Sharp MX-M6570 Troubleshooting Guide

Sharp MX-M6570 Manual

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  • Sharp MX-M6570 | Troubleshooting Guide - Page 1
    Troubleshooting Click the icon of the function you want to know more about. Common Copier Printer Fax Image Send Document Filing Useful Tips
  • Sharp MX-M6570 | Troubleshooting Guide - Page 2
    application. • Wherever "MX-xxxx" appears in this guide, please substitute your model name for "xxxx". • Considerable care has been taken in preparing this manual. If you have any comments or concerns about the manual, please contact your dealer or nearest authorized service representative. • This
  • Sharp MX-M6570 | Troubleshooting Guide - Page 3
    Problems 4 Copying Problems 27 Printing Problems 31 Fax Problems 39 Image Send Problems 49 Document Filing Problems 57 Useful Tips 61 If the problem persists after you follow the instructions in this guide... If you are unable to solve a problem using the solutions in this manual, press
  • Sharp MX-M6570 | Troubleshooting Guide - Page 4
    Points to Keep in Mind For a checklist of general problems, refer to "CHECK LIST (page 9)". Power and connector positions OPERATION PANEL Main switch Motion sensor USB port (A type) USB port (B type) LAN connector Service-only connector Extension phone jack (TEL) Telephone line jack (LINE) 4
  • Sharp MX-M6570 | Troubleshooting Guide - Page 5
    General Problems Placing the original Automatic Document Feeder Do not exceed the indicator face up Insert all the way in Adjust to the original size If the original is stapled, be sure to remove the staples and fan the pages well before placing. (This is to prevent misfeeding and tearing of
  • Sharp MX-M6570 | Troubleshooting Guide - Page 6
    General Problems Loading paper When a large capacity tray is installed Tray 1 Tray 2 Tray 3 Tray 4 Bypass Tray Tray 5 (Large capacity tray (MX-LC18)) Tray 5 (Large capacity tray (MX-LC19)) Fan the paper Fan the paper well before loading it. If the paper is not fanned, multiple sheets may feed at
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    General Problems Large capacity tray (MX-LC19) 1 2 3 4 Do not insert your hand into the space inside the paper table when you load paper. Do not insert spare paper or objects into
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    General Problems Maintenance How to clean the automatic document feeder and document glass Removing a toner cartridge Toner cartridge How to clean the bypass feed roller Bypass feed roller Position of staple replacement and staple jam explanation label ●Inner Finisher Waste toner box ●Finisher/
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    "Call for service. Code:xx-xx*." appear in the touch panel? Is the motion sensor disabled? Is there are problem in the toner? Has a paper misfeed occurred? Is the output tray full? Is the waste toner box full? Are restrictions placed on the trays that can be used in each mode (copy, print, image
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    included in the print job? 21 Is the paper type setting of the tray selected in the printer driver set to a 21 paper type that cannot be stapled? Does a message appear instructing you to check the punch module? 22 Is a different size of paper mixed in? 22 Is a paper size that cannot be
  • Sharp MX-M6570 | Troubleshooting Guide - Page 11
    Problems ? Problem FOLDING DOES NOT TAKE PLACE THE FOLD POSITION IS NOT CORRECT PREVIEW IMAGES OR THUMBNAIL IMAGES ADMINISTRATOR PASSWORD I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE Check Did the administrator enable the [Disabling of Duplex] setting? Are support information. 26 11
  • Sharp MX-M6570 | Troubleshooting Guide - Page 12
    Problems down the [Home Screen] key, a message showing the total page usage and toner level will appear. ■ [Total Count] appears in the [Status] of setting Power Save Mode] button. For more information, see the "User's Manual" . ■ Read the message and take appropriate actions. A warning message
  • Sharp MX-M6570 | Troubleshooting Guide - Page 13
    Department. (When contacting your dealer or nearest SHARP Service Department, inform them of the displayed error code.) ? THE MOTION SENSOR DOES NOT RESPOND CORRECTLY Check Is the motion sensor disabled? Is there are problem in the installation location or installation environment? ! Solution
  • Sharp MX-M6570 | Troubleshooting Guide - Page 14
    trays that can be used in each mode (copy, print, image send, and document filing)? ! Solution ■ Add paper as instructed by the message in the touch panel. ■ Replace the toner cartridge. ■ Maintenance (page 8) ■ Remove the misfeed as instructed by the message in the touch panel. ■ Remove the output
  • Sharp MX-M6570 | Troubleshooting Guide - Page 15
    Problems the original is curled or folded. ■ Select the original size manually. Original sizes smaller than A5 (5-1/2" x 8-1/2") cannot be detected. NOT CORRECT Check Do the bypass tray guides match the width of the loaded paper? ! Solution ■ Set the bypass tray guides to the width of the paper.
