Home » Sony Manuals » Headphones » Sony WH-1000XM4 » Manual Viewer

Sony WH-1000XM4 Help Guide

Sony WH-1000XM4 Manual

View all Sony WH-1000XM4 manuals

Add to My Manuals
Save this manual to your list of manuals

Sony WH-1000XM4 manual content summary:

Sony WH-1000XM4 | Help Guide - Page 1
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Use this manual if you encounter any problems, or have any questions. Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the following: https://www.sony.net/elesupport/
Sony WH-1000XM4 | Help Guide - Page 2
battery charge Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the "Sony | Headphones Connect" app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired
Sony WH-1000XM4 | Help Guide - Page 3
headphone cable Listening to music Listening to music via a Bluetooth connection Listening to music from a device via Bluetooth connection Controlling the audio device (Bluetooth connection) Disconnecting Bluetooth connection (after use) Noise canceling function What is noise canceling Supported
Sony WH-1000XM4 | Help Guide - Page 4
Installing the "Sony | Headphones Connect" app Accessing support information from the "Sony | Headphones Connect" app Updating the headset software Important information Precautions License notice Trademarks Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging
Sony WH-1000XM4 | Help Guide - Page 5
panel does not respond correctly Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 5-013-731-11(1) Copyright 2020 Sony Corporation 5
Sony WH-1000XM4 | Help Guide - Page 6
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 What you can do with the Bluetooth function The headset uses BLUETOOTH® wireless technology, allowing you to do the following. Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly.
Sony WH-1000XM4 | Help Guide - Page 7
Wireless Noise Canceling Stereo Headset WH-1000XM4 About the voice guidance In the factory setting, you will hear the English voice guidance in the following situations via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using "Sony | Headphones
Sony WH-1000XM4 | Help Guide - Page 8
If the voice guidance is not heard after changing the voice guidance language or updating the software, turn the headset off and on again. 5-013-731-11(1) Copyright 2020 Sony Corporation 8
Sony WH-1000XM4 | Help Guide - Page 9
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Checking the package contents After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset
Sony WH-1000XM4 | Help Guide - Page 10
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Setting the headset in the carrying case When you have finished using the headset, rotate the left and right in-flight use in the holder separated by the divider in the carrying case. 5-013-731-11(1) Copyright 2020 Sony Corporation 10
Sony WH-1000XM4 | Help Guide - Page 11
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Location and function of parts 1. (left) mark 2. Tactile dot There is a tactile dot on the left unit. 3. Built-in antenna A Bluetooth antenna is built into
Sony WH-1000XM4 | Help Guide - Page 12
touch operation. 13. CUSTOM button Operate when switching the noise canceling function and Ambient Sound Mode, etc. 14. Indicator ( cable to charge the headset. 18. Headphone cable input jack Connect a music player, etc. using the supplied headphone cable. Make sure that you insert Sony Corporation 12
Sony WH-1000XM4 | Help Guide - Page 13
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 About the indicator You can check various statuses of the headset by the becomes low, the indicator starts flashing in red. Other Headphone cable connected (power is turned on repeatedly flashes in blue at about 5-second intervals) 13
Sony WH-1000XM4 | Help Guide - Page 14
charging - - - - (repeatedly flashes slowly in red) Related Topic Checking the remaining battery charge Initializing the headset to restore factory settings 5-013-731-11(1) Copyright 2020 Sony Corporation 14
Sony WH-1000XM4 | Help Guide - Page 15
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Wearing the headset 1 Put the headset on your your ears again, the call is switched to the headset. Hint By using the "Sony | Headphones Connect" app, you can change the settings of the wearing detection automatic music playback pause
Sony WH-1000XM4 | Help Guide - Page 16
Put your hand inside the earpad of the left unit Put the headset up and put it in a bag, etc. Put the headset up and hang it on a bag, etc. When you wear the headset with your face up or down as shown below, or when you wear the headset upside down, wearing detection may not work properly, and the
