Sharp MX-M1056 MX-M1056 MX-M1206 Trouble Shooting Guide
Sharp MX-M1056 Manual
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- Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 1
Troubleshooting Click the icon of the function you want to know more about. Common Copier Printer Image Send Document Filing Useful Tips - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 2
provides information about how to use the machine and what to do when a problem occurs. If you encounter a problem, check this guide before calling a support center. Please note • This guide assumes that the persons who install and use this product have a working knowledge of their computer and - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 3
THIS GUIDE 2 General Problems 4 Copying Problems 26 Printing Problems 30 Image Send Problems 38 Document Filing Problems 46 Useful Tips 50 If the problem persists after you follow the instructions in this guide... If you are unable to solve a problem using the solutions in this manual, press - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 4
Points to Keep in Mind For a checklist of general problems, refer to "CHECK LIST (page 9)". Power and connector positions Main power switch OPERATION PANEL [Power] button Main power indicator [Power Save] button/Indicator [Fiery] key [ - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 5
General Problems Placing the original Automatic Document Feeder Do not exceed the indicator line If the original has a fold, straighten the fold before placing. (This prevents original - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 6
General Problems Loading paper When a large capacity tray is installed When large capacity trays are installed Bypass Tray Fan the paper Fan the paper well before loading - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 7
General Problems Large capacity trays 1 2 3 4 Bypass tray (on the machine) 1 2 3 Bypass tray (on the large capacity trays) 1 2 Load the paper with the print side facing down. 3 4 Load the paper with the print side facing down. 7 - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 8
General Problems Maintenance How to clean the automatic document feeder and document glass Replacing the toner How to clean the bypass feed roller Bypass tray (on the machine) Waste toner bottle Bypass tray (large capacity trays) 8 - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 9
that Auto Login failed? Does the message "Call for service. Code:xx-xx*." appear in the touch panel? Is document feeder sensor dirty? Do the bypass tray guides match the width of the loaded paper? Is . Using a different paper type may solve the problem. Is the paper loaded correctly into the paper - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 10
the bypass tray? Are the bypass tray guides adjusted to the width of the paper? Are the original guides adjusted to the width of the paper? , turn it over, and reload it. Using a different paper type may solve the problem. Has the paper type been set correctly? Did you change the output tray? Has - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 11
Problems ? Problem PASSWORD I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE Check Has the paper type been set correctly? Page 20 21 paper type that cannot be stapled? Does a message appear instructing you to check the punch module? 22 Is a different size support information. 25 11 - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 12
General Problems ? I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE Check machine to normal operation, press the [Power Save Mode] button. For more information, see the "User's Manual" . Q Read the message and take appropriate actions. A warning message will appear when a cover is open - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 13
Problems Check ! Solution Did login fail three times in a row? Does a message appear indicating that Auto Login failed? Does the message "Call for service detector activates and stops printing. Q Replace the waste toner box as instructed by the message in the touch panel. Q Check the settings in - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 14
Problems the original is curled or folded. Q Select the original size manually. Original sizes smaller than A5 (5-1/2" x 8-1/2") cannot be detected NOT CORRECT Check Do the bypass tray guides match the width of the loaded paper? ! Solution Q Set the bypass tray guides to the width of the paper. - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 15
a different paper type may solve the problem. ! Solution Q Follow the instructions in the touch panel to remove all supported may result in misfeeds, creases, or smudges. - "SUPPLIES" in Start Guide For paper that is prohibited or not recommended, see User's Manual. Q Adjust the bypass tray guides - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 16
Problems ? PAPER DOES NOT FEED FROM THE PAPER TRAY Check Is the paper loaded correctly into the paper tray? Has the tray been prohibited in some modes (copy, print, image send, document filing)? ! Solution Q Set the guides [Size] tab, enter the paper size manually, and tap the [Execute] key. 16 - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 17
it over, and reload it. Using a different paper type may solve the problem. ! Solution Q This may improve some states of paper curling. ► Placing the into the bypass tray? Are the bypass tray guides adjusted to the width of the paper? Are the original guides adjusted to the width of the paper? - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 18
to the User's Manual. ? SMUDGES problem. Q Use SHARP-recommended paper. Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges. - "SUPPLIES" in Start Guide contact your dealer or nearest SHARP Service Department. Q Take care that - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 19
