Sharp MX-B427PW User Guide

Sharp MX-B427PW Manual

Get Sharp MX-B427PW PDF manuals and user guides View all Sharp MX-B427PW manuals
Add to My Manuals
Save this manual to your list of manuals

Sharp MX-B427PW manual content summary:

  • Sharp MX-B427PW | User Guide - Page 1
    LASER PRINTER MX-B427PW User's Guide November 2020 Machine type(s): 4601 Models: 480 and its equivalent models
  • Sharp MX-B427PW | User Guide - Page 2
    Contents 2 Contents Safety information 4 Conventions...4 Product statements...4 Learn about the printer 7 Printer configuration...7 Using the control panel...7 Understanding the status of the indicator light 8 Selecting paper...8 Set up, install, and configure 14 Selecting a location for the
  • Sharp MX-B427PW | User Guide - Page 3
    to another location...76 Shipping the printer...77 Troubleshoot a problem 78 The printer is not responding...78 Network connection problems...79 Issues with supplies...81 Clearing jams...81 Paper feed problems...96 Printing problems...99 Contacting your dealer...119 Notices...120 Index...128
  • Sharp MX-B427PW | User Guide - Page 4
    furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
  • Sharp MX-B427PW | User Guide - Page 5
    printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, contact the place where you purchased the printer. CAUTION-TIPPING HAZARD: To reduce the risk of equipment instability, load each
  • Sharp MX-B427PW | User Guide - Page 6
    than those specified in the User's Guide may result in hazardous radiation exposure. CAUTION- service representative. This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions
  • Sharp MX-B427PW | User Guide - Page 7
    Learn about the printer 7 Learn about the printer Printer configuration 1 Control panel 2 Multipurpose feeder 3 Standard 250‑sheet tray 4 Optional 550‑sheet tray 5 Standard bin Using the control panel Control panel part 1 Display Function • View printer messages and supply status. • Set up and
  • Sharp MX-B427PW | User Guide - Page 8
    user intervention. The printer is in Sleep mode. Selecting paper Paper guidelines Use the appropriate paper to prevent jams and help ensure trouble‑free printing. • Always use new, undamaged paper. • Before loading paper, know the recommended printable side of the paper. This information is
  • Sharp MX-B427PW | User Guide - Page 9
    to feed properly, and may cause jams. Curl Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold, or
  • Sharp MX-B427PW | User Guide - Page 10
    Learn about the printer 10 • Rough‑edged, rough or heavily textured surface papers, or curled papers • Recycled papers that fail EN12281:2002 (European) • Paper weighing less than 60 g/m2 (16 lb) • Multiple‑part forms or documents Selecting preprinted forms and letterhead • Use grain long paper. •
  • Sharp MX-B427PW | User Guide - Page 11
    94 x 5.83 in.) X X Statement X 139.7 x 215.9 mm (5.5 x 8.5 in.) Executive X 184.2 x 266.7 mm (7.25 x 10.5 in.) Letter 215.9 x 279.4 mm (8.5 x 11 in.) 1 The default support is long‑edge feed. 2 Paper must at least be 210 mm (8.27in.) wide and 279.4 mm (11 in.) long for two‑sided printing
  • Sharp MX-B427PW | User Guide - Page 12
    X X X 176 x 250 mm (6.93 x 9.84 in.) Other Envelope X X X 98.4 x 162 mm to 176 x 250 mm (3.87 x 6.38 in. to 6.93 x 9.84 in.) 1 The default support is long‑edge feed. 2 Paper must at least be 210 mm (8.27in.) wide and 279.4 mm (11 in.) long for two‑sided printing. 3 When Universal
  • Sharp MX-B427PW | User Guide - Page 13
    X X X Rough envelope X X X * One‑sided paper labels are supported for occasional use of less than 20 pages per month. Vinyl, pharmacy, or two‑sided labels are not supported. Supported paper weights Paper weight Standard 250‑sheet tray 60-120 g/m2
  • Sharp MX-B427PW | User Guide - Page 14
    Set up, install, and configure 14 Set up, install, and configure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical
  • Sharp MX-B427PW | User Guide - Page 15
    Set up, install, and configure 15 4 Front 305 mm (12 in.) Note: The minimum space needed in front of the printer is 76 mm (3 in.). 5 Left side 110 mm (4.33 in.) Attaching cables CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or
  • Sharp MX-B427PW | User Guide - Page 16
    Set up, install, and configure 16 4 Align the printer with the optional tray, and then lower the printer into place. CAUTION-POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely. 5 Connect the power cord to the printer, and
  • Sharp MX-B427PW | User Guide - Page 17
    . 3 Flex, fan, and align the paper edges before loading. 4 Load the paper stack with the printable side facedown, and then make sure that the guides fit snugly against the paper. Notes: • Load letterhead facedown with the header toward the front of the tray for one‑sided printing. • Load letterhead
  • Sharp MX-B427PW | User Guide - Page 18
    Set up, install, and configure 18 5 Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Flex, fan, and align the paper edges before loading.
