Sharp MX-3551 User Manual FAQ - Color Advanced & Essential Series 2
Sharp MX-3551 Manual
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- Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 1
Troubleshooting Click the icon of the function you want to know more about. Common Copier Printer Fax Image Send Document Filing Useful Tips - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 2
application. • Wherever "MX-xxxx" appears in this guide, please substitute your model name for "xxxx". • Considerable care has been taken in preparing this manual. If you have any comments or concerns about the manual, please contact your dealer or nearest authorized service representative. • This - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 3
Problems 4 Copying Problems 25 Printing Problems 29 Fax Problems 38 Image Send Problems 48 Document Filing Problems 56 Useful Tips 60 If the problem persists after you follow the instructions in this guide... If you are unable to solve a problem using the solutions in this manual, press - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 4
Points to Keep in Mind For a checklist of general problems, refer to "CHECK LIST (page 7)". Power and connector positions OPERATION PANEL Communication indicator Data notification indicator Touch panel Main power indicator [Power] button Error indicator [ - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 5
General Problems Placing the original and adding paper Is the original placed down. The paper must not exceed the maximum number of sheets and must not be higher than the indicator line. (Tray 1 only) Adjust the bypass tray guides so that they slightly contact the loaded paper. The paper - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 6
General Problems Maintenance How to clean the automatic document feeder and document glass Removing a toner cartridge In a duplex single pass feeder jam explanation label ●Inner finisher ●Finisher Toner cartridge Waste toner box Discarding punch waste ●Inner finisher ●Finisher ●Saddle stitch - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 7
the printer driver settings. Is the original curled or folded? Did you place an original smaller than A5 (5-1/2" x 8-1/2") size? Is an original of the A5 (5-1/2" × 8-1/2") size set to landscape (A5R size)? Is the document feeder sensor dirty? (MX-3071/MX-3571/MX-4071) Do the bypass tray guides match - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 8
using label sheets that cannot be used? Remove the paper, turn it over, and reload it. Using a different paper type may solve the problem. Did you problem. Is too much paper loaded into the bypass tray? 16 Are the bypass tray guides adjusted to the width of the paper? 16 Are the original guides - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 9
in? Are there more sheets than can be stapled at once? Is a paper size that cannot be stapled included in the print job? Is the paper type setting of the tray selected in the printer driver set to a paper type that cannot be stapled? Does a message appear instructing you to check the punch - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 10
Problems down the [Home Screen] key, a message showing the total page usage and toner level will appear. ■ [Total Count] appears in the [Status] of setting Power Save Mode] button. For more information, see the "User's Manual" . ■ Read the message and take appropriate actions. A warning message - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 11
or nearest SHARP Service Department. (When contacting your dealer or nearest SHARP Service Department, inform them of the displayed error code.) ? THE MOTION SENSOR DOES NOT RESPOND CORRECTLY (MX-3071/MX-3571/MX-4071) Check ! Solution Is the motion sensor disabled? Is there are problem in the - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 12
Problems Check Is the detection range set correctly? ! Solution ■ Adjust the detection range. Motion sensor Near Far ? PRINTING IS NOT POSSIBLE OR STOPS DURING A JOB Check ! Solution Is a tray out of paper? Is the machine out of toner Replace the waste toner box as instructed by the message - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 13
landscape (A5R size)? Is the document feeder sensor dirty? (MX-3071/MX-3571/MX-4071) ■ Straighten the original. The correct original size cannot be detected if the original is curled or folded. ■ Select the original size manually. Original sizes smaller than A5 (5-1/2" x 8-1/2") cannot be detected - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 14
it. ■ Use SHARP-recommended paper. Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges. - "SUPPLIES" in Start Guide For paper that is prohibited or not recommended, see User's Manual. ■ Adjust the bypass tray guides to the width - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 15
label sheets that cannot be used? Remove the paper, turn it over, and reload it. Using a different paper type may solve the problem. ■ Set the guides to the size of the paper. Reload the paper. Load no more than the maximum number of sheets and do not manually, and tap the [Execute] key. 15 - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 16
it over, and reload it. Using a different paper type may solve the problem. ! Solution ■ This may improve some states of paper curling. ► Placing sheets and do not exceed the indicator line. The maximum number of sheets varies depending on the paper type setting. ■ Adjust the bypass tray guides to - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 17