Sony WH-1000XM4 | Help Guide - Page 17
Bluetooth connection. The connected device or playback application you are using may not support the wearing detection automatic music playback pause and resume function. When attaching and part Related Topic What you can do with the "Sony | Headphones Connect" app 5-013-731-11(1) Copyright 2020
Sony WH-1000XM4 | Help Guide - Page 18
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. 1 Connect
Sony WH-1000XM4 | Help Guide - Page 19
due to the following causes, the charging indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F). There is
Sony WH-1000XM4 | Help Guide - Page 20
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time Codec DSEE Extreme™ Speak-toChat Noise canceling function/Ambient Sound
Sony WH-1000XM4 | Help Guide - Page 21
cable connected (power is turned on) Noise canceling function/Ambient Sound Mode Available operating time Noise canceling function: ON Max. 22 hours Ambient Sound Mode: ON Max. 18 hours OFF Max. 36 hours Hint By using the "Sony | Headphones Connect" app, you can check which codec is
Sony WH-1000XM4 | Help Guide - Page 22
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Checking the remaining battery charge You can or iPod touch running iOS 9 or later. For more details, refer to the operating instructions supplied with the iPhone or iPod touch. The remaining charge which is displayed may differ from
Sony WH-1000XM4 | Help Guide - Page 23
You can also check the remaining battery charge with the "Sony | Headphones Connect" app. Android smartphones and iPhone/iPod touch both support this app. Note If you connect the headset to an iPhone/iPod touch or Android smartphone with "Media audio" (A2DP) only in a multipoint connection, the
Sony WH-1000XM4 | Help Guide - Page 24
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Turning on the headset 1 Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 5-013-731-11(1) Copyright 2020 Sony Corporation 24
Sony WH-1000XM4 | Help Guide - Page 25
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Turning off the headset 1 Press and hold the (power) button for about 2 seconds until the indicator (blue) turns off. Hint You can also turn off the headset with the "Sony | Headphones Connect" app. The headset will automatically turn off
Sony WH-1000XM4 | Help Guide - Page 26
Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset wirelessly not support one-touch connection (NFC), pair the headset and the device manually. If the device supports one-touch
Sony WH-1000XM4 | Help Guide - Page 27
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting with the "Sony | Headphones Connect" app Launch the "Sony | Headphones Connect" app on your Android smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the "Sony | Headphones Connect"
Sony WH-1000XM4 | Help Guide - Page 28
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with an Android smartphone The within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the Android smartphone is in hand. 1 Enter pairing mode on this headset. Turn on
Sony WH-1000XM4 | Help Guide - Page 29
both may be displayed on the connecting device. When both or [WH-1000XM4] is displayed, select [WH-1000XM4]; when [LE_WH-1000XM4] is displayed, select [LE_WH-1000XM4]. If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation again from step 1. Once
Sony WH-1000XM4 | Help Guide - Page 30
Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-731-11(1) Copyright 2020 Sony Corporation 30
Sony WH-1000XM4 | Help Guide - Page 31
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting to a paired Android smartphone 1 Unlock the say, "Power on". Check that the indicator (blue) continues to flash after you release your finger from the button. If the headset has automatically connected to the last connected
Sony WH-1000XM4 | Help Guide - Page 32
more details, refer to the operating instructions supplied with the Android smartphone. Note When connecting, [WH-1000XM4], [LE_WH-1000XM4], or both may be displayed on the connecting device. When both or [WH1000XM4] is displayed, select [WH-1000XM4]; when [LE_WH-1000XM4] is displayed, select [LE_WH
Sony WH-1000XM4 | Help Guide - Page 33
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 One-touch connection (NFC) with an Android smartphone By touching the designated location to be touched on the smartphone. Follow the on-screen instructions to complete the pairing and connection. When the headset is connected with the
Sony WH-1000XM4 | Help Guide - Page 34
above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. If you cannot connect the headset, One-touch connection switching). Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the Android smartphone with one-
