Sennheiser DW Office Instructions for use

Sennheiser DW Office Manual

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  • Sennheiser DW Office | Instructions for use - Page 1
    DECT Headset System DW Office Instruction manual
  • Sennheiser DW Office | Instructions for use - Page 2
    Contents Important safety information 2 The DW Office wireless headset system 4 Delivery includes ...5 Product overview ...6 Base station ...6 Headset ...7 Overview of the buttons 8 Overview of the LEDs ...9 Putting the headset system into operation 10 Putting the base station into operation
  • Sennheiser DW Office | Instructions for use - Page 3
    energy and, if not used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. • The DW Office headset contains magnets that generate a magnetic field which could cause
  • Sennheiser DW Office | Instructions for use - Page 4
    /accessories specified by Sennheiser Communications (see "Accessories" on page 36). • Keep plastic wrap and plastic bags of the packaging out of reach of children - danger of suffocation! Intended use Intended use of the product includes • having read this instruction manual, especially the chapter
  • Sennheiser DW Office | Instructions for use - Page 5
    The DW Office wireless headset system The DW Office wireless headset system The Sennheiser Communications DW Office is a wireless DECT headset system which is intended for professional office use. • Can be used with a fixed line phone or PC (VoIP) • Quick link establishment between headset and base
  • Sennheiser DW Office | Instructions for use - Page 6
    XL) 1 headband 1 name plate with cheek spacer (pre-installed) 1 name plate 1 mains unit 1 telephone cable 1 USB cable 1 safety guide (booklet with important safety information) 1 quick guide 1 CD ROM (including, among other things, the HeadSetup software and a detailed instruction manual as PDF) 5
  • Sennheiser DW Office | Instructions for use - Page 7
    ¾ µ ƺ ƻ Ƹ¹ ¸ DHSG MSH Short Range Auto Link ON Narrowband EU Limiter 123456 Extra Settings Handset Lifter Handset Lifter ong Range Auto Link OFF Wideband row 1 to 6 ¹ DC IN socket Ƹ PC socket (USB) ƹ Cover with overview of DIP switch assignment ƺ Mains unit ƻ DC IN connector Ƽ
  • Sennheiser DW Office | Instructions for use - Page 8
    9 8 7 6 5 4 3 2 ቢ Microphone ባ Name plate with cheek spacer ቤ HEADSET LED ብ LINK button ቦ AUDIO button ቧ Earhook (size S, M, L, XL) ቨ Charging contacts ቩ Earhook slot B 0 Product overview C A 1 D E ቪ Battery compartment cover ቫ Earpiece ቭ Name plate ቮ Headband ቯ Charging contacts ተ Ear pad
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    /disconnects 23 the wireless link between headset and base station Accepts/ends a call 26 (depending on the softphone used) Headset Action ̈ Press call control/ handset lifter or depending on the softphone used) Switches the headset on/off 24/26 23 Increases/reduces the 28 ring tone volume,
  • Sennheiser DW Office | Instructions for use - Page 10
    No link to the headset Headset is muted Standby mode Base station is switched off (not powered) CHARGE STATUS LED ´ LED segment* Battery charge 1 0-25% 2 25-50% 3 50-75% 4 75-100% Required charging time approx. 10 min approx. 10 min approx. 20 min approx. 20 min total: approx. 60
  • Sennheiser DW Office | Instructions for use - Page 11
    into operation Putting the base station into operation You can use the headset system with your fixed line phone (Phone mode) and/or your PC (PC mode). The base station controls the wireless communication between the products. ƹ ƹ ƹ 10 123456 Ha dset L f er Han set L ft r L ng Ra ge Au o L nk
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    up red. The LED of the last used mode button (PHONE » or PC ³) lights up white. When using the headset system only in PC mode, the power from the PC via the USB cable is sufficient to power the base station. All other modes require the mains unit. ¿ Connecting the base station
  • Sennheiser DW Office | Instructions for use - Page 13
    the telephone. º ¾ Ƽ ̈ Set the DIP switch ¸ #1 and #2 to the upper position. B Connection to a fixed line phone with headset socket ̈ Use the telephone cable Ƽ to connect the Phone socket º to the headset socket on the telephone. º Ƽ ̈ Set the DIP switch ¸ # 1 and # 2 to the upper position. 12
  • Sennheiser DW Office | Instructions for use - Page 14
    the headset system into operation C Connection of an optional You can also connect the HSL 10 mechanical handset lifter from Sennheiser DW Office DHSG setting Adapter cable e.g. Cisco, Avaya, Polycom DW Office DHSG setting If your telephone has a built-in electronic hook switch supporting
  • Sennheiser DW Office | Instructions for use - Page 15
    DW Office MSH setting If your telephone has a built-in electronic hook switch supporting the MSH standard: ̈ Set the DIP switch ¸ # 1 to the upper position. ̈ Set the DIP switch ¸ # 2 to the lower position. The necessary connection and adapter cables are available from your Sennheiser partner
  • Sennheiser DW Office | Instructions for use - Page 16