General Problems ? WHEN PRINTING ON THICK PAPER, THE PRINT RESULT IS DIRTY FROM THE 2ND PAGE ON Check Has the paper type been set correctly? ! Solution Q Set - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 20
General Problems ? PRINTING TAKES PLACE ON THE WRONG SIDE OF THE PAPER Check Is the paper loaded with the print side facing in the correct direction? ! Solution Q - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 21
Problems ! Solution Does a message appear instructing you to check the staple unit? Does a message appear instructing you to add staples? Is be stapled, see "SPECIFICATIONS" in Start Guide. Q For paper sizes that can be stapled, see "SPECIFICATIONS" in Start Guide. Q You must check the paper types - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 22
General Problems ? PUNCHING DOES NOT TAKE PLACE Check Does a message appear instructing you to check the punch module? in [Others]. Q For the paper sizes that can be punched, see "SPECIFICATIONS" in Start Guide. Q Check the paper type settings in the machine and select a tray that has paper that - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 23
General Problems ? THE FOLD POSITION IS NOT CORRECT Check Is the original placed face up or face down correctly? ! Solution Q Check the orientation for loading the original or the orientation of the paper to be folded, and take appropriate actions. For more information, see the "User's Manual". - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 24
General Problems ? I DON'T KNOW WHERE THE IP ADDRESS SETTING IS Check The IP address is the desired location and add a shortcut, or tap a shortcut and delete. For more information, see User's Manual (Touch Panel Operation). ? I DON'T KNOW HOW TO RESTORE THE LARGE TEXT SETTING TO ITS ORGINAL STATE - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 25
General Problems ? I DON'T KNOW HOW TO ADJUST THE TIME THE MACHINE ENTERS ENERGY MACHINE" in Start Guide. After changing the password, take special care to remember it. ? I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE Check Please check the customer support information. ! Solution - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 26
user settings. Check with your administrator. ? Problem 2-SIDED COPYING DOES NOT TAKE PLACE ROTATE 2-sided copying? Did you select the copy ratio manually? Are you copying using settings that do not allow -sided copying, read "SPECIFICATIONS" in Start Guide. Q 2-Sided Copy can generally be combined - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 27
Copying Problems ? ROTATE COPY DOES NOT WORK Check Did you select the copy ratio manually? Are you copying using settings that do not allow rotate copying? Is "Rotation Copy Setting" disabled in the setting mode? ! Solution Q Use automatic ratio selection - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 28
Copying Problems ? THE IMAGE IS TOO LIGHT OR TOO DARK Check Is the light? ! Solution Q Select an appropriate exposure mode for the original being copied and adjust the exposure level manually. Q Select one of the following modes depending on the original type. (This can be set in normal mode - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 29
Copying Problems ? COPIES COME OUT BLANK Check Is the original placed face up or face down correctly? ! Solution Q When using the document glass, the original must be - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 30
mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. ? Problem PRINTING DOES NOT TAKE PLACE I DON'T KNOW WHICH PRINTER DRIVER TO INSTALL I DON'T KNOW HOW TO CANCEL PRINTING 2-SIDED PRINTING DOES NOT TAKE - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 31
Problems ? Problem [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended checkbox to . See: Software Setup Guide Q Restart your computer. Printing is install it once again. See: Software Setup Guide Q Make sure that the routers and other - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 32
the Notice Page. A Notice Page will be printed to indicate the cause of the problem if a print job cannot be performed as specified and the cause is not shown in that match your needs. • PCL6 printer driver The machine supports the Hewlett-Packard PCL6 printer control languages. Prints fast and is - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 33
Problems ? I DON'T KNOW HOW TO CANCEL PRINTING Check Follow the steps below to cancel printing ! Solution Q If the print data has not been spooled to the machine, refer to the manual for two-sided copying, read "SPECIFICATIONS" in Start Guide. Q Check with your administrator. Some functions may - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 34
Printing Problems A TRAY, FINISHER, OR OTHER PERIPHERAL ? DEVICE INSTALLED ON THE MACHINE on the [Options] tab. (Windows) If auto configuration cannot be executed, see the Software Setup Guide. ? THE IMAGE IS GRAINY Check Are the printer driver settings appropriate for the print job? ! Solution - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 35
Printing Problems ? TEXT AND LINES ARE FAINT AND DIFFICULT TO SEE Check Is the overall print density too light? Are there fine lines in the original data? ! - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 36
Printing Problems ? THE IMAGE IS UPSIDE DOWN Check Are you using a type of paper (punch paper, etc.) that can only be loaded in a fixed orientation? Is the - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 37
Printing Problems ? AFTER THE ROUTER WAS REPLACED, I CAN NO LONGER PRINT TO THE port setting in the printer driver. "Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a permanent IP address be assigned to the machine - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 38