  • Sharp MX-B427PW | User Guide - Page 19
    facedown on the left side. Warning-Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. 4 Adjust the guide to match the size of the paper that you are loading. 5 From the control panel, set the paper size and paper type to match the
  • Sharp MX-B427PW | User Guide - Page 20
    it to load the web page correctly. 2 From the Embedded Web Server, click Export Configuration or Import Configuration. 3 Follow the instructions on the screen. 4 If the printer supports applications, then do the following: a Click Apps > select the application > Configure. b Click Export or Import.
  • Sharp MX-B427PW | User Guide - Page 21
    , see the documentation that came with your access point. • A wireless network adapter is installed in your printer. For more information, see the instructions that came with the adapter. • Make sure that Active Adapter is set to Auto. From the control panel, navigate to: Settings > > Network
  • Sharp MX-B427PW | User Guide - Page 22
    figure 22 Using the Push Button method 1 From the control panel, navigate to: Settings > > Network/Ports > Push Button Method > 2 Follow the instructions on the display. > Wireless > > Wi‑Fi Protected Setup > > Start Using the personal identification number (PIN) method 1 From the control
  • Sharp MX-B427PW | User Guide - Page 23
    the Wi‑Fi network 1 From the printer control panel, navigate to: Settings > Network > > Network/Ports > > Network Overview > 2 Follow the instructions on the display. > Active Adapter > > Standard Checking the printer connectivity 1 From the control panel, navigate to: Settings > > Reports
  • Sharp MX-B427PW | User Guide - Page 24
    the following: 1 From the control panel, navigate to: Settings > > Device > > Maintenance > information on nonvolatile memory > > Yes > > Out of Service Erase > > Sanitize all 2 Select either Start initial setup or Leave printer offline, and then press . Restoring factory default settings
  • Sharp MX-B427PW | User Guide - Page 25
    printer memory in the following circumstances: • The printer is being decommissioned. • The printer is being moved to a different department or location. • The printer is being serviced by someone from outside your organization. • The printer is being removed from your premises for
  • Sharp MX-B427PW | User Guide - Page 26
    a mobile device using Google Cloud Print Google Cloud PrintTM is a printing service that allows you to print to any Google Cloud Print‑ready printer. Before both devices are connected to the same subnet. • This application is supported only in some Apple devices. 1 From your mobile device, select a
  • Sharp MX-B427PW | User Guide - Page 27
    from a mobile device using Wi‑Fi Direct® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure dential held jobs are stored in the printer until they are released or deleted manually. Set the expiration time for a repeat print job. Note: Repeat held
  • Sharp MX-B427PW | User Guide - Page 28
    Print 28 Use To Reserve Job Expiration Set the expiration time that the printer stores print jobs. Note: Reserve held jobs are automatically deleted after printing. Require All Jobs to be Set the printer to hold all print jobs. Held Keep duplicate documents Set the printer to print all
  • Sharp MX-B427PW | User Guide - Page 29
    Print 29 Printing a font sample list 1 From the control panel, navigate to: Settings > > Reports > > Print > 2 Select a font sample, and then press . > Print Fonts > Placing separator sheets between copies 1 From the control panel, navigate to: Settings > > Print > 2 Print the document.
