Samsung QN90A User Manual
Samsung QN90A Manual
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Samsung QN90A manual content summary:
- Samsung QN90A | User Manual - Page 1
Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No. To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Learn the Menu Screen link - Samsung QN90A | User Manual - Page 2
the Apps Service 69 Using the e-Manual 71 Guide 94 Recording Programs 96 Setting Up Schedule Viewing 98 Using Timeshift 98 Buttons and functions available while recording a program or Timeshift 100 Using the Channel List 101 Editing Channels 102 Using a Personal Favorites List 103 TV-Viewing Support - Samsung QN90A | User Manual - Page 3
Supported Resolutions) 157 Supported Resolutions for Video Signals 159 Read Before Using Bluetooth Devices 160 Blocking programs based on their TV Rating 163 Licenses Troubleshooting Getting Support 187 Getting support through Remote Management 187 Finding the contact information for service 187 - Samsung QN90A | User Manual - Page 4
latest TV software Accessibility Guidance Learn the Menu Screen 224 Using the Remote control 226 Using the Accessibility Menu 231 Using the TV with Voice Guide on 233 Using the guide 236 Using Schedule Viewing 237 Using the Channel List 238 Recording 241 Using Smart Hub 245 Launching the - Samsung QN90A | User Manual - Page 5
connectors, you can also connect external devices. Connection Guide You can view detailed information about external devices that can be connected to the TV. Source Connection Guide Try Now It shows you how to connect various external devices, - Samsung QN90A | User Manual - Page 6
. Some functions may not be supported depending on the model or geographical area. Using HDMI Troubleshooting, you can check the connection Console External Storage Connection Guide HDMI (eARC) Optical Bluetooth Wi-Fi Wi-Fi Speaker Surround Setup HDMI Troubleshooting Connect audio devices, such - Samsung QN90A | User Manual - Page 7
connect a LAN cable, the TV automatically accesses the Internet. If the TV does not automatically connect to the network, refer to "Network Issues" in "Troubleshooting." To connect a LAN cable, use a CAT 7 (*STP type) cable for the connection. (100/10 Mbps) * Shielded Twisted Pair The TV will not be - Samsung QN90A | User Manual - Page 8
attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen. See the wireless access point's user manual for more information. - 8 - - Samsung QN90A | User Manual - Page 9
Wireless Connection Select your wireless network. Refresh Manage Saved Networks The image on your TV may differ from the image above depending on the model and geographical area. If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID). - Samsung QN90A | User Manual - Page 10
controller is installed and configured specifically for a Samsung TV and if your Wi-Fi network is password protected. This function may not be supported depending on the model. Allowing to connect a wireless network Settings General Network Expert Settings Wi-Fi You can enable the connection to Wi - Samsung QN90A | User Manual - Page 11
• Use AirPlay if you are an iPhone or iPad user. For more information, refer to Smartphone Apple AirPlay. Source Connection Guide This function may not be supported depending on the model or geographical area. • The screen sharing function (Smart View/Apple AirPlay) on your mobile device appears - Samsung QN90A | User Manual - Page 12
on your TV while running a music app on your mobile device, the TV screen switches to the Music Wall screen. This function may not be supported depending on the model. This function is available in Samsung mobile devices with Android 8.1 or higher. Music Wall screen is a function that allows you to - Samsung QN90A | User Manual - Page 13
app. Depending on the SmartThings app version, you may need to register the TV with your mobile device. This function may not be supported depending on the model. 1. Launch the SmartThings app on your mobile device. 2. Select Settings ( ) in SmartThings app on your mobile device. 3. Set Tap - Samsung QN90A | User Manual - Page 14
Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV. Cable name HDMI to HDMI Image Description Each cable simultaneously transmits digital video and audio signals from an external device to the - Samsung QN90A | User Manual - Page 15
Cable name DVI to HDMI Image Description DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables. Optical Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical cables can't - Samsung QN90A | User Manual - Page 16
. To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote control, connect the device to an the media content listed on the device. This function may not be supported depending on the device and geographical area. Editing the name and icon - Samsung QN90A | User Manual - Page 17
, refer to "Using PC on TV." • Connection Guide Displays device connection instructions. For more information, refer to "Connection Guide." • Remote Key Guide You can view how to use the remote control. This function may not be supported depending on the model or geographical area. • Universal - Samsung QN90A | User Manual - Page 18
may differ with the model. Refer to the external device's operating manual when connecting it to the TV. The number of external device HDMI ports, but have DVI or DisplayPort ports instead. If your PC does not support HDMI video out, connect your PC with a DVI to HDMI or HDMI to DisplayPort - Samsung QN90A | User Manual - Page 19
the optical cable. To manually change the Sound Output setting, do one of the following This function may not be supported depending on the model. user manual when connecting it to the TV. • An unusual noise coming from a connected audio device while you are using it, may indicate a problem with - Samsung QN90A | User Manual - Page 20
device's user manual. • The mobile device and your Smart TV must be connected to each other on the same network. • Use AirPlay if you are an iPhone or iPad user. For more information, refer to Smartphone Apple AirPlay. Source Connection Guide This function may not be supported depending on the - Samsung QN90A | User Manual - Page 21
Remote Control and Peripherals You can control TV operations with your Samsung Smart Remote. Pair external devices, such as a keyboard, for ease of use. About the Samsung Smart Remote (QLED TV/AU9 Series or higher/The Frame) Learn about the buttons on the Samsung Smart Remote. - 21 - - Samsung QN90A | User Manual - Page 22
Button (Power) (Voice Assistant) (Color - Number button) (Multi View) Directional button (up, down, left, right) Select (Return) (Smart Hub) Description Press to turn the TV on or off. For The Frame model, When watching TV, press to switch to Art mode. In Art mode, press to switch to watching TV. - Samsung QN90A | User Manual - Page 23
, press and hold the button in Game Mode. Game Bar may not be supported depending on the model or geographical area. (Volume) Move the button up or (Channel) Move the button up or down to change the channel. To see the Guide screen, press the button. Press and hold the button up or down to quickly - Samsung QN90A | User Manual - Page 24
About the Samsung Smart Remote (AU8 Series) Learn about the buttons on the Samsung Smart Remote. - 24 - - Samsung QN90A | User Manual - Page 25
Button (Power) (Voice Assistant) (Number button) (Color button) Directional button (up, down, left, right) Select (Return) (Smart Hub) Description Press to turn the TV on or off. Runs Voice Assistant. Press and hold the button, say a command, and then release the button to run Voice Assistant. - Samsung QN90A | User Manual - Page 26
Channel) Move the button up or down to change the channel. To see the Guide screen, press the button. Press and hold the button up or down to quickly use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+), connect the device to an HDMI port on the - Samsung QN90A | User Manual - Page 27
Connecting the Samsung Smart Remote to the TV Connect the Samsung Smart Remote to your TV to operate the TV. When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of - Samsung QN90A | User Manual - Page 28
external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area. You can also use the Anynet+ (HDMI-CEC) function to operate - Samsung QN90A | User Manual - Page 29
remote control. You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control. Connecting an external device through Anynet - Samsung QN90A | User Manual - Page 30
function. XInput USB gamepads are supported. For more information, refer to Input Device in Connection Guide ( Source Connection Guide Input Device). Connecting a refer to the Bluetooth device's user manual. This function may not be supported depending on the model or geographical area. - 30 - - Samsung QN90A | User Manual - Page 31
Using the keyboard and mouse Button Directional keys Windows key Enter key ESC key F1 / F2 / F3 / F4 key F5 key F6 key F7 key F8 key F9 / F10 key F11 / F12 key Page Up / Page Down Left-click Right-click Description Use to navigate the menu, or move the focus to highlight items on the Home Screen. - Samsung QN90A | User Manual - Page 32
Setting up the input devices Settings General External Device Manager Input Device Manager • Keyboard Settings You can set up the keyboard with the Keyboard Language and Keyboard Type functions. • Mouse Settings You can set up the mouse with the Primary Button and Pointer Speed functions. Entering - Samsung QN90A | User Manual - Page 33
Samsung Smart Remote, and then release the button. What you say appears on the screen as text. Entering text with your voice may not be supported for some functions. This function may not be supported depending on the model or geographical area. The Samsung Smart Remote may not be - Samsung QN90A | User Manual - Page 34
