Sharp MX-C303WH MX-C303W MX-C304W Troubleshooting Guide
Sharp MX-C303WH Manual
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- Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 1
Troubleshooting Click the icon of the function you want to know more about. Common Copier Printer Fax Image Send Document Filing Useful Tips - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 2
provides information about how to use the machine and what to do when a problem occurs. If you encounter a problem, check this guide before calling a support center. Please note • This guide assumes that the persons who install and use this product have a working knowledge of their computer and - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 3
Problems 4 Copying Problems 23 Printing Problems 27 Fax Problems 37 Image Send Problems 47 Document Filing Problems 55 Useful Tips 59 If the problem persists after you follow the instructions in this guide... If you are unable to solve a problem using the solutions in this manual, press - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 4
Points to Keep in Mind For a checklist of general problems, refer to "CHECK LIST (page 7)". Power and connector positions OPERATION PANEL Data notification indicator Touch panel Main power indicator [Power] button Error indicator [Power Save] - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 5
General Problems Placing the original and adding paper Is the original placed correctly? place. Load the paper with the print side facing down. When setting an A6 paper in tray 1, raise the guide plate for the A6 paper that is present on the paper platen. When setting paper with width 8-1/2" x 11 - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 6
General Problems Maintenance How to clean the automatic document feeder and document glass MX-C304/C304W (1) (4) MX-C303/C303W (2) (5) (3) (6) RSPF/DSPF Paper feed roller How to clean - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 7
General Problems CHECK LIST ? Problem I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE I three times in a row? Does a message appear indicating that Auto Login failed? Does the message "Call for service. Code:xx-xx*." appear in the touch panel? Is a tray out of paper? Is the machine out of - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 8
over, and reload it. Using a different paper type may solve the problem. Have you forgotten to remove the divider plate even though A4 size paper the problem. Is too much paper loaded into the bypass tray? Are the tray guides adjusted to the width of the paper? Are the original guides adjusted - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 9
General Problems ? Problem THE CONNECTED USB DEVICE MODE I FORGOT THE ADMINISTRATOR PASSWORD I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE Check Is the USB device compatible with the machine? Is the connected USB device setting? Please check the customer support information. 22 9 - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 10
General Problems ? I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE Check Have machine to normal operation, press the [Power Save Mode] button. For more information, see the "User's Manual" . ■ Read the message and take appropriate actions. A warning message will appear when a cover is - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 11
Problems Check ! Solution Did login fail three times in a row? Does a message appear indicating that Auto Login failed? Does the message "Call for service detector activates and stops printing. ■ Replace the waste toner box as instructed by the message in the touch panel. ■ Check the settings in - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 12
General Problems ? I DON'T KNOW HOW TO PROHIBIT COLOR PRINTING Check You can prohibit color printing in User Control. For copy mode, you can set copying to black & - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 13
Problems firmly all the way into the machine. ■ Follow the instructions in the touch panel to remove all paper. ■ Reload supported may result in misfeeds, creases, or smudges. - "SUPPLIES" in Start Guide For paper that is prohibited or not recommended, see User's Manual. ■ Adjust the tray guides - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 14
? Are you using label sheets that cannot be used? Remove the paper, turn it over, and reload it. Using a different paper type may solve the problem. Have you forgotten to remove the divider plate even though A4 size paper is loaded in tray 1? Does the machine recognize the paper size even - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 15
Problems ? PAPER DOES NOT FEED FROM THE PAPER TRAY Check Is the paper loaded correctly into the paper tray? Has the tray been prohibited in some modes (copy, print, fax, image send, document filing)? ! Solution ■ Set the guides [Size] tab, enter the paper size manually, and tap the [Execute] key. - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 16