  • Sharp MX-B427PW | User Guide - Page 30
    Ethernet • TCP/IP • SNMP • IPSec • 802.1x Security* • Login methods • Certificate Management • Login Restrictions Reports • Menu Settings Page • Device Troubleshooting Print Quality Test Pages * Can be configured only from the Embedded Web Server. • Power Management • Restore Factory Defaults
  • Sharp MX-B427PW | User Guide - Page 31
    Displayed information Display Text 1 Display Text 2 Specify the information to appear on the home screen. Date and Time Configure Current Date and Time Manually Set Date and Time Date Format [MM‑DD‑YYYY*] Time Format [12 hour A.M./P.M.*] Time Zone [USA/Canada EST*] Network Time Protocol Enable NTP
  • Sharp MX-B427PW | User Guide - Page 32
    Use printer menus 32 Menu item Description Print Toner Darkness Light Normal* Dark Determine the lightness or darkness of text images. Note: An asterisk (*) next to a value indicates the factory default setting. Remote Operator Panel Menu item Description External VNC Connection Don't
  • Sharp MX-B427PW | User Guide - Page 33
    Use printer menus 33 Menu item Description E‑mail Alerts Setup E‑mail Setup Primary SMTP Gateway Configure the e‑mail settings of the printer. Note: This menu item appears only in the Embedded Web Server. Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*)
  • Sharp MX-B427PW | User Guide - Page 34
    Use printer menus 34 Menu item Description Error Prevention Auto Reboot Auto Reboot Counter Show a read‑only information of the reboot counter. Error Prevention Display Short Paper Error Auto‑clear* On Set the printer to show a message when a short paper error occurs. Note: Short paper refers
  • Sharp MX-B427PW | User Guide - Page 35
    Use printer menus 35 Menu item Description Timeouts Hibernate Timeout on Connection Hibernate Do Not Hibernate* Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists. Note: An asterisk (*) next to a value indicates the factory default setting. Restore
  • Sharp MX-B427PW | User Guide - Page 36
    Set the paper source that the user fills when a prompt to load paper appears. Tray Configuration Envelope Prompts Auto* Multipurpose Feeder Manual Envelope Set the paper source that the user fills when a prompt to load envelope appears. Tray Configuration Action for Prompts Prompt user* Continue
  • Sharp MX-B427PW | User Guide - Page 37
    Operations Clear Custom Status Erase all custom messages. Note: An asterisk (*) next to a value indicates the factory default setting. Out of Service Erase Menu item Description Erase Printer Memory Clear all settings and applications that are stored in the printer. Printer Memory Last
  • Sharp MX-B427PW | User Guide - Page 38
    Use printer menus 38 Print Layout Menu item Description Sides 1‑Sided* 2‑Sided Specify whether to print on one side or two sides of the paper. Flip Style Long Edge* Short Edge Determine which side of the paper is bound when performing two‑sided printing. Note: Depending on the option
  • Sharp MX-B427PW | User Guide - Page 39
    Use printer menus 39 Menu item Description Pages per Side Orientation Auto* Landscape Portrait Specify the orientation of a multiple‑page document when using Pages per Side. Pages per Side Border None* Solid Print a border around each page image when using Pages per Side. Copies 1-9999 (1*)
  • Sharp MX-B427PW | User Guide - Page 40
    Use printer menus 40 Quality Menu item Description Print Resolution 300 dpi 600 dpi* 1200 Image Q 2400 Image Q Set the resolution for the text and images on the printed output. Note: Resolution is determined in dots per inch or image quality. Toner Darkness Light Normal* Dark Determine the
  • Sharp MX-B427PW | User Guide - Page 41
    set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific Tray Renumber Assign MP Feeder Assign Tray [x] Assign Manual Paper Assign Manual Envelope Configure the printer to work with
  • Sharp MX-B427PW | User Guide - Page 42
    Use printer menus 42 Menu item Description Tray Renumber View Factory Defaults Show the factory default value assigned for each paper source. Tray Renumber Restore Defaults Restore the tray renumber values to their factory defaults. Print Timeout 1-255 (90 seconds*) Disabled Set the printer
  • Sharp MX-B427PW | User Guide - Page 43
