Sharp MX-M5051 Troubleshooting Guide

Sharp MX-M5051 Manual

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  • Sharp MX-M5051 | Troubleshooting Guide - Page 1
    Troubleshooting Click the icon of the function you want to know more about. Common Copier Printer Fax Image Send Document Filing Useful Tips
  • Sharp MX-M5051 | Troubleshooting Guide - Page 2
    application. • Wherever "MX-xxxx" appears in this guide, please substitute your model name for "xxxx". • Considerable care has been taken in preparing this manual. If you have any comments or concerns about the manual, please contact your dealer or nearest authorized service representative. • This
  • Sharp MX-M5051 | Troubleshooting Guide - Page 3
    Problems 4 Copying Problems 25 Printing Problems 29 Fax Problems 38 Image Send Problems 48 Document Filing Problems 56 Useful Tips 60 If the problem persists after you follow the instructions in this guide... If you are unable to solve a problem using the solutions in this manual, press
  • Sharp MX-M5051 | Troubleshooting Guide - Page 4
    Points to Keep in Mind For a checklist of general problems, refer to "CHECK LIST (page 7)". Power and connector positions OPERATION PANEL Communication indicator Data notification indicator Touch panel Main power indicator [Power] button Error indicator [
  • Sharp MX-M5051 | Troubleshooting Guide - Page 5
    General Problems Placing the original and adding paper Is the original placed correctly? of sheets and must not be higher than the indicator line. (Tray 1 only) Adjust the bypass tray guides so that they slightly contact the loaded paper. The paper must not exceed the maximum number of sheets and
  • Sharp MX-M5051 | Troubleshooting Guide - Page 6
    General Problems Maintenance How to clean the automatic document feeder and document glass In a duplex single pass feeder (DSPF) In a reversing single pass feeder (RSPF) Paper feed
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    message "Call for service. Code:xx-xx*." appear in the touch panel? Is the motion sensor disabled? Is there are problem in the installation size)? Is the document feeder sensor dirty? (MX-M3071/MX-M3571/MX-M4071/ MX-M5071/MX-M6071) Do the bypass tray guides match the width of the loaded paper? Is
  • Sharp MX-M5051 | Troubleshooting Guide - Page 8
    over, and reload it. Using a different paper 16 type may solve the problem. Is too much paper loaded into the bypass tray? 16 Are the bypass tray guides adjusted to the width of the paper? 16 Are the original guides adjusted to the width of the paper? 16 Are you scanning originals of
  • Sharp MX-M5051 | Troubleshooting Guide - Page 9
    Problems ? Problem PASSWORD I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE Check Has the paper type been set correctly? Page 19 selected in the printer driver set to a 20 paper type that cannot be stapled? Does a message appear instructing you to check the support information. 24 9
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    General Problems ? I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE Check Have machine to normal operation, press the [Power Save Mode] button. For more information, see the "User's Manual" . ■ Read the message and take appropriate actions. A warning message will appear when a cover is
  • Sharp MX-M5051 | Troubleshooting Guide - Page 11
    your dealer or nearest SHARP Service Department, inform them of the displayed error code.) THE MOTION SENSOR DOES NOT RESPOND ? CORRECTLY (MX-M3071/MX-M3571/MX-M4071/MX-M5071/ MX-M6071) Check ! Solution Is the motion sensor disabled? Is there are problem in the installation location
  • Sharp MX-M5051 | Troubleshooting Guide - Page 12
    General Problems Check Is the detection range set correctly? ! Solution ■ Adjust the detection the output tray becomes full, a detector activates and stops printing. ■ Replace the waste toner box as instructed by the message in the touch panel. ■ Check the settings in [Paper Tray Settings] and see
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    Problems MX-M3571/MX-M4071/ MX-M5071/MX-M6071) ■ Straighten the original. The correct original size cannot be detected if the original is curled or folded. ■ Select the original size manually bypass tray guides match the width of the loaded paper? ! Solution ■ Set the bypass tray guides to the
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    it. ■ Use SHARP-recommended paper. Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges.  - "SUPPLIES" in Start Guide For paper that is prohibited or not recommended, see User's Manual. ■ Adjust the bypass tray guides to the width
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    over, and reload it. Using a different paper type may solve the problem. Did you load an envelope? ! Solution ■ When adding paper, remove , fax, image send, document filing)? ! Solution ■ Set the guides to the size of the paper. Reload the paper. Load no more manually, and tap the [Execute] key. 15
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    turn it over, and reload it. Using a different paper type may solve the problem. ! Solution ■ This may improve some states of paper curling. ► Placing into the bypass tray? Are the bypass tray guides adjusted to the width of the paper? Are the original guides adjusted to the width of the paper? Are