Sony WH-1000XM4 | Help Guide - Page 35
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Disconnecting the Android smartphone with one-touch (NFC) You can disconnect the headset from the connected smartphone off", the indicator (blue) turns off, and the headset powers off. 5-013-731-11(1) Copyright 2020 Sony Corporation 35
Sony WH-1000XM4 | Help Guide - Page 36
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Switching the device by one-touch (NFC) If you touch an NFC-compatible smartphone to the headset while the Bluetooth device. Note Unlock the smartphone screen in advance if it is locked. 5-013-731-11(1) Copyright 2020 Sony Corporation 36
Sony WH-1000XM4 | Help Guide - Page 37
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with an iPhone The placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the iPhone is in hand. 1 Enter pairing mode on this headset. Turn on the headset
Sony WH-1000XM4 | Help Guide - Page 38
both may be displayed on the connecting device. When both or [WH-1000XM4] is displayed, select [WH-1000XM4]; when [LE_WH-1000XM4] is displayed, select [LE_WH-1000XM4]. If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation again from step 1. Once
Sony WH-1000XM4 | Help Guide - Page 39
5-013-731-11(1) Copyright 2020 Sony Corporation 39
Sony WH-1000XM4 | Help Guide - Page 40
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting to a paired iPhone 1 Unlock the screen of the iPhone if it is locked. 2 Turn on the headset. Press and hold the (power) button for
Sony WH-1000XM4 | Help Guide - Page 41
, refer to the operating instructions supplied with your iPhone. Note When connecting, [WH-1000XM4], [LE_WH-1000XM4], or both may be displayed on the connecting device. When both or [WH1000XM4] is displayed, select [WH-1000XM4]; when [LE_WH-1000XM4] is displayed, select [LE_WH-1000XM4]. If the last
Sony WH-1000XM4 | Help Guide - Page 42
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with a computer (Windows 10) function that supports music playback connections (A2DP). The computer is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the
Sony WH-1000XM4 | Help Guide - Page 43
3. Click the [Bluetooth] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then select [WH- 1000XM4]. 4. Click [Pair]. If Passkey (*) input is required, input "0000". 43
Sony WH-1000XM4 | Help Guide - Page 44
both may be displayed on the connecting device. When both or [WH-1000XM4] is displayed, select [WH-1000XM4]; when [LE_WH-1000XM4] is displayed, select [LE_WH-1000XM4]. If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation again from step 1. Once
Sony WH-1000XM4 | Help Guide - Page 45
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with a computer (Windows 8.1) The that supports music playback connections (A2DP). The computer is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the
Sony WH-1000XM4 | Help Guide - Page 46
2. Select [Change PC Settings] of the [Settings] charm. 3. Select [PC and devices] of the [PC Settings] screen. 4. Select [Bluetooth]. 5. Select [WH-1000XM4], then select [Pair]. 46
Sony WH-1000XM4 | Help Guide - Page 47
both may be displayed on the connecting device. When both or [WH-1000XM4] is displayed, select [WH-1000XM4]; when [LE_WH-1000XM4] is displayed, select [LE_WH-1000XM4]. If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation again from step 1. Once
Sony WH-1000XM4 | Help Guide - Page 48
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with a computer (Mac) The function that supports music playback connections (A2DP). The computer is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the
Sony WH-1000XM4 | Help Guide - Page 49
icon in the upper right part of the screen and select [WH-1000XM4]. Now you are ready to enjoy music playback on your computer. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. To delete all Bluetooth pairing information, see
Sony WH-1000XM4 | Help Guide - Page 50
WH-1000XM4] is displayed, select [WH-1000XM4]; when [LE_WH-1000XM4] is displayed, select [LE_WH-1000XM4]. If pairing is not established within 5 minutes, pairing mode is canceled at a time. Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Mac
Sony WH-1000XM4 | Help Guide - Page 51
Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. 1 Wake the computer up if that the indicator (blue) continues to flash after you release your finger from the button. If the headset has
Sony WH-1000XM4 | Help Guide - Page 52
3. Select [Connect] from the displayed menu. The connection is established. You will hear the voice guidance say, "Bluetooth connected". Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. 52