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    it. ■ Use SHARP-recommended paper. Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges.  - "SUPPLIES" in Start Guide For paper that is prohibited or not recommended, see User's Manual. ■ Adjust the bypass tray guides to the width
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    Problems ? PAPER DOES NOT FEED FROM THE PAPER TRAY Check Is the paper loaded correctly into the paper tray? Has the tray been prohibited in some modes (copy, print, fax, image send, document filing)? ! Solution ■ Set the guides [Size] tab, enter the paper size manually, and tap the [Execute] key.
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    . Using a different paper type may solve the problem. ■ Use SHARP-recommended paper. Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges.  - "SUPPLIES" in Start Guide ■ Take care that the image does not overlap the punch holes. If
  • Sharp MX-M6570 | Troubleshooting Guide - Page 19
    General Problems ? WHEN PRINTING ON THICK PAPER, THE driver, and select the output tray in [Output Tray]. The output tray is fixed and cannot be changed when some copy or print settings are selected. Some copy or print settings may be canceled when you change the output tray. ? PART OF THE IMAGE
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    General Problems ? PRINTING TAKES PLACE ON THE WRONG SIDE OF THE PAPER Check Is the paper loaded with the print side facing in the correct direction? ! Solution ■
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    unit? Does a message appear instructing you to add staples? Is a different width of paper mixed in? Are there more sheets than can be stapled at once? Is a paper size that cannot be stapled included in the print job? Is the paper type setting of the tray selected in the printer driver set to a paper
  • Sharp MX-M6570 | Troubleshooting Guide - Page 22
    Problems ? PUNCHING DOES NOT TAKE PLACE Check Does a message appear instructing you to check the punch module? Is a different size of paper mixed in? Is a paper size that cannot be punched included in the print job? Is the tray selected in the printer driver " in Start Guide. ■ Check the stapling
  • Sharp MX-M6570 | Troubleshooting Guide - Page 23
    General Problems ? FOLDING DOES NOT TAKE PLACE Check Did the administrator enable the [ to be folded, and take appropriate actions. For more information, see the "User's Manual". ? PREVIEW IMAGES OR THUMBNAIL IMAGES DO NOT APPEAR Check Are there a number of jobs waiting to be executed? !
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    General Problems ? YOU WERE LOGGED OUT WITHOUT LOGGING OUT YOURSELF Check Did Auto Clear activate? ! Solution ■ When user authentication is used, Setting]. Enter the administrator password, and select the desired color from patterns 1 to 5. For more information, see the U/I Customize Guide. 24
  • Sharp MX-M6570 | Troubleshooting Guide - Page 25
    General Problems I DON'T KNOW HOW TO ADD A SHORTCUT TO ? OR DELETE A SHORTCUT FROM THE HOME location and add a shortcut, or tap a shortcut and delete. For more information, see the U/I Customize Guide. ? I DON'T KNOW HOW TO RESTORE THE LARGE TEXT SETTING TO ITS ORGINAL STATE Check Is large text
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    ADMINISTRATOR OF THE MACHINE" in Start Guide. After changing the password, take special care to remember it. ? I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE Check Please check the customer support information. ! Solution ■ Contact your dealer or nearest SHARP Service Department. 26
  • Sharp MX-M6570 | Troubleshooting Guide - Page 27
    Problem 2-SIDED COPYING DOES NOT TAKE PLACE ROTATE COPY DOES NOT WORK ENLARGE/REDUCE DOES NOT WORK THE IMAGE IS TOO LIGHT OR TOO DARK TONES ARE OFF PART OF THE IMAGE do not allow 2-sided copying? Did you select the copy ratio manually? Are you copying using settings that do not allow rotate copying?