  • Sharp MX-M5051 | Troubleshooting Guide - Page 17
    to the User's Manual. ? SMUDGES problem. ■ Use SHARP-recommended paper. Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges.  - "SUPPLIES" in Start Guide contact your dealer or nearest SHARP Service Department. ■ Take care that
  • Sharp MX-M5051 | Troubleshooting Guide - Page 18
    General Problems ? WHEN PRINTING ON THICK PAPER, THE PRINT RESULT IS DIRTY FROM THE tray in the screens. When printing, you can select the output tray in the printer driver. Click the [Finishing] tab in the printer driver, and select the output tray in [Output Tray]. The output tray is fixed and
  • Sharp MX-M5051 | Troubleshooting Guide - Page 19
    General Problems ? PRINTING TAKES PLACE ON THE WRONG SIDE OF THE PAPER Check Is the paper loaded with the print side facing in the correct direction? ! Solution ■
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    a message appear instructing you to add staples? Is a different width of paper mixed in? Are there more sheets than can be stapled at once? Is a paper size that cannot be stapled included in the print job? Is the paper type setting of the tray selected in the printer driver set to a paper
  • Sharp MX-M5051 | Troubleshooting Guide - Page 21
    Problems ? PUNCHING DOES NOT TAKE PLACE Check Does a message appear instructing you to check the punch module? Is a different size of paper mixed in? Is a paper size that cannot be punched included in the print job? Is the tray selected in the printer driver " in Start Guide. ■ Check the
  • Sharp MX-M5051 | Troubleshooting Guide - Page 22
    General Problems ? THE FOLD POSITION IS NOT CORRECT Check Is the original placed face up or face down correctly? ! Solution ■ Check the orientation for loading the original or the orientation of the paper to be folded, and take appropriate actions. For more information, see the "User's Manual".
  • Sharp MX-M5051 | Troubleshooting Guide - Page 23
    General Problems ? I DON'T KNOW WHERE THE IP ADDRESS SETTING IS Check The IP address is the desired location and add a shortcut, or tap a shortcut and delete. For more information, see User's Manual (Touch Panel Operation). ? I DON'T KNOW HOW TO RESTORE THE LARGE TEXT SETTING TO ITS ORGINAL STATE
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    General Problems ? I DON'T KNOW HOW TO ADJUST THE TIME Guide. After changing the password, take special care to remember it. ? I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE Check Please check the customer support information. ! Solution ■ Contact your dealer or nearest SHARP Service
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    be restricted in your user settings. Check with your administrator. ? Problem 2-SIDED COPYING DOES NOT TAKE PLACE ROTATE COPY DOES NOT WORK ENLARGE that do not allow 2-sided copying? Did you select the copy ratio manually? Are you copying using settings that do not allow rotate copying? Is
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    Problems can be used for two-sided copying, read "SPECIFICATIONS" in Start Guide. ■ 2-Sided Copy can generally be combined with other modes as required . ? ROTATE COPY DOES NOT WORK Check Did you select the copy ratio manually? Are you copying using settings that do not allow rotate copying? Is
  • Sharp MX-M5051 | Troubleshooting Guide - Page 27
    Problems exposure mode for the original being copied and adjust the exposure level manually. ■ Select one of the following modes depending on the original type → [Quick Image Quality Adjustment], set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease
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    Copying Problems ? COPIES COME OUT BLANK Check Is the original placed face up or face down correctly? ! Solution ■ When using the document glass, the original must be
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    is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. ? Problem PRINTING DOES NOT TAKE PLACE I DON'T KNOW WHICH PRINTER DRIVER TO INSTALL I DON'T KNOW HOW TO CANCEL PRINTING I DON'T KNOW HOW TO PRINT ON SPECIAL MEDIA (ENVELOPES, ETC
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    correctly. Remove the printer driver and then install it once again. See: Software Setup Guide ■ Make sure that the routers and other network connection devices are operating correctly. If a device is not powered on or is in an error state, see the manual of the device to correct the problem. 30
  • Sharp MX-M5051 | Troubleshooting Guide - Page 31
    Check the Notice Page. A Notice Page will be printed to indicate the cause of the problem if a print job cannot be performed as specified and the cause is not shown in the for regular print jobs. • PS printer driver The PS printer driver supports the PostScript 3 page description language developed
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    Problems ? I DON'T KNOW HOW TO CANCEL PRINTING Check Follow the steps below to cancel printing ! Solution ■ If the print data has not been spooled to the machine, refer to the manual of envelopes that can be set, see the "User's Manual". When you have completed the settings on the machine, set