Problems ? THE IMAGE IS SKEWED ON THE PAPER Check ! Solution Is too much paper loaded into the bypass tray? Are the tray guides adjusted to the width of the paper? Are the original guides to the User's Manual. ■ Clean the laser unit. For details on cleaning, refer to the User's Manual. ■ Execute - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 17
reload it. Using a different paper type may solve the problem. ■ Use SHARP-recommended paper. Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges. - "SUPPLIES" in Start Guide ■ Take care that the image does not overlap the punch - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 18
General Problems ? PART OF THE IMAGE IS CUT OFF Check Has the correct paper size been set? Was the original placed in the correct position? Does the - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 19
General Problems ? THE CONNECTED USB DEVICE CANNOT BE USED Check ! Solution Is the USB device compatible with the machine? Is the connected USB device recognized correctly? Is - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 20
General Problems ? PREVIEW IMAGES OR THUMBNAIL IMAGES DO NOT APPEAR Check Are there a number of jobs waiting to be executed? ! Solution ■ Wait until several of the jobs - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 21
General Problems ? I DON'T KNOW HOW TO CHANGE THE BACKGROUND COLOR OF THE HOME SCREEN the desired location and add a shortcut, or tap a shortcut and delete. For more information, see User's Manual (Touch Panel Operation). ? I DON'T KNOW HOW TO RESTORE THE LARGE TEXT SETTING TO ITS ORGINAL STATE - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 22
General Problems ? I DON'T KNOW HOW TO ADJUST THE TIME THE MACHINE ENTERS ENERGY MACHINE" in Start Guide. After changing the password, take special care to remember it. ? I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE Check Please check the customer support information. ! Solution - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 23
the functions that you can use may be restricted in your user settings. Check with your administrator. ? Problem AUTO SELECTION OF THE COLOR MODE DOES NOT TAKE PLACE CORRECTLY 2-SIDED COPYING DOES NOT TAKE PLACE ENLARGE not give the correct result. In this event, specify the color mode manually. 23 - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 24
Copying Problems ? 2-SIDED COPYING DOES NOT TAKE PLACE Check ! Solution Does the For the paper types and sizes that can be used for two-sided copying, read "SPECIFICATIONS" in Start Guide. ■ 2-Sided Copy can generally be combined with other modes as required, however, some combinations are not - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 25
Copying Problems ? THE IMAGE IS TOO LIGHT OR TOO DARK Check Is the light? ! Solution ■ Select an appropriate exposure mode for the original being copied and adjust the exposure level manually. ■ Select one of the following modes depending on the original type. (This can be set in normal mode - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 26
Copying Problems ? COLORS ARE OFF Check Did you perform "Registration Adjustment"? ! Solution ■ Ask your administrator to perform "Registration Adjustment". "Settings (administrator)" → [System Settings] → [Image Quality Adjustment] → [Collective - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 27
mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. ? Problem PRINTING DOES NOT TAKE PLACE I DON'T KNOW WHICH PRINTER DRIVER TO INSTALL I DON'T KNOW HOW TO CANCEL PRINTING COLOR PRINTING DOES NOT TAKE - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 28
Printing Problems ? Problem PART OF THE IMAGE IS CUT OFF THE IMAGE IS UPSIDE not be possible to print correctly. Change the [SNMP Status Enabled] checkbox to . See: Software Setup Guide ■ Restart your computer. Printing is sometimes not possible when you run multiple applications at once or there - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 29
install it once again. See: Software Setup Guide ■ Make sure that the routers and other network in an error state, see the manual of the device to correct the problem. ■ Check with your administrator. needs. • PCL6 printer driver The machine supports the Hewlett-Packard PCL6 printer control languages - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 30
Printing Problems ? I DON'T KNOW HOW TO CANCEL PRINTING Check Follow the steps below to cancel printing ! Solution ■ If the print data has not been spooled to the machine, refer to the manual for your operating system or application. If the print data has been spooled to the machine, tap the [Job - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 31
Printing Problems ? I of paper, such as the envelope type, etc, refer to the User's Manual. When you have completed the settings on the machine, set the "Original be used for two-sided copying, read "SPECIFICATIONS" in Start Guide. ■ Check with your administrator. Some functions may have been - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 32
