picture Association of America (MPAA) has implemented a rating system that provides parents or - Samsung DU8000 | User Manual - Page 189
Blocking programs based on their Canadian French Rating The Canadian French Rating system applies to all rated material viewed on French-Canadian TV channels. Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a category, select the lock - Samsung DU8000 | User Manual - Page 190
license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012-2021 Dolby Laboratories. All rights reserved. This license may not be supported depending on the model or geographical area. The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI - Samsung DU8000 | User Manual - Page 191
are troubleshooting solutions for each problem. Picture Issues When the TV has trouble with the picture, these steps may help resolve the problem. of the connected device. • (left directional button) Try Now Settings Support Device Care Self Diagnosis Picture Test The picture is not bright, or - Samsung DU8000 | User Manual - Page 192
ensure that the green (Y), blue (Pb), and red (Pr) cables are connected properly. Incorrect connections may cause color problems or a blank screen. Component port may not be supported depending on the model. Check whether Grayscale is set to On. • (left directional button) Try Now Settings All - Samsung DU8000 | User Manual - Page 193
to power on If you are having problems powering on your TV, there are a number of things to check before calling the service department. Confirm that the TV's power in and turned on. In case of a model that supports One Connect Box, check the One Invisible Connection or One Connect Cable between the TV - Samsung DU8000 | User Manual - Page 194
the option settings, scroll down to the far bottom. Motion Detector may not be supported depending on the model or geographical area. Unable to find a Channel If your TV button) Connected Devices Connection Guide Try Now When the symptom persists, contact your service provider. - 194 - - Samsung DU8000 | User Manual - Page 195
by 8K models (QN7**D series or higher)." Make sure that the set-top box or cable box supports the content or broadcast for UHD and set the resolution. For more information, contact your service provider. When using a Samsung TV Plus channel, check the network connection. When the network speed is - Samsung DU8000 | User Manual - Page 196
The picture is distorted The compression of video content may cause picture distortions, especially in fast moving pictures from sports programs and action movies. Remove and reconnect the power cord, and check the remote control battery. If the signal reception is weak or poor, screen distortion - Samsung DU8000 | User Manual - Page 197
sent from an external device. • (left directional button) Signal Plus Try Now Settings All Settings Connection External Device Manager Input This function may not be supported depending on the model. - 197 - - Samsung DU8000 | User Manual - Page 198
difficulties with sound, these steps may help resolve the problem. How can I connect an audio device to the to connect an audio device, run Connection Guide. • (left directional button) Connected Devices Connection Guide Audio Device There is no sound or the your service provider. - 198 - - Samsung DU8000 | User Manual - Page 199
connected, and there is no sound. Check whether Digital Output Audio Format is set to Pass-Through. If a soundbar or A/V receiver that does not support Dolby Digital+ is used and Pass-Through is selected, there is no sound when a Dolby Digital+ source is received. It is recommended to set Digital - Samsung DU8000 | User Manual - Page 200
Guide function in Voice Guide Settings. • (left directional button) Settings Voice Guide Try Now Settings All Settings General & Privacy Accessibility Voice Guide the eARC can be used only when the Soundbar or A/V receiver supports the eARC feature. The sound is not heard clearly. Change to an - Samsung DU8000 | User Manual - Page 201
the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar model. When you connect an audio device that supports HDMI eARC to the HDMI (eARC) port on the TV, the power turns off and on together. - 201 - Samsung DU8000 | User Manual - Page 202
broadcasts, these steps may help resolve the problem. "Weak or No Signal" displayed in function on the device. For more information, contact your service provider. Broadcasting is deactivated. Broadcasting is only available when Sources supported depending on the model or geographical area. - 202 - - Samsung DU8000 | User Manual - Page 203
may help resolve the problem. The "Mode Not Supported" message appears. Adjust the output resolution of the external device to a resolution supported by the TV. The to your mobile device, read the instructions at Smartphone Screen Sharing (Smart View) in Connection Guide, and then try to connect. - Samsung DU8000 | User Manual - Page 204
external devices (takes approximately 2 minutes). • (left directional button) Troubleshooting Connected Devices Connection Guide Video Device HDMI When using a set-top box or cable box, a blank or flickering screen. For the PC supported resolution, refer to "Read Before Connecting a Computer - Samsung DU8000 | User Manual - Page 205
TV is able to connect to the internet normally via the cable connection, there might be a problem with the wireless router. In this case, try using a different wireless router. Wired networks are not supported by some models. Wired network connection failed. Check if the LAN cable is plugged in on - Samsung DU8000 | User Manual - Page 206
Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. What is Anynet+? You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a connected - Samsung DU8000 | User Manual - Page 207