Smart Hub, the TV must be connected to the Internet. Some Smart Hub features may not be supported depending on the service provider, language, or geographical area. Smart Hub service outages can be caused by disruptions in your Internet service. To use Smart Hub, you must agree to the Smart Hub - Samsung QN90A | User Manual - Page 35
Source PC on TV Connection Guide Remote Key Guide The image on your TV functions by clicking the icons. • e-Manual You can open the user manual embedded in your TV. • Intelligent and then select Intelligent Mode Settings. This function is supported only in QLED TV (except for Q6*A/Q5*A Series) - Samsung QN90A | User Manual - Page 36
Select button. To connect to a Bluetooth speaker, press the up directional button, and then select Bluetooth Speaker List. Connecting Bluetooth speaker may not be supported depending on the model or geographical area. • Game Mode You can set the Game Mode to optimize the TV screen for better gaming - Samsung QN90A | User Manual - Page 37
the Dolby Digital+ option is only available via HDMI (eARC) for external devices that support the Dolby Digital+ format. • On Timer You can set On Timer to turn on the TV's storage. If any problem is found, the TV needs technical support. • All Settings Display the Settings menu. These functions may not - Samsung QN90A | User Manual - Page 38
be connected to the Internet. For more information, refer to "Using the Apps Service." 6. Multi View While watching the TV, you can simultaneously view multiple screens that are split. This function may not be supported depending on the model or geographical area. For more information, refer to - Samsung QN90A | User Manual - Page 39
and set the privacy policy for Smart Hub and various other services. 9.Universal Guide Universal Guide is an app that allows you to search for and enjoy use this service. Images may look blurry depending on the service provider's circumstances. This function may not be supported depending on - Samsung QN90A | User Manual - Page 40
right directional button, and then press the Select button. The selected app is moved on the Home screen. In the region that does not support the Universal Guide, press the down directional button on the remote control. !.Removing an item on the Home Screen Move the focus to the app you want - Samsung QN90A | User Manual - Page 41
App Store. Use the Samsung Business TV app by following the screen instructions on the mobile device. When Autorun Samsung Business TV App is set you consent to the service agreement and the collection and use of personal information. This function may not be supported depending on the model or - Samsung QN90A | User Manual - Page 42
. It is available on the screen for any broadcast, external device, or app that supports Multi View. This function may not be supported depending on the model. Testing Smart Hub connections Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub Settings - Samsung QN90A | User Manual - Page 43
& Policy in Settings General System Manager Samsung Account My Account Terms & Conditions, Privacy Policy after logging in to your Samsung account. Follow the instructions on your TV screen to create or log in to a Samsung Account. Samsung Account can be used on TV, mobile device, and website - Samsung QN90A | User Manual - Page 44
with the backed-up settings. • TV Registration You can register the current TV or see the registered information. You can easily receive services after product registration. You can see the registered information or delete it at the Samsung account website (http://account.samsung.com). • Sync - Samsung QN90A | User Manual - Page 45
, and news, on the TV screen when you are not watching TV. This function may not be supported depending on the model. In Ambient Mode, some functions may not be supported. Ambient Mode browser screen Featured Routine Special Edition Mood Relaxation Décor My Album Info Artwork The image on - Samsung QN90A | User Manual - Page 46
Adjusts the red, green, blue contrast. • Reset All Photos Resets the photos imported from your mobile device or Samsung Cloud. This function may not be supported depending on the model. - 46 - - Samsung QN90A | User Manual - Page 47
viewing screen. 4.Selecting a content category You can select your preferred content and background for the Ambient Mode screen. This function may not be supported depending on the model. You can use the SmartThings app on your mobile device to select the desired content and then change the settings - Samsung QN90A | User Manual - Page 48
• My Album Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen. To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device. For more information about how to configure the photo settings, - Samsung QN90A | User Manual - Page 49
enjoying content in Ambient Mode, press the down directional button to change the following settings for the content: Available functions may not be supported depending on the model or content. • Weather Filter You can add a weather effect to content. • Time Filter You can select any background time - Samsung QN90A | User Manual - Page 50
Viewing detailed information about the content When you are enjoying content in Ambient Mode, press the up directional button to view detailed information about the content. Entering the TV viewing screen from Ambient Mode To enter the TV viewing screen from Ambient Mode, press the button, or select - Samsung QN90A | User Manual - Page 51
the motion detector so that the TV can detect visual changes including user movements and turn on or off automatically. This function may not be supported depending on the model or geographical area. • In Art mode, you can connect your mobile device to the TV using the SmartThings app on the - Samsung QN90A | User Manual - Page 52
Viewing images Recents Art Store Recents My Collection Search The image on your TV may differ from the image above depending on the model and geographical area. To view an image in Art mode, select one of the menus below. To switch to the sub menu where you can select images, press the Select - Samsung QN90A | User Manual - Page 53
Viewing images by time 1. Use the directional buttons on the remote control to move to My Collection. 2. Use the directional buttons to move to Favorites or My Photos. To view the images on the mobile device connected via the USB or SmartThings app, select the desired images on the connected device - Samsung QN90A | User Manual - Page 54
. 5. Use the directional buttons on the remote control to select payment methods, and then press the Select button. 6. Follow the on-screen instructions to procedure payment. Subscribing to The Art Store Membership When you subscribe to The Art Store Membership, you can use Art Store unlimitedly and - Samsung QN90A | User Manual - Page 55
Setting the style of the selected image Mat Details Favorite The image on your TV may differ from the image above depending on the model and geographical area. Use the directional buttons on the remote control to move to an image you want. You can use the following menus: • Details You can find - Samsung QN90A | User Manual - Page 56
control to move to the bottom items. After selecting the desired time, press the Select button on the remote control. Sleep After may not be supported depending on the model or geographical area. - 56 - - Samsung QN90A | User Manual - Page 57
control to move to the bottom items. After selecting the desired sensitivity, press the Select button on the remote control. Motion Detector may not be supported depending on the model or geographical area. • Night Mode When this function is turned on, the TV turns off automatically if no light is - Samsung QN90A | User Manual - Page 58
Precautions when using Art mode Motion Sensor may not be supported depending on the model or geographical area. • The motion sensor is located at the bottom of the TV. Do not block the sensor at the - Samsung QN90A | User Manual - Page 59
PC. This function is only available for PCs that support wireless screen sharing. • Connection via Windows OS is Easy Connection to Screen on your PC. Follow the instructions on the screen to download and install the Easy Connection connection problems may occur, such as low speed, disconnection, - Samsung QN90A | User Manual - Page 60
via the RDP protocol is available in Windows 10 Professional or higher. Remote connection to a PC running on Mac via the VNC protocol is only supported for Mac OS X 10.5 or later. • Windows OS: 1) Right-click the My Computer icon on Desktop or Windows Explorer and then click Properties. 2) Click - Samsung QN90A | User Manual - Page 61
the same network, it is required to know the public IP and configure the router and AP. Check whether the router connected to the computer supports port forwarding. When the company provides additional security features such as firewall, seek help from a security officer. Home Office - 61 - - Samsung QN90A | User Manual - Page 62
2.Username Enter the Username of the computer. How to check the Username: • Windows OS: Control Panel User Account Control • Mac OS: System Preferences Users & Groups 3.Password Enter the password for the login account. For use of PIN, do not enter PIN but the specified password of the computer. - Samsung QN90A | User Manual - Page 63
DeX Guide on the screen in which you can perform connection by following the screen instructions. This function is available only on mobile devices that support the Microsoft 365 page. Adding the Cloud Service Select the Add Cloud Service icon. Use the bookmarking function of the browser, you can - Samsung QN90A | User Manual - Page 64
