Sharp MX-3570V Color Advanced and Essentials Troubleshooting Guide
Sharp MX-3570V Manual
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Sharp MX-3570V manual content summary:
- Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 1
Troubleshooting Click the icon of the function you want to know more about. Common Copier Printer Fax Image Send Document Filing - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 2
application. • Wherever "MX-xxxx" appears in this guide, please substitute your model name for "xxxx". • Considerable care has been taken in preparing this manual. If you have any comments or concerns about the manual, please contact your dealer or nearest authorized service representative. • This - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 3
THIS GUIDE 2 General Problems 4 Copying Problems 25 Printing Problems 29 Fax Problems 38 Image Send Problems 48 Document Filing Problems 56 If the problem persists after you follow the instructions in this guide... If you are unable to solve a problem using the solutions in this manual, press - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 4
Points to Keep in Mind For a checklist of general problems, refer to "CHECK LIST (page 7)". Power and connector positions OPERATION PANEL Data notification indicator Touch panel Main power indicator [Power] button Error indicator [Power Save] - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 5
General Problems Placing the original and adding paper Is the original placed correctly? maximum number of sheets and must not be higher than the indicator line. Adjust the bypass tray guides so that they slightly contact the loaded paper. The paper must not exceed the maximum number of sheets - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 6
General Problems Maintenance How to clean the automatic document feeder and document glass Removing a toner cartridge In a duplex single pass feeder ( and staple jam explanation label ●Inner finisher ●Finisher Toner cartridge Waste toner box MX-3050N/3060N/3070N/3550N/ 3560N/3570N/4050N/4060N/ - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 7
message "Call for service. Code:xx-xx*." appear in the touch panel? Is the motion sensor disabled? Is there are problem in the installation printer driver settings. Is the original curled or folded? Did you place an original smaller than A5 (5-1/2" x 8-1/2") size? Do the bypass tray guides match - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 8
over, and reload it. Using a different paper 16 type may solve the problem. Is too much paper loaded into the bypass tray? 16 Are the bypass tray guides adjusted to the width of the paper? 16 Are the original guides adjusted to the width of the paper? 16 Is the control plate auxiliary - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 9
ENERGY SAVE MODE I FORGOT THE ADMINISTRATOR PASSWORD I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE Check Does a message appear instructing you to check the punch module? password changed from the factory default 24 setting? Please check the customer support information. 24 9 - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 10
Problems down the [Home Screen] key, a message showing the total page usage and toner level will appear. ■ [Total Count] appears in the [Status] of setting Power Save Mode] button. For more information, see the "User's Manual" . ■ Read the message and take appropriate actions. A warning message - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 11
Default Settings] → [A Warning when Login Fails] ■ Check with your administrator. Auto Login failed due to network or other problems. If you are the administrator, tap the [Administrator Password or nearest SHARP Service Department. (When contacting your dealer or nearest SHARP Service Department, - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 12
Problems Check Is the detection range set correctly? ! Solution ■ Adjust the detection range. Motion sensor Near Far ? PRINTING IS NOT POSSIBLE OR STOPS DURING A JOB Check ! Solution Is a tray out of paper? Is the machine out of toner Replace the waste toner box as instructed by the message - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 13
Problems ? I DON'T KNOW HOW TO PROHIBIT COLOR PRINTING Check ! Solution You can prohibit color printing in User Control. For copy mode, you can set copying to black & white priority. For printing mode, you can set printing to black & white priority in the printer driver size manually. Original - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 14
it. ■ Use SHARP-recommended paper. Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges. ⇒ - "SUPPLIES" in Start Guide For paper that is prohibited or not recommended, see User's Manual. ■ Adjust the bypass tray guides to the width - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 15
