Sharp MX-4051 User Manual FAQ - Color Advanced & Essential Series 2
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- Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 1
Troubleshooting Click the icon of the function you want to know more about. Common Copier Printer Fax Image Send Document Filing Useful Tips - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 2
software application. • Wherever "MX-xxxx" appears in this guide, please substitute your model name for "xxxx". • Considerable care has been taken in preparing this manual. If you have any comments or concerns about the manual, please contact your dealer or nearest authorized service representative - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 3
Problems 4 Copying Problems 25 Printing Problems 29 Fax Problems 38 Image Send Problems 48 Document Filing Problems 56 Useful Tips 60 If the problem persists after you follow the instructions in this guide... If you are unable to solve a problem using the solutions in this manual, press - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 4
Points to Keep in Mind For a checklist of general problems, refer to "CHECK LIST (page 7)". Power and connector positions OPERATION PANEL Communication indicator Data notification indicator Touch panel Main power indicator [Power] button Error indicator [ - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 5
Problems to the original size If the original is stapled, be sure to remove the staples and fan the pages well before placing. print side facing down. The paper must not exceed the maximum number of sheets and must not be higher than the indicator line. (Tray 1 only) Adjust the bypass tray guides - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 6
) How to clean the bypass feed roller Bypass feed roller Position of staple replacement and staple jam explanation label ●Inner finisher ●Finisher Toner cartridge Waste toner box Discarding punch waste ●Inner finisher ●Finisher ●Saddle stitch finisher/Saddle Stitch Finisher (large stacker - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 7
the printer driver settings. Is the original curled or folded? Did you place an original smaller than A5 (5-1/2" x 8-1/2") size? Is an original of the A5 (5-1/2" × 8-1/2") size set to landscape (A5R size)? Is the document feeder sensor dirty? (MX-3071/MX-3571/MX-4071) Do the bypass tray guides match - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 8
COVER OR INSERT IS NOT PRINTED ON THE SPECIFIED PAPER Check Is a torn piece of paper remaining in the machine? Is too much paper loaded in the tray? Are multiple sheets feeding at once? Are you using paper that is not within the specifications? Are the bypass tray guides solve the problem. Has the - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 9
mixed in? Are there more sheets than can be stapled at once? Is a paper size that cannot be stapled included in the print job? Is the paper type setting of the tray selected in the printer driver set to a paper type that cannot be stapled? Does a message appear instructing you to check the punch - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 10
General Problems ? down the [Home Screen] key, a message showing the total page usage and toner level will appear. ■ [Total Count] appears in the [Status] of setting see the "User's Manual" . ■ Read the message and take appropriate actions. A warning message will appear when a cover is open or a - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 11
or nearest SHARP Service Department. (When contacting your dealer or nearest SHARP Service Department, inform them of the displayed error code.) ? THE MOTION SENSOR DOES NOT RESPOND CORRECTLY (MX-3071/MX-3571/MX-4071) Check ! Solution Is the motion sensor disabled? Is there are problem in the - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 12
by the message in the touch panel. ■ Remove the output from the tray and resume printing. When the output tray becomes full, a detector activates and stops printing. ■ Replace the waste toner box as instructed by the message in the touch panel. ■ Check the settings in [Paper Tray Settings] and - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 13
feeder sensor dirty? (MX-3071/MX-3571/MX-4071) ■ Straighten the original. The correct original size cannot be detected if the original is curled or folded. ■ Select the original size manually. Original sizes smaller than A5 (5-1/2" x 8-1/2") cannot be detected. When scanning a small original on - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 14
it. ■ Use SHARP-recommended paper. Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges. - "SUPPLIES" in Start Guide For paper that is prohibited or not recommended, see User's Manual. ■ Adjust the bypass tray guides to the width - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 15
label sheets that cannot be used? Remove the paper, turn it over, and reload it. Using a different paper type may solve the problem. Did print, fax, image send, document filing)? ! Solution ■ Set the guides to the size of the paper. Reload the paper. Load no more than the maximum number of sheets - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 16
reload it. Using a different paper type may solve the problem. ! Solution ■ This may improve some states of guides to the width of the paper. ■ Attach the control plate auxiliary block. ■ If the printed image is skewed when you have scanned originals of mixed width, open the document feeder cover - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 17