information on the setting, refer to the User's Manual. ? SMUDGES APPEAR ON PRINTED OUTPUT Check ! problem. ■ Use SHARP-recommended paper. Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges. - "SUPPLIES" in Start Guide - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 18
General Problems ? WHEN PRINTING ON THICK PAPER, THE PRINT RESULT IS DIRTY FROM THE tray in the screens. When printing, you can select the output tray in the printer driver. Click the [Finishing] tab in the printer driver, and select the output tray in [Output Tray]. The output tray is fixed and - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 19
General Problems ? PRINTING TAKES PLACE ON THE WRONG SIDE OF THE PAPER Check ! Solution Is the paper loaded with the print side facing in the correct direction? ■ - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 20
? Does a message appear instructing you to add staples? Is a different width of paper mixed in? Are there more sheets than can be stapled at once? Is a paper size that cannot be stapled included in the print job? Is the paper type setting of the tray selected in the printer driver set to a paper - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 21
Problems ? PUNCHING DOES NOT TAKE PLACE Check Does a message appear instructing you to check the punch module? Is a different size of paper mixed in? Is a paper size that cannot be punched included in the print job? Is the tray selected in the printer driver " in Start Guide. ■ Check the - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 22
General Problems ? THE FOLD POSITION IS NOT CORRECT Check Is the original placed face up or face down correctly? ! Solution ■ Check the orientation for loading the original or the orientation of the paper to be folded, and take appropriate actions. For more information, see the "User's Manual". - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 23
General Problems ? I DON'T KNOW WHERE THE IP ADDRESS SETTING IS Check The IP address and tap [MFP Display Pattern Setting]. Enter the administrator password, and select the desired color from patterns 1 to 5. For more information, see the U/I Customize Guide. I DON'T KNOW HOW TO ADD A SHORTCUT TO - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 24
SHARP Service Department. For the factory default administrator password, see "TO THE ADMINISTRATOR OF THE MACHINE" in Start Guide. After changing the password, take special care to remember it. ? I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE Check Please check the customer support - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 25
user settings. Check with your administrator. ? Problem AUTO SELECTION OF THE COLOR MODE DOES NOT TO COPY MULTIPLE A4 PAGES ONTO ONE A4 SHEET OF PAPER Check Are you scanning one of 2-sided copying? 26 Did you select the copy ratio manually? 26 Are you copying using settings that do not allow - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 26
Copying Problems can be used for two-sided copying, read "SPECIFICATIONS" in Start Guide. ■ 2-Sided Copy can generally be combined with other modes as required DOES NOT WORK Check ! Solution Did you select the copy ratio manually? Are you copying using settings that do not allow rotate copying? - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 27
Problems exposure mode for the original being copied and adjust the exposure level manually. ■ Select one of the following modes depending on the original type In [Others] → [Quick Image Quality Adjustment], set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 28
Copying Problems ? COLORS ARE OFF Check Did you When copying an AB (inch) size original, specify the original size manually. ? COPIES COME OUT BLANK Check Is the original placed face up I WANT TO COPY MULTIPLE A4 PAGES ONTO ONE A4 SHEET OF PAPER Check Use N-Up. ! Solution ■ N-Up lets you reduce - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 29
is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. ? Problem PRINTING DOES NOT TAKE PLACE I DON'T KNOW WHICH PRINTER DRIVER TO INSTALL I DON'T KNOW HOW TO CANCEL PRINTING COLOR PRINTING DOES NOT TAKE PLACE I DON'T KNOW HOW TO SWITCH - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 30
Printing Problems ? Problem PART OF THE IMAGE IS CUT OFF THE IMAGE IS UPSIDE DOWN the IP address has changed, change the port setting in the printer driver. "Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a permanent - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 31
Remove the printer driver and then install it once again. See: Software Setup Guide ■ Make sure that the routers and other network connection devices are operating correctly. If a device is not powered on or is in an error state, see the manual of the device to correct the problem. ■ Check with your - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 32
Problems ? I DON'T KNOW HOW TO CANCEL PRINTING Check Follow the steps below to cancel printing ! Solution ■ If the print data has not been spooled to the machine, refer to the manual setting is selected in the [Main] tab of the printer driver. Mac OS: The color mode setting is configured in the [ - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 33