, you can use the browser's automatic shutdown or clear the history logs. Before accessing the cloud service, refer to "Read Before Using the Internet Function." The cloud service supports the following keyboard shortcuts: • F1: Returns to PC on TV's Home screen. • F5: Refresh. • F8: Mutes - Samsung QN90A | User Manual - Page 65
Using the Apps Service Download and run various apps from Smart Hub. Apps You can enjoy a wide range of content, including news, sports, weather, and games by installing the - Samsung QN90A | User Manual - Page 66
app's icon and indicate the following: - : The app is installed on a USB device. - : The app has a password. - : The app needs to be updated. - : The app supports the mirroring function. - 66 - - Samsung QN90A | User Manual - Page 67
Managing installed apps Select Settings on Apps. You can manage installed apps. Settings Update All Auto Update : ON Delete Add to Home Lock Move Reinstall View Details The image on your TV may differ from the image above depending on the model and geographical area. 1.Removing an app 1. Select - Samsung QN90A | User Manual - Page 68
You can set the PIN in System Manager Change PIN. Change PIN may not be supported depending on the model or geographical area. 4.Moving apps 1. Select an app to button. The selected app is moved. This function may not be supported depending on the model or geographical area. 5.Reinstalling an app 1. - Samsung QN90A | User Manual - Page 69
Manual Settings Support Open e-Manual You can view the embedded e-Manual that contains information about your TV's key features. You can download a copy of the e-Manual accessed from the e-Manual. Using the buttons in the e-Manual e-Manual Device Care Guide Troubleshooting First Time Use - Samsung QN90A | User Manual - Page 70
area. 5.Device Care Optimize and diagnose the condition of your TV. You can check and clean your storage space, diagnose problems or request technical support. e-Manual Internet Surf the Internet on your TV. Before using the Internet, refer to "Read Before Using the Internet Function." Words - Samsung QN90A | User Manual - Page 71
Using the Internet Surf the Internet on your TV. Internet When you run Internet, you can see recently viewed web sites or featured recommendations. When you select a desired web site, you can get immediate access to it. You can use the Internet function more easily after connecting a keyboard and - Samsung QN90A | User Manual - Page 72
may not operate functions with the remote control. In this case, move the device. This function may not be supported depending on the model. This function may not be supported depending on the device type. Registering a device 1. When there is any device detected near the TV, a registration pop-up - Samsung QN90A | User Manual - Page 73
SmartThings screen layout SmartThings SmartThings Add Device List Map Devices near TV The image on your TV may differ from the image above depending on the model and geographical area. 1. Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account. If - Samsung QN90A | User Manual - Page 74
system, game console, OTT box, set-top box, USB device The devices must be connected to the HDMI or USB port. For a detailed list of supported devices, visit www.samsung.com. This function may not be available depending on the external device. - 74 - - Samsung QN90A | User Manual - Page 75
such as USB devices, mobile devices, and cameras on the TV. You cannot play media content if the content or the storage device is not supported by the TV. For more information, refer to "Read Before Playing Photo, Video, or Music Files." Backup important files before connecting a USB device. Samsung - Samsung QN90A | User Manual - Page 76
change the Filter By option to Recorded. Recorded may not be supported depending on the geographical area. Playing multimedia content on a PC or to the TV via your network may not play smoothly due to network communication problems. If this occurs, use a USB device. Playing multimedia content on a - Samsung QN90A | User Manual - Page 77
selected media is played through the TV speaker. This function may not be supported depending on the model. In some models, the image of the played content buttons appear. The provided buttons and functions may not be supported depending on the model or geographical area. The available buttons - Samsung QN90A | User Manual - Page 78
specific playback section, move up the focus on the playback bar, and then select one of the five thumbnails. This function may not be supported depending on the file format. • Stop Stop the contents being played. • Previous / Next Displays the previous or the next multimedia content file. • Rewind - Samsung QN90A | User Manual - Page 79
360 Auto Rotation is activated, automatic adjustment is followed. The adjustment position may differ depending on the image. The video's viewing angle is manually adjusted in General mode. This function may not be supported depending on the file format. Video files that use the mjpeg codec do not - Samsung QN90A | User Manual - Page 80
. If subtitles are not displayed correctly, check the encoding setting. Rotates the video. Changes the audio language. This function is only available if the video supports multi-track sound. Displays detailed information about the current multimedia content. - 80 - - Samsung QN90A | User Manual - Page 81
is available on the Samsung Smart Remote, You can enter the Multi View function by pressing its The multiple view for 3 to 5 content items is supported with some models including QN8**A and QN9**A. When you press the button in Multi View mode, the Multi View preview screen appears above the bottom - Samsung QN90A | User Manual - Page 82
.) Selects the position of a small screen on the full screen. The focusing left or right screen appears as small window. This function may not be supported depending on the model. • (Listen to the sound from two screens.) You will hear the sound of both screens at the same time by adjusting - Samsung QN90A | User Manual - Page 83
the Internet. To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account. Bixby only supports some languages, and the supported functions may differ depending on the geographical area. Bixby may not be - Samsung QN90A | User Manual - Page 84
Samsung Smart Remote buttons. Press and hold the your Samsung Smart Remote, say a command, and then release the button. button on To view the Bixby guide, press the button once: • When you press the button, the Explore Now button appears at the bottom of the screen. Press the Select button to - Samsung QN90A | User Manual - Page 85
Bixby Screen Explore Bixby You can say something like: All Services The image on your TV may differ from the image Settings You can change the settings for using Bixby. These functions may not be supported depending on the model or geographical area. These functions can be set in Bixby Voice - Samsung QN90A | User Manual - Page 86
when Bixby starts and stops listening. This function may not be supported depending on the model. • Privacy You can permit or prohibit Bixby from utilizing your personal information when you are using Bixby services. • About Bixby Voice Displays the detailed terms and conditions. 4.Recommended - Samsung QN90A | User Manual - Page 87
provider are not configured yet, configure them in Reset. Try Now Settings General Service provider settings in initial setup may not be supported on geographical area. • To use the voice text input function and the search function, you must consent to provisions allowing third parties to collect - Samsung QN90A | User Manual - Page 88
Using the Game Bar Control the Game Settings Monitoring and Game Enhancer Settings easily by using the Game Bar. This function may not be supported depending on the model. Starting the Game Bar When Game Mode ( Settings General External Device Manager (Game Mode Settings) Game Mode) is On or - Samsung QN90A | User Manual - Page 89
Ratio can be changed only when the Ultra Wide resolution is supported in a game or PC. Whether or not to support the screen ratio of 21:9 and 32:9 depends on to Game Mode Settings. 9.Troubleshooting When any problem occurs while operating the Game Bar, see the troubleshooting guide here. - 89 - - Samsung QN90A | User Manual - Page 90
on the Game Bar. Troubleshooting of the game screen and audio problems After changing the Screen Ratio on the Game Bar, if the game screen and sound are not output properly, try to solve the problems as shown below. • Check to see if the game supports Ultra Wide or your PC supports the Ultra Wide - Samsung QN90A | User Manual - Page 91
or recording. Recording may not be supported depending on the model or geographical area. To view the Guide while watching TV, press the (Channel the analog channel functions of the Guide, you must finish the service provider settings in initial setup. To view the Guide, you must first set the - Samsung QN90A | User Manual - Page 92
, and then press and hold the Select button. You can use the following functions: These functions may not be supported in the Guide depending on the model or geographical area. • Record You can make a recording of a current program. This function is not available in the U.S.A. and Canada. • Stop - Samsung QN90A | User Manual - Page 93
. button. (If the remote • Antenna Type You can change the type of broadcast signals the TV receives. This function may not be supported depending on the incoming broadcast signal. • Schedule Manager You can see the Schedule Manager or Recording & Schedule Manager screen. These functions may - Samsung QN90A | User Manual - Page 94