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on. Check if the Anynet+ device is properly connected to the TV, and then select Anynet+ (HDMI-CEC) menu to see if Anynet+ (HDMI-CEC) is set to On. • (left directional button) Anynet+ (HDMI-CEC) Try Now - Samsung DU8000 | User Manual - Page 208
working, these steps may help resolve the problem. The remote control does not work. The Available Remote Battery. Try Now This function may not be supported depending on the model. • If the remote control has set it manually in Universal Remote Setup. (left directional button) Connected Devices - Samsung DU8000 | User Manual - Page 209
Schedule recording aren't working, these steps may help resolve the problem. The Timeshift or recording function cannot be used. Check if is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. Cannot record videos received from an - Samsung DU8000 | User Manual - Page 210
is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. The recorded files on the TV are not work properly if the recording file has a problem. If the problem persists, check the recording file. This function is not available in the - Samsung DU8000 | User Manual - Page 211
steps may help resolve the problem. I cannot find the in a different language. How can I change the language? Languages supported by an app may be different from the TV Language set in but by the application service provider. Refer to the Help section on the application service provider's website. - Samsung DU8000 | User Manual - Page 212
playback. This problem may occur with unsupported files or high-bitrate files. Most files can be played back, but some files may not play smoothly. Some files can't be played. Some files that use an unsupported codec may not be played back. Make sure that the codec is supported by the TV - Samsung DU8000 | User Manual - Page 213
Voice Assistant isn't working, these steps may help resolve the problem. The microphone is off. Turn on the microphone switch the microphone switch may differ depending on the model. This function may not be supported depending on the model or geographical area. The voice commands do not work well - Samsung DU8000 | User Manual - Page 214
Hands-free wake-up function. • Bixby Settings Voice Wake-up Hands-free wake-up This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area. Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no - Samsung DU8000 | User Manual - Page 215
Usage Mode to Home Mode. • (left directional button) Mode Home Mode Settings All Settings General & Privacy System Manager Usage This function may not be supported depending on the model or geographical area. The TV is tilted to the side. Remove the base stand from the TV and reassemble it - Samsung DU8000 | User Manual - Page 216
. To remove the stand, follow the attachment steps in reverse order. The Unpacking and Installation Guide can be downloaded from the Samsung Electronics website at https:// www.samsung.com/support/. A POP (TV's internal banner ad) appears on the screen. Change Usage Mode to Home Mode. • (left - Samsung DU8000 | User Manual - Page 217
run reset functions. Self Diagnosis (left directional button) Settings Support Device Care Self Diagnosis Try Now Check whether the product sound quality. • Remote Control Check for problems with the Remote Control connection or buttons. • HDMI Troubleshooting Select the HDMI port and check whether - Samsung DU8000 | User Manual - Page 218
• Smart Hub Connection Test Check the network connection. • Wi-Fi Check whether the Wi-Fi module is working normally. The result may appear to be a failure if there is no available access point (AP) in the vicinity. • Bluetooth Check whether the Bluetooth module is working normally. • IoT Module - Samsung DU8000 | User Manual - Page 219
factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications. • (left directional button) Try Now Settings Support Device Care Self Diagnosis Reset Smart Hub Reset picture Resets current picture - Samsung DU8000 | User Manual - Page 220
5 or more seconds. Continue holding the button Requesting service (left directional button) Settings Support Device Care Request Support Try Now You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, enter the required item, move - Samsung DU8000 | User Manual - Page 221
Accessibility Guidance Provides a menu and a remote control guide that aid the visually impaired. Learn Menu Screen on the Samsung Smart Remote or Remote Control. The Samsung Smart Remote may not be supported depending on the model or geographical area. Orientation of the Samsung Smart Remote or - Samsung DU8000 | User Manual - Page 222
sound. - Press and hold the (Volume) button to open the Accessibility Shortcuts menu. - Briefly press the (Channel) button to open the Guide. - Press and hold the (Channel) button to open the Channel List. This function may not be supported depending on the model or geographical area. - 222 - - Samsung DU8000 | User Manual - Page 223
and descriptions on their functions. This function may not be supported depending on the model or geographical area. Running the Accessibility Grayscale, Color Inversion, SeeColors Mode, Caption, Sign Language Zoom, Sign Language Guide, Slow Button Repeat, Auto Menu Sort, and you can move to the - Samsung DU8000 | User Manual - Page 224
Privacy Voice Voice Assistant) Try Now (left directional button) Bixby may not be supported depending on the model or geographical area. Settings All To use Bixby, the TV say to control the TV. These can be used together with Voice Guide to give you voice input and voice output. You can use the - Samsung DU8000 | User Manual - Page 225
descriptions on Internet, Search, and other smart services. Move to Voice Guide and press the Select button to enable/disable the zoom level or move the zoom area by following the displayed instructions. This function may not be supported depending on the model or geographical area. • High Contrast - Samsung DU8000 | User Manual - Page 226