  • Sharp MX-M5051 | Troubleshooting Guide - Page 33
    Printing Problems ? 2-SIDED PRINTING DOES NOT TAKE PLACE Check Does the paper type setting the paper types and sizes that can be used for two-sided copying, read "SPECIFICATIONS" in Start Guide. ■ Check with your administrator. Some functions may have been disabled in the setting mode. Check with
  • Sharp MX-M5051 | Troubleshooting Guide - Page 34
    Guide. ? THE IMAGE IS GRAINY Check Are the printer driver settings printer driver properties window. * On the MX-M2651/MX-M3051/MX-M3551/MX-M4051/MX-M5051/MX-M6051, " Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density. ■ Check the settings of the printer driver
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    Problems → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the image. Windows: The setting is selected in the [Main] tab of the printer driver. macOS: The setting is selected in the [Page Setup] menu. ■ Select an
  • Sharp MX-M5051 | Troubleshooting Guide - Page 36
    Printing Problems ? THE IMAGE IS UPSIDE DOWN Check Are you using a type of paper ( 180 degrees before printing. Windows: The setting is selected in "Orientation" on the [Main] tab of the printer driver. macOS: The setting is selected in the [Layout] menu of the print window. ■ Be sure to set
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    Printing Problems ? AFTER THE ROUTER WAS REPLACED, I CAN NO LONGER PRINT TO THE the IP address has changed, change the port setting in the printer driver. "Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a permanent
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    be restricted in your user settings. Check with your administrator. ? Problem TRANSMISSION DOES NOT TAKE PLACE THE TRANSMITTED FAX PRINTS OUT BLANK AT AT THE SPECIFIED TIME PRINTING DOES NOT TAKE PLACE AFTER RECEPTION MANUAL RECEPTION/POLLING RECEPTION ARE NOT POSSIBLE THE RECEIVED IMAGE IS FAINT
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    Fax Problems ? Problem I DON'T KNOW HOW TO FORWARD RECEIVED FAXES I DON'T on the action panel. A message will appear to confirm the cancelation. Tap the [Cancel] key. The machine supports error correction mode (ECM) and is configured to automatically resend any part of a fax that is distorted due
  • Sharp MX-M5051 | Troubleshooting Guide - Page 40
    Fax Problems original size is still not detected correctly, specify the original size manually. ■ Perform the transmission again. If the transmission is still the job status screen and the transaction report. ■ Following the instructions in the display, unfold the original, place it in the
  • Sharp MX-M5051 | Troubleshooting Guide - Page 41
    Fax Problems ? TRANSMISSION DOES NOT BEGIN AT THE SPECIFIED TIME Check Is the machine's clock set to the correct time? Is a transmission in progress? ! Solution ■ Set the
  • Sharp MX-M5051 | Troubleshooting Guide - Page 42
    Fax Problems ? MANUAL RECEPTION/POLLING RECEPTION ARE NOT POSSIBLE Check Is little free memory setting. ? THE MACHINE DOES NOT BEGIN FAX RECEPTION Check Has the reception mode been set to [Manual Reception] in the setting mode? Is little free memory remaining? ! Solution ■ Set the reception
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    Fax Problems ? DIALING IS NOT POSSIBLE Check Is the extension telephone connected? Is the external telephone enabled in setting mode? (When an external telephone is connected) Is
  • Sharp MX-M5051 | Troubleshooting Guide - Page 44
    Fax Problems ? AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED Check Has the maximum number of keys been stored? ! Solution ■ Adjust the number
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    Fax Problems ? I DON'T KNOW HOW TO FORWARD RECEIVED FAXES Check Use the received fax forwarding settings in setting mode. ! Solution ■ You can forward received faxes to a forwarding
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    Fax Problems NOTIFICATION SOUNDS ARE TOO LOUD OR ? TOO SOFT, OR ARE NOT AUDIBLE (VOLUME ADJUSTMENT) Check Have you adjusted the volume in the speaker settings of
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    Fax Problems ? THE DATA NOTIFICATION INDICATOR DOES NOT TURN OFF Check Did you retrieve a received fax that was printed? Is an error preventing received faxes from being
  • Sharp MX-M5051 | Troubleshooting Guide - Page 48
    be restricted in your user settings. Check with your administrator. ? Problem TRANSMISSION DOES NOT TAKE PLACE AUTO SELECTION OF THE COLOR MODE DOES types of originals? Does the viewer program used by the recipient support the format of the received image data? Does a message appear prompting
  • Sharp MX-M5051 | Troubleshooting Guide - Page 49
    may help you determine the cause of the problem. ■ Check with your administrator. If your . Ask your mail server administrator (or Internet service provider, etc.) what the file size limit is Settings] → [IPsec Settings] ■ Following the instructions in the display, unfold the original, place it
  • Sharp MX-M5051 | Troubleshooting Guide - Page 50