available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. Read all precautions before using and schedule recording options from the Guide screen • Instant Recording Select a live program from the Guide, press and hold the Select button - Samsung QN90A | User Manual - Page 95
cancel scheduled recordings. You can schedule up to 30 recordings or viewings at once using Schedule Recording and Schedule Viewing. This function may not be supported depending on the model. • Edit You can set the start and end times for a schedule recording. You can set the start time up to 10 - Samsung QN90A | User Manual - Page 96
a schedule recording start Live TV Recordings Settings This function may not be supported depending on the model. • Start Recording Early You can set the time to start the recording earlier than the broadcast start time in the program guide. • Continue Recording After You can set the time to end the - Samsung QN90A | User Manual - Page 97
General System Manager Time Clock. This function may not be supported depending on the geographical area. Setting the schedule Viewing Time set the start time of a scheduled viewing. If you choose a program from the Guide, the Start Time can be set to up to 10 minutes before the program. • - Samsung QN90A | User Manual - Page 98
of how they are used while recording a program or Timeshift. This function is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. The available buttons and functions may differ with the functions. When you press the down directional - Samsung QN90A | User Manual - Page 99
• Jump Backward, Jump Forward Press the up directional button to move the focus to the playback control bar, and then select the left or right directional button in the playback control bar to move backward or forward by 10 seconds in the video. When the Jump Backward function is activated, you can - Samsung QN90A | User Manual - Page 100
-air antennas. Cable is suitable for homes that subscribe to a local cable-service, but do not have a cable box. You do not need to use connected to a cable box or satellite box. This function may not be supported depending on the incoming broadcast signal. • All Channels Displays the channels that - Samsung QN90A | User Manual - Page 101
Editing Channels Edit the channels stored on your TV. Live TV Channel List Edit Channels The Edit Channels screen contains the following icons: - : A favorite channel On the Edit Channels screen, you can select channels and use the following functions: • Delete / Restore After selecting a target - Samsung QN90A | User Manual - Page 102
Using a Personal Favorites List Designate frequently watched channels as favorite channels. Favorite channels are highlighted in the Edit Channels and Channel List screens with the symbol. You can create up to five favorites lists so that your family members can create their own personal favorites - Samsung QN90A | User Manual - Page 103
program. The default PIN is "0000." To change the PIN, go to Settings General System Manager Change PIN. Program Rating Lock Settings may not be supported depending on your input signal. For more information about how to set your password, refer to "Setting up a password." Change PIN may not be - Samsung QN90A | User Manual - Page 104
when a message appears requesting the code. Enable Data Service Settings Broadcasting Data Service Access services from entertainment providers, online providers, and CE manufactures through Data Service. This function may not be supported depending on the model or geographical area. Some channels - Samsung QN90A | User Manual - Page 105
Provider Turns on or off the service provider function. • About Service Provider Displays the current service provider and its information detail. • Open Service Provider Settings You can set available service providers. This function may not be supported depending on the model or geographical - Samsung QN90A | User Manual - Page 106
function, the TV does not save the data. This function may not be supported by some modes or apps (e.g., Game Mode). - Adaptive Sound+ Provides optimized and the sound output is set to TV Speaker. This function may not be supported by some modes or apps (e.g., Ambient Mode, Game Mode, Art Mode, and - Samsung QN90A | User Manual - Page 107
external input source. This function is only available when the sound output of the TV is set to TV Speaker. This function may not be supported by some apps or external devices. This function's operation affects Auto Volume function, but it does not work the other way around. This function operates - Samsung QN90A | User Manual - Page 108
a picture mode Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience. Entertain and Graphic are supported only when you change the external device name to PC in PC mode. • Dynamic Makes the picture brighter and clearer in bright viewing - Samsung QN90A | User Manual - Page 109
Now When LED Clear Motion is set to On, the screen appears darker than when it is Off. • Local Dimming This function may not be supported depending on the model or geographical area. • Contrast Enhancer Try Now • Film Mode Try Now This function is only available when the input signal is - Samsung QN90A | User Manual - Page 110
the above path. You can also set the Game Mode quickly from Home Screen ( Settings up directional button Game Mode ). This function may not be supported depending on the model. The game mode is not available for normal TV viewing. The screen may shake somewhat. When you press and hold the - Samsung QN90A | User Manual - Page 111
out colors and contrast in brighter scenes. • Game Motion Plus Settings You can configure the Game Motion Plus settings. This function may not be supported depending on the model. • Game HDR In accordance with the HGiG (HDR Gaming Interest Group) standard, it sets the optimal image quality for - Samsung QN90A | User Manual - Page 112
button to set the Input Signal Plus function to On, the TV screen may flicker. When you connect the TV to an external device that supports only the UHD 24 Hz or UHD 30 Hz frequency, or any FHD frequency, the Input Signal Plus function may not be available. In this - Samsung QN90A | User Manual - Page 113
some applications. • Picture Size Try Now You can change the size of the picture displayed on the TV screen to 16:9 Standard, Custom, or 4:3. Supported picture sizes differ with the input signal. For more information, refer to "Picture sizes and input signals." • Fit to Screen Try Now Fitting the - Samsung QN90A | User Manual - Page 114
of this function may appear differently depending on the connected external device. • HDMI-eARC Mode You can connect an audio device that supports eARC via HDMI-eARC. Muting occurs temporarily during device connection. • Digital Output Audio Format Try Now Select the digital audio output format - Samsung QN90A | User Manual - Page 115
) and SPDIF (Sony Philips Digital Interface). This function may not be supported depending on the model. • Dolby Atmos Compatibility Try Now You can set devices. Set to On if the audio device connected via HDMI (eARC) supports Dolby Atmos. The TV screen may flicker when this function is turned on - Samsung QN90A | User Manual - Page 116
Soundbar series name (HDMI) or TV + Optical It works based on the Codec supported by your TV. For more information about Codec information, refer to "Read Before and Soundbars released in 2021. Refer to the sound bar's user manual when connecting it to the TV. Listening to the TV through Bluetooth - Samsung QN90A | User Manual - Page 117
the TV. For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer to its user manual. Surround sound configurations with a sound bar may not be supported depending on the product. If you activate the Screen Mirroring function while using Samsung - Samsung QN90A | User Manual - Page 118
You can configure system and support settings, such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. Settings General System Manager Time Try Now You can set the Clock manually or automatically. Once the - Samsung QN90A | User Manual - Page 119
. • Time Zone Selects your time zone. This function is only available when the Clock Mode is set to Auto. This function may not be supported depending on the model or geographical area. • DST Automatically adjusts for Daylight Saving Time (DST). This function is only available when the Clock Mode - Samsung QN90A | User Manual - Page 120
General System Manager Time Clock Clock Mode Manual When Clock Mode is set to Manual, you can directly enter the current date 180 minutes after which it will turn off the TV. This function may not be supported in some viewing modes. Turning on the TV using the on timer Settings General System - Samsung QN90A | User Manual - Page 121
is turned on. • Minimum Brightness Try Now When Brightness Optimization is turned on, you can manually adjust the minimum brightness of the TV screen. This function acts only when the value is 's remaining amount of the battery. This function may not be supported depending on the model. - 121 - - Samsung QN90A | User Manual - Page 122
in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package. Updating the TV automatically Settings Support Software Update Auto Update Try Now If the TV is connected to the Internet, you can have the TV's software update itself automatically while you - Samsung QN90A | User Manual - Page 123
is provided in the language that is specified on the TV Language. However, some languages are not supported by Voice Guide even though they are listed in the TV Language. English is always supported. For more information about the TV Language settings, refer to "Changing the menu language." - 123 - Samsung QN90A | User Manual - Page 124