    For updates and additional information on the HeadSetup software, please visit our website at www.sennheiser.com/headsetup. Specifications of the version 1.0 File size approx. 16 MB Supported operating systems Microsoft Windows 2000 Microsoft Windows XP Microsoft Windows Vista Microsoft Windows
  • Sennheiser DW Office | Instructions for use - Page 17
    comes with earhooks in different sizes and a headband with ear pad and can be worn on the left or right ear. Before using the headset for the first time, charge the rechargeable battery for at least 20 minutes (see page 22). Attaching the earhook ̈ Select a suitable earhook ቧ. ̈ Insert the earhook
  • Sennheiser DW Office | Instructions for use - Page 18
    HEADSET LED ቤ goes off. The headset switches to standby mode. 5 5 s 4 3 Right Left Testing the headset system in Phone mode and adjusting it Testing LINK button ብ on the headset or the PHONE button » on the base station. A wireless link is established between the headset and the base station,
  • Sennheiser DW Office | Instructions for use - Page 19
    the audio signal ̈ Set the ABC switch to A (default setting), B or C so that you can hear a clear signal (e.g. a dial tone) in the headset. ² Adjusting the microphone sensitivity By default, the microphone volume control ¶ is set to between position 4 and position 5. This setting is suitable for
  • Sennheiser DW Office | Instructions for use - Page 20
    headset system into operation Testing the headset system in PC mode and adjusting it Testing headset or the PC button ³ on the base station. A wireless link is established between the headset and the base station, the LINK LED ¿ lights up blue and the HEADSET (see the instruction manual of your
  • Sennheiser DW Office | Instructions for use - Page 21
    row ¸: ̈ If necessary, disconnect an existing wireless link between base station and headset (see page 23). ̈ Use a pointed object DW Office headset system. Electronic hook switch (MSH standard) Call control via the DW Office headset system. Manual operation Lifts/hangs up the handset manually
  • Sennheiser DW Office | Instructions for use - Page 22
    to manually establish the wireless link (see page 23). Switched on When taking the headset out of the base station, a wireless link is automatically established between headset and ) • AU version: in compliance with Directive AS/ACIF S004:2008 • EU and US version: in compliance with Directive 2003
  • Sennheiser DW Office | Instructions for use - Page 23
    into the magnetic holder of the base station. The HEADSET LED ቤ lights up blue and the CHARGE STATUS LED ´ indicates the battery charge: LED segment* Battery charge Required charging time 1 3 2 3 0-25% 25-50% 50-75% approx. 10 min approx. 10 min approx. 20 min total: approx. 60 min 4 75
  • Sennheiser DW Office | Instructions for use - Page 24
    Phone), see page 28). If your telephone has a built-in electronic hook switch supporting the MSH standard (see page 13), you can only disconnect the wireless link between headset and base station by placing the headset into the base station. The control signals ("accept a call", "end a call") of the
  • Sennheiser DW Office | Instructions for use - Page 25
    the top of your head. ̈ Orient the microphone towards your mouth. B D Calling via the fixed line phone using the headset Accepting an incoming call You hear the ring tone of the fixed line phone: ̈ Put on the headset and establish a wireless link between headset and base station (see page 23). 24
  • Sennheiser DW Office | Instructions for use - Page 26
    see page 23). The phone connection is established automatically. If no handset lifter/electronic hook switch is used: ̈ Put the headset on and establish a wireless link between headset and base station (see page 23). ̈ Lift the handset and dial the desired number. The phone connection is established
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    only available if no handset lifter/electronic hook switch is used or if your fixed line phone supports this function. If a wireless link is established (see page 23): ̈ Speak into the headset. If no wireless link is established (see page 23): ̈ Speak into the handset. Calling via the PC using the
  • Sennheiser DW Office | Instructions for use - Page 28
    ̈ Make the call using your softphone. Ending a PC call ̈ Disconnect the wireless link between headset and base station (see page 23). ̈ End the call using your softphone. If the call control function of your softphone is supported, the call is automatically ended (see page 15). Reproducing PC audio
  • Sennheiser DW Office | Instructions for use - Page 29
    able to adjust the audio volume, a wireless link has to be established between headset and base station (see page 23). In PC mode, you can adjust the volume using the AUDIO button ቦ or by using the volume control of your operating system (see the instruction manual of your operating system). The
  • Sennheiser DW Office | Instructions for use - Page 30
