Sharp MX-3050V Color Advanced and Essentials Troubleshooting Guide
Sharp MX-3050V Manual
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Sharp MX-3050V manual content summary:
- Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 1
Troubleshooting Click the icon of the function you want to know more about. Common Copier Printer Fax Image Send Document Filing - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 2
to do when a problem occurs. If you encounter a problem, check this guide before calling a support center. Please note • This guide assumes that the persons standard equipment. The explanations in this manual assume that a paper drawer is installed on the MX-6070N. For some functions and procedures - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 3
THIS GUIDE 2 General Problems 4 Copying Problems 25 Printing Problems 29 Fax Problems 38 Image Send Problems 48 Document Filing Problems 56 If the problem persists after you follow the instructions in this guide... If you are unable to solve a problem using the solutions in this manual, press - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 4
Points to Keep in Mind For a checklist of general problems, refer to "CHECK LIST (page 7)". Power and connector positions OPERATION PANEL Data notification indicator Touch panel Main power indicator [Power] button Error indicator [Power Save] button/Indicator [Home Screen] key Extension phone - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 5
Problems Placing the original and adding paper original size If the original is stapled, be sure to remove the staples and fan the pages well paper loaded correctly? ●Paper tray Fan the paper well before loading it. Set the guides to the size of the paper. ●Bypass tray Pull the extension guide - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 6
single pass feeder (DSPF) Paper feed roller In a reversing single pass feeder (RSPF) How to clean the bypass feed roller Bypass feed roller Position of staple replacement and staple jam explanation label ●Inner finisher ●Finisher Toner cartridge Waste toner box MX-3050N/3060N/3070N/3550N - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 7
"Call for service. Code:xx-xx*." appear in the touch panel? Is the motion sensor disabled? Is there are problem in the installation location or installation environment? Is the detection range set correctly? Is a tray out of paper? Is the machine out of toner? Has a paper misfeed occurred? Is - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 8
message appear instructing you to add staples? 20 Is a different width of paper mixed in? 20 Are there more sheets than can be stapled at once? 20 Is a paper size that cannot be stapled included in the print job? 20 Is the paper type setting of the tray selected in the printer driver set to - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 9
PASSWORD I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE Check Does a message appear instructing you to check the punch module? Is a different size of paper mixed in? Is a paper size that cannot be punched included in the print job? Is the tray selected in the printer driver set to a paper - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 10
-Off mode has activated. To return the machine to normal operation, press the [Power Save Mode] button. For more information, see the "User's Manual" . ■ Read the message and take appropriate actions. A warning message will appear when a cover is open or a device is separated from the machine. 10 - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 11
contacting your dealer or nearest SHARP Service Department, inform them of the displayed error code.) THE MOTION SENSOR DOES NOT RESPOND ? CORRECTLY (ONLY ON MODELS THAT HAVE A MOTION SENSOR) Check ! Solution Is the motion sensor disabled? Is there are problem in the installation location or - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 12
resume printing. When the output tray becomes full, a detector activates and stops printing. ■ Replace the waste toner box as instructed by the message in the touch panel. ■ Check the settings in [Paper Tray Settings] and see if checkmarks appear in the checkboxes of each mode ([Feeding Approved Job - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 13
Problems ? I DON'T KNOW HOW TO PROHIBIT COLOR PRINTING Check ! Solution You can prohibit color printing in User Control. For copy mode, you can set copying to black & white priority. For printing mode, you can set printing to black & white priority in the printer driver settings. ■ When user - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 14
it. ■ Use SHARP-recommended paper. Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges. ⇒ - "SUPPLIES" in Start Guide For paper that is prohibited or not recommended, see User's Manual. ■ Adjust the bypass tray guides to the width - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 15