  • Sharp MX-M6570 | Troubleshooting Guide - Page 28
    Problems two-sided copying, read "SPECIFICATIONS" in Start Guide. ■ 2-Sided Copy can generally be combined with DOES NOT WORK Check Did you select the copy ratio manually? Are you copying using settings that do not allow Image] key. The appropriate ratio for the original and paper will appear. 28
  • Sharp MX-M6570 | Troubleshooting Guide - Page 29
    Copying Problems ? THE IMAGE IS TOO LIGHT OR TOO DARK Check Is the image too light? Is the image too dark? Has an appropriate exposure mode changed in Easy Mode). In [Others] → [Quick Image Quality Adjustment], set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)]
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    Problems ? PART OF THE IMAGE IS CUT OFF Check Has an appropriate ratio been selected for the original size and paper size? Are you using an AB (inch) size original? ! Solution ■ Select an appropriate ratio setting. ■ When copying an AB (inch) size original, specify the original size manually
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    user settings. Check with your administrator. ? Problem PRINTING DOES NOT TAKE PLACE I DON'T KNOW WHICH PRINTER DRIVER TO INSTALL I DON'T KNOW HOW TO OR OTHER PERIPHERAL DEVICE INSTALLED ON THE MACHINE CANNOT BE USED THE IMAGE IS GRAINY THE IMAGE IS TOO LIGHT OR TOO DARK TONES ARE OFF TEXT AND LINES
  • Sharp MX-M6570 | Troubleshooting Guide - Page 32
    Remove the printer driver and then install it once again. See: Software Setup Guide ■ Make sure that the routers and other network connection devices are operating correctly. If a device is not powered on or is in an error state, see the manual of the device to correct the problem. ■ Check with your
  • Sharp MX-M6570 | Troubleshooting Guide - Page 33
    be printed to indicate the cause of the problem if a print job cannot be performed as driver The PS printer driver supports the PostScript 3 page description language developed by Adobe Systems Incorporated. Excellent reproduction of images that include fine graphics. • PPD driver The PPD driver
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    Problems ? I DON'T KNOW HOW TO CANCEL PRINTING Check Follow the steps below to cancel printing ! Solution ■ If the print data has not been spooled to the machine, refer to the manual for two-sided copying, read "SPECIFICATIONS" in Start Guide. ■ Check with your administrator. Some functions may
  • Sharp MX-M6570 | Troubleshooting Guide - Page 35
    cannot be executed, see the Software Setup Guide. ? THE IMAGE IS GRAINY Check Are the printer driver settings appropriate for the print job? ! Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the
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    → [Image Quality Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase ■ Set the print orientation to match the image. Windows: The setting is selected in the [Main] tab of the printer driver. Mac OS: The setting is selected in
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    when the paper can only be loaded in a fixed orientation, the image may be printed upside down. In this event, rotate the image 180 degrees before printing. Windows: The setting is selected in "Orientation" on the [Main] tab of the printer driver. Mac OS: The setting is selected in the [Layout] menu
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    Printing Problems ? AFTER THE ROUTER WAS REPLACED, I CAN NO LONGER PRINT TO THE the IP address has changed, change the port setting in the printer driver. "Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a permanent
  • Sharp MX-M6570 | Troubleshooting Guide - Page 39
    be restricted in your user settings. Check with your administrator. ? Problem TRANSMISSION DOES NOT TAKE PLACE THE TRANSMITTED FAX PRINTS OUT BLANK AT PRINTING DOES NOT TAKE PLACE AFTER RECEPTION MANUAL RECEPTION/POLLING RECEPTION ARE NOT POSSIBLE THE RECEIVED IMAGE IS FAINT THE MACHINE DOES NOT
  • Sharp MX-M6570 | Troubleshooting Guide - Page 40
    Problems ? Problem TO CHECK AN ADDRESS WHEN SENDING A FAX Check Enable the image preview setting for received faxes in setting mode. Have you appear to confirm the cancelation. Tap the [Cancel] key. The machine supports error correction mode (ECM) and is configured to automatically resend any part
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    Problems not detected correctly, specify the original size manually. ■ Perform the transmission again. If the and the transaction report. ■ Following the instructions in the display, unfold the original, place Rotation Sending Setting] is not enabled (the image is not rotated), an original placed in
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    Fax Problems ? TRANSMISSION DOES NOT BEGIN AT THE SPECIFIED TIME Check Is the size is received, it will be printed using multiple sheets of paper.)  "Settings" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Receive Settings] → [Print Style Setting] ■ If you need to print