■ Clean the scanning areas of the problem. ■ Use SHARP-recommended paper. Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges. - "SUPPLIES" in Start Guide ■ Take care that the image does not overlap the punch holes. If the printed - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 18
General Problems ? WHEN PRINTING ON THICK PAPER, THE PRINT RESULT IS DIRTY FROM THE 2ND PAGE ON can set the output tray in the screens. When printing, you can select the output tray in the printer driver. Click the [Finishing] tab in the printer driver, and select the output tray in [Output Tray]. - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 19
when [Disabling of Duplex] is enabled in the setting mode (administrator). For information about the setting mode, consult your administrator.) ? A COVER OR INSERT IS NOT PRINTED ON THE SPECIFIED PAPER Check Has the paper type been set correctly? ! Solution ■ Set the correct paper type for the - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 20
unit? Does a message appear instructing you to add staples? Is a different width of paper mixed in? Are there more sheets than can be stapled at once? Is a paper size that cannot be stapled included in the print job? Is the paper type setting of the tray selected in the printer driver set to a paper - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 21
Problems ? PUNCHING DOES NOT TAKE PLACE Check Does a message appear instructing you to check the punch module? Is a different size of paper mixed in? Is a paper size that cannot be punched included in the print job? Is the tray selected in the printer driver " in Start Guide. ■ Check the - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 22
General Problems ? THE FOLD POSITION IS NOT CORRECT Check Is the original placed face up or face down correctly? ! Solution ■ Check the orientation for loading the original or the orientation of the paper to be folded, and take appropriate actions. For more information, see the "User's Manual". - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 23
General Problems ? I DON'T KNOW WHERE THE IP ADDRESS SETTING IS Check The IP address and tap [MFP Display Pattern Setting]. Enter the administrator password, and select the desired color from patterns 1 to 5. For more information, see the U/I Customize Guide. I DON'T KNOW HOW TO ADD A SHORTCUT TO - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 24
SHARP Service Department. For the factory default administrator password, see "TO THE ADMINISTRATOR OF THE MACHINE" in Start Guide. After changing the password, take special care to remember it. ? I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE Check Please check the customer support - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 25
settings. Check with your administrator. ? Problem AUTO SELECTION OF THE COLOR MODE DOES MULTIPLE A4 PAGES ONTO ONE A4 SHEET OF PAPER Check Are you scanning one of the following types of 2-sided copying? 26 Did you select the copy ratio manually? 26 Are you copying using settings that do not - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 26
Copying Problems ? 2-SIDED COPYING DOES NOT TAKE PLACE Check ! Solution Does the paper to a type that can be used for duplex printing. ■ For the paper types and sizes that can be used for two-sided copying, read "SPECIFICATIONS" in Start Guide. ■ 2-Sided Copy can generally be combined with - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 27
Problems original being copied and adjust the exposure level manually. ■ Select one of the following modes photo pasted on. • Printed Photo This mode is best for copying printed photographs, such as photos Image Quality Adjustment], set default setting [2] to [3 (Sharp)] to increase the overall - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 28
Copying Problems ? COLORS ARE OFF Check Did you When copying an AB (inch) size original, specify the original size manually. ? COPIES COME OUT BLANK Check Is the original placed face up I WANT TO COPY MULTIPLE A4 PAGES ONTO ONE A4 SHEET OF PAPER Check Use N-Up. ! Solution ■ N-Up lets you reduce - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 29
you can use may be restricted in your user settings. Check with your administrator. ? Problem PRINTING DOES NOT TAKE PLACE I DON'T KNOW WHICH PRINTER DRIVER TO INSTALL I DON'T KNOW HOW TO CANCEL PRINTING COLOR PRINTING DOES NOT TAKE PLACE I DON'T KNOW HOW TO SWITCH BETWEEN COLOR AND BLACK & WHITE - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 30
DHCP server), printing will not be possible if the IP address changes. You can check the machine's IP address in [Network Status] of setting mode. If the IP address has changed, change the port setting in the printer driver. "Settings" → [Status] → [Network Status] See: Software Setup Guide If the - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 31
. Remove the printer driver and then install it once again. See: Software Setup Guide ■ Make sure that the routers and other network connection devices are operating correctly. If a device is not powered on or is in an error state, see the manual of the device to correct the problem. ■ Check with - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 32
! Solution ■ Select "Auto" or "Color" for the color mode setting. Windows: The setting is selected in the [Main] tab of the printer driver. Mac OS: The color mode setting is configured in the [Color] menu of the print window. In Windows, you can also configure the setting on the [Quality] tab of the - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 33
Manual". When you have completed the settings on the machine, set the "Original Size" and "Paper Size" appropriately on the [Main] tab of the printer driver . * Depending on the countries or regions, envelopes may not be available. ? 2-SIDED PRINTING DOES NOT TAKE PLACE - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 34