    source for all print jobs. Note: MP Feeder appears only when Configure MP is set to Cassette. Paper Size/Type Tray [x] MP Feeder Manual Paper Manual Envelope Specify the paper size or paper type loaded in each paper source. Substitute Size Off Statement/A5 Letter/A4 All Listed* Set the printer
  • Sharp MX-B427PW | User Guide - Page 44
    paper from the short edge or long edge direction. Note: Long Edge appears only when the longest edge is shorter than the maximum width supported. Note: An asterisk (*) next to a value indicates the factory default setting. Media Types Menu item Plain Paper Card Stock Recycled Labels Bond Envelope
  • Sharp MX-B427PW | User Guide - Page 45
    Use printer menus 45 Network/Ports Network Overview Menu item Description Active Adapter Auto* Standard Network Wireless Specify the type of the network connection. Network Status Show the connectivity status of the printer network. Display Network Status on Printer Off On* Show the
  • Sharp MX-B427PW | User Guide - Page 46
    Use printer menus Wireless Menu item Setup On Printer Panel Choose Network Add Wi‑Fi Network • Network Name • Network Mode Infrastructure • Wireless Security Mode Disabled* WEP WPA2/WPA - Personal WPA2 - Personal Wi‑Fi Protected Setup Start Push Button Method Start PIN Method Enable Wi‑Fi Direct On
  • Sharp MX-B427PW | User Guide - Page 47
    Use printer menus 47 Menu item Set PSK WPA2/WPA‑Personal AES* 802.1x Encryption Mode WPA+ WPA2* IPv4 Enable DHCP On* Off IPv4 Set Static IP Address IP Address Netmask Gateway IPv6 Enable IPv6 On* Off IPv6 Enable DHCPv6 Off* On IPv6 Stateless Address Autoconfiguration Off On* IPv6 DNS Address IPv6
  • Sharp MX-B427PW | User Guide - Page 48
    Use printer menus 48 Menu item Network Address UAA LAA PCL SmartSwitch On* Off PS SmartSwitch On* Off Mac Binary PS Auto* On Off Description View the network addresses. Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer
  • Sharp MX-B427PW | User Guide - Page 49
    Media Access Control (MAC) addresses: Locally Administered Address (LAA) and Universally Administered Address (UAA). Note: You can change the printer LAA manually. PCL SmartSwitch On* Off Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the
  • Sharp MX-B427PW | User Guide - Page 50
    to update the NTP settings of the printer. Zero Configuration Name Specify a service name for the zero configuration network. Note: This menu item appears only settings. WINS Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Off* On Allow the BOOTP to assign
  • Sharp MX-B427PW | User Guide - Page 51
    Use printer menus 51 Menu item Description Restricted Server List Options Specify how the IP addresses in the list can access the printer functionality. Block All Ports* Block Printing Only Note: This menu item appears only in the Embedded Web Server. Block Printing and HTTP Only MTU
  • Sharp MX-B427PW | User Guide - Page 52
    Use printer menus 52 Menu item Description SNMP Version 3 Enabled Off On* Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password Authentication Hash MD5 SHA1* Minimum Authentication Level No Authentication, No Privacy Authentication, No Privacy Authentication,
  • Sharp MX-B427PW | User Guide - Page 53
    Use printer menus 53 Menu item Description DH (Diffie‑Hellman) Group Proposal modp2048 (14)* modp3072 (15) modp4069 (16) modp6144 (17) IKE SA Lifetime (Hours) 1 2 4 8 24* Set the IPSec encryption. Notes: • DH (Diffie‑Hellman) Group Proposal appears only when Base Configuration is set to
  • Sharp MX-B427PW | User Guide - Page 54
    Use printer menus 54 Menu item Description Active Off* On Let the printer join networks that require authentication before allowing access. Note: An asterisk (*) next to a value indicates the factory default setting. LPD Configuration Note: This menu appears only in network printers or
  • Sharp MX-B427PW | User Guide - Page 55
    Use printer menus 55 Menu item Description Local Domains Specify domain names for HTTP and FTP servers. Note: This menu item appears only in the Embedded Web Server. HTTP Proxy IP Address FTP Proxy IP Address HTTP Default IP Port 1-65535 (80*) Configure the HTTP and FTP server settings. Note:
  • Sharp MX-B427PW | User Guide - Page 56
    Use printer menus 56 Restrict external network access Menu item Description Restrict external network access Off* On Restrict access to network sites. External network address Specify the network addresses with restricted access. E‑mail address for notification Specify an e‑mail address to