it over, and reload it. Using a different paper type may solve the problem. ■ If you are using a non-standard size, be sure to specify the paper size. If the size of paper loaded into a tray was changed, be sure to check the paper size setting. ⇒ "Settings" → [System Settings] → [Common Settings - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 16
they slightly contact the sides of the paper. ■ Adjust the original guides to the width of the paper. ■ Attach the control plate auxiliary block. ■ If the printed image is skewed when you have scanned originals of mixed width, open the document feeder cover, change the switch position, and place the - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 17
turn it over, and reload it. Using a different paper type may solve the problem. ■ Use SHARP-recommended paper. Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges. ⇒ - "SUPPLIES" in Start Guide ■ Take care that the image does not - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 18
these screens. When printing, you can select the output tray in the printer driver. Click the [Finishing] tab in the printer driver, and select the output tray in [Output Tray]. The output tray is fixed and cannot be changed when some copy or print settings are selected. Some copy or print settings - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 19
correct paper type for the tray that contains the paper specified for the cover or insert. If the paper type set for the cover or insert is not the same as the paper type set for the tray, paper will than FAT32, use your PC to change the format to FAT32. ■ Use a 32 GB or less USB memory device. 19 - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 20
the staple unit? Does a message appear instructing you to add staples? Is a different width of paper mixed in? Are there more sheets than can be stapled at once? Is a paper size that cannot be stapled included in the print job? Is the paper type setting of the tray selected in the printer driver set - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 21
General Problems ? PUNCHING DOES NOT TAKE PLACE Check Does a message appear instructing you to check the punch module? Is a different size of paper mixed in? Is a paper size that cannot be punched included in the print job? Is the tray selected in the printer driver set to a paper type that cannot - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 22
General Problems ? PREVIEW IMAGES OR THUMBNAIL IMAGES DO NOT APPEAR Check Are there a ! Solution ■ When user authentication is used, the currently logged in user will be automatically logged out if Auto Clear activates. Log in again. If you are the administrator, change the time setting of - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 23
General Problems ? I DON'T KNOW HOW TO CHANGE THE BACKGROUND COLOR OF THE HOME SCREEN Check ! Solution You can change the background color in "MFP Display Pattern Setting". ■ Open the action panel on the home screen and tap [MFP Display Pattern Setting]. Enter the administrator password, and - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 24
SHARP Service Department. For the factory default administrator password, see "TO THE ADMINISTRATOR OF THE MACHINE" in Start Guide. After changing the password, take special care to remember it. ? I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE Check Please check the customer support - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 25
user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. ? Problem PAPER Check Are you scanning one of the following types of originals? Page 25 Does the paper type setting of the selected tray specify a type of paper - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 26
screen is , the tray cannot be used for duplex printing. Change the paper type to a type that can be used for duplex printing. ■ For the paper types and sizes that can be used for two-sided copying, read "SPECIFICATIONS" in Start Guide. ■ 2-Sided Copy can generally be combined with other modes as - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 27
Problems for the original being copied and adjust the exposure level manually. ■ Select one of the following modes depending on the changing the setting Select Normal Mode (the setting cannot be changed in Easy Mode). In [Others] → [Quick Image Quality Adjustment], set default setting [2] to [3 (Sharp - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 28
Copying Problems ? COLORS ARE OFF Check copying an AB (inch) size original, specify the original size manually. ? COPIES COME OUT BLANK Check Is the original placed face ? I WANT TO COPY MULTIPLE A4 PAGES ONTO ONE A4 SHEET OF PAPER Check Use N-Up. ! Solution ■ N-Up lets you reduce and copy - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 29
restricted in your user settings. Check with your administrator. ? Problem PRINTING DOES NOT TAKE PLACE I DON'T KNOW WHICH PRINTER DRIVER TO INSTALL I fine lines in the original data? Does the paper size specified by the job match the size of paper loaded into the tray? Is the print orientation - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 30