it over, and reload it. Using a different paper type may solve the problem. ■ If you are using a non-standard size, be sure to specify , fax, image send, document filing)? ! Solution ■ Set the guides to the size of the paper. Reload the paper. Load no more manually, and tap the [Execute] key. 15 - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 16
turn it over, and reload it. Using a different paper type may solve the problem. ! Solution ■ This may improve some states of paper curling. ► Placing the the bypass tray? Are the bypass tray guides adjusted to the width of the paper? Are the original guides adjusted to the width of the paper? - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 17
the User's Manual. ■ Clean the laser unit. For details on cleaning, refer to the User's Manual. ? SMUDGES problem. ■ Use SHARP-recommended paper. Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges. ⇒ - "SUPPLIES" in Start Guide - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 18
General Problems ? WHEN PRINTING ON THICK PAPER, THE PRINT RESULT IS DIRTY FROM THE tray in these screens. When printing, you can select the output tray in the printer driver. Click the [Finishing] tab in the printer driver, and select the output tray in [Output Tray]. The output tray is fixed and - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 19
General Problems ? PRINTING TAKES PLACE ON THE WRONG SIDE OF THE PAPER Check ! Solution Is the paper loaded with the print side facing in the correct direction? ■ - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 20
a message appear instructing you to add staples? Is a different width of paper mixed in? Are there more sheets than can be stapled at once? Is a paper size that cannot be stapled included in the print job? Is the paper type setting of the tray selected in the printer driver set to a paper - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 21
Problems ? PUNCHING DOES NOT TAKE PLACE Check Does a message appear instructing you to check the punch module? Is a different size of paper mixed in? Is a paper size that cannot be punched included in the print job? Is the tray selected in the printer driver " in Start Guide. ■ Check the - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 22
General Problems ? PREVIEW IMAGES OR THUMBNAIL IMAGES DO NOT APPEAR Check Are there a number of jobs waiting to be executed? ! Solution ■ Wait until several of the jobs - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 23
the action panel on the home screen and tap [MFP Display Pattern Setting]. Enter the administrator password, and select the desired color from patterns 1 to 5. For more information, see the U/I Customize Guide. I DON'T KNOW HOW TO ADD A SHORTCUT TO ? OR DELETE A SHORTCUT FROM THE HOME SCREEN Check - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 24
SHARP Service Department. For the factory default administrator password, see "TO THE ADMINISTRATOR OF THE MACHINE" in Start Guide. After changing the password, take special care to remember it. ? I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE Check Please check the customer support - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 25
be restricted in your user settings. Check with your administrator. ? Problem AUTO SELECTION OF THE COLOR MODE DOES NOT TAKE PLACE CORRECTLY 2- that do not allow 2-sided copying? 26 Did you select the copy ratio manually? 26 Are you copying using settings that do not allow rotate copying? 26 - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 26
Copying Problems can be used for two-sided copying, read "SPECIFICATIONS" in Start Guide. ■ 2-Sided Copy can generally be combined with other modes as required DOES NOT WORK Check ! Solution Did you select the copy ratio manually? Are you copying using settings that do not allow rotate copying? - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 27
Problems exposure mode for the original being copied and adjust the exposure level manually. ■ Select one of the following modes depending on the original type In [Others] → [Quick Image Quality Adjustment], set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 28
Copying Problems ? COLORS ARE OFF Check Did you perform "Registration Adjustment"? ! Solution ■ Ask your appropriate ratio setting. ■ When copying an AB (inch) size original, specify the original size manually. ? COPIES COME OUT BLANK Check Is the original placed face up or face down correctly? - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 29
is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. ? Problem PRINTING DOES NOT TAKE PLACE I DON'T KNOW WHICH PRINTER DRIVER TO INSTALL I DON'T KNOW HOW TO CANCEL PRINTING COLOR PRINTING DOES NOT TAKE PLACE I DON'T KNOW HOW TO SWITCH - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 30