Printing Problems ? DIRECT PRINTING OF A FILE IN A SHARED FOLDER ON A COMPUTER IS NOT POSSIBLE on the [Options] tab. (Windows) If auto configuration cannot be executed, see the Software Setup Guide. ? THE IMAGE IS GRAINY Check Are the printer driver settings appropriate for the print job? ! - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 33
Printing Problems ? THE IMAGE IS TOO LIGHT OR TOO DARK Check Is the overall print density too light? Does the image (particularly a photo) need correction? (Windows) ! Solution ■ - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 34
Printing Problems ? TEXT AND LINES ARE FAINT AND DIFFICULT TO SEE Check Was color data printed in black and white? (Windows) Is the overall print density too - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 35
Printing Problems ? THE IMAGE IS UPSIDE DOWN Check Are you using a type of paper (envelopes, punch paper, etc.) that can only be loaded in a fixed orientation? Is - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 36
Printing Problems ? AFTER THE ROUTER WAS REPLACED, I CAN NO LONGER PRINT TO THE port setting in the printer driver. "Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a permanent IP address be assigned to the machine - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 37
be restricted in your user settings. Check with your administrator. ? Problem TRANSMISSION DOES NOT TAKE PLACE THE TRANSMITTED FAX PRINTS OUT BLANK AT that was faxed also faint? Has the reception mode been set to [Manual Reception] in the setting mode? Is little free memory remaining? Is the extension - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 38
Fax Problems ? Problem NOTIFICATION SOUNDS ARE TOO LOUD OR TOO SOFT, OR ARE on the action panel. A message will appear to confirm the cancelation. Tap the [Cancel] key. The machine supports error correction mode (ECM) and is configured to automatically resend any part of a fax that is distorted due - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 39
Fax Problems Check Does the job status screen (completed jobs) or a the transmission failure will be indicated in the job status screen and the transaction report. ■ Following the instructions in the display, unfold the original, place it in the automatic document feeder again, and re-scan - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 40
Fax Problems ? TRANSMISSION DOES NOT BEGIN AT THE SPECIFIED TIME Check Is the machine's clock set to the correct time? Is a transmission in progress? ! Solution ■ Set the - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 41
Fax Problems ? MANUAL RECEPTION/POLLING RECEPTION ARE NOT POSSIBLE Check Is little free memory setting. ? THE MACHINE DOES NOT BEGIN FAX RECEPTION Check Has the reception mode been set to [Manual Reception] in the setting mode? Is little free memory remaining? ! Solution ■ Set the reception - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 42
Fax Problems ? DIALING IS NOT POSSIBLE Check Is the extension telephone connected? Is the line busy? ! Solution ■ Check the connections. Check the telephone line jack, the wall - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 43
Fax Problems ? AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED Check Has the maximum number of keys been stored? ! Solution ■ Adjust the number - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 44
Fax Problems ? I DON'T KNOW HOW TO FORWARD RECEIVED FAXES Check Use the received fax forwarding settings in setting mode. ! Solution ■ You can forward received faxes to a forwarding - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 45
Fax Problems NOTIFICATION SOUNDS ARE TOO LOUD OR ? TOO SOFT, OR ARE NOT AUDIBLE (VOLUME ADJUSTMENT) Check Have you adjusted the volume in the speaker settings of - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 46
Fax Problems ? THE DATA NOTIFICATION INDICATOR DOES NOT TURN OFF Check Is an error preventing received faxes from being printed? ! Solution ■ The data notification indicator blinks when a - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 47
be restricted in your user settings. Check with your administrator. ? Problem TRANSMISSION DOES NOT TAKE PLACE AUTO SELECTION OF THE COLOR MODE DOES types of originals? Does the viewer program used by the recipient support the format of the received image data? Does a message appear prompting - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 48
may help you determine the cause of the problem. ■ Check with your administrator. If your setting. Ask your mail server administrator (or Internet service provider, etc.) what the file size limit is Settings] → [IPsec Settings] ■ Following the instructions in the display, unfold the original, place it - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 49