Sony WH-1000XM4 | Help Guide - Page 53
WH1000XM4] is displayed, select [WH-1000XM4]; when [LE_WH-1000XM4] is displayed, select [LE_WH-1000XM4]. If the music playback sound quality is poor, check that the A2DP function which supports the operating instructions supplied with the computer. Related Topic How to make a wireless connection to
Sony WH-1000XM4 | Help Guide - Page 54
Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. 1 Wake the computer up if that the indicator (blue) continues to flash after you release your finger from the button. If the headset has
Sony WH-1000XM4 | Help Guide - Page 55
4. Right-click [WH-1000XM4]. If [WH-1000XM4] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then check [Show Disconnected Devices]. 5. Select [Connect] from the displayed menu. 55
Sony WH-1000XM4 | Help Guide - Page 56
refer to the operating instructions supplied with the computer. Note When connecting, [WH-1000XM4], [LE_WH-1000XM4], or both may be displayed on the connecting device. When both or [WH1000XM4] is displayed, select [WH-1000XM4]; when [LE_WH-1000XM4] is displayed, select [LE_WH-1000XM4]. If the music
Sony WH-1000XM4 | Help Guide - Page 57
Pairing and connecting with a computer (Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-731-11(1) Copyright 2020 Sony Corporation 57
Sony WH-1000XM4 | Help Guide - Page 58
Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. Set the computer speaker to the that the indicator (blue) continues to flash after you release your finger from the button. If the headset has
Sony WH-1000XM4 | Help Guide - Page 59
refer to the operating instructions supplied with the computer. Note When connecting, [WH-1000XM4], [LE_WH-1000XM4], or both may be displayed on the connecting device. When both or [WH1000XM4] is displayed, select [WH-1000XM4]; when [LE_WH-1000XM4] is displayed, select [LE_WH-1000XM4]. If the music
Sony WH-1000XM4 | Help Guide - Page 60
your computer and perform the pairing again. As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Mac) Listening to music from a device via
Sony WH-1000XM4 | Help Guide - Page 61
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with a Bluetooth device The within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the Bluetooth device is in hand. 1 Enter pairing mode on this headset. Turn on
Sony WH-1000XM4 | Help Guide - Page 62
both may be displayed on the connecting device. When both or [WH-1000XM4] is displayed, select [WH-1000XM4]; when [LE_WH-1000XM4] is displayed, select [LE_WH-1000XM4]. If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation again from step 1. Once
Sony WH-1000XM4 | Help Guide - Page 63
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting to a paired Bluetooth device 1 Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, "Power on". Check that the indicator (blue) continues to flash after you release
Sony WH-1000XM4 | Help Guide - Page 64
Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-731-11(1) Copyright 2020 Sony Corporation 64
Sony WH-1000XM4 | Help Guide - Page 65
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting the headset to both a multipoint connection to the headset for each device. The connecting devices need to support the Bluetooth function. 1 Pair the headset with both the music player -11(1) Copyright 2020 Sony Corporation 65
Sony WH-1000XM4 | Help Guide - Page 66
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting the headset to 2 Android smartphones (multipoint [Settings] - [Device connection] - [Bluetooth] - the setting icon next to [WH-1000XM4]. On the [Paired devices] screen, uncheck [Call audio]. 4 Operate the smartphone to
Sony WH-1000XM4 | Help Guide - Page 67
The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note When using multipoint connection, the remaining battery (A2DP). Related Topic Checking the remaining battery charge 5-013-731-11(1) Copyright 2020 Sony Corporation 67
Sony WH-1000XM4 | Help Guide - Page 68
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Usually, when you connect the headset to a smartphone, both the music playback function
Sony WH-1000XM4 | Help Guide - Page 69
Note When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected for listening to music (A2DP). Related Topic Checking the remaining battery charge 5-013-731-11(1) Copyright 2020 Sony Corporation 69
Sony WH-1000XM4 | Help Guide - Page 70
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting the headset to 2 devices simultaneously (multipoint connection) When [Connect to 2 devices simultaneously] is turned on with the "Sony | Headphones Connect" app, the headset can connect to 2 devices via Bluetooth connections