  • Sharp MX-B427PW | User Guide - Page 57
    Use printer menus 57 Menu item Description SSID Preferred Channel Number 1-11 (6*) Auto Specify the service set identifier (SSID) of the Wi‑Fi network. Set the preferred channel of the Wi‑Fi network. Set PSK Set the preshared key (PSK)
  • Sharp MX-B427PW | User Guide - Page 58
    Use printer menus 58 Menu item Manage Permissions Device Management Remote Management Firmware Updates Import / Export All Settings Out of Service Erase Embedded Web Server Access Description Control access to the printer management options. Local Accounts Menu item Description Add User User
  • Sharp MX-B427PW | User Guide - Page 59
    Use printer menus 59 Menu item Device Certificates Manage CA Certificates Menu item Generate, delete, or view device certificates. Load, delete, or view Certificate Authority (CA) certificates. Login Restrictions Menu item Description Login failures 1-10 (3*) Specify the number of failed login
  • Sharp MX-B427PW | User Guide - Page 60
    Use printer menus 60 Menu item Description Verify Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time that the printer prints a copy for the user to examine its quality, before printing the remaining copies. Reserve Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week Set
  • Sharp MX-B427PW | User Guide - Page 61
    Use printer menus 61 Menu item Description Minimum Password Length 0-32 Specify the password length. Note: An asterisk (*) next to a value indicates the factory default setting. Reports Menu Settings Page Menu item Menu Settings Page Description Print a report that contains the printer
  • Sharp MX-B427PW | User Guide - Page 62
    Use printer menus 62 Troubleshooting Menu item Print Quality Test Pages Description Print sample pages to identify and correct print quality defects.
  • Sharp MX-B427PW | User Guide - Page 63
    Maintain the printer 63 Maintain the printer Checking the status of parts and supplies 1 From the control panel, navigate to: Settings > > Reports > > Device > > Device Statistics > 2 From the Supply Information section of the pages printed, check the status of parts and supplies. Confi
  • Sharp MX-B427PW | User Guide - Page 64
    Maintain the printer 64 Viewing reports 1 From the control panel, navigate to: Settings > > Reports > 2 Select the report that you want to view, and then press . Ordering parts and supplies To order supplies, contact the place where you purchased the printer. Note: All life estimates for
  • Sharp MX-B427PW | User Guide - Page 65
    . Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  • Sharp MX-B427PW | User Guide - Page 66
    Maintain the printer 66 4 Unpack the new toner cartridge. 5 Shake the toner cartridge to redistribute the toner.
  • Sharp MX-B427PW | User Guide - Page 67
    Maintain the printer 67 6 Insert the new toner cartridge into the imaging unit until it clicks into place. 7 Insert the imaging unit. 8 Close the door. Replacing the imaging unit 1 Open the front door. Warning-Potential Damage: To prevent damage from electrostatic discharge, touch any exposed
  • Sharp MX-B427PW | User Guide - Page 68
    Maintain the printer 68 2 Remove the used imaging unit.
  • Sharp MX-B427PW | User Guide - Page 69
    . Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  • Sharp MX-B427PW | User Guide - Page 70
    Maintain the printer 70 5 Insert the new imaging unit. 6 Close the door. Replacing the tray 1 Remove the used tray. 2 Unpack the new tray. 3 Insert the new tray. Replacing the pick roller assembly 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the
  • Sharp MX-B427PW | User Guide - Page 71
    Maintain the printer 71 3 Open the front door. 4 Remove the imaging unit. 5 Close the front door. 6 Remove the tray.
  • Sharp MX-B427PW | User Guide - Page 72
    Maintain the printer 72 7 Position the printer on its side. 8 Remove the used pick roller assembly. 9 Unpack the new pick roller assembly. Note: To avoid contamination, make sure that your hands are clean.
  • Sharp MX-B427PW | User Guide - Page 73
    Maintain the printer 73 10 Insert the new pick roller assembly. 11 Place the printer in its original position, and then insert the tray. 12 Open the front door. 13 Insert the imaging unit. 14 Close the front door. 15 Connect the power cord to the printer, and then to the electrical outlet.