    shared use You can use one DW Office base station with different DW Office headsets. This can be advantageous if you share a telephone workplace. The last headset paired to the base station can be used without more ado. If no wireless link is established between headset and base station: ̈ Place the
  • Sennheiser DW Office | Instructions for use - Page 31
    the HEADSET LED ቤ flashes blue/red. ̈ Set the non-DW Office base station to GAP pairing mode (see the instruction manual of the non-DW Office base station). The headset pairs to the non-DW Office base station. If pairing was successful, the HEADSET LED ቤ goes off. The standard code for DW Office is
  • Sennheiser DW Office | Instructions for use - Page 32
    to pair the headset to the non-DW Office base station, refer to the instruction manual of the base station. Charging an additional headset If you wish to charge an additional headset (headset b) in the base station while you are using your headset (headset a): ̈ Make sure that a wireless link is
  • Sennheiser DW Office | Instructions for use - Page 33
    Cleaning and maintaining the headset system Cleaning and maintaining the headset system CAUTION Damage to the product due to liquids! Liquids entering Clean the charging contacts · of the base station and the charging contacts ቩ or ቯ of the headset from time to time using e.g. a cotton swab. · C 8 32
  • Sennheiser DW Office | Instructions for use - Page 34
    . Spare ear pads are available from your Sennheiser partner. ̈ Remove the old ear pad ተ. ̈ Attach the new ear pad by placing the fastening tab B of the ear pad over the notch A of the headband (see diagram). ̈ Turn the ear pad counter-clockwise. The notch A guides the fastening tab B so that the ear
  • Sennheiser DW Office | Instructions for use - Page 35
    Cleaning and maintaining the headset system Replacing the headset's rechargeable battery You can replace the rechargeable battery. Spare rechargeable batteries are available from your Sennheiser partner. Only use spare rechargeable batteries recommended by Sennheiser Communications. CAUTION Damage
  • Sennheiser DW Office | Instructions for use - Page 36
    /DW If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please contact your local Sennheiser partner for assistance. To find a Sennheiser partner in your country, search at www.sennheisercommunications.com under "Service & Support
  • Sennheiser DW Office | Instructions for use - Page 37
    Sennheiser partner or visit our website at www.sennheiser.com Accessories • HSL 10 handset lifter - mechanical handset lifter - incl. ring tone detection - supports spacer) • Rechargeable battery • Telephone cable • Micro-USB cable • Mains unit, EU version • Mains unit, UK version • Mains unit,
  • Sennheiser DW Office | Instructions for use - Page 38
    with reduced radio range (see page 20): • up to 10 m in office buildings dynamic, neodymium magnet electret microphone, noise canceling +5°C to +45°C (+41°F to +113°F) −20°C to +70°C (-4°F to +158°F) Type approvals (DW Office headset system) In compliance with Europe: EMC Radio Safety SAR
  • Sennheiser DW Office | Instructions for use - Page 39
    Specifications DW Office mains unit Nominal input voltage Nominal input current Mains frequency +158°F) operation: 20 to 85% storage: 20 to 95% approx. 75 g DECT Transmission frequency SAR value EU version: CAT IQ 1.0 US version: DECT 6.0 1,880 to 1,900 MHz 1,920 to 1,930 MHz 0.196 W/kg (max
  • Sennheiser DW Office | Instructions for use - Page 40
    A/S gives a warranty of 24 months on this product. For the current warranty conditions, please visit our web site at www.sennheiser.com or contact your Sennheiser partner. In compliance with the following requirements • RoHS Directive (2002/95/EC) • WEEE Directive (2002/96/EC) Please dispose of
  • Sennheiser DW Office | Instructions for use - Page 41
    , including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital Sennheiser is a registered trademark of Sennheiser electronic GmbH & Co. KG. Other product and company names mentioned in this instruction manual may
  • Sennheiser DW Office | Instructions for use - Page 42
    switch 13 putting into operation 10 removing/attaching the cover 10 setting up 14 Buttons base station 8 headset 8 overview 8 C Calling 20 DIP switch 3 adjusting the radio range 20 DIP switch 4 establishing the wireless link 21 DIP switch 5 switching between wideband and narrowband mode 21 DIP
  • Sennheiser DW Office | Instructions for use - Page 43
    headband 24 Headset microphone muting 29 Headset system testing the headset system in PC mode and adjusting it 19 testing the headset system in calling via the PC 26 supported softphones 15 Specifications HeadSetup 15 T Telephone connection testing 17 Troubleshooting 35 V Volume adjusting 28
  • Sennheiser DW Office | Instructions for use - Page 44
    Sennheiser Communications A/S 6 Langager, 2680 Solrød Strand, Denmark www.sennheisercommunications.com Printed in China Publ. 11/09 A01
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DECT Headset System
DW Office
Instruction manual