Sony WH-1000XM4 | Help Guide - Page 71
on the first device, the ring tone from the second device will be heard via the headset. Related Topic What you can do with the "Sony | Headphones Connect" app 5-013-731-11(1) Copyright 2020
Sony WH-1000XM4 | Help Guide - Page 72
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Disconnecting Bluetooth connection (after use) 1 Unlock the screen of the Bluetooth device if it is locked. 2 Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-
Sony WH-1000XM4 | Help Guide - Page 73
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using the supplied headphone cable If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones by connecting a device via the supplied
Sony WH-1000XM4 | Help Guide - Page 74
Listening to ambient sound quickly (Quick Attention Mode) Speaking with someone while wearing the headset (Speak-to-Chat) 5-013-731-11(1) Copyright 2020 Sony Corporation 74
Sony WH-1000XM4 | Help Guide - Page 75
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via Bluetooth connection. A2DP (Advanced Audio
Sony WH-1000XM4 | Help Guide - Page 76
. Release at the desired volume level. When the volume reaches the maximum or minimum, an alarm sounds. Hint The headset supports SCMS wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) Using the noise canceling function 5-013-731-11(1) Copyright 2020 Sony
Sony WH-1000XM4 | Help Guide - Page 77
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. The available functions may vary depending on
Sony WH-1000XM4 | Help Guide - Page 78
the volume reaches the desired level. Change the volume continuously: Swipe up or down and hold. Release at the desired volume level. Note If the communication condition is poor, the Bluetooth device may the operations described above are performed. 5-013-731-11(1) Copyright 2020 Sony Corporation 78
Sony WH-1000XM4 | Help Guide - Page 79
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Disconnecting Bluetooth connection (after use) 1 Unlock the screen of the Bluetooth device if it is locked. 2 Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-
Sony WH-1000XM4 | Help Guide - Page 80
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 What is noise canceling? The noise canceling circuit actually senses outside noise with built-in microphones and sends an equal-but-opposite canceling signal to the headset. Note The effect of noise canceling may not be pronounced in a
Sony WH-1000XM4 | Help Guide - Page 81
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using the noise canceling function If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise. 1 Turn on the headset. You will hear the voice guidance say, "Power on". The noise canceling
Sony WH-1000XM4 | Help Guide - Page 82
CUSTOM button is set as the Amazon Alexa button, the noise canceling function and Ambient Sound Mode cannot be switched from the headset. In this case, you can change the settings of the noise canceling function and Ambient Sound Mode with the "Sony | Headphones Connect" app. Related Topic About the
Sony WH-1000XM4 | Help Guide - Page 83
Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Optimizing the noise canceling function to suit the wearer (NC Optimizer) This function optimizes the noise canceling About the instruction manual video Watch the video to find out how to use the NC Optimizer function. https://rd1.sony.net/help
Sony WH-1000XM4 | Help Guide - Page 84
receives another operation while performing the NC Optimizer, the optimizing is canceled. If the CUSTOM button is set as the Google Assistant button, Amazon Alexa button, the NC Optimizer function cannot be operated from the headset. Related Topic What you can do with the "Sony | Headphones Connect
Sony WH-1000XM4 | Help Guide - Page 85
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Listening to ambient sound during music playback (Ambient Sound Mode) You can hear ambient sound through the microphones embedded in the left and right units
Sony WH-1000XM4 | Help Guide - Page 86
the headset. In this case, you can change the settings of the noise canceling function and Ambient Sound Mode with the "Sony | Headphones Connect" app. If the CUSTOM button is set as the Amazon Alexa button, the noise canceling function and Ambient Sound Mode cannot be switched from the headset. In
Sony WH-1000XM4 | Help Guide - Page 87
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Listening to ambient sound quickly (Quick Attention Mode Release your hand from the touch sensor control panel. About the instruction manual video Watch the video to find out how to use the Quick Attention Mode. https://rd1.sony.net/