's IP address in [Network Status] of setting mode. If the IP address has changed, change the port setting in the printer driver. ⇒ "Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a permanent IP address be assigned to the - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 31
Each printer driver has specific features. Install and use the printer drivers that match your needs. • PCL6 printer driver The machine supports the Hewlett-Packard PCL6 printer control languages. Prints fast and is good for regular print jobs. • PS printer driver The PS printer driver supports the - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 32
, you can also configure the setting on the [Quality] tab of the printer driver. ■ Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. ? I DON'T KNOW HOW TO SWITCH BETWEEN COLOR AND BLACK & WHITE PRINTING - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 33
] in the home screen. For more information on paper settings, see the "User's Manual" . When you have completed the settings on the machine, set the "Original Size" and "Paper Size" appropriately on the [Main] tab of the printer driver. ? 2-SIDED PRINTING DOES NOT TAKE PLACE Check ! Solution - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 34
Printing Problems ? DIRECT PRINTING OF A FILE IN A SHARED FOLDER ON A COMPUTER IS NOT POSSIBLE see the Software Setup Guide. ? THE IMAGE IS GRAINY Check Are the printer driver settings appropriate for the print job? ! Solution ■ Check the settings of the printer driver. When selecting print - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 35
Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density. This setting can be set separately for color mode and monochrome mode. ■ Check the settings of the printer driver. Correct brightness and contrast - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 36
print orientation to match the image. Windows: The setting is selected in the [Main] tab of the printer driver. Mac OS: The setting is selected in the [Page Setup] menu. ■ Select an appropriate paper size and margins in the layout settings of the application. If the edge of the image extends outside - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 37
Printing Problems ? MANY GARBLED CHARACTERS ARE PRINTED Check ! Solution Is your computer If the IP address has changed, change the port setting in the printer driver. ⇒"Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 38
user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. ? Problem error code communication) Is the original placed face up or face down correctly? If the receiving machine is using thermal paper, was the thermal paper - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 39
Problems ? Problem Settings] → [Image Send Settings] → [Fax Settings] → [Default Settings] → [Dial Mode Setting] ■ If a busy signal is will appear to confirm the cancelation. Tap the [Cancel] key. The machine supports error correction mode (ECM) and is configured to automatically resend any part of - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 40
and the transaction report. ■ Following the instructions in the display, unfold the original, place it in the automatic document feeder again, and re-scan it. If a folded original is placed in the automatic document feeder, an error will occur and scanning will be canceled when the actual original - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 41
Problems TAKE PLACE AFTER RECEPTION Check Does a password entry screen appear? Has cut-off printing mode (administrator) and a fax is received that is larger than any paper that is loaded, the fax will be received and stored in memory [Print at Error] is selected when Inbound Routing is enabled, received - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 42
Fax Problems ? MANUAL RECEPTION/POLLING RECEPTION ARE NOT POSSIBLE Check Is little free memory . • The memory contains data that has been received with confidential reception or that is protected by a password. • A fax is stored in the memory box. ? THE RECEIVED IMAGE IS FAINT Check Is the - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 43
Fax Problems ? DIALING IS NOT POSSIBLE Check Is the extension telephone connected? Is the ⇒ "Settings (administrator)" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Default Settings] → [External Telephone Setting] → ■ Wait until the communication is completed. ? YOU CANNOT TALK - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 44
Fax Problems ? AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED Check Has the maximum number of keys been stored? ! Solution ■ Adjust the number - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 45
Fax Problems ? I DON'T KNOW HOW TO FORWARD RECEIVED FAXES Check Use the received fax forwarding settings in setting mode. ! Solution ■ You can forward received faxes to a forwarding - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 46