    Problems very small area of the original colored? ! Solution ■ Specify the color mode manually. When the color mode is set to [Auto], the machine detects whether the BE OPENED Check Does the viewer program used by the recipient support the format of the received image data? Does a message appear
  • Sharp MX-M5051 | Troubleshooting Guide - Page 51
    Image Send Problems ? TRANSMISSION TAKES A LONG TIME Check ! Solution Is the resolution setting appropriate at the time of scanning? ■ Select resolution and data compression settings that are suited
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    Image Send Problems ? THE QUALITY OF THE SCANNED IMAGE IS POOR Check Is the following procedure: When the original is printed matter, vertical patterns (moire) may occur. Select [Others] → [Sharpness] in the Base Screen of normal mode and soften the edges of image to reduce the moire effect (only
  • Sharp MX-M5051 | Troubleshooting Guide - Page 53
    Image Send Problems ? THE SCANNED IMAGE IS UPSIDE DOWN OR ON ITS SIDE Check Are Internet fax addresses included in the transmission? ! Solution ■ Send the image to the
  • Sharp MX-M5051 | Troubleshooting Guide - Page 54
    Image Send Problems ? AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED Check Has the maximum number of keys been stored? ! Solution ■ Adjust the number
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    Image Send Problems ? AFTER THE ROUTER WAS REPLACED, I CAN'T USE SCAN TO NETWORK FOLDER IP address has changed, change the port setting in the printer driver.  "Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a
  • Sharp MX-M5051 | Troubleshooting Guide - Page 56
    be restricted in your user settings. Check with your administrator. ? Problem DOCUMENT FILING DOES NOT TAKE PLACE A JOB CANNOT BE STORED IN TO PRINT BY USB DIRECT PRINT Check Did you enable document filing in the printer driver? Does the custom folder have a PIN Code? Did you enable the [Delete]
  • Sharp MX-M5051 | Troubleshooting Guide - Page 57
    Document Filing Problems ? A JOB CANNOT BE STORED IN A CUSTOM FOLDER Check Does the custom folder have a PIN Code? ! Solution ■ Enter the PIN Code configured in the machine in
  • Sharp MX-M5051 | Troubleshooting Guide - Page 58
    Document Filing Problems ? THE PROPERTY OF A FILE CANNOT BE SET TO [Confidential] Check Is the file in the Quick File folder? ! Solution ■ Move the file to a different folder
  • Sharp MX-M5051 | Troubleshooting Guide - Page 59
    Document Filing Problems ? I DON'T KNOW HOW TO SCAN TO USB MEMORY Check ! Solution Did you insert the USB memory device? Did you select [Scan to USB] in [Scan
  • Sharp MX-M5051 | Troubleshooting Guide - Page 60
    Useful Tips Quick guide to frequently used printing methods Output Duplex printing (1) (2) Orientation of originals A 1 Print result A 1 2 A A 1 1 2 (3) Paper tray Tray type Print side Trays 1 - 4 Face up Bypass tray, Large capacity tray Face down Driver setting (1) (2)* Trays 1 -
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    If a saddle stitch finisher is installed) (1) Paper tray Tray type Print side Trays 1 - 4 Face up Bypass tray, Large capacity tray Face down Driver setting (1) (2)* (3)* Trays 1 - 4 Face up (1)* Bypass tray, Face down Large capacity tray (2)* (3)* (3) (2) (2) (1) (3) (1) (2) (2) 61
  • Sharp MX-M5051 | Troubleshooting Guide - Page 62
    Useful Tips Scanning a document to your computer Creating a network folder The example of sharing a folder with the name "sample" with everyone on the network is explained below. 1 After creating a folder with the name "sample" on the desktop, right-click and select [Properties]. 2 (1) (2)
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    Useful Tips 3 (1) (2) 4 (1) (2) Select the [Share this folder] checkbox and click the [Permissions] button. Select "Everyone", select the [Allow] checkboxes of [Change] and [Read], and click [OK]. 5 Click the [OK] button in the "Advanced Sharing" screen to close the screen and click the [Close
  • Sharp MX-M5051 | Troubleshooting Guide - Page 64
    Useful Tips Sending a document to a shared folder 1 Tap the [Network Folder] mode icon. 2 Tap "Touch to input Address" and tap the [Browse] key in the network folder entry screen. 3 Tap the key of the workgroup that you wish to access. • Tap and enter a keyword to search for a workgroup,
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    Useful Tips 6 7 Auto 8½x11 Auto 8½x11 After the settings are completed, tap the [Execute] key. You will return to the screen of step 2. Tap the [Execute] key again to accept the destination. Tap the [Start] key. 65
  • Sharp MX-M5051 | Troubleshooting Guide - Page 66
    Useful Tips Changing the OCR function You can convert a scanned document directly to an Office file or to a searchable PDF that lets you find text. To an Office file Scan using the OCR function You can find text Editable Mode Easy mode Format Setting When the [Color/Grayscale] key is selected
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Common
Copier
Printer
Fax
Image Send
Document Filing
Useful Tips
Troubleshooting
Click the icon of the function you want to know more about.