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    Fax Problems ? MANUAL RECEPTION/POLLING RECEPTION ARE NOT POSSIBLE Check Is little free memory administrator)" → [System Settings] → [Image Send Settings] → [Fax Data Receive/Forward (Manual)] → [Fax Settings] → [Receive Settings] When [Switching from Manual to Automatic Reception] is selected in
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    Fax Problems ? DIALING IS NOT POSSIBLE Check Is the extension telephone connected? Is your administrator to enable [External Telephone Setting]/  "Settings (administrator)" → [System Settings] → [Image Send Settings] → [Fax Settings] → [Default Settings] → [External Telephone Setting] → ■ Wait
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    Fax Problems ? AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED Check as [Inbound Routing Settings], keys cannot be edited or removed.  "Settings (administrator)" → [Image Send Settings] → [Inbound Routing (Forwarding/Storing) Settings] → [Inbound Routing Settings] ? I
  • Sharp MX-M6570 | Troubleshooting Guide - Page 46
    Fax Problems ? I DON'T KNOW HOW TO FORWARD RECEIVED FAXES Check Use the received fax forwarding to the set conditions. ? I DON'T KNOW HOW TO PREVIEW RECEIVED FAXES Check Enable the image preview setting for received faxes in setting mode. ! Solution ■ You can forward received faxes to
  • Sharp MX-M6570 | Troubleshooting Guide - Page 47
    Fax Problems NOTIFICATION SOUNDS ARE TOO LOUD OR ? TOO SOFT, OR ARE sound is heard when scanning of the original is completed. In "Settings (administrator)", select [System Settings] → [Image Send Settings] → [Common Settings] → [Condition Settings] → [Scan Complete Sound Setting] to adjust the
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    Fax Problems ? THE DATA NOTIFICATION INDICATOR DOES NOT TURN OFF Check Did you Review] key to view a list of the addresses. ■ Enable "Settings (administrator)" - [System Settings] → [Image Send Settings] → [Fax Settings] → [Default Settings] → [Fax Dest. Confirmation Mode]. When this setting is
  • Sharp MX-M6570 | Troubleshooting Guide - Page 49
    administrator. ? Problem TRANSMISSION DOES NOT TAKE PLACE AUTO SELECTION OF THE COLOR MODE DOES NOT TAKE PLACE CORRECTLY THE RECEIVED IMAGE FILE CANNOT ? Does the viewer program used by the recipient support the format of the received image data? Does a message appear prompting you to enter
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    Image Send Problems ? Problem I WANT TO CHANGE THE FORMAT OR COMPRESSION OF A SCANNED IMAGE I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING AN IMAGE mail server administrator (or Internet service provider, etc.) what the file [IPsec Settings] ■ Following the instructions in the display, unfold the
  • Sharp MX-M6570 | Troubleshooting Guide - Page 51
    Image Send Problems small area of the original colored? ! Solution ■ Specify the color mode manually. When the color mode is set to [Auto], the machine detects whether RECEIVED IMAGE FILE CANNOT BE OPENED Check Does the viewer program used by the recipient support the format of the received image
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    Image Send Problems ? TRANSMISSION TAKES A LONG TIME Check ! Solution Is the resolution setting appropriate at the time of scanning? ■ Select resolution and data compression settings that are suited to the purpose of transmission. To create image data that is balanced in terms of resolution and
  • Sharp MX-M6570 | Troubleshooting Guide - Page 53
    Image Send Problems ? THE QUALITY OF THE SCANNED IMAGE IS POOR Check Is the original printed matter such as vertical patterns (moire) may occur. Select [Others] → [Sharpness] in the Base Screen of normal mode and soften the edges of image to reduce the moire effect (only in "E-Mail", "FTP/Desktop
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    Image Send Problems ? THE SCANNED IMAGE IS UPSIDE DOWN OR ON ITS SIDE Check Are Internet fax addresses included in the transmission? ! Solution ■ Send the image to the scan mode and Internet fax mode destinations separately. When destinations for "E-Mail", "FTP/Desktop", and "Network Folder" and
  • Sharp MX-M6570 | Troubleshooting Guide - Page 55
    Image Send Problems ? AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE Routing Settings], keys cannot be edited or removed. ? I WANT TO CHANGE THE FORMAT OR COMPRESSION OF A SCANNED IMAGE Check Use the [Format] key. ! Solution ■ You can use the [Format] key to set the format
  • Sharp MX-M6570 | Troubleshooting Guide - Page 56
    Image Send Problems ? AFTER THE ROUTER WAS REPLACED, I CAN'T USE SCAN TO NETWORK FOLDER IP address has changed, change the port setting in the printer driver.  "Settings" → [Status] → [Network Status] See: Software Setup Guide If the IP address changes frequently, it is recommended that a
  • Sharp MX-M6570 | Troubleshooting Guide - Page 57
    restricted in your user settings. Check with your administrator. ? Problem DOCUMENT FILING DOES NOT TAKE PLACE A JOB CANNOT BE STORED PRINT BY USB DIRECT PRINT Check Did you enable document filing in the printer driver? Do the custom folders created with the machine appear in "Folder Information"?