Problems only a very small area of the original colored? ■ Specify the color mode manually. When the color mode is set to [Auto], the machine detects whether the BE OPENED Check Does the viewer program used by the recipient support the format of the received image data? Does a message appear - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 50
Image Send Problems ? TRANSMISSION TAKES A LONG TIME Check ! Solution Is the resolution setting appropriate at the time of scanning? ■ Select resolution and data compression settings that are suited - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 51
Image Send Problems ? THE QUALITY OF THE SCANNED IMAGE IS POOR Check ! Solution Is the original printed matter such as a book or magazine? When scanning a color or grayscale - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 52
Image Send Problems ? THE SCANNED IMAGE IS UPSIDE DOWN OR ON ITS SIDE Check ! Solution Are Internet fax addresses included in the transmission? ■ Send the image to the - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 53
Image Send Problems ? AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED Check Has the maximum number of keys been stored? ! Solution ■ Adjust the number - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 54
Image Send Problems ? AFTER THE ROUTER WAS REPLACED, I CAN'T USE SCAN TO NETWORK FOLDER setting in the printer driver. "Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a permanent IP address be assigned to the machine - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 55
mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. ? Problem DOCUMENT FILING DOES NOT TAKE PLACE A JOB CANNOT BE STORED IN A CUSTOM FOLDER A STORED FILE HAS DISAPPEARED A FILE CANNOT BE DELETED THE - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 56
Document Filing Problems ? A JOB CANNOT BE STORED IN A CUSTOM FOLDER Check Do the custom folders created with the machine appear in "Folder Information"? (When printing) Does the custom - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 57
Document Filing Problems ? THE PROPERTY OF A FILE CANNOT BE SET TO [Confidential] Check Is the file in the Quick File folder? ! Solution ■ Move the file to a different folder - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 58
Document Filing Problems ? I DON'T KNOW HOW TO SCAN TO USB MEMORY Check ! Solution Did you insert the USB memory device? Did you select [Scan to USB] in [Scan - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 59
Useful Tips Quick guide to frequently used printing methods Output Duplex printing (1) (2) Orientation of originals A 1 Print result A 1 2 A A 1 1 2 (3) Paper tray Driver setting Tray type Print side Trays 1 - 5 Face up (1) Bypass - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 60
Useful Tips Output Duplex printing and N-Up (2in1) Orientation of originals Print result A AB 1 2 Front 1 B CD 2 3 4 Back C 3 D 4 A A 1 1 B 2 B Front 2 C C 3 3 D D 4 Back 4 * Must be changed from default setting. Booklet A4 A5 (1) Paper tray Driver setting Tray - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 61
Useful Tips Scanning a document to your computer Creating a network folder The example of sharing a folder with the name "sample" with everyone on the network is explained below. 1 After creating a folder with the name "sample" on the desktop, right-click and select [Properties]. 2 (1) (2) - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 62
Useful Tips 3 (1) (2) 4 (1) (2) Select the [Share this folder] checkbox and click the [Permissions] button. Select "Everyone", select the [Allow] checkboxes of [Change] and [Read], and click [OK]. 5 Click the [OK] button in the "Advanced Sharing" screen to close the screen and click the [Close - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 63
Useful Tips Sending a document to a shared folder 1 Tap the [Network Folder] mode icon. Bk Toner Quantity C M Y Operation Guide Enlarge Display Mode Settings Total Count LCD Control Job Status 2 Tap "Touch to input Address" and tap the [Browse] key in the network folder entry - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 64
Useful Tips 6 7 8½x11 Auto 8½x11 After the settings are completed, tap the [Execute] key. You will return to the screen of step 2. Tap the [Execute] key again to accept the destination. Tap the [Start] key. 64 - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 65
Useful Tips Changing the OCR function You can convert a scanned document directly to an Office file or to a searchable PDF that lets you find text. To an Office file Scan using the OCR function You can find text Editable Mode Easy mode Format Setting When the [Color/Grayscale] key is selected - Sharp MX-C303WH | MX-C303W | MX-C304W Troubleshooting Guide - Page 66
2018K-EN1
Common
Copier
Printer
Fax
Image Send
Document Filing
Useful Tips
Troubleshooting
Click the icon of the function you want to know more about.