Sony WH-1000XM4 | Help Guide - Page 88
traffic. If the headset is not worn properly, the Quick Attention Mode may not work correctly. Wear the headset properly. 5-013-731-11(1) Copyright 2020 Sony Corporation 88
Sony WH-1000XM4 | Help Guide - Page 89
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Speaking with someone while wearing the headset ( say, "Speak-to-chat deactivated". About the instruction manual video Watch the video to find out how to use Speak-to-Chat. https://rd1.sony.net/help/mdr/mov0015/h_zz/ Hint If Speak-to
Sony WH-1000XM4 | Help Guide - Page 90
where the Speak-to-Chat mode frequently activates by accident. Due to ambient noise, the speech of the person wearing the headset may not be detected, and are using may not support pausing of music playback. Related Topic What you can do with the "Sony | Headphones Connect" app 5-013-731-11
Sony WH-1000XM4 | Help Guide - Page 91
91
Sony WH-1000XM4 | Help Guide - Page 92
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the "Sony | Headphones Connect" app. Priority on sound quality
Sony WH-1000XM4 | Help Guide - Page 93
Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Supported codecs A codec is an audio coding algorithm used when transmitting sound via Bluetooth connection. The headset supports technology developed by Sony that enables the the supported codecs. Refer to the operating instructions supplied
Sony WH-1000XM4 | Help Guide - Page 94
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 About the DSEE Extreme function DSEE Extreme uses AI technology to reproduce with high accuracy the frequency responses of the original sound source lost during compression. 5-013-731-11(1) Copyright 2020 Sony Corporation 94
Sony WH-1000XM4 | Help Guide - Page 95
Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports
Sony WH-1000XM4 | Help Guide - Page 96
Change the volume continuously: Swipe up or down and hold. Release at the desired volume level. When the volume reaches the 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or mobile phone is too close wireless connection to Bluetooth devices Making a call Functions for a
Sony WH-1000XM4 | Help Guide - Page 97
5-013-731-11(1) Copyright 2020 Sony Corporation 97
Sony WH-1000XM4 | Help Guide - Page 98
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports
Sony WH-1000XM4 | Help Guide - Page 99
up or down and hold. Release at the desired volume level. phone at least 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or mobile phone is too close to the Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call
Sony WH-1000XM4 | Help Guide - Page 100
Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Functions for a phone call The functions available during a call may vary depending on the profile supported phone. Refer to the operating instructions supplied with the smartphone or mobile phone. Supported profile: HFP (Hands-free Profile
Sony WH-1000XM4 | Help Guide - Page 101
Tap the touch sensor control panel twice quickly to finish a call. (*) * Some devices may not support this function. Related Topic Receiving a call Making a call 5-013-731-11(1) Copyright 2020 Sony Corporation 101
Sony WH-1000XM4 | Help Guide - Page 102
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Disconnecting Bluetooth connection (after use) 1 Unlock the screen of the Bluetooth device if it is locked. 2 Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-
Sony WH-1000XM4 | Help Guide - Page 103
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using the Google Assistant By using the the on-screen instructions to complete initial settings for the Google Assistant. For details on the "Sony | Headphones Connect" app, refer to the following URL. https://rd1.sony.net/help/mdr/hpc
Sony WH-1000XM4 | Help Guide - Page 104
If the CUSTOM button is set as the Google Assistant button in step 2, the Amazon Alexa function cannot be operated from the headset. The Google Assistant may not be used in some countries, regions, or languages. 5-013-731-11(1) Copyright 2020 Sony Corporation 104
Sony WH-1000XM4 | Help Guide - Page 105
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using Amazon Alexa By using the Amazon Alexa app installed on your smartphone, you can speak to the headset's microphone to operate the smartphone or perform a search. Compatible smartphones The OS version supported by the latest version
Sony WH-1000XM4 | Help Guide - Page 106
3. From [AVAILABLE DEVICES] on the [Select your device] screen, select [WH-1000XM4] or [LE_WH-1000XM4]. If you cannot find [WH-1000XM4] or [LE_WH-1000XM4] in [AVAILABLE DEVICES], the headset is not connected to the smartphone via Bluetooth connection. Connect the headset to the smartphone via