Problems that can be set, see the "User's Manual". When you have completed the settings on the machine, appropriately on the [Main] tab of the printer driver. * Depending on the countries or regions, envelopes sided copying, read "SPECIFICATIONS" in Start Guide. ■ Check with your administrator. Some - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 34
Printing Problems ? DIRECT PRINTING OF be executed, see the Software Setup Guide. ? THE IMAGE IS GRAINY Check Are the printer driver settings appropriate for the print job? Quality] tab of the printer driver properties window. (In Mac OS 10.5, select the resolution on the [Color] menu in - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 35
Printing Problems ? THE density too light? ! Solution ■ Check the settings of the printer driver. When color text and lines are printed in black and white, they Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 36
Problems Check Are there fine lines in the original data? ! Solution ■ Change the width of specific printed lines. Select "Settings (administrator)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Color Line Width Adjustment]. Increase the value of default driver. Mac - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 37
Problems All Documents" (or "Purge Print Documents") in the [Printer] menu. • Mac OS: Double-click the name of the machine in the printer list, select port setting in the printer driver. "Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 38
settings. Check with your administrator. ? Problem TRANSMISSION DOES NOT TAKE PLACE THE TRANSMITTED FAX DOES NOT TAKE PLACE AFTER RECEPTION MANUAL RECEPTION/POLLING RECEPTION ARE NOT POSSIBLE time? Is a transmission in progress? Does a password entry screen appear? Has cut-off printing been - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 39
Problems ? Problem received faxes from being printed? Tap the [Address Review] key. Is "Fax Dest. Confirmation Mode" after a brief interval. The factory default setting : Two attempts at 3-minute cancelation. Tap the [Cancel] key. The machine supports error correction mode (ECM) and is configured to - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 40
Fax Problems original size is still not detected correctly, specify the original size manually. ■ Perform the transmission again. If the transmission is still the job status screen and the transaction report. ■ Following the instructions in the display, unfold the original, place it in the - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 41
Fax Problems ? TRANSMISSION DOES NOT TAKE PLACE AFTER RECEPTION Check Does a password entry screen appear? Has cut-off printing been disabled than A3 (11" x 17") size is received, it will be printed using multiple sheets of paper.) "Settings" → [System Settings] → [Image Send Settings] → [ - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 42
Fax Problems ? MANUAL RECEPTION/POLLING RECEPTION ARE NOT POSSIBLE Check Is little free memory . • The memory contains data that has been received with confidential reception or that is protected by a password. • A fax is stored in the memory box. ? THE RECEIVED IMAGE IS FAINT Check Is the - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 43
Fax Problems ? DIALING IS NOT POSSIBLE Check Is the extension telephone connected? Is the external telephone enabled in setting mode? (When an external telephone is connected) Is - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 44
Fax Problems ? AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED Check Has the maximum number of keys been stored? ! Solution ■ Adjust the number - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 45
Fax Problems ? I DON'T KNOW HOW TO FORWARD RECEIVED FAXES Check Use the received fax forwarding settings in setting mode. ! Solution ■ You can forward received faxes to a forwarding - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 46
Fax Problems NOTIFICATION SOUNDS ARE TOO LOUD OR ? TOO SOFT, OR ARE NOT AUDIBLE (VOLUME ADJUSTMENT) Check Have you adjusted the volume in the speaker settings of - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 47
Fax Problems ? THE DATA NOTIFICATION INDICATOR DOES NOT TURN OFF Check Did you CHECK AN ADDRESS WHEN SENDING A FAX Check Tap the [Address Review] key. Is "Fax Dest. Confirmation Mode" enabled in setting mode? ! Solution ■ Tap the [Address Review] key to view a list of the addresses. ■ Enable " - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 48
. Check with your administrator. ? Problem TRANSMISSION DOES NOT TAKE PLACE AUTO support the format of the received image data? Does a message appear prompting you to enter your password ? Are you using Easy mode? Is the resolution setting appropriate at the time of scanning? Is [Default - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 49
Problems ? Problem I WANT TO CHANGE THE FORMAT OR COMPRESSION OF A SCANNED IMAGE I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING AN IMAGE AFTER THE ROUTER WAS REPLACED, I CAN'T USE SCAN TO NETWORK FOLDER OR SCAN Check Use the [Format] key. Tap the [Address Review service download instructions - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 50
Problems only a very small area of the original colored? ■ Specify the color mode manually. When the color mode is set to [Auto], the machine detects whether the the recipient support the format of the received image data? Does a message appear prompting you to enter your password? ! Solution - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 51