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    Document Filing Problems ? A JOB CANNOT BE STORED IN A CUSTOM FOLDER Check Do the ? ! Solution ■ Click the [Get Folder Name] button in the document filing save screen of the printer driver to call up the custom folders that have been created on the machine. ■ Enter the PIN Code configured in
  • Sharp MX-M6570 | Troubleshooting Guide - Page 59
    Document Filing Problems ? THE PROPERTY OF A FILE CANNOT BE SET TO [Confidential] Check Is the file in the Quick File folder? ! Solution ■ Move the file to a different folder
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    Document Filing Problems ? I DON'T KNOW HOW TO SCAN TO USB MEMORY Check ! Solution Did you insert the USB memory device? Did you select [Scan to USB] in [Scan
  • Sharp MX-M6570 | Troubleshooting Guide - Page 61
    Useful Tips Quick guide to frequently used printing methods Output Duplex printing (1) (2) Orientation of originals A 1 Print result A 1 2 A A 1 1 2 (3) Paper tray Tray type Print side Trays 1 - 4 Face up Bypass tray, Large capacity tray Face down Driver setting (1) (2)* Trays 1 -
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    If a saddle stitch finisher is installed) (1) Paper tray Tray type Print side Trays 1 - 4 Face up Bypass tray, Large capacity tray Face down Driver setting (1) (2)* (3)* Trays 1 - 4 Face up (1)* Bypass tray, Face down Large capacity tray (2)* (3)* (3) (2) (2) (1) (3) (1) (2) (2) 62
  • Sharp MX-M6570 | Troubleshooting Guide - Page 63
    Useful Tips Scanning a document to your computer Creating a network folder The example of sharing a folder with the name "sample" with everyone on the network is explained below. 1 After creating a folder with the name "sample" on the desktop, right-click and select [Properties]. 2 (1) (2)
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    Useful Tips 3 (1) (2) 4 (1) (2) Select the [Share this folder] checkbox and click the [Permissions] button. Select "Everyone", select the [Allow] checkboxes of [Change] and [Read], and click [OK]. 5 Click the [OK] button in the "Advanced Sharing" screen to close the screen and click the [Close
  • Sharp MX-M6570 | Troubleshooting Guide - Page 65
    Useful Tips Sending a document to a shared folder 1 Tap the [Network Folder] mode icon. 2 Tap "Touch to input Address" and tap the [Browse] key in the network folder entry screen. 3 Tap the key of the workgroup that you wish to access. • Tap and enter a keyword to search for a workgroup,
  • Sharp MX-M6570 | Troubleshooting Guide - Page 66
    Useful Tips 6 7 Auto 8½x11 Auto 8½x11 After the settings are completed, tap the [Execute] key. You will return to the screen of step 2. Tap the [Execute] key again to accept the destination. Tap the [Start] key. 66
  • Sharp MX-M6570 | Troubleshooting Guide - Page 67
    Useful Tips Changing the OCR function You can convert a scanned document directly to an Office file or to a searchable PDF that lets you find text. To an Office file Scan using the OCR function You can find text Editable Mode Easy mode Format Setting When the [Color/Grayscale] key is selected
  • Sharp MX-M6570 | Troubleshooting Guide - Page 68
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Common
Copier
Printer
Fax
Image Send
Document Filing
Useful Tips
Troubleshooting
Click the icon of the function you want to know more about.