Sony WH-1000XM4 | Help Guide - Page 107
You can restore the button back to original function by changing it with the "Sony | Headphones Connect" app. Similarly, you can reconfigure the button back to Amazon Alexa if you have previously connected to Amazon Alexa, but have changed to another function. Check or update the software version of
Sony WH-1000XM4 | Help Guide - Page 108
If the CUSTOM button is set as the Amazon Alexa button, the noise canceling function, Ambient Sound Mode, and NC Optimizer Amazon Alexa button, the Google Assistant function cannot be operated from the headset. Amazon Alexa is not available in all languages and countries/regions. See www.amazon
Sony WH-1000XM4 | Help Guide - Page 109
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using the voice assist function (Google app) By app may be required. For details on the Google app, refer to the operating instructions or the support website of the Android smartphone, or the Google Play store website. The Google app may
Sony WH-1000XM4 | Help Guide - Page 110
The Google app does not work when connected to a device not compatible with the voice assist function. 5-013-731-11(1) Copyright 2020 Sony Corporation 110
Sony WH-1000XM4 | Help Guide - Page 111
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using the voice assist function (Siri) By an example. For details, refer to the operating instructions of the iPhone. Note: For details on Siri, refer to the operating instructions or support website of the iPhone. 2 Connect the headset
Sony WH-1000XM4 | Help Guide - Page 112
5-013-731-11(1) Copyright 2020 Sony Corporation 112
Sony WH-1000XM4 | Help Guide - Page 113
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 What you can do with the "Sony | Headphones Connect" app When you connect the smartphone with the "Sony | Headphones Connect" app installed and the headset via Bluetooth connection, you can do the following. Easy pairing Display the
Sony WH-1000XM4 | Help Guide - Page 114
5-013-731-11(1) Copyright 2020 Sony Corporation 114
Sony WH-1000XM4 | Help Guide - Page 115
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Installing the "Sony | Headphones Connect" app 1 Download the "Sony | Headphones Connect" app from the Google Play store or App Store, and install the app on your smartphone. For details on the "Sony | Headphones Connect" app, refer to
Sony WH-1000XM4 | Help Guide - Page 116
Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Accessing support information from the "Sony | Headphones Connect" app You can access the latest support information from the "Sony | Headphones Connect" app. 1 Select [Help] on the "Sony | Headphones Connect" app screen. 2 The [Headphones
Sony WH-1000XM4 | Help Guide - Page 117
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Updating the headset software Install the latest headset software using the "Sony | Headphones on the support website. When the [Automatic download of software] setting is enabled (default setting) on the "Sony | Headphones Connect" app
Sony WH-1000XM4 | Help Guide - Page 118
Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Precautions On Bluetooth communications Bluetooth wireless instructions of cabin attendants or ask the airline you fly with about conditions for using the headset. If you do not use the supplied headphone Bluetooth wireless technology. Sony
Sony WH-1000XM4 | Help Guide - Page 119
the unit, it may result in fire or electric shock. If water or a foreign object enters the unit, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases. When using the unit around a sink, etc. Be careful that the unit does not fall into
Sony WH-1000XM4 | Help Guide - Page 120
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 License notice Notes on the License This product contains software that Sony uses under a of the license. https://rd1.sony.net/help/mdr/sl/20/ Disclaimer regarding services offered by third parties Services offered by third parties may be
Sony WH-1000XM4 | Help Guide - Page 121
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Trademarks Windows is a registered trademark or trademark of Amazon.com, Inc. or its affiliates. The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation
Sony WH-1000XM4 | Help Guide - Page 122
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For
Sony WH-1000XM4 | Help Guide - Page 123
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 What can I do to solve a problem? If the headset does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Charge the headset.