Image Send Problems ? TRANSMISSION TAKES A LONG TIME Check ! Solution Is the resolution setting in terms of resolution and file size, pay attention to the following points: Resolution modes: The default resolution setting is [200x200dpi] in "E-Mail", "FTP/Desktop", "Network Folder", and "Scan to - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 52
Image Send Problems ? THE QUALITY OF THE SCANNED IMAGE IS POOR Check ! Solution procedure: When the original is printed matter, vertical patterns (moire) may occur. Select [Others] → [Sharpness] in the Base Screen of normal mode and soften the edges of image to reduce the moire effect (only - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 53
Image Send Problems ? THE SCANNED IMAGE IS UPSIDE DOWN OR ON ITS SIDE Check ! Solution Are Internet fax addresses included in the transmission? ■ Send the image to the - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 54
Image Send Problems ? AN ADDRESS with your administrator. If your administrator has enabled settings such as [Default Address Setting] and [Inbound Routing Settings], keys cannot be edited or the [Address Review] key. ! Solution ■ Tap the [Address Review] key to view a list of the addresses. 54 - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 55
Image Send Problems ? AFTER THE ROUTER WAS REPLACED, I CAN'T USE SCAN TO NETWORK FOLDER IP address has changed, change the port setting in the printer driver. "Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 56
settings. Check with your administrator. ? Problem DOCUMENT FILING DOES NOT TAKE PLACE A Check Did you enable document filing in the printer driver? Do the custom folders created with the machine appear Quick File folder? Did you enter the wrong password/PIN Code? Does the name include characters - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 57
Document Filing Problems ? A JOB CANNOT BE STORED IN A CUSTOM FOLDER Check Do the ? ! Solution ■ Click the [Get Folder Name] button in the document filing save screen of the printer driver to call up the custom folders that have been created on the machine. ■ Enter the PIN Code configured in - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 58
Document Filing Problems ? THE PROPERTY OF A FILE CANNOT BE SET TO [Confidential] Check Is easily deleted.) ? A CONFIDENTIAL FILE OR CONFIDENTIAL FOLDER CANNOT BE OPENED Check Did you enter the wrong password/PIN Code? ! Solution ■ Check with your administrator. ? I CAN'T STORE OR CHANGE A - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 59
Document Filing Problems ? I DON'T KNOW HOW TO SCAN TO USB MEMORY Check ! Solution Did you insert the USB memory device? Did you select [Scan to USB] in [Scan - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 60
Useful Tips Quick guide to frequently used printing methods Output Duplex printing (1) (2) Orientation of originals A 1 Print result A 1 2 A A 1 1 2 (3) Paper tray Tray type Print side Trays 1 - 4 Face up Bypass tray, Large capacity tray Face down Driver setting (1) (2)* Trays 1 - - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 61
2 B Front 2 C C 3 3 D D 4 Back 4 * Must be changed from default setting. Booklet A3 A4 (1) When [Saddle Stitch] is also used (If a saddle stitch finisher 1 - 4 Face up Bypass tray, Large capacity tray Face down Driver setting (1) (2)* (3)* Trays 1 - 4 Face up (1)* Bypass tray - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 62
Useful Tips Scanning a document to your computer Creating a network folder The example of sharing a folder with the name "sample" with everyone on the network is explained below. 1 After creating a folder with the name "sample" on the desktop, right-click and select [Properties]. 2 (1) (2) - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 63
Useful Tips 3 (1) (2) 4 (1) (2) Select the [Share this folder] checkbox and click the [Permissions] button. Select "Everyone", select the [Allow] checkboxes of [Change] and [Read], and click [OK]. 5 Click the [OK] button in the "Advanced Sharing" screen to close the screen and click the [Close - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 64
a shared folder 1 Tap the [Network Folder] mode icon. Bk Toner Quantity C M Y Operation Guide Enlarge Display Mode Settings Total Count LCD Control Job Status 2 Tap prompting you to enter a user name and password, check with your server administrator and enter the appropriate user name and - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 65
Useful Tips 6 7 Auto 8½x11 Auto 8½x11 After the settings are completed, tap the [Execute] key. You will return to the screen of step 2. Tap the [Execute] key again to accept the destination. Tap the [Start] key. 65 - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 66
Useful Tips Changing the OCR function You can convert a scanned document directly to an Office file or to a searchable PDF that lets you find text. To an Office file Scan using the OCR function You can find text Editable Mode Easy mode Format Setting When the [Color/Grayscale] key is selected - Sharp MX-3551 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 67
2018H-EN1
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Common
Copier
Printer
Fax
Image Send
Document Filing
Useful Tips
Troubleshooting
Click the icon of the function you want to know more about.