  • Sharp MX-B427PW | User Guide - Page 74
    Maintain the printer 74 Replacing the tray separator roller 1 Remove the tray, and then remove the used separator roller. 2 Unpack the new separator roller. Note: To avoid contamination, make sure that your hands are clean. 3 Insert the new separator roller. 4 Insert the tray.
  • Sharp MX-B427PW | User Guide - Page 75
    Maintain the printer 75 Resetting the supply usage counters 1 From the control panel, navigate to: Settings > > > Device > > Maintenance > > Config Menu > > Supply Usage And Counters 2 Select the counter that you want to reset. Warning-Potential Damage: Supplies and parts without Return
  • Sharp MX-B427PW | User Guide - Page 76
    Maintain the printer 76 Saving energy and paper Configuring the power save mode settings Sleep mode 1 From the control panel, navigate to: Settings > > Device > > Power Management > > Timeouts > > Sleep Mode > 2 Enter the amount of time that the printer stays idle before it enters Sleep
  • Sharp MX-B427PW | User Guide - Page 77
    the full footprint of the printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the options. • Keep the printer in an upright position. • Avoid severe jarring movements. • Make sure that your fingers are not under the
  • Sharp MX-B427PW | User Guide - Page 78
    Troubleshoot a problem 78 Troubleshoot a problem The printer is not responding Action Step 1 Check if the power cord is connected to the electrical outlet. Yes The problem is solved. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an
  • Sharp MX-B427PW | User Guide - Page 79
    Troubleshoot a problem Network connection problems Cannot open Embedded Web Server Action Step 1 Check if 123.123.123.123. Is the printer IP address correct? Step 3 Check if you are using a supported browser: • Internet Explorer version 11 or later • Microsoft Edge • Safari version 6 or later •
  • Sharp MX-B427PW | User Guide - Page 80
    Troubleshoot a problem 80 Action Step 7 Access the Embedded Web Server. Did the Embedded Web Server open? Yes The problem is solved information, see "Connecting the printer to a Wi‑Fi network" on page 21. The problem is solved. Can the printer connect to the Wi‑Fi network? Step 4 Check the
  • Sharp MX-B427PW | User Guide - Page 81
    Troubleshoot a problem 81 Issues with supplies Replace cartridge, printer region mismatch Install the correct toner cartridge. Non‑Printer Manufacturer supply The printer has detected an unrecognized supply
  • Sharp MX-B427PW | User Guide - Page 82
    Troubleshoot a problem 82 • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use
  • Sharp MX-B427PW | User Guide - Page 83
    Troubleshoot a problem 83 Jam locations 1 Standard bin 2 Multipurpose feeder 3 Trays 4 Duplex unit 5 Rear door Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Sharp MX-B427PW | User Guide - Page 84
    Troubleshoot a problem 84 Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are
  • Sharp MX-B427PW | User Guide - Page 85
    Troubleshoot a problem 85 5 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect
  • Sharp MX-B427PW | User Guide - Page 86
    Troubleshoot a problem 86 7 Insert the imaging unit. 8 Close the door. 9 Open the multipurpose feeder. 10 Flex, fan, and align the paper edges before loading.
  • Sharp MX-B427PW | User Guide - Page 87
    Troubleshoot a problem 87 11 Reload paper. Paper jam in trays 1 Remove the tray. 2 Open the front door. Warning-Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Sharp MX-B427PW | User Guide - Page 88
    Troubleshoot a problem 88 3 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect
  • Sharp MX-B427PW | User Guide - Page 89
    Troubleshoot a problem 89 4 Remove the jammed paper. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component,
  • Sharp MX-B427PW | User Guide - Page 90
    Troubleshoot a problem 90 9 Close the rear door. 10 Remove the optional tray. 11 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 12
  • Sharp MX-B427PW | User Guide - Page 91
    Troubleshoot a problem 91 2 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect
  • Sharp MX-B427PW | User Guide - Page 92
    Troubleshoot a problem 92 3 Remove the jammed paper. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component,
  • Sharp MX-B427PW | User Guide - Page 93
    Troubleshoot a problem 93 7 Push the duplex unit latch to open the duplex unit. 8 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 9 Close
  • Sharp MX-B427PW | User Guide - Page 94
    Troubleshoot a problem 94 2 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect
  • Sharp MX-B427PW | User Guide - Page 95
    Troubleshoot a problem 95 3 Open the rear door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component,
  • Sharp MX-B427PW | User Guide - Page 96
    Troubleshoot a problem 96 Paper feed problems Envelope seals when printing Action Step 1 a Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps. b Send the print job. Yes Go to step 2. No The problem is solved.