send/receive completion volume, and send/receive error volume in "Settings (administrator)". ⇒ "Settings (administrator)" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Default Settings] → [Speaker Settings] ■ A complete sound is heard when scanning of the original is completed. In - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 47
Problems ? THE DATA NOTIFICATION INDICATOR DOES NOT TURN OFF Check Did you retrieve a received fax that was printed? Is an error )" - [System Settings] → [Image Send Settings] → [Fax Settings] → [Default Settings] → [Fax Dest. Confirmation Mode]. When this setting is enabled, an address - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 48
image data? Does a message appear prompting you to enter your password? Are you using Easy mode? Is the resolution setting appropriate at the time of scanning? Is [Default Address Setting] enabled in the setting mode? Is the original scan size setting smaller than the actual original size? Is the - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 49
[Security Settings] → [IPsec Settings] ■ Following the instructions in the display, unfold the original, place it in the automatic document feeder again, and re-scan it. If a folded original is placed in the automatic document feeder, an error will occur and scanning will be canceled when the actual - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 50
Image Send Problems ? AUTO SELECTION OF THE COLOR MODE DOES NOT TAKE PLACE CORRECTLY Check ! Solution Are you scanning one of the following types of originals? When Black & White is not selected: • Are there colors or coloring in the paper? When Color is not selected: • Is the color in the - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 51
and wish to change or disable the default destination, change the settings as appropriate in [Default Address Setting]. ⇒ "Settings (administrator)" → [System Settings] → [Image Send Settings] → [Scan Settings] → [Default Address] → [Default Address Setting] ? THE SCANNED IMAGE IS CLIPPED - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 52
matter, vertical patterns (moire) may occur. Select [Others] → [Sharpness] in the Base Screen of normal mode and soften the edges of image Scan to External Memory Device"). It may also be possible to reduce the moire effect by changing the resolution setting or shifting the original (or changing - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 53
Problems ? THE SCANNED IMAGE IS UPSIDE DOWN OR ON ITS SIDE Check ! Solution Are Internet fax addresses included in the transmission? ■ Send the image to the scan FILE Check Did you select [Mono2] in color mode? ! Solution ■ Change the color mode to [Full Color] or [Grayscale], and then tap - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 54
Image Send Problems ? AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE has enabled settings such as [Default Address Setting] and [Inbound Routing Settings], keys cannot be edited or removed. ? I WANT TO CHANGE THE FORMAT OR COMPRESSION OF A SCANNED IMAGE Check Use the [Format] - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 55
folder or scanning will not be possible if the IP address changes. You can check the machine's IP address in [Network Status] of setting mode. If the IP address has changed, change the port setting in the printer driver. ⇒ "Settings" → [Status] → [Network Status] See: Software Setup Guide If the - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 56
CHANGE A FILE NAME OR CUSTOM FOLDER NAME A FILE NAME IS CUT OFF I DON'T KNOW HOW TO SCAN TO USB MEMORY I DON'T KNOW TO PRINT BY USB DIRECT PRINT Check Did you enable document filing in the printer driver File folder? Did you enter the wrong password/PIN Code? Does the name include characters that - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 57
the document filing save screen of the printer driver to call up the custom folders that have been created on the machine. ■ Enter the PIN Code configured in the machine in the its property is set to [Protect]. Change the file property from [Protect] to [Sharing] and then delete the file. 57 - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 58
Document Filing Problems ? THE you enter the wrong password/PIN Code? ! Solution ■ Check with your administrator. ? I CAN'T STORE OR CHANGE A FILE NAME Was the file name stored in the advanced transmission settings during a scan or Internet fax transmission? ! Solution ■ If the name was stored - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 59
Document Filing Problems ? I DON'T KNOW HOW TO SCAN TO USB MEMORY Check ! Solution Did you insert the USB memory device? Did you select [Scan to USB] in [Scan to HDD/USB] of Easy Scan mode? Did you select [Scan to External Memory Device] in Document Filing mode? ■ When you insert a USB memory - Sharp MX-3050V | Color Advanced and Essentials Troubleshooting Guide - Page 60
2016F-EN3
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Common
Copier
Printer
Fax
Image Send
Document Filing
Troubleshooting
Click the icon of the function you want to know more about.