restricted in your user settings. Check with your administrator. ? Problem TRANSMISSION DOES NOT TAKE PLACE AUTO SELECTION OF THE COLOR MODE following types of originals? Does the viewer program used by the recipient support the format of the received image data? Does a message appear prompting - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 39
help you determine the cause of the problem. Q Check with your administrator. If your . Ask your mail server administrator (or Internet service provider, etc.) what the file size limit is Settings] → [IPsec Settings] Q Following the instructions in the display, unfold the original, place it - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 40
Problems very small area of the original colored? ! Solution Q Specify the color mode manually. When the color mode is set to [Auto], the machine detects whether the BE OPENED Check Does the viewer program used by the recipient support the format of the received image data? Does a message appear - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 41
Image Send Problems ? TRANSMISSION TAKES A LONG TIME Check ! Solution Is the resolution setting appropriate at the time of scanning? Q Select resolution and data compression settings that are suited - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 42
Image Send Problems ? THE QUALITY OF THE SCANNED IMAGE IS POOR Check Is the original printed matter such as a book or magazine? When scanning a color or grayscale original, - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 43
Image Send Problems ? THE FILE SIZE IS LARGE Check ! Solution Was the color mode set to [Grayscale] when you scanned a monochrome original? Is the resolution setting too high? - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 44
Image Send Problems ? AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED Check Is the key being used in a reserved transmission or a transmission - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 45
Image Send Problems ? AFTER THE ROUTER WAS REPLACED, I CAN'T USE SCAN TO NETWORK FOLDER setting in the printer driver. "Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a permanent IP address be assigned to the machine - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 46
mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. ? Problem DOCUMENT FILING DOES NOT TAKE PLACE A JOB CANNOT BE STORED IN A CUSTOM FOLDER A STORED FILE HAS DISAPPEARED A FILE CANNOT BE DELETED THE - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 47
Document Filing Problems ? A JOB CANNOT BE STORED IN A CUSTOM FOLDER Check Do the custom folders created with the machine appear in "Folder Information"? (When printing) Does the custom - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 48
Document Filing Problems ? THE PROPERTY OF A FILE CANNOT BE SET TO [Confidential] Check Is the file in the Quick File folder? ! Solution Q Move the file to a different folder - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 49
Document Filing Problems ? I DON'T KNOW HOW TO SCAN TO USB MEMORY Check ! Solution Did you insert the USB memory device? Did you select [Scan to USB] in [Scan - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 50
Useful Tips Quick guide to frequently used printing methods (1) (2) Output Duplex printing Orientation of originals Print result A A 1 1 2 A A 1 1 2 (3) Paper tray Tray type Print side Trays 1 - 4 Face down Bypass tray, Large - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 51
Useful Tips Output Duplex printing and N-Up (2in1) Orientation of originals Print result A AB 1 2 Front 1 B CD 2 3 4 Back C 3 D 4 A A 1 1 B 2 B Front 2 C C 3 3 D D 4 Back 4 * Must be changed from default setting. Booklet A3 A4 (1) When [Saddle Stitch] is also used ( - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 52
Useful Tips Scanning a document to your computer Creating a network folder The example of sharing a folder with the name "sample" with everyone on the network is explained below. 1 After creating a folder with the name "sample" on the desktop, right-click and select [Properties]. 2 (1) (2) - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 53
Useful Tips 3 (1) (2) 4 (1) (2) Select the [Share this folder] checkbox and click the [Permissions] button. Select "Everyone", select the [Allow] checkboxes of [Change] and [Read], and click [OK]. 5 Click the [OK] button in the "Advanced Sharing" screen to close the screen and click the [Close - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 54
Useful Tips Sending a document to a shared folder 1 Tap the [Network Folder] mode icon. 2 Tap "Touch to input Address" and tap the [Browse] key in the network folder entry screen. 3 Tap the key of the workgroup that you wish to access. • Tap and enter a keyword to search for a workgroup, - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 55
Useful Tips 6 7 Auto 8½x11 Auto 8½x11 After the settings are completed, tap the [Execute] key. You will return to the screen of step 2. Tap the [Execute] key again to accept the destination. Tap the [Start] key. 55 - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 56
Useful Tips Changing the OCR function You can convert a scanned document directly to an Office file or to a searchable PDF that lets you find text. To an Office file Scan using the OCR function You can find text Editable Mode Easy mode Format Setting When the [Color/Grayscale] key is selected - Sharp MX-M1056 | MX-M1056 | MX-M1206 Trouble Shooting Guide - Page 57
2020L-EN1
Common
Copier
Printer
Image Send
Document Filing
Useful Tips
Troubleshooting
Click the icon of the function you want to know more about.