  • Sharp MX-B427PW | User Guide - Page 97
    Troubleshoot a problem 97 Action Step 3 a Reduce the number of pages to print. b Print the document. Are the pages collated correctly? Yes The problem is solved. Tray linking does not work Action Yes Step 1 The problem is a Check if the trays contain the same paper size and paper type.
  • Sharp MX-B427PW | User Guide - Page 98
    Troubleshoot a problem 98 Paper frequently jams Action Yes Step 1 a Remove the tray. b Check if paper is loaded correctly. Go to step 2. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper fill indicator. • Make sure
  • Sharp MX-B427PW | User Guide - Page 99
    Troubleshoot a problem 99 Printing problems Print jobs do not print Action Yes Step 1 The problem is a From the . b Resolve any error messages that appear on the display. c Print the document. The problem is solved. Is the document printed? Step 3 a Check if the ports are working and
  • Sharp MX-B427PW | User Guide - Page 100
    Troubleshoot a problem 100 Confidential and other held documents do not print Action Yes Step 1 The problem is a From the control print job, and then send it again. Are the documents printed? Step 3 The problem is If you are printing from the Internet, then the printer may be reading
  • Sharp MX-B427PW | User Guide - Page 101
    Troubleshoot a problem 101 Action Yes Step 2 The problem is a Depending on your operating system linked. For more information, see "Linking trays" on page 19. b Print the document. The problem is solved. Is the document printed from the correct tray? Slow printing Action Yes Step 1 Go
  • Sharp MX-B427PW | User Guide - Page 102
    Troubleshoot a problem Action Yes Step 3 Go to step 4. a Depending on your operating system, specify the print resolution ? Step 6 Remove held jobs. Go to step 7. Is the printer printing slow? 102 No The problem is solved. The problem is solved. The problem is solved. The problem is solved.
  • Sharp MX-B427PW | User Guide - Page 103
    Troubleshoot a problem 103 Action Yes No Step 7 a Make sure that the printer is not overheating. Contact your dealer. The problem is solved. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer. For more information,
  • Sharp MX-B427PW | User Guide - Page 104
    Troubleshoot a problem 104 "Mottled print and dots" on "Paper curl" on page 112 "Print crooked or skewed" "Repeating defects" on page 111 on page 113 page 119 "
  • Sharp MX-B427PW | User Guide - Page 105
    the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Step 1 a Check if the printer is using a genuine and supported toner
  • Sharp MX-B427PW | User Guide - Page 106
    Troubleshoot a problem 106 Action Step 5 a Replace textured paper with plain paper. b Print the is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. Yes Go to step 2. No The problem is solved. Are fine
  • Sharp MX-B427PW | User Guide - Page 107
    the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Step 1 a Check if the printer is using a genuine and supported toner
  • Sharp MX-B427PW | User Guide - Page 108
    Troubleshoot a problem 108 Gray background Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes
  • Sharp MX-B427PW | User Guide - Page 109
    panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. Action Step 1 a Adjust the paper guides to the correct position for the paper loaded. b Print the document. Yes The problem is solved. No Go to
  • Sharp MX-B427PW | User Guide - Page 110
    Troubleshoot a problem 110 Action Step 1 a Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. Yes Go to step 2. No The problem is solved. Is the print light? Step 2 Go to step 3.