Printing Problems ? Problem THE IMAGE IS UPSIDE DOWN MANY GARBLED CHARACTERS ARE PRINTED IP address has changed, change the port setting in the printer driver. ⇒ "Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 31
the manual of the device to correct the problem. . By factory default, Notice Pages driver before installing. ! Solution ■ Each printer driver has specific features. Install and use the printer drivers that match your needs. • PCL6 printer driver The machine supports the Hewlett-Packard PCL6 - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 32
Problems ? I DON'T KNOW HOW TO CANCEL PRINTING Check Follow the steps below to cancel printing ! Solution ■ If the print data has not been spooled to the machine, refer to the manual setting is selected in the [Main] tab of the printer driver. Mac OS: The color mode setting is configured in the - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 33
Problems information on paper settings, see the "User's Manual" . When you have completed the settings on the appropriately on the [Main] tab of the printer driver. ? 2-SIDED PRINTING DOES NOT TAKE PLACE Check copying, read "SPECIFICATIONS" in Start Guide. ■ Check with your administrator. Some - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 34
Printing Problems ? DIRECT PRINTING OF A FILE IN A SHARED FOLDER ON A COMPUTER IS NOT Windows) If auto configuration cannot be executed, see the Software Setup Guide. ? THE IMAGE IS GRAINY Check Are the printer driver settings appropriate for the print job? ! Solution ■ Check the settings - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 35
Printing Problems ? THE Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth density too light? ! Solution ■ Check the settings of the printer driver. When color text and lines are printed in black and white, they - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 36
Problems Check Are there fine lines in the original data? ! Solution ■ Change the width of specific printed lines. Select "Settings (Web version)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Color Line Width Adjustment]. Increase the value of default printer driver. - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 37
Printing Problems ? MANY GARBLED CHARACTERS ARE PRINTED Check ! Solution Is your computer or IP address has changed, change the port setting in the printer driver. ⇒"Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 38
settings. Check with your administrator. ? Problem TRANSMISSION DOES NOT TAKE PLACE THE TRANSMITTED FAX DOES NOT TAKE PLACE AFTER RECEPTION MANUAL RECEPTION/POLLING RECEPTION ARE NOT POSSIBLE time? Is a transmission in progress? Does a password entry screen appear? Has cut-off printing been - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 39
Problems ? Problem to confirm the cancelation. Tap the [Cancel] key. The machine supports error correction mode (ECM) and is configured to automatically resend any [System Settings] → [Image Send Settings] → [Fax Settings] → [Default Settings] → [ECM] ■ Divide the originals into sets and fax each - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 40
Fax Problems Check size is still not detected correctly, specify the original size manually. ■ Perform the transmission again. If the transmission is still the job status screen and the transaction report. ■ Following the instructions in the display, unfold the original, place it in the automatic - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 41
Fax Problems ? TRANSMISSION DOES NOT BEGIN AT THE SPECIFIED TIME Check Is the machine's clock set that transmission is finished. ? PRINTING DOES NOT TAKE PLACE AFTER RECEPTION Check Does a password entry screen appear? Has cut-off printing been disabled in the setting mode (administrator)? Is - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 42
Fax Problems ? MANUAL RECEPTION/POLLING RECEPTION ARE NOT POSSIBLE Check Is little free memory . • The memory contains data that has been received with confidential reception or that is protected by a password. • A fax is stored in the memory box. ? THE RECEIVED IMAGE IS FAINT Check Is the - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 43
Fax Problems ? DIALING IS NOT POSSIBLE Check Is the extension telephone connected? Is the ⇒ "Settings (administrator)" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Default Settings] → [External Telephone Setting] → ■ Wait until the communication is completed. ? YOU CANNOT TALK - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 44
Fax Problems ? AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED Check Has the maximum number of keys been stored? ! Solution ■ Adjust the number - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 45