black and white to sharpen blurred edges caused by colors. If Grayscale is on, some Accessibility menus are not available. This function may not be supported depending on the model or geographical area. • Color Inversion You can invert the colors of the text and background displayed on the TV screen - Samsung DU8000 | User Manual - Page 227
function on the device. For more information, contact your service provider. - Auto Caption Position Automatically adjust the caption position when both are used. This feature is enabled when Digital Closed Caption is supported. *open caption: Included in content. You cannot turn on or off its - Samsung DU8000 | User Manual - Page 228
and then adjust the window's position and aspect ratio under Edit Sign Language Zoom. This function may not be supported depending on the model or geographical area. • Sign Language Guide Settings Provides a description of menu items with sign language. • Multi-output Audio You can turn on both the - Samsung DU8000 | User Manual - Page 229
enter a PIN). Press the or button on the Samsung Smart Remote or Remote Control and the virtual numeric pad with 2 rows appears on screen. Voice Guide speaks "virtual numeric pad, 6" which indicates that the number strip is on screen and the focus is on the number 6. This strip has the following - Samsung DU8000 | User Manual - Page 230
they are available. To view more detailed program information, press and hold the Select button. Voice Guide will say more details such as a synopsis of the program. Press the left or right directional program details. This function may not be supported depending on the geographical area. - 230 - - Samsung DU8000 | User Manual - Page 231
Guide." This function may not be supported depending on the model or geographical area. The information in the Guide is for digital channels only. Analog channels are not supported. If the Clock is not set, the Guide then select Auto or Manual. If you select Manual, you can move to the Date or Time menu - Samsung DU8000 | User Manual - Page 232
live TV on the selected channel and program. Other options in the guide In the Guide, move to a broadcast scheduled program, and then press the Select button not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. • Stop You can stop - Samsung DU8000 | User Manual - Page 233
start and end times of scheduled program recordings. This function is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. • Schedule Viewing You can schedule the viewing of a broadcast scheduled program. • Schedule Recording You can - Samsung DU8000 | User Manual - Page 234
You can set up a schedule viewing on two screens. • The Guide Screen On the Guide screen, select a program you would like to view, and then the Select button to open Schedule Manager or Recordings. If the TV supports the Recordings function, press the directional buttons to move to Schedules. 4. - Samsung DU8000 | User Manual - Page 235
box. You do not need to use this function if your TV is connected to a cable box or satellite box. This function may not be supported depending on the incoming broadcast signal. • Edit Channels Edit the channels stored on your TV. • All Channels Displays the channels that have been automatically - Samsung DU8000 | User Manual - Page 236
not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. Read all precautions before using Stop. To record a program that is on later, move to the program in the Guide, and then press the Select button. You will get a pop-up menu. Use - Samsung DU8000 | User Manual - Page 237
Recording the program you are watching To display a menu for recording a program or starting the Timeshift function, press the button twice or press the button while watching the program. You can select the following functions on the menu: • Record Immediately starts to record the program you are - Samsung DU8000 | User Manual - Page 238
. Use the left and right directional buttons to move to the required option, and then press the Select button. This function may not be supported depending on the model or geographical area. Deleting a recorded program You can delete any recorded program. 1. Go to the list of Recordings to delete - Samsung DU8000 | User Manual - Page 239
log in with your Samsung account. Some Smart Hub features may not be supported depending on the service provider, language, or geographical area. Smart Hub service outages can be caused by disruptions in your Internet service. Press the button. You are redirected to the Home Screen of the content - Samsung DU8000 | User Manual - Page 240
a variety of practical apps, including a home workout app, video chat app and remote medical service app, allowing you to conveniently experience different lifestyles at home. This function may not be supported depending on the model or geographical area. For more information, refer to "About the - Samsung DU8000 | User Manual - Page 241
Launching the User guide Open the user manual embedded in your TV. (left directional button) Settings Support Open User guide You can view the embedded User guide containing information about your TV's key features. Alternatively, you can download a copy of the User guide from Samsung's website ( - Samsung DU8000 | User Manual - Page 242
Using Bixby Set Voice Assistant to Bixby. A guide to using Bixby to control your TV. To use does not understand the command, try again with more precise pronunciation. This function may not be supported depending on the model or geographical area. You can find a detailed description of the voice
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User guide
Thank you for purchasing this Samsung product.
To receive more complete service, please register your
product at
www.samsung.com
Model
Serial No.
To directly go to the page that provides instructions on
how to use the manual for visually impaired users, select
the Learn Menu Screen link below.
"Learn Menu Screen
" Link