  • Sharp MX-B427PW | User Guide - Page 111
    the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Step 1 a Check if the printer is using a genuine and supported toner
  • Sharp MX-B427PW | User Guide - Page 112
    Troubleshoot a problem 112 Paper curl Action Yes Step 1 Go to step 2. a Check if the paper loaded is supported. Note: If paper is not supported, then load a supported paper. b Print the document. Is the paper curled? Step 2 a Check if the printer is using a genuine and supported toner
  • Sharp MX-B427PW | User Guide - Page 113
    solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Adjust the guides in the tray
  • Sharp MX-B427PW | User Guide - Page 114
    a supported one. b Print the document. Yes No Contact your dealer. The problem is solved. Is the printer printing solid black pages? Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting
  • Sharp MX-B427PW | User Guide - Page 115
    the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Step 1 a Check if the printer is using a genuine and supported toner
  • Sharp MX-B427PW | User Guide - Page 116
    the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Step 1 a Check if the printer is using a genuine and supported toner
  • Sharp MX-B427PW | User Guide - Page 117
    the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Step 1 a Check if the printer is using a genuine and supported toner
  • Sharp MX-B427PW | User Guide - Page 118
    Troubleshoot a problem 118 Action a Check if the printer is using a genuine and supported toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. Yes No Contact your dealer. The problem is solved. Do vertical dark bands appear on
  • Sharp MX-B427PW | User Guide - Page 119
    Troubleshoot a problem 119 Repeating defects Contact your dealer. Contacting your dealer Before contacting your dealer, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Visit the place where you purchased your printer.
  • Sharp MX-B427PW | User Guide - Page 120
    Notices 120 Notices Product information Product name: LASER PRINTER MX-B427PW Machine type: 4601 Model(s): 480 and its equivalent models Edition notice November 2020 The that can be replaced by the user include toner cartridges. Be sure to use only SHARP-specified products for the toner cartridges.
  • Sharp MX-B427PW | User Guide - Page 121
    Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products. Look for the Genuine Supplies label on the toner package. GENUINE SUPPLIES Noise emission levels The following measurements were made in accordance with ISO
  • Sharp MX-B427PW | User Guide - Page 122
    Notices 122 concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in Schedule II of the Rules. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities for disposal and
  • Sharp MX-B427PW | User Guide - Page 123
    is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser with the following specifications: Class: IIIb (3b) AlGaInP Nominal output power
  • Sharp MX-B427PW | User Guide - Page 124
    the same time. Saving paper 1 The automated duplex printing function is for printing both sides of paper automatically without turning over the paper manually. If the machine is equipped with the automated duplex printing function, set up your print settings on your computer to automatically print
  • Sharp MX-B427PW | User Guide - Page 125
    . This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation
  • Sharp MX-B427PW | User Guide - Page 126
    equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult your point of purchase or service representative for additional suggestions. The manufacturer is not responsible for radio or television interference caused by using other than recommended cables
  • Sharp MX-B427PW | User Guide - Page 127
    Notices 127 European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the approximation and harmonization of the laws of the Member States relating to radio equipment. A declaration of conformity to the
  • Sharp MX-B427PW | User Guide - Page 128
    Index 128 Index A adding hardware options print driver 21 adding internal options print driver 21 adjusting toner darkness 29 AirPrint using 26 Android device printing from 26 attaching cables 15 avoiding paper jams 81 C canceling a print job from the computer 29 from the printer control panel 29
  • Sharp MX-B427PW | User Guide - Page 129
    Network Overview 45 Notifications 32 Out of Service Erase 37 PCL 40 PostScript 40 Power Management paper sizes, supported 11 paper types, supported 13 paper weights, supported 13 parts and poor 103 Print Quality Test Pages 62 print quality troubleshooting blank pages 104 crooked or skewed print 113
  • Sharp MX-B427PW | User Guide - Page 130
    sizes 11 supported paper types 13 supported paper weights 13 T toner cartridge ordering 64 replacing 64 toner darkness adjusting 29 tray linking does not work 97 tray separator roller replacing 74 trays installing 15 linking 19 loading 16 replacing 70 unlinking 19 troubleshooting cannot connect
  • Sharp MX-B427PW | User Guide - Page 131
    Index 131 vertical light bands 116 vertical white lines 117 white pages 104 U Universal paper configuring the settings 16 unlinking trays 19 updating firmware 20 USB printer port 15 using the control panel 7 V vertical dark lines on prints 118 vertical streaks on prints 118 viewing reports 64
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
LASER PRINTER
MX-B427PW
User's Guide
November 2020
Machine type(s):
4601
Models:
480 and its equivalent models