background volume of the Voice Guide You can configure the Volume, Speed, Pitch, and the TV Background Volume of the voice guide. The TV screen is turned General Accessibility Audio (Video) Description You can activate an audio guide that provides an audio description of video scenes for the visually - Samsung QN90A | User Manual - Page 125
white to sharpen blurred edges caused by colors. If Grayscale is on, some Accessibility menus are not available. This function may not be supported depending on the model or geographical area. Inverting the screen color Settings General Accessibility Color Inversion Try Now You can invert the colors - Samsung QN90A | User Manual - Page 126
Enlarging the font (for the visually impaired) Settings General Accessibility Enlarge Try Now You can enlarge the size of the font on the screen. To activate, set Enlarge to On. Learning about the remote control (for the visually impaired) Settings General Accessibility Learn TV Remote Try Now This - Samsung QN90A | User Manual - Page 127
displayed. Captions are not displayed by programs that do not support captions. This function has no relationship with the features for screen. This feature is enabled when Digital Closed Caption is supported. Selecting the caption language Settings General Accessibility Caption Settings - Samsung QN90A | User Manual - Page 128
is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker. This function may not be supported depending on the model or geographical area. For more information, refer to "Listening to the TV through Bluetooth devices." Enlarging the sign language screen - Samsung QN90A | User Manual - Page 129
on the geographical area. The Voice Wake-up function may not be supported depending on the model, Voice Assistant or geographical area. • Bixby / Amazon Alexa / Google Assistant To use the Voice Assistant, follow the instructions on the TV screen to enable the selected Voice Assistant. To change - Samsung QN90A | User Manual - Page 130
Lock You can set the TV Controller button lock. If this function is On, you cannot use TV Controller button. This function may not be supported depending on the model. Setting up the USB Lock Settings General System Manager USB Lock You can block connection to any external USB device. This - Samsung QN90A | User Manual - Page 131
iPad, or Mac on the TV screen. This function may not be supported depending on the model. Restoring the TV to the factory settings Settings General the Initial Setup screen. For more information on Reset, refer to the user manual that came with the TV. If you skipped some steps in the initial - Samsung QN90A | User Manual - Page 132
read after installation. Before Using the Recording and Timeshift Functions Read these instructions before using Recording and Timeshift. Before using the recording and schedule recording functions Recording and schedule recording are not supported in the U.S.A. and Canada. Recording may not be - Samsung QN90A | User Manual - Page 133
Sleep Timer - Settings General Power and Energy Saving Auto Power Off Before using the timeshift function Timeshift is not supported in the U.S.A. and Canada. Timeshift may not be supported depending on the model or geographical area. • For a USB device for recording, it is recommended to use the - Samsung QN90A | User Manual - Page 134
installed on the TV. • An application's functionality may change in future versions of the application. If this occurs, run the application's tutorial or visit the service provider's website. • Depending on the service provider's policies, certain applications may not support multitasking. - 134 - - Samsung QN90A | User Manual - Page 135
with the oldest entries being overwritten first. • Depending on the types of video/audio codecs supported, you may not be able to play certain HTML5 video and audio files. • Video sources from PC-optimized streaming service providers may not play properly on our proprietary Internet browser. - 135 - - Samsung QN90A | User Manual - Page 136
recommends using IEEE 802.11n. • To use wireless Internet, the TV must be connected to a wireless access point or modem. If the wireless access point supports DHCP, the TV can use a DHCP or static IP address to connect to the wireless network. • Select a channel that is not currently being used by - Samsung QN90A | User Manual - Page 137
is a class designation for mass storage devices. Types of MSC devices include external hard drives, flash card readers, and digital cameras. (USB hubs are not supported.) These kinds of devices must be connected directly to the USB port. The TV may not be able to recognize a USB device or read the - Samsung QN90A | User Manual - Page 138
Supported subtitles Subtitle formats Name MPEG-4 Timed text SAMI SubRip SubViewer Micro DVD SubStation Alpha Advanced SubStation Alpha SMPTE-TT Text Video formats with subtitles Name - Samsung QN90A | User Manual - Page 139
BMP MPO HEIF Resolution 15360 x 9024 4096 x 4096 4096 x 4096 15360 x 8640 12000 x 9000 The HEIF format is may not be supported depending on the model or geographical area. HEIF supports only the single image of grid type (grid) and its minimum resolution must be at least 512 pixels in width or - Samsung QN90A | User Manual - Page 140
v9 (VC1) MPEG2 MPEG1 Microsoft MPEG-4 v1, v2, v3 Window Media Video v7 (WMV1), v8 (WMV2) H.263 Sorrenson VP6 AV1 VP8 VP9 (Profile 0, profile 2 supported) AV1 RV8/9/10 (RV30/40) Resolution 4096 x 2160 4096 x 2160 3840 x 2160 1920 x 1080 3840 x 2160 1920 x 1080 3840 x 2160 3840 x 2160 1920 x 1080 - Samsung QN90A | User Manual - Page 141
may not function properly if there is a problem with the content. • Video content does / Voice are not supported. • QCELP and AMR NB/WB are not supported. • Vorbis is supported for up to 5.1 channels. • Dolby Digital+ is supported for up to 5.1 channels. • The supported sample rates are 8, 11 - Samsung QN90A | User Manual - Page 142
Microsoft MPEG-4 v1, v2, v3 Window Media Video v7 (WMV1), v8 (WMV2) H.263 Sorrenson VP6 AV1 *.webm *.rmvb WebM RMVB VP8 VP9 (Profile 0, profile 2 supported) AV1 RV8/9/10 (RV30/40) Resolution 4096 x 2160 4096 x 2160 3840 x 2160 1920 x 1080 3840 x 2160 1920 x 1080 3840 x 2160 3840 x 2160 1920 - Samsung QN90A | User Manual - Page 143
Microsoft MPEG-4 v1, v2, v3 Window Media Video v7 (WMV1), v8 (WMV2) H.263 Sorrenson VP6 AV1 *.webm *.rmvb WebM RMVB VP8 VP9 (Profile 0, profile 2 supported) AV1 RV8/9/10 (RV30/40) Resolution 3840 x 2160 1920 x 1080 3840 x 2160 1920 x 1080 3840 x 2160 3840 x 2160 1920 x 1080 Frame rate (fps - Samsung QN90A | User Manual - Page 144
may not function properly if there is a problem with the content. • Video content does / Voice are not supported. • QCELP and AMR NB/WB are not supported. • Vorbis is supported for up to 5.1 channels. • Dolby Digital+ is supported for up to 5.1 channels. • The supported sample rates are 8, 11 - Samsung QN90A | User Manual - Page 145
Supported video codecs (Q5*A Series) File format *.avi *.mkv *.asf *.wmv *.mp4 *.mov *.3gp Video v7 (WMV1), v8 (WMV2) H.263 Sorrenson VP6 AV1 *.webm *.rmvb WebM RMVB VP8 VP9 (Profile 0, profile 2 supported) AV1 RV8/9/10 (RV30/40) Resolution 1920 x 1080 Frame rate (fps) 60 60 60 30 60 60 60 60 - Samsung QN90A | User Manual - Page 146
may not function properly if there is a problem with the content. • Video content does / Voice are not supported. • QCELP and AMR NB/WB are not supported. • Vorbis is supported for up to 5.1 channels. • Dolby Digital+ is supported for up to 5.1 channels. • The supported sample rates are 8, 11 - Samsung QN90A | User Manual - Page 147
*.svi VP6 *.m2ts *.mts 7680 x 4320: 60 AV1 7680 x 4320 3840 x 2160: 120 80 VP8 1920 x 1080 60 20 *.webm WebM VP9 (Profile 0, profile 2 supported) 3840 x 2160 60 80 7680 x 4320: 60 AV1 7680 x 4320 3840 x 2160: 120 80 Vorbis *.rmvb RMVB RV8/9/10 (RV30/40) 1920 x 1080 60 20 - Samsung QN90A | User Manual - Page 148
may not function properly if there is a problem with the content. • Video content does / Voice are not supported. • QCELP and AMR NB/WB are not supported. • Vorbis is supported for up to 5.1 channels. • Dolby Digital+ is supported for up to 5.1 channels. • The supported sample rates are 8, 11 - Samsung QN90A | User Manual - Page 149
's lock slot. The lock is sold separately. The method of using an anti-theft lock may differ for each model. Refer to the lock's user manual for more information. This function may not be supported depending on the model or geographical area. - 149 - - Samsung QN90A | User Manual - Page 150
50QN9*A model/The Frame): Frame rate (fps) 50 / 60 Color Depth / Chroma Sampling 8 bit 10 bit RGB 4:4:4 O - YCbCr 4:4:4 O - YCbCr 4:2:2 O O YCbCr 4:2:0 O O • 50QN9*A model • Supported for 55-inch or larger models of the QLED TV (except for Q6*A/Q5*A Series) and The Frame Frame rate (fps) 50 - Samsung QN90A | User Manual - Page 151
by 8K models (QN7**A series or higher) Check the resolutions for input signals supported by 8K models (QN7**A series or higher). This function may not be supported depending on the model. If Input Signal Plus is set to Off Frame rate (fps) 50 / 60 Color Depth / Chroma Sampling 8 bit RGB - Samsung QN90A | User Manual - Page 152
for Q6*A/Q5*A series and 50Q8*A, 43QN9*A model) - For AU9 Series (supported only 1920 x 1080 resolution) - For The Frame (55LS03A, 65LS03A, 75LS03A) 120.000 120.000 120.000 60.000 *: The resolution may not be supported depending on the model. Clock frequency (MHz) 297.000 495.000 1188.000 1188 - Samsung QN90A | User Manual - Page 153