Sony WH-1000XM4 | Help Guide - Page 124
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Unable to turn on the headset. Make sure the battery is fully charged. The headset cannot be Topic Charging the headset Checking the remaining battery charge Resetting the headset 5-013-731-11(1) Copyright 2020 Sony Corporation 124
Sony WH-1000XM4 | Help Guide - Page 125
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Charging cannot be done. Be sure to use the supplied USB Type-C cable. Check that the USB Windows Update. Reset the headset. Related Topic Charging the headset Resetting the headset 5-013-731-11(1) Copyright 2020 Sony Corporation 125
Sony WH-1000XM4 | Help Guide - Page 126
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Charging time is too long. Check that the headset and the computer are directly connected, not via a you are using the supplied USB Type-C cable. Related Topic Charging the headset 5-013-731-11(1) Copyright 2020 Sony Corporation 126
Sony WH-1000XM4 | Help Guide - Page 127
Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available. Try the USB connection procedure again in cases other than those stated above. 5-013-731-11(1) Copyright 2020 Sony
Sony WH-1000XM4 | Help Guide - Page 128
Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 The remaining battery charge of the headset is not displayed on the screen of smartphone. Only the iOS devices (including iPhone/iPod touch) which support the remaining battery charge 5-013-731-11(1) Copyright 2020 Sony Corporation 128
Sony WH-1000XM4 | Help Guide - Page 129
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 No sound Check that both the headset and the connected device (i.e., smartphone) are turned on. Check that the headset and the transmitting Bluetooth device are
Sony WH-1000XM4 | Help Guide - Page 130
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. 5-013-731-11(1) Copyright 2020 Sony Corporation 130
Sony WH-1000XM4 | Help Guide - Page 131
Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Low sound quality Turn down the volume of the connected device if it is too loud. Keep the headset away from a microwave oven, wireless computer, refer to the operating instructions supplied with the computer. 5-013-731-11(1) Copyright 2020
Sony WH-1000XM4 | Help Guide - Page 132
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Sound skips frequently. Set the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device. For details, refer to the operating instructions 731-11(1) Copyright 2020 Sony Corporation 132
Sony WH-1000XM4 | Help Guide - Page 133
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 The effect of noise canceling is not sufficient. Make sure that the noise canceling function is turned on. Adjust the headset into a comfortable position. The noise canceling function is effective in low frequency ranges such as airplanes
Sony WH-1000XM4 | Help Guide - Page 134
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing cannot be done. Bring the headset and the Bluetooth device and pair them again. Related Topic How to make a wireless connection to Bluetooth devices Initializing the headset to restore factory settings 5-013-731-11(1)
Sony WH-1000XM4 | Help Guide - Page 135
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 One-touch connection (NFC) does not work. Keep the smartphone close to the N-mark on the headset until the smartphone responds. If it still does
Sony WH-1000XM4 | Help Guide - Page 136
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Unable to make a device is in sleep mode. If the device is in sleep mode, cancel the sleep mode. Check if the Bluetooth connection has been terminated. If to make a wireless connection to Bluetooth devices 5-013-731-11(1) Copyright 2020
Sony WH-1000XM4 | Help Guide - Page 137
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Distorted sound Keep the headset away from a microwave oven, wireless LAN device, etc. 5-013-731-11(1) Copyright 2020 Sony Corporation 137
Sony WH-1000XM4 | Help Guide - Page 138
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 The headset does not operate properly. You cannot operate the touch sensor control panel when not the headset Resetting the headset Initializing the headset to restore factory settings 5-013-731-11(1) Copyright 2020 Sony Corporation 138
Sony WH-1000XM4 | Help Guide - Page 139
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Cannot hear a person on a call. Check that both the headset and the ) to respond to an incoming call. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call 5-013-731-11(1) Copyright 2020
Sony WH-1000XM4 | Help Guide - Page 140
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Low voice from callers Turn up the volume of the headset and the connected device. 5-013-731-11(1) Copyright 2020 Sony Corporation 140
Sony WH-1000XM4 | Help Guide - Page 141
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 The touch sensor control panel does not respond correctly The sensor of the touch sensor control panel is When you swipe your finger up/down, make the movements parallel to the headband. 5-013-731-11(1) Copyright 2020 Sony Corporation 141
Sony WH-1000XM4 | Help Guide - Page 142
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Resetting the headset If the headset cannot be turned on or cannot be operated even when it is restore factory settings. Related Topic Initializing the headset to restore factory settings 5-013-731-11(1) Copyright 2020 Sony Corporation 142
Sony WH-1000XM4 | Help Guide - Page 143
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Initializing the headset to restore factory settings again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. Note If you have updated the software after purchasing the headset, even if