configuration cannot be executed, see the Software Setup Guide. ? THE IMAGE IS GRAINY Check Are the printer driver settings appropriate for the print job? ! Solution ■ Check the settings of the printer driver. When selecting print settings, select a print mode from [600dpi], [600dpi (High Quality - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 35
] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density. This setting can be set separately for color mode and monochrome mode. ■ Check the settings of the printer driver - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 36
the paper size setting. Mac OS: The setting is selected in the [Page Setup] menu. ■ Set the print orientation to match the image. Windows: The setting is selected in the [Main] tab of the printer driver. Mac OS: The setting is selected in the [Page Setup] menu. ■ Select an appropriate paper size and - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 37
DHCP server), printing will not be possible if the IP address changes. You can check the machine's IP address in [Network Status] of setting mode. If the IP address has changed, change the port setting in the printer driver. "Settings" → [Status] → [Network Status] See: Software Setup Guide If the - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 38
administrator. ? Problem TRANSMISSION DOES NOT TAKE PLACE THE TRANSMITTED FAX PRINTS OUT BLANK AT transmission in progress? Does a password entry screen appear? Has cut-off printing been disabled in the setting ? Has the reception mode been set to [Manual Reception] in the setting mode? Is little - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 39
the original scan complete sound in the scan complete sound printed? Is an error preventing received faxes from being printed? Tap the [Address Review brief interval. The factory default setting : Two attempts at Tap the [Cancel] key. The machine supports error correction mode (ECM) and is - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 40
Problems original size manually. ■ Perform instructions in the display, unfold the original, place it in the automatic document feeder again, and re-scan scanning. ■ Check with the operator of the other machine to make sure that the sub-address and passcode are correct. ? THE TRANSMITTED FAX PRINTS - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 41
Fax Problems ? TRANSMISSION PRINTING DOES NOT TAKE PLACE AFTER RECEPTION Check Does a password entry screen appear? Has cut-off printing been in memory without being printed. (However, when a fax longer than A3 (11" x 17") size is received, it will be printed using multiple sheets of paper.) " - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 42
Fax Problems ? MANUAL RECEPTION/POLLING RECEPTION ARE NOT POSSIBLE Check Is little free memory remaining? ! Solution ■ If any of the following applies, print or delete received faxes to with confidential reception or that is protected by a password. • A fax is stored in the memory box. 42 - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 43
Fax Problems ? DIALING IS NOT POSSIBLE Check Is the extension telephone connected? Is the external telephone enabled in setting mode? (When an external telephone is connected) Is - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 44
Fax Problems ? AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED Check Has the maximum number of keys been tab to check the status of fax jobs. To check previous send or receive histories, tap the [Complete] key. To print communication results, open the action panel and tap - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 45
Fax Problems ? I DON'T KNOW HOW TO FORWARD RECEIVED FAXES Check Use the received fax forwarding settings in setting mode. ! Solution ■ You can forward received faxes to a forwarding - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 46
(administrator)", select [System Settings] → [Common Settings] → [Sound Settings] → [Beep Sound Settings (Common)] → [Scan Complete Sound (Image Send) (Common)] to adjust the volume. ? I DON'T KNOW HOW TO STORE OR PRINT SENDER INFORMATION Check You can store sender information in "Own Name and - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 47
■ The data notification indicator blinks when a received fax remains in memory without being printed. Clear the error that is preventing printing. ? I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING A FAX Check Tap the [Address Review] key. Is "Fax Dest. Confirmation Mode" enabled in setting mode - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 48
settings. Check with your administrator. ? Problem TRANSMISSION DOES NOT TAKE PLACE AUTO support the format of the received image data? Does a message appear prompting you to enter your password? Are you using Easy mode? Is the resolution setting appropriate at the time of scanning? Is [Default - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 49
Image Send Problems ? Problem I WANT TO CHANGE THE FORMAT OR COMPRESSION OF A SCANNED IMAGE I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING AN IMAGE AFTER THE ROUTER WAS REPLACED, I CAN'T USE SCAN TO NETWORK FOLDER OR SCAN Check Use the [Format] key. Tap the [Address Review] key. Has the machine - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 50
Problems ? AUTO SELECTION OF THE COLOR MODE DOES NOT TAKE PLACE CORRECTLY Check ! Solution Are you scanning Specify the color mode manually. When the color mode support the format of the received image data? Does a message appear prompting you to enter your password? ! Solution ■ Use a software - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 51