screen size is not changed even in Wide Screen, set the resolution in the external device. Wide Screen is available in an external device that supports the resolution of 21:9 or 32:9. First set the resolution to 21:9 or 32:9 before running a game. Wide Screen may be unavailable in MacBook. In - Samsung QN90A | User Manual - Page 154
Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. flickering screen or can turn on only the receiver of the remote control. Refer to the user manual of your graphics card for compatible resolutions. The native resolutions are 3840 x 2160 @ 60 - Samsung QN90A | User Manual - Page 155
VESA DMT Resolution (Dots x lines) 640 x 480 640 x 480 640 x 480 800 x 600 800 x 600 800 x 600 1024 x 768 1024 x 768 1024 x 768 1152 x 864 1280 x 720 1280 x 800 1280 x 1024 1280 x 1024 1440 x 900 1600 x 900 1680 x 1050 1920 x 1080 Display format 60 Hz 72 Hz 75 Hz 60 Hz 72 Hz 75 Hz 60 Hz 70 Hz 75 - Samsung QN90A | User Manual - Page 156
24.000 30.000 50.000 60.000 100.000 120.000 24.000 30.000 50.000 60.000 *: The resolution may not be supported depending on the model. Clock frequency (MHz) 241.500 497.750 Polarity (horizontal / vertical) + / + / - Clock frequency (MHz) 74.250 74.250 297.000 297.000 - Samsung QN90A | User Manual - Page 157
Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Resolution (Dots x lines) Display format 720 (1440) x 576i 720 (1440) x 480i 720 x 576 720 x 480 1280 x 720 1280 x 720 1920 x - Samsung QN90A | User Manual - Page 158
000 24.000 30.000 50.000 60.000 *: The resolution may not be supported depending on the model. VESA CVT Resolution (Dots x lines) Display format Horizontal Hz 88.787 192.996 59.951 119.998 The resolution may not be supported depending on the model. Clock frequency (MHz) 297.000 297.000 594. - Samsung QN90A | User Manual - Page 159
before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on using devices including medical equipment, microwave ovens, and wireless LANs. • If the problem persists, we recommend you use a wired connection. - DIGITAL AUDIO OUT - Samsung QN90A | User Manual - Page 160
To unblock a category, select the lock icon. To unblock all the categories in a row, select the lock under ALL. This function may not be supported depending on the model or geographical area. Categories on the left: • TV-Y: Young children. • TV-Y7: Children 7 and over. • TV-G: General audience. • TV - Samsung QN90A | User Manual - Page 161
Blocking movies based on their Motion Picture Association of America (MPAA) rating The Movie Rating (MPAA) system applies to all materials with supplied ratings in the U.S.A. From the MPAA: "The Motion Picture Association of America (MPAA) has implemented a rating system that provides parents or - Samsung QN90A | User Manual - Page 162
Blocking programs based on their Canadian French Rating The Canadian French Rating system applies to all rated material viewed on French-Canadian TV channels. Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a category, select the lock - Samsung QN90A | User Manual - Page 163
Source License Notice Open Source used in this product can be found on the following webpage (http://opensource.samsung.com). This license may not be supported depending on the model or geographical area. - 163 - - Samsung QN90A | User Manual - Page 164
watching TV. If your problem is not addressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Center. Picture Issues When the TV has trouble with the picture, these steps may help resolve the problem. Testing the picture Settings Support Device Care Self Diagnosis - Samsung QN90A | User Manual - Page 165
are off, run Picture Test. • Settings Support Device Care Self Diagnosis Picture Test If the test results indicate that the problem is not caused by the TV, do the how to connect an external device, run Connection Guide. • Source Connection Guide If the screen appears too dim, try changing - Samsung QN90A | User Manual - Page 166
are having problems powering on your TV, there are a number of things to check before calling the service department. in and turned on. In case of a model that supports One Connect Box, check the One Invisible Connection or One Guide When the symptom persists, contact your service provider. - 166 - - Samsung QN90A | User Manual - Page 167
by 8K models (QN7**A series or higher)." Make sure that the set-top box or cable box supports the content or broadcast for UHD and set the resolution. For more information, contact your service provider. When using a Samsung TV Plus channel, check the network connection. When the network speed is - Samsung QN90A | User Manual - Page 168
The problem The color is poor or the picture is not bright enough Try this! Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and - Samsung QN90A | User Manual - Page 169
be supported depending problem. Contact Samsung's Call Center for assistance. If the test picture is displayed properly, there may be a problem with an external device. Please check the connections. If the problem persists, check the Signal Information or refer to the external device's user manual - Samsung QN90A | User Manual - Page 170
problem. Testing the sound Settings Support Device Care Self Diagnosis Sound Test Try Now If the TV plays the Sound Test melody without distortion, there may be a problem , run Connection Guide. • Source Connection Guide Audio Device There persists, contact your service provider. Check whether - Samsung QN90A | User Manual - Page 171
problem The through the AV receiver. Try this! Run Sound Test. • Settings Support Device Care Self Diagnosis Sound Test Make sure that the audio cable is Turn off the Voice Guide function in Voice Guide Settings. • Settings General Accessibility Voice Guide Settings Guide Voice Check the - Samsung QN90A | User Manual - Page 172
The problem The sound is not heard clearly. The volume of the external device cannot Adaptive Sound+. • Settings General Intelligent Mode Settings Adaptive Sound+ This function may not be supported depending on the model. Check the cable connection between the TV and the external device. - Samsung QN90A | User Manual - Page 173
difficulties receiving broadcasts, these steps may help resolve the problem. The problem "Weak or No Signal" displayed in TV mode the caption function on the device. For more information, contact your service provider. Broadcasting is deactivated. Broadcasting is only available when Source is set - Samsung QN90A | User Manual - Page 174
steps may help resolve the problem. The problem The "Mode Not Supported" message appears. The video instructions at PC Screen Sharing (Wireless) in Connection Guide, and then try to connect. • Source Connection Guide • Source Connection Guide Video Device HDMI Troubleshooting When using a set - Samsung QN90A | User Manual - Page 175
The problem I want to connect to a Bluetooth speaker. The PC screen does not appear or it flickers. Try this! For more information on how to connect a Bluetooth speaker, see Audio Device Bluetooth in Connection Guide. • Source Connection Guide Audio Device Bluetooth When the PC screen does not - Samsung QN90A | User Manual - Page 176
Internet, these steps may help resolve the problem. Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Try Now If the TV has trouble with network connection or TV services, check the Smart Hub connection status. The problem Try this! Wireless network connection failed - Samsung QN90A | User Manual - Page 177
Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. The problem What is Anynet+? Anynet+ does not work. Try this! You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable - Samsung QN90A | User Manual - Page 178
The problem The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ viewing screen. You cannot use the play function when Reset is in progress. Check whether the device supports Anynet+. Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the device - Samsung QN90A | User Manual - Page 179
Issues When the remote control isn't working, these steps may help resolve the problem. The problem The remote control does not work. External devices cannot be operated with the TV the TV and external devices. When the symptom persists, set it manually in Source Universal Remote. - 179 - - Samsung QN90A | User Manual - Page 180
Timeshift or Schedule recording aren't working, these steps may help resolve the problem. The problem Try this! The Timeshift or recording function cannot be used. Check if in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. - 180 - - Samsung QN90A | User Manual - Page 181
the problem. The problem I launched an app, but it's in a different language. How can I change the language? Try this! Languages supported by an services of your application are not provided by the TV but by the application service provider. Refer to the Help section on the application service - Samsung QN90A | User Manual - Page 182
depending on the model or geographical area. The Voice Wake-up function may not be supported depending on the model, Voice Assistant or geographical area. The problem The voice commands do not work well. Try this! Voice commands may differ depending on the Voice Assistant. Refer to the command - Samsung QN90A | User Manual - Page 183
The problem During voice recognition, the heavy load message appears and the function does not work. I want to see weather information of the desired area. Try this! - Samsung QN90A | User Manual - Page 184
other issues that may occur in relation to the product. The problem The TV is hot. The TV smells like plastic. The settings Remove the base stand from the TV and reassemble it. Refer to the Quick Setup Guide and make sure that the stand is assembled correctly. Change Usage Mode to Home Mode. - Samsung QN90A | User Manual - Page 185