Fax Problems ? I DON'T KNOW HOW TO FORWARD RECEIVED FAXES Check Use the received fax forwarding settings in setting mode. ! Solution ■ You can forward received faxes to a forwarding - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 46
Fax Problems NOTIFICATION SOUNDS ARE TOO LOUD OR ? TOO SOFT, OR ARE NOT AUDIBLE (VOLUME )". ⇒ "Settings (administrator)" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Default Settings] → [Speaker Settings] ■ A complete sound is heard when scanning of the original is completed. In - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 47
Fax Problems ? THE DATA NOTIFICATION INDICATOR DOES NOT TURN OFF Check ■ Enable "Settings (administrator)" - [System Settings] → [Image Send Settings] → [Fax Settings] → [Default Settings] → [Fax Dest. Confirmation Mode]. When this setting is enabled, an address confirmation message will appear - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 48
. Check with your administrator. ? Problem TRANSMISSION DOES NOT TAKE PLACE AUTO support the format of the received image data? Does a message appear prompting you to enter your password ? Are you using Easy mode? Is the resolution setting appropriate at the time of scanning? Is [Default - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 49
may help you determine the cause of the problem. ■ Check with your administrator. If your . Ask your mail server administrator (or Internet service provider, etc.) what the file size limit Security Settings] → [IPsec Settings] ■ Following the instructions in the display, unfold the original, place it - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 50
Send Problems ? only a very small area of the original colored? ■ Specify the color mode manually. When the color mode is set to [Auto], the machine detects whether the the recipient support the format of the received image data? Does a message appear prompting you to enter your password? ■ Use - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 51
Image Send Problems ? TRANSMISSION TAKES A LONG TIME Check ! Solution Is the resolution setting in terms of resolution and file size, pay attention to the following points: Resolution modes: The default resolution setting is [200x200dpi] in "E-Mail", "FTP/Desktop", "Network Folder", and "Scan to - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 52
Image Send Problems ? THE QUALITY OF THE SCANNED IMAGE IS POOR Check ! Solution procedure: When the original is printed matter, vertical patterns (moire) may occur. Select [Others] → [Sharpness] in the Base Screen of normal mode and soften the edges of image to reduce the moire effect (only - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 53
Image Send Problems ? THE SCANNED IMAGE IS UPSIDE DOWN OR ON ITS SIDE Check ! Solution Are Internet fax addresses included in the transmission? ■ Send the image to the - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 54
Image Send Problems ? AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED delete the key. ■ Check with your administrator. If your administrator has enabled settings such as [Default Address Setting] and [Inbound Routing Settings], keys cannot be edited or removed. ? I WANT TO - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 55
Image Send Problems ? AFTER THE ROUTER WAS REPLACED, I CAN'T USE SCAN TO NETWORK FOLDER IP address has changed, change the port setting in the printer driver. ⇒ "Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 56
settings. Check with your administrator. ? Problem DOCUMENT FILING DOES NOT TAKE PLACE A Check Did you enable document filing in the printer driver? Do the custom folders created with the machine appear Quick File folder? Did you enter the wrong password/PIN Code? Does the name include characters - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 57
Document Filing Problems ? A JOB CANNOT BE STORED IN A CUSTOM FOLDER Check Do the ? ! Solution ■ Click the [Get Folder Name] button in the document filing save screen of the printer driver to call up the custom folders that have been created on the machine. ■ Enter the PIN Code configured in - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 58
Document Filing Problems ? THE PROPERTY OF A FILE CANNOT BE SET TO [Confidential] Check Is easily deleted.) ? A CONFIDENTIAL FILE OR CONFIDENTIAL FOLDER CANNOT BE OPENED Check Did you enter the wrong password/PIN Code? ! Solution ■ Check with your administrator. ? I CAN'T STORE OR CHANGE A - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 59
Document Filing Problems ? I DON'T KNOW HOW TO SCAN TO USB MEMORY Check ! Solution Did you insert the USB memory device? Did you select [Scan to USB] in [Scan - Sharp MX-3570V | Color Advanced and Essentials Troubleshooting Guide - Page 60
2016F-EN3
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Common
Copier
Printer
Fax
Image Send
Document Filing
Troubleshooting
Click the icon of the function you want to know more about.