Image Send Problems ? TRANSMISSION TAKES A LONG TIME Check ! Solution Is the resolution setting appropriate at the time of scanning? ■ points: Resolution modes: The default resolution setting is [200x200dpi] in "E-Mail", "FTP/Desktop", "Network Folder", and "Scan to External Memory Device", and - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 52
procedure: When the original is printed matter, vertical patterns (moire) may occur. Select [Others] → [Sharpness] in the Base Screen of normal mode and soften the edges of image to reduce the moire effect (only in "E-Mail", "FTP/Desktop", "Network Folder", and "Scan to External Memory Device"). It - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 53
Send Problems ? THE SCANNED IMAGE IS UPSIDE DOWN OR ON ITS SIDE Check ! Solution Are Internet fax addresses included in the transmission? ■ Send the image to the scan mode and Internet fax mode destinations separately. When destinations for "E-Mail", "FTP/Desktop", and "Network Folder" and - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 54
Problems administrator has enabled settings such as [Default Address Setting] and [Inbound Routing Settings I WANT TO CHANGE THE FORMAT OR COMPRESSION OF A SCANNED IMAGE Check Use the [Format] key. ! Solution Review] key. ! Solution ■ Tap the [Address Review] key to view a list of the addresses. 54 - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 55
network folder or scanning will not be possible if the IP address changes. You can check the machine's IP address in [Network Status] of setting mode. If the IP address has changed, change the port setting in the printer driver. "Settings" → [Status] → [Network Status] See: Software Setup Guide If - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 56
CUT OFF I DON'T KNOW HOW TO SCAN TO USB MEMORY I DON'T KNOW TO PRINT BY USB DIRECT PRINT Check Did you enable document filing in the printer driver? Do the custom folders created with the machine appear in "Folder Information"? (When printing) Does the custom folder have a PIN Code? Did you enable - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 57
BE STORED IN A CUSTOM FOLDER Check Do the custom folders created with the machine appear in "Folder Information"? (When printing) Does the custom folder have a PIN Code? ! Solution ■ Click the [Get Folder Name] button in the document filing save screen of the printer driver to call up the custom - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 58
File folder to prevent it from being easily deleted.) ? A CONFIDENTIAL FILE OR CONFIDENTIAL FOLDER CANNOT BE OPENED Check Did you enter the wrong password/PIN file or folder name ? A FILE NAME IS CUT OFF Check Was the file name stored in the advanced transmission settings during a scan or - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 59
Document Filing Problems ? I DON'T KNOW HOW TO SCAN TO USB MEMORY Check ! Solution Did you insert the USB memory device? Did you select [Scan to USB] in [Scan to HDD/USB] of Easy Scan mode? Did you select [Scan to External Memory Device] in Document Filing mode? ■ When you insert a USB memory - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 60
Useful Tips Quick guide to frequently used printing methods Output Duplex printing (1) (2) Orientation of originals A 1 Print result A 1 2 A A 1 1 2 (3) Paper tray Tray type Print side Trays 1 - 4 Face up Bypass tray, Large capacity tray Face down Driver setting (1) (2)* Trays 1 - - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 61
4 * Must be changed from default setting. Booklet A3 A4 (1) When [Saddle Stitch] is also used (If a saddle stitch finisher is installed) (1) Paper tray Tray type Print side Trays 1 - 4 Face up Bypass tray, Large capacity tray Face down Driver setting (1) (2)* (3)* Trays 1 - 4 Face up - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 62
Useful Tips Scanning a document to your computer Creating a network folder The example of sharing a folder with the name "sample" with everyone on the network is explained below. 1 After creating a folder with the name "sample" on the desktop, right-click and select [Properties]. 2 (1) (2) - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 63
3 (1) (2) 4 (1) (2) Select the [Share this folder] checkbox and click the [Permissions] button. Select "Everyone", select the [Allow] checkboxes of [Change] and [Read], and click [OK]. 5 Click the [OK] button in the "Advanced Sharing" screen to close the screen and click the [Close] button. 63 - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 64
Sending a document to a shared folder 1 Tap the [Network Folder] mode icon. Bk Toner Quantity C M Y Operation Guide Enlarge Display Mode Settings Total Count LCD Control Job Status 2 Tap "Touch to input Address" and tap the [Browse] key in the network folder entry screen. 3 Tap the key - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 65
Useful Tips 6 7 Auto 8½x11 Auto 8½x11 After the settings are completed, tap the [Execute] key. You will return to the screen of step 2. Tap the [Execute] key again to accept the destination. Tap the [Start] key. 65 - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 66
document directly to an Office file or to a searchable PDF that lets you find text. To an Office file Scan using the OCR function You can find text Editable Mode Easy mode Format Setting When the [Color/Grayscale] key is selected OCR Setting When the [B/W] - Sharp MX-4051 | User Manual FAQ - Color Advanced & Essential Series 2 - Page 67
2018H-EN1
Common
Copier
Printer
Fax
Image Send
Document Filing
Useful Tips
Troubleshooting
Click the icon of the function you want to know more about.