The problem The TV is making a humming noise. The software update over the latest software version. To turn off Voice Guide, move the focus from Accessibility Shortcuts to Voice Guide and then press the Select button. You can turn on or off Voice Guide. To run Accessibility Shortcuts, see the - Samsung QN90A | User Manual - Page 186
Test • Sound Test • HDMI Troubleshooting • Signal Information • Smart Hub Connection Test • Reset Smart Hub The problem Cannot select Signal Information in Self accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications. • Settings Support Device Care Self - Samsung QN90A | User Manual - Page 187
button for 5 or more seconds. Continue holding the button Requesting service Settings Support Device Care Request Support Try Now You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, enter the required item, move the focus to - Samsung QN90A | User Manual - Page 188
FAQ In this section, you'll find the answers to the e-Manual questions we get asked about most often. The TV Screen does not Display Properly When the TV screen does not look right, you can check - Samsung QN90A | User Manual - Page 189
HDMI HDMI HDMI Check the antenna and HDMI cable connections. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines. Try changing channels using the remote control. - 189 - - Samsung QN90A | User Manual - Page 190
another input source. Settings If the same problem persists, run a diagnostic test. On the remote control, press the Select Settings Support Device Care Self Diagnosis Picture Test. button. Support Device Care Support Select Settings Support Device Care Self Diagnosis Picture Test. - 190 - Samsung QN90A | User Manual - Page 191
a message appears, select OK and follow the on-screen instructions to complete the test. Settings If the problem disappears during the test, check your TV signal. On the remote control, press the button. Select strength. Settings Support Device Care Self Diagnosis Signal Information to check the - Samsung QN90A | User Manual - Page 192
Care Self Diagnosis Signal Information to check the signal Signal Information Check whether the signal strength is too weak or not. Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now - 192 - - Samsung QN90A | User Manual - Page 193
The TV does not Turn On If the TV screen is black, it is generally caused by a loose power cord or the peripheral device is turned off. When your TV does not turn on The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model - Samsung QN90A | User Manual - Page 194
Power If the remote control sensor is not turned on, unplug the power cable and plug it back in. One Invisible Connection/One Connect Cable One Invisible Connection/One Connect Cable Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect Box. - Samsung QN90A | User Manual - Page 195
If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply. If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply. On the - Samsung QN90A | User Manual - Page 196
HDMI One Invisible Connection/One Connect Cable HDMI One Invisible Connection/One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box. HDMI Make sure that the external device is turned on. Power If it does not turn on, make sure the power cable is properly - Samsung QN90A | User Manual - Page 197
If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. HDMI One Invisible Connection/One Connect Cable HDMI One Invisible Connection/One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box. HDMI Also make - Samsung QN90A | User Manual - Page 198
HDMI HDMI HDMI If the same problem continues, try connecting another external device to the TV using an HDMI cable. If the display is correct, your external device may be faulty. - 198 - - Samsung QN90A | User Manual - Page 199
The Picture is Distorted, or No Sound Comes Out of the Sound Bar No TV sound from the soundbar, or distorted TV picture is usually caused by poor connections. When the TV does not connect with an external device properly The color and design of the TV and its accessories (including the remote - Samsung QN90A | User Manual - Page 200
your TV or the One Connect Box, then unplug the power cord and plug it back into the wall outlet. HDMI If the external device supports 4K UHD or 8K UHD videos, use a dedicated HDMI cable for each resolution. LAN HDMI Satellite If you are using a set-top box, check the - Samsung QN90A | User Manual - Page 201
the external device, and ensure that your TV supports the video output mode. FHD TVs support up to 1080p video output, and UHD TVs support up to 2160p video output. One Invisible Connection/One Connect Cable One Invisible Connection/One Connect Cable If the problem persists, and if your TV uses the - Samsung QN90A | User Manual - Page 202
HDMI (eARC) HDMI If no sound comes out of your Sound Bar, and if it is connected to the TV with an HDMI cable, check the HDMI (eARC) connector on the back of the TV. HDMI (eARC) HDMI HDMI If your Sound Bar is connected to a receiver, and the receiver is connected to the TV using an HDMI cable, - Samsung QN90A | User Manual - Page 203
Internet Access is not Available When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. When the TV can't connect to the Internet The color and design of the TV and its accessories (including the remote control) and the features - Samsung QN90A | User Manual - Page 204
General General Network Select Settings General Network Network Status to check the network status. Network General Reset Network If the network isn't connected, a network reset may be required. Make sure that your access point is working properly. Check the LED indicators on your access - Samsung QN90A | User Manual - Page 205
reconnecting the power connector. It may take 1 to 2 minutes until the access point comes back online after a reboot. Settings If the same problem continues, select Settings General Network Network Status IP Settings to change to a different DNS server. If a test occurs, cancel it and select IP - Samsung QN90A | User Manual - Page 206
Settings to change to a different DNS server. If a test occurs, cancel it and select IP Settings. Network Status IP Settings If the same problem continues, select Settings General Network Network Status IP Settings to change to a different DNS server. If a test occurs, cancel it and select IP - Samsung QN90A | User Manual - Page 207
then select OK. Update now If the same problem continues, a software update or factory reset may be required. Related menu path Settings General Network Network Status Try Now Settings General Network Reset Network Try Now Settings Support Software Update Try Now Settings General Reset Try Now - Samsung QN90A | User Manual - Page 208
There is No Sound or the Speakers are Making an Odd Sound When there is an issue with the sound on the TV, you can check whether the issue is caused by the product, or the broadcasting signal and cables. When no sound comes out of the TV, or the sound is breaking up The color and design of the TV - Samsung QN90A | User Manual - Page 209
Audio Out/Optical TV Speaker Sound Output Check the volume on the screen. If a number for the TV volume is not displayed, select Sound Output. Then, select TV Speaker. Settings Sound Settings Check the volume on the screen. If a number for the TV volume is not displayed, select Sound Output. - Samsung QN90A | User Manual - Page 210
To check sound output, select Settings Support Device Care Self Diagnosis Sound Test. Update now If the same problem continues, a software update or factory reset may be required. If there is sound but it is not clear, run a diagnostic test. On the remote control, - Samsung QN90A | User Manual - Page 211
Go to Settings Settings Support Device Care Self Diagnosis Sound Test to check the sound. Support Device Care Support Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Settings If the test reveals a problem, select Settings Sound Expert Settings Reset Sound. - - Samsung QN90A | User Manual - Page 212
Settings Sound Expert Settings Reset Sound. Settings If the test shows no problems, select Information. Settings Support Device Care Self Diagnosis Signal Support Device Care Support If the test shows no problems, select Information. Settings Support Device Care Self Diagnosis Signal - 212 - - Samsung QN90A | User Manual - Page 213
the signal strength is too weak or not. Update now If the same problem continues, a software update or factory reset may be required. Related menu path Settings Sound Sound Output Try Now Settings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound - Samsung QN90A | User Manual - Page 214
The Remote Control does not Work When the remote control does not work, check whether its batteries are discharged or overused, or the Samsung Smart Remote is paired with the TV. When the remote control does not work The color and design of the TV and its accessories (including the remote control) - Samsung QN90A | User Manual - Page 215
Make sure the remote control works properly. You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone. If you cannot see infrared signals, charge the remote control by using the solar - Samsung QN90A | User Manual - Page 216
Press the and buttons simultaneously to display the pairing animation clip. Follow the on-screen instructions to proceed with the pairing. The remote control will work more effectively if you point it at the remote control sensor. - 216 - - Samsung QN90A | User Manual - Page 217
If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model. If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device, move the external device closer to the One Connect Box. - 217 - - Samsung QN90A | User Manual - Page 218
Internet, you can set it to receive periodic updates automatically. On the remote control, press the button and move to Settings using the directional button. Support Software Update Support To enable automatic updates, select Settings Support Software Update Auto Update. - 218 - - Samsung QN90A | User Manual - Page 219
your TV is not connected to the Internet, you can update the software using a USB drive. Settings Select Settings Support About TV and check the model code and software version. Support Support About TV Select Settings Support About TV and check the model code and software version. - 219 - - Samsung QN90A | User Manual - Page 220
Product Information Model code: Software version: About TV Select Settings Support About TV and check the model code and software version. Using a computer, connect to www.samsung.com. Find your TV model and download the firmware file. - 220 - - Samsung QN90A | User Manual - Page 221
SEE ALL SUPPORT Find your TV model and download the firmware file. Firmware Download Click Download to download the firmware. Unzip the downloaded file and store it in your USB drive top folder. - 221 - - Samsung QN90A | User Manual - Page 222
Unzip the downloaded file and store it in your USB drive top folder. USB USB USB Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box. Update now The firmware update begins automatically. Your TV will automatically reset when the firmware update is - Samsung QN90A | User Manual - Page 223
Settings After your TV turns on, select Settings Support About TV and check the new firmware version. Support Support About TV After your TV turns on, select Settings Support About TV and check the new firmware version. About TV Product Information Model code: Software version: After your TV - Samsung QN90A | User Manual - Page 224
Accessibility Guidance Provides a menu and a remote control guide that aid the visually impaired. Learn the Menu on the Samsung Smart Remote or Remote Control. The Samsung Smart Remote may not be supported depending on the model or geographical area. Orientation of the Samsung Smart Remote or Remote - Samsung QN90A | User Manual - Page 225
to the top button to move the menu to the top. This function may not be supported depending on the geographical area. • Underneath these 2 buttons are a round button and (Channel) button to open the Guide. This function may not be supported depending on the model or geographical area. - 225 - - Samsung QN90A | User Manual - Page 226
and descriptions on their functions. This function may not be supported depending on the model or geographical area. Running the Accessibility Shortcuts can turn on or turn off the accessibility functions such as Voice Guide, Picture Off, Audio (Video) Description, Caption, High Contrast, Enlarge - Samsung QN90A | User Manual - Page 227
is set to Bixby. ( Settings General Voice Voice Assistant) Bixby may not be supported depending on the model or geographical area. To use Bixby, the TV must can say to control the TV. These can be used together with Voice Guide to give you voice input and voice output. You can use the Samsung - Samsung QN90A | User Manual - Page 228
voice descriptions on Internet, Search, and other smart services. Move to Voice Guide and press the Select button to enable/disable the on, some Accessibility menus are not available. This function may not be supported depending on the model or geographical area. • Enlarge You can enlarge important - Samsung QN90A | User Manual - Page 229
the caption function on the device. For more information, contact your service provider. - Separate Closed Caption You can see the caption separated when both are used. This feature is enabled when Digital Closed Caption is supported. *open caption: Included in content. You cannot turn on or off its - Samsung QN90A | User Manual - Page 230
Sign Language Zoom to On and then adjust the window's position and aspect ratio under Edit Sign Language Zoom. This function may not be supported depending on the model or geographical area. • Remote Button Repeat Settings You can configure the operation speed of the remote control buttons so that - Samsung QN90A | User Manual - Page 231
enter a PIN). Press the or button on the Samsung Smart Remote or Remote Control and the virtual numeric pad with 2 rows appears on screen. Voice Guide speaks "virtual numeric pad, 6" which indicates that the number strip is on screen and the focus is on the number 6. This strip has the following - Samsung QN90A | User Manual - Page 232
they are available. To view more detailed program information, press and hold the Select button. Voice Guide will say more details such as a synopsis of the program. Press the left or right directional program details. This function may not be supported depending on the geographical area. - 232 - - Samsung QN90A | User Manual - Page 233
Guide." This function may not be supported depending on the model or geographical area. The information in the Guide is for digital channels only. Analog channels are not supported. If the Clock is not set, the Guide then select Auto or Manual. If you select Manual, you can move to the Date or Time menu - Samsung QN90A | User Manual - Page 234
live TV on the selected channel and program. Other options in the guide In the Guide, move to a broadcast scheduled program, and then press the Select button not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. • Stop You can stop - Samsung QN90A | User Manual - Page 235
start and end times of scheduled program recordings. This function is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. • Schedule Viewing You can schedule the viewing of a broadcast scheduled program. • Schedule Recording You can - Samsung QN90A | User Manual - Page 236
You can set up a schedule viewing on two screens. • The Guide Screen On the Guide screen, select a program you would like to view, and then press the Select button to open Schedule Manager or Recordings. If the TV supports the Recordings function, press the directional buttons to move to Schedules. - Samsung QN90A | User Manual - Page 237
the-air antennas. Cable is suitable for homes that subscribe to a local cable-service, but do not have a cable box. You do not need to use this connected to a cable box or satellite box. This function may not be supported depending on the incoming broadcast signal. • Samsung TV Plus While the TV - Samsung QN90A | User Manual - Page 238
is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. Read all precautions before using . To record a program that is on later, move to the program in the Guide, and then press and hold the Select button. You will get a pop-up menu - Samsung QN90A | User Manual - Page 239
Recording the program you are watching To display a menu for recording a program or starting the Timeshift function, press the button twice or press the button while watching the program. You can select the following functions on the menu: • Record Immediately starts to record the program you are - Samsung QN90A | User Manual - Page 240
. Use the left and right directional buttons to move to the required option, and then press the Select button. This function may not be supported depending on the model or geographical area. Deleting a recorded program You can delete any recorded program. 1. Go to the list of Recordings to delete - Samsung QN90A | User Manual - Page 241
you can cancel the agreement. To cancel the Smart Hub service agreement, select Reset Smart Hub ( Settings Support Device Care Self Diagnosis Reset Smart Hub). Press the button on the Guide item. The items in this row may include Guide, Channel List, Schedule Manager, Recordings, and others. - 241 - Samsung QN90A | User Manual - Page 242
set frequently used functions by clicking the icons. You can set e-Manual, Intelligent Mode, Picture Mode, Sound Mode, Sound Output, Game Mode provided by the Smart Hub service. To use this feature, the TV must be connected to the Internet. This function may not be supported depending on the model. • - Samsung QN90A | User Manual - Page 243
the button. In case of any The Frame model, press and hold the button. This function may not be supported depending on the model. For more information, refer to "Using Ambient Mode." • Home This menu appears first view and set the privacy policy for Smart Hub and various other services. - 243 - - Samsung QN90A | User Manual - Page 244
on your mobile device with the Samsung SmartThings app. To access Universal Guide, press the down directional button on the remote control in Home Screen. use this service. Images may look blurry depending on the service provider's circumstances. This function may not be supported depending on - Samsung QN90A | User Manual - Page 245
press the Select button. Use the up and down directional buttons to move to Support, and then select Open e-Manual to open the e-Manual. Settings Support Open e-Manual You can view the embedded e-Manual containing information about your TV's key features. Alternatively, you can download a copy of - Samsung QN90A | User Manual - Page 246
Using Bixby Set Voice Assistant to Bixby. A guide to using Bixby to control your TV. To use only if Voice Assistant is set to Bixby. ( Settings General Voice Voice Assistant) The supported language may differ depending on the geographical area. Running Bixby Press and hold the button on
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 |
 |
E-MANUAL
Thank you for purchasing this Samsung product.
To receive more complete service, please register your
product at
www.samsung.com
Model
Serial No.
To directly go to the page that provides instructions on
how to use the manual for visually impaired users, select
the Learn the Menu Screen link below.
"Learn the Menu Screen
" Link